PWS-Security Maintenance.pdf

PERFORMANCE WORK STATEMENT

SECURITY SYSTEM MAINTENANCE

DWIGHT D. EISENHOWER ARMY MEDICAL CENTER (DDEAMC)

FT. GORDON, GA 30905

1. GENERAL: This is a non-personnel services contract to provide Dwight David

Eisenhower Army Medical Center (DDEAMC) with 24/7 maintenance of existing and new provided equipment on all security systems.

1.1 Description of Services/Introduction: The contractor will ensure all security (both

Access and Control and Camera CCTV) current and future security hardware, for term of contract, is in good operating condition in all buildings assigned to the Eisenhower Army

Medical Center, Fort Gordon, Georgia 30905. Contractor will maintain the integrity, functionality and reliability that are required to protect critical environments. Contractor will provide and install software updates and back up security system files monthly, ensuring program licenses do not expire. Licenses renewal cost is included in this contract. Contractors will provide training to security staff on operating procedures on all security installed equipment. Contractor will perform inspections on systems that secure high value and mission essential areas. Contractor will provide client with on-site end user training of all security equipment installed. Contractor will provide replacement of any and all parts that become faulty and or not in working order, to keep system working

24/7.

1.2 Background: Dwight David Eisenhower Army Medical Center (DDEAMC) uses an access and control system and cctv system to monitor security of buildings on Fort

Gordon belonging to the Medical Center.

1.3 Objectives: This maintenance contract is required to maintain our security and access systems which protect classified material, high value items, controlled medical substances and ensures the safety and security of our patients, visitors, and staff. This contract ensures we can provide 24/7 security coverage of the facility.

1.4 Scope: Contractor shall provide all labor, tools, supplies, additional materials and supervision to maintain the existing and new provided equipment on all security systems defined in this Performance Work Statement.

1.5 Period of Performance: The period of performance is from 1 September, 2025 – 31

August , 2026 and shall be for one Base Year of 12 months and four 12-month option years.

1.6 General Information:

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this performance work statement. The contractor shall develop and implement procedures to identify, prevent, test and ensure non-recurrence of defective services. Contractor shall conduct quality assurance audits that will be conducted quarterly (monthly for all alarms) to ensure system integrity and performance to all applicable codes and policies. Audits will be scheduled in advance and performed during normal business hours at the convenience of both parties. Audit findings will be given in writing to the client at the end of the inspection.

1.6.2 Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan specified in 1.6.1.

1.6.3 Recognized Holidays: Contractor shall provide support on holidays if systems become inoperable and/or a major breach of security will affect the operations of the organizations place of employment as outlined in 1.6.5.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

Juneteenth

1.6.4 Hours of Operation: The contractor shall perform the services required under this contract during the following hours: Tuesday and Thursday between the hours of 0730-

1630 EST except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Travel time to worksite is not included in time “on-site” or work completed. A total of 8 hours per day, twice a week is required. Contractor is responsible for providing

24hours, 7 days a week technical support.

1.6.4.1 Response Time: Contractor will guarantee a 4-hour response to all service calls 7 days a week.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at: Dwight D. Eisenhower Army Medical Center (DDEAMC) and at all external buildings locations that have security equipment and is used for monitoring security on Fort Gordon, GA 30905

1.6.6 Security Requirements:

1.6.6.1 Contractor personnel performing work under this contract must become familiar with all security requirements at time of the proposal submission and must maintain the level of security required for the life of the contract.

1.6.6.2 All contractor employees performing work on site shall report to the Security office and obtain vendor credentials for the duration of the work. Contractor employees shall always wear their badge credentials while on site.

1.6.6.3 All contractor employees with access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DoD Information

Assurance Awareness Training prior to access to the information system and then annually thereafter.

1.6.6.4 AT level 1 (general): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor submits certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within 15 calendar days after completion of training by all employees and subcontractor personnel.

1.6.6.5 The contractor and all associated subcontractors' employees shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal

Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DoD

HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.6.6 The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO).

This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees' commencing performance, with the results reported to the COR no later than

45 calendar days after contract award.

1.6.7 Regulations, Safety, MSDS: Contractor’s shall notify POC of unsafe working conditions and to properly handle and/or dispose of waste materials determined to be present at work site. Debris generated during the work process shall be removed by the contractor. The construction area shall be cleaned daily by the contractor.

1.6.8 Contractor shall follow all regulations as determined by NFPA 70, 80, 99 & 105, NEC, ASME, UFC, and EM 385-1-1 Safety and Health Requirements Manual of the US

Army Corps of Engineers. All work activities, to include travel to and from the work site, will comply with Ft Gordon installation rules and guidance.

