PWS watermark.pdf

Attachment 2, Performance Work Statement (PWS)

PERFORMANCE WORK STATEMENT (PWS)

for

PASSENGER TERMINAL SECURITY & BAGGAGE SCREENING SERVICE

AT THE RAMSTEIN AIR MOBILITY COMMAND PASSENGER TERMINAL

18 Oct 24

DRAFT

TABLE OF CONTENTS

Subject Page

1.0 DESCRIPTION OF SERVICES 3

2.0. SPECIFIC REQUIREMENTS 3

3.0. SERVICES SUMMARY (SS) 5

4.0. GENERAL INFORMATION 6

5.0. DELIVERABLES OVERVIEW 8

6.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES 9

7.0. OTHER REQUIREMENTS 9

8.0. APPLICABLE PUBLICATIONS AND FORMS 10

9.0. WORKLOAD ESTIMATES 11

1.0. DESCRIPTION OF SERVICES

1.1. OVERVIEW OF SERVICES. Non-personal services in support of the 721 Aerial Port Squadron (APS). The contractor shall provide all management, supervision, necessary equipment and supplies, except as identified within this PWS and specifically in paragraph 6.1., and trained personnel to perform passenger terminal security and baggage screening service as described in this PWS. All services shall be performed unarmed. Services shall be provided in accordance with (IAW) Transportation Security Administration (TSA) regulations, Air Mobility Command’s directives and policies as well as German Aviation Security Act (Luftsicherheitsgesetz - LuftSiG) and other directives and laws as identified in paragraph 8. to the extent they apply to the performance of this requirement. The contractor shall comply with all host nation requirements for conducting business in Germany and performing security services. These services are considered to be non-mission essential.

1.2. PERSONNEL REQUIREMENTS. Contractor shall provide proof of citizenship (copy of National Identity Card or Passport) to the Contracting Officer Representatives (COR) not later than 15 days prior to the employee beginning duties under this contract.

2.0. SPECIFIC REQUIREMENTS

2.1. SECURITY SERVICES.

2.1.1. Contractor shall conduct 100% baggage and passenger screening during outbound operation, utilizing Government provided baggage x-ray machines and metal detection equipment in accordance with paragraph 6.1. Duties may include having to move bags from the baggage conveyor belt to the x-ray machine for screening. Visual inspections shall be conducted during secondary screening. In the event that the Government provided baggage x-ray machines are in-operable due to unforeseen circumstances, the Contractor shall conduct a 100% physical baggage inspection on each bag. During inbound operation the contractor shall monitor the inbound area when commercial aircraft arrive until all passengers have cleared through the inbound baggage pickup and immigration area.

2.1.2. Contractor shall screen no less than six passengers per minute for passengers entering the sterile area (sterile area is defined as a separated secured waiting area where passengers sit prior to boarding.).

2.1.3. Contractor shall control the Single Point of Entry (SPE) and sterile area by conducting 100% Identification Card checks and baggage screening. As Force Protection Condition (FPCON) levels elevate, the sterile area may expand to cover the entire facility IAW 721 APS Anti-Terrorism Force Protection Measures. Additionally, contractor personnel may be required to be staged at other locations throughout the facility at the discretion of the Passenger Terminal Management, both during steady state and elevated FPCON conditions. Manning moves happen on a random basis. The contractor will be notified about the current staff listing via the Entry Authorized Letter (EAL) that is published by PAX management.

2.1.4. Contractor shall maintain constant surveillance of alarm system to prevent unauthorized entry to designated areas/aircraft. Surveillance system includes a 5 monitor video control system located at Building 3333’s main entrance connected to 23 cameras inside and outside of building 3333.

2.1.5. Contractor shall maintain anti-hijacking inspections in order to prevent unauthorized carry-on of items (sharp objects, sporting goods, guns & firearms, martial arts & self-defense items, explosive & flammable material, disabling chemicals) into the terminal or sterile area by operating baggage x-ray equipment, metal detection instruments (i.e. handheld magnetometers).

