QASP Contracted 10K Forklifts SV 25 CHL_Final (15 July 25).pdf

410th CSB QASP V 1 Rev 2024-06

SV-25 CHL 10K Forklift Services

Quality Assurance Surveillance Plan

NOTE: THIS QASP IS PROVIDED AS AN ATTACHMENT TO THE SOLICITATION FOR

INFORMATIONAL PURPOSES ONLY. IT WILL NOT BECOME PART OF THIS

CONTRACT.

TABLE OF CONTENTS

Subject

1. Overview

2. Description of Services

3. Roles and Responsibilities

4. Contract Quality Requirements

5. Government Surveillance

6. Non-Conforming Performance

7. Data Analysis

8. Acceptance of Services

9. COR Status Report

10. Service Contract Reporting

11. Quality Assurance Surveillance File

12. Contractor Performance Assessment Reporting System (CPARS)

13. Record Retention

14. Combating Trafficking in Persons (CTIP)

15. SPOT

16. QASP Changes

1. OVERVIEW

1.1 Purpose. The purpose of this plan is to identify the methods and procedures the Government will use to ensure it receives the services/products under this contract as identified in the Performance Work Statement (PWS).

1.2 Intent. The intent of this plan is to hold the Contractor accountable for quality control and to encourage the contractor to take appropriate steps to control and improve quality. Contractor is responsible to develop an efficient methodology to ensure they meet and/or exceed the required thresholds of service as outlined in this acquisition. The Government intends to perform surveillance on this contract in accordance with this Quality Assurance Surveillance Plan (QASP), but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government reserves the right to perform quality assurance at the subcontract level and perform quality assurance at the contractor's place of business, if applicable. Non-conforming services discovered with subcontractors will be addressed with the prime contractor for resolution.

2. DESCRIPTION OF SERVICES

2.1 Scope of Work Contractor shall provide non-personal services to the Government with Forklift Services at the locations and dates specified in attachment 1 of the PWS. The contractor shall accomplish services in coordination with the Contracting Officer (KO) and the Contracting Officer Representative (COR).

2.2 Contract. The Contractor provides the U.S. Government with Generators, Tower Lights and Forklift Services throughout duration of the contract. The Government anticipates the award of a firm-fixed price type contract.

3. ROLES AND RESPONSIBILITIES.

Contracting Officer (KO) - A person duly appointed with the authority to enter into, administer and terminate contracts on behalf of the Government. The KO is the only person who can legally commit the Government and only the KO, as the Government’s agent, can modify the contract/order. The KO is the final authority for determining the adequacy of the Contractor’s performance. KO decisions arising under or relating to the contact are final.

Contracting Officer’s Representative (COR) – An individual designated in writing by the KO to perform specific technical and administrative functions within the scope and limitations of their written appointment (e.g., surveillance of Contractor’s performance, accept services). The COR is not empowered to make any contractual commitments or authorize any changes to the order/contract or in any way obligate additional funds by the Government; such authority rests solely with the KO.

Contract Administrator – Reserved Property Administrator – Reserved Alternate Contracting Officer Representative– Reserved

4. CONTRACT QUALITY REQUIREMENTS

4.1. Quality Control Program. Reserved

4.2. Government Quality Assurance. The Government will perform Quality Assurance oversight of the Contractor and Contractor’s QCP IAW with this QASP to ensure acceptable levels of contract performance are achieved and that the contractor is performing acceptable levels of Quality Control to ensure fully acceptable services are provided.

5. GOVERNMENT SURVEILLANCE

5.1. Methods of Surveillance include but are not limited to:

• 100% Inspection - Reserved for the highest risk areas where consequence of failure is high (i.e. life or limb are threatened) or there is likelihood of mission failure.

• Random Sampling - When a service is performed relatively frequently and a statistically valid sample can be selected for audit. The most appropriate method for frequently recurring tasks.

