PWS Service Maintenance.docx

Department of Defense Defense Health Agency Performance Work Statement

AUTOMATED GUIDED VEHICLE AND LARGE STORAGE MODULE INTERFACE CART

PREVENTIVE/CORRECTIVE MAINTENANCE SYSTEM SUPPORT

Directorate for Administration, Material Management Department

Material Operations Division

Solicitation Number: HT9410-22-Q-0006

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide automated guided vechile and large storage module interface cart preventive/corrective maintenance system support.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform automated guided vehichile and large storage module interface cart preventive/corrective maintenance system support as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background: The Naval Medical Center San Diego (NMCSD) is has replaceding the Automated Guided Vehicles (AGV) with a new Laser Guided Vehicles Contract# W9127S19C6001 completion date September 30 2021. This new system has a two year warranty that cover all parts for the AGV’S and labor, all system engineering and Manufacturing parts installed. The warranty does no’t cover Preventive Maintenance labor, nor. Tthe Module Interface Cart to distribute supplies, medications, and other hospital materials. The AGVs are electronically operated, robotic, wheeled devices that are individually programmable. AGVs are mobile along a Laser guided system and have a dedicated elevator system for floor-to-floor movement. The AGVs are gGovernment-owned. Manufactured by Control Engineering Company AMSCO the Jarvis B. Webb Company. The Large Storage Module Interface Cart manufactured by Peterson Machine Model# 7000-R Serial 663 works is designed to be transported by the AGV.

1.4 Objectives: The contractor shall provide on-site maintenance service of the eighteen (18) AGVs, forty (40) AGV guide path panels, floor zone and elevator control panels, warning lights, seventy-two (72) Large Storage Module Interface Carts, six (6) Opportunity battery chargers, Remote Destination Panel (RDP) and Master Monitor Panels, Floor Mass Detectors, three (3) Video Monitors, thirty-one (31) fixed surveillance cameras and the System Automation Manager (SAM). The scope of work includes the furnishing of all labor, equipment, materials and parts to perform all service for the maintenance (preventive and corrective) of the AGVs and Module Interface Carts, hardware and software support for the System Automation Manager (SAM) to assure continued operation at their designed efficiency and capacity. Module Interface Carts. Serial numbers are from One (1) through seventy-two (72).

1.5 Scope: The contractor shall furnish, for use by its personnel, suitable repair equipment/tools required for the satisfactory execution of all services. The contractor shall not be required to relinquish to the government title to such property.

1.6 The contractor shall furnish all parts and supplies (including lubricants and cleaning agents) required for contract performance. This includes replacement of any and all items in the government spare parts inventory used by the contractor. Such contractor furnished parts and supplies shall be equal in all respects, including performance, interchange-ability, durability and quality to OEM parts when new or as presently recommended by the manufacturer. Title to such parts shall vest in the government. The contractor shall advise the COR of any unexpired warranties on replacement parts (in the spare parts inventory or on AGVs) at the time of contract completion.

1.7 The contractor shall provide on-site maintenance service of the eighteen (18) AGVs and Seventy- two (72) Large Module Interface Carts at the Naval Medical Center San Diego. All work performed shall be in accordance with specifications herein.

1.8 The contractor shall maintain and repair AGVs and Module Interface Carts as necessary to ensure their ability to function efficiently and consistently for their intended purpose. No AGV/Module Interface Cart shall be cannibalized to service any other AGV/Module Interface Cart. There is a minimum of 16 AGVs and 60 Module Interface Cart shall be available at all times.

1.9 The contractor shall ensure the AGVs and Module Interface Carts are clean and sanitary in appearance. Wiping the exterior with a suitable disinfectant at least weekly and after corrective or preventive maintenance is recommended.

