PWS Success Lake Weed and Pest Control Services.pdf

PERFORMANCE WORK STAEMENT

Success Lake Weed and Pest Control Services 01 February 2025

A. General Information:

1. Location: The work required under this contract provides for Weed and Pest Control Services at Success Lake. Success Lake is in Tulare County, California approximately six miles east of Porterville, CA. The contractor shall provide all labor, materials, supplies, permits, licenses, equipment, and supervision necessary to accomplish all work required for this contract. Prospective bidders are strongly urged to visit the work area prior to bidding on this contract.

2. Closure: In the event that any property of the Project is permanently or temporarily closed, the segments of this contract pertaining to that area shall not be required and therefore not utilized. The number of facilities may vary. Contractors shall not perform work in those closed areas or facilities that are not in use and shall not be compensated for work not accomplished.

3. Authorities/Technical Direction: The Contractor shall take no direction from any Government employee or any other person other than the Contracting Officer (KO) that changes the terms and conditions of this contract action, the scope, or any change that impacts the cost, price or schedule. Changes authorized by the Contracting Officer will be in the form of a written, official, signed modification to the contract action received by the Contractor before the Contractor will act upon those changes. The Contractor will comply with the Changes clause of this contract when the contractor believes direction has been given from persons other than the Government Contracting Officer that equate to a change by notifying the Contractor Officer as directed by the clause. Any direction given by any Government employee or any other person outside their authority must be reported to the Contracting Officer. Contracting Officer Representatives (CORs) are limited to the authorities stated in the COR appointment letters.

4. Reserved

5. Period of Performance: The base period of this contract shall be one year, with the anticipated start date in June. The Government may elect to exercise four (4) option years.

6. Meetings: Pre-Work Meeting: The contractor shall contact the Operations Project Manager to schedule a Pre-Work meeting to discuss all elements of this contract. The Operations Project Manager shall determine the date, time and location of this meeting.

The Contractor shall submit to the Operations Project Manager all items listed below:

a. Certificates of Insurance (General Liability and Worker’s Compensation)

b. Safety Hazard Analysis - See Appendix A for suggested format.

c. Quality Control Plan

d. Accident Prevention Plan (APP)

c. Name and local telephone numbers of supervisor if other than the contractor.

f. Herbicide Applicators. A list of names of state qualified herbicide applicators.

Herbicide License shall be submitted.

d. Exposure Report – Form 94 (Man-hours worked). Submit along with invoice.

See Appendix B

e. Monthly Invoice.

f. Material Safety Data Sheets (MSDS) for compounds to be used for the contract.

g. Pesticide Use Report before end of contract period. (31 January)

7. Invoicing and Payments: Services shall be based on an itemized bill/invoice and certification that the services have been performed. The invoice and certification for each month shall be submitted to the Operations Project Manager. All payments shall be paid monthly for the amount of work accomplished. The Contracting Officer’s Representative shall verify invoices before payment shall be authorized.

a. Invoices: Invoices for payment shall be submitted upon completion of tasks as outlined in the Payment Schedule of this contract. Invoices shall be submitted to:

Original invoice only WITHOUT additional information:

USAED, Finance Center

ATTN: CEFC-AO-P

5720 Integrity Dr.

Millington, TN 38054-5005

One copy of invoice WITH all required information including any necessary supporting documentation:

U.S. Army Corps of Engineers ATTN: Contracting Office Service & Supply Branch Contract Number 1325 J Street Sacramento, CA 95814-2922

U.S. Army Corps of Engineers Success Lake ATTN: Operations Project Manager PO Box 1072 Porterville, CA 93258-1072

b. Payments: The Government shall pay the Contractor upon submission of proper monthly invoices for services delivered and accepted for the portion of the work actually performed under the contract.

c. Final Payment: Final payment shall be authorized when Government issued keys have been returned and all report requirements have been met at the unit price for the services actually performed in accordance with the pricing schedule.

Part B. Scope of Work:

1.General Information: Work can be performed (7) days a week, Sunday through Saturday from Sunrise to Sunset. Work to be completed inside buildings shall be done between set office hours, while also cautious of federal holidays. No services shall be done within any 24-hour time frame of forecasted rain. Areas to be sprayed will be posted to warn the public that spraying activity is being performed. Applications shall have a blue dye added to the compound to allow treated areas to be visible.

