PWS___VTC_Maintenance_Final.docx

Video Teleconference (VTC) Maintenance

Performance Work Statement

Executive Summary

To establish a maintenance, integration, technical support, services and supplies total solutions support contract for AFSC Anaconda and VTC Room 1 systems, located in building 3001 at Tinker AFB, OK.

PWS

VTC Maintenance

1. Purpose The purpose of this task to establish a maintenance, integration, technical support, services and supplies total solutions support contract for AFSC Anaconda and VTC Room 1 systems. A total solutions support contract shall include the management, storage and dispatch of maintenance spares; technical and integration support, and purchase of hardware and software for classified and unclassified VTC room systems.

• This effort will not be used to procure personal services as prohibited by the Federal Acquisition Regulation (FAR) Part 37.104.

2. Scope The Contractor shall ensure that all applicable Commercial-Off-The-Shelf (COTS) Informational Assurance (IA) and IA- enabled products comply with AFI 17-130, Air Force Cybersecurity Program Management. All Information Technology (IT) hardware, firmware, and software components or products incorporated into DoDIN must comply with evaluation and validation requirements in DoDI 8500.01 and CNSSP-11, National Policy Governing Acquisition of IA Products. Refer to CNSSP No. 11 for the latest process and policy guidance on this subject.

The Contractor shall:

· Maintain existing VTC systems;

· Design/redesign VTC system upgrades;

· Install VTC equipment;

· Implement and maintain classified and unclassified VTC room systems, multi-point teleconference bridging systems and network infrastructure support equipment for Internet Protocol (IP) and web based solutions;

· Work with VTC personnel to establish and update User Interface (UI) for government operated control surfaces;

· Provide all services, acquisition and support of hardware, software, and unclassified/classified encryption equipment package solutions as required;

· Comply with all applicable physical security, computer security, operational safety, and communication security requirements as well as all applicable DOD and Air Force guidance. Certified equipment is listed on the US DoD UC Approved Product List (APL);

· Support the AFSC Tier-1 sites listed in Table A:

Table A

3. Requirement/Description of Services

3.1 Network Services and Solutions

The Contractor shall provide services and solutions that enable Network Operations and Network Infrastructure capabilities. Networks as defined in this section are for data, voice and video.

3.2 General Requirements

A Contract Line Item Number (CLIN) for annual maintenance will be established for the primary AFSC Tier-1 VTC sites listed by VTC room system name/site identification name in the table above. AFMC/IMSC is responsible for the management and funding of these sites. Maintenance will be performed on the current AFSC Tier-1 VTC room systems comprised of Department of Defense (DoD) Unified Capabilities (UC) approved equipment. AFSC Tier-1 VTC equipment suites are identified as: Technicians shall be certified in Polycom and Creston equipment.

The Contractor shall:

a. Employ a tiered maintenance approach to ensure expedient focus on fault isolation, a quick response and resolution of identified service and/or equipment failures;

b. Have access to a VTC system for technical troubleshooting with AFSC locations.

c. Provide a website for Government access, or access to a consolidated monthly report so Government can view the status of open and closed trouble tickets related to the AFSC VTC facilities;

i. Reports shall include location of trouble, time/date problem was reported, and date/time action was taken to correct problem and technician responsible for corrective action.

d. Ensure that in the event of the need for an on-site maintenance visit, the VTC facility down time schedule will begin at 0800;

i. Travel to the site will be the day prior to the scheduled facility down time.

ii. Travel performed the same day of on-site maintenance will require approval from the 72 ABW/SCOK.

e. Ensure that work is performed during normal duty hours;

i. Normal duty hours are normally 0800-1700 local time and work cannot be performed after duty hours;

f. Ensure that maintenance/warranty agreements must include two annual Preventive Maintenance (PMs) visits per year;

i. PM visits shall be documented within the VTC Service Reports.

ii. Testing at the conclusion of each PM visit shall be with Government chosen site to ensure working code, audio and video is transmitting as in regular business. Visits must be coordinated and physically signed off by the 72 ABW/SCOK at the end of PM visit.

g. Provide repair or a method of repair for failed components or coding:

i. If replacement parts need to be ordered from the manufacturer, the Contractor shall coordinate delivery to site for next day delivery or delivery no later than 48 hours after trouble is reported. Contractor will dispatch technician to site in coordination with the part delivery and to complete required repair;

1. Long lead times will be handled on a case-by-case basis through the 72 ABW/SCOK Branch Chief or Lead.

ii. Shipping costs for replacement parts are the responsibility of the Contractor;

iii. When requested by the Government, Contractor shall provide the 72 ABW/SCOK a written description (via e-mail) identifying the trouble, what components are involved in the trouble, and a recommended technical solution for Government review and approval;

h. Provide maintenance of all hardware or software installed;

i. Install all applicable Time Compliance Network Orders issued for the devices;

j. Be available to install support patches or perform configuration changes in order to maintain compliance with Air Force security requirements;

k. Ensure personnel effectively understand operation of the VTC Conference Room and Presentation System (during and immediately after completion of on-site installation) the Contractor shall provide systems familiarization and training for two Government personnel identified by the Government representative/COR;

i. This familiarization instruction session will include project installation brief for each end of day and on site installation completion, with the final instruction brief conducted in approximately 2 to 4 hours.

l. Monitor the DISA APLITS approval site for changes to the APL and IO memo for devises of which they support;

m. Adhere to base cybersecurity tracking and management requirements.

