PWS Regulatory and Property Management Supp.pdf

Property Regulatory and Management Support

PERFORMANCE WORK STATEMENT

1. Background. The United States Congress established the Armed Forces Retirement Home (AFRH) as a separate federal agency in 1991 when it enacted the Defense Authorization Act, Public Law 101-

510. AFRH is the only Federal Agency that does not receive tax payer funds for every day operation.

The Agency’s source of income flows from the enlisted men and women of the Armed Forces of the United States through a small payroll deduction and forfeitures. In addition to the contributions from enlisted personnel, AFRH enjoys donations from generous individuals and the interest income from a trust fund established in 1855 for the Forefather to AFRH, the United States Soldiers Home. While the total number of residents varies from month-to-month, AFRH provides a home for approximately 600 former enlisted personnel in their retirement years at both the Gulfport and Washington campuses. This Home provides retired veterans with the common daily living needs such as: private rooms, bank, chapel, convenience store, mail room, laundry facilities, barber/beauty shop, dining facility, and a 24-hour security and staff presence. In addition to these common needs, AFRH offers social, recreational, and occupational activities for many interests. While residents live in this community, AFRH provides for their overall health care needs in a high quality manner; including on site primary care, medical care, and a continuum of long-term care services as residents transition from independent living. Our residents found it to be an honor to serve our country. AFRH finds it to be an honor to serve them now.

2. Purpose. The Contractor shall provide all management, supervision, personnel, services, materials, supplies, facilities, transportation, tools, and general and specialized equipment to provide support services related to the position’s of the Federal Preservation Officer (FPO) and Senior Real Property Officer (SRPO).

3. Scope. The Contractor shall inspect, assess required work, and perform the required tasks related to the management of real property. The Armed Forces Retirement Home (AFRH) complies with all laws and regulations that apply to federal agencies concerning real property management responsibilities and historic preservation. As part of these requirements, AFRH is mandated to designate a Federal Preservation Officer (FPO) and a Senior Real Property Officer (SRPO) to manage the implementation of policies and programs related to the National Historic Preservation Act, Executive Orders 13423 and 13514, and Executive Order 13327, respectively. AFRH has combined the roles of the FPO and SRPO and place the duties and responsibilities of those offices under the position of the AFRH Facilities Manager (FM). The Contractor shall provide support to the AFRH Facility Manager in performing the duties and responsibilities of the FPO and SRPO roles.

3.1 Responsibility. The Contractor shall assume total responsibility for all requirements stated herein on the contract start date and shall complete all work in accordance with all applicable codes, standards, regulations, and/or laws.

3.2 Contract Type. The Government anticipates awarding a hybrid Fixed Price/Labor Hour contract for all services.

4. Specific Tasks. The Contractor shall provide all labor, personnel, material, equipment, services, and applicable subcontractors to fulfill all requirements stated in this section.

4.1. The Federal Preservation Officers (FPO) support responsibilities:

4.1.1. Assume the role of the Cultural Resources Manager (CRM) for the duration of the AFRH- W Programmatic Agreement (PA). This role shall address both the CRM duties outlined in the AFRH-W Historic Preservation Plan (HPP), as well as other activities related to the management of AFRH historic properties

4.1.2. Assist the FPO with the National Historic Preservation Act (NHPA) Section 106, 110, and 111 compliance, compliance with the AFRH-W PA, implementation of the AFRH-W Historic

Preservation Plan (HPP), and the AFRH-W Historic Preservation Maintenance Program

(HPMP).

4.1.3. Assist the FPO with federal design review procedures for all capital improvements at AFRH-W that are under the review authority of the National Capital Planning Commission (NCPC) and the Commission of Fine Arts (CFA).

4.1.4. Assist the FPO with communications activities related to cultural resources management and historic preservation.

4.1.5. Assist the FPO with preservation-related reporting requirements pursuant to the AFRH-W PA, Executive Order 13287, and other federal reporting that addresses the agency’s historic preservation program or cultural resources management.

