PWS Strategic Education and Instructor Service Support 01MAR2024.pdf

Ver. October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

Strategic Education and Instructor Support Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Strategic Education & Instructor Support Services, as defined in this PWS.

1.2 Background: The requirement is for the Army National Guard (ARNG) Professional Education Center (PEC). A national training center for the ARNG located at Camp Joseph T. Robison, North Little Rock, Arkansas. The requirement is to provide Education & Instructor support services in the Strategy and Leader Development Institute (SLDI) and the Personnel and Operations Readiness Battalion (PORB) at PEC.

Instructors in these organizations train key senior leaders across the ARNG in critical task areas relating to the readiness posture of the Army National Guard.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4 option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0730-1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the Army National Guard (ARNG) Professional Education Center (PEC), Strategy and Leader Development Institute (SLDI) and the Personnel and Operations Readiness Battalion (PORB), Camp Joseph T. Robinson, North Little Rock, Arkansas. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Telework: Currently teleworking is not authorized due to the mission requirements. Should their become changes in the mission’s operational tempo, teleworking is plausible on a limited basis with planning and prior approval from the Government. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance.

Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple nonDoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment TBD, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below.

Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be TBD.

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://tass.dmdc.osd.mil/tass/. The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by Social Security Number (SSN) and two forms of identification.

Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification". Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website:

https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.2 Reserved

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a Government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.9 Information Technology (IT) certification. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance or appointment to IA/IT functions. In accordance with DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, contractor employees supporting or performing IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Special Qualifications:

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.

The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.

The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 Contractor Travel

1.4.12.1 The contractor shall be required to travel to off-site locations within the United States and its territories during the performance of this contract to provide mission essential training throughout the Army National Guard. This will be required only in the event that Department of the Army Civilians or Military personnel are not available to teach the course. This is anticipated to be no more than two times per year. The cost of providing services at off-site locations shall be included in the overall price of services for this requirement.

1.4.12.2 The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by Government. The contractor shall receive from PEC transportation office shipment labels for both outbound and return shipments prior to travel. All costs for shipping training aids will be paid by the government.

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEAS Army Enterprise Accreditation Standards AEI Army Enterprise Infrastructure AR Army Regulation ARNG Army National Guard ARPRINT Army Program for Individual Training AT Antiterrorism AT/OPSEC Antiterrorism/Operational Security AUP Acceptable Use Policy BI Background Investigation CAC Common Access Card CFP/M/E Contractor Furnished Property/Material/Equipment CM Contract Manager CMRA Contractor Manpower Reporting Application COMSEC Communications Security COR Contracting Officer Representative DA Department of the Army DEERS Defense Enrollment Eligibility Reporting System DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense

DoDD Department of Defense Directive DTS Defense Travel System FAR Federal Acquisition Regulation FBI Federal Bureau of Investigation FP Force Protection FPCON Force Protection Condition FSO Corporate Facility Security Officer GFP/M/E/S Government Furnished Property/Material/Equipment/Services HSPD Homeland Security Presidential Directive HQDA Headquarter Department of the Army IA Information Assurance IAW In Accordance With ID Identification IS Information System(s) ISAP Individual Student Assessment Plan IT Information Technology

JTR Joint Travel Regulation KO Contracting Officer NACI National Agency Check with Inquiries NGB National Guard Bureau MTT Mobile Training Team OCI Organizational Conflict of Interest OMB Office Management and Budget OPM Office of Personnel Management OPSEC Operational Security PEC Professional Education Center PII Personally Identifiable Information PIV Personal Identity Verification POC Point of Contact POI Programs of Instruction PoP Period of Performance PSIP Personnel Security Investigation Portal PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control RAPIDS Real-Time Automated Personnel Identification System RMTC Robinson Maneuver Training Center SOP Standard Operating Procedure TA Trusted Agent TASS Trusted Associate Sponsorship System TC Training Center TE Technical Exhibit TRADOC Training and Doctrine Command

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment. Refer to Technical Exhibit 8 of the PWS for detailed listing of applicable incidental property.

3.2 Materials: Not Applicable

3.3 Equipment: Not Applicable

3.4 Services: Not Applicable

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 The contractor shall provide Education and Instructor Support Services for the Army National Guard (ARNG) Professional Education Center (PEC) in the Organizational Readiness and Human Resource Readiness Training Centers.

5.1 ARNG PEC Instructor/Facilitator Certification

5.1.1 The contractor shall attend and successfully complete courses (see Technical Exhibits 4 & 5) prior to facilitating courses, in accordance with the ARNG-PEC Standard Operating Procedure (SOP) and TRADOC standards.

5.1.2 The contractor shall attend and successfully complete the PEC Common Faculty Development Program-Instructor Course (CFDP-IC) within in 90 days of employment and prior to facilitating any PEC courses. This in accordance with PEC SOP and TRADOC standards.

5.1.3 Contractor shall achieve PEC Certification and graduate from assigned course prior to instructing/facilitating solo. Timing for completion of assigned courses will vary based on yearly training schedule. This is in accordance with the ARNG-PEC Standard Operating Procedure (SOP) and TRADOC Standards.

