PWS Z-Portal.pdf

PERFORMANCE WORK STATEMENT (PWS)

Z-PORTAL

DESCRIPTION OF SERVICES: The 316th Security Forces Group (316 SFG) requires a Contractor to perform preventative and as-needed maintenance on the already installed Z-Portal machine to ensure proper system operation and functionality. Additionally, we require training for government personnel to operate the Z-Portal system.

TRAINING: The Contractor shall provide system training on-site by a representative. A detailed description of the training material shall be included upon award of the contract. All training courses shall enable the attendees to be capable of all normal system operations within their respective positions.

System Administrators shall receive a course detailing the system functions and operations. Course shall offer configuration training on all aspects of the system including, safety, data import-export, reports, x-ray technology basics, system workstations, peripherals, and field hardware. x-ray screening systems operators shall receive a course detailing the operation of all aspects of x-ray screening functions, reports, error messages, positive x-ray image handling, output relay control and general overview of field hardware. Operators will also receive documented training in the safe operation of the system.

Initial Operator Training. Initial operator training is for a maximum of nine (9) personnel, for four (4) days at JBA. At a minimum, this will consist of one (1) day of classroom, and three (3) days of hands- on training on the x-ray inspection system.

Annual Train-the-Trainer. The Contractor will provide this training on an annual basis after the base period.

The Contractor shall design THE course for three (3) to five (5) personnel, course duration shall be at least three (3) days at JBA. Students identified for this training will have experience in operation/image analysis on the inspection system before becoming certified trainers.

MAINTENANCE: Original Equipment Manufacturer (OEM) Parts. Only new OEM parts or parts of equal quality (when authorized by the Government in advance) shall be used for maintenance and repair.

All replacement parts used for maintenance activities under this contract become the property of the Government.

Preventive Maintenance. The Contractor shall schedule and perform two (2) preventive maintenance visits per year to assess, maintain and/or repair the equipment. All covered repairs subsequent to that inspection will be covered under the contract for the duration of the period of contract performance and addressed via service calls.

Performance and Evaluation Test. The Contractor shall provide annual performance and evaluation tests for all components of the system according to manufacturer’s specification. The contractor will provide the system administrator with an annual performance and evaluation schedule for the inspection system, to include the major components in addition to other related equipment, no later than thirty (30) days after award of contract. The contractor will be accompanied by the Government for performance and evaluation of all testing. System testing will be coordinated with Government representatives to ensure maintenance is conducted during non-peak hours (4:00PM EST - 11:00PM EST); this may include any downloads that result from the preventative maintenance. Performance and evaluation will include, but is not limited to the following: cleaning, sensitivity adjustments, physical positioning adjustments, secure anchoring and mounting of components, electrical adjustments, and replacement of the components previously identified.

Maintenance History Files. The Contractor will create and maintain an equipment maintenance history file on all systems and equipment covered under this service contract. All files created shall become the property of the Government. The files will contain (as a minimum) the following information: system, equipment, service performed and date, parts replaced and cause of system failure. A record of maintenance performed on the system will be provided in a .pdf format (electronically & hardcopy) by the Contractor to the Government and will be maintained by the 316 Security Forces Squadron (SFS).

REPAIRS: Scheduled Service Repair. The x-ray inspection system will be operational 24-hours-per-day, 7-days-per- week, 365-days-a-year. When the Contractor must schedule a service interruption, the work will be done at a time that causes the least inconvenience to the Government and system users. The Contractor will notify and obtain approval from the Government in advance of any scheduled service interruption. The Contractor will specify the starting time and duration of the interruption, along with what equipment will be affected. The Contractor will provide verbal notification to the identified Government point-of-contact (POC) immediately after service has been restored. An equipment evaluation will be conducted prior to Contractor departure to ensure full functionality.

Service Calls. If equipment fails or is inoperative a service call will be made and the Contractor using the 24-hour point of contact information provided by the Contractor. The Contractor shall respond to service calls by telephone or email within 24 hours with course of action of repair; if the service call yields a required on-site repair or assessment, the Contractor shall respond on-site within 72 hours, unless a different timeframe (no longer than seven (7) days) is agreed upon by the Government.

Repairs for Unscheduled Service Outages/Problems and Failures. The Contractor shall assess the severity of the failure and relay to the identified Government POC. The Contractor shall respond to all system problem/malfunction requests within the following manner: as needed; routine maintenance/calibration periods. The Contractor is responsible for responding on-site during weekends and holidays. The Contractor will remove and replace the faulty equipment item with a like/OEM items from the spares. In the event a part must be ordered, the Contractor will provide the Government with a written estimated completion date/time. The Contractor shall document systems trouble on a Government approved Maintenance Discrepancy and Work Document or a form that is designated or supersedes this document.