4.1.6. Assist the FPO with the formal documentation and evaluation of historic resources as necessary.

4.1.7. Review automatic email alerts from the Maintenance System that concern historic resources in order to advise AFRH on impact of historic resources.

4.1.8. Assist in the development of documents including Master Plans that may impact preservation.

4.1.9. Develop and amend policies and procedures when requested related to historic preservation and cultural resources management on federal property including, but not limited to, Historic Preservation Plan, AFRH-W Programmatic Agreement (PA), and Standard Operating Procedures.

4.2. Architectural Support Requirements when applicable:

4.2.1. Assess the existing conditions of historic resources when requested

4.2.2. Develop treatment recommendations, scopes of work, phasing plans, architectural designs, and specifications;

4.2.3. Be proficient with the International Building Code and RSMeans;

4.2.4. Meet the Secretary of the Interior’s Professional Qualifications for a Preservation Architect, as prescribed in 36 CFR 61, Appendix A.

4.3. The Senior Real Property Officers (SRPO) support responsibilities:

4.3.1. Provided support services for the SRPO shall include activities related to compliance with Executive Order 13327 as it applies to AFRH.

4.3.2. Assisting the SRPO to ensure consistency of all capital improvements with the AFRH-W Master Plan.

4.3.3. Assist in ensuring that any leasing effort, including the major Zone A development on the AFRH Washington Campus, follows any and all federal compliance regulations or laws in association to preservation and property.

4.3.4. Obtain, manage, and store appraisals of commercial and residential properties to determine market rental rates.

4.3.5. Assist in finding appropriate residential and/or commercial tenants for vacant real property being leased by AFRH and executing leases with said tenant.

4.3.6. Screen and conduct background checks on potential tenants.

4.3.7. Review and edit lease terms to ensure consistency with AFRH and federal policies and procedures.

4.3.8. Provide property management for commercial entities that lease AFRH property

4.3.9. Assist AFRH tenants and AFRH navigate the complex Government processes for approving construction, renovations, or remodeling on AFRH properties; with special focus on the Washington Campus.

4.4. AFRH IRIS Cloud System Support Requirements and Responsibilities

4.4.1. Update, modernize, maintain, administrate, organize, and host AFRH’s IRIS Cloud System, a web-enabled cultural resource and real property management system utilizing open-source platforms such as Arches or similar geospatial cultural resource databases.

4.4.2. Be proficient with Python-based frameworks, including Django, and open-source geospatial technologies.

4.4.3. Be proficient at integration of Geographic Information Systems (GIS) and interactive mapping capabilities for cultural resource visualization and spatial data management.

4.4.4. Be proficient at database design and management for complex cultural resource inventories including physical resources, management areas, and documentation activities with relational data structures.

4.4.5. Provide hosting and infrastructure management for public-facing cultural resource web applications.

4.4.6. Provide and manage login credentials for staff to access and utilize non-public cultural resources and maintenance data.

4.5. General Support Requirements and Information.

4.5.1. Compile reports and/or supporting documentation related to FPO and/or SRPO, present said document if applicable, submit said document if applicable, and file and retain documents until the end of the contract.. (These documents are the property of AFRH and shall be turned over to AFRH at the expiration or termination of this contract.

4.5.2. Provide Master Plan development, editing, or amending services when requested.

4.5.3. Reports required to be compiled, submitted and filed include but are not limited to Federal Real Property Profile, Asset Management Plan, Heritage Assets, Federal Archeology Program Report, Preserve America Progress Reporting, Cooperating Agency Status Report, Annual CRM Report, FCIP.

4.5.4. If applicable to the duties of the Contractor, the Contractor shall meet with regulatory bodies on behalf of AFRH and present any findings found handling support services.

4.5.5. The Contractor shall provide assessments of property or historic resources as requested.

4.5.6. Meet with the FM once a quarter to discuss the status of historic resources, real property, future projects, current projects, possible issues, appropriate care of resources, and any other topic that may need to be address.

4.5.7. Provide NEPA support including, but not limited to, research, study, analysis, assessment, documentation, and report creating.

