PWS PANMCC-20-P-0000-030274 Installation Guide Rev 1 17 AUG 2020.docx

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Performance Work Statement (PWS)

Public Affairs Office

10 August 2020

Personnel Affairs Office Performance Work Statement (PWS) Templates (U)

DRAFT

Table of Contents

Introduction1
1.1Background1
1.2Objectives1
1.3Climatic Conditions2
1.4Facility Access2
1.5Traffic Flow2
1.6Drainage2
1.7Restoration of Landscape Damage2
1.8Dust Suppression2
2.0Requirements2
2.1Description of Services2
2.1.1Non-Personal Services3
2.1.2General Information.3
2.1.3Place of Performance and Hours of Operation.3
2.1.4Federal Holidays3
2.1.5Travel/Temporary Duty4
2.1.6Emergency Services4
2.1.7Contract Administration and management.4
2.1.8COR/ACOR Functions5
2.1.9Quality Control (QC)5
2.1.10Subcontract Management.6
2.1.11Contractor Employees6
2.1.12Business Relations7
2.2Work Management.7
2.2.1Coordination7
2.2.2General Fund Enterprise Business System (GFEBS).7
2.3As-Builts and Geospatial Information System (GIS).8
2.3.1Maintain As-Builts8
2.3.2Real Property Records Updates8
2.3.3GIS8
2.3.4GIS Support Services8
2.3.5GIS Files8
2.3.6Other Documents8
2.4Historic Property or Archaeological Site8
2.4.1Repair and Replacement8
2.5Special Requirements8
2.5.1Security.8
2.5.2 Security Training.9
2.5.3Safety9
2.5.4 Training, Physical Requirements, or other Expertise Required.10
2.5.5Environmental Requirements.10
2.5.6 Contingency Plans.10
2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support.10
2.6.1 Project Support.11
3.0Performance Requirements and Standards11
3.1High Level Objectives (HLO).11
3.1.1Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).11
3.2Transition11
3.3Contractor Manpower Reporting Application (CMRA).11
3.3.1Reporting Labor Hours11
4.0Performance Requirements Summary (PRS) Matrix.11
4.1Quality Assurance12
4.2Quality Control Plan (QCP)13
5.0Common Levels of Service (CLS)13
6.0Deliverables25
7.0Related Documents.25
7.1Definitions and Acronyms25
7.1.1Definitions26
7.1.2Acronyms28
7.2Applicable Directives, Publications.30
7.3 Technical Exhibit (TE).31
7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)31
7.4.1Utilities31
7.3Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)32
7.5.1 Contractor-Furnished Material and Responsibilities33
7.5.2 Contractor-Furnished Items33
7.5.3.Contractor Facilities33
7.6U.S. Department of Labor (DOL) Wage Determination (WD)36

Introduction. This is a non-personal services contract to provide the Installation Unofficial Guide/Telephone Directory and Flat and Gatefold Maps to include mobile app and a website. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). This is a No Cost to the Government contract. The Contractor shall look to advertising revenues to fund the publication cost and shall be responsible for soliciting, selling, and collecting all advertising revenues. Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

Background . The Installation Unofficial Guide/Telephone Directory is an historical document that has been distributed to the Fort Bragg community for years. Fort Bragg is located in North Carolina, Cumberland County and consists of approximately 171,982 acres and 5,790 buildings. The population base consists of approximately 50,000 military, Government civilian, and Contactor personnel, as well as 71,000 resident family members.

Objectives . The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents. This no cost agreement, its terms, provisions and conditions, as well as the Contractor’s performance hereunder, shall be the subject to the provisions of said DoD directives and Army regulations as amended from time to time along with other applicable policies or directives. The basic service objectives include the following:

Provide a high quality guide/telephone directory, flat and gatefold maps, website and mobile app to be delivered to the Fort Bragg Public Affairs Office (PAO) at Fort Bragg, N.C. for use by civilian and military personnel. Printed materials are to be provided to Fort Bragg once a year. The website and mobile app are to be updated on a quarterly basis and in cases of emergency as outlined in the PWS.

The purpose of the contract is to provide relevant and necessary information to newcomers, soldiers, Families and civilian employees of Fort Bragg, NC. The information provided is intended to improve the ease of access to the various resources and organizations across the installation.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill the publication of the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps, Website and Mobile App and their component needs, emphasizing innovation and commercial best practices.

