PWS PA SYSTEM NMCP OUTLYING CLINICS.docx

Department of Defense Defense Health Agency Performance Work Statement

Public Address System Service Maintenance

7/17/2026

Naval Medical Center Portsmouth

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide Public Address (PA) System Maintenance, Testing, and Repair Services at Naval Medical Center Portsmouth and all Outlying Branch Clinics.

1.1.1 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Public Address (PA) System Maintenance, Testing, and Repair Service as defined in this Performance Work Statement (PWS).

1.1.2 Background: The existing Public Address (PA) System at Naval Medical Center Portsmouth (NMCP) and its supported Branch Clinics consists of legacy equipment installed or modernized at various times throughout the facilities. Based on available facility information, the PA system serving Building 1 was likely installed or modernized during the building’s major renovation and recommissioning in 2002; Building 1 was officially rededicated on October 11, 2002. The PA system serving the Charette Health Care Center (Building 2) was likely installed and commissioned when the facility opened on April 30, 1999. The PA system serving Building 3 may have been installed as part of the building’s original construction and commissioning in 1959. However, government records confirming the exact acquisition, installation, modernization, or replacement dates for these systems are not available. The existing system includes paging amplifiers, zone controllers, speakers, wiring, interfaces with the NMCP telephone system, and power supplies distributed throughout NMCP locations. The system was previously monitored and maintained by SimplexGrinnell (Johnson Controls). Continued maintenance, testing, troubleshooting, and repair services are required to ensure the PA system remains operational and available for use.

1.1.3 Scope: The Contractor is responsible for maintenance and testing services for the existing Public Address (PA) System at Naval Medical Center Portsmouth (NMCP), Virginia 23708 to include Buildings 1, 2, 3, 104, 249, 250, 271, 273, 274 and 275, along with the Daily Colors System. The Contractor shall perform testing of the existing Public Address (PA) System and its associated components, including head ends, speakers, and related equipment. This will include all parts and labor to replace or repair all components (head end and speakers) at no additional cost should they fail or be near the point of failure for repairs associated with normal equipment failures. This also covers troubleshooting and diagnosing the systems. Additionally, any electrical installations will be the responsibility of the Contractor. These requirements will also support the PA systems components at the following NMCP Branch Clinics:

1. Naval Medical Center, Sewells Point

2. Branch Medical Clinic, Yorktown

3. Tricare Prime Suffolk

4. Tricare Prime Virginia Beach

5. Branch Medical Clinic Dam Neck

6. Branch Medical Clinic, Norfolk Naval Shipyard

7. Branch Medical Clinic, Oceana

8. Branch Medical Clinic, Boone

9. Naval Dental Center, Sewells Point Dental

10. Branch Medical Clinic, Northwest

11. Tricare Prime Chesapeake

1.1.4 Period of Performance (PoP): The period of performance shall be for one (1) Base Year and four (4) Option Years.

1.2 Administrative specifications

1.2.1 Place of performance: The work shall be performed at Naval Medical Center Portsmouth, Virginia 23708 and outlying Branch Clinics within the following locations:

LOCATION/DESCRIPTION

Branch Clinics Locations:

1. Tricare Prime Clinic Virginia Beach 2100 Lynnhaven Pkwy, suite 201 Virginia Beach, Virginia 23456

2. Yorktown Branch Health Clinic Spring Road. Building 1806 Yorktown, Virginia 23691

3. Tricare Prime Clinic Chesapeake 1400 Crossways Blvd, suite 112-114 Chesapeake, Virginia 23320

4. Northwest Branch Health Clinic 1317 Ballahack Road Chesapeake, Virginia 23322

5. Oceana Boone Health Clinic 1550 Tom Cat Blvd Virginia Beach, Virginia 23460

6. Dam Neck Health Clinic 1844 Terrier Avenue Virginia Beach, Virginia 23461

7. JEB Little Creek Boone Health Clinic 1035 Nider Blvd, suite 101, Building 3505 Norfolk, Virginia 23521

8. Tricare Prime Clinic Suffolk Clinic 7021 Harbour View Blvd Suffolk, VA 23435

9. Norfolk Naval Base Sewell’s Point Medical Branch Health Clinic 1721 Taussing Blvd Building CD-2 Norfolk, Virginia 23511

10. Norfolk Naval Base Sewell’s Point Dental Branch Health Clinic 1647 Taussing Blvd Building CD-3 Norfolk, Virginia 23511

11. Branch Health Clinic Norfolk Naval Shipyard Bldg. 277 Portsmouth, VA 23704

1.2.2 Recognized Federal holidays: Contractor is required to recognize all listed federal holidays:

Independence Day

1.2.3 Hours of operation: The Contractor is responsible for conducting business, between the hours of 0600 – 1900 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The Contractor shall also provide support outside normal operation hours, including evenings, weekends and emergency situations, as required to meet mission requirements and ensure continuity of operations. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.2.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours.

