PWS Washer and Dryer Maintenance and Repair (Draft).pdf

PERFORMANCE WORK STATEMENT

WASHERS AND DRYERS REPAIR SERVICES

SECTION 1 - INTRODUCTION

1.0 DESCRIPTION OF SERVICES. The purpose of this Indefinite Delivery - Requirements contract is to provide all management, tools, supplies, equipment, labor, repair, replacement, installation, relocation, removal, and maintenance of Government owned washers and dryers at the buildings located on Marine Corps Base (MCB) Camp Pendleton. All repairs shall be performed in accordance with commercial best practices and in accordance with manufacturer warranty terms and conditions for machines under warranty. MCB Camp Pendleton is the largest Marine Corps base on the West Coast. It is located on the Southern California coast, in Northern San Diego County.

MCB Camp Pendleton supports Marines both active duty and reservist for training and unit readiness. The Consolidated Material and Service Center (CMSC) provides services, furniture, and appliances to 19 Camp Cantonment Areas and over 140 Barracks onboard MCB Camp Pendleton, spread out over 125,000 acres. A monthly maintenance schedule shall be developed within 30 days after the start of the contract, as part of the contractor’s Quality Control Plan, with respect to preventative maintenance of the heavy-duty machines. The installation of washers and dryers will be in accordance with all local, state, and federal plumbing and electrical codes. The contractor will be required to perform service calls, random visual inspections and corrective repair on all washers and dryers in the Bachelor Enlisted Quarters (BEQs) complex, training buildings, fire stations, and guard buildings located throughout the base.

2.0 SCOPE OF REQUIREMENT.

2.1 REPAIRS.

2.1.1 Services provided under this contract shall be in conformance with standard commercial trade practices and be rendered promptly and efficiently upon receipt of written task orders or service work tickets. The Contractor shall have one (1) working day (24 hours) to respond, after receipt of a service work ticket, unless otherwise approved by the COR/QA. All materials or parts supplied by the Contractor and used in the repair of Government owned appliances, shall be new and conform to the original manufacturer’s specifications, unless otherwise approved by the COR or her/his representative. Salvageable and/or rebuilt assemblies or sub-assemblies may be used in the repair of appliances with prior approval of the COR when such use is standard commercial practice. Rebuilt assemblies or subassemblies shall carry the same warranty as a new assembly or sub-assembly. The Contractor shall annotate the service work ticket identifying any salvageable or rebuilt assemblies used for repairs. The appliance shall be suitable for immediate use after repairs are completed. The Government reserves the right to transport appliances from location to location, utilizing Government-furnished transportation, for the purposes of installation or repair.

2.1.2 MATERIALS/ REPAIR PARTS. The Contractor shall provide all materials and parts (to include control knobs, power cords and tubs) necessary to perform contract services. The contractor shall procure all components and parts via an approved/certified parts vendor/distributor for machines that have a current warranty in order to maintain the warranty of the appliances. The contractor shall validate machine identification numbers prior to conducting repairs to ensure adherence to the limited warranty agreement. Otherwise, all components and parts provided by the Contractor shall be new or rebuilt and of the same or better quality, type, style, grade, gauge, finish, class, or size as that used by original equipment manufacturer, or as required to obtain specific operating characteristics, or to match other items already in place. It is the Contractor’s determination as to what actions are necessary to meet the required repair times listed in this PWS. In the case of recently purchased machines still under warranty, COR/QA may provide purchase contract information/paperwork in order to help facilitate the contractor obtaining warranty parts.

2.1.3 SUB-MINOR REPAIRS. These are repairs performed or parts replaced by the contractor in the event that Marine Corps Base personnel ‘move in place’ one or more machines and inadvertently damage or disconnect an appliance’s exterior ancillary parts (power cord, water hose, gas hose/line, loose body frame part, unbalance leveling legs, stuck timers/knobs, or buttons) connecting to utility outlets for the appliance to operate.

