PWS W9124J-24-Q-LCKS 15 April.pdf

PERFORMANCE WORK STATEMENT (PWS)

Mission and Installation Contracting Command

Fort Sam Houston, San Antonio, Texas

Access Control System (Service Maintenance Agreement Door Locks Security Systems version)

Version 11 As of 15 April 2024 Part 1

General Information

1. GENERAL: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the installation and programming as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance, preventive maintenance, and repairs, to the existing door locks, (see 1.2.1 for specifics) for the HQ, MICC Campus, including the HQ, FDO buildings.

1.2 Background: The Mission and Installation Contracting Command occupy administrative space in thirteen buildings of the Long Barracks campus. These buildings have multiple floors and 107 (Controlled Access) doors. The system installed is the Stanley Wi-Q™ Wireless System. The system allows wireless management and real-time monitoring, of access control hardware that is compatible with heavy duty BEST® electro-mechanical locksets.

1.2.1 Existing System: The MICC Campus currently has 85 legacy Wi-Q™ Wireless Systems (see Table 1-1), 22 Standalone BASIS Door Locks (see Table 1-2), 32 wired locking portals (routers) and 8 EPlex 5800 series locks (see Table 1-3). This project must stay within a 30-mile radius of Joint Base San Antonio (JBSA) Fort Sam Houston (FSH).

Table 1-1

Buildings with Wi-Q Wireless System Building 600 603 604 605 606 607 608 609 610 613 659 Locks per building 3 8 9 7 8 7 7 7 8 18 3 Total Locks 85

Table 1-2

Buildings with Stand Alone BASIS Door Locks Building 601 602 Locks per building 11 11 Total Locks 22

Table 1-3 EPlex Locks 5800 Series

Building 607 608 613 Rooms 208 110 002C Rooms 211 001C Rooms 302 Rooms 303 Rooms 305

1.3 Objectives: The contractor shall provide routine maintenance, repair/replace - as specified by the Original Equipment Manufacturer (OEM) on the locks - to include any software upgrades, battery replacements and maintenance to the locks such as adjustment and cleaning.

1.4 Scope: The primary services that are to be performed are the maintenance and upkeep of the security posture throughout MICC Campus facilities. Services include the capability to support existing and future BASIS G and BASIS V/G Wi-Q Door Locks, access control, and installed or projected for installation throughout the MICC Campus operational footprint located on Joint Base San Antonio (JBSA), The Contractor shall provide certified security system technicians on site to accomplish on-going maintenance, upkeep, and support for the WIQ, access control systems, and to ensure all implemented physical security, force protection, and crime prevention measures are functional and operational with minimum downtime of 24 up to 48 hours (dependent upon the type of facility impacted).

1.5 Period of Performance: The period of performance shall be for twelve (12) months, with 4, 12 month option periods.

1.6 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.6.1 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0730-1700, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the

Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7 Place of Performance: The work to be performed under this contract will be performed at the MICC Campus, see Table 1-1, Table 1-2, and Table 1-3 (See Para 1.2.1)

1.8 Type of Contract: The Government will award a Firm Fixed Price contract.

1.9 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.9.1 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards (proximity card). No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.9.2 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.9.3 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.9.4 Key Pad Codes: The Contractor shall establish and implement methods of ensuring that all Key Pad codes are not revealed to unauthorized persons. The Contractor shall ensure that lock codes are changed when personnel having access to the combinations no longer have a need to know such codes.

1.9.5 Special Qualifications: The Contractor shall have a minimum of 3 years of WI-Q Interface Experience, and have experience with the Dorma Kaba EPlex 5800 series locks.

The contractor shall be WI-Q Access Control certified or equivalent, WI-Q Interface system certified and WI-Q Stand Alone certified. The Contractor shall ensure their company and employees have all required professional certifications/licenses (current and valid) for all access control platform hardware/software used on the access control security system.

1.10 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract to assure the Contractor as performed IAW the requirements of the contract.

1.11 Work Areas. The Contractor shall confine his personnel to the normal access areas around the areas involved. The Government will be occupying the buildings while work is being performed. Cooperate fully with the occupants during the construction to minimize conflicts and to facilitate the building usage. The Contractor will take all necessary precautions to ensure that the occupants will have full access to the facility.

1.12 Trash and Debris. Trash, scraps, and debris shall be disposed of in the trash dumpster located in the parking lot adjacent to Bldg 603 (Rear) and Bldg 610 (Rear).