1.3 Contractor Identification

1.3.1 Contractor personnel performing services in a contractor capacity in a government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. Ensure all those with whom the person interacts with in any face-to-face dealings while supporting the Government and understanding that the person is contractor support personnel.

2.0 SPECIFIC TASKS

The contractor shall provide all labor, supervision, technical expertise, tools, materials, and incidental services necessary to support, maintain, troubleshoot, repair, and ensure the operational readiness of the hospital wide Public Address (PA) System.

Services shall include, but are not limited to:

2.1 Preventive Maintenance Inspections:

2.1.1 Monthly Inspection: Contractor should test representative samples of speakers and amplifiers. Inspect racks, cabling, power supplies, and UPS equipment. Verify audio quality, volume levels, and zone functionality.

2.1. Contractor Check-In and Site Reporting Requirements: Upon arrival at the work site, the contractor shall report to the designated Government Point of Contact or site representative for site access, task coordination, and safety briefings. The contractor shall maintain current contact information for the assigned POC, including name, email address, and phone number. If work is performed outside normal business hours, the contractor shall coordinate with the designated after-hours representative or duty personnel as identified by the government.

2.2 Post-Maintenance Reporting and documentation Requirements: Upon completion of preventive maintenance activities, the contractor shall provide a service report documenting all work performed, inspection results, identified deficiencies, corrective action taken, parts replaced, and any recommendations for follow-on maintenance. The report shall be submitted to the Government POC within three days after the completion of service.

2.2.1 Telephone Tech Support: The Contractor shall provide on-site technical support, as required, to diagnose and resolve equipment issues.

2.2.2 Loaner Equipment Availability: N/A

2.2.3 Service Response and Turnaround Time: The Contractor shall acknowledge service requests within 1-2 business hours and provide an estimated repair schedule. On-site service, if required, shall be initiated within 1 hour of service request. Repair completion shall occur within five (5) business days unless otherwise approved by the Government.

2.2.4 Repair Documentation: The Contractor shall provide a written repair report for all maintenance and repair activities performed. The report shall include a description of the issue, corrective actions taken, parts replaced, testing results, and the date of service. Reports shall be submitted electronically (via email) to POCs within (3) business days following completion of the repair.

2.3 Replacement Parts: The Contractor shall furnish all replacement parts necessary to restore equipment to full operational status. All replacement parts shall be new, manufacturer-approved, and compatible with the equipment being serviced. The Contractor shall maintain sufficient inventory or sourcing capabilities to minimize equipment downtime and ensure timely repairs.

2.3.1 Public Address (PA) System Support: Provide operational, maintenance, and technical support services for the Public Address (PA) System to ensure reliable communication capabilities. Services include system monitoring, troubleshooting, repairs, and configuration management to maintain continuous operational readiness.

2.3.2 PA System Maintenance and Troubleshooting: Perform routine inspections, preventive maintenance, diagnostics, and corrective actions to ensure PA system components remain fully functional. Identify and resolve hardware, software, and connectivity issues in a timely manner to minimize service disruptions.

2.4 PA System Configuration and Updates: Manage PA system configurations, implement approved software and firmware updates, and maintain system documentation. Verify system functionality following changes and ensure compliance with operational and security requirements.

2.4.1 Required Certifications: Personnel providing PA system support shall possess and maintain applicable industry-recognized certifications related to audio communication systems, network infrastructure, and system administration. Certifications may include manufacturer-specific training and credentials necessary to install, configure, maintain, and troubleshoot Public Address (PA) systems and associated network components. Personnel shall demonstrate proficiency in system testing, fault isolation, and operational support to ensure reliable system performance and compliance with organizational requirements,

2.4.2 Points of Contract: The Contractor shall designate a Primary Point of Contact (POC) responsible for coordinating all PA system support activities, maintenance scheduling, issue resolution, and communication with government representatives. The Contractor shall provide the POC’s name, email address, and telephone number and ensure this information remains current throughout the period of performance. An alternate POC with the same contact information requirements shall also be identified to ensure continuity of support.

3.0 Qualifications/Considerations

3.1 Special Qualifications/Considerations: Personnel performing PA system support shall possess experience with audio communication systems, associated network infrastructure, and equipment troubleshooting. Work may require coordination with facility personnel to minimize operational impacts during maintenance and testing activities.

4.0 Points of Contact

4.1 Points of Contacts:

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