4.5.8. Regulations governing required reports include but are not limited to EO 13327, EO SFFAS 29, Archeological Resources Protection Act, EO 13287, EO13423, EO 13514, NEPA, AFRH+W Programmatic Agreement and Historic Preservation Plan, and Federal Capital Improvement Plan.

4.5.9. Consult with multiple stakeholders on historic preservation and real property agreements issues, reports, legal documents, and other related topics.

4.6. Primary “Day-to-Day” Support Activity – Below is a list of general duties performed by the contractor on a regular bases. These duties are consistent with the responsibilities and requirements listed above.

4.6.1. Internal Design Review: Review of proposed projects and activities that may affect historic resources or require environmental compliance. Guide staff, tenants, and contractors on compliance requirements, assist in the application of relevant standards and guidelines, and prepare for any required external reviews.

4.6.2. External Design Review: Manage all external design review activities including consultation with NCPC, CFA, and DCSHPO staff, preparation of all presentation materials, preparation of design review submissions, and assisting AFRH in meeting all guidelines and standards.

4.6.3. Reporting: Assist the FM in meeting all annual and triennial external reporting requirements related to historic preservation. This includes but is not limited to an annual report to the DC State Historic Preservation Officer, a triennial report to the Secretary of the Interior (through the Advisory Council on Historic Preservation), and an annual update to the AFRH Historic Preservation Maintenance Program.

4.6.4. Campus Support: Work directly with the AFRH maintenance contractor, campus operations staff, and external contractors to provide technical support and guidance regarding the treatment of historic resources.

4.6.5. General Real Property Support: Responding to data requests and providing subject-matter expertise as needed for all real property-related issues.

4.6.6. Database Maintenance: Maintaining the historic resource inventory and the AFRH IRIS database.

4.7. Billing Format

4.7.1. Fixed Fee

4.7.1.1. General Support:

• Contractor shall be available for consultation (approximately 6 hours) to perform the following tasks:

o Discuss with the AFRH Facilities Manager and Chief of Campus Operations agency and campus activities, provide guidance regarding potential of ongoing projects, identify necessary support tasks, and review the status of ongoing activities.

o Communicate with Contractors, the AFRH maintenance Contractor, tenants, AFRH staff members, and other parties requesting on-site review of potential or ongoing projects affecting historic resources at AFRH-W.

• Satisfy documentation requirements related to maintenance monitoring.

• Manage, maintain, and host IRIS as the central repository for all facilities and development-related information and documents (this includes ongoing maintenance of the database but does not include creating the base AFRH drawing and photograph inventories that are currently not housed on the database).

• Monthly Leadership Updates: Contractor meet with agency leadership once per quarter to review the status of activities and identify necessary support tasks. Quarterly meetings shall be on-site and may occur over multiple days in a row to review several topics with different staff, stakeholders, tenants, or other individuals relevant to AFRH activites.

• Daily Maintenance Monitoring: Contractor review all maintenance requests flagged for historic preservation review by the Computerized Maintenance Management system.

Monitoring shall include maintaining an ongoing log of maintenance requests and importing the maintenance data into IRIS on a regular basis.

4.7.1.2. Reporting:

• Annual CRM Report: Draft the annual Cultural Resources Management Activities Report and submit to DCSHPO as required by the PA.

• Triennial Preserve America Report: Draft the triennial Preserve America report and submit to ACHP as required by EO 13287.

• Annual Historic Preservation Maintenance Program Update: Update the HPMP based on guidance provided in HPMP SOP 3I for annual updates.

• Triennial Historic Preservation Maintenance Program Update: Update the HPMP based on guidance provided in HPMP SOP 3I for triennial updates and assist with exterior conditions assessments on cyclical maintenance items.

4.7.2. Labor Hour (LH)- All items, responsibilities, meetings and/or activities not listed in the fixed fee that is within the scope of work described in the preceding section 4 shall be billed under LH.

4.7.2.1. LH projects- items that can be predefined once a need is discovered (such as an appraisal for a specific real property) shall be performed and paid based on an approved proposal based on LH and/or subcontractor cost submitted by the Contractor before the work is performed.