• Periodic Sampling - Planned sampling of a service at specific predetermined dates and times. May be appropriate for tasks that occur infrequently.

• Customer Feedback – Not necessarily a valid method of surveillance but a good indicator for areas surveillance should be conducted or intensified. Negative feedback must be validate/verified by the COR.

5.2. Surveillance Schedule. The COR will develop a schedule of surveillance based on the frequency of surveillance outlined by the KO in the designation letter and in Procurement Integrated Enterprise Environment (PIEE)-Surveillance and Performance Monitoring (SPM).

The surveillance activities will be based on the Performance Standards as outlined in the Performance Requirements Summary (PRS)(PRS will be an attachment to this QASP) as well as any other critical contractual requirements determined to be higher risk requiring oversight. The surveillance outlined in the schedule will be as detailed and in-depth as necessary to provide the Government with the objective quality evidence required to support acceptance of the services provided by the Contractor. The schedule will provide planned periodic surveillance during all required hours of the Contractor’s operation. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. The schedule will identify the method of surveillance, the date of inspection, place of inspection, activity to be monitored, and who will conduct the surveillance (dates and times can be altered without a formal change to the schedule as long as all inspections are performed). The 410th CSB surveillance schedule shall be used to plan and scheduled surveillance. The schedule will be completed and uploaded into the SPM module prior to the surveillance period and as changes occur.

5.3. Inspection instructions/checklists. The COR will develop inspection instructions/checklists for all planned inspections which may require special instructions on how to perform the inspection, what observations should be made with specific details of what to look for acceptable performance. The 410th Surveillance Checklist shall be used for the above purpose.

5.4. Documentation of Inspections. All inspections/observations will be documented and will include as a minimum date and time, who performed the inspection, what was inspected, tested, witnessed, or verified to what standard and the results. Successful or exceptional performance will be documented as well as deficiencies in Contractor performance. Documentation will be maintained for future reference, audit, proof of inspection, and past performance documentation.

The 410th Surveillance Checklist shall be used for the above purpose.

6. Non-Conforming Performance. The COR will notify the Contractor, in person, each time an unacceptable observation has been recorded and ask the Contractor to correct the problem or re-accomplish the service. All valid non-conformances observed by the Government will be documented! The COR will record the contract requirement, the specific deficiency to the requirement, the date and time it was discovered, and have the Contractor initial the entry. The Contractor will be given a timeline after notification to correct the deficiency in accordance with requirements of the contract. Deficiencies that cannot be corrected within the identified timeline will be reported to the KO. The approved 410th CSB nonconformance report (NCR) form shall be used to document all contractual nonconformance’ to include issues. All NCRs shall be logged into the NCR Log. Only KOs shall issue NCRs to the contractor.

6.1. Customer Feedback. Customer feedback can be in any form, verbal or written but no matter the format, the COR will maintain a record of the feedback positive or negative.

a. If immediate response to a complaint is required, the COR will provide the response to the requester as soon as practical.

b. The COR will conduct an investigation to determine the validity of any negative comments received.

c. If the negative comment is determined not to be valid, if possible, the COR will inform customer of the reason(s) as soon as practical.

d. For validated negative comments that are true contractual non-conformances see paragraph 6.

If this non-conformance is a more serious (systemic in nature) deficiency or recurring deficiency that could indicate a trend the COR should see paragraph 6.2.

e. The COR will follow up with the customer of the corrective action taken by the contractor, if applicable.

