PWS PKSOI IT FY24-29.pdf

PERFORMANCE WORK STATEMENT (PWS)

(Includes associated Performance Requirements Summary (PRS))

Peacekeeping & Stability Operations Institute Information Technology (IT) Specialist

PART 1 GENERAL INFORMATION

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide PKSOI Information Technology/Technical (IT) Support.

1.2 Background: The U.S. Army Peacekeeping and Stability Operations Institute (PKSOI) was established on 21 August 2003 by the Department of the Army as the successor organization to the U.S. Army Peacekeeping Institute (1993-2003).

The PKSOI mission is to serve as the Army’s preeminent authority regarding stability operations. Institute staff members study the strategic and operational implications of stability operations; advise senior Army leaders, combatant commanders and their staffs regarding the conduct of stability, security, transition and reconstruction (SSTR) operations; understand allied and other nations’ military objectives and doctrine; contribute to evolving stability operations concepts and doctrine; educate the next generation of Army strategic leaders on stability operations; and inform commanders regarding peacekeeping and stability operations lessons learned.

Since 2003, PKSOI has expanded its mission and established relationships with a myriad of civilian agencies, governmental and nongovernmental organizations, international organizations, and allied militaries supporting peace, post-conflict and stability operations. It supports the USAWC curriculum for resident students, offering assistance on Peacekeeping and Stability Operations (P&SO) education as part of the core curriculum, teaching electives, and supporting the annual Strategic Wargaming/Exercise program. Individual staff members act as advisors for students developing their Strategic Research Paper (SRP) on stability and/or peacekeeping topics. This support will continue as part of the PKSOI mission.

Key tasks for PKSOI include focusing Department of Defense policy and capacity for SSTR operations and on key strategic and operational lessons learned, case studies, after action reviews, and the publication of relevant papers. PKSOI supports the US Government interagency processes for future SSTR operations. Additionally, PKSOI advises the Joint and Army Staffs on concept and doctrine development and combatant commands on integration and execution of P&SO initiatives to assist ongoing and future missions.

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents.

1.4 Objectives: The objective of this contract is to act as the data administrator for the Institute’s public web site, and the internal Sharepoint™ portal

1.5 General Information:

1.5.1 Quality Control Plan (QCP): This acquisition is for commercial services and will be performed using FAR Part 12 procedures. The contractor’s existing quality assurance system shall be utilized In Accordance With (IAW) FAR 12.208.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any tasks or documentation (e.g., deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

1.5.4 Operating Hours: The Government facility office hours are 0800 to 1700, Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at the Government site-Building 22, Upton Hall, Carlisle Barracks, Carlisle, PA, 17013. All travel to and from Carlisle Barracks, Pennsylvania shall be at the expense of the contractor.

1.5.5.1 Telework Capabilities: Ad hoc or situational telework may be authorized by the Contracting Officer’s Representative (COR), although the contractor is subject to recall to Building 22-Upton Hall if needed.

1.6 Clearance Requirements: RESERVED

1.7 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings, and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes and/or issued identification to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access. This includes when an individual is terminated or at the expiration of their employment or when the contract ends (whether due to expiration, termination, or cancellation).

1.7.1 Background Checks: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7.2 Common Access Cards (CAC):

1.7.2.1 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non- DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.7.2.1.1 The Contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g., Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR within five (5) days after award (Deliverable #1).

The Contractor shall ensure safeguarding of Personally Identifiable Information (PII).

Note: CACs are Government property.

1.8 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13.)

1.8.1 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government-issued access badges shall not be worn outside designated facilities where visible to the general public.

1.8.2 Key (Card) Control: NOTE: All references to keys include key cards. The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance.

At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.9.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.10 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.11 Key Personnel: The following personnel are considered key personnel by the Government: Contract Manager and Alternate Contract Manager. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Contract Manager, who shall act for the Contractor when the Contract Manager is absent shall be provided in writing to the Contracting Officer Representative no later than five (5) days after contract award (Deliverable #2). The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available during operating hours listed in PWS 1.5.4.