The Contractor shall provide all personnel, equipment, labor, supplies, tools, materials, supervision and other items necessary to design, layout, print and distribute the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps, Website and Mobile App.

The Contractor shall ensure that prospective advertisers are made aware that the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps, Website and Mobile App, are unofficial publications. Neither the Contractor, nor its representatives shall solicit advertisements in the name of Fort Bragg, its tenant units and/or the United States Army. The Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold Maps are to be published and shipped by the Contractor at no cost to the Government. The Contractor shall bear all costs, taxes, and expenses of publishing and shipping the publication. The Contractor and its representatives shall be responsible for soliciting, selling, and collecting revenues for all advertising. The Contractor shall look to advertising revenues to fund the cost of the publication.

Climatic Conditions . N/A

1.4 Facility Access. N/A

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services. See Section 5.0 for the specific CLS or Functional Area (FA).

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The PoP consists of a five years ordering period. The PoP ordering periods are as follows:

Phase-in/out PeriodN/A
Base Period1 October 2020 – 30 September 2021
Option Period I1 October 2021 – 30 September 2022
Option Period II1 October 2022 – 30 September 2023
Option Period III1 October 2023 – 30 September 2024
Option Period IV1 October 2024 – 30 September 2025

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this no cost agreement will be performed at the Contractor’s normal place of operation/business.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.4 Federal Holidays

. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s DayLabor Day
Martin Luther King Jr.’s BirthdayColumbus Day
President’s DayVeteran’s Day
Memorial DayThanksgiving Day
Independence DayChristmas Day

2.1.4.1 N/A

2.1.4.2 Installation Closures. N/A

2.1.4.3 Inclement Weather Delay. N/A

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. Should the Contracting Officer determine that an emergency exists, such as mobilization, or that situations demand such action, the publication can be suspended or the contract terminated upon written notice to the Contractor.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes. The meeting can be conducted via telecommunication.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.
2.1.7.3.3.The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).
2.1.8COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.
2.1.9Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 The Procurement Integrated Enterprise Environment (PIEE) Joint Appointment Module (JAM) located at https://piee.eb.mil/xhtml/auth/home/home.xhtml shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor. The name of the Program Manager shall be provided by the Contractor to the KO. Contractor personnel performing work under this contract shall have and maintain a “For Official Use Only” Clearance at time of the contract start date and for the life of the contract. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 N/A

2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). The Contractor shall not hire any person whose employment would result in a conflict of interest under The Joint Ethics Regulation, DOD 5500.7-R, DODI 5120.4, AR 360-1.

2.1.12 Business Relations

. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management. N/A

2.2.1 Coordination. N/A

2.2.2 General Fund Enterprise Business System (GFEBS). N/A

2.2.2.1 GFEBS Certification. N/A

2.2.2.2 Preventive Maintenance Orders (PMO). N/A

2.2.2.3 Operations Work Orders (OWO). N/A

2.2.2.4 GFEBS Support. N/A

2.2.2.4.1 Database Tasks/Requirements. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. N/A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. N/A

2.5 Special Requirements

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. N/A

2.5.1.3 Contractor Vehicle Registration

. N/A

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.5 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period.

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.2.2 Anti-Terrorism (AT) Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 14 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html

2.5.3Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.
2.5.3.1Safety Plan. N/A
2.5.3.2Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1N/A
2.5.5Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. N/A

2.5.5.4 Spill Plan. N/A

2.5.6 Contingency Plans. N/A

2.5.6.1 General. N/A

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. N/A

2.5.6.4 Dispute Contingency Plan. N/A

2.5.6.5 Plan Updates. N/A

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

2.6.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. N/A

3.1.1.1.2 Damage Report. N/A

3.2 Transition (Phase In/Phase Out). N/A

3.3 Contractor Manpower Reporting Application (CMRA).

3.3.1Reporting Labor Hours. N/A
4.0Performance Requirements Summary (PRS) Matrix.

Required Services

Performance Standard
Acceptable Quality Level (AQL)
Method of Surveillance
Incentive (Positive and/or Negative)

# 1.

The Contractor shall provide all personnel, equipment, labor, supplies, tools, materials, designs, layouts, prints, supervision and other items necessary to publish and distribute the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps, Website and Mobile App.

