PWS - Redacted.pdf

PERFORMANCE WORK STATEMENT

Calibration/Maintenance of Neptune 3 Surgical Aspirator to including Docking Station

U. S. Naval Hospital Okinawa

1.0 BACKGROUND

U. S. Naval Hospital Okinawa (USNHO) Main Operation Room (MOR) uses five of Stryker Neptune 3s and one Stryker Docking Station. Two of Neptune 3s are currently down and need to be repaired also preventive maintenance is needed for all of Neptune 3s and the Docking station that is not available from Biomed resources within each command. USNHO conducted marker research to see if there are any companies in both of U.S and local who can handle, however the manufacturer Stryker U.S. notified with a letter that states they are the only source can provide any services for the original equipment manufacturer (OEM). The following Performance Work Statement (PWS) details the effort that must be undertaken to support the operations and maintenance of the equipment required to provide the services described above.

2.0 GENERAL SCOPE OF WORK

The contractor will provide a trained Field Service Engineer who shall perform calibration and corrective maintenance services for the items listed in the enclosed Equipment lists provided in the package for NH Okinawa.

The contractor will provide Original Equipment Manufacturer (OEM) replacement parts and provide all supplies and transportation for technicians to perform the stated calibration and maintenance.

The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all replacements on listed equipment. The Contractor shall maintain the equipment within the original equipment manufacturer (OEM) specification, in accordance with the Federal, State, and Local law regulations, U.S. Navy regulations, instructions, and the Joint Commission requirement. U.S. Navy regulations and instructions will be made available upon request. When product recalls or upgrades are necessary to maintain the equipment in service within the original manufacturer’s specification, the Contractor shall obtain and install same. The contractor shall allow only OEM trained and National Association of Special Equipment Distributors (NASED) certified repair personnel to provide maintenance services on the equipment.

Manufacture Model Serial# ECN# Preventive Maintenance Required

Repair Required

Stryker Medical Neptune 3 2012709053 129991 Yes Yes Stryker Medical Neptune 3 2021014783 130230 Yes Yes Stryker Medical Neptune 3 2023801643 130231 Yes No Stryker Medical Neptune 3 2227715903 132989 Yes No Stryker Medical Neptune 3 2228302213 132990 Yes No Stryker Medical Docking Station 2001402063 128876 Yes No

3.0 DETAILED WORK REQUIREMENTS

The contractor shall provide the following support.

CALIBRATION

Provide on-site equipment calibration to equipment on attached spreadsheets. Calibration shall be IAW the manufacturer’s OEM specifications. Annual calibration to be performed from 27 September 2023 to 26 September 2024.

CORRECTIVE MAINTENANCE

The contractor shall provide corrective maintenance as necessary to complete the required calibration IAW the manufacturer’s specifications.

FIELD SERVICE REPORTS

The contractor shall develop and submit to the Government an itemized list of all corrective maintenance work and calibration certification upon completion of the service. The report shall be submitted to:

U. S. Naval Hospital Okinawa, Japan Medical Repair, Bldg. 960 Camp Foster, Ginowan-Shi, Isa Okinawa, Japan 901-2221

Or

TRAVEL AND ACCOMODATION

Travel shall be included in the quote. Travel and accommodations shall be arranged by the contractor.

4.0 SPECIAL CONTRACT REQUIREMENTS

4.1 Place of Performance:

USNHO Camp Foster, Okinawa

4.2 Minimum Qualifications:

Each technician assigned to this tasking must have manufacturer training or certification and a minimum number of five years of documented experience in calibration/repair of audiology equipment.

4.3 Normal Work Hours:

The contractor shall report to work Monday through Friday, work a minimum of eight hours a day, between the hours of 8:00 a.m. to 5:00 p.m. Specific work schedules will be provided on contract start date.

4.4 Number of Personnel Required:

The contractor will provide a minimum number of technicians to ensure the successful and complete calibration, maintenance and testing documentation of all work identified in the contract.

4.5 Business Dress

All contractor personnel shall dress professionally when at the work site. Business attire EXCLUDES short pants, tee shirts, sneakers, and other dress considered not to be appropriate. Notwithstanding any other terms or conditions of the contract, contractor wearing inappropriate dress to the work site may be immediately removed from the project, or at the discretion of USNHY and USNHO Technical Representative (TR) may be requested to leave the work site and return with appropriate dress. Travel time and lost work time to return with appropriate dress is not chargeable to USNHY & USNHO.

4.6 Communication Courtesy

Contractor personnel shall be courteous and respectful to the customer and all other onsite personnel at all times.

The contractor shall follow the direction provided by USNHY and USNHO management personnel, or their designee(s), regarding the level of communication with the naval base personnel and conflict resolution/escalation procedures.

4.7 Contractor Performance Evaluation

If performance does not meet the specifications stated in this PWS the contractor shall be notified of the lack of performance. The contractor shall be given a specified amount of time to correct the deficiencies. If deficiencies are not corrected, appropriate action will be taken in conformance with laws and regulation.

4.8 Delays

The USNHY/USNHO TR will review any contractor delay or failure to perform to determine if the delay is caused by technical factors beyond the contractor’s control and without fault or negligence by the contractor. If the review indicates performance deficiency is not the result of factors beyond the contractor’s control, the contractor will be notified. The contractor shall respond within 24 hours of receipt of notification with remedies to correct the deficiencies.

5.0 DOCUMENTATION AND PERFORMANCE

U.S Naval Hospital Okinawa shall have unlimited rights to and ownership of all deliverables provided under this Task Order, including reports, recommendations, briefings, work plans and all other deliverables. The definition of “unlimited rights” is contained in Federal Acquisition Regulation (FAR) 27.401, Definitions.

5.1 Formal Acceptance or Rejection of Deliverables:

The Government will have five (5) business days to review each document and provide feedback/comments. The contractor shall have five (5) business days to incorporate comments. Delivery of final document with incorporated comments shall constitute acceptance by the Government.

5.2 Performance Measures:

Performance measures for satisfactory completion of this task order shall be measured by completion of deliverables and tasks identified in the PWS. Completion of deliverables and tasks shall remain within the scope of this PWS. At a minimum, the following metrics shall be applied:

• There are no oversights in the review and analysis performed by the contractor that result in incorrect or inadequate assumptions, which, in turn, result in unacceptable recommendations.

• There are no oversights in the development of reports, documents or functional requirements, which could result in delays in meeting established timelines.

• All written documentation is written in a skilled business style. The documentation conforms to standards for documentation established by the TR.

• All work is completed within the established and agreed upon time frames.

• The quality of the work and the content of deliverables (and their exposition) shall be highly professional.

6.0 Period of Performance:

Period of Performance (PoP): 27 September 2023 to 26 September 2024

Service Contract Reporting (SCR)

“Services Contract Reporting (SCR) requirements apply to this contract. The contractor shall report required SCR data fields using the SCR section of the System for Award Management (SAM) at following web address:

https//sam.gov/SAM/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https//sam.gov/SAM/.”