4.7.2.2. LH activities- activities, meetings, or responsibilities that cannot be predefined scope and/or time (such as meetings or Master Plan development) shall be billed on an hourly fixed rate established in the contract for the contactor participant. Provide contract rates for the principle, project manager, and assistant. (principle and project manager may be the same).

5. Unforeseen Condition (s). During the course of installation, if a related unforeseen condition(s) is encountered that prevents the Contractor from completing the work as proposed. Any additional work resulting or required from the aforementioned unforeseen condition(s) must be submitted and pre-approved by COR and/or CO in accordance with the thresholds established below:

• Services under $3,000.00. If the Contractor believes the work required (including labor, equipment and/or materials) would be under $3,000.00, the work shall be subject to only the COR’s approval, prior to performance.

• Services exceeding $3,000.00. If the Contractor believes the work required (including labor, equipment and or materials) would exceed $3,000.00, the Contractor shall prepare a detailed estimate illustrating the work required. The COR must approve this prior to performance.

No material and/or labor costs shall be incurred by the Contractor prior to approval by the COR in accordance with the approval thresholds established herein. All proposed materials and/or labor associated with any unforeseen condition shall be determined fair and reasonable by the COR prior to performance.

6. Contracting Officer's Authority. In no event shall any understanding or agreement between the contractor and any Government employee other than the CO on any order modifications, change orders, letter or verbal direction to the contractor be effective or binding upon the Government. All such actions shall be formalized by the proper contractual document executed by the appointed CO. The contractor is hereby put on notice that if a Government employee other than the CO directs a change in the work to be performed or increases the scope of work to be performed, it is the contractor’s responsibility to make inquiry of the CO before making the deviation. Payments shall not be made without being authorized by the appointed CO with the legal authority to bind the Government."

7. Period of Performance. The period of performance for under this contract shall include a 12-month base period from the date of the award and two 12-month option periods.

8. AFRH Business Hours. When the Contractor performs their responsibilities during AFRH’s Business Hours, they shall arrange work so as not to cause interference with normal occurrence of Government business. Though areas of AFRH are open 24 hours per day; 7 days per week, AFRH’s Business Hours are 7:00am to 4:00 pm, Monday through Friday, excluding Federal holidays: New Years Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day and Inauguration Day (Washington, DC only).

8.1. Allowable Contractor Hours of Operation. The Contractor may perform work between the hours of 6:30 A.M. and 3:30 P.M. any day of the week unless otherwise directed by the COR.

9. Place of Performance. The duty station shall be the AFRH Washington, DC Campus, but travel to the AFRH Gulfport, MS Campus may be required.

9.1. Travel. Travel expenditures shall be paid if the work performed requires the individual to travel to the AFRH-G office for temporary duty. Travel expenditure shall not be paid for work performed at the AFRH-W facility. Travel expenditure that shall be reimbursed are flight in general boarding class from duty station area to temporary duty station area, compact car rental in temporary duty station area while traveling, and basic lodging rates rental in temporary duty station area while traveling, but reimbursement shall be limited to no more than 120% of the current GSA travel expense rates listed on the GSA website for each expenditure item. Per diem rates shall be reimbursed at the current GSA travel Per diam expense rates. All travel must be submitted to the AFRH COR and approved prior to departure.

10. Permits, Licenses, Records, and Reporting. The Contractor shall be responsible for submission of all required code compliant forms and shall obtain required permits and licenses for the performance of work. Upon submission of reports or the acquisition of permits or licenses, the Contractor shall provide one (1) copy to the Government for its records.

11. Contractor Regulatory Responsibility. The Contractor shall comply at all times with applicable laws, regulations, and codes issued by Federal, State, and local Municipality governing health, safety, environmental, and fire prevention in regards to their performance responsibilities. While performing duties, the Contractor shall abide by all industry standards and original equipment manufacturers’ (OEM) specifications and recommendations.