The contractor shall provide all labor, equipment, materials, supplies, transportation, and supervision necessary to perform all weed and pest control services at Success Lake. The contractor shall, without charge, correct work found by the Contracting Officer Representative not to conform to contract requirements, or quality requirements. Quality shall be evaluated by inspection of completed work after an appropriate period.

Inspections will be conducted by assigned Quality Assurance inspector of the Corps of Engineers. Quality shall be determined by the effective rate of kill and for the purpose of this contract shall be a minimum of 90%.

2.Recommended Chemicals

A. Herbicides

a. Oust, 4 oz. acre, 10 oz. per acre for roadway injection.

b. 2 Telar, 3/4 oz. per acre.

c. Roundup, (1% to 2% solution).

d. Surflan, 75W, 4 pounds per acre.

e. Rodeo, 1/2%.

f. Karmex, 1 pound per acre on campground interior, 4 pounds per acre on roadsides.

g. Goal, 1 quart per acre

h. Monsanto, AQUAMASTER Glyphosate (0.75% solution)

i. Pendulum WDG 6.6 lbs./acre mixed with 100 gallons of H2O

j. Pathfinder II

B. Pesticides

a. Cyfluthrin, .33 ounces per gallon of water.

b. Demand, .8 fl. Oz. Per gallon of water.

c. Demon Max Cypomethrin, ½ fluid ounces per 1 gallon of water.

d. Diazinon 4E

e. Dursban

f. Malathion (NTE 55% active ingredients).

g. Pyrid, 10%

h. Lindan-W 1 qt. per gal

i. Ficam-W, .25%

j. Demon WP, 2%

k. Chlorophacinone or Diphacinone, .01% pellet bait, contained in approved bait boxes.

NOTE: Chemicals used under this contract shall not be mixed on Government property, nor shall water from Government sources be used to wash tanks or equipment. This shall include adding of water or chemicals to tanks or equipment.

3. Richard L. Schafer Dam: A post-emergent treatment shall be applied on all vegetation from February 01 – March 31. A pre-emergent treatment shall be applied on the entire described surface from November 01 – December 01. Applications are below, see maps for reference.

a) Entire face of the Dam, upstream and downstream, from toe to crest (34 acres)

b) Outflow and powerplant road (1.2 acres)

c) Service roads (4.7 acres)

d) Perimeter of signs, culverts, power poles (0.1 acres)

Approximate total of 40 acres

4. Headquarters: A post-emergent treatment shall be applied on all vegetation from February 01 – March 31. A pre-emergent treatment shall be applied on the entire described surface from December 01 – January 01. Applications are below, see maps for reference.

a) 4’ road shoulders on each side (1 acres)

b) Big Sycamore Interpretive Trail – Spray entire designated trail to also include a 2’ buffer on both shoulders of the entire trail. Trail parking area to be included. (1.9 acres)

c) Perimeter of Lower administration storage compound (.7 acres)

d) Perimeter of 3 office buildings, flower beds, and parking area. (0.8 acres)

e) Solar farm (.3 acres)

f) Drainage area behind administration office, pump house, and equipment area

(0.2 acres)

g) Perimeter of signs, culverts, power poles (0.1 acres)

Approximate total of 5 acres

5. Tule Recreation Area: A post-emergent treatment shall be applied on all vegetation from March 01 – April 30. A pre-emergent treatment shall be applied on the entire described surface from December 01 – January 01. Applications are below, see maps for reference.