1.13 Daily Clean Up. The contractor shall keep all areas clean at all times to provide safety to all personnel. All Contractor tools and materials will be secured, and the work area cleaned up at the completion of each working day.

1.14 Protection of Surrounding Area. The contractor will be responsible for the safety of the occupants. The Contractor shall conduct his work in the safest possible manner, observing all safety regulations, and requirements. The Contractor remains responsible to observe and provide any signs, notifications, barricades, special equipment, etc., to protect the building occupants, the public, his workers and all Government property from any potential hazards or damage from his work operations.

1.15 Protection of Materials. The Contractor shall be responsible for the physical security of all materials on the job site until final acceptance. Any materials damaged, lost, and/or stolen prior to final acceptance shall remain the Contractor's responsibility to repair and/or replace, as required.

1.16 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.17 Post Award Conference/Periodic Progress Meetings: The Contractor may be called for a Post Award Conference if called or scheduled by the Contracting Officer (KO).

1.18 Access and General Protection/Security: Policy and Procedures: The Contractor and all associated subcontractor-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by COR). The Contractor shall also provide all information required for background checks to meet JBSA, FSH access requirements to be accomplished by the 502d Security Forces, Visitor Center. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, Headquarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of the contract, should the Force Protection Condition (FPCON) at JBSA change the Government may require changes in contract security matters or processes.

1.18.1 The Contractor shall notify the COR of employees who require access to the installation and have not previously had a background check, within 5 days of award of the contract. The COR will provide the information for each contracted worker for JBSA unescorted access. If the COR is contacted with negative results from the JBSA 502d Security Forces Visitor Center, that information will be passed on to the Contractor. The contracted worker will not be granted access onto the JBSA installation.

1.19. Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The contract manager or alternate shall be available between the hours of 8:00 a.m. to 4:30p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.20 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. All contractor personnel will be required to obtain and wear badges in the performance of this service.

1.21 Contractor Travel: Not Applicable.

1.22 Other Direct Costs: Not Applicable.

1.23 Data Rights: Not Applicable.

1.24 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the

OCI.

1.25 PHASE IN /PHASE OUT PERIOD : Not Applicable.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS

2.1.1 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTOR ACQUIRED PROPERTY: means property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

2.1.3 CONTRACTING OFFICER: A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the contracting officer.

"Administrative contracting officer (ACO)" refers to a contracting officer who is administering contracts.

2.1.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 EQUIPMENT: means a tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract.

Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

2.1.7 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE: surveillance plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR: One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK: Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CCTV Closed Circuit Television System CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DCMA Defense Contract Management Agency DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense ESS Electronic Security Systems ECP Entry Control Point FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and HI) ODC Other Direct Costs PIPO Phase In/Phase Out

PMI Preventive Maintenance Inspection POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit TCN Third Country National

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: Not Applicable.

3.2 Facilities Not Applicable.

3.3 Utilities: The Government will provide all utilities in the facility for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: Not Applicable.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this

PWS.

4.2 Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.3 Equipment: The Contractor shall furnish all necessary equipment to install hardware and meet the requirements under this PWS.

PART 5

SPECIFIC TASKS

5 SPECIFIC TASKS: Electronic Security System (Access Control, Wi-Q, wireless locks, and standalone locks) Service / Maintenance Support.

5.1 BASIC Services: The contractor shall provide services for repair, maintenance and/or replacement of the door locks, door securing mechanisms, and the related access control hardware for the Wi-Q wireless access controller systems, the Wi-Q access control system and the BEST standalone door locking system. Which, consists of 22 standalone BASIS V locks and 85 Wi-Q wireless locks, and 8 EPlex locks totaling 107 electromechanical door locks.

5.2 Routine maintenance and service calls:

5.2.1 The contractor shall perform a preventative maintenance inspection (PMI) for the electromechanical Wi-Q and stand-alone door locking security systems at the one (1) month mark from the contract start date. The Contractor shall perform all manufacturer's recommended periodic services, inspections, and tests of the system as recommended by manufacturer's specifications and procedures to ensure full system capability is maintained. Service shall include manufacturers authorized *field modification (see note 5.8). The contractor shall provide assistance with this specification as required. All PMI work shall be performed during regular duty hours, Monday through Friday, excluding Federal Holidays. Preventive Maintenance inspection for all Wi-Q and stand-alone door locks includes the following: visual checks and operational tests of the CPU, portal gateways, peripheral equipment, checking the functionality of the locks, keypads, circuit boards, door locking latches, cylindrical and mortise, inspect the inside of the locking housing, checking for corrosion, and door locking functions. Check the client station functions for signal strength, battery power and identify discrepancies as necessary.