1.10 Government Point of Contact: Will be provided upon contract award.

2. Preventive Maintenance:

2.1 Preventive Maintenance Inspection is defined as one (1) scheduled inspection quarterly (four inspections per year). Such schedules shall be documented and provided to the COR for verification. As required to meet the above stated standards, the contractor shall but not limited to lubrication, cleaning, functional test and calibration performed to the equipment manufacturer specifications, make mechanical and electrical adjustments and install necessary parts by qualified technicians. Monthly maintenance inspections are recommended which should include, but not be limited to; activities listed in Attachment I (AGV) and Attachment III (Module Interface Cart). Quarterly maintenance is done on the AGV and Module Interface Cart.

2.2 The contractor shall schedule maintenance inspections so as to uphold the availability standards of the AGVs Maintenance is schedule on a quarterly basis and repairs are done as needed.

2.3 The contractor shall replace worn, failed or doubtful components and parts to include batteries (AGVs). Where statistical data indicates the failure point is approaching for any component, the contractor shall repair or replace the component in advance to prevent system downtime/failure. Statistical data is kept to prevent downtime.

3. Corrective Maintenance/Repair:

3.1 The contractor shall perform corrective maintenance necessary to restore downed AGV/Module Interface Cart equipment to the performance standards, ensuring availability. Such service shall include adjustments, replacement of malfunctioning/failed parts, for major/minor repair. If corrective maintenance exceeds the value of the resultant contract a separate contract shall be issued at the behest of Naval Medical Center San Diego.

3.2 Corrective maintenance shall be available at all times. The contractor shall pickup/move, regardless of location within the facility, all AGVs/Module Interface Cart that have been parked/downed due to malfunction/failure for repair.

3.3 The contractor is responsible for the maintenance and/or repair of the guidance system or AGV elevator system.

3.4 The contractor shall trouble-shoot these systems, as necessary, to effect repairs to AGVs. The contractor will be free to start and stop the systems incidental to AGV operation and/or service.

3.5 The contractor shall install original equipment manufacturer (OEM) safety and/or other retrofit and change kits, if any are received during the life of the contract.

3.6 The contractor shall notify the COR upon receipt of any changes kits or replacement/equipment safety recall notices. In the event the government receives any such notices or kits, the COR will furnish it to the contractor for action. Malfunction reports are required to document corrective maintenance/repair activities.

4. Spare Parts Inventory:

4.1 The contractor shall have custody of and be accountable for the government-owned spare AGV parts inventory during the life of the contract. The items in the AGV inventory are for the exclusive use of the contractor in performance of this contract. The inventory items are not the only parts, materials and supplies needed for contract performance. The contract is responsible for determining and obtaining parts, materials and supplies necessary and sufficient for contract performance.

4.2 The contractor shall replace inventory items used by its personnel; cost for inventory replacement shall be included in the contract prices in Section B. At the completion of the contract, the contractor shall ensure that any inventory items utilized by its employees have been properly replaced.

5. Data:

5.1 A malfunction report is required to document each corrective maintenance/repair action. The contractor shall furnish forms for this purpose. Reports shall be used to document repairs performed and shall be reviewed by the Technical Representative. The contractor shall ensure reports are completed promptly, include all information listed below and are available to the government at all times.

§ Date and time § Type, Serial Number and Model Number of Equipment § Time spent repairing/servicing § Description of malfunction § General description of replaced parts and services performed § Comments as to cause of malfunction

5.2 The contractor shall develop and maintain records and databases, as necessary, for compliance with the terms and conditions of the contract. Such records and data include, but are not necessarily limited to. References updates spare parts inventory listing, warranty records, records of inspections and tests. Such records and data shall be submitted to the COR for review.

5.3 The contractor shall grant to the government unlimited rights and access to any and all data (as defined in FAR 52.227-14) developed, revised or utilized for contract performance General.

5.4 The contractor will utilize the following references and instructions in the course of this contract.

6. Operation, Maintenance and Service Manual

6.1 The above referenced documents and information shall not be removed from the Naval Medical Center Maintenance Room GE-24Hl without the knowledge and consent of the Contracting Officer's Representative (COR). References, including database records, in the custody of and/or maintained by the contractor shall be accessible to the government during the life of the contract and shall be delivered into the custody of the COR at the completion of the contract.

