QASP.pdf

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Quality Assurance Surveillance Plan for

B1B ATE End Items Repair/Sustainment

Purchase Request: FD2060-20-00033

23 January 2020

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1.0 Purpose

This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the details associated with a continuous oversight process, to include:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

• How monitoring efforts and results will be documented

1.1 The contractor is responsible for implementing and delivering performance that meets contract standards using its own quality control plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to ensure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

1.2 The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

Copies of the QASP and any revisions shall be provided to the contractor and the Program Manger to facilitate implementation of surveillance activities. In addition, the QASP should recognize and accommodate unforeseen or uncontrollable circumstances which might occur that are outside the control of the contractor.

1.3 Objective(s): The Contractor shall inspect, bench check, and repair 20 end items that are required to repair the Next Higher Assembly (NHA) B1B ATE Testers that is used to repair Line Replaceable Units (LRUs) and Shop Replaceable Units (SRUs) for the B1B Aircrafts.

1.4 Result(s): The QASP is used for managing contractor performance assessment by ensuring that systematic quality assurance methods validate that contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards specified in the PWS. It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document contractor performance results to determine if the contractor has met the required performance standards for each objective in the PWS. Successful completion of the objectives for the performance of the contract constitutes success of the program.

1.5 Authority

Generally, Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order. If commercial, quality assurance will be applied in accordance with commercial items clause.

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2.0 Assessment Management

2.1 Services Summary

Performance Objective

PWS

Reference

Performance Threshold Method of Surveillance

Quality of repair 4.4.2 Assets shall be repaired in accordance with T.O.

00-25-234. Repaired assets shall pass inspection with no failures per repair.

100% of repaired assets shall pass initial test. There shall be no more than one (1) PQDRs QDRs per contract.

Surveillance will be conducted by the Program manager monitoring issuance of PQDRs and/or QDRs.

Surveillance will be documented, at a minimum, quarterly by the Program Manager in the PAR and annually in the CPAR.

Delivery of repair

4.4.5 Repaired assets shall be

delivered in accordance with the schedule defined by the contract/orders.

There shall be no more than 1 late delivery(ies) per contract year. The Contractor shall notify the Government if the delivery of any asset will not meet the scheduled delivery date and negotiate a revised delivery date.

The late asset shall be delivered by the revised delivery date acceptable to the Government.

100% of requirements met within 15 calendar days of receipt of MICAP/SURGE notification.

Surveillance will be conducted, at a minimum, quarterly by the PMS seller monitoring CAV-AF.

Surveillance will be documented, at a minimum, quarterly by the COR in the PAR and annually in the CPAR.

CAV-AF

Reporting

4.3.3 The Contractor shall report

production in CAV-AF. The Contractor shall provide data on the actions conducted for each unit. The Contractor shall report as actions occur.

Surveillance will be conducted, at a minimum, quarterly by the PMS Seller monitoring CAV-AF.

Surveillance will be documented, at a minimum, quarterly by the COR in the PAR and annually in the CPAR.

Quality of CDRL deliverable

4.2.1 There shall be no more than one

rejection of any deliverable.

There shall be no more than 2 total rejection(s) of deliverables per contract year. The Government will reject a

Surveillance will be conducted by the Program Manager reviewing deliverables upon receipt.

Surveillance will be documented, at a minimum, quarterly by the

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deliverable if 2 or more technical errors or 10 or more minor errors are found within the deliverable.

The rejected deliverable shall be corrected and resubmitted within 10 business days of notification of Government rejection.

COR in the PAR and annually in the CPAR.

Receipt of CDRL deliverable

4.2.2 There shall be no more than 2

late submission(s) of deliverables per contract year.

The Contractor shall notify the Government if the delivery of any data/document will not meet the scheduled delivery date and negotiate a revised delivery date.

The data/document shall be delivered by the revised delivery date acceptable to the Government.

Surveillance will be conducted by the Program Manager reviewing deliverables upon receipt.

Surveillance will be documented, at a minimum, quarterly by the COR in the PAR and annually in the CPAR.

3.0 Roles and Responsibilities of Multi-Functional Team (MFT)

3.1 General Responsibilities

3.1.1 The MFT is responsible for ensuring the acquisition utilizes Performance-Based Service(s) Acquisition (PBSA) methods including establishment of performance thresholds, procedures to evaluate Contractor performance and positive/negative incentives to encourage the highest quality of services.

3.1.2 The Contracting Officer has delegated surveillance responsibilities to DCMA. DCMA is responsible for conducting surveillance to ensure Government requirements including quality of services, cost and schedule are met. DCMA will provide the results of their surveillance to the Contracting Officer’s Representative (Program Manager) for input into the Performance Assessment Report (PAR) and the Contractor Performance Assessment Reporting System (CPARS). DCMA will also be the sole acceptor of invoices for this effort.

3.1.3 For contracts requiring higher-level quality requirements, the MFT is responsible for developing metrics in tracking the effectiveness of the contractors Quality Management System (QMS) that tie to the SS, QASP, and CPARS. Ensure contracts requiring higher-level contract quality requirements include a SS performance objective that encompasses MFT goals related to quality directly relates to the CPARS category of “Quality”.

3.1.4 The MFT ensures contract oversight focuses on the adequacy and adherence of the contractor to their proposed QMS. The MFT shall focus on whether the Program Manager or contractor is first in detecting defects and trends, who (Program Manager or contractor)

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accomplishes more inspections, and, whether the contractor is proactively pursuing key QMS functions to ensure quality related problems or defects do not recur.

3.2 Reserved

3.3 Procuring Contracting Officer (PCO): Only individual authorized to enter into contracts for supplies and/or services by obligating the Government.

