PWS_Uniform Rental Laundry Service.pdf

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Uniform Rental and Laundry Services Arlington National Cemetery

Part 1 General Information

1. GENERAL: This is a non-personal service contract requirement to provide weekly delivery of rental uniforms and laundry services for Arlington National Cemetery (ANC) in Arlington, Virginia. The Government will not exercise any supervision or control over the contract service providers performing the services herein. The Contract providers shall be accountable solely to the Contractors who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform laundry and weekly delivery and pickup of uniforms at ANC as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: ANC is our nation's most sacred shrine and the final resting place for our most revered military and civilian leaders. The Cemetery receives millions of visitors each year. ANC conducts over six thousand or more funerals yearly – in addition to over 2,000 other ceremonies, such as commemorations, wreath ceremonies, and head-of-state visits. Due to the sensitivity and the high visibility of the mission, ANC maintains the highest level of standards at all times. Rental uniforms and laundry services for field operations employees are required to maintain this image. The Objective of this requirement is to furnish uniform support based on ANC requirements to ensure sufficient supply of uniforms are available and ready to wear at all times for each employee; provide laundry service that includes laundering, pressing, sewing, repair, replacement and pick-up and delivery of uniforms.

1.3 Objectives: The Objective of this requirement is to furnish uniform support based on ANC requirements to ensure sufficient supply of uniforms are available and ready to wear at all times for each employee; provide laundry service that includes laundering, pressing, sewing, repair, replacement and pick-up and delivery of uniforms.

1.4 Scope: The Contractor shall provide rental uniforms and laundry services of uniforms to include laundering, pressing, sewing, repairing, replacement, pick-up and delivery for up to a maximum of eighty-nine (89) personnel to include male and female with an estimated 14% annual turnover rate.

Required uniform breakdown as follows:

7 – Supervisor Sets 12 – Team Chief Sets 65 – Field Operation Sets 3 – Electrician/Welder/ Plumber Sets 2- Quality Assurance Sets

1.5 Period of Performance: The period of performance shall be for one (1) Base period and four

(4) 12-month option years. The Period of Performance reads as follows:

Base Option Year I Option Year II Option Year III Option Year IV

1.6 General Information

1.6.1 Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractors’ shall provide a QCP that contain a systematic approach to monitor operations to ensure acceptable services/products to the Government. The QCP, as a minimum, shall ensure systematic inspection of all deliveries and pick-up of uniforms and maintain a full supply of all required uniform items. The Contractor shall develop and implement procedures to identify and prevent defective services from reoccurring and address continuous process improvement. The QCP shall have procedures for scheduling, conducting and documentation of inspection. The QCP shall have discrepancy identification and correction, corrective action procedures to include procedures for addressing Government discovered non-conformances; The QCP shall also have procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies;

procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall, upon request provide to the Government their Quality Control Documentation. The Contractor shall submit a comprehensive Quality Control Plan with their proposal to the Contracting Officer and within (10) calendar days when changes are made thereafter to the Contracting Officer Representative. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government will do to assure that the Contractor has performed in accordance with the requirements of the contract.

1.6.3 Recognized Holidays: The Contractor shall adjust uniform pick-up and delivery days to account for the following Federal Government Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Inaugural Day (as applicable)

1.6.4 Hours of Operation: The Contractor shall provide pick-up and delivery services every Wednesday between the hours of 8:30 AM and 3:00 PM, or as coordinated with the COR.to coordinate for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The Contractor shall perform work at the Contractor’s facility and provide pick-up and delivery service at ANC in Arlington, Virginia.

1.6.6 Type of Contract: The Government will award a firm fixed price contract.

1.6.7 Security Requirements: Contractor personnel or any representative of the Contractor entering Arlington National Cemetery shall abide by all security rules and regulations provided by the security POC after Contract award. Contractor shall coordinate with the ANC security office POC to ensure all Contractor employees have received the appropriate security background check within ten (10) business days after award.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor shall receive additional security guidance upon award of contract.

