PWS - Reverse Distribution 2026.pdf
PDF 124 KB Posted
- Solicitation number
- IHS-SS-26-1526527
About this file
This is a Performance Work Statement (PWS) for pharmacy reverse distribution services at the Woodrow Wilson Keeble Memorial Health Care Center (WWKMHCC) in Sisseton, South Dakota.
The contractor shall provide quarterly return services for expired medications at the facility located at 100 Lake Traverse Drive, Sisseton, SD 57262. Key performance requirements include: providing self-service shipping labels at no cost to cover shipping expenses; delivering packaging instructions to pharmacy staff; picking up shipping containers within 10 business days of request; furnishing certificates of receipt, manifests, invoices, or other documentation within 60 days that specifically identify controlled substances; accepting all non-returnable and hazardous drugs for destruction without additional charges; and applying returns credits to the pharmacy prime vendor account within 120 days. The contractor is responsible for all associated costs including travel, lodging, per diem, fringe benefits, and taxes.
The contract period is one year from the date of award. Performance is assessed annually through records review and pharmacy staff feedback with specific Acceptable Quality Levels (AQLs): 100% compliance for shipping labels, packaging instructions, receipt documentation, and hazardous drug acceptance; and 95% compliance for timely pickup and credit processing. The Contracting Officer's Representative (COR) is responsible for surveillance. The contractor must employ adequately certified staff as applicable for expired medication returns and processing. Failure to meet established AQLs may result in corrective action requests and negative past performance evaluations for future contract actions.
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Text version
Woodrow Wilson Keeble Memorial Health Care Center (WWKMHCC) Performance Work Statement
Pharmacy Reverse Distribution Service
Purpose:
Pharmacy reverse distribution services rendered by the Contractor shall include the quarterly return of expired medications.
Background:
The Mission of the Woodrow Wilson Keeble Memorial Health Care Center is to provide the best possible healthcare services to the Native American population of the Sisseton-Wahpeton Oyate of the Lake Traverse Reservation. To meet this mission the Woodrow Wilson Keeble Memorial Health Care Center has identified a need for a service contract for a pharmacy reverse distribution service.
Performance Requirements:
1. Provide self-service shipping labels, which cover shipping costs, for expired medications at the WWKMHCC, 100 Lake Traverse Drive, Sisseton, SD 57262.
2. Provide instructions for pharmacy staff to properly package self-service shipping containers.
3. Provide pickup of shipping containers within 10 business days of service unit’s request for returns.
4. Make available to the service unit a certificate of receipt, manifest, invoice, or other suitable listing receipt for expired medications received, with the ability to specifically identify all controlled substances. Such record will be made available by the 60th day after the self-service shipment.
5. Accept all non-returnable items, even hazardous drugs, for destruction for no additional charge.
6. Apply returns credit to pharmacy prime vendor account within 120 days of return.
7. Be responsible for all travel, lodging, per diem, fringe benefits, Federal/State/Local taxes, plus any other cost pertinent to the performance of this contract.
Performance Standards & Acceptable Quality Levels (AQLs):
Performance Standard Acceptable
Quality Level
(AQL)
Method of Surveillance
Provide self-service shipping labels that cover shipping costs for expired medications. 100% Records review
Provide instructions to pharmacy staff for proper packaging of self-service shipping containers.
100% Feedback from pharmacy staff
Performance Standard Acceptable
Quality Level
(AQL)
Method of Surveillance
Pick up shipping containers within 10 business days of the service unit's request for returns. 95% Records review
Make available a certificate of receipt, manifest, invoice, or other suitable listing of expired medications received within 60 days.
100% Records review
Accept all non-returnable items, including hazardous drugs, for destruction at no additional charge.
100% Records review
Apply returns credit to the pharmacy prime vendor account within 120 days of return. 95% Records review
Deliverables:
Annual summary report summarizing full-year performance.
Compliance Requirements:
Contractor shall provide adequate staff that possess proper certification, if applicable, for expired medication returns and processing.
Place & Period of Performance:
Woodrow Wilson Keeble Memorial Health Care Center, Sisseton, SD
Date of Award x 1 year
Performance Assessment Method (QASP):
Performance Objective Acceptable Quality Level (AQL) Frequency Responsible
Party
Shipping Labels and Return Kits
100% of requested shipments receive prepaid labels at no cost to the Government.
Annual COR
Packaging Instructions
Instructions are available and accurate for all shipments.
Annual COR
Timely Pickup 95% of pickups occur within 10 business days.
Annual COR
Receipt Documentation
100% of required documentation provided within 60 days of shipment.
Annual COR
Performance Objective Acceptable Quality Level (AQL) Frequency Responsible
Party
Destruction Services 100% acceptance of eligible items with no additional fees.
Annual COR
Credit Processing 95% of credits applied within 120 days of return.
Annual COR
Contractor Cost Responsibility
100% compliance; no unauthorized charges billed to the Government.
Annual COR
Contractor performance will be evaluated on an ongoing basis. Failure to meet the established AQLs may result in corrective action requests and may be considered during past performance evaluations and future contract actions.
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