Q and A~31.docx

1) Do trainers have to have previous hands on knowledge of SIMS?

No

2) How has training been done in the past?

Classroom based. Majority of the training is at 10 Park Plaza but there will be other locations throughout the state as well.

a. Did you have in-house super users?

Yes

b. Would these resources be able to train an awarded bidder take over this function?

No

3) What are the locations where on-site training is needed?

Boston, Lenox, Northampton, Worcester, Arlington, Taunton, and Quincy

4) Do you have a framework of training already developed?

Yes

a. How many sessions per year?

Approximately 2 – 3 full days a week

b. How many people per session?

No more than 10

5) Does training need to be differentiated by user type?

Yes

6) Or is it a “One size fits all” approach?

No

7) Is it a requirement that trainers are locally source?

No

8) Does training need to be delivered to just new employees?

No

a. How many new hires in a year do you anticipate?

N/A

b. Do you suggest “refresh” training to employees who have already been trained? N/A If so, how many per year? N/A

9) The RFR references the training vendor must have extensive knowledge of MassDOT's SIMS software application. As this appears to be a proprietary MassDOT application none of our trainers would have knowledge of this tool.

a. Will MassDOT provide training on the SIMS application to the chosen vendor?

Yes

b. How does the SIMS application impact the delivery of Microsoft and Adobe training?

We are looking for 1 vendor to do all 3.

c. Is the chosen vendor expected to train MassDOT employees in the use of SIMS?

Yes

i. If so, is prepared training material available?

Yes

10) The RFR references the vendor must provide a dedicated team of trainers.

a. Is the intent for the vendor to have a full time training staff dedicated to MassDOT?

No

i. If not, what constitutes a dedicated team for MassDOT?

A core set of individuals that are familiar with our materials and locations.

11) The RFR references providing a Project Manager that will act as an extension of the MassDOT training organization.

a. Please provide a detailed list of the Project Manager's duties and responsibilities Process registrations (include validation that employee is ready for the class), produce a training calendar to MassDOT specifications, coordinate the printing and delivery of classroom materials, consult on custom classes as needed.

b. Is this a full time position supporting MassDOT?

No

i. If so, please provide an estimated number of hours this individual is expected to work on behalf of MassDOT Less than 15 per week

1. Will the Project Manager be issued MassDOT network access and equipment?

No

2. Is the Project Manager expected to work onsite at MassDOT or is remote acceptable?

No, remote is acceptable.

12) The RFR references vendor support of the enrollment process.

a. Does MassDOT use a Learning Management System for registration & attendance reporting?

Not currently but we aspire to.

b. Will the aforementioned Project Manager have administrative access to the Learning Management System for the purpose of course & class management?

Limited Regarding section 3.7

The RFR states that compensation is based on a catalog of course offerings and that MassDOT reserves the right to cancel with 24 hours notice.

· Are the costs of project management and registration support to be quoted separately or embedded within the course pricing?

Embedded.

· If a class is cancelled with up to 24 hours notice does MassDOT still pay for the class delivery? What are the full cancellation terms and penalties?

MassDOT reserves the right to cancel a class when giving more than 24 hours’ notice. If MassDOT cancels a class giving less than 24 hours’ notice, payment will still be made. In the event of a weather related emergency a scheduled class would be canceled and payment would not be made.