1.6.8.1 Contractor shall be responsible for maintaining SDS (MSDS) information for all hazardous materials. Copies shall be always maintained on site (either in construction zone in the Safety binder or near-by on workman’s cart).

1.6.8.2 Contractor shall comply with all applicable OSHA regulations and at no times cause exposure to Operations Security Personnel (including staff and/or visitors) due to chemical and/or physical health hazards resulting from contractor performed work activities. In the event of a breach of barriers designed to isolate chemical/physical hazards from non-construction work environments, the contractor shall provide air monitoring results to the COR or POC.

1.6.9 Storage: The contractor shall be responsible for storing materials and equipment.

1.6.10 Access: Any request for access outside the immediate areas, will be requested at least four (4) business days prior to needed access.

Any request for access less than four (4) days will be disapproved and rescheduling will be required.

1.6.11. Fire Barrier: All penetrations in a fire barrier will be inspected IAW Fire Barrier

Penetration Policy. Existing fire stopping products shall be equivalent to Hilti brand in rating and durability. If an equivalent fire stop brand is proposed, contractor shall ensure it is clearly identified where it is used, to ensure that Joint Commission inspectors will not question the different appearance in fire stop systems used

1.6.11.1 Certification(s) for fire stop procedures will be provided for any and all personnel executing fire stopping procedures. Contractor shall submit all fire barrier permits directly to the POC for processing and for inspection. Copies of completed/approved permits will be included as part of the closeout documentation.

1.6.11.2 Any and all penetrations made to firewalls (inclusive of fire barriers separating floors) will not be left open for any period of time (i.e. waiting for fire stop materials). The walls surrounding any electrical closet are considered a fire barrier, even though they are not reflected as such on fire barrier drawings.

1.6.11.3 Contractor shall adhere to requirements of Fire Watch Policy for any grinding or hot work

1.6.12 Noise: All excessive noise (i.e. jackhammering, hammer-drilling, saw cutting of floor, etc.) will be identified no later than three (3) workdays prior to the activity and is subject to approval.

1.6.13 Physical Security: All tools, equipment and contractor materials must be secured when not in use. Lost and or stolen tools shall be the responsibility of the contractor.

Contractor shall report all incidents of loss or theft to the COR when discovered.

1.6.14 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government, except for the case of breaching a ceiling or fire wall.

1.6.15 Data Rights: The Government will provide computer access. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Contractor will ensure that all Passwords, log in ID’s, license numbers and or all access to security systems and computer-based systems, are given to the Physical

Security Specialist. This includes all IP addresses, network diagrams and any informational accessibility to access systems within the security systems and or functions thereof will remain the property of DDEAMC. Contractor will ensure DDEAMC security has full access to all systems prior to termination of contract.

1.6.17 Contractor Manpower Reporting: ACCOUNTING FOR CONTRACT

SERVICES – The Office of the Assistant Secretary of the Army (Manpower & Reserve

Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL Contractor Manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://cmra.army.mil/

1.6.18 Physical Security/Key Control: Contractor may be issued keys. The Contractor shall reimburse the Government for lost keys or lock sets, if the lock sets are required to be replaced because of lost keys. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

https://cmra.army.mil/

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key

Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters a contract with a prime contractor. The

Government does not have privity of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CCTV Closed Circuit TV

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DFARS Defense Federal Acquisition Regulation Supplement

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

ODC Other Direct Costs

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Government will provide equipment to be used pertaining to the expansion of the security system.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

4.2. Materials: All other parts, equipment, software and components of current system in place will be considered all-inclusive to repair or replacement of, by the contractor to ensure integrity of systems in place. This includes items such as batteries, cameras, door readers, magnets, motion sensors, wiring, printer, monitoring screens, DVR’s as an example of some of the parts or any and all parts in order to maintain system. Any new additions to the security system i.e. cameras, monitors, DVR’s or technological upgrades will be at cost of the contractee with cost of installation incurred and completed by the contractor, of which once installed becomes inclusive as well.

4.3 Training: The contractor shall provide system training to all identified Operations and Security personnel. Training will include troubleshooting, initializing the system, rebooting the system, shutting down the system, any updated system firmware and hardware and authorized user modifications of the system. On any updated systems

5. Specific Tasks:

5.1 Special Qualifications

5.2 AMAG Symmetry Complete: Contractor must be licensed and certified as a distributor/installer in the AMAG System. Proof of licenses and certifications must be provided.

5.3 Avigilon: Contractor must be licensed and certified in the Avigilon System. Proof of licenses and certifications must be provided.

5.4 CCTV: Contractor must be licensed and certified to install, test, replace and network

CCTV via analog or POE via IP address. Proof of licenses and certifications must be provided.

