PWS_webstie 12SEP24 v1.pdf

Ver. October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

Online Websites (NH Sharepoint Internet and Intranet)

1.0 General:

1.1 Scope: The contractor shall provide high level support for the New Hampshire National Guard (NGNH) Office 365 SharePoint Intranet Site and the NHNG external site nh.ng.mil.

1.1.1 Objectives: The objective is for the contractor to maintain rights to each site and provide all labor and knowledge required to continue content creation and support for users. Contractor will resolve helpdesk ticket with users in NGNH and maintain training for new site owners and users as needed.

1.2 Background: NGNH is responsible to maintain two websites:

a) INTRANET (private site): NGNH intranet is hosted by Microsoft and the Defense Information Systems Agency (DISA). New Hampshire Knowledge Online (NHKO) is a Microsoft Office 365 SharePoint Site.

b) INTERNET (public site): https://nh.ng.mil public site is for internal and external users to gain information regarding the New Hampshire Army and New Hampshire Air National Guard. The site will continue to provide information to general public. The commercial site is hosted by Defense Media Activity (WEB.mil) and requires citizenship, valid background investigation, training modules to be completed for administrative access (40hrs), and obtain a Common Access Card (CAC)s. Contractor will be assigned as the Administrator role and can create and manage site, including creating, deleting, and restoring pages. Contractor will be responsible for managing public site, user access, and update site content as required. Contractor will not be responsible for managing servers or resolving connectivity issues.

1.3 Period of Performance (PoP): The Period of Performance shall 1 year starting in

SEP24.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall performance services remotely. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS.

1.4.1.1 Remote Work is authorized. The Contractor can obtain a CAC Card

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Contractor Travel: No Contractor Travel is required.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day

1.4.2.6 Independence Day

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day:

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day:

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance

Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 Obtaining A CAC Card: Government will assist Contractor in obtaining a Common Access Card. More information is located at https://www.cac.mil/Common- Access-Card/Getting-Your-CAC/

1.4.5.1.1 RESERVED

1.4.5.1.2 RESERVED

1.4.5.1.3 RESERVED

1.4.5.1.4 RESERVED

1.4.5.1.5 RESERVED

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website:

https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 RESERVED

1.4.5.6.1 RESERVED

1.4.5.6.2 RESERVED

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 RESERVED

1.4.5.8 RESERVED

https://jko.jten.mil/courses/atl1/launch.html

1.4.5.9 RESERVED

1.4.5.10 RESERVED

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 RESERVED

1.4.5.13 RESERVED

1.4.5.14 RESERVED

1.4.6 Physical Security The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 RESERVED

1.4.6.1.1 RESERVED

1.4.6.1.2 RESERVED

1.4.6.1.3 RESERVED

1.4.6.2 RESERVED

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required licenses for operating equipment used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services).

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.

The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.

The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 RESERVED

1.4.13 Data Rights The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 RESERVED

2.0 Definitions and Acronyms:

2.1: Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit

USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: None

3.2 Materials: None

3.3 Equipment: None

3.4 Services: None

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Secret Facility Clearance: None

4.3 Contractor Security Clearance: None

5.0 Requirements: The contract shall provide:

5.1 Contractor shall provide all labor and knowledge required to continue content creation and support on both sites for users. Contractor shall resolve helpdesk tickets with users in our organization and maintain training for new site owners and users upon request.

5.1.1 INTRANET (PRIVATE): NHKO serves as an online office workspace enabling Staff members to access the NHNG systems, documents, manage calendars, and will continue to provide staff with workflows, dashboards, document management capabilities, collaboration tools and other custom solutions to meet the business needs of the organization. Contractor will be assigned as the SharePoint Administrator role in order to create and manage site, designate site admins, manage sharing settings, and manage Microsoft 365 groups, including creating, deleting, and restoring groups, and changing group owners. Contractor shall be responsible for managing SharePoint sites, user access, and permissions of NHKO. Contractor will not be responsible for managing servers or resolving connectivity issues. Microsoft and DISA are responsible for maintaining servers and updates. Contractor requires U.S. citizenship, valid background investigation, training modules specific to NHKO for admin access (40hrs) and obtain a Common Access Card (CAC).

5.1.2 INTERNET (PUBLIC): https://nh.ng.mil public site is for internal and external users to gain information regarding the New Hampshire Army and New Hampshire Air National Guard. The site will continue to provide information to general public. The commercial site is hosted by Defense Media Activity (WEB.mil) and requires citizenship, valid background investigation, training modules to be completed for administrative access (40hrs), and obtain a Common Access Card (CAC)s. Contractor will be assigned as the Administrator role and can create and manage site, including creating, deleting, and restoring pages. Contractor will be responsible for managing public site, user access, and update site content as required. Contractor will not be responsible for managing servers or resolving connectivity issues.

5.1.3 Public and Private Website Accessibility: Both NHKO and Public Website (https://nh.ng.mil) will require Command Access Card to access website and perform administrative action.