2.1.4 SIMPLE KNOB AND LINT SCREEN REPLACEMENTS. This is a simple replacement of missing or damaged appliance knobs or lint screens by the Contractor. The replacement of knobs or lint screens on more than three machine per location (building) shall be pre-approved by the COR/QA prior to the submission of work tickets to the Contractor.

2.1.5 MINOR REPAIRS. Typically, these are repairs that can be done from the front of the machine. (This includes any repair, not including sub-minor repairs, knob or lint screen replacements, or major repairs.) Minor repairs include washer handles, soap dispensers, start buttons, strikes, spring clamps, door catches, door handles, door switch, door lid lock, lid switch, door rubber seal, glass door, door bezel, spring clamps, hinges. Minor repairs include dryer start switch, heating element, door catch/latch, glide, thermal fuse, bezel, coils and usually items that do not require the appliance to be moved. Minor repairs also include the cleaning of debris from pump, soap dispenser, blower fan. Historically, minor repairs have not been required for heavy duty washers and dryers. Should a need arise for minor repairs of heavy-duty washers and dryers, it is expected to be nominal.

2.1.6 MAJOR REPAIRS. Any repair, not including sub-minor repairs, knob or lint screen replacements, or minor repairs, that requires unbolting and moving washers or dryers, such belts, drums, cabinets, pumps, motors, circuit boards/control boards, temperature sensors, pulley wheel, control panels, agitators, inlet water valves, inverter, roller bearings and all other common components. Historically, major repairs have not been required for heavy duty washers and dryers as they receive monthly preventative maintenance. Should a need arise for major repairs of heavy-duty washers and dryers it is expected to be nominal.

2.2 INSTALL, RELOCATE, AND REMOVE. The Government may have requirements to install or relocate machines from one building to another, or remove machines. When these actions are required, the COR will issue a service work ticket. Included within these quantities are uninstalled serviceable and new machines received/stored in building 22105 on MCB Camp Pendleton that may become available for installation during the execution of this contract. The Contractor is responsible for connecting and maintaining the connection of washers to the existing electrical outlets, water lines, gas lines and drains. This includes replacing hot and cold-water hoses and rubber washers, when required, to prevent water leakage.

2.2.1 As coordinated with the COR, the Contractor may be required to ‘move in place’ one or more machines that require being moved from their present position to allow Government maintenance personnel access in the vicinity of the machines in order to conduct facility maintenance. Upon completion of the maintenance the Contractor may be required to move one or more machines back to their previous position.

2.2.2 Appliances that are deemed unserviceable or uneconomical to repair by the Government will be transported and off-loaded by the Contractor at a designated location at the Base Property Warehouse located at building 22105 aboard Camp Pendleton. The Contractor shall ensure that serviceable parts are recovered for future re-use. The Base Property Office will then complete the disposal process.

2.2.3 It is estimated that annually between 5 to 10 percent of the Government owned appliances will require disconnection and transportation to the Government’s facility (Building 22105) by the Contractor. In instances when a replacement is required, the Contractor will receive a replacement appliance from the Base Property Warehouse (Building 22105). The replacement appliance will be transported and installed by the Contractor at the location from which the unserviceable appliance was removed.

2.2.4 SITE SURVEYS. As coordinated with the COR and the Base Property Office, the Contractor will be required to accompany the COR/QA to conduct site surveys for predetermined facilities slated for partial and complete installation. Facility renovation projects normally require the installation of new or used machines for the entire facility. Otherwise, predetermined facilities that have machines that have reached or exceeded their economic useful life expectancy, typically require the removal and then the installation of new or used machines.

2.3 ATTEMPTED SERVICE CALLS. An attempt to make a service call occurs when a service call has been received by the contractor, and through no fault of the contractor, service is not provided. This can occur when there is no malfunction of the equipment and the problem is due to operator error, or no Government personnel are present at the service site to provide contractor access to the appliance. The call ticket will be returned to the COR/QA on the same day as the attempt was made. The COR/QA will reissue the order when proper arrangements have been made to access the facility in which the appliance is located. The contractor is entitled to an attempted service call fee, except when contractor’s employee(s) are denied entrance to the installation at the Gate or through the contractor’s negligence. The Contractor will not be entitled to a fee, if the Contractor responds, to a service call that was previously canceled by the Government and the Contractor was notified, or the Contractor does not coordinate with Government personnel to ensure they are available during the service call.