The Contractor shall provide services IAW PWS, para. 1.2.
Zero deviation from standard.
100% review and acceptance of all printed and electronic materials by the COR/ACOR.
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System; Contractor shall re-perform the service.

#2.

The Contractor shall provide dummy proofs of all printed material (Installation Unofficial Guide/Telephone Directory, Flat Maps, and Gatefold Maps) to the PAO for approval.

The Contractor shall provide services IAW PWS, para. 5.1.1.
Zero Deviation from performance standard.
100% review and acceptance of all printed and electronic materials by the COR/ACOR.
Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative.

# 3.

The Contractor shall deliver printed material (Installation Unofficial Guide/Telephone Directory, Flat Maps, and Gatefold Maps) to the Public Affairs Office.

The Contractor shall provide services IAW PWS, para. 5.2.1.5
Zero Deviation from performance standard.
100% verification/confirmation by the COR/ACOR.
Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative.

#4.

The Contractor shall maintain and update the Website and Mobile Application at least once per quarter and in emergency situations as necessary.

The Contractor shall provide services IAW PWS, para. 5.7.3.
Zero Deviation from performance standard
100% verification/confirmation by the COR/ACOR.
Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative.

4.1 Quality Assurance

. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP)

. Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS)

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

5.1. The Contractor shall prepare and deliver the Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold maps to the Fort Bragg Public Affairs Office (PAO) at Fort Bragg, N.C. for use by civilian and military personnel as specified herein.

5.1.1. In addition to the printed material the Contractor shall provide a website and Mobile Application (APP), which will reside on a domain and server provided by the Contractor and will include categorized sections that correspond with the sections in the Installation Unofficial Guide/Telephone Directory.

5.2. Distribution.

5.2.1. The Installation Unofficial Guide/Telephone Directory, Flat and Gatefold maps shall be published and shipped by the contractor at no cost to the government; the United States Government will not be responsible for debts that may be incurred in the production and shipping of the publication.

5.2.1.1. The Contractor shall deliver 1,000 completed copies of the Installation Unofficial Guide/Telephone Directory to the PAO which will be a minimum of 8-1/4” x 10-1/2”, a maximum of 9”x11”. Delivery date will be in accordance with an annual production schedule agreed upon by the Fort Bragg PAO and contractor.

5.2.1.2. The Contractor shall deliver 5,000 copies of the Gatefold Map. Delivery date will be in accordance with an annual production schedule agreed upon by the Fort Bragg PAO and contractor.

5.2.1.3. The Contractor shall deliver 10,000 copies of the Flat map and the delivery date will be in accordance with an annual production schedule agreed upon by the Fort Bragg PAO and contractor.

5.2.1.4. The Contractor shall provide a website, which will reside on a domain and server provided by the Contractor and will include categorized sections that correspond with the sections in the Installation Unofficial Guide/Telephone Directory.

5.2.1.5. Contractor shall ship the publication to the PAO or a destination designated by said office, freight prepaid in boxes and palletized on skids to insure quality on arrival.

5.2.2. The Contractor shall not sell, distribute or circulate the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps as part of any other publication, nor for any other purpose than provided herein. Specific items of command information printed in the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps may be made available to anyone else who requests it following distribution of the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps. Such requests will be referred to the PAO. Under no circumstances will the printer make such material available to third parties.

5.2.3. Neither U.S. Government Appropriated Funds, nor Non-appropriated funds, stationary, nor other materials will be used to either print to distribute the Installation Unofficial Guide/Telephone Directory and Flat and Gatefold Maps. Revenue which the Contractor receives from the sale of advertisements in the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps shall constitute full payment to the Contractor.

5.2.4. First Use Rights and Distribution Rights. First use of command information material produced and supplied to the Contractor by the PAO and exclusive distribution rights on the installations are granted to the commercial printer as contractual consideration for producing the Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold Maps.

5.2.5. Prohibiting Circulation. If the Contractor does not comply with the provisions of the contract, the Contracting Officer responsible for the contract has the authority and responsibility to prohibit distribution of the publication. The Contracting Officer agrees to notify the Contractor, no later than 3:00 PM, ET, the day prior to publication, of a decision to exercise this right.

5.2.6. Publication Timetable shall be as defined herein. The PAO will and the Contractor shall mutually decide upon specific dates to establish a time table to determine when certain actions must be accomplished to meet the target delivery date as mutually agreed upon.