a) Tule Day use roadways with a 2’ buffer to each side (3 acres)

b) Perimeter of boat launch ramps and parking lots (0.5 acres)

c) Perimeter of Picnic Areas (1 acres)

d) 104 Campsites: 4' Buffer on all sides of pull-in or pull through spurs, 10' radius around picnic tables, fire rings and lantern poles. (3 acres)

e) Campground Interior: puncture vine, foxtail fern, etc. (20 acres)

f) Campground roadways with 2’ buffer to each side (4 acres)

g) Marina Parking Area and Perimeter (0.2 acres)

h) Area of two Playgrounds (0.3 acres)

i) Perimeter of 3 Sewage lift stations (0.1 acres)

j) Perimeter and interior of amphitheater (0.3 acres)

k) Perimeter of Tule Compound, access road with 2’ buffer, and lay down yard

(3 acres)

l) Perimeter of 4 Pump Houses (.1 acres

m) Perimeter of 7 Restrooms (0.4 acres)

n) Perimeter of signs, culverts, power poles (0.1 acres) Approximate total of 36 acres

6. Rocky Hill Recreation Area: A post-emergent treatment shall be applied on all vegetation from March 01 – April 30. A pre-emergent treatment shall be applied on the entire described surface from December 01 – January 31. Applications are below, see maps for reference.

a) Rocky Hill Recreation Area road shoulders 2’ buffer to each side (4 acres)

b) Perimeter of parking slips and main parking lot. (0.7 acres)

c) Perimeter of Rocky Hill Boat Ramps (1 acres)

d) Perimeter of fish cleaning station (0.1 acres)

e) Perimeter of three CXT Restrooms (0.1 acres)

f) Perimeter of signs, culverts, power poles (0.1 acres)

Approximate total of 6 acres

7. Wildlife Management Area: A post-emergent treatment shall be applied on all vegetation from March 01 – April 30. A pre-emergent treatment shall be applied on the entire described surface from December 01 – January 31. Applications are below, see maps for reference.

a) Wildlife Parking areas (1.4 acres)

b) Wildlife Frazier Dike – Top and 4’ clearance on shoulders. Rock barrier on south middle section (7.5 acres)

c) Wildlife Pavilion area (3 acres)

d) Perimeter of signs, culverts, power poles (0.1 acres)

Approximate total of 12 acres

8. Other Areas: A post-emergent vegetation treatment shall be applied from March 01

– April 30. A pre-emergent vegetation treatment shall be applied on the entire described surface from December 01 – January 31. Applications are below, see maps for reference.

a) Vista Point parking lot perimeter with a 4 ‘ buffer, and the area below up to 100’. (1 .5 acres)

b) Oxidation ponds – Interior of fenced area to include both ponds and 4’ buffer on the Exterior of fence (2.5 acres)

c) Fire Breaks (20 acres)

d) Areas not specified. Park Managers request (20 acres)

Approximate total of 44 acres

9. Pest Control: Treatment shall be done to all areas within the first week of every month. The targeted pests are as follows: Variety of flying and crawling pests (ants, spiders, flies, gnats, ticks, roaches, earwigs, mosquitoes, and mice) Application shall be the perimeter of each location.

a) Administration Building (2500sqft)

b) Maintenance Shop Building (2500sqft)

c) Southern Operations Branch Building (2500sqft)

d) Pump houses: Administration, Rocky Hill, 3-1, 4-1, 4-2 (250sqft each)

e) Restrooms: R-2, R-3, R-4, R-6, R-7, R-8 (1000sqft each), One CXT Restroom in Tule Recreation Area, One CXT Restroom at Vista Point, One CXT Restroom at exit of The Big Sycamore Trail, One CXT Restroom at the Wildlife Management Area, and Three CXT restrooms at Rocky Hill recreation area (150sqft each)

f) Fee Building (750 sqft)

g) Tule Compound Building (4500sqft)

Approximate total of 21050 sqft

10. Squirrel Control: Treatment is aimed at normal California ground squirrels and shall be done to all areas within the first week of February, March, June, August, September, and November. Bait boxes shall be a type of container that eliminates other animal contamination, tamper proof, marked, and be placed near squirrel activity. Boxes shall be filled with a minimum of 12oz of bait each service. Use of a Pressurized Exhaust Rodent Controller, minimum of 5HP to max 20Hp, shall be used in combine with the boxes. This PERC machine, or similar approved CO2 machine, shall be limited to up to 50 hours of use in the areas combined.