7. Other Provisions

7.1 All compensation for labor, parts, materials, tools and equipment shall be included in the contract prices in Section B. Services shall be performed in the Naval Medical Center, Dispatcher Area, Maintenance Room GE-24Hl, Building 1-G or the guidance system track, whenever necessary.

8. Standards: References design and functional capabilities of Module Interface Carts, AGVs, including the guidance and elevator systems, shall not be changed, modified, or altered by the contractor without the written authorization of the COR. In the event any such COR approved change affects information in the references, the contractor shall update the references accordingly.

9. Government Personnel: NMCSD employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor. Any such work performed by Government personnel will result in a negotiated credit modification to the Government.

10. Contractor Personnel

10.1 The contractor shall employ in performance of contract maintenance and repair services only field engineers and technicians who have successfully completed OEM training or comparable third-party service school training for AGV and Module Interface Cart or comparable equipment. Upon COR request, the certificates (or other evidence acceptable to the COR) for this training shall be provided by the contractor. The contractor is responsible for providing a workforce with the professional capabilities and electrical/mechanical expertise to ensure contractual standards are met.

10.2 In addition, the Contactor Personnel must be Certified Category 3 Non-cab, crane Safety trained for Government-owned overhead crane. This Crane certification and training must be maintained. NAVFAC P-307, ASME B30.4, Portal and Pedestal Cranes Paragraph 8.1.2 Contractor personnel operating Navy mobile, tower, and commercial truck mounted cranes must now be certified or qualified in accordance with OSHA construction standards.

11. Period of Performance (PoP):

12. Administrative specifications

12.1 Place of performance: The work shall be performed at Naval Medical Center in San Diego, CA.

12.2 Recognized Federal holidays: Contractor is not required to perform work on federal holidays.

Independence Day

12.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

13. Contractor travel: No travel is required.

14. Other Direct Costs (ODC): No ODC required.

15. Quality

15.1 Quality Control (QC): N/A

15.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

16. Contractor personnel

16.1 CAC requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel.

16.2 The contractor shall return all CACs to the COR upon the departure of the contractor(s).

16.3 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms as prescribed in the following requirements:

16.4 The DHA’s “Onboarding Checklist for Contractor Employees” is located at the DHA Onboarding and Offboarding Portal at https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx

16.5 The DHA’s contractor training instructions embedded at Part 7 Section 7.1.2. Most up-to-date form will be incorporated in Part 7, Section 7.1.2.

16.6 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note: Public Key Infrastructure (PKI)-restricted, printed versions available).

16.7 The DHA’s new employee handbook at Part 7 Section 7.1.4.

16.8 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

16.9 Key control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

16.10 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

16.11 The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

16.12 Lock combinations: The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

17. Key personnel (Contractor): N/A

18. Data rights: N/A

19. Reporting

19.1 Contractor Manpower Reporting (CMR): RESERVED.

19.2 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

20. Contractor Identification

20.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

20.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

21. Contractor Access to Health Affairs (HA)/DHA Network(s)

21.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system (If applicable, if not delete 1.16.1 and 1.16.2 and replace to 1.16 Reserved). Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation.

21.2 Company's FSO/Security POC must notify the Personnel Security Office when the contractor has submitted the SF-85/86. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date.

22. Personnel Security

22.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM 5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

22.2 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.

22.3 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).

22.4 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.2 Acronyms:

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☒ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below: provide

3.2 Facilities: The Government:

☐ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below:

Government-furnished Space and Furnishings will be provided on a rent-free basis. Such space and furnishings consists of Dispatcher Area, Maintenance Room GE24Hl, located on the ground floor of Naval Medical Center, Building 1, a Herman-Miller desk, chairs, filing cabinets and a telephone. The contractor shall ensure the space and furnishings are maintained in a clean and safe condition during the life of the contract. The space and furnishings shall be used by the contractor for contract performance.

