PWS - Refuse Recyling Services v3 CAO 02Mar23.pdf

PERFORMANCE WORK STATEMENT

FOR

REFUSE COLLECTION, RECYCLING AND DISPOSAL SERVICES

1.0 General:

1.1 Scope. The refuse collection, recycling and disposal services shall encompass the 500,000 sq. ft. facility accommodating upwards of 1200 personnel daily. This Performance Work Statement (PWS) defines the required refuse collection, recycling and disposal services for the Army National Guard Bureau - TARC located in Arlington, VA.

1.2 Background. The National Guard Bureau (NGB) at Temple Army National Guard Readiness Center (TARC) is government facility comprised of two buildings located at 111 S. George Mason Drive and U.S. Route 50. The facility houses approximately 3000 assigned personnel with daily operations that include a full-service Cafeteria, Snack Bar, and Two 24-hour Operation Centers.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of (0730-1630) on (Monday through Friday), except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at Temple Army National guard Readiness Center, 111 South George Mason Drive, Arlington VA 22204. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease.

1.4.2 Recognized Holidays: The contractor shall not perform services on these below listed Federal holidays. The following are recognized US holidays. The contractor (shall / shall not) perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday: 3rd Monday in January

1.4.2.3 President’s Day: 3rd Monday in February

1.4.2.4 Memorial Day: May 31st

1.4.2.5 Independence Day: July 4th

1.4.2.6 Juneteenth: June 19th

1.4.2.7 Labor Day: 1st Monday in September

1.4.2.8 Columbus Day: 2nd Monday in October

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day: 4th Thursday in November

1.4.2.11 Christmas Day: December 25th

1.4.3. Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.4.4. Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.4.3 SEVERE OR UNUSUAL WEATHER SCHEDULE. The contractor shall collect refuse and recycling materials during periods of inclement weather. Exceptions to this may be authorized by the Contracting Officer or his designated representative in cases of unusually severe weather. Severe weather is defined as flooded roadways around the government facility, snow totaling 6 or more inches and ice-covered main arteries.

When exceptions are granted, the contractor shall accomplish all collections within 24 hours after the severe weather has terminated. Rescheduling to provide make-up collections shall not be a basis for a claim by the contractor for additional compensation.

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1. For contractors requiring Common Access Card (CAC): Not applicable to the scope of this contract.

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: Not applicable to the scope of this contract.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): Not applicable to the scope of this contract.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative). within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR

1.4.5.4. iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. Not applicable to the scope of this contract.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks. Not applicable to the scope of this contract.

1.4.5.7 Army Training Certification Tracking System (ATCTS): Not applicable to the scope of this contract.

1.4.5.8 Information Assurance (IA) Training. Not applicable to the scope of this contract.

1.4.5.9 Information Assurance (IA) / Information Technology (IT) Certification. Not applicable to the scope of this contract.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all https://jko.jten.mil/courses/atl1/launch.html notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training. Per AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training.

Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm

1.4.5.12 OPSEC SOP/Plan. Not applicable to the scope of this contract.

1.4.5 13 Contracts that require Handling or Access to Classified Information. Not applicable to the scope of this contract.

1.4.5.14 Threat Awareness and Reporting Program (TARP). Per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees with security clearances must receive annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2 Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training, personnel trained, and date of training within 15 days of training completion

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.4.7 Special Qualifications: Not applicable to the scope of this contract.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced the contractor shall resolve outstanding issues raised by the Government.

Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: Not applicable to the scope of this contract.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 Contractor Travel: Not applicable to the scope of this contract.

1.4.13 Data Rights: Not applicable to the scope of this contract.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.4.7 Special Qualifications: Not applicable to the scope of this contract.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to

2.0 Definitions and Acronyms

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AEI Army Enterprise Infrastructure AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security

CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

Not applicable to the scope of this contract.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: The contractor shall furnish everything required to perform these services as indicated.

4.1.2 Refuse and Recycling Collection Vehicles and Operators. The contractor shall provide and maintain refuse and recycling collection containers and vehicles with operators which meet the following requirements:

4.1.3 Vehicles and operators shall be properly licensed to operate in the State of Virginia, Arlington County. The contractor shall provide a certificate of liability insurance that meets or exceeds the minimum requirements of the State of Virginia. The contractor shall submit proof of drivers’ license to the Contracting Officer for each vehicle operator.

