QASP.docx
DOCX document 29 KB Posted
- Attached to
- F103--Ground Water Monitoring and Testing
- Solicitation number
- 36C24626Q0617
About this file
This is a Quality Assurance Surveillance Plan (QASP) for Contract #36C24626P0617, a Water Monitoring Service contract awarded to support Salem Veterans Affairs Medical Center (VAMC) in Salem, Virginia. The QASP establishes the systematic framework by which the Government will evaluate contractor performance throughout the contract period, defining roles, responsibilities, performance standards, and monitoring procedures.
The Government's oversight is managed by the Contracting Officer (Harold L. McQuillia, Jr., 757-315-3430, harold.mcquillia@va.gov) and a Point of Contact (POC) to be designated, who will conduct surveillance activities and maintain a quality assurance file. Three primary performance objectives with established Acceptable Quality Levels (AQLs) are outlined: (1) adherence to all Performance Work Statement (PWS) Section B.2 requirements with a 95% AQL using CO/POC periodic surveillance; (2) compliance with Inspector Qualifications and Performance Standards per PWS Section B.2.5 with a 95% AQL using observation and audit methods; and (3) full compliance with Reporting Requirements in PWS Section B.2.4 with a 100% AQL using observation and audit methods. Surveillance methods include direct observation, complaint review, and user surveys. Performance ratings are categorized as positive (no more than 1 incident of non-compliance), neutral (no more than 3 incidents), or negative (more than 3 incidents). Documented unacceptable performance triggers Contract Discrepancy Reports (CDRs) requiring corrective action plans, with the POC conducting monthly performance assessment meetings with the contractor and providing written assessments to the Contracting Officer.
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| File | Type | Posted |
|---|---|---|
| 36C24626Q0617_1.docx | DOCX document | |
| P07 Wage Determination - Salem VA SAM.gov.pdf |
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Text version
Quality Assurance Surveillance Plan (QASP) Contract # 36C24626P0617
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
The contractor shall be evaluated in accordance with the following QASP.
For: Salem Veterans Affairs Medical Center (VAMC), Salem, Virginia
Contract Number: 36C24626P0617
Contract Description: Water Monitoring Service
Contractor’s name:
1. PURPOSE
This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:
1. What shall be monitored.
1. How monitoring shall take place.
1. Who shall conduct the monitoring.
1. How monitoring efforts and results shall be documented.
This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.
This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.
2. GOVERNMENT ROLES AND RESPONSIBILITIES
The following personnel shall oversee and coordinate surveillance activities.
a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.
Assigned CO: Harold L. McQuillia, Jr. / 757-315-3430 / harold.mcquillia@va.gov
b. Point of Contact (POC) - The POC is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The POC shall keep a quality assurance file. The POC is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.
Assigned POC: TBD
3. CONTRACTOR REPRESENTATIVES
The following employees of the contractor serve as the contractor’s program manager for this contract.
Program Manager – TBD
4. PERFORMANCE STANDARDS
Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.
The Performance Requirements are listed below. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).
| ID |
| Performance Objective |
| Performance Standard |
| AQL |
| Method of Surveillance |
| Incentives / Disincentives |
The Contractor shall adhere to all requirements in accordance with Performance Work Statement (PWS) Section B.2.
The Contractor shall successfully provide the required service throughout the period of performance
95%
CO/POC periodic surveillance
Incentives: Favorable contactor performance evaluation.
Disincentive: Unfavorable contractor performance evaluation.
A Contract Discrepancy Report (CDR) may be issued on the first instance of failure to provide the acceptable level
| The Contractor shall adhere to Performance Work Statement (PWS) Service Requirement in B.2, 5 Inspector Qualifications and Performance Standards adhering to latest requirements. |
| The Contractor shall successfully provide the required conformance of requirement standards service throughout the period of performance. |
95%
CO/POC observation and audit
Incentives: Favorable contactor performance evaluation.
A Contract Discrepancy Report (CDR) may be issued on the first instance of failure to provide the acceptable level
| 3 |
| The Contractor shall provide all Reporting Requirements in Paragraph B.2, 4 |
| The Contractor shall be in compliance with Reporting requirements throughout the period of performance |
| 100% |
| CO/POC |
Observation and audit Incentives: Favorable contactor performance evaluation.
A Contract Discrepancy Report (CDR) may be issued on the first substantiated instance of failure to provide the acceptable level
5. INCENTIVES/DISINCENTIVES
The Government shall use favorable contractor performance evaluations as incentives. The Government shall report unfavorable contractor performance as disincentives. Disincentives shall include documentation of any performance issues. If repetitive or consistent the government shall take further corrective action or begin termination procedures.
Incentives/disincentives shall be based on exceeding, meeting, or not meeting performance standards.
6. PROCEDURES/METHODS OF QA SURVEILLANCE
Various methods exist to monitor performance. The POC shall use the surveillance methods listed below in the administration of this QASP.
a. Direct Observation. (Can be performed periodically or through 100% surveillance.)
b. Complaints. Any complaint data is reviewed by the CO/POC – any validated complaints against a contractor will be further investigated.
c. User Survey. (Combines elements of validated user complaints and random sampling. Random survey is conducted to solicit user satisfaction. May also generate inspections and sampling.)
7. RATINGS
Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:
Positive outcome: No more than 1 incident of not meeting the performance standard during the period of performance.
Neutral outcome: No more than 3 incidents of not meeting the performance standard during the period of performance.
Negative outcome: More than 3 incidents of not meeting the performance standard during the period of performance.
8. DOCUMENTING PERFORMANCE
a. ACCEPTABLE PERFORMANCE
The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.
b. UNACCEPTABLE PERFORMANCE
When unacceptable performance occurs, the POC shall inform the Contracting Officer (CO). This will normally be in writing unless circumstances necessitate verbal communication. In any case the POC and the CO shall document the discussion and place it in their respective file.
When the COR determines formal written communication is required, the POC shall prepare a Contract Discrepancy Report (CDR), and present it to the CO. The CO will in turn review and submit to the contractor's program manager for corrective action.
The contractor shall acknowledge receipt of the CDR in writing. The CDR shall specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR shall also state how long after receipt the contractor has to present this corrective action plan to the CO and POC. The Government shall review the contractor's corrective action plan to determine acceptability.
Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.
9. FREQUENCY OF MEASUREMENT
a. Frequency of Measurement.
During contract performance, the POC will periodically analyze whether the frequency of surveillance is appropriate for the work being performed.
b. Frequency of Performance Assessment Meetings.
The POC shall meet with the contractor monthly to assess performance and shall provide a written assessment.
Contractor Program Manager
Point of Contract (POC)
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