1.6.7.1.1 e-Verify Compliance: The Contractor shall process employees through the Department of Homeland Security e-Verify system within ten (10) business days after contract award, and should consult with that agency for any questions. The Contractor shall provide notice in writing to the COR and ANC Security Office POC certifying that all employees have been verified through e-Verify within ten (10) days after contract award. The Contractor shall furnish e-Verify reports for specific employees as requested by the Government.

1.6.7.1.2 Key Control N/A.

1.6.7.2 Lock Combinations: The Contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: N/A

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government:

Manager and alternate manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shallbe designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730 and 1630, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this service while on ANC property. The Contractor (to include subcontractor employees) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a visible place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

1.6.12.1 The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. The Contractor shall provide a listing of issued ID cards to the Contracting Officer ten (10) days after contract award, and updated as needed to reflect Contractor and Subcontractor personnel changes.

1.6.12.2 The Contractor to include subcontractor employees authorized to deliver/pick-up garment from ANC shall be identified to the Contracting Officer ten (10) days after contract award, and update the COR as needed to reflect Contractor and Subcontractor personnel changes. The Government will furnish ID Badges for authorized personnel to have access to ANC ground. Contractor personnel shall ensure ID Badges are visible on the front of exterior clothing and above the waist except when safety of health reasons prohibit. Contractor authorized personnel shall display Government ID Badges at all time when in

ANC.

1.6.12.3 The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under this contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.13 Contractor Travel N/A

1.6.14 Other Direct Costs N/A

1.6.15 Data Rights: N/A

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. Initial delivery date will be provided at Post Award conference.

1.7. Access and General Protection/Security Policy and Procedures

1.7.1 The Contractor and all associated sub‐contractor employees shall provide all the information required for the background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204‐9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7.2 Cemetery Access: The Contractor shall coordinate with the COR for all Cemetery Access and Deliveries. The Contractor shall submit the names of all personnel working under this contract to the COR within ten (10) calendar days of contract award. Changes of Contractor personnel list shall be submitted to the COR within ten (10) calendar days.

1.8 Security Training Requirements: Contractor shall ensure all personnel receive security-related training in accordance with applicable DOD, Army, and ANC policies or regulations. Policies and regulations will be provided upon Contractor request. Training shall include, but may not be limited to, Antiterrorism Level I Training (AT I):

Antiterrorism (AT) Level I training will be conducted prior to contract performance, and annually thereafter. The Contractor may use their own training materials, providing the ANC security office review the materials, and approve prior to the Contractor conducting the training. The Government will not be responsible for the cost of developing AT training materials. Contractor-developed training shall include information on identifying and reporting suspicious activity based on the Army's iWatch program. The Contractor may receive training materials and presentations from the ANC security office; however, it is the Contractor's responsibility to ensure all personnel receive the training. All Contractors providing services to ANC and USSAHNC are required to complete security training requirements.

1.8.1 iWATCH Training

This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within sixty (60) calendar days of contract award and within thirty (30) calendar days of new employees commencing performance with the results reported to the COR NLT 90 calendar days after contract award.

1.8.2 Antiterrorism Level I Training (AT I): All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after contract start date. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR, within ten (10) calendar days after completion of training by all employees and subcontractor personnel. AT Level I Awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html

1.9. Environmental Protection: The Contractor and Contractor representative shall manage all waste generated by any work performed under this contract in accordance with all applicable Federal (Clean Air Act; Toxic Substances Control Act; Solid Waste Disposal Act; Resource Conservation Recovery Act; Clean Water Act; Safe Drinking Water Act) and State laws and regulations; Executive Orders, or other types of rulings having the effect of the law. In case of a conflict among these laws and regulations, the most stringent law or regulation shall apply.

1.9.1. Solid Waste Management and Recycling: The Contractor shall recycle materials; such as, cardboard, paper, aluminum/metal cans, plastic, and glass jars/bottles, scrap metal, concrete, asphalt, and manage solid waste generated during the project in accordance with Federal and State laws and regulations. The Contractor must provide the Government with records of the type, weight, and disposal/recycling location for all recyclable materials and solid waste sent offsite for recycling and/or disposal.

http://jko.jten.mil/courses/atl1/launch.html

1.9.1.2 Hazardous Waste: The Contractor shall manage hazardous waste in accordance with Federal and State laws and regulations. The contractor may not sign waste profiles or manifests on behalf of ANC. Contractor must follow ANC’s Manifest SOP.