5.2.7. The Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold maps will not be distributed either as a supplement or insert to any privately produced civilian periodical. Privately produced publications may not be distributed as inserts to the Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold Maps.

5.3. Content.

5.3.1. The inclusion of a Telephone Directory Section in the Installation Unofficial Guide/Telephone Directory will be at the direction of the Fort Bragg PAO in cooperation with the Fort Bragg Network Enterprise Center (NEC).

5.3.2. Any statement that implies that the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps is an official publication of the Department of the Army is prohibited. Official Department of the Army seals, insignia or emblems may not be used.

5.3.3. The content and general appearance of the Installation Unofficial Guide/Telephone Directory shall be similar in appearance and content to the sample provided at the following link: https://mybaseguide.com/installation/fort-bragg/relocation-guide/

5.3.4. The Fort Bragg Gatefold Map will be a combined copy of the Fort Bragg main and Pope AAF maps found in the Unofficial Guide/Telephone Directory and advertisements sold by the publisher.

5.3.5. The Flat Map will not include advertisements and will feature the Fort Bragg main map on one side and the Pope AAF map on the opposite side.

5.3.6. The Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold maps will include only material which reflects the standards of decency characterizing the U.S. Army and the Fort Bragg Mission and Installation Contracting Command, as determined by the Government. The Contracting Officer reserves the right to prohibit the distribution of the Installation Unofficial Guide/Telephone Directory and Flat and Gatefold maps when, as determined by the contracting officer, the Installation Unofficial Guide/Telephone Directory, and Gatefold Maps includes advertising which undermines the command’s successful mission performance and preservation of moral and discipline, or which is otherwise contrary to the best interests of the command.

5.3.7. Material appearing in the Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold Maps will be factual, objective, accurate, balanced, impartial and as timely as practicable. Present and future tense materials will have priority over other materials.

5.3.8. The masthead of the Installation Unofficial Guide/Telephone Directory will contain the publication date, the name, address and telephone number of the publisher and the following disclaimer, as a minimum, printed in type no smaller than four point, on the first page of the publication: “This unofficial guide 9or Flat or Gatefold maps, as appropriate) is an authorized publication for the members of the U.S. Army. Contents of the Installation Unofficial Guide/Telephone Directory are no necessarily the official views of, or endorsed by, the U.S. Government, Department of Defense, and Department of the Army or Fort Bragg PAO. It is published annually by the Fort Bragg PAO, Fort Bragg, N.C., 28310, and (910) 396-2122. Printed circulation: (As appropriate)”

5.3.9. The following disclaimer will be printed within the first five pages of the Installation Unofficial Guide/Telephone Directory in no smaller than four point, bold type: “All editorial content of the Installation Unofficial Guide/Telephone Directory is prepared, edited, approved and provided the Fort Bragg PAO. The guide is printed by (civilian printer), a private firm under exclusive written contract with the Fort Bragg PAO. The printer is responsible for commercial advertising.”

5.3.10. The following security disclaimer will be printed on the cover page of the telephone listings section of the Installation Unofficial Guide/Telephone Directory in no smaller than six point, bold type:

“DO NOT DISCUSS CLASSIFIED INFORMATION ON NONSECURE TELEPHONES. OFFICIAL DOD TELEPHONES ARE SUBJECT TO MONITORING FOR COMMUNICATIONS SECURITY PURPOSES. USE OF OFFICIAL DOD TELEPHONES CONSTITUTES CONSENT TO MONITORING IN ACCORDANCE WITH DOD DIRECTIVE 4640.6”

5.3.11. No opinion poll, survey or straw vote on political campaigns, candidates or issues will be conducted for publication in the Installation Unofficial Guide/Telephone Directory. The Installation Unofficial Guide/Telephone Directory will contain no political campaign news, editorials, cartoons or other items which are partisan in nature and outside of the mission of Fort Bragg and its command information objectives. The Installation Unofficial Guide/Telephone Directory will not carry partisan political advertising or advertising which is political in nature and not pertinent to the mission of Fort Bragg in particular and the Government in general. The Contracting Officer reserves the right to prohibit distribution of the Installation Unofficial Guide/Telephone Directory when, as determined by the Contracting Officer, the Installation Unofficial Guide/Telephone Directory includes prohibited political advertising.