2.4 VENT AND DUCT CLEANING. The Contractor shall clean all lint, buildup and debris from the entire dryer vent duct work that runs from the machine to the wall connection. Dryer vent and duct cleaning shall occur only when deemed necessary, in order to repair or correct the airflow for normal heating of dryers during installation, relocation, or during maintenance service calls for minor or major repairs. The entire length of the exhaust vent shall be cleaned on the inside, starting at the dryer connection and continuing through the air vent, including both horizontal and vertical ducting, terminating at the wall of the building, less facility obstacles that prevent this physical cleaning. The inside of dryers shall be checked for lint buildup and all lint shall be removed in accordance with manufacturer specifications. The Contractor is responsible for connecting and maintaining the connection of electric/gas dryers to the existing utility (electric/gas) and vent outlets. This includes replacing vent hoses, when required, to meet manufacturers venting specifications. This ELIN will be utilized where vent/duct cleaning is required outside of ELINs AA01-AE01 and AG01-AH01.

2.5 MONTHLY PREVENTIVE MAINTENANCE OF HEAVY DUTY WASHERS AND DRYERS. Monthly preventive maintenance (PM) is only required at this time for bldg. 5220, the only bldg. in Camp Pendleton that has industrial washer and dryers, there is a total of 40 each. These numbers are subject to change at any time depending on requirements and newly built/refurbish bldgs. Once informed by the COR, the contractor shall adjust their PM schedule to include/remove to the new number of industrial machines and provide the COR with the new schedule.

The Contractor shall perform monthly preventive maintenance (PM) on heavy duty washers and dryers that shall include, but not be limited to, the following tasks:

Heavy Duty Washer PM Checklist: (Bldg. 5220):

1) Check door and safety lock as recommended

2) Check drain valve does not leak during operation

3) Clean automatic soap supply dispenser and lid

4) Check cycle controls through all cycles

5) Check all water hoses and connections for security and corrosion.

6) Check V belt for wear and proper tension, replace as required

7) Check motor mounting bolts, tighten as required

8) Inspect inside of machine while washing to detect leaks

9) Check all water and hose connections, replace as required

10) Clean water inlet valve screen filters, replace as required

11) Clean external water filter, replace as required

12) Make necessary adjustments

13) Remove marks and residue

14) Remove internal lint build up

15) Remove any foreign matter on all interior and exterior surfaces.

Heavy Duty Dryer PM Checklist: (Bldg.’s 5220)

1) Check and clean dryer exhaust ducts and check to make sure they are secure

2) Remove marks and residue

3) Remove internal lint build up

4) Remove any foreign matter on all interior and exterior surfaces

5) Check and clean lint screen and blower, replace lint screens as required

6) Check all belts and adjust as necessary, replace as required

7) Check door seals and door locks, replace as required

8) Check burners for proper operation

9) Check knobs and controls for proper function, replace as required

2.6 SEMI-ANNUAL PREVENTIVE MAINTENANCE. The Contractor shall perform semi-annual preventive maintenance on commercial dryers only. Commercial washers do not require Preventive Maintenance and will be repaired on an as needed basis. Semi-annual preventive maintenance will be jointly coordinated between the contractor and respective Government personnel (COR/QA and AFM/FMD).

2.6.1 Commercial Stacked Dryer Cleaning: In a couple of bldgs. Of 52 area, the dryer units are vented upward through centralized vent pipes to the roof of three-story buildings. As a result of this venting configuration, preventive maintenance shall be performed semi-annually and shall include Current Inventory of Commercial Stacked Dryers per (Attachment 1 Inventory.)