1.9.1.3 Hazardous Material Management: The Contractor shall furnish and store all hazardous materials in a storage container or other secondary containment system. Maintenance of on-site equipment is not authorized.

1.9.2. Air Quality: The Contractor shall take all necessary reasonable control measures to reduce air pollution by any material or equipment used to carry out the requirements of this contract. This includes, but is not limited to, wetting down dry materials as necessary to prevent blowing dust, and keeping waste and materials in covered containers.

As efforts to improve air quality continue around the Commonwealth, the focus in Northern Virginia is to reduce emissions from motor vehicles. Vehicles are the single greatest source of pollutants in this region of the state.

Vehicle emissions inspections are required for certain vehicles registered or operated in Northern Virginia. Provide copies of emissions certifications for commercial vehicles used at ANC.

Virginia prohibits public service and commercial vehicles from idling for more than 3 minutes while parked in commercial or residential urban areas. Exceptions include when the vehicle's propulsion engine is providing auxiliary power for purposes other than heating and air conditioning.

VA puts a 10-minute cap on idling for:

Tour buses that are powering their air conditioning systems in hot weather.

Diesel-powered vehicles that revert to idling to reduce issues with restarting.

For further details, refer to Virginia Administrative Code (Title 9, Agency 5, Chapter 40, Section 5670 C)

1.9.2.1 Vehicle Pollutants: As efforts to improve air quality continue around the Commonwealth, the focus in Northern Virginia is to reduce emissions from motor vehicles. Vehicles are the single greatest source of pollutants in this region of the state. Vehicle emissions inspections are required for certain vehicles registered or operated in Northern Virginia. Provide copies of emissions certifications for commercial vehicles used at ANC.

1.9.2.2 Commercial Vehicles: Virginia prohibits public service and commercial vehicles from idling for more than 3 minutes while parked in commercial or residential urban areas. Exceptions include when the vehicle's propulsion engine is providing auxiliary power for purposes other than heating and air conditioning.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2 Facilities: N/A

3.3 Utilities N/A

3.4 Equipment: N/A

3.5 Materials: The Government will provide a sample or design for the required emblems or embroidery needed on the uniform shirts, jackets and coveralls. The Government will provide Arlington National Cemetery Insignia Patches. The Government will also furnish ANC Identification (ID badges to contractor authorized delivery driver

IAW PW 1.6.12.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials The Contractor shall furnish transported laundered and pressed uniforms IAW PWS.

4.3. Equipment The Contractor shall provide vehicles for the performance of services on this contract. The Contractor shall provide, operate and maintain vehicles that are low-emission and low-decibel while driving on ANC. Contractor employees shall abide by all speed limitations while operating a vehicle on ANC. ANC speed limit is 25 mph on cemetery roads and 10 mph when passing pedestrians. The Contractor shall be responsible for maintenance, repair, and provision of petroleum, oil and lubricants of Contractor furnished vehicles.

4.4. CEMETERY ACCESS. The Contractor shall be responsible for ensuring that all contractor personnel authorized to perform work under this contract obtain cemetery access. Within five (5) workdays after contract award, the Contractor shall submit to the Contracting Officer and COR the names and completed JBM-HH Form 190-16a (Request for a Joint Base Myer-Henderson Hall Installation Access Control Pass-Contractor) of ALL personnel working under this contract. Changes of the contractor personnel list shall be submitted within 24 hours of the change-taking place. All Contractor employees shall have on them, at all times, positive/valid, photographic identification, and the Joint Base Myer – Henderson Hall issues badge/paperwork certifying they completed the vetting process.

4.5. LIMITED BACKGROUND CHECK. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for weekly delivery of rental uniforms and laundry services for Arlington National Cemetery. The Contractor shall perform services of laundering, pressing, repairing, and sewing. Contractor shall pick-up soiled uniforms, deliver clean and pressed uniforms, and deliver replacement uniforms as required on the specified day. Contractor shall perform a service of measurements on site for all new employees to ensure proper fitting of uniforms. See Technical Exhibit 3 for specification of each item of required clothing.