12. Contractor-Furnished Equipment (CFE) and Vehicles. The Contractor shall furnish all equipment and materials including, but not limited to, motor vehicles, containers, and administrative equipment required to perform work required under this Contract. The Contractor shall repair and maintain all CF vehicles and equipment in a safe and serviceable condition suitable for their intended use. The Contractor shall not use any Government-owned tools, materials, or parts to maintain CF vehicles or equipment. CF vehicles or equipment not meeting applicable safety standards shall not be operated or stored on the AFRH facilities.

13. Contractor-Owned (CO) Vehicle Condition and Markings. All Contractor-owned vehicles shall be maintained in a neat, presentable, and operational condition. Contractor vehicles shall have clearly marked signs of sufficient size on both sides of the vehicle so as to be distinguishable from Government equipment. Markings shall include, but not be limited to, the Contractor’s name, telephone number, and the vehicle identification number.

14. Contractor-Furnished Facilities (CFF). The Government shall not provide facilities and the Contractor shall not place, construct, or otherwise provide additional buildings or facilities at the AFRH without prior written approval. The absence or non-availability of facilities shall not be cause for non-performance of this Contract.

15. Removal of Contractor Property. Within seven (7) calendar days after expiration or termination of this performance period, the Contractor shall remove of all Contractor-owned vehicles, equipment, tools, supplies, materials, and other items from the AFRH. The Government shall not be responsible for any Contractor-owned property left after performance period expiration or termination. If the Contractor does not remove said property from the AFRH within the stated time, the Government shall take possession of said property and dispose at the Contractor’s expense or use for AFRH’s needs.

16. Government Furnished Equipment (GFE). None

17. Government Personnel. The Contracting Officer (CO) has the overall responsibility for contract administration. The CO is the only Government representative authorized to amend, modify or deviate from the contract. The Contracting Officer’s Representative (COR) shall be designated in writing at the time of award to assist the CO in the day-to-day on-site administration of this contract. The COR responsibilities include: determining the compliance and adequacy of performance by the Contractor, in accordance with the terms and conditions of this contract; requesting removal of unsuitable Contractor employees; approving schedule and Quality Control Plan changes; ordering re-performance of unacceptable work or performance by other means, etc.

18. Management. The Contractor shall manage the total work effort associated with the services required herein to ensure fully adequate and timely completion of these services, and permit tracking of work in progress. Such management includes, but is not limited to, planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide staff with the necessary management expertise to assure the performance of the required work. Many of the services required by this contract include routine and scheduled weekend and holiday support and the Contractor shall ensure appropriate supervision and management consultation is available to respond to complaints or emergencies.

18.1. Key Personnel. Key personnel are defined as the Contract Manager and designated alternates. The Contractor shall provide a Contract Manager and perform continual management of the functional areas contained in this PWS. The Contract Manager shall conduct overall management coordination and shall be the central Point of Contact (POC) with the Government for performance of all work under the PWS. A Contractor employee shall be designated to act for the Contract Manager when work is being performed outside of duty hours or during the Contract Manager’s absence. The Contractor shall be required to provide the resume of key personnel at the time of award of contract for approval. Before the kick off meeting, the Contractor shall submit to the COR, in writing, the name, title, office, home, and mobile telephone number of the Contract Manager.

18.1.1 Substitution of Key Personnel. Any changes to the working status of key personnel shall be submitted to the COR for approval within 14 working days prior to the change. In addition, the Contractor shall provide personnel with specific licenses and certifications as required in this Contract.

18.2. Supervision of Work. The Contractor Manager shall supervise work performed by Contractor personnel to ensure that all Contract requirements are met. The Contract Manager or designated alternate shall ensure that required supervision of Contractor personnel is provided whenever work is being performed.

18.3. Contractor Responsiveness. The Contractor shall ensure the COR has current emergency contact numbers for cases where services pertaining to execution of the PWS need to be addressed at other than normal Contract work hours. A personal answering machine and/or service is permitted at other than normal Contract workdays and work hours for receipt of COR emergency response work requirements, provided that the Contract Manager or designee responds to all calls within 8 hours after notification of the call by the answering machine and/or service. If that’s after hours, then Contractor should respond at beginning of next business day. The Contract Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.The Contract Manager or his designated representative shall be immediately available during all “Allowable Contractor Hours of Operation” (see Section 7.1).