1.11.2 Additional Key Personnel Requirements: Certain experienced professional and/or technical personnel are essential for successful accomplishment of the work to be performed under this contract. These Key Personnel must be identified by name within the contractor’s offer for their documents to be evaluated during the source selection process.

1.11.2.1 The contractor agrees that such personnel shall not be removed or replaced within the performance of this contract unless the following measures are taken:

(a) If one or more of the key personnel, for any reason, becomes or is expected to become unavailable for work under this contract for a continuous period exceeding 30 work days, or is expected to devote substantially less effort to the work than indicated in the proposal or initially anticipated, the contractor shall, subject to the concurrence of the KO or COR, promptly replace personnel with personnel who possess equal or better qualifications as the original employee.

(b) All requests for approval of substitutions hereunder must be in writing and provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request must contain a resume for the proposed substitute, and any other information requested by the KO or COR. The KO or COR must concur in writing with the change.

1.11.2.2. If the KO or COR determines that suitable and timely replacement of Key Personnel who have been reassigned, terminated, or have otherwise become unavailable for the contract work is not reasonably forthcoming or that the resultant reduction of productive effort would be so substantial as to impair successful completion of the contract, the KO may terminate the contract for default or for the convenience of the Government, as appropriate, or make an equitable adjustment to the contract to compensate the Government for any resultant delay, loss or damage.

1.11.3 Key Personnel Qualifications:

-Demonstrated ability to manage social media platforms and leverage them to craft and share the organization’s message, accomplishments, and visual media files.

-Excellent organizational, administrative, and office automation skills (MS Office™ - A365 to include: SharePoint, Teams, Power Apps, Power Automate, Power Pages and VOIP technologies

- Familiarity with current and emerging web-based Knowledge Management theories and concepts, specifically as related to managing / monitoring / facilitating Communities of Practice, Communities of Interests and Professional Forums.

- Competency in Search Engine optimization as well as development of and implementing web-based applications (web-based forms / data entry) – e.g. to support design and implementation of online surveys; data submission; capture of threaded discussions content;

Web site / User Interface / content and online course design for “Communities of Practice.”

-Demonstrated ability to apply advanced media presentation techniques in order to integrate streaming video, graphic layouts (graphic imagery size and presentations) into publications / web-based products, and experience providing audio and visual conference support.

-Demonstrated ability in site link and data update management as well as user ‘registration’ and multi-page protection / security.

- Demonstrated ability to provide Defense Visual Information Distribution Service (DVIDS) administrative support via the submission, cataloging/tagging and publishing of various media types (audio, video, podcast, articles, and pictures).

1.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.13 Contractor Travel: RESERVED

1.14 Other Direct Costs (ODCs): RESERVED

1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: RESERVED

1.17 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense Media Activity and contained at www.dma.mil/Services/Visual- Information/References/Limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained from the Government through this contract on any hard copy or digital marketing tools to include its company website. Information shall not be used in a manner that could imply endorsement of an individual, for-profit business, non-profit organization, or any other non-Federal entity (including DoD contractors), product, or service. This applies to both domestic and international users. Endorsement of a non-Federal entity, event, product, service, or enterprise may be neither stated nor implied.

1.18 Non-Disclosure Statements: RESERVED

1.19 Organizational Conflict of Interest (OCI): RESERVED

1.20 Phase In /Phase Out Period: RESERVED

1.21 Safety: RESERVED

1.22 Environmental Compliance: RESERVED

1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) “Level I” Training: All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: http://jko.jten.mil. (Deliverable #3).

1.23.2 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award or new employees commence contract performance with the results reported to the COR NLT five (5) calendar days after completion (Deliverable #4).

1.23.3 OPSEC Training: All Contractor employees, including subcontractors, shall complete OPSEC “Level I” training within 30 days of employment under this contract. Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable #5). OPSEC “Level I” training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. Verification of the training shall be provided to the COR within five (5) days after completion of the training.

1.23.4 Information Assurance (IA) Training

1.23.4.1 All contractor employees with access to a Government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services.