5.1.2 The Contractor shall provide rental and laundry of uniforms. Contractor shall also furnish female tailored uniforms for female employees. Employees shall have the proper amount of uniforms in order to have daily sets while uniforms are laundered. The Contractor shall embroider the Arlington National Cemetery Patch (see Technical Exhibit 4) and affix it on the left side of the uniform above the left breast. Contractor shall embroider the employee’s name on a patch and affix it to the right side of uniform above the right breast (Employee names will be approved and provided by the COR). The Contractor will ensure the Patch will be affixed to the Rain Jacket by an adhesive.

Patches will be approved by the COR prior to affixing. All uniforms must comply with the Berry Amendment/Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.225-7012 meaning that the end-products including all components thereof have been grown, reprocessed, reused, or produced in the United States or one of its territories, unless otherwise supported by an approved waiver.

5.2. ANC Employee Uniform Categories and Required Sets

5.2.1 Seven (7) Supervisor Sets – Each Uniform Set shall include a combination of:

11 Gray Short Sleeve Work Shirts or Gray Long sleeve Work Shirts 11 Navy Blue Cargo Pants 2 Navy Blue Hooded Zip Front Sweat Shirt 3 Navy Blue Fall Jackets 3 Navy Blue Winter Hooded Jackets 2 Navy Blue Summer Overalls 2 Navy Blue Winter Hooded Overalls 2 Yellow Rain Jacket 2 Yellow Rain Bibs

5.2.2 Twelve (12) Team Chief Sets – Each Uniform Set shall include a combination of:

11 Royal Blue Short Sleeve Work Shirts or Royal Blue Long Sleeve Work Shirts 11 Navy Blue Cargo Pants 2 Navy Blue Hooded Zip Front Sweat Shirt 3 Navy Blue Fall Jackets 3 Navy Blue Winter Hooded Jackets 2 Navy Blue Summer Overalls 2 Navy Blue Winter Hooded Overalls 2 Yellow Rain Jackets

5.2.3 Sixty Five (65) Field Operation Sets – Each Uniform Set shall include a combination of:

11 Light Blue Short Sleeve Work Shirts or Light Blue Long Sleeve Work Shirts 11 Navy Blue Cargo Pants 2 Navy Blue Hooded Zip Front Sweat Shirt 3 Navy Blue Fall Jackets 3 Navy Blue Winter Hooded Jackets

2 Navy Blue Summer Overalls 2 Navy Blue Winter Hooded Overalls

5.2.4 Three (3) Electrician/Welder Sets – Each uniform set shall include:

11 Cotton Light Blue, Long Sleeve Work Shirts 11 Cotton Navy Blue cargo Pants 2 Cotton Navy Blue Hooded Zip Front Sweat Shirt 3 Navy Blue Fire Resistant Fall Jackets 3 Navy Blue Fire Resistant Winter Hooded Jackets 2 Navy Blue Fire Resistant Summer Overalls 2 Navy Blue Fire Resistant Winter Hooded Overalls

5.2.5 Two (2) Quality Assurance Specialist Sets- Each uniform set shall include:

3 Navy Blue Fall Jackets 3 Navy Blue Winter Hooded Jackets 2 Navy Blue Hooded Zip Front Sweat Shirt 2 Yellow Rain Jacket

5.2.6.

5.2.7 Initial Fitting: The Contractor shall take necessary measurements of all ANC employees at the time of initial fitting for all specified uniform items (see Technical Exhibit 3), not later than five (5) calendar days after contract award. Contractor shall make available any combination of both long and short sleeve polo shirts for employees to select.. This will take place during the Mobilization period so a transition of uniforms are turned in and issued.

5.2.8 Initial Issue: The Contractor shall provide the specified set of uniforms for each employee uniform category to accommodate a five-day workweek for weekly turn-in and laundering. This will take place no less then 30 days before current contract expires and during the Mobilization period so a transition of uniforms are turned in and issued.