2.1.6. Contractor shall ensure proper baggage acceptance procedures are adhered to (i.e.

Weapons and Ammunition) IAW Air Mobility Command Instructions (AMCI) 24-101.

2.1.7. Contractor shall respond immediately (within maximum 2 minutes) to security alarm activations by contacting PAX management, to determine unauthorized access to areas. The contractor shall determine authorized/unauthorized access by verifying the Entry Authorization Listing (EAL). The contractor shall respond to any unannounced alarms.

2.1.8. Contractor shall notify COR of inoperable equipment immediately upon discovery. The COR will coordinate repairs or replacement of inoperable Government owned equipment.

2.1.9. Contractor shall maintain a shift log for each shift and record all pertinent events (e.g., unauthorized access, alarm activations, etc.). The shift logs shall be provided to the COR or Passenger Terminal Management when requested. Records shall be kept throughout the contract period.

2.1.10. Contractor shall perform security patrols every hour inside and outside the building in accordance with the Government provided patrol schedule.

2.2. TRAINING OF CONTRACTOR PERSONNEL.

2.2.1. The contractor shall develop and conduct training for all on-site contractor personnel.

Initial training must be conducted prior to contract performance and annually thereafter. The contractor shall develop lesson plans and training schedules that meet the training criteria contained herein and shall track when refresher training is due. On-site Contractor personnel shall be fully trained in the practice of security and anti-terrorism measures before performing under the contract. This training shall not interfere with required performance.

2.2.2. The contractor shall provide written training schedules and lesson plans for Government review. Written schedules shall reflect location, date and time of all training classes. Training schedules and lesson plans shall be submitted to the COR at the pre-performance conference and annually thereafter.

2.2.3. Training areas shall include, at a minimum:

• Performance standards of assigned duties.

• Control SPE and sterile area.

• Force Protection Measures/Surveillance/Anti-Terrorism/Anti-Hijacking.

• Bomb threats/Unattended Baggage and Crisis management/notification.

• First-Aid, CPR-Defibrillator and fire alarm procedures.

• Use of duress code system and alarms.

• Escort Policy in Authorized/Unauthorized areas.

• Operation of baggage x-ray equipment and metal detection equipment.

• Authority and Liability Training.

• Work Place Safety Standards/Supervisor Safety.

• Baggage Acceptance procedures: Weapons and Ammunition.

• Correct screening of passengers/baggage.

• Training on all publications listed in paragraph 8. below.

2.2.4. Contractor shall maintain written/electronic records on the training of all security personnel throughout the duration of the contract. An electronic copy of the training record shall be provided to the COR at the pre-performance conference and annually thereafter. The roster shall be updated upon any employee change and a copy of the revised roster furnished to the COR within 15 calendar days of the change.

2.3. ROSTER OF CONTRACTOR EMPLOYEES

The contractor shall furnish the COR a roster with the names of all contractor employees scheduled to perform under this contract at the pre-performance conference. The roster shall include the date or prospective date of each employee’s entry into employment and the employee’s duty title. The roster shall be updated upon any employee change and a copy of the revised roster furnished to the COR within 3 calendar days of the change.

3.0. SERVICES SUMMARY (SS).

Item PERFORMANCE OBJECTIVE PWS Paragraph

PERFORMANCE

THRESHOLD

SS# 01 Baggage and Passenger Screening 2.1.1 0 discrepancies

SS# 02 Sterile Area Screening 2.1.2 0 discrepancies

SS# 03 Identification Checks / Force Protection Measures 2.1.3 0 discrepancies

SS# 04 Surveillance of Alarm Room and Security Systems 2.1.4 0 discrepancies

SS# 05 Anti-Hijacking Inspection 2.1.5 0 discrepancies

SS# 06 Baggage Screening Procedures IAW AMCI 24-101 2.1.6 0 discrepancies

SS# 07 Response to Security Alarm Activation 2.1.7 0 discrepancies

SS# 08 Shift Log 2.1.9 0 discrepancies

SS# 09 Patrolling Service 2.1.10 0 discrepancies

4.0. GENERAL INFORMATION

4.1. QUALITY CONTROL. The contractor shall have and maintain a written quality control plan to ensure passenger terminal security and baggage screening services are performed IAW this PWS. The contractor shall have procedures to identify and prevent defective services from occurring. As a minimum, the contractor shall have quality control procedures that address the areas identified in Paragraph 3, Services Summary. The contractor shall submit the Quality Control Plan (QCP) in writing to the CO for acceptance within 15 business days after contract award. The QCP becomes a compliance document after acceptance by the CO.