a) Administration Building; a total of 3 bait boxes

b) Maintenance Shop Building; a total of 2 bait boxes

c) Southern Operations Branch Building; a total of 2 bait boxes

d) Richard L. Schafer Dam; a total of 15 bait boxes

e) Frazier Dike; a total of 10 boxes

f) Pump houses: Administration, Rocky Hill, 3-1, 4-1, 4-2; a total of 5 bait boxes

g) Restrooms: R-2, R-3, R-4, R-6, R-7, R-8, One CXT Restroom in Tule

Recreation Area, One CXT Restroom at Vista Point, One CXT Restroom at exit of The Big Sycamore Trail and Three CXT restrooms at Rocky Hill recreation area; a total of 12 bait boxes

h) 3 Lift stations; total of 3 bait boxes

i) Fee Building; a total of 2 bait boxes

j) Tule Compound Building; a total of 2 bait boxes

Total of 56 bait boxes

C. Contractor’s Responsibility:

1. Personnel:

a. General Requirements: The Contractor shall provide an adequate number of fully qualified personnel to perform the work specified herein. It shall be the Contractors responsibility to insure that personnel fulfill the requirements of the contract.

b. Supervision: During regular working hours, the Contractor shall designate in writing who shall have full authority to direct the work required by this contract. The designated supervisor shall be able to understand, speak, read and write the English language.

c. Information: A copy of this contract shall be maintained on the job site and made available to any interested Contractor employee. Each contractor employee shall be given a copy of that section of the contract that particular employee is assigned to perform.

d. Identification of Contractor Employees and Vehicles: The Contractor shall furnish his employees, other than office and clerical personnel, standardized uniforms (shirt-pants/shirt-skirt) with a company patch or embroidered identification on the breast pocket or on the sleeve at the top of the arm, within 30 calendar days after notice of award of the contract. Any employee hired 30 calendar days after award of the Contract shall be in the required uniform within 14 calendar days of the date of hire. Contractor uniforms shall not resemble U.S. Army Corps of Engineers uniforms. Contractor employees and subcontractors shall wear these uniforms at all times they are performing services under this contract. Exceptions may be granted by the TPOC for short term workers, or during disasters, emergencies, or special circumstances specified by the TPOC. Stained or faded uniforms shall not be worn. All vehicles used by the Contractor to perform services under this contract shall be identified with the company name prominently displayed on the outside of both front doors of each vehicle in a professional manner to provide an attractive and readily visible means of identification.

2. Safety:

a. Safety Program: The work to be performed shall be within the public recreation areas and the attention of the Contractor shall be directed to the need of extreme caution and care while driving and operating equipment in these areas. All equipment, vehicles, and work shall comply with applicable safety regulations as set forth in EM 385-1-1, Safety and Health Requirements Manual. This regulation is available for the contractor to review at the following web site:

https://www.usace.army.mil/Missions/Safety-and-Occupational-Health/Safety-and-Health- Requirements-Manual/ Safety regulations require that the Contractor report the number of hours worked to the Operations Project Manager by the 5th of each month. The Contractor shall formulate and furnish to the Operations Project Manager in writing a comprehensive program to implement the general policies and procedures for safe operation and maintenance in accordance with applicable provisions of OSHA and EM 385-1-1, Safety and Health Requirements. The program shall include provisions for equipment maintenance, employee responsibilities for working safely, indoctrinations and training of employees, public safety activities and responsibilities for fire prevention. The Contractor shall provide applicable safety training to employees.

b. Safety Hazard Analysis: At the start of the contract the Contractor shall meet with the Operations Project Manager to discuss an analysis of the hazards and associated control measure. The Contractor shall submit a written job hazard analysis prior to the start of work. The analysis shall include the evaluations of all hazards, and techniques of accomplishing each work item in a safe manner. A sample format is https://www.usace.army.mil/Missions/Safety-and-Occupational-Health/Safety-and-Health-Requirements-Manual/ https://www.usace.army.mil/Missions/Safety-and-Occupational-Health/Safety-and-Health-Requirements-Manual/ shown in Appendix A: it shall be the Contractors responsibility to provide additional copies.

c. MSDS: Material Safety Data Sheets shall be provided in a binder to the Operations Project Manager for any compound used in the completion of this contract.