5.2.9 Employee Turnover rate: The number of male or female employees covered by this contract is subject to increase or decrease at any time. Contractor shall expect an annual personnel turnover rate of 14%.

5.2.10 Contractor shall provide a site visit to take required measurement of newly hired ANC employees within five

(5) calendar days of notice by the COR. The Contractor shall provide new employees with new uniforms within 14 calendar days of initial measurement. The Contractor shall Resizes/ size exchange with new uniforms within 14 calendar days of initial measurement.

5.2.11 Laundry Cleaning: The Contractor shall process all laundry cleaning as specified herein. Laundry shall be delivered in clean/sanitary conditions which is defined as free of all visible dirt, debris, dampness, offensive odors, mildew, and cleansing chemical residue and is uniform in appearance; and items are properly finished and packaged . The following performance standards will be used by the Government to evaluate and ensure Contractor’s quality in finished laundered items.

5.2.11.1 The Contractor shall follow garment manufacturer’s cleaning, drying and other care instructions.

5.2.11.2 All soil, spots and stains shall be removed. Items in which stains can not be removed will make these items unserviceable and require that they be replaced by the next delivery cycle.

5.2.11.3 The Contractor shall repair damaged garments to maintain a “like new” appearance. Repairs shall not be readily noticeable.

5.2.11.4 All items shall be clean, thoroughly dry, and free of lint, scorch marks or other damage.

5.2.11.5 All white fabrics shall be white and free of yellow or grey tints or other unsightly appearance. All colors shall be bright and clear.

5.2.11.6 All items shall smell fresh and clean and shall be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria and other unclean elements.

5.2.11.7

5.2.11.8 All items shall be free of residue or foreign matter left on the fabric.

5.2.11.9 Articles such as shirts, pants/trousers, and other uniform articles shall be machine finished so that all surfaces are smooth and free of wrinkles.

5.2.11.9. Machine pressing: The pressing of specified articles from the Supervisor and Team Chief Uniform Sets shall be in accordance with garment manufacturer’s pressing and other care instructions. Specified articles include shirts and pants/ trousers from stated uniforms sets and shall be delivered in a crisp, wrinkle-free finish and appearance.

5.2.11.10 Packaging: The Contractor shall wrap or cover finished garments necessary to adequately protect articles from the time finished in plant until delivered to the Government, in order to preserve and ensure sanitary conditions of all items during all phases of handling and transit. Finished work shall be hung neatly on hangers as prescribed for each particular item according to current industry best practices. The Contractor shall tie or bundle garments together by employee to ensure ease of delivery and accountability.

5.3.1. Uniform Life Cycle: The Contractor shall replace garments no longer usable due to Uniform Life Span, Normal Wear and Tear, any reason causing excessive fading of colored garments, excessive yellowing and darkening of white garments, and excessive shrinkage during laundering, as identified by the COR. The Contractor shall provide replacement(s) of uniform items before the garments become excessively worn. Replacement uniforms shall be new and shall be issued by the next delivery cycle. Wear and tear is defined as depreciation which is assumed to occur even when an item is used competently and with care and proper maintenance

5.3.2. Repair and Replacement of Uniform Items: The Contractor shall not charge the Government for Fair Wear and Tear of uniforms. Wear and tear is defined as depreciation which is assumed to occur even when an item is used competently and with care and proper maintenance

5.3.3. The Contractor shall repair damaged garments to maintain a “like new” appearance. Repairs shall not be readily noticeable in accordance with current industry best practices.

5.3.4. Any items lost by the Contractor shall be replaced by the next delivery cycle.

5.3.5 Recordkeeping and Reporting: The Contractor’s delivery personnel shall provide the COR or his representative with accurate records of the performance of all assigned work documented on a weekly inventory action sheet with a Shortage List to indicate missing uniforms, due-in uniforms, and uniforms lost by the Contractor.

5.3. Receiving, Marking and Classifying: Contractor shall establish and implement procedures for receiving, marking and classifying uniforms to be serviced in accordance with industry best practices. The Contractor’s procedures shall ensure proper processing and return of all garments to ANC within the timeframe specified in the contract.