VTC Design/Redesign Upgrade The Contractor shall:

a. Provide the labor and travel necessary to survey, design, and engineer new requirements to install new or upgrade VTC systems and renovate or enhance AFMC VTC facilities or conference room(s);

b. Develop an engineering package defining a technical solution;

i. The engineering package shall be submitted to the Government for review and approval prior to installation.

ii. The package shall include, as appropriate, a bill of material, audio, video, control systems and network drawings, control system, touch panel layouts, and test plan.

Pricing shall be based on one of three tiers of VTC systems to be designed/redesigned. Prices shall be established through negotiations prior to contract award. Design/redesign tiers shall be as described in table B below.

Low (Unsecure VTC Systems)

· Provides web based NIPR teleconferencing throughout

AFMC

· Includes minimum amount of equipment supporting video teleconferencing capability

· Low complexity teleconference environment

Medium (Secure VTC Systems)

· Provides secured video teleconferencing throughout AFMC

· Includes advanced level of equipment and devices to support secured video teleconferencing capability

· Moderate complexity teleconference environment

High (Secure and Unsecure VTC Systems)

· Provides secure as well as unsecure video teleconferencing capability throughout AFMC

· Includes higher level of equipment and devices enabling the video teleconference capability

· Provides the ability to select between secure and unsecure channels utilizing the same CODEC and video teleconferencing equipment providing dual capability

· A complex teleconferencing environment

TABLE B

c. Abide by all clearance requirements for classified VTCs;

d. The Government will complete a Network Configuration Sheet (to be provided by the Contractor) identifying required network technical specifications prior to initiation of the installation;

e. The Government will provide access to the sites during site surveys and design process;

f. The Government will provide escorts, if required and will allow sufficient access to the VTC facility during local normal duty hours Monday through Friday as scheduled and approved with the 72 ABW/SCOK.

Installation The Contractor shall:

a. Be responsible for procurement of the equipment, delivery, planning, project management, installation, integration, and testing of the equipment listed in their pricing proposal;

b. Provide assistance to Government representative by interfacing with the selected network carriers concerning the installation and testing of the proposed VTC system;

c. Not be responsible for procuring any network service or troubleshooting equipment which is owned by the network service provider;

d. Notify the Government’s representative of delays during installation or testing due to inoperability of Government furnished equipment (GFE) and/or network equipment;

i. The Contractor will be entitled to an equitable adjustment in contract price and time due to delays resulting from inoperability of GFE and/or network equipment.

e. Interface with the Government designated point of contact (POC) to schedule the installation; provide a notice of at least two (2) weeks prior to installation; and send written confirmation (e-mail or fax) to the POC after finalizing the installation date;

f. Provide a Test and Acceptance Plan to the Government for review and approval two (2) weeks before the planned start date of the project;

g. Conduct preliminary testing to ensure equipment functionality before starting a new project and subsequently conduct “Acceptance Testing” in accordance with the approved plan after the project completion;

i. Acceptance Testing is performed by Contractor and the Government after project completion to ensure full functionality of equipment and connections are achieved before leaving project site. This will involve tests in the point-to-point and multi-point mode and in the classified and unclassified mode as applicable.

h. Work with 72 ABW/SCOK for approval of design and revision of UI;

i. Upon installation of new VTC equipment, provide training and instruction to designated personnel;

i. Training shall include manuals, schematics, list of parts, serial numbers, initial configuration, setup, operation, and troubleshooting.

j. Provide, to the Government, the compiled and un-compiled source code and all software and firmware information required for the control and operation of the VTC suite installed and maintained by the Contractor;

i. Final and complete compiled and un-compiled source code and any subsequent updates shall become and remain the property of the United States Government.

ii. Copies of any and all subsequent updates shall be provided to the Government in full on recordable media upon installation of that update or revision.

iii. The Contractor shall guarantee the integrity of the source code and the media upon which the copy is provided and will replace upon request of the Government, if media or files are found to be defective.

k. Provide, to the Government, a completed checklist, and any supporting documentation that is required, for AFSC to be in compliance with the most current DoD Video TeleConference Security Technical Implementation Guide (STIG);

l. Ensure compliance with mandated technical guidance and with the most current STIG

m. Monitor DISA STIGs for updates and ensure compliance with latest version;

n. The Government will provide secure storage for all equipment deliveries from the Contractor and their equipment suppliers;

o. Not have access to classified material and will be provided a Government escort as required.