MSDS shall be provided prior to the use of the compound. These sheets shall also be made immediately available posted in a location that is accessible to all contract employees.

d. Exposure Data: The Contractor shall submit a Safety Exposure Report, CESPD Form 94, to the Operations Project Manager with each invoice. Reports of all exposure hours shall be made and turned in to the Operations Project Manager for any and all contractor employees. Reports shall be turned in with invoices. A master copy of Form 94 shall be provided in Appendix B, it shall be the Contractor’s responsibility to provide additional copies.

3. Security:

a. Security gates, storage yards and office compounds shall remain locked except when authorized employees are present in the immediate area. All storage buildings, storage rooms, equipment rooms and project buildings shall remain locked except when in use. The Contractor shall maintain a current register of all keys issued. Extra keys shall be obtained from the Operations Project Manager. Discharged employees shall be required to return all keys. Government keys shall not be duplicated. Several of the buildings that the Contractor shall be required to work in are equipped with security (alarm) systems. The Contractor shall be granted access to such buildings by the Operations Project Manager.

4. Storage Area:

a. The Government shall not provide the Contractor a designated area of storage.

5. Performance Meeting:

a. The Contractor shall be available within a 24-hour period to attend a meeting with the COR regarding performance of the Contractors employees, if the Contractor is not present at the job site during the performance of contractor employee(s).

6. Quality Assurance Surveillance Plan:

a. Monitoring: The scope of work and requirements outlined in this Performance

Work Statement (PWS) to be performed by the Contractor is subject to a Quality Assurance Surveillance Plan (QASP) conducted by the Contracting Officer Representative (COR). Table 1 provides the QASP to be used for this PWS. The Contractor is encouraged to read the QASP to fully understand how the Contractor will be evaluated during the course of the contract.

Table 1 PRS Performance Standards and Ratings Definitions

Performance Standard

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Basic Definition

Contractor exceeds the performance requirements for the milestone, deliverable, or standard, with no substantive input from the government.

Contractor exceeds the performance requirements for the milestone, deliverable, or standard, with minimal input from the government.

Contractor meets the performance requirements for the milestone, deliverable, or standard, with moderate input from the government.

Contractor meets the performance requirements for the milestone, deliverable, or standard, with significant input from the government.

Contractor does not meet the performance requirements for the milestone, deliverable, or standard, after significant input from the government.

Performance Category: Quality of Product or Service Quality

The contractor shall complete all requirements and submit all deliverables in accordance with the PWS to include APP and AHAs.

An inspection of the work performed exceeds the requirements of the PWS.

No deficiencies noted.

Inspections of work performed meets and exceeds the requirements of the PWS.

Several correctable deficiencies noted, but the deficiencies do not compromise the quality of work performed.

An inspection of work performed meets the requirement of the PWS.

Several correctable deficiencies noted, but the deficiencies do not compromise the quality of work performed.

Inspections of work performed meets or does not meet the requirements of the PWS.

Numerous correctable deficiencies noted, but some of the deficiencies compromise the quality of work performed.

An inspection of work performed does not meet the requirements of the PWS.

Numerous correctable and uncorrectable deficiencies noted, and the deficiencies compromise the quality of work performed.

Performance Category: Schedule Schedule

The contractor shall complete all requirements in accordance with the PWS and performs the work on the designated days and quantities

Contractor Achieves requirement more than 98 percent of the time (unless the COR waives this requirement) , per criteria established in the PWS and the

QASP.

Contractor Achieves requirements less than 98 percent but more than 95 percent (unless the COR waives this requirement), per criteria established in the PWS and the QASP.

Contractor Achieves requirements less than 95 percent but more than 90 percent (unless the COR waives this requirement), per criteria established in the PWS and the QASP.

Contractor Achieves requirements less than 90 percent but more than 85 percent (unless the COR waives this requirement), per criteria established in the PWS and the

QASP.

Contractor Achieves requirements less than 85 percent (unless the COR waives this requirement), per criteria established in the PWS and the QASP.

Exceptional Very Good Satisfactory Marginal Unsatisfactory listed.

Performance Category: Safety Safety

The contractor shall maintain an effective safety program as outlined in the

PWS.

No significant safety deficiencies are reported during QA inspection of fieldwork.

