PWS Printer Maintenance MWR FY25.docx

PERFORMANCE WORK STATEMENT (PWS)

MWR Printer Maintenance for the U.S. Army Garrison, Redstone Arsenal, AL (RSA) September 16, 2024

Part 1

General Information

1. General

This is a non-personal services contract to provide Custodial Services for the U.S. Army Garrison-Redstone (USAG-R), Madison County, Alabama.

· The Government will not exercise any supervision or control over the contract service providers.

· The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

· Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

· The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this PWS.

1.1 Description of Services/Introduction

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform all inclusive printer maintenance service tasks and frequencies as described and defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services (If applicable, see Part 4 Contractor Furnished Items and Services). The Contractor shall perform to the standards in this contract.

The Contractor shall perform to the standards in this contract.

1.2 Background

Redstone Arsenal is located in Madison County, Alabama. The MWR Printer Maintenance contract has been an MWR contract for 1 year.

1.3 Scope.

The Contractor shall provide non-personal service(s). The purpose of this maintenance is to provide continued usage of the MFD’s for operational productivity.

1.4 Objectives. The Contractor shall s at Appendix A.) This need is of the upmost Importance for operational productivity. The attached equipment list at Appendix B will provide type of equipment to be upgraded and serviced and their location. The Contractor is to provide 365 days of continuous coverage for maintenance on the listed equipment if needed. The Contractor must provide back-up loaner systems at no cost to the Government if units cannot be repaired within a reasonable amount of time. The Contractor shall perform to the standards in this contract.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements (LOR) (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications.

This contract also includes ongoing, full coverage maintenance, to include supplying toner, for 33 existing Canon MFD’s.

1.5 General Information.

1.5.1 Quality Control Plan (QCP).

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. The QCP shall be submitted to and accepted by the Contracting Officer (KO) within thirty 30 calendar days after date of contract award. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. After acceptance of the QCP the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system five (5) days prior to the plan being effected

The Contractor shall inform the COR of issues or potential issues that might affect the performance within four (4) hours of identifying those issues. Verbal reports shall be followed up by written notice and resolution of the issue within three (3) business days.

1.5.2 Quality Assurance.

The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Federal Holidays.

Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours.

The Government facility office hours are 0700 – 1600 hours, Monday through Friday except federal Holidays identified in paragraph 1.5.3 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.1 Contractor Support Hours.

The Contractor shall provide support 7 days a week, 24 hours each day. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the perforamance is essential.

1.5.5 Place of Performance.

The work to be performed under this contract will be performed at the U.S. Army Garrison buildings on Redstone Arsenal, AL 35898. See Attachment 3 for more specific locations.

1.6 Security Requirements.

In the event of a National Defense Emergency affecting Redstone Arsenal, the RSA POC will immediately notify the contract POC. At that time, the contractor shall take immediate steps to cease all activities on the installation(s) and will cause all personnel to leave the installation(s) property until notice is given by the installation and Redstone Arsenal POC that National Defense Emergency conditions are no longer in effect.

At the close of each work period, the contractor shall ensure government facilities, equipment, and materials are secured.

1.6.1 Anti-Terrorism (AT) Level I Training. IAW Department of Defense Instruction (DoDI) 2000.16, Vol. 1 DoD Antiterrorism Standards and Army Regulation (AR) 525-13 Antiterrorism, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within 30 calendar days after contract start date. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or COR within 30 calendar days after completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I awareness training is available at the following site: http://jko.jten.mil (Deliverable 2).

· If access to a computer is not available, the Government will provide AT Level I training to Contractor employees within 30 business days after contract start and maintain a copy of the attendance roster for one (1) year. Any Contractor hired after contract start will be required to receive AT Level I training within 30 calendar days either online or as provided by the Government. The Contractor must present the training certificate to the KO or designated Government representative/COR within 30 calendar days (Deliverable 2).