The Government will:

p. Provide access to the sites during installation, integration, and testing of the system;

q. Provide escorts, if required;

r. Review and approve a Contractor provided Test and Acceptance Plan required two (2) weeks prior to the project installation date;

s. Schedule a test with the network provider and other VTC sites as required for acceptance testing. Government’s inability to coordinate this test will not be a basis for delaying acceptance of the system;

t. Provide a fully operable web based and/or IP connection(s) in VTC rooms;

u. Provide the Contractor a condensed checklist from the most current DoD Video TeleConference Security Technical Implementation Guide (STIG);

v. Review and obtain the necessary approvals with Communications Security (COMSEC) for the block diagram submitted by the Contractor. The Government will provide approval within fifteen (15) days of submittal;

w. Provide encryption devices and keying material required to make the encryption equipment functional. The Contractor and the Government will ensure Government personnel qualified to operate the encryption equipment are available during installation, testing, and acceptance;

x. Schedule the Over the Air Keying Appointment for key download with the Video Operations Center (VOC) to be performed during the secure equipment installation.

3.2.1 Hardware

All hardware provided in support of solutions under this contract shall include all software and associated hardware required for operations (such as controllers, connectors, cables, drivers, adapters, etc.) as provided by the OEM.

3.2.2 Software Support

Unless specified otherwise in the Technical Order (TO), the Contractor shall fully support all unique software developed to support integrated solutions on this contract. The Contractor shall support all software revisions deployed or resident on the system and sub-systems. The data rights ownership/licensing guidance is specified in DFARS 252.227-7013(b) and (e) and DFARS 252.227-7014(b) and (e) and DFARS 252.227-7017.

3.2.3 Government Furnished Equipment (GFE)

Under some TOs, the Government will provide products acquired under this contract, other contracts and GFE identified in site specific TOs. The Contractor's design shall incorporate existing systems/subsystems to the maximum extent possible, based on cost/technical tradeoff analysis conducted during the engineering process to ensure security and resource sharing of both GFE and Contractor Furnished Equipment (CFE).

3.2.4 Tools and Test Equipment

Unless specified otherwise in the TO, the Contractor shall provide all tools and test equipment required to perform any required product installation and maintenance as called for by the TO. All tools and test equipment shall remain the property of the Contractor.

3.2.5 Warranty

Each product shall include a warranty as specified in Section I, Clause 52.246-17. In addition to FAR Clause 52.246-17, the following additional requirements apply: Users shall have highly reliable and maintainable network-centric products and system solutions to interoperate with the described environment. Components shall be maintainable by the user without voiding the warranty coverage. Components, which are expandable, shall be expandable by the user without voiding the warranty coverage provided the Government adheres to standard commercial practices in accomplishing the additions. Four types of warranty shall be provided:

1. System Warranty

2. Workmanship Warranty

3. Construction Warranty

4. Equipment Warranty

The warranty program shall provide for restoration of the system and repair of equipment in a timeframe specified in this contract, unless stated otherwise in the TO. The Contractor shall provide means to transport equipment and bear transportation charges and responsibility for equipment and repair personnel under warranty while in transit both to and from the Government site.

The Contractor will provide telephone Help Desk support to the AFSC designated room facilitators for problem identification and resolution for one (1) year after completion of installations. Standard business hour support (Monday - Friday, 0700-1700 CST) must be provided using a toll-free number/mobile response. Upon notification of a system breakdown, the Contractor’s Help Desk technician(s) will respond to the AFSC designated site facilitator/POC within one (1) hour via telephone or VTC to begin troubleshooting. The CODEC and other equipment supplied by the Contractor will be the demarcation point for Warranty Support. During the warranty period, in the event the Help Desk does not resolve the problem, Contractor will assist Government in obtaining Return Material Authorization (RMA). At the end of the warranty period, the VTC site will receive regular ongoing maintenance as provided by this contract at which time compliance with the current DISA STIG should be verified.