5.4.2. The Contractor shall prepare the proposed marking plan accurately reflecting the required marking methods for all articles processed under this contract.

5.4.3. The marking plan shall be submitted to the Contracting Officer Representative no later than fifteen

(15) calendar days prior to the start of the contract. The Government will make final review and acceptance of the plan. Any subsequent changes deemed necessary by the Contractor, shall be submitted to the Contracting Officer for review and approval prior to the changes taking place to ensure the plan https://en.wikipedia.org/wiki/Depreciation https://en.wikipedia.org/wiki/Preventive_maintenance https://en.wikipedia.org/wiki/Depreciation https://en.wikipedia.org/wiki/Preventive_maintenance remains functional for Government reporting purposes.

5.4.4 “Laundry Ticket” or weekly inventory action sheet with Shortage List, shall be the primary means of documenting transactions between the Government and the Contractor. Each Laundry Ticket shall be used to record and account for all items turned in for laundry service and applicable shortages. The Laundry Ticket is used for verification purposes of work performed by the Contractor and a source of information for reports required by the Government in order to process payments.

5.4.5 The weekly receipt form (Laundry Ticket) shall provide the following minimum specifications/information:

a. Original and two copies

b. Date

c. Requested Laundry Services

d. Employee Name

e. List item quantities turned-in for laundry service - reflects additions, deletions and transfers effective the following week.

f. Signature Blocks

a. Turn-in - Two signature blocks – Government representative and Contractor

b. Pick-up - Two signature blocks – Government representative and Contractor

g. Remarks Block

5.4.7. The Contractor shall coordinate with the COR to ensure the Contractor proposed “Laundry Ticket” design incorporates all of the information required by the Government.

The Laundry Ticket design shall be submitted to the COR for approval not later than fifteen (15) calendar days prior to the start of the contract.

5.4.8 Contractor shall provide a weekly shortage list associated with the “Laundry Ticket” to COR.

Contractor shall state an estimated timeframe for turn-in or replacement of items. In addition, Contractor shall meet the following minimum specifications/information in order to provide adequate detailed information for record keeping purposes:

a. Individual Item(s) Owner (Employee name/ Employee number)

b. Missing Item(s) Description (i.e. shirt, pants, jacket, etc.)

c. Missing Item(s) Status (lost/damaged/missing/rejected/due-in)

d. Quantity

e. Shortage discrepancy- Two (2) initial blocks – Government Representative and Contractor

5.5 The Contractor shall coordinate with the COR to ensure the Contractor proposed “Laundry Ticket” design incorporates all of the information required by the Government. The Laundry Ticket design shall be submitted to the COR for approval not later than fifteen (15) calendar days prior to the start of the contract.

5.5.1 Contractor shall provide a weekly shortage list associated with the “Laundry Ticket” to COR. Contractor shall state an estimated timeframe for turn-in or replacement of items. In addition, Contractor shall meet the following minimum specifications/information in order to provide adequate detailed information for record keeping purposes:

a. Individual Item(s) Owner (Employee name/ Employee number)

b. Missing Item(s) Description (i.e. shirt, pants, jacket, etc.)

c. Missing Item(s) Status (lost/damaged/missing/rejected/due-in)

d. Quantity

e. Shortage discrepancy- Two initial blocks – Government representative and Contractor

5.6. Pick-up and Delivery Schedule: The Contractor shall pick-up soiled uniforms every Wednesday between the hours of 8:30 AM and 3:00 PM, or as coordinated with the COR. The Contractor shall ensure pick-up coincides with delivery. The Contractor shall pick up the uniforms from ANC, Warehouse Building 123D, and Arlington, Virginia 22211-5003. Any deviation to this day, due to holiday, weather, etc. shall be coordinated and agreed upon with the Contracting Officer's Representative (COR) with a 48 hours advanced notice.

5.6.1 The Contractor shall hang all delivered uniform articles on racks provided by ANC in order to facilitate uniform item counts and inspections. The Contractor shall ensure all uniforms are grouped by employee name/ number when hung on the racks. Garments shall be hung in protective garments bags.