6.2. Corrective Action Request (CAR). The COR will report more serious (systemic in nature) deficiencies or recurring deficiencies that could indicate a trend by using the PDREP CAR application within PIEE. The Corrective Action Request will state the Contract Requirement, the specific contract reference and the specific violation (s) to the requirement. The COR will submit the CAR to the QAS for review, within 24 hours of the Non-Conformance finding for validation and verification against the terms and conditions of the Contract. The QAS will then forward it the KO for action. The KO will notify the Contractor and request corrective action to the specific non-conformance, identification of the root cause and corrective action for the root cause with a required suspense date. The KO may require the Contractor to re-perform any services that do not meet contract requirements at no additional cost to the Government. The Contractor will reply to the CAR with their Corrective Action Plan (CAP) to the KO for review, approval and inclusion in the contract/order file. The KO should include the COR in the review of the CAP and re-inspection of services that were found deficient to ensure the CAP included adequate root cause analysis, corrective action for the root cause and that it was accomplished in the timeframe agreed upon. The KO and COR will not consider the CAR closed until all deficiencies have been corrected and all agreed upon actions of the CAP have been completed.

Contractor’s failure to follow through and complete corrective actions will be reported immediately to the KO for further action. (Note: if the COR has to repeatedly perform re-inspection, there could be a Government re-inspection cost which could be recovered from the Contractor). The COR will also follow-up after the Contractor has completed the corrective action to ensure that the Contractor’s corrective action was sufficient to preclude recurrence.

7. Data Analysis. COR shall perform and document analysis of available data and make adjustments to surveillance schedule as required based on results of analysis. Analysis shall be used to look for and document trends in performance which may indicate shifts in performance risk that could result in increased or reduced surveillance. Data can be based on Government observations or Contractor observations. Negative trends noted using Government observations could result in the KO issuing the Contractor a Cure Notice. Trends noted using Contractor data should never result in a Cure Notice unless the Contractor is not addressing the negative trend.

Documentation of data analysis will be in the COR Status Report.

8. Acceptance of Services. When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance the COR will accept the services provided and authorize payment upon satisfactory completion of the work. This is done by approving the Contractor’s invoice in PIEE-Wide Area Workflow https://piee.eb.mil/ or DD250 (if applicable).

9. COR Status Report. By the last working day of the month, the COR will complete the PIEE- SPM Online COR Status Report Smart Form for KO review and acceptance or rejection. The COR will use the criteria listed below when rating the Contactor’s Quality of Work. In the Contactor’s Quality of Work comment box the COR will include a summary of inspections performed, summary of customer complaints, summary of contract discrepancies, recommended adjustments to surveillance and any other pertinent contract activities. In the individual question comments box, the COR will include a detailed summary of observations as it pertains to the individual question.

https://piee.eb.mil/

Contractors Quality Of Work Contractor quality of work ratings and criteria are described below:

Performance Rating

Criteria

Exceptional Performance meets contractual requirements and exceeds many of the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some of the government benefits. The contractual performance element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were highly effective.

Satisfactory:

(Will be used as the normal rating for service-related contracts issued and administered by the 410th CSB) Nothing related to the contract actions administered by the 410th shall receive anything above this rating)

Performance meets all minimum contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

10. Service Contract Reporting. If required by the contract, the COR shall verify the Contactor has complied with the required Service Contract Reporting and document any observations.

11. COR Surveillance File: The official COR Surveillance File will be maintained in the on-line PIEE-SPM module via https://piee.eb.mil/ per DFARS 201.602-2. The COR Surveillance file shall contain the following as applicable:

a. Copy of the COR designation letter from the KO (Smart Form in SPM), any changes to that letter, and any termination letters (Smart Form in SPM).

b. Training Certifications for COR and refresher training.

c. Copy of the applicable Quality Assurance Surveillance Plan (QASP).

https://piee.eb.mil/

d. Copy of the contractor’s Quality Control Plan (QCP) Reserved

e. All correspondence initiated by authorized representatives (Contractor or Government) concerning performance of the contract.

f. Names, position titles and contact information of all key personnel assigned to this contract both Government and Contractor.

g. Surveillance schedules.

h. Surveillance checklists.

i. Records of all inspections performed and the results.

j. Customer Feedback.

k. Memoranda for record of minutes of any meeting, telephone conversations and discussions with the contractor or others pertaining to the contract or contract performance.

l. Documentation pertaining to acceptance of services, reports or data.

