PWS_SPED_Services_DoDEA_Americas_041724.docx

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive Alexandria, VA 22350

Selected Special Education Services For Schools in DoDEA-Americas

1. General Information and Scope of Work

1.1 DoDEA: For school year (SY) 2024-25, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction in 161 schools to over 67,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. Military-connected students experience high mobility rates across the nation and throughout the world. Consequently, DoDEA makes a concerted effort to establish a worldwide systemic education network, mitigating the transitional barriers to military-connected students’ success. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.2 DoDEA-Americas: In the Americas, the Mid-Atlantic District and Southeast Direct together serve almost 20,000 students in 50 schools located in seven states, Puerto Rico, and Cuba. The 15 zones served are shown below. See Technical Exhibit 3 for a school-by-school breakdown:

Fort Novosel, AL*

* Site with at least one active contract in SY2023-24.

1.3 Standards: DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE America). DoDEA has also adopted both the International Society for Technology in Education (ISTE) Standards for Students, Collaborative for Academic, Social, and Emotional Learning (CASEL) framework, and for preschool the GOLD(R) Objectives for Development and Learning, Birth through Third Grade.

1.4 Background

1.4.1 DoDEA Americas’ schools have experienced steady enrollment of students identified with special education needs. Challenges our students and families face include frequent relocations, emotional stress, psychological stress, educational disruptions, social isolation, cultural adaptation, , parental stress, trauma exposure, and school transitions. The “typical” military family moves 5-7 times during their children’s PK-12 years.

1.4.2 DoDEA Americas’ schools serve children in 14 disability categories with many having primary and secondary disabilities. Technical Exhibit #3 shows the percentage of SPED students at our larger schools, as of December 2023. Technical Exhibit #4 shows the special education programs at the larger schools.

1.4.3 The number, type and location of services may increase/decrease unexpectedly each school year due to the arrival/departure of military’s family members and prolonged leave of absence of DoDEA’s practitioners. Services shall include screenings (as needed) and attending individual education program (IEP) and parent meetings regarding the children they are serving.

1.5 Scope of Work: Student IEPs may require one or more of the eleven services that Contractors can provide. The number and type and location of services will vary annually due to the permanent change of stations (PCS) rhythm characteristic of the military. Contracted employees shall also perform screenings (as needed) and attend IEP and parent meetings regarding the children they are serving. The eleven required services DoDEA offers are defined below:

ASL- American Sign Language Helps facilitate communication between the deaf or hard-of-hearing students, either in one-on-one setting or group situations, including staff and students in classrooms, meetings, and activities.

BCBA –

Board Certified Behavior Analyst Provides behavior analytic services to both exceptional and general education staff in supporting students with autism spectrum disorders (ASD) and/or other behavioral disorders in the least restrictive environment, as well as provides direct services to students. Designs an individual treatment plan based on the student's IEP. Helps ameliorate behaviors that may include aggression against self and others, stealing, threatening, running away, avoidance, defiance, and property destruction. Supervises the RBT(s).

2 Requirements

Special Education Services: The Contractor shall provide special education services that meet each student’s IEP in a comprehensive and timely manner at DoDEA-America school sites. DoDEA has two major needs in this area. First, we require practitioners to replace DoDEA special educators on long-term medical or maternity/ paternity leave. Second, we require practitioners to provide the IEP-mandated services at schools where those services are not available. DoDEA expects to award multiple contracts to fulfill the therapeutic needs listed above. Note: On a case-by-case basis, the Government may approve mileage reimbursement for practitioners who must travel more than 60 minutes to reach a school site.

Supporting Tasks The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

2.1 Task 1, Practitioners, Direct Services—Each practitioner shall:

2.1.1 Provide the IEP-mandated educational program onsite at the assigned school.

2.1.2 Adhere to pertinent laws, regulations, and policies as they relate to the required services.

2.1.3 Request—in writing to the contracting officer’s representative (COR)—appropriate materials, technology, and equipment needed to address each student’s IEP requirements.

2.1.4 Work the portion of the scheduled school year calendar at the hours required covered by the period of performance.

2.1.5 Comply with the Standards of Conduct, per Technical Exhibit #2.

2.2 Task 2, Practitioners, Indirect Services—Each practitioner shall:

2.2.1 Consult with staff, parents/sponsors, teachers, and students, as appropriate, regarding the student’s IEP progress.