After the employee is issued their CAC, they will be able to go to https://atcts.army.mil/iastar/registration.php and register in only a few minutes. Verification of registration shall be provided to the COR within 5 days after registration. (Deliverable #6).

1.23.4.2 All contractor employees and associated subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions. Verification of the training shall be provided to the COR within five (5) days after completion of the training (Deliverable #7). Contractor personnel must complete refresher training every 12 months.

1.23.4.3 Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

(Deliverable #8).

1.23.5 Additional Training Requirements: Contractor shall accomplish any additional training that the Department of Defense, Department of the Army, local commanders may determine necessary for personnel working on military installations or working with military personnel (not to exceed 10 hours of instruction per contract including all option years).

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified IAW this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy objectives. A statement contains a result, the context of the statement, and the required action(s).

Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each objective may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Workday - The number of hours per day the Contractor provides services IAW the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CBPA Carlisle Barracks, Pennsylvania CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation FPCON Force Protection Condition GFP Government Furnished Property HIPAA Health Insurance Portability and Accountability Act of 1996 HQDA Headquarters, Department of the Army IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office IAW In Accordance With ID Identification IGCE Independent Government Cost Estimate IT Information Technology KO Contracting Officer NEC Network Enterprise Center (IT Helpdesk) OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODASA(P) Office of the Deputy Assistant Secretary of the Army for Procurement ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program

RA Requiring Activity TE Technical Exhibit UOM Unit of Measure USAG United States Army Garrison USAHEC United States Army Heritage and Education Center USAWC United States Army War College

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: RESERVED

3.2 Facilities: The Government will provide standard office furniture, a computer workstation with internet and intranet access, and telephone to complete on-site contract tasks only. These items are being provided Incidental to the Place of Performance.

3.3 Utilities: The Government will provide all utilities in the facility for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc. after using the required amount to accomplish tasks requiring the use of the utilities.

3.4 Equipment: The Government will provide necessary IT equipment Incidental to the Place of Performance – e.g. laptop or PC workstation, software applications, web development tools and access to appropriate onsite and remote Government networks, shared drives, portals, websites, web servers, file servers, database servers as necessary to complete contract requirements. If a computer is issued to the Contractor, the Contractor shall be issued the computer via a DA Form 2062 by the PKSOI Primary Hand Receipt Holder and shall conduct serial number inventory of the computer on a semi-annually basis and report inventory results to the Primary Hand Receipt Holder.

3.5 Materials: The Government will provide general office supplies as needed to perform official government business.

3.6 Common Access Cards (CAC): The Government will provide Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS) (Web site https://www.dmdc.osd.mil/tass/ ).

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: RESERVED

PART 5

SPECIFIC TASKS

5. Specific Tasks

5.1 Basic Services: The Contractor shall provide IT Support Services

5.2 Tasks: Tasks consist of the following:

5.2.1 PKSOI Information Technology/Technical (IT) Support

5.2.1.1 The Contractor shall act as the content organizer for IT elements/systems within PKSOI to include: internet management as related to the technical planning, testing, implementation, and management of Internet, intranet, and extranet activities - including systems/applications development and technical management of the PKSOI Web site; update and management of the PKSOI internal Sharepoint Portal, A365, and mange social media platforms.

5.2.1.2 The Contractor shall act as PKSOI’s principal data administrator for the Institute’s public web site, social media platforms, and the internal Sharepoint portal.

5.2.1.3 The Contractor shall advise PKSOI staff, external website/portal users, and JLLIS users navigate PKSOI data repositories to ensure quick retrieval of critical information.

5.2.1.4 The Contractor, in coordination with the US Army War College G6, shall advise PKSOI government employees on the development and maintenance of the PKSOI intranet and internet-based electronic publications, video streams, and information displays through Internet-based pages and servers

5.2.1.5 The Contractor shall assist the PKSOI Publications Manager with the development and maintenance of the PKSOI intranet and internet electronic publications, video streams, and information displays, to include the ability to provide Defense Visual Information Distribution Service (DVIDS) support to the publications process.