5.2.2. Basic PMI and service call:

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform basic PMI service call for repair, service, and replacement of any failed components. A PMI service call will include: visual checks and operational tests of the CPU (Client Station), door locks, peripheral equipment, door lock housing, circuit boards for rust and corrosion, battery pack areas for corrosion, inspect the inside of the door lock housing for debris, and moisture, clean as necessary; cycle power to the door locks, ping (send signal) the portal gateways to check for locks interface with the CPU (Client Station) and identity discrepancies as necessary. Limited spare parts will be maintained on the service truck or warehouse in order to complete on the spot repairs and replace spare parts as quantities decrease. If a lock is found to be nonoperational, the contractor will provide recommendations and cost estimates as needed to the COR or Facility Manager for corrective action and direction when door lock components is not available.

5.2.2.1 Example of basic service call: Door Lock troubleshooting, replacement of bad components, re-booting CPU (Client Station) reprograming door locks, and at the request of the customer, preform necessary functions such as re-programing “Time Zones” door lock access, and custom build suite access by time and date and limited access.

5.3 Major Repair:

For additional components and systems found to be nonoperational, contractor will provide recommendations and cost estimates as needed to the COR for corrective action and direction when a spare component is not available.

5.3.1 Example of Major Repair: Replacement of a major end item(s) or large portion of the overall system.

5.4 Emergency service call:

The Contractor shall provide emergency repair service for the electromechanical door locks to essential locations throughout the Long Barracks and the HQ, FDO. Essential door locks are located on the 2nd floor of Building 613 (Command Suite). Additional essential locations are - Building 607 room 208 and 211(Classified Material Storage Area). HQ, FDO’s essential door locks are located in Bldg 601 2nd floor, S3, Operations area and the main Conference room (Room 210, 210A, and 201). Critical door lock operations response shall begin within 4 hours upon receipt of the outage notification from the Access Control Manager or supervisor.

Table 5-1

Essential Door Locks Building 601 607 613 Rooms 210 208 Command Suite Rooms 210A 211 Rooms 201

5.5 Maintenance Components: for the HQ, MICC and HQ, FDO buildings. The MICC Campus total locks listed in 5.1 Basic Services. Equipment includes the following:

Table 5-2

Item Number Description Quantity SSS-731414970 B83474 PDV ASSY PKP Bezel -

Prox + Keypad Reader Assembly

SSS-B82378 WXC Circuit Board (EXQ) - for WiQ Exit Trim

SSS-B82077STS WDC Universal Wireless Controller

- for WiQ mortise/cylindrical

UVCMVPKPCAB-

UVCCVPKPCAB

BASIS V Circuit Board 5

SSS-B64573 EXG/EXBV Motor Module 6 WQX-PG Portal Gateway 2 SSS-VPDBB Battery Pack 50 SSS-C82364 EXQ/ WXC Primary Wire Harness 1 SSS-C82092 45HQ mortise lock Primary wire harness

SSS-B82375 Antenna jumper cable 10 YUA-NP7-12 12V Yuasa NP 7-12 12VDC, 7 Ah

Rechargeable SLA

5.6. The Contractor personnel shall have a minimum of three (3) years of experience working on enterprise level electronic security systems with certifications for the WIQ, and associated BEST and the Dorma Kaba EPlex 5800 series, locking electromechanical security systems.

5.7. The contractor shall utilize the same key core assigned to the specific door being replaced/upgraded. Core changes shall be coordinated with the HQ, MICC Physical Security Officer, and the Key Control Officer.

5.8 Note: Field modification, The Contractor shall install BEST Proximity Reader heads and supporting circuit board in place of the standard push button Reader heads, Contractor shall replace with Proximity (PKP) Keypad when it’s determined the Keypad has failed.

PART 6

APPLICABLE PUBLICATIONS

6 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1 The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

• Engineering Manual (EM) 385-1-1, General Safety Requirements

• 29 CFR 1910, Occupational Health and Safety

• AR-25-2 Army Cyber Security

• AR-25-1 Army Information Technology

• DoD 5200.08-R, Physical Security Program

• AR 190-13 The Army Physical Security Program

• AR 380-5 Army Information Security Program

• AR 385-10, The Army Safety Program

• DA Pam 385-40, Army Accident Investigations and Reporting

• HQ, MICC Physical Security Plan

• HQ, MICC Key Control Plan

Engineering Manual (EM) 385-1-1, General Safety Requirements