1.6.2 Access and General Protection/Security Policy and Procedures. Contractor and all associated subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (i.e., FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

· Access to Restricted Areas, Sensitive Information, or Equipment Not Involving Access to Classified Information. Access to restricted areas, sensitive information, or equipment by Department of Defense (DOD) military civilian, or contractor personnel will be limited to those individuals who have been the subject of a favorably completed investigation or who are under the escort of appropriately cleared personnel for work being performed on government facilities on Redstone Arsenal. Where escorting is not practical and the requirement is stipulated in writing (Scope of Work (SOW), Standard Operating Procedures (SOP), or Memorandum of Understanding (MOU)), a National Agency Check with Written Inquiries (NACI) for civilian employees, military, or a National Agency Check (NAC) for contractors will be conducted. The Standard Form (SF) 85P, Position of Trust investigation (NAC) for contractors will be provided to the USAG-R Directorate of Emergency Services (DES), Security Division, for scheduling and adjudication.

· When required for access, contractors without a final valid security clearance may be granted an interim security clearance by Defense Industrial Security Clearance Office (DISCO). This information must be verified in writing to the government point of contact (POC) at the time of in-processing. After 180 days, the contractor Facility Security Officer (FSO) must provide a memorandum to the USAG-R DES, Security Division, with a revalidation of the interim security clearance. The revalidation memorandum must contain the individual’s name, social security number, date and place of birth, and a statement that no adverse information has been found during the course of the investigation. If the revalidation memorandum is not received within one week after the 180-day date, the government POC will be notified, and the individual’s accesses will be removed until the revalidation memorandum is received.

· Contractor personnel requiring access to restricted areas, sensitive information, or equipment not involving access to classified information must have been the subject of a favorably completed NAC/Position of Trust investigation. The NAC must be reviewed and adjudicated by the USAG-R DES, Security Division. The FSO must forward NAC/SF-85P request to the USAG-R DES, Security Division, for review and forwarding to the Office of Personnel Management for investigation. Investigative results will be forwarded to the USAG-R DES, Security Division, from Office of Personnel Management (OPM) for adjudication and approval. The USAG-R DES, Security Division, will provide the FSO and KO with written approval/disapproval of the investigative results.

All contractor personnel are required to in-process and out-process through USAG-R DES, Security Division, for work performed on government facilities on Redstone Arsenal.

1.6.3 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.4 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.5 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.6 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the Installation Anti-Terrorism Officer (ATO)) to all its’ employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to Redstone Arsenal, Military Police and the COR. The Contractor shall complete the training within 30 calendar days after contract award and within 30 calendar days of new employees commencing performance and send to the KO or designated Government representative/COR via electronic copy within 30 calendar days of completion (Deliverable 3).

1.6.7 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.8 For contracts that require a formal OPSEC program. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.6.9 Operational Security (OPSEC) Awareness Training. Per AR 530-1 Operations Security, all contractor employees, to include subcontractor’s employees, requiring access to Army installation, facilities, controlled, access areas, and/or installation computers shall complete OPSEC Level I training within 30 days after contract start date or effective date of incorporation of this requirement into the contract. The Contractor shall provide either certificates of completion or dates of attendance for each affected contractor employee and subcontractor employee to the COR with 15 calendar days after completion of training by all employees and subcontractor personnel (Deliverable 4).

1.6.10 For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.6.11 For information assurance (IA)/information technology (IT) certification. Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.12 For contractors authorized to accompany the force. RESERVED

1.6.13 For Contract Requiring Performance or Delivery in a Foreign Country. RESERVED

1.6.14 For contracts that require handling or access to classified information. RESERVED

1.6.15 Threat Awareness Reporting Program. For all DA contractors. Training will be completed within 30 days of assignment or employment to an organization and will undergo live environment TARP training will be completed annually IAW AR 381-12 Threat Awareness and Reporting Program. The Contractor shall provide either certificates of completion or dates of attendance for each affected contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training by all employees and subcontractor personnel (Deliverable 5).