3.2.5.1 System Warranty

Unless specified otherwise in the TO, the Contractor shall provide a minimum 1-year system warranty to include coverage of all equipment supplied, installed and integrated by the Contractor associated with delivery of infrastructure capabilities as defined by the AF EA. The system warranty shall ensure the full operational use of the system (CFE and GFE). The Contractor shall provide to the Government a 24-hour a day, 7-day a week point of contact for the system warranty. The system warranty shall begin at the time the final system DD Form 250 is signed by an authorized Government representative. The system warranty shall provide fault diagnosis, hardware and software repair, replacement or redesign. The Contractor shall be responsible for diagnosing any problems, identifying malfunctioning equipment and removing the equipment for repair. Prior approval shall be obtained from the authorized Government site representative before any GFE is removed from the system. Actual repair of malfunctioning GFE will be the responsibility of the Government, unless stated otherwise in the TO. The system warranty shall include transportation for both Contractor personnel and equipment to and from the specific site. The system warranty shall provide for a return to service any malfunctioning CFE component or applications within 48 clock hours CONUS after notification by the authorized Government site representative unless stated otherwise by the TO. Costs for system warranty will be included within each TO proposal provided by the Contractor as required by the TO.

3.2.5.2 Workmanship Warranty

Unless specified otherwise in the TO, the Contractor shall provide a minimum 1-year workmanship warranty on all work provided or integrated under this contract. The warranty shall ensure the full operational use of the system (CFE and GFE). The Contractor shall provide to the Government a 24-hour a day, 7- day a week point of contact for the workmanship warranty. The workmanship warranty shall begin at the time the final system DD Form 250 is signed by an authorized Government representative. The workmanship warranty shall provide fault diagnosis, hardware and software repair, replacement or redesign. The Contractor shall be responsible for diagnosing and fault isolation of any problems, identifying the poor workmanship causing the problem and affecting an acceptable industry standard repair. Prior approval shall be obtained from the authorized Government site representative before any GFE is removed from the system. Actual repair of malfunctioning GFE will be the responsibility of the Government. The workmanship system warranty shall include transportation for both Contractor personnel and bits, pieces and parts to and from the specific site and the actual repair. The workmanship warranty shall provide for a return to service any malfunctioning CFE component or applications within 48 clock hours CONUS after notification by the authorized Government site representative unless stated otherwise by the TO.

3.2.5.3 Construction Warranty

Unless specified otherwise in the TO, the Contractor shall provide a minimum 1-year construction warranty on all work provided or integrated under this contract. The warranty shall ensure the full operational use of all work. The Contractor shall provide to the Government a 24-hour a day, 7-day a week point of contact for the construction warranty. The construction warranty shall begin at the time the final system DD Form 250 is signed by an authorized Government representative. The construction warranty shall provide fault diagnosis, repair, replacement or redesign. The Contractor shall be responsible for diagnosing and fault isolation of any degradation problems, identifying the poor construction-ship causing the problem and affecting an acceptable industry standard repair. Prior approval shall be obtained from the authorized Government site representative or 72 ABW/SCOK before affecting any repair. The construction warranty shall include transportation for Contractor personnel, bits, pieces and parts to and from the specific site and the actual repair. The construction warranty shall provide for a return to service any degrading component or area within 48-clock hours CONUS after notification by the authorized Government site representative unless stated otherwise by the TO.

3.2.5.4 Equipment Warranty

Unless specified otherwise in the TO, the Contractor shall provide standard, OEM pass through, extended or otherwise warranties for the periods specified in the TO for all hardware and software products. Repairs shall be accomplished within 48-clock hours CONUS of receipt of the equipment warranty trouble call, unless stated otherwise by the TO, when the Contractor is performing the warranty repair. The warranty shall also provide for repair or replacement of equipment and repair and distribution of updated software to all users who purchased the software from this contract. Warranty coverage commences on the date of acceptance in block 21B of the DD Form 250, Commercial Invoice dated and signed or SF 1449 dated and signed.

The Contractor shall provide a warranty repair solution capability for systems with qualified maintenance repair personnel and leverage existing OEM support infrastructures to the greatest extent possible. Repairs shall be performed at a time required by the Task/Delivery Order/Delivery Order or as coordinated by the Government COR. The Contractor shall provide a 24-hour, 7-day a week warranty repair point of contact to receive calls from the Government. The Contractor shall provide the capability for toll-free telephone access for obtaining technical warranty repair support. The Contractor shall provide the tools, equipment and consumables required for personnel to complete their duties. The Contractor shall not invalidate the warranty provided on components purchased under this contract when the Government elects to perform user self-maintenance and/or self-installation during the warranty period. Note: The Government will perform routine user-maintenance for all equipment both during and after the warranty period using separately orderable spare parts and/or repaired parts from this contract. The Government will only be liable for any damage to the equipment that results from Government Maintenance or additions to equipment that did not adhere to standard commercial practice. At no additional charge to the Government, the Contractor shall furnish, for hardware purchased under this contract, all repairs (labor and parts) for the duration of the warranty period. At a minimum, repair during the warranty period shall be equivalent to standard per-call maintenance during the Principal Period of Maintenance (PPM) as specified in this PWS. The Government, at its option, may order additional repair coverage during the warranty period. The Governments purchase of additional repair coverage will be specified in details by the TO.