2.2.2 Evaluate reports to include diagnostic findings and their educational implications.

2.2.3 Attend IEP and eligibility meetings as required in writing by the COR.

2.2.4 Perform case management duties to include tracking of timeliness and review dates and making recommendations at the aforementioned IEP meetings.

2.2.5 Perform observations, screenings, and evaluations as required in writing by the COR, which may include observations, informal assessments, and criterion-referenced assessments. Their results/analysis shall be provided in digital form. Note: The COR will share the document as appropriate with stakeholders.

2.2.6 Maintain up-to-date and accurate documentation of progress quarterly for each student that equals or exceeds the documentation required by the school.

2.2.7 Maintain confidential special education records to ensure compliance with the Privacy Act 10 USC 2164 and 20 USC 921-932 authorizing DoD Directive 1342-20, DoD Education Activity (1992), DoD Education Activity Administrative Instruction 6600.1 (2004), and DoDEA 2500 13-G (September 2005). Additional information on this subject may be found at the following URL: https://www.dodea.edu/offices/executive-services/freedom-information-act-foia.

2.2.8 Contracted Staff: All of the therapists, practitioners, and assistive technology support personnel shall meet the requirements cited in PWS 2.1 and 2.2 (above). The following requirements also apply.

2.2.8.1 RBTs shall implements the BCBA-created individual treatment plan based on the student’s IEP to include such things as behavior stabilization, control of aggressive behaviors, and independent living skills.

2.2.8.2 ASL Interpreters shall (1) be fluent in English and Spanish in ASL which combines signing, finger spelling, and specific body language, (2) possess a minimum of one year of experience of translating and interpreting through the use of English, Spanish and ASL or other similar work, and (3) have a minimum of one year of experience of translating and interpreting for elementary-age children in school settings.

2.2.8.3 Hearing Impairment Therapists shall have at least one year experience administering the Functional Hearing Assessments (FHA)

2.2.8.4 Visual Impairment Therapists shall have at least one year experience administering the Functional Vision Assessments (FVA).

2.3 Task 3, Practitioners: RBT, ASL Interpretation, Physical, Speech, Hearing Impairment, Visual Impairment, O&M, and Occupational Therapy—The Contractor shall:

2.3.1 Consult with staff, parents/sponsors, teachers, and students regarding the student’s IEP progress.

2.3.2 Evaluate reports to include diagnostic findings and their educational implications.

2.3.3 Attend IEP and eligibility meetings as required in writing by the COR.

2.3.4 Perform case management duties to include tracking of timeliness and review dates and making recommendations at the aforementioned IEP meetings.

2.3.5 Perform observations, screenings, and evaluations as required in writing by the COR. Screenings may include observations, informal assessments, and criterion-referenced assessments. Their results/analysis shall be provided in digital form. Note: The COR will share the document as appropriate with stakeholders.

2.3.6 Maintain up-to-date and accurate documentation of progress quarterly for each student that equals or exceeds the documentation required by the school.

2.3.7 Maintain confidential special education records to ensure compliance with the Privacy Act 10 USC 2164 and 20 USC 921-932 authorizing DoD Directive 1342-20, DoD Education Activity (1992), DoD Education Activity Administrative Instruction 6600.1 (2004), and DoDEA 2500 13-G (2005).

Reference: https://www.dodea.edu/offices/executive-services/freedom-information-act-foia.

2.4 Task 4, Assistive Technology Support—The Contractor shall:

2.4.1 Conduct comprehensive assistive technology evaluations to determine specific student needs and the corresponding accommodations.

2.4.2 Attend eligibility meetings as required in writing by the COR.

2.4.3 Provide individual or group instructional coaching to increase capacity to use assistive technology equipment/sofware.

2.4.4 Coordinate with administrators and above-school-level instructional system specialists regarding resources, training, and capacity building.

2.4.5 Provide direct parent/sponsor training regarding school or personal device programming, navigation, maintenance, and implementation for home use.

2.4.6 Maintain, deploy, and provide technical support for the assistive technology lending library.

2.4.7 Assist in the acquisition of DoDEA and/or personal assistive technology devices.

2.4.8 Coordinate with vendors, district, and HQ to identify and acquire equipment/software for student use.

2.4.9 Assist families in acquiring personally-funded assistive technology equipment/software when requested.

2.5 General Requirements—The Contractor shall:

2.5.1 Third-Party Programs, Software, and Applications: Ensure its own and its subcontractors’ (third-party) programs, software, and applications meet—at a minimum—the same technical requirements as the Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management Program (FedRAMP) Level 2, etc. On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement. For more information, see Technical Exhibit #1, 1.1.7.