No lost time accidents or injuries are recorded during the fieldwork.

No more than one (1) serious safety deficiencies are reported during QA inspection of fieldwork. If any serious safety deficiency is noted during the project, appropriate investigation, corrective action, implementation, and written verification of the corrective action are provided to the COR. No lost time accidents or injuries are recorded during the fieldwork.

No more than two (2) serious safety deficiencies are reported during QA inspection of fieldwork. If any serious safety deficiency is noted during the project, appropriate investigation, corrective action, implementation, and written verification of the corrective action are provided to the COR. No lost time accidents or injuries are recorded during the fieldwork.

No more than three (3) serious safety deficiencies are reported during QA inspection of fieldwork. If any serious safety deficiency is noted during the project, appropriate investigation, corrective action, implementation, and written verification of the corrective action are provided to the COR. No more than one lost time accident or injury is recorded during the fieldwork.

More than three (3) serious safety deficiencies are reported during QA inspection of field activities, or a serious safety deficiency is reported but not properly investigated and corrected, or two or more lost time accidents or injuries is recorded during the fieldwork.

Performance Category: Management of Key Personnel and Resources

Management of Key Personnel and Resources

All personnel proposed by the contractor were assigned to the project.

Some personnel were substituted by higher qualified individuals.

Zero (0) instances of resource management

All personnel proposed by the contractor were assigned to the project. Some personnel were substituted by higher qualified individuals.

No more than one (1) instance of resource management issues creating a negative impact to the activity.

All personnel proposed by the contractor were assigned to the project. Some personnel were substituted by equally qualified individuals.

Informal poor performance feedback on conduct of personnel is provided by the COR but are corrected.

All personnel proposed by the contractor were assigned to the project. Some personnel were substituted by equally qualified individuals.

Formal letter of poor performance feedback on conduct of personnel is provided by the COR but are corrected.

All personnel proposed by the contractor were assigned to the project.

Some personnel were substituted by lesser qualified individuals.

Written request from KO requesting removal of assigned personnel for poor performance or

Exceptional Very Good Satisfactory Marginal Unsatisfactory issues creating a negative impact to the activity.

No more than two (2) instances of resource management issues creating a negative impact to the activity.

No more than three (3) instances of resource management issues creating a negative impact to the activity.

notification of poor performance is provided by the COR and is not corrected.

More than three

(3) instances of resource management issues creating a negative impact to the activity.

QASP

Objective

Performance Standard Acceptable Quality Level (AQL)

Method and Frequency of Inspection

Remedy

Safety Maintain an effective safety program, no significant safety deficiencies, and ensure compliance with all safety regulations and standards

100% 100% Inspection (on-site inspection, document review)

The Contractor shall re-perform the safety program at no additional cost to the Government, and provide continuous review until performance is satisfactory and meets the Minimum Acceptable Level (AQL)

Schedule Complete all requirements in accordance with the PWS, perform work on designated days and quantities, and meet all scheduled milestones

95% or higher

100% Inspection (document review)

The Contractor shall re-perform the schedule at no additional cost to the Government, and provide continuous review until performance is satisfactory and meets the AQL

Field Sampling

Conduct field sampling activities in accordance with the PWS, ensure that all samples are collected and analyzed accurately, and provide timely and effective results

95% or higher

100% Inspection (on-site inspection, document review)

The Contractor shall re-perform the field sampling at no additional cost to the Government, and provide continuous review until performance is satisfactory and meets the AQL

Waste Management

Manage waste in accordance with the PWS and applicable regulations, ensure that all waste is disposed of properly, and provide timely and effective reporting

100% 100% Inspection (on-site inspection, document review)

The Contractor shall re-perform the waste management at no additional cost to the Government, and provide continuous review until performance is satisfactory and meets the AQL

Rating System

If a deliverable as described in the QASP is rated as being of unsatisfactory quality at the time that the PMP deadline for the milestone/deliverable expires, the deliverable will automatically receive an unsatisfactory rating for timeliness. At no point will a milestone/deliverable receive an exceptional, very good, or satisfactory rating for timeliness if it is rated as being of unsatisfactory quality. Overall satisfactory performance on a milestone/deliverable requires ratings of satisfactory, very good or exceptional for the quality, timeliness, and safety standards.