All parts replaced during the warranty period, in an unclassified environment, shall become the property of the Contractor. However, in classified environments the Government will maintain title of certain items. These items typically will be broken storage devices/mediums. All other parts may be returned to the Contractor and the Government will have up to 30 days to relinquish possession of the part.

The warranty shall not apply to maintenance required due to the fault or negligence of the Government. If Government negligence results in a repair call (either for equipment under warranty or per call maintenance), the maximum repair time shall not apply and the Government will pay the price per hour specified in the contract for the hours rendered to complete the repair.

Only new or reconditioned parts shall be provided for repairs. If reconditioned parts are provided, the reconditioned parts shall carry the same warranty provisions as originally provided by the Contractor for new parts.

The Contractor guarantees to repair at no charge any malfunction which reoccurs within 90 calendar days of the initial repair. Warranty of Repair is a separate warranty from those described elsewhere in the contract.

If the Contractor elects to replace the malfunctioning hardware, the Contractor shall either provide the Government with a permanent replacement which shall contain a unique serial number or shall provide the Government with a temporary replacement with a unique serial number. If the Contractor elects to repair the malfunctioning hardware, the Contractor shall repair and return the repaired hardware to the Government at which time the temporary replacement shall be surrendered to the Contractor at the Contractor’s expense.

3.3 Maintenance

Unless specified otherwise in the TO, the Contractor shall provide a maintenance solution capability (on-site and on-site per-call) for systems provided under this contract with qualified maintenance personnel, leveraging existing OEM support infrastructures to the greatest extent possible. Maintenance shall be performed at a time required by the TO or as coordinated by 72 ABW/SCOK. The Contractor shall provide a maintenance POC 24-hours-a-day, 7-days-a-week to receive calls from the Government. The specific maintenance requirements will be included in the TO and may include maintenance on systems/equipment not purchased under this contract. The Contractor shall provide the capability for toll-free telephone and e-mail access for obtaining technical maintenance support assistance from worldwide locations. The Contractor shall provide remote engineering and technical support via telephone or other remote system capabilities to assist maintenance personnel, analyze software, hardware, system problems and provide problem resolutions. This support may consist of routine maintenance, testing, diagnostic fault isolation, problem resolution, activation of features and/or equipment, UI revision, software configurations and general information on features or capabilities of equipment. All requests for remote maintenance services shall be acted upon immediately upon receipt of the request and logged for inclusion in a service ticket status log of some type. The requesting unit shall be notified of the current status of corrective actions for hardware and software related problems that cannot be immediately corrected. The Contractor shall provide the tools, equipment and consumables required for personnel to complete their duties.

3.3.1 Rapid Response Per-Call Maintenance (RRPCM)

Contractor shall provide a twenty-four hour toll free number/mobile response with a one (1) hour response after a trouble report during normal duty hours.

3.3.2 System Maintenance

Unless specified otherwise in the TO, the Contractor shall provide all supplies, parts, tools and test equipment required for maintenance of the system and be responsible for total system maintenance.

3.3.3 Relocation and Removal

The Contractor shall relocate and remove systems as specified in the TO. The Contractor shall be responsible for storage, staging and deployment of any equipment and materials provided as part of awarded TOs unless otherwise mutually agreed upon by the Contractor and the Government. If removal of equipment and/or material is necessary, the Contractor shall be responsible for disposal and shall comply with all applicable industry rules and regulations. Any equipment removal and/or disposal shall be coordinated with a designated official at the host base communications squadron.

3.4 Surge Requirements

Surge requirements include greater than expected requirements/workload for existing services within the scope of TO awarded. Normally, surge requirements are of short duration, from 1 to 6 months. An example of a surge requirement is additional help desk or system maintenance support personnel required to handle temporarily increased workloads because of war or contingency. Surge requirements shall be accomplished as required under the TO.

3.5 Security Clearance Requirements

The highest classification for this requirement is “SECRET” therefore the Contractor facility clearance shall be SECRET at proposal date. At contract start date all Contractor personnel shall have a SECRET clearance. Personnel assigned have access to information that could cause “SERIOUS DAMAGE”; therefore, Contractor personnel assigned to those areas shall obtain a “SECRET” clearance. IAW DAFGM2023-01 to DODM 5200.02 “Air Force Personnel Security Program” and DoDM5220.22V2_AFMAN16-1406V2 “Industrial Security Program Management”, persons accessing the TAFB network shall, at a minimum, have a completed favorable NACI or Entrance National Agency Check (ENTNAC) verified through the JPAS. IAW DoDM5220.22V2_AFMAN16-1406V2, paragraph 2.4 “Processing Trustworthiness Determinations”, when Contractors require unescorted entry to restricted areas, access to sensitive unclassified information, access to Government Automated Information Systems (AIS) and/or sensitive equipment, not involving access to classified information, the Contractor’s personnel security questionnaire is processed by the sponsoring AF activity per DoD 5200.2-R “DoD Personnel Security Program” and DAFGM2023-01 to DODM 5200.02 “Personnel Security Program Management.”