1.6.16 Local Health Protection Conditions.

Contractor will comply with all national and DoD policies with regard to health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the area surrounding Redstone Arsenal and in cooperation with local, state and national guidance. The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases.

1.6.17 Key Control.

The Government will issue no keys, key cards nor combinations to the Contractor.

1.7 Post Award Conference/Periodic Progress Meetings. RESERVED

1.8 Government Roles and Responsibilities.

1.8.1 Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

· In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor.

· All contract administration will be affected by the KO.

· Communications pertaining to contractual administrative matters shall be addressed to the KO.

· No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes.

· The KO will approve all Deliverables and plans required in this PWS.

1.8.2 Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement.

· Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13 Management and Oversight of Service Acquisitions.

· Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification.

· The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

· The COR will perform IAW the responsibilities and duties identified in the appointment letter.

1.8.2.1 COR Authority.

A letter of designation will be issued to the COR by the KO.

· A copy of the letter will be sent to the Contractor.

· The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates.

· The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

1.8.2.2 COR or Designated Government Representative Functions.

The COR or designated Government representative shall monitor all technical aspects of the contract and assists in contract administration. The COR or designated Government representative is authorized to perform the following functions:

· assure the Contractor performs the technical requirements of the contract;

· perform inspections necessary in connection with contract performance;

· maintain written and oral communications with the Contractor concerning technical aspects of the contract;

· issue written interpretations of technical requirements;

· monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; and

· coordinate availability of Government-Furnished Property and provides direction or assistance for site entry requests of Contractor personnel.

1.9 Key Personnel. RESERVED

1.10 Specific Contractor Requirements, Roles and Responsibilities.

1.10.1 U.S. Residency.

All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

1.10.2 Contractor Hiring Restrictions.

The Contractor shall not hire or subcontract with off-duty or former Government employees whose employment would result in a conflict of interest as defined in DOD 5500.7-R Joint Ethics Regulation 30 August 1993, to include change dated 17 November 2011.

1.10.3 Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all correspondence, documents, or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed Contractor owned/leased vehicles and trailers shall be clearly identified.

1.10.3.1 RESERVED

1.10.3.2 Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). (For services at Child, Youth, and School Services where children are present, recommend personnel wear identification when children are present.

1.10.4 Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government.

The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 United States (US) Code (USC) §423, Procurement Integrity.

· The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

1.10.5 Contractor Certifications

The Contractor shall be an Authorized Canon dealer with access to parts, manuals, and service bulletins as well firmware updates for both devices and Authorized send. Contractor shall provide technicians certified by Canon to perform repairs and maintenance.

1.11 Contractor Travel. RESERVED

1.12 Other Direct Costs (ODCs). RESERVED

1.13 Data Rights. The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.14 Non-Disclosure Requirements. RESERVED

1.15 Protection of Government and Contract Information. Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.16 Non-Disclosure Statements: RESERVED

1.17 Organizational Conflict of Interest (OCI). RESERVED

1.18 Phase In /Phase Out Period.

The Contractor shall prepare and submit (within ten (10) business days after contract award), a Phase In/Phase Out Plan to be implemented by the Contractor (Deliverable, X).

· The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

· During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS.

· The Contractor shall commence all operations required by this PWS by the end of phase in period.

· On the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

· During the 10 business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract.

The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

1.19 Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein, and AR 385-10, The Army Safety Program. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO to halt any and all Contractor performance until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. In addition to other requirements for accident prevention specified in this contract, the Contractor shall comply with all Federal and State requirements governing safety and health protection on construction sites and other applicable occupational safety codes. Upon discovery of a serious hazard such as, but not limited to, fire, or fuel spill, the Contractor shall immediately notify the KO and designated authorized representatives verbally followed up with an email notification.

1.19.1 Safety Plan. RESERVED

1.19.2 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any incident requiring immediate emergency medical treatment. The Government may provide 911 emergency support ambulance service and/or treatment at a DoD medical facility, if available. The contractor shall dial 911, state the emergency is on Redstone Arsenal, and provide the Contractor’s location on the Installation.