4.2. GOOD CONDUCT CERTIFICATES (GCC). The contractor shall provide the original host nation police Good Conduct Certificate (GCC – Polizeiliches Fuehrungszeugnis) to the COR for each of the contractor personnel not later than 15 days prior to working under this contract. If no GCC is available, and for furnishing proof that the employee has not been convicted of any offence, the contractor shall provide an extract of the penal register, which the employee has obtained from the German authorities, in accordance with the provisions of German law (see NATO SOFA Article 56 Para 1). The original GCC or penal register extract will be returned to the contractor after security verification and base access has been granted. On the lower portion of the GCC/penal register extract, the contractor shall add the following statement: “It is hereby confirmed that the person for whom this certificate has been issued meets German requirements for security personnel in accordance with Aviation Security Act (Luftsicherheits-gesetz - (LuftSiG), § 7, Reliability Check (Zuverlaessigkeitspruefungen) ”.The contractor’s authorized representative (contract manager – CM) shall sign the aforementioned statement. The GCC/penal register extract for all contract employees shall be renewed annually thereafter, for the duration of this contract. The initial GCC/penal register extract and verification shall not be older than 30-days from contract award date for all contractor hires. If information in the initial or subsequent annual GCC/penal register extract reflects that the individual is not conducive for work as security personnel, the contractor shall remove the personnel from working under this contract. Behavior that is not conducive includes anything that the individual may have been sentenced for by the court of law.

4.3. DEFENSE CENTRAL INVESTIGATIONS INDEX (DCII). This clearance applies only to former United States (US) Government employees (US nationality). The contractor shall complete a Department of the Army (DA) Form 1144, Request for Dossier/Index Check, on each applicable employee and submit it to the COR not later than 15 days prior to contract start, respectively not later than 15 days before a new employee starts performing under the contract.

The COR will initiate the check with the DCII. If the DCII reveals information, on any employee, that raises questions of trust or precludes the employee from accomplishing duties, the contractor shall immediately remove the employee from performing duties under this contract.

4.4. SECURITY CHECKS. IAW United States Army in Europe (USAREUR) Regulation 604- 1, Foreign National Employee Screening Program, the contractor will complete Army Europe (AE) Forms 604-1A and 604-1B for each Non-Us employee assigned to perform under this contract. The completed forms shall be submitted to the COR at least 15 days prior to contract start, respectively not later than 15 days before a new employee starts performing under the contract. The COR will submit the forms to appropriate authorities for a security check. The

COR will also check the names of all employees against the USAREUR and United States Air Forces in Europe (USAFE) consolidated installation debarment list prior to employees beginning work under this contract. Disbarred employees shall not perform under this contract.

4.5. The Contracting Officer (CO) may remove any employee for conduct that may impact the safety or good order and discipline on base.

4.6. MEDICAL/PHYSICAL REQUIREMENTS. All contractor personnel under this contract shall meet sound medical and health standards to perform as security force team members. They shall be free of any physical and mental disabilities that would prevent them from performing their duties. They shall be able to regularly lift 70 lbs from the floor to the waist height.

Occasionally they will be required to lift 100 lbs. They shall possess vision correctable to 20/30, shall be free of color blindness, and be capable of hearing a normal conversation at five meters with either ear, without a hearing aid. The contractor shall present an original copy of a completed medical certificate to the COR, on each contract employee, certifying the physical well-being, not later than 15 days prior to contract start, respectively not later than 15 days before a new employee starts performing under the contract. The certificate shall be signed by a certified medical doctor, and shall not be more than 30 days old. Medical examinations shall be accomplished annually on all employees. Record of subsequent examinations shall be retained by the contractor and provided to the COR within 15 days upon request. All medical examinations and diagnostic tests shall be at the contractor’s expense.