4. Contractual Requirements

4.1 Performance Reporting

The Contractor’s performance will be monitored by the Government and reported in Contractor Performance Assessment Reporting (CPARs). Performance standards shall include the Contractor’s ability to:

1. Provide quality products, incidentals and customer support.

2. Meet customer’s agreed-upon timelines for scheduled delivery of items, warranty, and/or incidental services: Emergency/critical, Maintenance/Warranty – 24 x 7 x 365 CONUS response times.

3. Provide satisfactory product repairs or advance replacement, as appropriate.

4. Provide timely and accurate reports.

5. Respond to the customer’s requests for proposals and configuration assistance as identified in each delivery order.

6. Meet subcontracting goals.

4.2 Program Management

The Contractor shall identify a Program Manager who shall be the primary representative responsible for all work awarded under this contract, participating in Program Management Reviews and ensuring all standards referenced herein are adhered to.

4.2.1 Services Delivery Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items as well as performance thresholds which briefly describe the minimum acceptable levels of service required for each requirement. A Services Summary is provided below and outlines the performance objectives, performance thresholds, surveillance methods, and associated payment for this task order.

SS -1

System Maintenance

SS -2

VTC Design/ Redesign Upgrade

SS -3

Installation

4.2.2 TO Management

The Contractor shall establish and provide a qualified workforce capable of performing the required tasks. The workforce may include a project/TO manager who will oversee all aspects of the TO. The Contractor shall use key performance parameters to monitor work performance, measure results, ensure delivery of contracted product deliverables and services, support management and decision-making and facilitate communications. The Contractor shall identify risks, resolve problems and verify effectiveness of corrective actions. The Contractor shall institute and maintain a process that ensures problems and action items discussed with the Government are tracked through resolution and shall provide timely status reporting. Results of Contractor actions taken to improve performance should be tracked and lessons learned incorporated into applicable processes. The Contractor shall establish and maintain a documented set of disciplined, mature and continuously improving processes for administering all contract and TO efforts with an emphasis on cost-efficiency, schedule, performance, responsiveness and consistently high-quality delivery.

4.2.3 Configuration and Data Management

The Contractor shall establish, maintain and administer an integrated data management system for collection, control, publishing and delivery of all program documents. The data management system shall include but not be limited to the following types of documents: CDRLs, White Papers, Status Reports, Audit Reports, Agendas, Presentation Materials, Minutes, Contract Letters and TO Proposals. The Contractor shall provide the Government with electronic access to this data, including access to printable reports. The Contractor shall have an approved property control system IAW FAR 45, DFARS 245 and approved procedures to document and track all GFM and GFE. The Contractor shall provide as-built documentation including, but not limited to, drawings and diagrams of the solution provided under each TO identifying specific cards in a chassis/shelf. The as-built documentation shall also include layout drawings, power drawings/specifications, floor plans and engineering specifications generated in support of the installation of the system. Documentation shall also include equipment listing with serial/model numbers and manufacturer specifications.

4.2.4 Records, Files and Documents

All physical records, files, documents and work papers, provided and/or generated by the Government and/or generated for the Government in performance of this PWS, maintained by the Contractor which are to be transferred or released to the Government or successor Contractor, shall become and remain Government property and shall be maintained and disposed of IAW AFI 33-322 Records Management and Information Governance Program; the Federal Acquisition Regulation, and/or the Defense Federal Acquisition Regulation Supplement, as applicable. Nothing in this section alters the rights of the Government or the Contractor with respect to patents, data rights, copyrights, or any other intellectual property or proprietary information as set forth in any other part of this PWS or the NetOps and Infrastructure Solutions contract of which this PWS is a part (including all clauses that are or shall be included or incorporated by reference into that contract).

4.3 Security Management

4.3.1 Safeguarding Classified Information

The Contractor shall transmit and deliver classified material/reports IAW the National Industrial Security Program Operations Manual (NISPOM) and the National Industrial Security Program Operating Manual (DoD 5220.22-M). These requirements shall be accomplished as specified in the TO. All Classified Contracts must have at a minimum, the Clause 52.204-2 Security Requirement, incorporated into the contract.

Each base will follow its own classified process IAW with the proscribed Federal guidance of the NISPOM and FAR “Subpart 4.4 along with DD Form 254. When transmitting classified information ensure all classified information is properly sanitized and/or degaussed of all sensitive/classified information IAW AFSSI 5020.