19. Contractor Employees. All employees are to be responsible and of good character.

19.1. Employee Qualifications and Certifications. The Contractor shall ensure that only qualified personnel with required licenses or certifications perform work on the AFRH premises.

19.2. National Agency Check. All Contractor personnel are required to undergo background security investigations to ensure suitability for employment with a Federal entity. At a minimum, criminal background checks shall be conducted for Maryland (MD), the District of Columbia (DC), Virginia (VA), and any state where the prospective staff member has resided for the last seven years.

For non-recurring or temporary services, the Contractor shall submit to the CO a letter for the CO's review to ensure whether a NAC is needed or not.

19.3. Employee Conduct. The Contractor shall be responsible for the performance and conduct of Contractor and subContractor personnel. Personnel employed by the Contractor in the performance of this PWS or any representative of the Contractor entering the installation shall abide by the security regulations and policy letters or directives of AFRH and shall comply with Executive Order 11222, May 8, 1965, Prescribing Standards of Ethical Conduct for Government Officers and Employees. No Contractor employee shall accept money or gifts from Residents. Contractor employees are prohibited from entering the occupied rooms of independent living residents without the prior approval of the COR. Any violation of the above shall result in immediate removal of the employee by AFRH security. Contractor employees shall not exhibit rude behavior toward civilians or other Contractor personnel. Loudness, vulgarity, rudeness, or other similar offensive conduct by an employee of the Contractor shall be grounds for denying the employee further access to the installation.The Contractor shall not employ for performance under this PWS any person whose employment would result in a conflict of interest with the Government's standards of conduct

19.4. Personnel Appearance. Contractor employees shall be well-groomed; clean; neat in appearance; clothes properly fitted; uniform appearance with nametags; and appropriately dressed for the work to be done. Contractor employees shall not wear clothing with slogans, drawings, or language which could be construed as being lewd, obscene, profane, racially offensive, sexually suggestive, Anti-American, or which advocates the use of illegal drugs or other unlawful conduct.

19.5. Employee Roster. At the Contract start, the Contractor shall provide the COR with a roster that lists all employees (to include subcontractor employees) requiring AFRH site access, their job titles, and CDL# for drivers. The Contractor shall update the roster as required, but not less than quarterly.

19.6. Smoking. Smoking is prohibited in all AFRH buildings and at least 25 feet from any occupied building on AFRH’s campus. Contractor employees shall ensure that the smoking policy is observed in all areas of the AFRH.

19.7. Alcohol and Drug Use. The Contractor shall not allow any employee to perform work when the employee is under the influence of alcohol, illegal drugs or prescription drugs which can adversely affect the employee's ability to perform their duties in a safe manner. Employees found to be under the influence of alcohol or illegal drugs shall be immediately removed from AFRH. The threshold for being under the influence of alcohol or illegal drugs is the same as that established by current laws for vehicle operation. The Contractor is responsible for establishing the method(s) by which employees shall be determined to be under the influence of alcohol or illegal drugs. The Government reserves the right to require any Contractor employee that is displaying errant or unexplained behavior to be removed from AFRH and immediately tested.

19.8. Termination of Employees. The Contractor shall ensure that employees who resign or are terminated from employment return identification badges to the Government immediately upon termination of employment with the Contractor.

20. Contractor Personnel Access. Contractor personnel shall be accompanied by COR or designee(s) while at AFRH or obtains written approval by the COR for unescorted access to the Contractors work areas but shall be subject to inspections by the Government as deemed necessary.

21. Contractor Personnel Removal. Government rules, regulations, laws, directives, and requirements that are issued during the Contract term relating to law and order and security shall be applicable to all employees or representatives who enter AFRH. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal (permanently or temporarily as the Government determines) from the work site. Removal of employees does not relieve the Contractor from the responsibility for the work defined in this PWS.