The contactor shall perform the following functions (Bldgs. 520422 and 520440):

1. Disconnect the venting from the interior vent pipes

2. Remove debris in the transmission section of venting from the vent pipe to the machine

3. Replace any air flow baffles that are corroded and non-functional

4. Remove lint and debris from inside the machine

5. Replace vent tubing as necessary

6. Reassemble and reconnect all parts

7. Test dryer for proper air flow through the venting system

2.6.2 Cleaning Interior Pipes: The Contractor is not required to clean interior pipes as that service is beyond the scope of this contract. The interior pipes shall be cleaned by the Facilities Management Division (FMD). This cleaning shall be coordinated by the COR/QAS with FMD and the Area Facility Manager. The contractor will be given a three working day notice prior to FMD cleaning of interior pipes.

3.0 SERVICE WORK TICKETS. The Service Tickets will serve the purpose of documenting the initiation of services/repairs and to document the completed services/repairs. The appropriate Service Ticket(s) will accompany all invoices submitted. A sample of the required service work ticket is shown in Attachment 2. The work ticket shall have a minimum of four parts and shall have clearly marked spaces for the required information. The Contractor shall submit a copy of the required service work ticket to the Contracting Officer Representative, for approval 10 days after award.

3.1 ISSUANCE OF SERVICE WORK TICKET(S) PROCEDURES. The Government will utilize and issue service work tickets for all repair services performed under this contract to the contractor via electronic mail. Service work tickets issued to the contractor shall be performed within one (1) working day following receipt of a service work ticket. The contractor shall only perform work identified on the Service Ticket unless otherwise authorized by the Contracting Officer (KO) or Contracting Officer Representative (COR). If, during the repair, the Contractor realizes that repair service will exceed the associated price for Major Repairs the Contractor shall notify the COR. At that time, the Government will determine if it is more economical to replace the machine or repair it. If repair services cannot be completed within the required time, the contractor must notify the COR/QA in writing of the reason for the delay and the estimated date repairs will be completed. The Contractor must obtain a signature from the Point of Contact (POC), or Facility’s Duty Clerk listed on the service ticket to verify repairs have been completed. If no personnel are available to sign the completed service work ticket, the Contractor will immediately notify the COR/QA so that a Government representative can validate that the required work has been completed. Completed service work tickets will be forwarded by the Contractor to the COR no later than one (1) working day after work has been completed.

3.2 REPORT OF INSTALLATION/RELOCATION/REMOVAL. The service work ticket will also be used by the COR to notify the Contractor when the Government has requirements for the installation of new washers/dryers, and the relocation and removal of existing machines.

3.3 SERVICE WORK TICKET REGISTER. A work ticket register to account for issuance of all work tickets by work ticket number will be maintained by the COR/QA. This register will indicate the date the work ticket was received and the date the repair was completed. Work tickets will be logged in the same day they are received.

3.4 SERVICE WORK TICKET RETENTION. The contractor will maintain an orderly records system consisting of the following minimum items:

(a) Pending Work Tickets.

(b) Completed Work Tickets.

(c) Listing of Work Tickets not Meeting Required Repair Time.

(d) Technical Manuals Library

(e) Contractor's Quality Control Records Maintained by Date and Time as required by the Contractor's Quality Control Plan.

3.5 DAILY SERVICE TICKET STATUS REPORT. The Contractor is required to keep the Government current with the status of all services and will provide the COR/QA with a Daily Service Ticket Status Report via email.

Minimum requirements for report are: Service Ticket, Service Ticket Date, Building number, Serial number, Type of Machine, Status, Completed Date, ELIN, Labor Charge, Parts, Tech Name, and Remarks. A sample copy is provided under Attachment 3.

3.6 SERVICE WORK TICKET DISTRIBUTION. The Government will fill out and complete the sections of the service work ticket entitled "TO BE FILLED IN BY GOVERNMENT PERSONNEL". The completed service work ticket shall be returned to the COR/QA after completion of repairs. The Contractor shall have one (1) working day after notification to have machines repaired. The COR/QA shall be notified if repairs cannot be completed in that time frame. The one (1) working day shall start during the first Service Work Ticket Pick up period after the COR is notified of the need for repair. The start date and time will be noted on the repair ticket.

