QASP For Water Maintenance Revised V5.docx

Quality Assurance Surveillance Plan (QASP)

AQUATIC CENTER WATER MAINTENACE

BUILDING 3715

FORT WAINWRIGHT,

ALASKA

Contract # W912D0 To be announced.

05 September 2024

Page | 3

TABLE OF CONTENTS

14.

15.

QASP Changes…………………………………………………………………….

Attachments…………………………………………………………………………

1. Overview.

1.1 Purpose. The purpose of this Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to ensure it receives the services under this contract as identified in the Performance Work Statement (PWS).

1.2 Intent. The intent of this QASP is to: 1) ensure Contractor performance meets or exceeds contract terms, conditions and specifications; 2) hold the Contractor accountable for quality control; and 3) encourage the Contractor to take appropriate steps to control and improve quality. Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level and perform quality assurance at the contractor's place of business, if applicable. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor.

2. Description of Services.

2.1 Scope of Work. The Contractor shall clean, maintain, repair, and inspect OWS systems; respond to and correct system malfunctions and alarms; collect, containerize and dispose of waste; sample and analyze contents, provide fully functioning and reliable system(s) operation through inspection, maintenance, repair and cleaning; and provide information and documentation to the government.

2.2 Type of Contract. FFP REQUIREMENTS TYPE

3. Roles and Responsibilities.

3.1. Government.

3.1.1. Contracting Officer (KO). The KO is the only person with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer. JEFFREY MORGAN

3.1.2. Contracting Officer’s Representative (COR). The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

Contracting Officer’s Representative (COR). Gabriel Garcia Savinon

3.1.3. Contract Administrator. Michelle Aguilar

3.2. Contractor. To be announced.

3.2.1. Project Manager. The Contractor shall provide a Project Manager (PM) who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited College or University and five (5) years of experience in Environmental or Mechanical Engineering, Waste Management with a strong emphasis on Waste Transportation and Safety or a contract that is similar in scope and breadth to this solicitation. The name of the PM shall be provided to the KO and shall be present and on-site and available during normal duty hours. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence.

3.2.2. Operations and Maintenance Superintendent (O&M Superintendent). The Contractor shall designate an Operations and Maintenance Superintendent who shall be responsible for the daily operations of the Contract. The O&M Superintendent shall be on site during normal duty hours. The O&M Superintendent shall possess at least two (2) years of experience in managing Oil Water Separators systems and Waste Management and Transportation. The O&M Superintendent may also serve as the alternate to the PM.

3.2.3. Quality Manager (QCM). The Contractor shall designate a full time QCM on site during normal duty hours. As a minimum, the QCM shall possess work experience in process control, quality data analysis, quality auditing, statistical sampling, and subcontractor quality control. The QCM shall have at least two (2) years of relative experience, and shall be responsible for the overall management and implementation of the Contractor's Quality Control Plan.

4. Contract Quality Requirements.

4.1. Contractor’s Quality Control Program. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall ensure services are performed in accordance with this PWS. The Contractor shall identify, prevent, and ensure non-recurrence of defective services.

4.2. Government Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with this QASP. This plan is primarily focused on what the Government must do to ensure that the Contractor is performing in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and minimum acceptable defect rate(s).

5. Government Surveillance.

5.1. Methods of Surveillance. The following Methods of Surveillance will be utilized in monitoring the Contractors’ performance:

5.1.1. 100% Inspection

5.1.2. Validated User/Customer Complaint

5.1.3. Periodic Inspection

5.1.4. Customer Feedback. The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

· The COR will investigate and determine the validity of the complaint.

· If the complaint is determined to be invalid, the COR will inform the person who submitted the complaint of the reason(s) as soon as practical.

· For validated complaints that are true contractual non-conformances, the procedures in paragraph 6 below will be followed.

5.2. Surveillance Schedule. A Surveillance Schedule will be created each month. A copy of the Surveillance Schedule will be filed in the DoD SPM Module at https://wawf.eb.mil, in the Miscellaneous Documents Section of the CORs’ Online File.

5.3. Quality Assurance, (QA) Reports.QA Reports, will be utilized and completed when surveillances are conducted. A copy of the Surveillance Checklists will be filed in the DoD SPM at https://wawf.eb.mil, in the CORs’ Online File

6. Non-Conforming Report (NCR). Non-conformance occurs when a Contractor fails to meet Contract or Task Order terms, conditions and/or specifications. All government discovered contractor non-conformances shall be documented at the time of discovery. Documentation will, at a minimum, include the contract and order number, reference to the specific contract requirement, the specific deficiency to the requirement, where it was discovered, the date and time it was discovered, focal point for the contractor who was notified and suspense date for contractor response. Types of nonconformance (Defined in FAR 46.101):

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission. “Vital agency mission” means the mission of the requiring activity/supported unit(s) that the contract supports.