5.6.1.2. The Contractor shall ensure at delivery that all uniform articles are jointly counted and inspected for conformance to the laundry cleaning standards prescribed by this PWS, by both Contractor personnel and a Government representative. The Contractor shall provide a “Laundry Ticket” (IAW Paragraph 5.4.5) to the COR upon completion of joint inspection and delivery. Any change in quantity or other alteration to the Laundry Ticket shall be noted, and initialed by both parties, on the original receipt and all copies.

5.6.1.3. The Contractor shall jointly count and verify the quantity and type of uniform items received by the Government Representative at delivery. All discrepancies shall be noted on the “Laundry Ticket”.

5.6.1.4. All uniforms shall be separated by name of employee, and placed in protective garment cover. Upon delivery, uniforms shall be hung on racks provided by ANC. All discrepancies shall be noted on the “Laundry Ticket”.

5.6.1.5. Rejection of Uniforms: The Government will reject any uniform article that is not in conformance with the standards specified in this PWS at the time of delivery. Any uniform article rejected will be annotated on the Shortage List and initialed by both the Government Representative and the Contractor.

5.7. Liability and Responsibility for Damaged Property:

5.7.1 Accident Reporting: The Contractor shall maintain an accurate record of accidents resulting in injury or death and accidents resulting in damage to Government property, supplies, and equipment. The Contractor shall report accidents IAW the requirements indicated in AR 385-40 Accident Reporting and Records. The Contractor shall notify the COR within one (1) to twenty-four (24) hours depending on the severity of the incident.

5.7.2 Damage to Government Property: The Contractor shall be held liable for damage or destruction of Government property (e.g. buildings, vehicles, sidewalks, headstones, etc.) caused by the Contractor, Contractor personnel or representatives of the Contractor in the performance of services in this contract.

5.7.3 Damage to Privately Owned Property: The Contractor shall be held liable for damage or destruction of privately owned property (e.g. privately owned vehicles), as defined in this PWS, caused by the Contractor, Contractor personnel or representatives of the Contractor in the performance of services in this contract. The Contractor shall take corrective action within one (1) week to repair damages or replace destroyed property.

5.7.4 Damage Reports: The Contractor shall submit a damage report to the Contracting Officer and designated representative with in twenty-four (24) hours of damage or destruction to Government property or privately owned property caused by the Contractor, Contractor personnel, or representatives of the Contractor. The damage report shall detail the facts and the extent of damages or destruction and the corrective action taken by the Contractor to repair damages or replace destroyed property.

5.7.5 Safety: The Contractor shall safeguard and maintain all Government property as well as provide for the safety and well-being of personnel employed in the administration of this contract. The Contractor shall be responsible and liable for, following all applicable Federal, Department of Army and State of Virginia mandates and guidelines; and ensuring safe work and otherwise safe actions, behavior, and conduct of employees while at ANC. The Contractor shall comply with the provision of AR 385-10, Army Safety Program. The Contractor shall have a designated safety representative who shall meet quarterly with the COR and the Safety Manager of ANC. The Contractor shall hold the Government harmless for any action on its part or that of its employees, sub-contractors or Contractor’s representatives, which results in illness, injury, or death to anyone on the Cemetery grounds.

5.7.6 The Contractor shall have a company safety plan applicable to the work at ANC. The Contractor shall submit the Safety Plan with the proposal. Revisions shall be submitted to the COR for approval five

(5) calendar days prior to effective date of change. The Contractor shall have a designated safety representative who shall meet as necessary with the COR and the ANC Safety Office.

5.7.7 All safety violations identified by the ANC Safety Office shall be reported to the COR. In cases of life safety, the ANC Safety Office may act independently to mitigate the safety hazard and report to the COR when practical. In all cases of life safety issues, the Contractor shall report actions taken by the Contractor to the COR within one (1) hour; in all other cases, the Contractor shall report the safety issue to the COR within eight (8) hours of the incident.

5.7.8 Occupational Safety and Health: The Contractor shall comply with the Occupational Safety and Health Act (OSHA). The Contractor shall be responsible for ensuring adherence to all applicable State of Virginia and Federal rules and regulations

5.8. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://sam.gov/SAM/. The required information includes:

(1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub- Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year.