3.4 Quality Assurance Program Coordinator (QAPC): Supports the MFT in the development of the contract/order quality assurance requirements specifically ensuring the requirements are clearly stated and enforceable.

3.5 Functional Commander/Functional Director (FC/FD): The Functional Commander or civilian equivalent has determined these services are not mission-essential and will not continue in the event of a crisis. Reference PWS and QASP signature page.

3.6 Quality Assurance Program Coordinator (QAPC)

3.6.1 Supports the MFT in the development of the contract/order quality assurance requirements specifically ensuring the requirements are clearly stated and enforceable.

3.7 Contractor

3.7.1 Participates as a member of the MFT upon approval of the Justification & Approval (J&A) or Sole Source Justification (SSJ) if the acquisition is sole source and upon contract/order award if it is competitive.

3.7.2 The Contractor shall ensure the quality of services through a quality and/or inspection system. In order to meet the government’s quality requirements, a contractor’s QMS should be robust enough and resourced adequately to execute four key quality functions: 1) Detection of quality program problems and defects; 2) Identification of root causes for quality related problems/defects; 3) Correction of root causes related to detected problems/defects; and, 4) Follow-up to ensure quality related problems/defects do not recur; a mature QMS requires the contractor be the proactive party on quality issues. The goal is to obtain performance reflective of continuous improvement with no reliance on Program Manager surveillance to detect problems/defects, determine root causes, or ensure quality related problems/defects do not recur.

3.7.3 Responsible for ensuring personnel, information, system, property, facility and, if applicable, international security requirements are met in accordance with the DD Form 254, Department of Defense Contract Security Classification Specification, and applicable Government regulations.

3.7.4 Maintains an inspection process acceptable to the Government and records of inspections, which shall be made available to the Government as long as the contract requires in accordance with the Inspection of Supply/Services clause(s) identified in the contract/order.

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3.7.5 Signs and returns a positive PAR within five business days. Signs and returns a negative PAR with corrective action identified by the suspense date. Signs and returns a CAR with a corrective action plan by the suspense date.

3.8 Functional Commander/Functional Director (FC/FD): The Functional Commander or civilian equivalent has determined these services are not mission-essential and will not continue in the event of a crisis. Reference PWS and QASP signature page.

4.0 Management Strategy

4.1 The MFT will meet and record minutes annually to review contractor’s performance. The Program Manager will issue CPARs, documenting both satisfactory and unsatisfactory Contractor performance, at a minimum, annually. The Program Manager will forward the CPAR to the PCO for submission to the Contractor. The PCO will submit the CPAR to the Contractor.

The Contractor shall sign and return a positive CPAR to the Program Manager within five business days. The Program Manager will upload the CPAR. Unsatisfactory Contractor performance will result in the Program Manager issuing a negative CPAR.

4.2 If repetitive negative CPARs or a single negative CPAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the Program Manager will issue a CAR.

However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. If the CAR process fails to resolve the unsatisfactory Contractor performance, the PCO has the right to invoke the Inspection of Supply/Services clause(s) identified in the contract/order

5.0 Contractor Performance Assessment Reporting System (CPARS): The total estimated value of the contract equals or exceeds ($1,000,000.00); therefore, CPARS reporting is required.

5.1 The MFT will evaluate Contractor performance. The Program Manager will, at a minimum, review the CPARs and other information contained in the Program Manager Online File to prepare and substantiate the CPAR. CPARS will be updated, at a minimum annually, documenting Contractor performance for the contract/order. More frequent updates may be made, as required, to document a significant improvement or decline in the level of Contractor performance.

5.2 The Contractor shall have input into the CPAR prior to it being finalized. For each reporting period, Program Manager will provide the Contractor a draft CPAR with no ratings, only justifications, to examine for seven calendar days. After MFT review of the Contractor’s response, the CPAR will be coordinated through management up to the Division level. Once approved, the CPAR will be sent to the Contractor via CPARS for the official 60 calendar day review. The Contractor shall have the option to concur or non-concur, with comments, via

CPARS.

5.3 In evaluating the quality of contractor’s performance, the following performance ratings are used in documenting past performance. The areas rated may include: Quality of Service, Business Relations, Management, Cost Control (if applicable), and Schedule.

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Performance

Rating Criteria

Exceptional Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

6.0 Safety Requirements Mishap Notification/Investigation: The Contractor shall report mishaps including damage to DoD property; occupational illness to DoD military or civilian personnel;

injury to on- or off-duty DoD military personnel; injury to on-duty DoD civilian personnel; and damage to public or private property or injury or illness to non-DoD personnel caused by Government operations. The Contractor shall ensure the Safety Office and the PCO are notified of mishaps. The Contractor shall contact the MFT (Program Manager, if available, or another MFT member) by telephone within 16 business hours. The Contractor shall cooperate with Government safety investigations.

7.0 MFT Surveillance: MFT member(s) will report any potential safety hazards or actual mishaps to the Program Manager. The Program Manager will monitor Contractor reporting and review any mishap notifications. The Program Manager will address safety and/or health issues in the PAR or in a CAR as applicable.

8.0 Trafficking in Persons: The MFT must inform the PCO if the contractor/subcontractor fails to comply with the requirements of FAR 52.222.50, Combating Trafficking in Persons. The PCO must convey the information to DoD Combat Trafficking in Persons (CTIP) Law Enforcement and Support / Office of the Under Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources Activity (DHRA).

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9.0 Signatures

By signing below, you are appointed to the MFT for this acquisition and accept the above responsibilities.

QAPC, Office Symbol Date

Program Manager Date

Program Manager Supervisor Date

PCO Date

Contractor Date

By signing below, you are identifying that these services are not mission-essential.

FC/FD Date