QASP_19 April 2022.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

FOR

STARBASE HANSCOM

HANSCOM AFB, MA

19 April 2022

1. PURPOSE:

A. This Quality Assurance Surveillance Plan (QASP) will be used as a guide for the Contracting Officer’s Representative (COR). It provides a systematic method to evaluate the services the contractor is required to furnish. The Surveillance/Evaluation Methods identified in the QASP, in concert with the Contractor’s Quality Control Procedures will assure the Government of satisfactory contractor performance.

B. The QASP is intended to be a “living document”. That is, it should be revised or modified as circumstances warrant throughout the contract period. Following contract award, this document should be reviewed by the COR to ensure that it will work cooperatively with the Contractor’s Quality Control Plan, but not duplicate its provisions.

C. The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

2. SURVEILLANCE PROCEDURES:

Table A. Service Delivery/Surveillance Summary

Service Delivery Summary Performance Objective PWS Paragraph# Performance Threshold Method of Surveillance

Class Room Hours Section 2.2.1

- At least 700 classroom contact hours per year. (not including summer program)

- Review of monthly logs

Class Room Performance Section 2.2.1

- Overall student’s score improvement on program assessments

- Review of assessment scores

- Random surveillance

- OSD audits

Summer Programs Section 2.2.2. - All day camps provided - Random surveillance

Summer Programs Performance Section 2.2.2.

- Overall student’s score improvement on program assessments

- Review of assessment scores

- Random surveillance

On Site Director/Deputy Director

Section 2.3

- Zero (0) defects - Random surveillance

- Meeting attendance

Property Control Procedures Section 3.3

- Submitted with proposal

- Resubmitted annually

- Reviewed by contracting office upon submission

STARBASE 2.0 Section 2.2.3 - Overall program review.

- Mentor sites established

- OSD Audits

- Random surveillance

Quality Control Plan (QCP) Section 3.4.2. - Submitted with proposal

- Re-submitted annually

- Reviewed by contracting office upon submission

A. Review of Monthly logs: Classroom contact hours must be documented daily. Logs will be reviewed monthly B. Review of Assessment scores: Student pre and post curriculum testing C. Random Surveillance: STARBASE operations will be observed randomly for compliance.

D. Meeting attendance: Attendance at all STARBASE required meetings.

E. OSD audits / performance reviews: OSD conducts program performance audits annually to ensure STARBASE is functioning at the appropriate level and meeting all performance criteria.

3. UNACCEPTABLE PERFORMANCE PROCEDURES:

A. The COR will document all findings using a “Contract Discrepancy Report (CDR), DD form 2772. The COR shall verbally notify the Contracting Officer (CO) of the finding and e-mail a copy of the CDR to the CO. The COR shall complete Block 9, entitled “Contractor Response as to cause, corrective action, and actions to prevent recurrence”. The COR will ensure the CDR is completed in its entirety, coordinated through the Contracting Officer with a copy retained in the official contract file. CDR information will be included when assessing the contractor’s overall performance (i.e. Option Exercise, CPARS, Past Performance Questionnaires, etc.).

B. If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may;

(1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

(2) Reduce the contract price to reflect the reduced value of the services performed.

4. ACCEPTANCE OF SERVICES:

A. Invoices shall be submitted in accordance with FAR 52.212-4 (g). Invoices shall be submitted using the Wide Area Workflow (WAWF) system. WAWF user guide will be provided at the time of contractor award.

B. Services (including data deliverables) shall be submitted into the WAWF system not later than the 7th calendar day of each month.

C. Invoices will be certified and paid through the WAWF system within 10 business days

- Meeting attendance