Brand_Name_Justification_Verint_eQuality_Witness_RFQ.pdf

Brand Name Justification Page 1 of 2

RFQ # Q18CW01

Limited-Sources Justification United States Department of Agriculture

FAR 8.405 Federal Supply Schedules Multiple Award Schedule Program

1. Identification of the agency and the contracting activity.

United States Department of Agriculture, Departmental Administration, Office of Contracting and Procurement, Procurement Operations Division, 321 S. Howes Street, Suite 321, Fort Collins, CO 80521.

2. Description of supplies or services required to meet the agency’s needs.

The USDA, OCIO, CEC has a requirement for renewal of software maintenance and technical support of existing commercial-off-the-shelf (COTS) Verint software. A subscription renewal with genuine support from the publisher is required (brand name). This requirement is for the renewal period of 1 year (9/24/2018 – 9/23/2019) of the following Verint products:

Verint Performance Management; Verint Advanced Desktop Analytics; Verint Encryption Management;

Verint Call Recording; Verint Screen Capture; Verint Quality Management; Performance Management Basic Scorecards (per Named Employee); Impact 360 Operational QM (playback support only).

Estimated Cost: Between $100,000 and $250,000.

3. The circumstances and rationale for limiting competition.

This requirement is to be solicited using procedures of FAR 8.405- 6(b) Brand Name, an item peculiar to one manufacturer is required.

Verint updates and support are only available from the developer (Verint), and only Verint possesses the proprietary software code and the ability to provide new versions/releases of the software, software revisions, and software updates and corrections to the proprietary code, directly and via authorized resellers.

Within the list of Call Center Workforce Engagement and Management products there are solutions from other providers that could provide the same functionality as the Verint suite currently employed by the USDA. Offerings from Calibrio, NICE and Knoahsoft offer similar functionality; however, these alternate products do not work “as-is” in the USDA contact center environment. To make such a change would require customer application redesign, data migrations from one technology to another, potential hardware changes, significant testing, and training all of which are impacting to the USDA's customers.

Additional license and maintenance costs of the new solution, in parallel to the costly migration activities that would be required of such a change. A moderate sized application would have the potential of costing hundreds of thousands to millions of dollars to shift technologies and needing multiple years to accomplish, taking valuable resources away from the agencies core mission. A substantial duplication of cost to the Government would be required to replace these products and the cost of the effort would not be expected to be recovered through competition with non-Verint products.

4. A description of the market research conducted among schedule holders and the results or a statement of the reason market research was not conducted.

Multiple FSS and GWAC vendors are authorized resellers of Verint products, so competitive quotes will be requested via GSA e-Buy or NASA SEWP. FSS and GWACs contract vehicles have already been determined price fair and reasonable.

Brand Name Justification Page 2 of 2

RFQ # Q18CW01

5. Recommended source(s) / known provider(s):

immixTechnology, Inc.

8444 Westpark Drive Suite 200 McLean, VA 22102 POC: Abagail Boepple (703) 663-1146

Supporting data which form the basis for and included in this justification are certified accurate and complete.

John Pretti

9/11/2018

John Pretti Branch Chief - CIO/CEC/IOD/CSB

Date

The information contained in this Limited Sources Justification is certified accurate and complete to the best of my knowledge and belief.

Christine D. Wallace

9/11/2018

Christine D. Wallace Contracting Officer

Date