4.1.4 Vehicles shall be painted to present a neat appearance and have the name of the contractor displayed on each side of the vehicle.

4.2 Refuse/Recycling Collection Containers.

4.2.1 Exterior Refuse/Recycling Containers. The contractor shall provide exterior refuse/recycling containers which meet the following requirements:

4.2.2 Roll-Off Compactor. The contractor shall furnish, install and maintain one (1) self-contained Roll-off compactor comparable or equal to the Marathon Equipment Company, self-contained roll-off compactor model number RJ-250SC. The compactor will be used for refuse and be dock fed. The compactor shall be equipped with odor and pest control devices, a hopper with lockable hinged lid, and fire hose connections.

The compactor shall have a continuous feed capability to allow use during compactor operation. The compactor shall be equipped with a "Qwik" Clean Tank which funnels and stores liquid during compaction. This liquid is automatically discharged at the disposal site.

The size of the compactor shall not exceed the following: 23' in length, 9' in height, and 8' wide. Compactor capacity shall be approximately 34 cubic yards, with a compaction ratio of approximately 3 to 1. Electrical power feeds to the loading dock will be furnished by the government. The contractor shall identify in their proposal, the specific electrical power requirements for the compactor proposed. The contractor shall furnish and install all necessary electrical equipment, hook-ups and controls to operate the compactor. After installation, the contractor shall demonstrate the operational characteristics of the compactor to the designated government representative.

4.2.3 Loading Dock Recycling Containers. The contractor shall provide the appropriate number of 90-gallon containers to be used for recycling (estimated need of at least 15). The containers are intended use with the single stream recycling items.

The items will include but not limited to:

White Paper Newspapers

Glass Plastic (Types 1 & 2)

Aluminum Cans Steel Cans

4.2.4 Containers shall have wheels and non-removable flip up lids and shall be located on the loading dock. Each container shall have distinctive lettering permanently affixed, stamped or painted to easily identify the intended recycling use. The containers shall not have the company name or logo on the exterior of the container. The contractor shall submit the color scheme of the containers for Government approval. The Government reserves the right to modify the contract to increase the number of collection containers for recycling materials to meet future mandatory recycling requirements.

4.2.5 Containers shall be leak proof, serviceable and painted on the outside to present a neat appearance, and shall meet NFPA 101 fire resistant materials requirements.

NFPA, Life Safety Code#101, section #31, states wastebaskets and other waste containers shall be noncombustible.

4.2.6 Serviceable Containers. Container numbers shall be sufficient to fulfill the required needs of the installation. The contractor shall perform periodic inspections of containers to determine any damage. If a container(s) has sustained damage the contractor will provide the appropriate technical support to repair or replace the damage container or unit. Any time a container is determined to be unserviceable the contractor shall replacement the container with a comparable model. The contractor shall maintain a comprehensive inventory of all contractor furnished equipment.

4.3 Contractor Security Clearance: Not Applicable to the scope of this contract.

5.0 Requirements: Collection Services. The contractor shall:

5.1 Collection Schedules. The contractor shall gain access to the facility through the service road located off the U.S. Route 50 access ramp. Due to the 8-ton weight restriction, the Virginia Department of Transportation has authorized the use of Route 50 between South George Mason Drive and Glebe Road only. Any other use of Route 50 is strictly prohibited and is subject to highway weight violations. The contractor is solely responsible for payment of weight and traffic violations incurred and the Government may initiate Termination for Default if repeated violations occur. The contractor shall be permitted to conduct collection operations between the hours of 6:00 a.m. and 4:00 p.m. Monday through Friday.

5.2 Points of Collection. The points of collection (collection stations) for pick-up of refuse and recycling materials by the contractor shall be from the TARC Building 1 Loading Dock located at the intersection of South George Mason Drive and the access road to Route 50 East.

5.3 Manner and Frequency of Collection. The contractor shall pick up all refuse and recycling materials on recommend schedule based of the size of the facility, number of occupants and the amenities within TARC. Collections should be no less than once a week. Cardboard Bales and Pallets will be disposed of at a minimum of once a month.

Return of the roll-off compactor shall be accomplished within two (2) hours after pick-up.