4.7. DRUG TESTING. All activities associated with drug testing shall be performed by a certified medical doctor at the expense of the contractor. Prior to beginning work under this contract, all personnel shall undergo drug testing. Test results shall be provided to the COR not later than 15 days before contract start, respectively not later than 15 days before a new employee starts performing under the contract. After initial testing, periodic, unannounced testing shall be conducted at irregular intervals and of such frequency as to ensure that all employees are tested at least annually. The contractor shall provide the results of the periodic, unannounced testing upon COR request. Personnel selected for drug testing shall not be given more than 4-hours notice before testing. Personnel refusing to provide a sample or those who test positive for drug use shall be immediately and permanently removed from working under this contract. Administrative requirements related to drug testing such as time away from work, transportation, etc. shall be at the expense of the contractor and shall not interfere with required performance. All drug testing shall be scheduled by the contractor.

4.8. STANDARDS OF APPEARANCE. Professional appearance shall be maintained at all times. Uniform work clothing shall be worn while on duty. Shoes and boots shall be clean and polished, if possible. Company insignia shall be worn on the uniform items. Shirts, jackets, and coats shall be buttoned. Shirts shall be tucked into trousers. Contractor shall ensure its personnel identify themselves as contractors and shall uphold standards of appearance including wear of standard uniforms for all security personnel and identification badges with work titles (example: ABC Security Inc., Mr. Hein Security Agent, Supervisor) which shall be worn and provided by the contractor. Badges shall be prominently displayed while performing duties under this contract.

4.9. MANAGEMENT. The Contractor shall identify a Contract Manager (CM) and an alternate with decision making and signature authority. The names of these individuals shall be designated in writing and provided to the Contracting Officer (CO), no later than 15 days before contract start, respectively not later than 15 days before a new CM or alternate starts performing under the contract. The CM and alternate shall be able to speak, read, and write the English language fluently and accurately on all levels normally pertinent to professional needs. All other employees must be able to speak, read, and write the English language to be able to perform their tasks effectively. The Contractor shall appoint leads on each shift that shall be responsible for the daily control and supervision of contractor's employees during each shift. Contractor's employees will not be supervised by U.S. Government personnel.

4.10. CONTRACTOR FURNISHED MATERIALS AND PROPERTY. The contractor shall provide communication devices (e.g., portable radios, cellular telephones) for employees performing security patrolling of the facility. These communication devices shall be coordinated with the COR prior to use within the Ramstein Air Base Terminal and shall be maintained in functional condition at all times.

4.11. PLACE OF PERFORMANCE/HOURS OF WORK. The terminal security services are to be performed at the 721st APS, Passenger Terminal, Ramstein Air Base, Germany and shall extend to a distance of 25 meters around building 3333. The distance outside the Passenger Terminal is known as the stand-off distance. Security services as described in this PWS are required 24-hours per day, 7 calendar days per week, 365 calendar days per year.

5.0. DELIVERABLES OVERVIEW

Deliverables (Documents, Certificates etc.)

PWS

paragraph Due Date

Proof of Citizenship 1.2. Not later than (NLT) 15 days prior to the employee beginning duties under this contract

Shift Log 2.1.9. As requested

Lesson Plans and Training Schedules 2.2.2. At the pre-performance conference and annually thereafter.

Training Records 2.2.4. At the pre-performance conference and annually thereafter.

Roster of Contract Employees 2.3. At the pre-performance conference

Quality Control Plan 4.1. NLT 15 business days after contract award

Good Conduct Certificate (GCC – Polizeiliches Fuehrungszeugnis) 4.2. NLT 15 days prior to working under this contract and renewed annually

(DA) Form 1144 (Only US employees) 4.3. NLT 15 days prior to contract start

Army Europe (AE) Forms 604-1A and 604-1B (for each Non-Us employee) 4.4 NLT 15 days prior to contract start

Medical Certificate 4.5. NLT 15 days prior to contract start and renewed annually

Drug Test 4.6. NLT 15 days before contract start

6.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

6.1. GOVERNMENT FURNISHED PROPERTY. At the first day of the contract performance the Government will provide the following, including upkeep and maintenance:

- 4 ea baggage x-ray machines

- 6 ea metal detection instruments (handheld/walk through magnetometer)

Contactor employees shall use designated official break rooms as well as sanitary facilities within Building 3333.