3.3 Utilities: The Government:

☐ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below:

Government-furnished Utilities will be provided at no charge. Such utilities consist of electrical power, compressed air and water. To ensure compatibility with Naval Medical Center electrical wiring and equipment, the Building Engineer must approve contractor furnished electrical equipment.

3.4 Equipment: The Government:

☐ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below:

Government-furnished Equipment (GFE) consists of the 18 AGVs, 72 Module Interface Carts, Laser Guided Equipment and the computer equipment listed below. The contractor shall have virtually unlimited access to the GFE, but shall not remove from the premises of the Naval Medical Center any part of it without the knowledge and consent of the COR. Title to the GFE vests in the government throughout the life of the contract. The following computer and components are available for contractor use in performance of the contract:

§ DISPATCHER AREA

§ MAINTENANCE ROOM GE-24Hl § GENERAL STORES OFFICE ROOM GC14Fl

3.4.1 Procurement Integrated Enterprise (PIEE), GFP Module Application The contractor shall be responsible for obtaining and maintaining access, training and successful operation of the PIEE/GFP Module application for the entirety of the contract/task order PoP. The PIEE GFP Module application is located at the following website: https://wawf.eb.mil/piee-landing/. Access to PIEE/GFP Module application training materials and in-depth information applicable to the contractor’s responsibilities regarding GFP can be found at the following website: https://dodprocurementtoolbox.com/.

Contracting Office Responsibilities:

The Contracting Office shall ensure close coordination and validation of the GFP items with the COR and DHA Accountable Property Officer prior to uploading the GFP Attachment into the PIEE/GFP Module. At the time GFP is anticipated and identified, the Government will upload the GFP Attachment into the PIEE/GFP Module. It is the Contracting Office’s responsibility to prepare, upload and maintain the GFP Attachment in the PIEE/GFP Module in accordance with the GFP Attachment instructions provided at the DoD Procurement Toolbox. The CO and COR shall manage and keep an inventory of any GFP associated with contract/task orders awarded through DHA, in accordance with applicable FAR Part 45, DoD FAR Supplement (DFARS) 245 with respective clauses, DHA AI 095 and PD 45-01 following the change in disposition of items listed on that PIEE/GFP Module Attachment.

The contracting office will also review, acknowledge, reject and/or approve shipment orders provided by the contractor as appropriate. Functional roles can be determined within the Contracting Office, and requested within the PIEE/GFP Module system.

Contractor Responsibilities:

A key contractor responsibility is to work with the CO and COR to ensure the PIEE/GFP Module data, to include the PIEE/GFP Attachment, provides a timely, complete and accurate accounting of the GFP applicable to the contract/task order. Contractors are required to report the receipt of any GFP shipped to them, regardless of whether it is listed on the GFP Attachment for their contract. Similarly, contractors are required to utilize the GFP Module application in conjunction with the shipment of GFP to the Government, or in reporting Property Loss of GFP issued (such as destruction or loss). Discrepancies or disputes regarding property shipped to or shipped from the contractor must be reported via the GFP Module application, with the CO having authority over final designation of status.

The contractor shall report semi-annually 100% inventories, reconciliations, and final disposition of GFP provided by the government. Final invoices will not be paid pending GFP reconciliation. Contractors shall be aware of and ensure compliance with applicable FAR Part 45, DFARS 245 and 252.245, Defense Pricing and Contracting Policies, Procurement Integrated Enterprise Environment Standards, DHA Administrative Instruction 094 and DHA Guidance.