The COR may require the Contractor to remove any employee performing requirements under this PWS for reason of misconduct or security risk posed. Contractor employees shall be subject to dismissal from the premises upon determination by the COR that such action is in the interest of the Government.

22. Replacement of Contractor Employee for Security Reasons. The Government retains the right to request removal of the Contractor’s employees, regardless of prior clearance or Background Investigation (BI) adjudication status, whose actions clearly conflict with the interests of the Government. Upon the determination by the CO that a Contractor employee should be removed, the Contractor must remove the Contractor’s employee immediately after notification and shall provide replacement within 5 working days.

23. AFRH Personnel and Other Contractors. Government employees or other Contractors may be performing services in areas associated with the requirements of this contract. Some examples may be Contractors performing specialized and one-time jobs. The Government shall facilitate initial contact between Contractors or Government employees performing duties associated with this contract. The Contractor shall provide all further required coordination with the Contractor.

23.1. Disputes with AFRH Personnel and/or Other Contractors. The Contractor shall notify the COR, in writing, of disputes in receiving support from, or providing support to other Contractors and/or Government personnel within eight (8) working hours from the time the dispute occurs. If the Contractor is not able to resolve the dispute with the other Contractor and/or Government personnel within a reasonable amount of time (a reasonable amount of time shall be defined by the COR upon initial notification), the issue shall be forwarded to the COR for resolution. The COR shall provide written notice of dispute resolution(s) to the Contractor no later than five (5) workdays after the written notice for dispute resolution.

24. Pass and Identification Items. Pass and identification items are required for all Contractor personnel and non-Government owned vehicles entering AFRH. The Contractor pass and identification request shall be made to the COR on company letterhead and shall include: Contractor employee names, social security numbers, birth dates and work and home phone numbers.

25. Employee Badges/Parking. Contractor personnel shall visibly display Government furnished identification badges on their person in accordance with the AFRH procedures. All Contractor personnel shall comply with parking procedures published for the AFRH. Contractor employees shall return all AFRH issued identification badges and parking/vehicle IDs to the attending AFRH security officer stationed at the AFRH Security Gatehouse immediately upon exiting AFRH.

26. Safety. While performing the contract requirements, the Contractor shall ensure the protection of employees, health and safety of AFRH residents, staff, and visitors while preventing damage to property, materials, supplies, equipment, and work interruptions. The Contractor shall:

• Comply with all OSHA, District of Columbia Safety Code, and the AFRH Safety Regulations.

• Ensure that any additional safety measures shall be incorporated when it is deemed necessary by the Contracting Officer (CO) or COR.

• Ensure resident safety and shall report safety concerns to the AFRH Safety Officer.

27. Motor Vehicle/Traffic Regulations. Contractor employees operating motor vehicles at AFRH shall possess a valid driver's license. Driver and vehicle permits, licenses, registrations and proof of insurance shall be maintained in the vehicle at all times and made available upon request. Contractor employees shall comply with District of Columbia laws requiring seat belts be worn at all times. Contractor employees shall adhere to the posted speed limits. Speed limits on AFRH grounds are 15 mph unless otherwise posted. Only 5 mph is permitted when AFRH residents are present. Contractor personnel driving a motor vehicle on AFRH cannot use a cell phone unless the vehicle is safely parked or the driver is using a hands-free device.

28. Data and Information The Contractor shall respond to requests for any information from the COR and provide said information within a week unless an extension is granted by the COR upon the Contractors request.

The Contractor shall obtain COR approval before releasing any stored, generated, or archived information related to this PWS to news agencies, the Contractor’s corporate or other off-site offices, other Government agencies, other Contractors, private parties, or any other entity other than the COR, the Chief of Campus Operations, the CO, or the AFRH Agency.

29. Non-Payment for Additional Work. Any additional services or a change to work specified which may be performed by the Contractor, either at its own volition or at the request of an individual other than a duly appointed CO, except as may be explicitly authorized in the contract, shall be done at the financial risk of the Contractor. Only a duly appointed CO is authorized to bind the Government to a change in the specifications, terms, or conditions of this contract.