5.1.4 Contractor personnel shall have at a minimum, an Adult Education Certificate from a Regionally Accredited Institution.

5.2 Classroom Instruction

5.2.1 Contractor shall comply with ARNG-PEC SOP, Army Education Accreditation Standard (AEAS), Training Doctrine Command (TRADOC) Regulation 350-70, Army Learning Policy and Systems, Army Regulation AR 350-1, Army Training and Leader Development, and Proponents Programs of Instruction (POIs) in the performance of this contract.

5.2.2 Contractor shall conduct pre-check on all audiovisual equipment to ensure it is in proper working condition Friday prior to class start date.

5.2.2.1 Contractor shall submit electronic help desk ticket immediately upon detection of audiovisual equipment not functioning properly.

5.2.2.2 If technical problems arise during the classroom instruction contractor shall submit help desk ticket “Critical Status” within 30 minutes of technical issue.

5.2.3 Contractor shall ensure all instructional materials/aid (i.e. student handouts) and classrooms are set up Friday prior to class start date.

5.2.4 Contractor shall facilitate PEC courses as listed in Technical Exhibits 4 and 5.

5.2.5 Contractor shall facilitate instruction based upon current course materials as prescribed in the Program of Instructions (POI) to include content, sequence, timing, audiovisual presentation and instruction methodology.

5.2.6 Contractor shall verify information on the course roster (i.e. spelling of name, correct rank, identify no shows, etc), make corrective annotations, and turn in to the Course Manager by close of business on the course start date.

5.2.7 Contractor shall present student certificates in accordance with established program procedures. The government will prepare the certificates.

5.2.8 Contractor shall upon completion of course return all excess course materials to the Course Manager.

5.2.9 Upon completion of course, contractor shall ensure classrooms are left in a neat and orderly condition (i.e. no trash on the floor, tables with chairs are placed in manner of initial set-up, whiteboards are cleaned, lights off, trash and recyclable bags are placed at door).

5.3 Test Administration

5.3.1 Contractor shall notify the Training Battalion Test Control Officer 24 hours prior to scheduled exam the number of exam materials required.

5.3.2 Contractor shall maintain security over all testing materials (i.e. tests, answer keys, answer sheets, and student test scores) until returned to the Test Control Officer.

Contractor shall return all testing materials to Training Center Test Control Officer within 1 hour of exam completion.

5.3.2.1 Testing materials shall not be improperly reproduced or distributed.

5.4 Student Interaction

5.4.1 Contractor shall notify the Course Manager of any student infraction as identified in the PEC SOP and the individual student assessment plan (ISAP) as addressed within the respective course ISAP immediately, but no later than close of business on the day of the incident. If the Course Manager is unavailable, report incident to Battalion Commander.

5.4.2 Contractor shall maintain professionalism and comply with PEC policy as relates to instructor/student interaction see Technical Exhibit 6. Contractor personnel shall present a professional, business casual appearance while providing services.

5.5 Student Training Assessment

5.5.1 Contractor shall conduct training exercises, practical exercise critiques and provide written evaluation of student performance in accordance with approved TRADOC POI.

5.6 Communicating with Training Center Chief and/or Course Managers

5.6.1 When applicable, contractor shall schedule meeting with the Course Manager as specified by the Training Center Directives no later than 30 days prior to the start date of class to brief essential course administrative information, student population, and critical course content. Contractor shall electronically update all parties of any changes to pending class via email.

5.6.2 When applicable, contractor shall schedule meeting with Course Manager as specified by the Training Center Directives no later than 2 business days upon completion of course to provide feedback on the course activity and post course evaluations. This shall include at a minimum bulleted comments of areas that were conducted effectively throughout duration of the course and comments reflecting opportunities for improvement throughout the duration of the course.

5.6.2.1 Contractor shall identify areas of weakness and recommend to the Course Manager any changes to current practical exercises, student handouts, or homework assignments that may enhance learning objectives to the course of instruction.

5.6.3 Contractor shall support the efforts of PEC to maintain TRADOC Accreditation.

5.6.3.1 All instructors to include contracted instructors are subject to monitoring and evaluation by qualified PEC evaluators to ensure TRADOC educational standards are met.

5.7 Mobile Training Teams

5.7.1 Contractor may be required to perform as part of a Mobile Training Team (MTT) but not more than twice per training year.

5.8 Contractor Manpower Reporting Application (CMRA):

5.8.1 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

5.9 Service Contract Reporting:

5.9.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Professional Education Center via a secure data collection site.

5.9.2 The contractor shall completely fill in all required data fields using the following web address: https://sam.gov. Log in and select Entity Registrations and then select Service Contract Reporting.

The Contractor shall report the required information annually by October 31, for services performed under this contract during the preceding Government fiscal year (October 1- September 30).