3.5 Materials: The Government:

☐ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below:

Material consists of the items in the government spare parts inventory (AGVs). The contractor shall have virtually unlimited access to the inventory and shall be responsible for use and control of inventory items.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☒ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below: provide

4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

PART 5

5.0 SPECIFIC TASKS

5.1 Task Headings:

I. TASKS:

1. The contractor shall furnish for use by its personnel suitable repair equipment/tools required for the satisfactory execution of all services. The contractor shall not be required to relinquish to the government title to such property

2. The contractor shall furnish all parts and supplies (including lubricants and cleaning agents) required for contract performance. This includes replacement of any and all items in the government spare parts inventory used by the contractor. Such contractor furnished parts and supplies shall be equal in all respects, including performance, interchange-ability, durability and quality to OEM parts when new or as presently recommended by the manufacturer. Title to such parts shall vest in the government. The contractor shall advise the COR of any unexpired warranties on replacement parts (in the spare parts inventory or on AGVs) at the time of contract completion.

3. The contractor shall provide on-site maintenance service of the eighteen (18) AGVs and Seventy- two (72) Large Module Interface Carts at the Naval Medical Center San Diego. All work performed shall be in accordance with specifications herein.

4. The contractor shall maintain and repair AGVs and Module Interface Carts as necessary to ensure their ability to function efficiently and consistently for their intended purpose. No AGV/Module Interface Cart shall be cannibalized to service any other AGV/Module Interface Cart. There is a minimum of 16 AGVs and 60 Module Interface Cart shall be available at all times.

5. The contractor shall ensure the AGVs and Module Interface Carts are clean and sanitary in appearance. Wiping the exterior with a suitable disinfectant at least weekly and after corrective or preventive maintenance is recommended.

6. Preventive Maintenance:

6.2 Preventive Maintenance Inspection is defined as one (1) scheduled inspection quarterly (four inspections per year). Such schedules shall be documented and provided to the COR for verification. As required to meet the above stated standards, the contractor shall but not limited to lubrication, cleaning, functional test and calibration performed to the equipment manufacturer specifications, make mechanical and electrical adjustments and install necessary parts by qualified technicians. Monthly maintenance inspections are recommended which should include, but not be limited to; activities listed in Attachment I (AGV) and Attachment III (Module Interface Cart). Quarterly maintenance is done on the AGV and Module Interface Cart.

6.3 The contractor shall schedule maintenance inspections so as to uphold the availability standards of the AGVs Maintenance is schedule on a quarterly basis and repairs are done as needed.

6.4 The contractor shall replace worn, failed or doubtful components and parts to include batteries (AGVs). Where statistical data indicates the failure point is approaching for any component, the contractor shall repair or replace the component in advance to prevent system downtime/failure. Statistical data is kept to prevent downtime.

7. Corrective Maintenance/Repair:

7.1 The contractor shall perform corrective maintenance necessary to restore downed AGV/Module Interface Cart equipment to the performance standards, ensuring availability. Such service shall include adjustments, replacement of malfunctioning/failed parts, for major/minor repair. If corrective maintenance exceeds the value of the resultant contract a separate contract shall be issued at the behest of Naval Medical Center San Diego.

7.2 Corrective maintenance shall be available at all times. The contractor shall pickup/move, regardless of location within the facility, all AGVs/Module Interface Cart that have been parked/downed due to malfunction/failure for repair.

7.3 The contractor is responsible for the maintenance and/or repair of the guidance system or AGV elevator system.

7.4 The contractor shall trouble-shoot these systems, as necessary, to effect repairs to AGVs. The contractor will be free to start and stop the systems incidental to AGV operation and/or service.

7.5 The contractor shall install original equipment manufacturer (OEM) safety and/or other retrofit and change kits, if any are received during the life of the contract. The contractor shall notify the COR upon receipt of any changes kits or replacement/equipment safety recall notices. In the event the government receives any such notices or kits, the COR will furnish it to the contractor for action.