12. Contractor Performance Assessment Reporting System (CPARS). (If applicable) Documented surveillance data IAW this QASP will be used as objective data to support CPARS ratings. The inclusion of detailed documented inspection results provides objectivity to CPARS reporting. CPARS will be accomplished annually or at the end of a Task Order whichever occurs first.

13. Record Retention. All records will be retained for the life of this contract. The COR shall ensure all record are uploaded into PIEE-SPM and all hard copies shall be forward to the KO upon completion of the contract/order.

14. Combating Trafficking in Persons (CTIP). See US Department of State website, http://www.state.gov/j/tip/rls/tiprpt/2012/192363.htm Tier 1 Locations, Contracting Officer Representative (COR) shall ensure contractors are in compliance with FAR 52.222-50.

For Tiers 2, 2 watch list (WL), and 3 locations, CORs shall ensure contractors are following tier 1 requirements but also will perform spot checks, reviews, assess, and speak with government representatives, contractor, and subcontractor employees to assess if there are indicators of CTIP.

If indicators are identified, notify the contracting officer immediately. The 410th CSB CTIP checklist shall be used when conducting CTIP checks and surveillance.

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

15. Synchronized Pre-deployment and Operational Tracker (SPOT) Reserved http://www.state.gov/j/tip/rls/tiprpt/2012/192363.htm

16. QASP Changes. The QASP is a living document and, as such, may be changed as needed.

However, the KO must approve changes. The COR will submit recommended changes to the KO for approval. Once approved, the COR will upload the newest version into PIEE-SPM.

Requirements Table The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”) Acceptable Quality Levels (AQL’s)

Method of Surveillance

PRS#1 -

Combating Trafficking in Persons FAR 52.222-50 c

The Contractor shall Notify its employees of:

a. The United States Government's zero tolerance policy described in paragraph (b) of this clause.

The actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment.

100% Compliance 100% Inspection

PRS #2 - PWS

para (5.2.1.1.)

Work Schedule shall be available to provided services as specified in attachment 1 in coordination with the COR or KO, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

100% Compliance Customer Feedback

PRS #3 - PWS

para PWS para (5.2.1.2.)

Base Access

The Contractor is required to gain access to Concepcion Airport Chile for passes during deployment and redeployment before execution download and load all cargo that is required. The Contractor shall contact the COR NLT ten (10) days prior to initial and final movement for detailed information about the procedures and required documentation for gaining access to Concepcion Airport Chile.

PRS #4 - PWS

para PWS para (5.2.1.3.)

The Contractor shall provide uninterrupted 10k forklift services.

In the event of maintenance breakdown, the Contractor shall have back-up vehicles on-site within four (4) hours of the breakdown.

No more than three (3) deficiencies throughout the period of performance.

Customer Feedback

PRS #5 - PWS

para (5.2.1.4.)

The Contractor shall provide the COR status reports.

shall update the COR every four

(4) hours AND at the beginning and end of the day in reference to the location and status of the cargo while it is in transit by text message using WhatsApp and by email. In addition, the Contractor shall immediately report accidents or incidents involving vehicles under this contract, including accidents with injuries or resulting in the damage or loss of U.S. Government property.

100% Compliance Customer Feedback

PRS#6 – PWS

para (5.2.1.5) The contractor shall provide a Contract Manager and Alternate Contract Manager

The representatives are required to speak Spanish and English at level II International Language

Roundtable (ILR) proficiency (http://www.govtilr .org/skills/ILRscal e1.htm).

PRS#7 – PWS

para (5.2.2.4.)

Any problem with documentation shall be corrected before execution. Any problems, questions, or concerns shall be addressed during that time with the COR and the G4.

The Contractor shall correct any errors in documentation prior to execution, and address all issues, questions, or concerns with the COR immediately upon identification.

PRS#8 – PWS

para (5.2.2.4.)

The Contractor shall coordinate all required documentation.