3.7 COMPLETED SERVICE WORK TICKETS. The Contractor shall provide all the information under the section entitled "To Be Filled in by Contractor" on the service work ticket (See Attachment 2 Ticket). The Contractor shall be responsible for obtaining all the information under the section entitled "Individual at Machine Location to Complete this section" on the service work ticket. The Contractor shall turn in all completed service work tickets on the first day following the completion of services between 10:00 A.M. and 11:00 A.M.

3.8 INOPERABLE APPLIANCES. Any appliance(s) found inoperable by the contractor during routine inspections, preventive maintenance checks or while repairing other appliances in the immediate area shall be identified by the contractor to the COR/QA so a service work ticket can be written up and issued.

4.0 HOURS OF OPERATION. All performance shall be accomplished during regular work hours (7:00 a.m. to 4:30 p.m., Monday through Friday) except federal holidays observed by MCB Camp Pendleton (in accordance with Marine Corps Order 1050, the exact days observed as holidays may change from year to year.) Regular work hours may be changed by mutual agreement between the Contracting Officer and the Contractor. Work may be performed after normal Government hours of operation, as described above, and on the holidays if requested by the Contracting Officer Representative (COR) on a case-by-case basis; normally by exception.

4.1 WORK SCHEDULE ADJUSTMENTS DUE TO EMERGENCY BASE CLOSURES. Upon Government notification (TV, radio, telephone, verbal, etc.) that MCB Camp Pendleton is not on a regular work schedule, the Contractor shall contact the COR and schedule the replacement time for performing the missed services.

4.2 RECOGNIZED HOLIDAYS. Federal holidays observed by this base are New Year's Day, Martin Luther King, Jr.'s Birthday, President’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day, and other specifically designated days that are mutually agreed upon between the Government and the Contractor. When a holiday falls on a Sunday, the following Monday will be observed as a legal holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a holiday by U. S.

Government agencies.

5.0 GEOGRAPHICAL AREA OF RESPONSIBILITY. Contract services require travel throughout MCB Camp Pendleton, within 50 miles of the main gate. Most washers/dryers will be located in two or three deck buildings.

Bachelor Enlisted Quarters (BEQs) and Bachelor Officer Quarters (BOQs) have laundry rooms in designated areas on each deck. Some washers/dryers will be located in single deck buildings and other Quarters areas and have designated areas for machines. Buildings do not have elevators, and most have outside stairwells. Additionally, some of the buildings have 4 to 5 decks with the laundry room on the 1st deck. The Contracting Officer Representative (COR) will be located at the Consolidated Material Services Center (CMSC), located at Building 22105. The Contractor shall provide the required washer and dryer maintenance and repair services at minimum to the following locations:

- 11 Area:

- 13 Area (Main side):

- 14 Area:

- 15 Area:

- 21 Area (Camp Del Mar):

- 22 Area (Camp Chappo):

- 23 Area (MCAS Camp Pendleton):

- 24 Area (Camp Vado Del Rio):

- 25 Area (Vado Del Rio):

- 27 Area:

- 31 Area (Edson Range):

- 32 Area:

- 33 Area (Camp Margarita):

- 41 Area (Camp Las Flores):

- 43 Area (Camp Las Pulgas):

- 52 Area (Camp San Onofre):

- 53 Area (Camp Horno):

- 62 Area (Camp San Mateo):

- 64 Area (Camp Talega):

6.0 ITEM BREAKAGE AND DAMAGE. The Contractor shall be responsible for all breakage and damage (real and personal) that may occur inside and/or outside the immediate building due to the fault or negligence of his personnel during the performance of contract services. The Government will submit a Government claim to the contractor, under the disputes clause and issue a Contracting Officer final decision, if no settlement can be reached.