2.5.2 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be handled/paid for as stated in the contract.

2.5.2.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.5.2.2 IT Meeting (ir required): Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.5.2.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.6 Performance Standards and Acceptable Quality Levels

2.6.1 Performance Standard: Tasks shall be completed by the required completion date.

2.6.2 Acceptable Quality Level: See PWS 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Work shall be performed primarily at the school site or in special situations at the contracted employees business site or at the student’s home when a parent/sponsor is present.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel:

· Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

· All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.3 Key Functions—The Contractor shall provide the required practitioners: (1) school psychologist and BCBA; (2) RBT, ASL interpreter, speech therapist, physical therapist, hearing impairment therapist, visual impairment therapist, O&M therapist, and occupational therapist; (3) assistive technology specialist. All of the key positions, except for the liaison, alternate liaison, and assistive technology specialists, shall possess a valid certification to practice in the state in which they are assigned to serve DoDEA students.

3.3.1 Liaison/Alternate Liaison: Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role. One of them shall be available, from 9AM to 3PM EST, Monday-Friday, except for Federal holidays or when the Government facility is closed for administrative reasons.

3.3.2 General Practitioner Requirements: Each practitioner shall:

3.3.2.1 Possesses a valid certification in their area(s) of specialty.

3.3.2.2 Has a minimum of three years of experience with working with children ages 3-21 in the required specialty area. Note: If requested, the experience requirement—on a case-by-case basis—may be waived by the COR in writing.

3.3.2.3 Have experience with development and implementation of the IEP in a variety of settings including school settings.

3.3.2.4 Be proficient in English and basic computer skills.

3.3.2.5 Have a clean, up-to-date criminal background check and pass the security clearance required for federal employees.

3.3.3 Assistive Technology Specialist: No certification is required; however, three years of experience providing school-age children with assistive technology is required. Note: If requested, the experience requirement—on a case-by-case basis—may be waived by the COR in writing.

3.3.4 Changes: Personnel provided as replacements to key functions after contract award shall meet or exceed the qualifications and experience of those provided upon award of the contract. Notify the COR in writing regarding all personnel changes ten business days in advance of the change.

3.4 Holidays and Hours of Operation: The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/ shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.5 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.6 Section 508 Compliance—The Contractor shall:

3.6.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.6.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps. A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.6.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

3.7 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; HyperText Markup Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text Format (RTF)/Word document.

3.8 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.9 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

3.10 Security Requirements: Contractor personnel performing work under this contract shall follow each installation’s rules and regulations for contracted services to include the guidance in Technical Exhibit #2. These rules and regulations include the following:

3.10.1 Installation Passes and Access: The Contractor shall ensure contractor personnel obtain installation/base passes and badges, which requires the contracted employees to meet all applicable installation/base requirements. Passes and access are provided at no cost to the Contractor. Passes shall always be in the contractor personnel’s possession while on the installation/base. Return passes to the appropriate office within one business day upon completion of their contracted services at the installation/base. Note: Contractors are strongly encouraged to coordinate installation/base access well in advance of the projected start dates because turnaround time is unpredictable and also varies from location to location.

3.10.2 Identification Badges: The Contractor shall provide picture identification badges to all contractor personnel. Identification badges shall be always worn and visible while contractor personnel are on government premises. Badges shall display a recent picture of contractor employee, contractor employee’s name, company name, and expiration date.

3.10.3 Line-Of-Sight-Supervision (LOSS): The Contractor shall ensure contractor personnel in performance of their duties (1) cooperate with line-of-sight-supervision (LOSS), in accordance with DoDI 1402.05, while engaged in child interactive duties or in the presence of children in a DoD-sanctioned program or activity and (2) wear distinctive clothing, badges, wristbands, or other visible and apparent markings visible from a distance. Note: Conspicuous postings or printed information must communicate the purpose of such markings both to staff and parents/sponsors.

3.10.4 Safeguarding Property, Equipment and Materials: The Contractor shall:

1) Be responsible to (1) safeguard all government property, equipment, and materials (2) prevent damage to government facilities, equipment, and material when the property is under the control of or in the possession of the Contractor, and (3) secure government facilities, equipment, and materials of the property under the control of or in the possession of the Contractor at the end of each work period.

2) Be responsible for any damage caused by contract personnel to government facilities, equipment, or materials and shall repair, clean, replace, or restore damaged items to the condition existing immediately prior to the item being damaged,

3) Not leave exterior doors propped open during their duties, especially after school hours. Not open exterior doors for visitors during their duties. Exterior doors will remain closed and always secured.