5.5 Georgia Low Voltage License, Unrestricted

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

AR 380-6 Personnel Security Program 24 Jan 2014

AR 380-67 Army Information Security Program 22 Oct 2019

AR 525-27 Army Emergency Management Program 20 Mar 2019

DISAI 630-230-19, Cybersecurity

DODM 5200.01, Vol 1-4 Information Security Program, 24 Feb 2012

AR 190-51, Physical Security, 15 Jun 2018

7. ATTACHMENTS/TECHNICAL EXHIBIT LIST:

Exhibit A: Performance Requirements Summary (PRS)

Exhibit B: Camera and ANAM Parts List for Contract

Exhibit A

Performance Requirements Summary (PRS)

Performance Requirements Summary

PERFORMANCE PERFORMANCE REF SOW METHOD OF

OBJECTIVE STANDARD ASSESSMENT

Backup security systems Contractor shall backup security system Para. 1.1 COR/SME Review files monthly

Security Intrusion/Panic Contractor shall test alarms an Para. 1.6.1 COR/SME

Alarms Testing annotate results on DA Form 4930 Document on File

(Alarm/Intrusion Detection Record)

Test will be conducted monthly.

Quality Assurance Audits Contractor shall conduct Quality Para. 1.6.1 COR/SME

Assurance Audits quarterly Document on file

Onsite Technician Contractor shall provide onsite Para. 1.6.4 COR/SME Review technician 2 (8) hour days per week during normal duty hours (Monday thru

Friday)

Service Calls Contractor shall respond to all service Para.

1.6.4.1 COR/SME

calls within 4 hours. This will be tracked Tracked by Service Call Number as calls are submitted.

Exhibit B

Camera and ANAM Parts List

Server # Service

Tag

IP Address # of drives

Storage ACC version

UserID

NVR1 3FTVFX1 10.249.9.192 4 4TB 5.10.14.2 Admin

NVR2 B23R382 10.249.9.193 4 4TB 5.10.14.2 Admin

NVR5 9LLHKD3 10.249.9.194 3 24TB 7.14.4.10 Admin

Client Name IP Address

ACC

version

Win ID

1 1/2 10.249.9.151

5.10.14.2

2 3/4 10.249.9.152

3 5/6 10.249.9.149

4 BSL 2/3 10.249.9.148

7.14.4.10

5 Middle 10.249.9.150

ACC 5 License # Cams Version

AQWNMKLC3KS4SC8FL58EP44THH 8 8C-ACC5-ENT

W9IKRMVLSGQHTXDGEIHU89G2L8 8 8C-ACC5-ENT

FRC4WDTMWDLAMUE2I27K52RQIA 1 1C-ACC5-ENT

6LGZWQRNJSDY3GXSFXV72QTVHD 1 1C-ACC5-ENT

VGQ8PNRQLQEJPE7NZXN3TXD6XF 1 1C-ACC5-ENT

84H9I23FEDIJZS4MQDCR38G6ID 1 1C-ACC5-ENT

P8WSGA6NNPL9MYHHUSTRT8ITFF 1 1C-ACC5-ENT

KWVFUJECZVTUKIAWYH2EKWNE5E 1 1C-ACC5-ENT

XXRMXQQXVHJN6F7MG7JZVRIKLA 1 1C-ACC5-ENT

ZLUCRZJH25MENHL3XTK6KMUH9D 1 1C-ACC5-ENT

RYFE5DYMRC8HGNT9NZMU74REHF 1 1C-ACC5-ENT

Q8K85F6YV82PAGQGWW7X2QQZFG 1 1C-ACC5-ENT

F53FFCAK3SSZAVEVF72TZ496AG 1 1C-ACC5-ENT

DN469FXVXZWEXNP2GE7H2A6V4A 8 8C-ACC5-ENT

SIF3EFYDEX86SQ6P4RLJD6WTUE 4 4C-ACC5-ENT

1 Server

Computer AMAG station x2

AVG Client 1 - DVR 1

AVG Client 2 - DVR 2

AVG Client 3 - DVR 3

Easy Lobby

Easy Lobby Printer

Easy Lobby Scanner

FARGO Badge Printer

Cannon Rebel Photo Camera

8 Wall CCTV Monitors

Cameras - See List

Doors - See List

Password ACC ID ACC Pass ACC ID ACC Pass

D@tac0m12 Admin D@tac0m12 Security E@mc2023

D@tac0m12 Admin D@tac0m12 Security E@mc2023

D@tac0m12 administrator D@tac0m12 Security E@mc2023

Win Pass Windows Questions

ACC 7 License

Cams Version

3B50191561BF43FAA476D86296DEEF17 8 ACC7-ENT

71C0A280CB68450DB5AC13EB356ECB05 17 ACC7-ENT

8A2121312333486D8019E180A6E3F36E 1 ACC7-ENT