6.2. GOVERNMENT FURNISHED SERVICES. Telephones are available in the Ramstein Air Mobility Command passenger terminal for official use only or emergency purposes. For example, if the contractor’s cellular phones become inoperable, the Ramstein Air Mobility telephones may be used. The telephones are subject to monitoring at all times. The Government will provide refuse collection. The Government will provide emergency services - Security Police – Emergency Telephone No. 112 and Fire Protection – Emergency Telephone No. 112.

7.0. OTHER REQUIREMENTS.

7.1. CONFORMANCE WITH ENVIRONMENTAL MANAGEMENT SYSTEMS. The

Contractor shall perform work under this contract consistent with the relevant environmental policy and objectives identified in the installation environmental management system (EMS) applicable for your contract. The Contractor shall perform work in a manner that conserves water, energy and other resources to the maximum extent feasible and ensure minimum production of waste as possible, giving preference to recycling and reutilization opportunities.

Furthermore, the Contractor shall give preference to less toxic materials whenever available and still reliable for their work. In the event an environmental nonconformance or noncompliance of host nation and USAF environmental laws and regulations associated with the contracted services is identified, the contractor shall take corrective and/or preventative actions. In the case of a noncompliance, the Contractor shall respond and take corrective action immediately. In the case of a nonconformance, the Contractor shall respond and take corrective action based on the time schedule established by the EMS Coordinator. In addition, the Contractor shall ensure that their employees are aware of the environmental management system on base and how these requirements affect their work performed under this contract. All on-site contractor personnel shall receive the installation EMS awareness level information.

7.2. CONFORMANCE WITH ENVIRONMENTAL REQUIREMENTS. The contractor shall perform all work in accordance with applicable German and US Air Force environmental laws, regulations and operating standards, including but not limited to the Final Governing Standards (FGS) for Germany. The contractor shall be immediately capable of understanding and addressing environmental laws and regulations as they pertain to work performed under this contract

The FGS for Germany and other important environmental laws & requirements applicable for all contractors working on base can be found at the EMS Sharepoint Website:

The FGS for Germany and other important environmental laws & requirements applicable for all contractors working on base can be found at the EMS Sharepoint Website https://ice.usafe.af.mil/sites/EMS/Legal%20%20Other%20Requirements/Forms/AllItems.aspx

7.3. CONTRACTOR MANPOWER REPORTING:

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil .

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil .

8.0. APPLICABLE PUBLICATIONS AND FORMS. Supplements or amendments to listed publications and/or forms from any organizational level may be issued during the life of this contract. Should any publication or form revision cause a change in the contractor’s processes, procedures and/or standards of operation, the contractor shall advise the CO of such changes in writing within 30 days of receipt of the publication or form revisions.

Reference Long Title Website

USAREUR

Regulation 604-1 Foreign National Employee Screening Program http://www.eur.army.mil/g1/content/CPD/docs/refLib /ln/regs/604_1.pdf

FAA

Federal Aviation Authority Regulation 108, 14cfr part 108 (201/203/207/209/211/21 3/235) http://www.flightsimaviation.com/data/FARS/part_1 08.html

AMCI 24-

Military Airlift Passenger Service.

http://static.e-publishing.af.mil/production/1/amc/publication/amci 24-101v14/amci24-101v14.pdf

AFI 10-245 Antiterrorism (AT) http://static.e-publishing.af.mil/production/1/afmc/publication/afi1 0-245_afmcsup_i/afi10-245_afmcsup_i.pdf