For assistance and guidance on submitting Classified TO, the NETCENTS-2 Customer Service can be reached at COMM 334-416-5070 / DSN 312-596-5070 Option 1.

4.3.2 Personnel Security

Individuals performing work under these TOs shall comply with applicable program security requirements as stated in the TO.

4.3.3 Protection of System Data

Unless otherwise stated in the TO, the Contractor shall protect system design-related documents and operational data whether in written form or in electronic form via a network in accordance with all applicable policies and procedures for such data, including DOD Regulations 5400.7-R and DoDM 5200.01 to include latest changes and applicable service/agency/combatant command policies and procedures. The Contractor shall protect system design related documents and operational data at least to the level provided by Secure Sockets Layer (SSL)/Transport Security Layer (TSL)-protected web site connections with certificate and or user id/password-based access controls. In either case, the certificates used by the Contractor for these protections shall be DoD or IC approved PKI certificates issued by a DoD or IC approved External Certification Authority (ECA) and shall make use of at least 128-bit encryption.

4.3.4 On-Site Task Approval Process

The Contractor shall furnish a site specific Test and Acceptance Plan to AFMC for approval no later than two (2) weeks before the planned start date of the installation project. In accordance with the Test and Acceptance Plan, the Contractor shall test the VTC equipment individually and as a functioning system and ensure all performance objectives outlined in the Test and Acceptance Plan are met.

Inspection/Acceptance: 72 ABW/SCOK officials are responsible for receiving the products and performing inspection.

5. Quality Processes As a minimum, the prime Contractor shall be appraised at ISO 9001:2000 or ISO 9001:2008 or ISO/IEC 20000 or CMMI Development Level 2 (or higher ) using the SEI SCAMPI, a method by an SEI-authorized lead appraiser, or comparable documented systems engineering processes, for the entire performance period of the contract, inclusive of options. Formal certifications must be held at the prime offeror’s organizational level performing the contract. If not ISO certified or SEI appraised, acceptable comparable System Engineering processes shall be maintained for the entire performance period of the contract, inclusive of options. These processes include: requirements management; configuration management; development of specifications; definition and illustration of architectures and interfaces; design; test and evaluation/verification and validation; deployment and maintenance. The Government reserves the right to audit and/or request proof of these comparable quality processes for the entire performance period of the contract, inclusive of options.

Appendix 1: NetOps and Infrastructure Solutions Standards & References

Purpose:

The following certifications, specifications, standards, policies and procedures in Table 2 represent documents and standards that may be placed on individual contract task orders. Individual task orders may impose additional standards to those required at the contract level. The list below is not all-inclusive web links are provided wherever possible.

NETWORK OPERATIONS AND INFRASTRUCTURE SOLUTIONS

(COMPLIANCE)

This instruction implements Department Air Force Policy Directive (DAFPD) 10-2, Readiness. It applies to all US Air Force Major Commands (MAJCOM), Air National Guard (ANG), Air Force Reserve Command (AFRC), Field Operating Agencies (FOA), and Direct Reporting Units (DRU). Prior to mobilization/activation AF, ANG, and AFRC units will address the HQ AF Service Watch Cell (AFSWC) on all applicable record copy Air Force Operational Reports (AF OPREP-3). It establishes and describes the Air Force Operational Reporting System. It explains the purpose and gives instructions for preparing and submitting these reports. Refer recommended changes and questions about this publication to AF/A3O, 1480 Air Force Pentagon, Washington, D.C. 20330-1480, Office of Primary Responsibility (OPR) using the AF Form 847, Recommendation for Change of Publication. MAJCOMs are authorized to supplement this Air Force Instruction (AFI) instead of repeating instructions in separate directives.

This Instruction implements Department Air Force Policy Directive (DAFPD) 10-2, Readiness, and is consistent with DAFPD 10-8, Defense Support of Civil Authorities. It describes policy and requirements for implementing DODI 3020.42, Defense Continuity Plan Development, and DODI O-3020.43, Emergency Management and Incident Command of the Pentagon Facilities; DODI O-3000.08 Balanced Survivability Assessments (BSAs);and O-DODI 5110.11, Raven Rock Mountain Complex (RRMC).

The primary intent of this instruction is to facilitate timely development and fielding of affordable and sustainable operational systems needed by the combatant commander. The primary goal is to fulfill stated defense strategy needs with effects based, capabilities-focused materiel and non-materiel solutions. These solutions must be well integrated to provide suitable, safe, and interoperable increments of capability that are affordable throughout the life cycle.

This publication provides guidance for all Air Force personnel (military and civilian) and supporting Contractors in implementing, maintaining and executing OPSEC programs. It describes the OPSEC process and discusses integration of OPSEC into Air Force plans, operations and support activities.

