PWS System M32 Materials Management Software System.pdf

PERFORMANCE WORK STATEMENT

MATERIALS MANAGEMENT SOFTWARE

FOR THE

LOWER BRULE HEALTH CENTER, LOWER BRULE, SD

Introduction

The mission of the Indian Health Service is “To raise the physical, mental, social, and spiritual health of American Indians and Alaskan Natives to the highest level.” The mission of the Lower Brule Health Center is to provide the best possible healthcare services to the Native American population of the Lower Brule Sioux Tribe Reservation. To meet this mission of the Lower Brule Health Center, the need for a contract for a materials management software system service has been identified.

Objective

The Lower Brule Health Center has a need for a contracted Materials Management Software System service. This service will allow the SU staff to monitor all Service Unit supplies and inventory and outdates as well as E-ordering needed for day-to-day operations in the outpatient clinic and services the Lower Brule Health Center provides.

Scope of Work

The vendor will provide:

• Monthly license and support for the System M32 – Materials Management Software System

• Monthly license and support for the EORDER – Electronic Requisitioning System

• Just-in-time phone-based technical support on a 24/7 basis

• Provide responsive technical support consultants who understand the on-going technical support and customer services needs of the staff involved with the day-to-day functions of the M-System and E-Order

• If there are any technical problems that may arise that cannot be answered or worked out that same day, the Contractor shall use their expertise to have this problem worked out within a 24-hour period.

• When calls are placed to the Contractor regarding technical problems/questions, the Contractor will return calls to the SU staff within 2 hours.

Background

This facility has used a Materials Management Software System since 2003 for supply inventory and ordering to accurately account for Government property and supplies and be fiscally responsible with Government funds. Electronic materials management software systems allow the Service Unit to operate efficiently and effectively and support day-to-day clinic operations.

Period of performance

The period to be awarded is date of award through one (1) year. The requested Period of Performance is from 09/01/2026 to 08/31/2027.

Place of Performance

The place of performance will be the Lower Brule Health Center located in Lower Brule, SD.

Purpose

The primary purpose of this contract is for the provision of technical support services to be provided at the Lower Brule Health Center facility by programmers of M-Systems, INC.

Contractor Responsibilities

Technical support services shall be provided for the Lower Brule Health Center. The services will include:

• Just-in-time phone-based technical support on a 24/7 basis

• Provide responsive technical support consultants who understand the on-going technical support and customer services needs of the staff involved with the day-to-day functions of the M-System and E-Order

• If there are any technical problems that may arise that cannot be answered or worked out that same day, the Contractor shall use their expertise to have this problem worked out within a 24-hour period.

• When calls are placed to the Contractor regarding technical problems/questions, the Contractor will return calls to the SU staff within 2 hours.

Government Provided Equipment

None

Contractor-Provided Equipment, Facilities, and Services

Contractor will be responsible to provide their own equipment, vehicle, tools, personnel, and transportations to complete the performance of this contract.

Technical Requirements

The Contractor shall provide adequate staff that possesses proper certification, if applicable, for Materials Management Software and E-ordering services.

Contracting Officer

1. Authority

1.1. No person other than the Contracting Officer has authority to bind the Government with respect to this contract.

1.2. No action or omission of any government employee or representative other than the Contracting Officer shall increase or decrease the scope of this contract or shall otherwise modify the terms and conditions of this contract.

1.3. In no event shall any of the following be effective or binding on the Government or imputed to the Contracting Officer with respect to this contract:

1.3.1. An understanding or agreement between the Contractor and anyone other than the Contracting Officer;

1.3.2. A purported modification or change order issued by anyone other than the Contracting Officer;

1.3.3. A promise by anyone other than the Contracting Officer to provide additional funding or make payments; or

1.3.4. An order, direction, consent, or permission from anyone other than the Contracting Officer to:

1.3.4.1. Incur costs in excess of a specified estimated cost, allotment of funds, or other ceiling; or

1.3.4.2. Expend hours in excess of a specified level of effort.