7.6 Malfunction reports are required to document corrective maintenance/repair activities.

8. Spare Parts Inventory:

8.1 The contractor shall have custody of and be accountable for the government-owned spare AGV parts inventory during the life of the contract. The items in the AGV inventory are for the exclusive use of the contractor in performance of this contract. The inventory items are not the only parts, materials and supplies needed for contract performance. The contract is responsible for determining and obtaining parts, materials and supplies necessary and sufficient for contract performance.

8.2 The contractor shall replace inventory items used by its personnel; cost for inventory replacement shall be included in the contract prices in Section B. At the completion of the contract, the contractor shall ensure that any inventory items utilized by its employees have been properly replaced.

9. Data:

9.1 A malfunction report is required to document each corrective maintenance/repair action. The contractor shall furnish forms for this purpose. Reports shall be used to document repairs performed and shall be reviewed by the Technical Representative. The contractor shall ensure reports are completed promptly, include all information listed below and are available to the government at all times.

§ Date and time § Type, Serial Number and Model Number of Equipment § Time spent repairing/servicing § Description of malfunction § General description of replaced parts and services performed § Comments as to cause of malfunction

9.2 The contractor shall develop and maintain records and databases, as necessary, for compliance with the terms and conditions of the contract. Such records and data include, but are not necessarily limited to. References updates spare parts inventory listing, warranty records, records of inspections and tests. Such records and data shall be submitted to the COR for review.

9.3 The contractor shall grant to the government unlimited rights and access to any and all data (as defined in FAR 52.227-14) developed, revised or utilized for contract performance General.

9.4 The contractor will utilize the following references and instructions in the course of this contract.

10. Operation, Maintenance and Service Manual

10.1 The above referenced documents and information shall not be removed from the Naval Medical Center Maintenance Room GE-24Hl without the knowledge and consent of the Contracting Officer's Representative (COR). References, including database records, in the custody of and/or maintained by the contractor shall be accessible to the government during the life of the contract and shall be delivered into the custody of the COR at the completion of the contract.

11. Other Provisions

11.1 All compensation for labor, parts, materials, tools and equipment shall be included in the contract prices in Section B. Services shall be performed in the Naval Medical Center, Dispatcher Area, Maintenance Room GE-24Hl, Building 1-G or the guidance system track, whenever necessary.

12. Standards: References design and functional capabilities of Module Interface Carts, AGVs, including the guidance and elevator systems, shall not be changed, modified, or altered by the contractor without the written authorization of the COR. In the event any such COR approved change affects information in the references, the contractor shall update the references accordingly.

13. Government Personnel: Naval Medical Center employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor. Any such work performed by Government personnel will result in a negotiated credit modification to the Government.

5.2 Special Qualifications:

14. Contractor Personnel

14.1 The contractor shall employ in performance of contract maintenance and repair services only field engineers and technicians who have successfully completed OEM training or comparable third-party service school training for AGV and Module Interface Cart or comparable equipment. Upon COR request, the certificates (or other evidence acceptable to the COR) for this training shall be provided by the contractor. The contractor is responsible for providing a workforce with the professional capabilities and electrical/mechanical expertise to ensure contractual standards are met.

14.2 In addition, the Contactor Personnel must be Certified Category 3 Non-cab, crane Safety trained for Government-owned overhead crane. This Crane certification and training must be maintained. NAVFAC P-307, ASME B30.4, Portal and Pedestal Cranes Paragraph 8.1.2 Contractor personnel operating Navy mobile, tower, and commercial truck mounted cranes must now be certified or qualified in accordance with OSHA construction standards.

5.2.1 When using education/certification in conjunction with labor categories, the COR in coordination with the CO must establish a review process of contractor personnel to ensure labor category requirements are met.