7.0 SAFETY REGULATIONS. The Contractor shall obey and conform to all OSHA and Base Safety Regulations.

Base Safety Regulations may be obtained from the Contracting Officer Representative (COR). The Contractor shall maintain accurate records and report to the Contracting Officer’s within sixteen (16) working hours after occurrence, exposure data and all accidents resulting in death, traumatic injury, occupational disease, or damage of property, materials, supplies, and/or equipment incidental to contract performance. The Contracting Officer will notify the Contractor of any noncompliance with the foregoing provisions and the action to be taken. The Contractor shall, after receipt of such notice, immediately correct the condition. If the Contractor fails or refuses to comply with safety requirements, the Contracting Officer may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claims for extension of time or for excess costs or damages to the Contractor. The COR to coordinate and implement applicable safety rules and regulations prior to commencement of contract work. The Government shall maintain the right to inspect for safety conditions and safe working practices, periodically or as considered necessary, by the Contracting Officer or safety personnel.

7.1 SECURITY CHECKS. Contractor personnel and vehicles shall only be present in locations relevant to contract performance. All Contractor personnel entering the base shall conform to all Government regulations and are subject to such checks as may be deemed necessary to ensure that violations do not occur. Employees shall not be permitted on base when such a check reveals that their presence would be detrimental to the security of the base or that their access has been debarred or suspended by the Installation Commander. Subject to security regulations, the Government will allow access to an area for servicing equipment and/or performing required services. Upon request, the Contractor shall submit to the Contracting Officer questionnaires and other forms as may be required for security purposes.

7.2 PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. Government facilities, equipment and materials shall be secured at the end of each work period.

8.0 CONTRACTOR PERSONNEL. Contractor employees shall be proficient in their assigned tasks, present a neat appearance, and be easily recognized as Contractor employees by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges. No item of military clothing or clothing resembling military clothing may be worn. All employees of the Contractor must be able to read, write, and understand English. It is the responsibility of the Contractor to comply with all applicable laws regarding the hiring of individuals that are not U.S. citizens. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest nor shall the contractor employ any person who is an employee of the United States Marine Corps, either military or civilian, unless such person seeks and receives approval in accordance with Joint Ethics Regulations.

8.1 EMPLOYEES. The Contractor shall furnish a sufficient number of qualified supervisory, administrative, journeyman and other personnel to accomplish all contract requirements. Contractor employees shall wear neat and clean clothing when performing contract requirements. Contractor employees must be identified by the company name and employee name on their uniform, or a tag/badge attached to chest area of the uniform.

The Government reserves the right to restrict base access of any Contractor employee who violates federal regulations or is identified as a potential threat to the security, safety, health or the operational mission of this base and its population. Debarment or suspended access of Contractor employees shall not be a basis for a claim or equitable adjustment by the Contractor for any and all costs incurred as a result of said employee being unable to maintain base access. It is the Contractor’s responsibility to ensure that their employees have, and maintain, base access privileges at all times. Contractor employees shall not loiter on or around the base during off duty hours. The removal of such a person shall not relieve the Contractor from providing all deliveries and performance requirements described herein.

8.2 DESIGNATED PERSONNEL. The Contractor and his employees shall prevent unauthorized personnel from using Government assigned keys unless approval is received from the COR.

8.3 PERSONAL SUPPLIES. The Government will not be responsible in any way for the Contractor's personal supplies, equipment, materials, or belongings brought into the buildings or on the grounds to perform services. This includes, but is not limited to, loss or damage caused by fire, theft, hurricane, accident or other disaster.

8.4 CONTRACTOR UNAUTHORIZED WORK PERFORMANCE. Contractor personnel shall not perform work that deviates from the contract requirements and specifications. If the Contractor deviates from contract requirements and specifications without approval of the Contracting Officer, such deviation shall be at the risk of the contractor and any cost related thereto shall be borne by the Contractor.

9.0 INVOICING. The contractor shall invoice once a month, the contractor shall prepare a detailed invoice in electronic spreadsheet format for each task order received under this contract.

9.1 The invoice must detail at minimum the invoice date period of services provided, contract number, task order number, relevant CLINs/ELINs, description of service, quantity of the service provided, unit price of the service, extended price of the service, and grand total of invoice.