30. Indemnification. The Contractor shall indemnify and hold harmless the Government and its officers, agents, representatives, and employees from all claims, loss, damage, actions, causes of action, expense, and/or liability resulting from, brought for, or on account of any personal injury or property damage received or sustained by any person or property growing out of or attributable to any work performed under or related to the Contract, regardless of whether such claims, losses, damages, actions, expenses, and/or liability may be attributable to the fault, failure, or negligence of the Contractor.

31. Environmental Compliance. The Contractor is responsible for compliance with all AFRH, local, state and federal environmental policies and mandates. Penalty charges resulting from Contractor's failure to comply with environmental policies and mandates shall be borne by the Contractor only. The Contractor shall take any corrective actions as directed by such agencies with no additional cost to the Government.

32. Government Supervision of Contract Personnel. The Contractor shall be subject to inspections, audits, and work interruptions by AFRH personnel and personnel from other Government agencies. Such inspections, audits, and work interruptions are typical for Government Contractors and may delay the work performed by the Contractor.

33. Quality Control. The Contractor and the Contractor personnel shall be responsible for quality control but shall be subject to Government inspections and surveillance.

33.1. Inspections by the Government. The CO and COR shall inspect for compliance with contract terms throughout the contract period. Evaluation shall be based on the Contractor’s compliance with the requirements set forth in the Performance Requirements Summary (PRS) attached below, and the Government shall monitor the Contractor's performance under this Contract by performing checks of the Contractor’s performance of PWS tasks. The Government shall not only monitor “logistical tasks,” but shall also evaluate the Contractor’s response and resolution to customer complaints.

Typical procedures include random sampling, planned sampling, scheduled inspections, incidental inspections, and customer complaints.

33.2. Inspection Reports. The Government shall record surveillance inspections. When the Contractor's performance is unsatisfactory, a Contract Discrepancy Report (CDR) shall be issued.

The Contractor shall reply in writing within five (5) workdays from the date of the CDR. The reply must give the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

34. Performance Meetings. The Government and Contractor representatives shall meet as often as necessary to ensure satisfactory performance in accordance with the PWS.

35. Performance Requirements Summary. The Contractor service requirements are summarized into performance objectives that relate directly to contract success. The performance standards briefly describe the minimum acceptable levels of service for each objective. These standards are critical to successful contract completion.

36. Periodic Surveillance. This method employs a “spot check” style of evaluation and may be adjusted, based on quality trends. The PRS contains only those items considered most important for contract accomplishment. The Government retains the right to inspect all PWS requirements. The Contractor shall correct the unacceptable performance within 24 hours. If the Contractor does not correct the unacceptable performance within 24 hours, the COR shall notify the CO who shall take appropriate administrative action.

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INCENTIVE/

DISINCENTIVE

Contractor Tasks Under QASP

QASP

Provide expert advice on Leasing Section 4

Performs this duty 100% of the time unless an exception is granted by the CO or COR.

Spot inspections performed throughout the month and from complaints received on violations.

Past Performance

QASP

Provide expert advice on Historic

Preservation Section 4

Performs this duty 100% of the time unless an exception is granted by the CO or COR.

Spot inspections performed throughout the month and from complaints received on violations.

Past Performance

QASP

Provide expert advice on Federal Property

Compliance Section 4

Performs this duty 100% of the time unless an exception is granted by the CO or COR.

Spot inspections performed throughout the month and from complaints received on violations.

Past Performance

QASP

Provide complete hosting, management, and development of the AFRH IRIS Cloud

System

Section 4

Performs this duty 100% of the time unless an exception is granted by the CO or COR.

Spot inspections performed throughout the month and from complaints received on violations.

Past Performance

QASP

Provide all studies, evaluations, appraisals, and reports indicated in section 4

Section 4

Performs this duty 100% of the time unless an exception is granted by the CO or COR.

Spot inspections performed throughout the month and from complaints received on violations.

Past Performance