Surveillance Methodology

The surveillance methods listed below will be used in the execution of this QASP:

100% Inspection - All key performances and deliverables will be evaluated through 100% inspection (e.g., on-site inspection, document review). The COR will document performance for each completed milestone/deliverable prior to payment, as described in the QASP.

Periodic Progress Inspection - At the COR’s discretion, periodic inspections may be conducted to evaluate progress toward and/or completion of key milestones and deliverables. The COR may complete a periodic progress inspection if s/he believes that deficiencies exist that must be addressed prior to milestone/deliverable completion.

While corrective action or re-performance will be required if necessary, the Contractor will not be financially penalized for unacceptable performance recorded in periodic progress reports, provided that final performance evaluation of the milestone/deliverable is deemed acceptable.

Visitor/Customer Feedback - Additional feedback will be obtained through random visitor/customer feedback. To be considered valid, input must set forth clearly and in writing and details nature of the feedback. The feedback must be signed, and be forwarded to the COR. The COR will maintain a summary log of all formally received customer feedback as well as a copy of each feedback in a documentation file.

Surveillance Documentation

Quality Assurance Monitoring Form - The COR will use a performance evaluation form to record evaluation of the Contractor’s performance for each deliverable in accordance with the methodology described in this QASP. The COR must substantiate, through narratives in the form, all exceptional, very good, marginal, and unsatisfactory ratings. Performance at the satisfactory level is expected from the Contractor. At a minimum, the evaluation form will indicate actual and scheduled delivery times and number of reviews required to achieve the final product. The COR will forward copies of all completed performance evaluation forms to the KO and Contractor within one week of performing the inspection.

Corrective Action Process - When a milestone/deliverable receives an overall marginal or unsatisfactory rating, the Contractor will explain, within 15 days, in writing to COR why performance was marginal or unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of the problem will be prevented in the future. The contractor shall develop a plan for recovery. Continuous review until performance is satisfactory or better. Elevate to higher level of contract management if actions fail to result in improvement. If the acceptable quality level falls below Satisfactory, additional option years may not be exercised.

KO Role in the Surveillance Process - The KO will review each performance evaluation form prepared by the COR. When appropriate, the KO may investigate further to determine if all the facts and circumstances surrounding the event were considered in the COR opinions outlined on the form. The COR will immediately discuss any marginal or unsatisfactory rating with the Contractor to assure that corrective action is promptly initiated.

Annual Performance Assessment - At the end of every year, the COR will prepare a written Contractor Performance Assessment Report (CPAR) for the KO summarizing the overall results of his/her surveillance of the Contractor’s performance during the previous 12 months. This report will become part of the formal QA documentation.

QA File - The COR will maintain a complete QA file. This file will contain copies of all performance evaluation forms and any other related documentation. The COR will forward these records to the KO at termination or completion of the contract.

Payment and Corrective Action

Satisfactory Performance - Full payment for a milestone/deliverable will be provided upon verification of overall satisfactory performance, as rated on quality and schedule.

This verification will be recorded in a performance evaluation form submitted to the KO specifying overall Contractor performance as satisfactory, very good, or exceptional for the milestone/deliverable.

Marginal or Unsatisfactory Performance - If a milestone/deliverable receives a marginal or unsatisfactory rating for the quality performance standard, re-performance is required, at no additional cost to the Government, until the milestone/deliverable receives a rating of satisfactory or better. This re-performance is required regardless of cost or schedule constraints that may result from the marginal or unsatisfactory performance, unless the KO has opted to terminate the contract.

Additional Government surveillance activities may include, but are not limited to, the following:

•Work plan review and approval •Participation in Technical Project Planning (or equivalent) sessions •Oversight of survey & analysis activities

•Oversight of field sampling activities •Oversight of all waste management functions/responsibilities •Review of all waste management documentation •Separate/split laboratory QA samples •Review and approval of meeting minutes •Review and approval of all deliverables to regulatory agencies •Review of quality control documentation •Review of project safety record •Adherence to the approved work plan