Information Security Program https://static.e-publishing.af.mil/production/1/saf_aa/publication/dodm5200.01v3_dafman16-1404v3/dodm5200.01v3_dafman16-1404v3.pdf

This publication implements Air Force Policy Directive (AFPD) 16-14, Security Enterprise Governance; Department of Defense (DoD) Directive 5210.50, Management of Serious Security Incidents Involving Classified Information, DoD Instruction (DoDI) 5210.02, Access and Dissemination of RD and FRD, DoDI 5210.83, DoD Unclassified Controlled Nuclear Information (UCNI), DoD Manual (DoDM) 5200.01, DoD Information Security Program, Volume 1, Volume 2, Volume 3, and Volume 4; and DoDm 5200.45, Instructions for Developing Security Classification Guides.

Use this instruction with the DOD Regulation 5200.2-R to implement the personnel security program. This instruction requires collecting and maintaining information protected by the Privacy Act of 1974 authorized by Executive Orders 9397, 9838, 10450, 11652, and 12968; and 5 United States Code (U.S.C.) 7513, 7532, 7533; 10 U.S.C. 8013.

This instruction conveys guidance and procedures allowing commanders and Air Force professionals to maintain a flow of timely geospatial information with due regard for national security, accuracy, and privacy. Describe Geospatial Information and Services (GI&S) support for the installation and facilities mission, hereafter referred to as the GeoBase Program or GeoBase. Explain the organization and execution of the GeoBase Program for all levels of command. GI&S is the key platform for cross functional integration, and to that end this AFI provides guidance for those organizations seeking to integrate with the Geo-Base Service. Provide guidance and procedures for all Air Force military and civilian personnel that perform or utilize GeoBase functions, products or systems, including those in the Air National Guard and U.S. Air Force Reserve. Ensure that all records created as a result of processes prescribed in this publication are maintained in accordance with AFI 33-322, Records Management and Information Governance Program and disposed of in accordance with the Air Force Records Disposition Schedule (RDS) located at https://afrims.amc.af.mil/. The use of the name or mark of any specific manufacturer, commercial product, commodity, or service in this publication does not imply endorsement by the Air Force.

Records that are retrieved by name or other personal identifier of a U.S. citizen or alien lawfully admitted for permanent residence are subject to Privacy Act requirements and are referred to as a Privacy Act system of records. The Air Force must publish SORNs in the Federal Register, describing the collection of information for new, changed or deleted systems to inform the public and give them a 30 day opportunity to comment before implementing or changing the system.

This instruction describes the federation of Air Force architectures and its concept for federated architecture development, its associated business rules, governance, and the roles and responsibilities for appropriate Air Force organizations.

This instruction establishes guidance and procedures for Air Force-wide management and use of the electromagnetic spectrum and implements Department of Defense Instruction (DoDI) 4650.01, Policy and Procedures for Management and Use of the Electromagnetic Spectrum; DoDI 8320.05, Electromagnetic Spectrum Data Sharing; National Telecommunications and Information Administration (NTIA) Manual of Regulations and Procedures for Federal Radio Frequency Management; AFI 17-213, Warfighting Integration Satellite Communications Resource Management; and the procedures established by the Joint Staff J65A United States Military Communications-Electronics Board (USMCEB).

This standard specifies requirements for types of land mobile radios, frequency ranges and encryption standards. It provides requirements processing, validation, and handling procedures for classified and unclassified Personal Wireless Communication Systems (PWCS), and training. It provides procedures for the management, operation, and procurement of commercial wireless service for all PWCS.

This Air Force Instruction (AFI) applies to Total Force – Active Duty, Air Force Reserve, Air National Guard (ANG), and Department of Air Force Civilian. Ensure that all records created as a result of processes prescribed in this publication are maintained in accordance with AFI 33-322 Records Management and Information Governance Program, and disposed of in accordance with the Air Force Records Disposition Schedule (RDS) located at https://www.my.af.mil/afrims/afrims/afrims/rims.cfm. Refer recommended changes and questions about this publication to the Office of Primary Responsibility (OPR) using the AF IMT 847, Recommendation for Change of Publication; route AF IMT 847s from the field through Major Commands (MAJCOMS) publications/forms managers.

This instruction updates the procedures for identifying export-controlled technical data and releasing export-controlled technical data to certified recipients and clarifies the use of the Militarily Critical Technologies List. It establishes procedures for the disposal of technical documents.

It describes the planning, conduct, and reporting of cost effective test and evaluation (T&E) programs as an efficient continuum of integrated testing known as seamless verification. The overarching functions of T&E are to mature sys-tem designs, manage risks, identify and help resolve deficiencies as early as possible, and ensure systems are operationally mission capable (i.e., effective and suitable).