9.2 The spreadsheet shall be prepared and provided to the COR/QA for review and reconciliation with the contractor prior to the contractor rendering an invoice in Wide Area Workflow (WAWF) under the Procurement Integrated Enterprise Environment (PIEE) website. The WAWF submission shall be accomplished as a single CLIN billing reflecting the total value of the services performed for the month for each task order received. The spreadsheet file detailing the relevant CLINs/ELINs shall be uploaded to the WAWF invoice of the respective task order.

10.0 GOVERNMENT PROVISIONS.

10.1 The Government will provide, without cost, the materials and services listed below:

10.2 SERVICES. The Government will furnish military police, fire department, and ambulance service as appropriate while Contractor is present on board the installation. Police, fire, and ambulance service can be requested at telephone number 911. The Government may charge for ambulance service and medical treatment provided by the Government.

10.3 WASHERS/DRYERS. The location, make and model, and serial numbers for majority of the machines are included in Attachment 1; however, there may be other government appliances that require services on a case-by-case basis as identified by the COR/QA.

10.4 APPLIANCE WARRANTIES. Upon receiving new appliances, the Contractor is responsible for registering washer/dryer serial numbers/machine identification numbers within the timeframes and instructions under the manufacturer’s limited warranty agreement. The Government will provide the purchase paperwork to the Contractor.

The contractor shall procure all components and parts via an approved/certified parts vendor/distributor for appliances that have a current warranty in order to maintain the warranty of the appliances. The Contractor will not charge the Government for any replacement parts or labor covered by the manufacturer’s warranty.

11.0 DOCUMENTS AND REPORTS REQUIRED.

11.1 CONTRACTOR'S QUALITY CONTROL PLAN. In this document, the Contractor shall identify his management concept for ensuring compliance with all of the contract requirements. A monthly maintenance schedule shall be developed by the Contractor, within 30 days after the start of the contract, as part of the contractor’s Quality Control Plan, with respect to preventative maintenance of the heavy-duty machines.

The Contractor shall provide the initial copy within 30 days after contract start date. Thereafter, an updated copy shall be provided within five (5) workdays after each change to plan.

11.2 CONTRACTOR’S ORGANIZATION AND STAFFING PLAN. This document must identify the proposed organization staffing plan with a roster of personnel working on or entering the installation, to include job title, assignment, and work areas. The staffing should be created on the Contractor's estimate of the most economical manpower level. The Contractor shall provide the initial staffing plan as part of the Quality Control Plan. Thereafter, an updated copy shall be provided by the 10th of the following month after each change to plan.

12.0 TASK ORDER ISSUANCE AND MANAGEMENT

12.1 Task Order will be issued on either a monthly, annual, or semi-annual basis, depending on funding availability.

12.2 If ordered quantities are not realized by the end of the task order period of performance, the Government will de-scope the task order via a bilateral modification to partially terminate the task order for the convenience of the Government IAW FAR Parts 12 and 49 (as applicable). Should additional quantities be required before expiration of a task order, the Contracting Officer will issue a new individual task order. (Note: Amounts apply to all ELINs and all applicable options.)

12.3 MANAGEMENT AND QUALITY. The Contractor shall be responsible for the management and quality control actions to meet the terms of this contract. The Government will provide quality assurance to ensure that the terms of the contract standards are achieved. The Contracting Officer’s Representative (COR) will make periodic inspections to evaluate the performance objectives.

13.0 CONTRACTING OFFICER REPRESENTATIVE (COR)

13.1 RESPONSIBILITIES. The COR performs surveillance and inspection of repair services and/or services required under this contract. The COR determines the adequacy of Contractor performance per contract specifications, ensures compliance with contract performance requirements, and advises the Contracting Officer of any factors that may cause work performance delays. The COR cannot authorize deviations from contract requirements and specifications.

13.2 The following individual will be appointed as the Contracting Officer’s Representative:

Mr. John Hartley (COR)

CMSC Bldg. 22105

Office: (760) 725-3911 john.c.hartley@usmc.mil

The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract.