5.3.12. Except as authorized by Section 1307, Title 18, United States Code, with regard to state lotteries and the Indian Gaming Regulatory Act, the Installation Unofficial Guide/Telephone Directory is prohibited from publishing advertising or editorial material about “games of chance”.

5.3.13. The contractor shall be responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the contractor or the contractor’s personnel or to which they may have access may subject the contractor and/or the contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code.

5.4. Layout.

5.4.1. The Contractor shall be responsible for the layout of each page of the Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold Maps subject to the approval of the PAO. The Contractor shall ensure that the first page of the Installation Unofficial Guide/Telephone Directory will cover the name of the civilian publisher prominently just above the disclaimer. The Contractor may include materials relating to the history of the installation, including brief sketches of individuals important to that history.

5.4.2. No advertising shall be placed on the outside front, the inside front two pages or anywhere in the editorial portion of the Installation Unofficial Guide/Telephone Directory.

5.4.3. Allotting and filling ad space. The Contractor agrees to assume full responsibility for filling all space set aside on the dummies for advertising. In the event tentative advertising space does not materialize, the Contractor will fill the space with house advertising and the space will not be counted as editorial space.

5.4.4. No advertisement of any kind will be included in the Flat Map.

5.4.5. Pages. The publications shall consist of a minimum of sixty (60) to sixty five (65) editorial pages for the Installation Unofficial Guide/Telephone Directory. The publication shall consist of a minimum of forty-five (45) telephone listing pages and a maximum of fifty-five (55) telephone pages on 34 pound stock or better. The above proscribed number of pages for the editorial and phone book portion does not include the yellow pages section which will be inserted into the installation Unofficial Guide/Telephone Directory between the editorial and telephone listing pages and set aside for advertising. The number of pages is not specifically restricted except to reasonable needs and shall be in sufficient quality to present comprehensive coverage, as determined by the contractor. The Flat and Gatefold Maps will adhere to industry standards for similar publications.

5.4.6. Color. The Contractor shall provide color as requested. Contractor agrees to prepare all color overlays, masks or keys for which color is used.

5.4.7. Headlines and Text Type. The Contractor shall provide complete typeface options and design package which details photograph cropping, editorial content assembly, sample layout sheets, color sequence options and a glossary of terms.

5.4.8. The Contractor shall provide final color keys for approval, when appropriate. Color keys will be approved by both the contractor and the PAO’s editor.

5.4.9. As a minimum, editorial paper stock will be 50-pound enamel stock or better; telephone listing stock will be 34-pound or better.

5.4.10. The Installation Unofficial Guide/Telephone Directory shall be “perfect” bound, with quality, three knife, and fine-edge trimming.

5.4.11. The Contractor shall varnish covers for maximum color sheen.

5.4.12. Guidebook cover stock will be 10-point stock or better.

5.4.13. All photos will be provided at a resolution no less than 8x10 inches, 300 dpi.

5.4.14. Contractor agrees to furnish the PAO editorial staff with galley proofs of all editorial copy, including photos, maps and other graphics, no later than June 1, annually.

5.5. Quality Assurance.

5.5.1. The Fort Bragg PAO is responsible for proofreading all editorial material of the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps and for ensuring the security and accuracy of content. The Contractor shall submit to the PAO, for approval, a complete dummy layout of the Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold Maps IAW an agreed upon annual production schedule.

5.5.2. The Contractor shall have all content, including advertisements and photographs, reviewed and approved by the PAO prior to publication.

5.5.3. The Contractor is prohibited from making any changes in the Installation Unofficial Guide/Telephone Directory and Flat and Gatefold Maps after the PAO or designated representative has approved the dummy pages.

5.5.4. The printing of the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps will be monitored by the COR. Only those photographs, editorials, telephone listings, headlines, captions, cut lines, maps and any other editorial material approved by the PAO will be used in the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps.

5.5.5. The Contractor shall provide final color keys for approval, when appropriate. Color keys will be approved by both the contractor and the PAO’s editor.

5.5.6. The Contractor agrees to furnish 100 percent of the complete advertising page dummies to the PAO in accordance with an annual production schedule agreed upon by the Fort Bragg PAO and contractor.