5.2.1.6 Contractor shall monitor Requests for Information (RFIs) / Information Support Requests (ISR) to determine trends and recommend issues to the Activity POC for the development of Frequently Asked Questions (FAQs) function on PKSOI web-based systems.

5.2.2 Maintain PKSOI Lessons Learned Database

5.2.2.1 The Contractor shall assist with the maintenance and organization of data, data taxonomies, and the associated information necessary to collect, disseminate, archive, and retrieve relevant information from relevant lessons learned data bases / SSTR knowledge repositories. Stored knowledge products shall include data extracted from organizational SME trip reports, conference reports, and other external sources, and the reports from these events themselves. Knowledge products also include articles, studies/papers, After Action Reviews

(AARs), publications, and concepts from relevant organizations participating in peacekeeping and stability operations. The Contractor shall be capable of extracting data from collaborative environments – e.g. SharePoint and linking to data available in other specified DoD and Interagency knowledge systems. The content collection environment and internal PKSOI databases will be maintained and made available on a shared PKSOI network drive, the PKSOI Portal, and the PKSOI website for restricted use by the institute. PKSOI content will also be made available to select individuals/agencies in an open- access web-based environment managed by the Contractor.

5.2.3 Provide Publication Support.

5.2.3.1 The Contractor shall assist the PKSOI Publications Manager with maintaining a repository relevant publications and references as determined by the Activity POC as well as monitoring publication product development timelines within PKSOI. The Contractor shall make recommendations to the PKSOI Publications Board regarding the most appropriate format for PKSOI on-line publications. As specified by the Activity POC, the Contractor shall participate with PKSOI and external authors in conducting on-line research within JLLIS and other lessons learned data repositories.

5.2.3.2 The Contractor shall ensure PKSOI updates, bulletins, information requests responses, and other publications specified by the Activity POC, are posted to the appropriate website or system within 48 hours of a request from the Activity POC.

5.2.4 Provide PKSOI Event Support

5.2.4.1 Contractor shall provide IT, audio, and visual support to PKSOI events that require announcing, conducting on-line registration, simulcast or streaming video of actual events, and the posting of event reports and associated products.

5.3 Service Contract Reporting RESERVED

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1 Information Assurance Workforce Improvement Program (DoD 8570-M)

6.2 Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01)

6.3 Information Assurance (AR 25-2)

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

PERFORMANCE

OBJECTIVE

STANDARD

ACCEPTABLE

QUALITY LEVELS

(AQLs)

METHOD OF

SURVEILLANCE

PRS # 1. (5.2.1)

PKSOI Information Technology/Technical (IT) Support

Per PWS

No Deviation

Periodic Surveillance

PRS # 2 (PWS para 5.2.2)

5.2.2 Maintain PKSOI

Lessons Learned Database

PRS # 3 (PWS para 5.2.3) Provide Publication Support. Per PWS No Deviation Periodic Surveillance

PRS # 4 (PWS para 5.2.4) Provide PKSOI Event Support

TECHNICAL EXHIBIT B DELIVERABLES SCHEDULE

Deliverable Frequency Medium/Format Submit To

1. Employee information for CACs

(PWS 1.7.2.1.1)

Once, 5 days post- award

Secure Email

COR

2. Key Personnel Names (PWS 1.11)

Once, 5 days post- award Email COR

3. AT Level I (PWS 1.23.1)

30 days after contract start, 5 days after completion Email COR

4. iWatch (PWS 1.23.2)

30 days after contract start, 5 days after completion Email COR

5. OPSEC (PWS

1.23.3)

30 days after contract start, 5 days after completion, every 12 months

Email

6. ATCTS (PWS

1.23.4.1)

Once, 5 days post- award Email COR

7. DoD IA Awareness

(PWS 1.23.4.2)

5 days after completion, every 12 months

Email COR

8. Baseline certification as stipulated in DoD

8570.01-M (PWS

1.23.4.3)

Upon Award

Email