The Contractor shall not consider any order, statement, or conduct by Government personnel who visit the Contractor’s facilities or in any other manner communicate with Contractor personnel during performance of this requirement as a change to the terms and conditions of the contract. The Contractor shall not comply with any order (verbal or written), direction or request of any Government personnel unless it is issued, in writing, by the Contracting Officer. In the event the Contractor or Contractor personnel effect any change to this contract by direction of any individual other than the Contracting Officer, the Contractor will have done so without authority and shall bear all costs associated with such change or work performed.

13.3 UNACCEPTABLE PERFORMANCE. When performance does not meet the terms and conditions of this contract, written (letter, fax, or email) documentation will be prepared by the COR that documents how performance is considered to be unacceptable. This documentation will describe the unacceptable performance, referencing the contract paragraph number(s), date, and the time the unacceptable performance was observed. The documentation will be submitted to the Contracting Officer within two workdays of each occurrence. Remedies are delineated with the Performance Requirements Summary. If the contractor does not address and remediate poor performance, termination for cause procedures may begin in accordance with the FAR 12.403 Termination and FAR Clause 52.212-4.

13.4 FINAL RECEIVING REPORT. The COR will submit a final receiving report stating that all services and supplies have been received, inspected, and accepted to the Contracting Officer within five workdays of the ending of the contract period.

13.5 SURVEILLANCE. The COR is designated by the Contracting Officer to perform technical surveillance and receive deliverables in compliance with the Performance Work Statement.

13.6 INSPECTIONS AND ACCEPTANCE. The responsibility for inspection and acceptance of the deliverables furnished under this contract rests with the COR, or in his/her absence an authorized representative(s). Inspection and acceptance of all deliverables will be accomplished at the end of each month during the period of performance.

Inspection and acceptance will be performed at the location where work has been performed.

13.7 DAMAGED MACHINES. The Contractor shall notify the COR immediately, or at a minimum the same day of discovery of any machines that are thought to have been damaged due to vandalism or theft and not by regular wear and tear.

13.8 PERFORMANCE EVALUATION MEETINGS. The Contractor or a Contractor representative, that has been designated in writing by the Contractor with the authority to act on the behalf of the Contractor, shall meet at least weekly with the Contracting Officer’s Representative (COR) or the Contract Specialist in his/her absence during the first month of the contract, if deemed necessary by the Contracting Officer. Meetings will be held as often as necessary thereafter as determined by the Contracting Officer, but no less than one (1) per year. A mutual effort will be made in these meetings to resolve all problems identified.

13.9 IMMEDIATE REPAIR (24-HOURS). When the Contractor’s repair technician(s) determines that additional corrective maintenance/repairs, either minor or major repairs, are required for one or more machines, within a specified building, the Contractor will contact the COR in order to coordinate the immediate repair and/or next day service work ticket, as approved by the COR.

14.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The PRS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions – Commercial Items, inspection/Acceptance, will be used to remedy all deficiencies. During the initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems.

Performance Objective

PWS Paragraph Performance Threshold

Remedy Method of Assessment

Contractor's Personnel

3.2 No more than 1

instance of non-qualified repair technician being dispatched within the performance period.

Contractor shall provide

Periodic

Contractor's Quality Control Plan (post award)

3.7.1 No more than 3

valid defects per month

Contractor shall provide a written Corrective Action Report

Periodic Surveillance

Completion of maintenance and repairs

4.2.3 No more than 5

defects per month

Re-performance within 12 hours of notification

Periodic Surveillance

Perform annual dryer/vent/duct cleaning

4.4.1 No more than 3

valid defects per month

Re-performance within 1 day of notification or a mutually acceptable timeframe to the COR and contractor

Periodic Surveillance

Service Work Tickets

4.5.2 95% of all service calls are satisfactorily completed within required timeframes as outlined in the

PWS.

Re-performance within 12 hours of notification

Periodic Surveillance

Install/ Relocation/ Removal of Washer/Dryer

4.7 No more than 2

instances of non-compliance

Re-performance Within 1 day of notification or a mutually acceptable timeframe to the COR and contractor

Periodic Surveillance