If the injury occurs while an employee is performing work under this contract, the contractor shall verbally notify the KO/COR no later than (NLT) two (2) hours after an emergency medical event, followed by a documented summary of events (Deliverable X). The Contractor shall be responsible for reimbursement of any cost of provided emergency medical treatment services provided to Contractor personnel. Reimbursement shall be paid to the US Treasury.

1.19.3 Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the KO/COR within two (2) hours of each such occurrence followed up by an email documenting each such occurrence (See Deliverables Schedule, paragraph 8.2, Deliverable A010). The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program (Chapter 3 Accident Investigation and Reporting, Chapter 4 Contracting Safety) and DA Pam 385-40, Army Mishap Investigations and Reporting.

1.20 Environmental Compliance

1.20.1 Environment and OSHA. RESERVED

1.20.2 Environmental Compliance Plan and Program. RESERVED

1.20.3 Spill Plan. RESERVED

1.20.4 Asbestos Awareness. RESERVED

1.21 Notice to Proceed RESERVED

1.22 Government Property and Services. Only Government Equipment for maintenance is provided under this contract. Refer to Part 3 of this PWS for the list of Government Equipment.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms.

2.1 Definitions. Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government.Government property includes both Government-furnishedand Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms. Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

MFD Multi-Function Devices

USAG United States Army Garrison

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: RESERVED

3.2 Facilities: RESERVED

3.3 Utilities: The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc. after using the required amount to accomplish tasks requiring the use of the utilities.

3.4 Equipment: RESERVED

3.5 Special Tooling and Test Equipment: RESERVED

3.6 Materials: RESERVED

3.7 Training: The Government will provide the following training: AT Level 1 Awareness, OPSEC, iWATCH, and TARP.

3.8 Common Access Cards (CAC): The Government will provide Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS) (Web site https://www.dmdc.osd.mil/tass/ ).

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: The Contractor shall provide all materials necessary to perform services as described in the PWS and associated contract documents.

4.4 Vehicles and Equipment: RESERVED

4.5 Background Checks): The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5

SPECIFIC TASKS

5.1 Basic Services.

The Contractor shall provide services for 365 days of continuous full coverage maintenance, to include toner, at the Redstone Arsenal Family, Moral, Welfare and Recreation (FMWR) Activities on the equipment listed in Attachment 3. Services shall include parts, labor, service calls, drums, developers for unlimited pages, and maintenance kits and repairs.

5.2 Tasks.

5.2.1 Contractor Response

(a) The Contactor shall ensure parts and supplies are warehoused locally within 20 miles and delivered by local personnel as ordered. No shipping of supplies or parts to locations.

(b) The Contractor shall provide an on-site service response time within 90 minutes of notification unless coordinated with the COR at the time of the service call.

5.2.2 Contractor Capabilities

(a) The Contractor shall provide back-up loaner systems at no cost to the Government if units cannot be repaired within an amount of time mutually agreed upon by the Contractor and the COR.

5.3 Service Contract Reporting. RESERVED

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Attachment 1 – Estimated Workload Data

7.4 Attachment 2 –Historical Workload Data

7.5 Attachment 3 –Government Equipment List for Maintenance

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PRS#1 - PWS para 1.5.1.

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS.

Administer quality control program in accordance with QCP

Contractor is in compliance with QCP 97% of the time

Periodic Inspection Random Sampling Customer Feedback

PRS#2 - PWS para 5.2.1.b.

The contractor shall service response time within 90 minutes of notification

Periodic Inspection Random Sampling

PRS #3 - PWS para 5.2.2.b.

The Contractor shall provide back-up loaner systems at no cost to the Government if units cannot be repaired within an amount of time mutually agreed upon by the Contractor and the COR.

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

ATTACHMENT 1

ESTIMATED WORKLOAD DATA

ATTACHMENT 2

HISTORICAL WORKLOAD DATA

ATTACHMENT 3

GOVERNMENT EQUIPMENT LIST FOR MAINTENANCE

MON YEAR