5.6. General Advertising.

5.6.1. The Contractor shall ensure that prospective advertisers are made aware that the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps are unofficial publications. Neither the Contractor, nor the Contractor’s representatives, shall solicit advertisements in the name of Fort Bragg or its tenant units, activities, organizations or the United States Army.

5.6.2. The Fort Bragg PAO will provide the Contractor and its representatives a letter of authorization to be shown to potential advertisers to establish the relationship between the Government and its requirement for an unofficial guide/telephone directory and the Contractor.

5.6.3. The Contractor shall accept for publication only those advertisements which, in the Government’s opinion, conform to the principles of good taste. The Contractor shall not accept or publish advertising which in the Government’s opinion is objectionable or obscene in nature; or which reflects adversely upon the Government of the United States or any of its components; or which the Government determines is not pertinent to the command’s intended audiences.

5.6.4. Under no condition shall a business establishment listed by the Fort Bragg Senior Commander as “off-limits” to military personnel to advertise in the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold Maps. A list of “off-limits” establishments will be provided to the Contractor by the Government upon award of this contract.

5.6.5. The Contractor shall assume full responsibility for the accuracy of any advertisement appearing in the Installation Unofficial Guide/Telephone Directory, Flat and Gatefold maps. Advertisers will be notified that their advertisements will not conflict with maintaining the morale, welfare and discipline of command at Fort Bragg.

5.6.6. The Contractor shall ensure that no advertising shall be placed on the outside front cover or anywhere in the editorial portion of the Installation Unofficial Guide/Telephone Directory, and Gatefold Map. The company emblem and product QR code may appear on the outside front cover of a size and location to be approved by the PAO.

5.6.7. The Contractor shall furnish 100 percent of the complete advertising page dummies to the PAO in accordance with an annual production schedule agreed upon by the Fort Bragg PAO and contractor.

5.6.8. The Contractor shall have all advertisements reviewed by the PAO in accordance with an annual production schedule agreed upon by the Fort Bragg PAO and contractor.

5.6.9. The Contractor shall not enter into exclusive advertising contracts with any firm, broker or individuals.

5.6.10. The following disclaimer will be printed within the first five pages of the publications in no smaller than four point, bold type: “The appearance of advertising in this publication does not constitute endorsement by the Department of the Army or (name of civilian printer) of the products or services advertised.”

5.6.11. The Installation Unofficial Guide/Telephone Directory will not carry an advertisement that implies discrimination with regard to race, creed, age, color, sex, genetic information or national origin of the purchaser, user or patron. Even if their advertisements do not imply it, the Contractor will ensure that advertisers in the Installation Unofficial Guide/Telephone Directory do not practice such discrimination. Under no circumstances will a business establishment listed by Fort Bragg as “off-limits” be permitted to advertise in the Installation Unofficial Guide/Telephone Directory.

5.6.12. The Installation Unofficial Guide/Telephone Directory will place its readers and advertiser on notice of this equal opportunity requirement by including, in a prominent location within the first five pages of the publication (preferably the masthead), the following statement in four-point, bold type:

“Everything advertised in this publication shall be made available for purchase, use or patronage without regard to race, color, religion, sex, national origin, genetic information, age, marital status, disability, political affiliation and/or other nonmerit factor of the purchaser, user or patron. A confirmed violation of this policy of equal opportunity by an advertiser will result in the refusal to print advertising from the source.”

5.6.13. The Contractor shall ensure that commercial business soliciting military personnel through advertising through the Installation Unofficial Guide/Telephone Directory, and Flat and Gatefold Maps are ethical in describing goods, services, commodities and sale items (including guarantees, warranties, etc.).

5.6.14. Advertisements offering credit terms must carry a clear statement of the total cash price as well as the total credit costs, including all charges. If payments are shown, the number, amount of each, and the time period will also be shown. These will be shown clearly in the advertisements in type no smaller than 6-point.

5.6.15. No specified tobacco or alcohol products will be advertised in the Installation Unofficial Guide/Telephone Directory, or Gatefold Map.

5.6.16. Real Estate Advertising. Advertising for off-post housing available for rent, sale, or lease by an owner, manager, rental agency, agent, or individual will include only those available on nondiscriminatory basis for all personnel. No facilities will be advertised without the Contractor having been notified in writing that open housing practices are enforced by the owner, manager, rental agency, agent or individual.

5.6.17. Contractor agrees to carry the following disclaimer near real estate advertising in the Installation…

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