DRAFT

https://ice.usafe.af.mil/sites/EMS/Legal%20%20Other%20Requirements/Forms/AllItems.aspx http://www.ecmra.mil/ http://www.ecmra.mil/ http://www.eur.army.mil/g1/content/CPD/docs/refLib/ln/regs/604_1.pdf http://www.eur.army.mil/g1/content/CPD/docs/refLib/ln/regs/604_1.pdf http://www.flightsimaviation.com/data/FARS/part_108.html http://www.flightsimaviation.com/data/FARS/part_108.html http://static.e-publishing.af.mil/production/1/amc/publication/amci24-101v14/amci24-101v14.pdf http://static.e-publishing.af.mil/production/1/amc/publication/amci24-101v14/amci24-101v14.pdf http://static.e-publishing.af.mil/production/1/amc/publication/amci24-101v14/amci24-101v14.pdf http://static.e-publishing.af.mil/production/1/afmc/publication/afi10-245_afmcsup_i/afi10-245_afmcsup_i.pdf http://static.e-publishing.af.mil/production/1/afmc/publication/afi10-245_afmcsup_i/afi10-245_afmcsup_i.pdf http://static.e-publishing.af.mil/production/1/afmc/publication/afi10-245_afmcsup_i/afi10-245_afmcsup_i.pdf http://armypubs.army.mil/eforms/pdf/A1144.PDF

9.0. WORKLOAD ESTIMATES

Approximately 90,000 passengers were transported in FY23 (01 Oct 2022 – 30 Sep 2023).

FY24 (1 Oct 2023 - 30 Sep 2024): 84,000 passengers moved on 5,500 missions. 25,000 originating, 29,000 terminating, 28,000 through load (lay over) passengers.

There are at least 24 commercial airplanes and an average of 115 military aircraft weekly. It cannot be predicted for how many of the military aircraft services are required.

Peak times are between 06am – 10pm (Monday to Saturday) as well as 01pm- 10pm on Sundays and official German Holidays.

AE Form 604-1A Personnel Data Request https://aepubs.army.mil/eforms/ae/604-1A.pdf

AE Form 604-1B

Security Questionnaire for Simple Security Check https://aepubs.army.mil/eforms/ae/604-1B.pdf

CFR 49 V.

9, Chapter XII, Part 1500-1699

Transportation Security Administration Regulations http://www.ecfr.gov/cgi-bin/text-idx?SID=573302ce23cee1274e2551061d617bde&tpl =/ecfrbrowse/Title49/49chapterXII.tpl

Bewach V

Security Industry Regulation (Verordnung über das Bewachungsgewerbe, Bewachungsverordnung - BewachV) http://www.gesetze-im-internet.de/bewachv_1996/BJNR160200995.html

GewO § 34a German Trade Act, Paragraph 34a, Security Trade (Gewerbeordnung – GewO, § 34a, Bewachungsgewerbe) http://dejure.org/gesetze/GewO/34a.html

LuftSiG Aviation Security Act (Luftsicherheitsgesetz - LuftSiG) http://www.gesetze-im-internet.de/bundesrecht/luftsig/gesamt.pdf

DA Form 1144 Request for Dossier/Index Check http://armypubs.army.mil/eforms/pdf/A1144.PDF

DRAFT

https://aepubs.army.mil/eforms/ae/604-1A.pdf https://aepubs.army.mil/eforms/ae/604-1B.pdf http://www.ecfr.gov/cgi-bin/text-idx?SID=573302ce23cee1274e2551061d617bde&tpl=/ecfrbrowse/Title49/49chapterXII.tpl http://www.ecfr.gov/cgi-bin/text-idx?SID=573302ce23cee1274e2551061d617bde&tpl=/ecfrbrowse/Title49/49chapterXII.tpl http://www.ecfr.gov/cgi-bin/text-idx?SID=573302ce23cee1274e2551061d617bde&tpl=/ecfrbrowse/Title49/49chapterXII.tpl http://www.gesetze-im-internet.de/bewachv_1996/BJNR160200995.html http://www.gesetze-im-internet.de/bewachv_1996/BJNR160200995.html http://dejure.org/gesetze/GewO/34a.html http://www.gesetze-im-internet.de/bundesrecht/luftsig/gesamt.pdf http://www.gesetze-im-internet.de/bundesrecht/luftsig/gesamt.pdf