5.1.4 Contractor must have thorough knowledge of Office 365 SharePoint.

Contractor must have working knowledge of technical analytical skills in web environments, Microsoft products, SharePoint security and user support

5.2 Scope of Tasks

5.2.1 Public and Private Website Technical Specifications: both NHKO and Public Websites are hosted in the cloud. Contractor will have no physical access to servers and no add-ons can be installed. Contractor will not be responsible for server maintenance or updates.

5.2.1 NHKO has 28 sub-sites and Public Website has 20 sub-sites

5.2.2 Required Notifications: NHKO and Public Website will provide automatic notifications when new content is posted to user accounts via notifications.

5.3 Requirements: The contractor will provide the NHNG website maintenance for all current and future stakeholders IAW the period of Performance on both NHKO and Public website.

5.3.1 The contractor will provide the NHNG a template and process of how stakeholder’s provide new and/or updated content for their web-link.

5.3.2 The contractor will manage stakeholder’s web-link with new or updated content.

5.3.3 The contractor will establish new web-links for new units and stakeholders.

5.3.4 The contractor will make changes within 48-hours of receipt of a normal ticket.

Expedited tickets need to be processed prior to 24-hours.

5.3.5 The contractor will remove old content based off the Governments recommendations https://nh.ng.mil/

6.0 Applicable Publications: Publication applicable to this PWS are listed below:

Publication

(Chapter/Page) Date of

Publication Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.ht ml or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2

Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program (PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative

Guidance for Issuing the Common Access Card (CAC)

09/09/14 (Change 1:

05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive

(HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil

Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and

Installation Access for Uncleared Contractors

03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/ArmyDi r.aspx

AR 25-2

Information Assurance

04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 530-1

Operations Security

09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 525-13

Antiterrorism

12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 381-12

Threat Awareness and Reporting

Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://www.esd.whs.mil/Directives/issuances/dodm http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodd/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

6.1 Additional Applicable References:

Federal Information Processing Standards Publication

140-2, updated December 3, 2002 https://csrc.nist.gov/csrc/media/publications/fips/1

40/2/final/documents/fips1402.pdf

Trade Agreement Act Compliance http://gsa.federalschedules.com/resources/taa-designated-countries/

Defense Information Service Agency Security Technical

Implementation Guides (STIGs) https://iase.disa.mil/stigs/Pages/index.aspx

Army CHESS ITES-3H contract Mps://chess.army.mil/Contract/Ites3H

Army Records Information Management System htpps://www.arims.army.mil

Interactive Personnel Electronic Records

Management System https://iperms.hrc.army.mil

Army Directive 2013-26, 2 December 2013, Subject: Army-wide Management of Printing and

Copying Devices https://armypubs.army.mil/ProductMaps/PubForm/

ArmyDir.aspx

U.S. Army Audit Agency Audit Report A-2010- 0091-FFI

(Copier Management), 26 April 2010 https://www.aaa.army.mil

U.S. Army Audit Agency Audit Report A-2012- 0113-FMT

(Printer Management), 31 May 2012 https://www.aaa.army.mil

Executive Order 13589, 9 November 2011, Subject:

Promoting Efficient Spending https://obamawhitehouse.archives.gov/the-press-office/2011/11/09/executive-order-13589-promoting

Memorandum, Department of Defense Chief Information

Officer, 17 February 2012, Subject: Optimizing Use of

Employee Information Technology (IT) Devices and Other

Information Technologies to Achieve Efficiencies http://dodcio.defense.gov

Army Regulation 25-1 (Army Information

Technology), 25 June 2013 https://www.army.mil/usapa/epubs/pdf/r25 1.pdf https://csrc.nist.gov/csrc/media/publications/fips/1 http://gsa.federalschedules.com/resources/taa-https://iase.disa.mil/stigs/Pages/index.aspx http://chess.army.mil/Contract/Ites3H http://www.arims.army.mil/ https://iperms.hrc.army.mil/ https://armypubs.army.mil/ProductMaps/PubForm/ https://www.aaa.army.mil/ https://www.aaa.army.mil/ https://obamawhitehouse.archives.gov/the-press-http://dodcio.defense.gov/ https://www.army.mil/usapa/epubs/pdf/r25

Performance Requirement Summary (PRS)

5.3.1 The contractor

will provide the NHNG COR a template and process of how stakeholder’s provide new and/or updated content for their web-link.

a) Complete action within timeline specified

AQL: 15 days after contract award

5.3.2 The contractor

will manage stakeholder’s web-link with new or updated content

a) normal ticket

AQL: 48 hours after submission of ticket

b) expedited ticket

AQL: 24 hours after submission of ticket

5.3.3 The contractor

will establish new web-links for new units and stakeholders.

a) Ticket for new content

5.3.4 The contractor

will remove old content based off the CORs recommendations.

a) Ticket for removal of content

b) 24 hours after submission of ticket

5.3.5 The contractor

will make changes within 48-hours of receipt of a normal ticket. Expedited tickets need to be processed prior to 24-hours.

a) Ticket for removal of content

b) 24 hours after submission of ticket