The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication

(Chapter/Page) Date of

Publication Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition

Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common

Access Card (CAC)

09/09/14 (Change 1:

05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management 10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation

Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/A rmyDir.aspx

AR 25-2

Information Assurance

04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 530-1

Operations Security

09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 525-13

Antiterrorism

12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 381-12

Threat Awareness and Reporting

Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date Website

DD 1172-2

Application for Identification Card/DEERS Enrollment

Mar 2017 http://www.dtic.mil/whs/directives/forms/index.htm

I-9 Employment Eligibility Verification

10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security

Agreement

Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm

DD 250

Material Inspection and Receiving

Report

Aug 2000 https://www.esd.whs.mil/Directives/forms/dd0001_0499/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance

Standard Acceptable Quality

Levels (AQL) Surveillance

Method / By Whom

5.1 5.1.3 Complete class prior to facilitating/teaching per TE’s 4 & 5.

Contractor shall complete course per TE’s 4 & 5 prior to facilitating/instructing respective course.

Contractor shall pass the course per TE’s 4 & 5 prior to facilitating/instructing respective course.

No failure of assigned course is allowable before facilitating/instructing courses listed at TE’s 4 & 5.

Inspection of satisfactory course completion certificate by COR and/or Course Manager within 5 days of course

5.1 5.1.3

ARNG-PEC

Instructor/Facilitator Certification (Common Faculty Development Program Instructor Course

(CFDP-IC))

Contractor shall complete ARNG-PEC Common Faculty Development Program Instructor Course (CFDP-IC) prior to facilitating/instructing any PEC course.

Contractor shall pass the ARNG-PEC Common Faculty Development Program Instructor Course (CFDP-IC) prior to facilitating/instructing any PEC course.

Satisfactory completion of

ARNG- PEC

Common Faculty Development Program Instructor Course (CFDP-IC) within 90 days of employment is mandatory.

Inspection of satisfactory course completion certificate by COR and/or Course Manager within 5 days of course

5.2 5.2.1 Classroom Instruction (Instructional Material/Aids)

Contractor shall ensure all instructional materials/aid (i.e.

student handouts) and classrooms are set up within the established timeframes.

Contractor shall ensure all instructional materials/aid (i.e. student handouts) and classrooms are set up within established timeframes 98% of the time each month.

1 failure to ensure all instructional materials/aid (i.e.

student handouts) and classrooms are set up within the documented timeframe.

Random Inspection by COR and/or Course Manager.

5.3 5.3.1 Test Administration (Notification of Training Center Test Control Officer)

Contractor shall notify the Training Center Test Control Officer the number of exam materials required within the established timeframes

Contractor shall notify the Training Center Test Control Officer the number of exam materials required within the established timeframes each month.

Zero failure to notify Training Center Test Control Officer of the number of exam materials required within the documented timeframe.

Random Inspection by COR and/or Course Manager.

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable

Title

Frequency Number of Copies

Medium/Format Submit To

1.4.5.6 AT

Level 1 Awareness Training

Certificates

Provide within 30 calendar days after contract start date.

Note: For new contractor employees within 30 calendar days of commencing performance

1 Electronic Submission

COR

1.4.5.8 iWatch Training

Report completion within 30 calendar days of contract award

1 Electronic Submission

COR

Note: For new contractor employees within 30 calendar days of commencing performance.

1.4.5.11

OPSEC

Training

Certificates

Provide within 30 calendar days of contractor employee commencing performance and annually thereafter

1 Electronic Submission

COR

1.4.10 Return within 14 Original(s) Hard Copy KO

Identification days of employee’s

Media departure from contract performance.

TECHNICAL EXHIBIT 3

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.

ITEM NAME ANNUAL ESTIMATED STUDENT

CLASS LOAD

1 PEC SLDI Courses 290 (2020) 310 (2021) 270 (2022) *195 (2023)

2 PEC PORB Courses 445 (2020) 720 (2021) 810 (2022) *430 (2023)

*as of 6/2/2023

Travel Requirement

Travel costs have not exceeded 1 week each for the travel for SLDI and

PORB. 2023 costs didn't exceed $2500.00 per trip. The furthest potential location is

Guam, for 1 week.

PEC SLDI 1 FTE

PEC PORB 1 FTE

TECHNICAL EXHIBIT 4

Strategy and Leadership Development Courses

922-7C-F52/500-F50 Organizational Group Facilitation for National Guard Leaders Course is conducted twice a year for a two week duration.

This course is designed for National Guard leaders at all levels, both military and civilian. It provides intensive training in individual awareness, group dynamics, conflict management and interpersonal communication skills needed to successfully lead and facilitate project teams and senior level decision making teams. At the conclusion of this course, students will be able to competently facilitate meetings, planning sessions, and workshops.

922-7C-F53/500-F52 ARNG Strategic Planning and Management Course is conducted six time per year for a one week duration.

Students learn the fundamentals of strategic planning and how to develop strategies and plans to achieve their leadership's vision. Emphasis is placed on producing a plan, implementation of the plan and how to conduct cyclic performance reviews. The course uses facilitated instruction to introduce tools and concepts and small group work to reinforce their application.

(922-7C-F54/500-F53) ARNG Organizational Assessment Course Course is conducted four time per year for a one week duration.

This course teaches students the basics of continuous improvement through the identification of organizational gaps and performance shortfalls utilizing the Baldrige Framework.