3.10.5 Safeguarding Information: The Contractor and contractor personnel shall not disclose or cause any information concerning the operation of the installation/base or school(s) which could result in the possibility, or which could increase the likelihood, of a breach of installation/base security, or interrupt the continuity of its operations to be disseminated. The COR shall be notified within 24 hours of an occurrence of all inquiries in connection with the performance of this contract which may cause or require the dissemination of official information. All contractor personnel performing under this contract shall adhere to the provisions in DoD Regulation 5400.11, DoD Privacy and Civil Liberties Programs.

3.10.6 Force Protection Condition (FPCON): All personnel providing services under this PWS (to include subcontractors) may be denied access to the installation during increased force protection conditions. Note: FPCON is a counter-terrorist threat system based on a DoD directive that describes the number of measures to be taken by security agencies in response to various levels of terrorist threats against military facilities.

4 Government-Furnished Information / Resources

5 Contract Deliverables

Frequency

6 Acronyms and Definitions

Contract Line Item Number (CLIN): Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) : Only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government. The term herein refers to the prime.

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS): Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS): Statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary

Task 1, Practitioners, Direct Services, PWS 2.1

Task 3 Practitioners: RBT, ASL Interpreters, etc.

PWS 2.3

Technical Support

PWS 2.5.1

Privacy Training

PWS 3.2.3

Privacy Verification

PWS 3.2.4

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

It is possible, perhaps likely, that these Technical Requirements may not be applicable at all.

If they are, the Contractor shall comply with the applicable ones detailed below.

· Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes. Contractor participation/ cooperation is normally required to complete this process.

· On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement.

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

· DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

· DoD Security Technical Implementation Guidance (STIG), which may be found at the following URL: https://public.cyber.mil/stigs/downloads/.

· DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-26-101520-3004.5.2.

1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates to the COR which can be audited at any time by the CISO or his/her designee.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

1) Automated industry standard form of data integration using Representational State Transfer Application Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

Technical Exhibit #2 – Standards of Conduct

Contractor personnel performing under this contract shall comply with the Standards of Conduct. The Contractor agrees that inappropriate conduct shall not be tolerated and may be grounds for suspension or dismissal of a Contractor employee(s) under this contract.

1.1 Professional and Responsive Service—Each Contractor employee shall:

1) Deliver high quality and responsive service to every customer

2) Project positive attitude and proactive assistance

3) Treat everyone with courtesy and respect

4) Honor commitments and agreed upon deadlines

5) Perform work in a manner that does not disturb students, faculty or other facility occupants

1.2 Standards of Conduct—During the performance of this contract while in the Government facilities or while dealing with DoDEA staff or students, each Contractor employee shall not under any circumstances violate the following standards. Any Contractor employee who does violate any of the standards may face immediate removal and shall be replaced so that students do not experience a disruption of services.

1) Use verbal assault, foul language, personal or racial insults, or threats of personal violence, or comment on the personal appearance of students and government employees.

2) Engage in any conduct of a sexual nature, verbal or physical, to include reading or display of nudity or pornographic material.

3) Engage in physical contact with students and government employees, except as required for reasons of safety, first aid, or cardiopulmonary resuscitation (CPR).

4) Show verbal or physical affection toward students or government employees or take photographs of them.

5) Report for work under the influence of or impaired by alcohol, drugs, or medications which may affect the ability to perform safely under this contract.

6) Sell, give to or accept from students any beverage, food or tobacco product or any gift or item, irrespective of monetary value.

7) Wear clothing with insignia reflecting religious, political or social messages or slogans, but shall dress in a neat, professional manner.

8) Dress appropriately, present a professional appearance and be well groomed for the duties being performed in a PK-12 school environment as well as office environment (shorts, T-shirts, sandals, etc. are examples of inappropriate dress).

1.3 Safety: Each Contractor employee shall safeguard and maintain all Government property as well as provide for the safety and well-being of personnel employed in the performance of this contract. The Contracting Officer may require the Contractor to remove from any facility or grounds any employee working under this contract for reasons of misconduct, safety or security at any time during the life of the contract. The Contractor shall immediately inform the Contracting Officer when it is learned that an employee performing under this contract has been arrested for a criminal offense and replaced the arrested employee so that students do not experience a disruption of services.

Technical Exhibit #3: Schools and Enrollment by Zone

Fort Knox, KY Zone