6.1. L1-Minor

May be issued by a functional specialist (QA, PA, etc). May be issued by a COR if KO specifically authorizes and COR is trained. Contracting Officer must review and approve if functional specialist or COR issues; KO’s review verifies the nonconformance traces to contract requirements, Contract requirements have been interpreted correctly. They agree the nonconformance is minor.

6.2. L2-Major

Issued by the Contracting Officer. Must be reviewed by one level above the KO (Can be a Team Lead).

6.3. L3-Critical

Issued by the Contracting Officer. Must be reviewed by one level above the KO. Coordinated with the Senior Contracting Official (SCO) through Customer Field Support (413th CSB) (SCO concurs / non- concurs with issuance).

6.4. Tracking and Resolving NCRs. All NCRs, will be included in the COR’s Monthly Report. The COR and KO shall track NCRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Deduct Plan. This acquisition does not include a Deduct Plan.

8. Data Analysis. This acquisition does not include a Data Analysis.

9. Acceptance of Services. When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance the COR will accept the services provided and authorize payment of the Contractor. This is accomplished by approving the Contractor’s Receiving Reports in Wide Area Workflow at https://wawf.eb.mil/.

10. COR Status Report. COR Status Reports will be submitted on a Monthly basis to the Contracting Officer via the COR SPM Module. COR Status Reports will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis will contain a summary of: surveillances performed; Customer Feedback, if any; NCRs, if any; an analysis of the Contractors performance; recommended adjustments to surveillance schedules; and any other pertinent contract information. Completed Surveillance Checklists and NCRs, if any, will be included as attachments to COR Status Reports or uploaded separately CORs’ Online SPM Module contract file.

11. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and NCRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

12. Combating Trafficking In Persons (CTIP). In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

13. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance File will be maintained in the on-line DoD SPM Module contract file per Army Contracting Command Pamphlet, 70-1.

14. QASP Changes. This QASP is a living Government document only and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

15. Attachments.

Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

(AQL)

Method of Surveillance

and 8.3 Condition of pools and operations meet requirements for both operational and non-operational periods to ensure proper swimming pool operation during the year.

regular working hours, the Contractor shall respond within 30 minutes and complete the maintenance within 48 hours.

When a problem or a need for Maintenance is identified outside regular working hours, the Contractor shall respond within two hours and complete the Maintenance within 48 hours.

Facility systems and other assets are in normal working condition and function properly in accordance with OEM specifications, including recertification if applicable.

When PM is complete the system or other asset are fully functional and do not present danger to personnel or equipment.

ORDERS clause.

Inspection

Inspection

Inspection

A001 (PWS, para. 2.2.3.2) Request to Work Outside Government’s Regular Working Hours

Electronic Copy

A002 (PWS, para. 2.2.3.3) Service Interruptions

Electronic Copy

A003 (PWS, para. 2.15) Certification and Training

Electronic Copy

A004 (PWS, para. 2.15.1) AT Level I Training No later than 30 calendar days after contract award or within 30 calendar days of new employees commencing performance

Electronic Copy

A005 (PWS, para. 2.15.2) iWATCH Training

Electronic Copy

A006 (PWS, para. 2.15.3) OPSEC Level 1 Training

Electronic Copy

A007 (PWS, para. 2.15.4) TARP Training

Electronic Copy

A008 (PWS, para. 2.5.3) Emergency Incidents The Contractor shall notify the KO or COR within 30 minutes of the incident.

A009 (PWS, para. 2.10) Warranty Management

Documentation Electronic Copy

A010 (PWS, para. 8.7) Water Analysis Reports

Electronic Copy

A011 (PWS, para. 8.4) Integrated Maintenance Program Plan

Electronic Copy

A012 (PWS, para. 8.4) Monthly IMP Schedule and IMP Maintenance and Repair Status

Electronic Copy

A013 (PWS, para. 8.7) Other Services Routine: Draining and Filling of Pool- 14 days prior Emergency: Draining and Filling of Pool-case by case

Electronic Copy

A014 (PWS, para. 2.7.5) Updating O&M manuals

Electronic Copy