The Contractor shall correct any errors in documentation prior to execution, and address all issues, questions, or concerns with the COR immediately upon identification.

PRS#9 – PWS

para (5.2.2.11.)

The Contractor shall be responsible for replacing cut or tampered seals.

If U.S.

Government seals are tampered with or cut at any time before embarkation or upon debarkation, they shall be replaced with new ones immediately for deployment and redeployment.

This will be coordinated and paid for by the

Contractor’s Customs broker and with reimbursement from the Contactor.

PRS#10 – PWS

para (5.2.3.1.)

The Contractor shall provide equipment required for performance of this contract.

Primary 10K forklifts with extended forks at least 96-120 inches shall be in good mechanical condition and fully operational.

Equipment will not be more than ten (10) years old unless approved by the US Government.

PRS#11 – PWS

para (5.2.3.2.)

Equipment shall be in compliance with countries’ vehicle and transportation regulations and laws during the period of contract performance.

The Contractor shall only use equipment that are in compliance with Countries laws and regulations.

PRS#12 – PWS

para (5.2.3.4.)

The Contractor shall ensure operators are licensed and capable of safely operating equipment used for performance of this contract.

shall ensure that no employee is under the effects of alcohol or drugs eight (8) hours prior to and during the performance of their duties. Any driver suspected of reporting for duty under the effects of alcohol or drugs shall be

100% Compliance Random Sampling reported immediately to the KO and will not be allowed to perform their duties.

PRS#13 – PWS

para (5.2.3.5.)

The Contractor shall inspect all equipment prior to deployment and redeployment and report deficiencies to the COR.

Prior to deployment and redeployment, the Contractor and the COR may conduct a joint vehicle inspection to ensure physical and mechanical condition of the equipment satisfies the US Government’s needs, safety requirements, and applicable Host Nation transportation laws.

100% Compliance Random Sampling

PRS#14 – PWS

para (5.2.3.6.)

The COR will consider all terms and conditions within this contract, Countries Law, and “US Safety Standards” as a guide for accepting and/or rejecting vehicles.

The Contractor shall remedy all vehicle defects the COR deems to be a safety hazard immediately upon notification.

PRS#15 – PWS

para (5.2.3.7.)

Insurance: In the event of an accident, the Contractor is solely responsible for all damages to its

The Contractor shall provide

FULL

COVERAGE

insurance for their drivers and vehicles as may be required by property and/or any damage to a third party. The US Government assumes no liability for damages or injuries.

Countries Law and as stated in FAR clause 52.228-8, Liability and Insurance - Leased Motor Vehicles.

PRS#16 – PWS

para (5.2.3.8.)

The Contractor shall ensure all drivers present a neat appearance.

Drivers shall present a neat appearance.

Clothing shall be kept clean and neat (i.e. no debris, dirt, mud, stains, rips, tears, or holes) as practicable considering work conditions.

No more than fifteen

(15) deficiencies throughout the period of performance.

Customer Feedback

PRS#17 – PWS

para (5.2.3.9.)

The Contractor shall provide drivers for the performance of this contract.

Drivers must have a safe driving record and have fewer than three

(3) moving violations and fewer than four

(4) accidents within one (1) year and must be licensed and insured. Driver’s records shall be made available to the KO/COR upon request.

100% Compliance Random Sampling

PRS#18 – PWS

para (5.2.3.10.)

The Contractor shall ensure all drivers report to work on-time.

Drivers shall report for work on time as per hours specified on schedule or as coordinated with the KO or COR.

The Contractor shall provide a qualified replacement driver, if necessary, within four (4) Hours.

PRS#19 – PWS

para (5.2.3.11.)

The Contractor shall be familiar with the country’s road networks.

shall ensure all drivers have knowledge of countries road networks and specific knowledge of engagement routes as coordinated with the COR.

100% Compliance Periodic Inspection

Quality Assurance Surveillance Plan