5.4 Reporting Collection Totals. The contractor shall submit a monthly collect report identifying a complete summary of the tonnage of recycling waste collected.

5.5 Positioning of Containers.

5.5.1 The contractor shall place the 90-gallon loading dock recycling containers as close together as feasible for user convenience and organized appearance.

5.5.2 The contractor shall return containers (roll-off compactor, and 90-gallon loading dock) to their proper station in an upright position with the lids securely in place.

5.5.3 The contractor shall furnish (IAW NFPA, Life Safety Code#101, section #31, wastebaskets and other waste containers shall be noncombustible) replacement containers for all containers (all sizes) removed for cleaning, maintenance or repair to ensure that collection stations have adequate refuse and recycling containers.

5.5.4 Spillage. The contractor shall pick up all spillage that they have caused and all spillage within a ten-foot radius of the bulk containers. This includes spillage of hydraulic fluid caused by the roll-off compactor.

5.5.5 Unserviceable Contractor-Furnished Containers. The contractor shall replace unserviceable contractor - furnished containers when directed by the Contracting Officer or his designated representative. The contractor shall remove the container from service and replace it with a serviceable container within one working day at no additional cost to the Government.

5.6 Cleaning Requirements.

5.6.1 The contractor shall thoroughly wash exterior refuse and recycling collection containers with steam, soap or detergents and water not less than every three months or as deemed necessary by the designated government representative to maintain a clean and sanitary condition. A properly cleaned container shall not attract insects or rodents. The contractor shall provide an initial cleaning schedule to the Contracting Officer after the start of the contract.

5.6.2 The contractor shall wash refuse and recycling collection equipment in a manner so as to not contaminate the surrounding area or result in environmental pollution.

Washing of refuse and recycling collection equipment shall be in accordance with all Federal, State and Local Environmental laws. Washing shall not be performed at the government's facility.

5.6.3 Disposal/Recycling Services. The contractor shall remove refuse and recycling materials and transport to local disposal/recycling facilities. Disposal and recycling shall be in accordance with existing local, state and federal regulations. The contractor shall be responsible for any permit or fees associated with the use of local disposal/recycling facilities.

5.7 Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for National Guard Bureau Facilitates Maintenance via a secure data collection site.

5.7.1 The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at:

http://www.ecmra.mil/.

http://www.ecmra.mil/ http://www.ecmra.mil/

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENT SUMMARY

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Required Services (Tasks)

Performance Standards

Acceptable Quality Levels/

Performance Threshold

Methods of

Surveillance

Meter Report

5.4 Reporting

Collection Totals

Timeliness: The contractor will submit the required reports by the 5th work day of each month for the previous month’s service

100% COR

Observation and review of status reports

Inventory Reports

4.2.6 Serviceable

Containers

Timeliness: The contractor will submit the required reports by the 10th calendar day following the completion of each quarter or after each copier movement

100% COR

Observation and review of status reports

Technical Support

4.2.6 Serviceable

Containers

The contractor will supply sufficient mgmt and qualified acceptable technicians that can successfully, service & support requirements under this contract.

100% COR

Inspection and review of status reports.

Service Calls

4.2.6 Serviceable

Containers

Respond to and satisfactorily complete service calls with the maximum response time of eight (8) hours.

Routine Service Calls 90% IAW the contractor’s service call priority plan Emergency/Urgent response times 95%

COR

Inspection, Customer Complains and review of status reports

Maintenance Support

5.5.5 Unserviceable

Contractor-Furnished Containers

The contractor will provide full service maintenance with all parts, labor, equipment and standard supplies.

PM’s will be scheduled as recurring maintenance according to contractor’s annual schedule

85% COR

Inspection, Customer Complaints and review of status reports.

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.5.11 Level 1 OPSEC

Awareness Training.

All employees and sub-contractor employees must complete Level I

OPSEC

Awareness

Training within thirty (30) calendar days of their reporting for duty

1 Hard Copy Or

Electronic Copy

COR/ko

4.1.3.

Proof of valid License for vehicle operators

Provide within 15 calendar days after employees start date and prior to any vehicles operator arriving at TARC

1 Hard Copy COR

4.1.3 Certificate of

Liability Insurance

. Provide within 30 calendar days after start of contract

1 Hard Copy KO