The Contractor will perform a function test of the X-ray system prior to termination of the work. Upon completion of each service request, the contractor shall furnish the above-designated Government representative with a signed copy of the completed Maintenance Discrepancy and Work Document, or a form that is designated or supersedes this document. This document shall reflect the problem/malfunction, corrective action/work performed, parts replaced, and actual hours worked. The approved Government POC will countersign this document. All work completed on the software will be supervised by the Government. The Contractor shall provide a technical person to meet the response times stated above.

Contractor shall provide a separate telephone number for designated emergency system problem/malfunctions repair request. The contractor shall provide a 24-hour point of contact, a pager number, answering service, or someone on call, for urgent and routine problem/malfunction repair request.

Inspections. Contractor performance shall be evaluated using 100 percent inspection method and the Contractor shall correct any deficiencies. The Contractor shall be responsible for safeguarding Government property provided for contractor use. The Contractor is responsible for all proprietary right issues concerning the operation and maintenance of the system.

GENERAL INFORMATION: Work on this project requires that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

Access to the Installation. The contracted Agency will submit to all applicable background checks prior to receiving a contractor’s badge to accomplish work or enter the installation. The 316 SFG/AT is the primary Government POC for all procedures necessary for gaining base access.

Security Requirements. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the Government installation, shall abide by all security regulations of the installation. Contractor’s vehicles shall enter and exit the work site through the Visitor Center to the Main

Gate of JBA, MD. Large support vehicles may be required to enter and exit through the Vehicle Inspection Area located at the Pearl Harbor gate. All vehicles entering the installation are subject to vehicles inspections. At no time will weapons or controlled substances (illegal drugs) be allowed on the installation. Contractors and crews are not allowed to wear military style clothing and or fatigues on the installation; the only exception is military style boots may be worn.

Base Entry Passes. Contractors that require base access shall submit to the Visitor Control Center a list of employees which will be working on base, Social Security Number(s), and date of birth no later than three working days prior to start of work in order to ensure base entry passes. The contractor shall obtain Defense Biometric Identification System personnel identification passes for all employees and vehicle passes for all contractor and personal vehicle entering JBA- NAFW. For Visitor Registration, proof of insurance and a valid driver’s license will be requested to be presented for all vehicles entering JBA- NAFW. Any lost or stolen Defense Biometric Identification System passes shall be reported immediately to the JBA Visitor Center followed with a written notification within 24 hours. The contractor shall return all Defense Biometric Identification System passes issued to employees who separate from the contract before the contract expiration date of the contract period, including any extensions, to the Security Forces Visitor Center, Building 1832. (Failure to properly account for all passes will result in withholding contractor payment until all passes have been turned in and accounted for.)

Physical Security. The Contractor shall be responsible for safeguarding all government items provided for contractor use. At the end of each work shift, all Government facilities, equipment, and materials shall be secured. The contractor shall be responsible for providing and placing all barricades and safety devices during any activities and comply with all Occupational Safety and Health Act (OSHA).

Retrieving Identification Media. The Contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g., terminated for cause, retirement, etc.

FEDERAL HOLIDAYS: The following is a list of Federal Holidays observed by this installation:

New Year’s Day Memorial Day Martin Luther King Jr. Day Veteran’s Day Independence Day Thanksgiving Day Labor Day Inauguration Day President’s Day Christmas Day Columbus Day

CONTRACTOR REQUIREMENTS: Management. The contractor shall provide a full time contract manager on site who shall be responsible for the performance of work. The names of this person and an alternate, who shall act of the contractor when the manager is absent, shall be designated in writing to the contracting officer prior to the contract start and updated as necessary. The contract manager or alternate shall have full authority to act on the behalf of the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available at all times to meet at Joint Base Andrews with government personnel (designated by the Contracting Officer) to discuss problem areas. The contract manager and alternate must be able to read, write, speak, and understand English.

Contractor Employees. The contractor agrees to utilize factory trained and certified installers. Personnel shall be responsible, experienced, and capable in performing the tasks on this contract. The contractor may be asked to remove persons assigned to this contract if such individual is identified to the contractor by the Security

Forces Police Visitor Control Center as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

The Contractor shall not employ persons for work on this installation if such employee is identified to the contractor by the Security Forces Visitor Control Center as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

The management and control of contractor employees in the performance of this contract shall be the responsibility of the Contractor; however, the contractor shall comply with the contract in its entirety and JBA regulations concerning conduct of employees.

Contractor Furnished Items and Services. Except for those items or services specifically stated as Government Furnished Property/Services, the Contractor shall furnish everything required to perform this contract.

Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. The contractor shall perform all services under this contract during a national emergency or crisis according to the Department of Defense Instruction (DODI) 3020.37. The contractor is expected to perform emergency or special event services as indicated in paragraphs aforementioned, unless otherwise directed by an authorized government representative.