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified

6.2 The TIER 1 or TIER 2 levels and position sensitivity designation for positions under this contract is:

6.2.1 TIER II: Non-critical sensitive position

6.3 Personally Identifiable Information (PII)/Protected Health Information (PHI), Procurement, and Federal information requirements:

6.3.1. Data Sharing Agreements (DSAs): Contractors requiring access to PII, which includes PHI, or access to de-identified data, are subject to the DHA Privacy and Civil Liberties Office (DPCLO) (Privacy Office) Data Sharing Program. This program requires DHA to enter into DSAs with parties outside the MHS who use or create MHS data. A DHA contract may use the term Data Use Agreement (DUA) rather than DSA. DSAs assure that outside parties protect MHS data in accordance with the Privacy Act and the HIPAA Rules. To apply for a DSA, the contractor submits a Data Sharing Agreement Application (DSAA) to the DHA DPCLO. The contractor submits the DSAA even if a subcontractor will be the party accessing MHS data. After review and approval of the DSAA, the Privacy Office provides a DSA to the contractor for execution.

6.3.2. Processing Procurement Sensitive Information: All individuals shall seek guidance from the CO regarding the coordination of documents, dissemination, and transmission of procurement sensitive information. Procurement sensitive information shall not be transmitted electronically unless encryption is utilized. Depending on a particular procurement, other restrictions may apply.

6.4 Training

6.4.1 Contractor employees performing cybersecurity/cyberspace functions shall comply with the following requirements:

6.4.1.1 Training: All contractor and associated subcontractor employees working Cybersecurity Information Assurance (IA)/Cyberspace functions must comply with DoD training requirements in Department of Defense Directive (DoDD) 8140.01 and DoD 8570.01-M. Contractors shall identify, document, track, and report qualifications of contract support personnel who perform cyberspace work roles.

6.4.1.2 Certification: The contractor shall ensure that personnel accessing IS have the proper and current IA certification to perform IA functions at contract award in accordance with DoD 8570.01–M, IA Workforce Improvement Program. The contractor shall meet the applicable IA certification requirements as outlined in DFARS 252.239-2001, including:

6.4.1.2.1 DoD-approved IA workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01–M; and

6.4.1.2.2 Appropriate operating system certification for IA technical positions as required by DoD 8570.01–M.

6.4.1.2.2.1 Upon request by the Government, the contractor shall provide documentation supporting the IA certification status of personnel performing IA functions.

6.4.1.2.2.2 Contractor personnel who do not have proper and current certifications shall be denied access to DoD IS for the purpose of performing IA functions.

6.4.2 User requirements: All contractor employees that require access to DHA IT must comply with the requirements of DHA-Procedural Instruction 8140.01, Acceptable Use of DHA IT, to include those contract employees with privileged access.

6.5 Cybersecurity Requirements for Non-DoD IT or Covered Contractor IS:

6.5.1 The contractor shall, at time of award, have implemented the security requirements prescribed in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, “Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations” (available via the internet at http://dx.doi.org/10.6028/NIST.SP.800-171), in accordance with DFARS clause 252.204-7012.

6.5.2 NIST SP 800-171 DoD Assessment Methodology. The DFARS provision 252.204-7019 introduces the “NIST SP 800-171 DoD Assessment Methodology” requirement. This requirement enables a strategic assessment of a contractor’s implementation of the NIST SP 800-171 requirements as required in DFARS clause 252.204-7012. The DoD Assessment Methodology requirement flows down to subcontractors.

6.5.2.1 Basic Assessment: The contractor shall obtain and maintain access to the Supplier Performance Risk System (SPRS) via the PIEE, (available via the internet at https://www.sprs.csd.disa.mil/)

6.5.2.1.1 The contractor shall perform a Basic Assessment, using the NIST SP 800-171 DoD Assessment Scoring Template, and enter the results electronically in SPRS for each covered contractor information system that is relevant to an offer, contract, task order, or delivery order. See Attachment 2, Deliverable Schedule Table.

6.5.2.1.2 The contractor shall ensure that applicable subcontractors also have their results of a current assessment posted in SPRS prior to awarding a subcontract or other contractual instrument in accordance with DFARS clause 252.204-7020.

6.5.3 The contractor shall provide the government with…