PWS - Operations Support Services - BOD OPMG - FINAL.docx

FOUO Procurement Sensitive

PERFORMANCE WORK STATEMENT

For

OPERATIONS SUPPORT SERVICES

Date: 30 June 2020

1. General:

This requirement is for a non-personal services Firm-Fixed Price Task Order (TO) to provide support for multiple tasks performed under the direction of the Biometrics Operations Division (BOD).

2.0 Mission:

The portion of the mission of the BOD that pertains to this contract is providing operational biometric technology and information management support, to the Combatant Commanders, the Military Services, the Defense Agencies, and other Department of Defense (DoD) Field Activities as required. As such it:

· Maintains master repositories of biometric data and non-intelligence associated information, as well as the means to exchange the data and information with other United States Government (USG) agencies and coalition partners, in conformance with existing regulations, policies and statutes governing the release of classified and controlled unclassified data.

· Maintains capability to rapidly store and match biometric samples submitted by the DoD and other Government agencies.

· Conducts biometrics and forensics Science & Technology (S&T) research and engineering for the DoD and other USG sponsors.

2.1 Objectives:

This acquisition is to award a new Firm-Fixed Price, to procure the services and products required to synchronize and integrate existing biometric and forensics technologies throughout the DoD IAW DODD 8521.01E. The work will be performed under the Office of the Provost Marshal General (OPMG), which is charged with coordinating biometrics and forensics activities amongst the services, standardizing application of biometrics and forensics across the department, identifying and evaluating new technologies, establishing biometrics and forensics policy, and sustaining the DoD’s central biometrics and forensics repository. As such, it will facilitate identity dominance, protection, and management through integrated joint biometric programs; and establish and maintain an authoritative biometric data source in order to provide timely, accurate, and comprehensive Identity Superiority to all Federal Agencies.

1. Scope:

The Performance Work Statement (PWS) provides a framework of task areas that the Contractor shall provide for the BOD relative to its role supporting the DoD’s Executive Manager for Biometrics and forensics. These areas are consistent with the requirements, roles and responsibilities of DoD Biometrics and forensics, as well as the expertise and experience of the identified Contractor staff.

The Contractor shall provide support for the following tasks:

Task 1: Operational Support Task 2: Operational Coordination Support Task 3: Operational Engagement Support Task 4: Watch Desk Support Task 5: Metrics Support

3.1 Task 1 –Operational Support

The services provided by the BOD move at the speed of technology and as such the contractor shall provide personnel who are familiar with the enterprise architecture and emerging technologies as they become operational. The contractors shall provide direct and frequent liaison and advocacy services to organizations that regularly interface with the DoD Biometrics Enterprise. The highly technical nature of the services provided by the BOD, require the personnel assigned to be integrated in all operations functions in order to provide subject matter expertise (SME) support in the identification of current system capabilities and limitations. These personnel shall be skilled communicators to convey the Government’s message, such as directives, standards, and compliancy or change management to any biometrics and forensics stakeholder or user. There are more than 13,000 Originating Agency Identifiers (ORIs) that are managed on a full-time basis. There are approximately 125 distinct customers of which four require full-time management while seven require half-time management.

3.2 Task 2 –Operational Coordination

The contractor shall provide SME and decision support for biometrics and forensics integration within the BOD. The contractor shall support the development and collection of all documentation pertaining to biometric and forensic initiatives.

1. The contractor shall support the BOD in the creation of and validation of technical goals, objectives, strategies, and technical feasibility for DoD Biometric submissions to the authoritative data base to include external configuration of submission pathways for customers. This includes, but is not limited to, path-flow documents, business rules, and origination identification codes.

1. The contractor shall review the BOD plans and policies as required to provide SME support for revisions.

1. The contractor shall coordinate for and host interdepartmental meetings on a scheduled or impromptu basis as necessary to identify, mitigate, and resolve customer related issues.

1. The contractor shall coordinate with the BOD staff during onsite meetings to rapidly identify and mitigate negative effects associated with proposed technical solutions for customer identified issues.

1. The contractor shall liaise with Policy in order to ensure that all initiatives are in compliance with DoD 8521.01E or more current guidance. Compile and regularly provide details of all new outreach initiatives in order to ensure same are in compliance with all current guidance and directives and that they are coordinated.

1. The contractor shall review proposed policy documentation in order to ensure technical feasibility of recommended revisions on behalf of customers.

1. The contractor shall inform the BOD customers of policy changes that affect their current operations.

1. The contractor shall provide SME support for the creation and review of emerging Electronic Biometric Transmission Specification (EBTS) change requests per real-time customer requirements.

1. The contractor shall support the BOD during the biometrics and forensics governance structure meetings in order to support community in the identification of functional and technical issues impacting the customer.

1. The contractor shall support the DoD ABIS Configuration Control Boards (CCB) by providing SME support in the identification of functional and technical issues impacting the customer.

Deliverables for Task 2 will be strategic, analytic, and technical advice in the form of issue papers, point papers, concept papers, white papers, technical reports, presentations, technical engagement meetings in accordance with the direction of the BOD IAW CDRL G001 (DI-MGMT-81892 NOT 1).

3.3 Task 3 –Operational Engagements

1. The contractor shall support the BOD as the focal point for all Biometric -Operational support engagements. The contractor shall prepare all supporting documentation relating to external engagements for submission through the BOD for approval prior to performance.

1. The contractor shall provide direct and frequent liaison with all supported partners in order to provide technical relevance in the creation of Integrated Priority Lists (IPL), and to support the development of Concepts of Operations (CONOPS).

1. The contractor shall assist in the configuration of technical solutions for biometric and forensic capture on behalf of customer needs and requirements.

1. The contractor shall serve as the customer advocate within the BOD in order to facilitate timely resolution of customer identified issues.

1. These outreach services will be provided through direct and frequent liaison between the Government and the DoD units and collaboration partners through working groups, in-progress reviews, customer portal access and by attending conferences and forums.

1. The contractor shall provide technical support at national and international technical groups, conferences, strategic planning groups and other forums. These events include but are not limited to the Biometrics and Forensics Working Groups , Configuration Change Board (CCB) meetings, technical interchange meetings working group meetings; Biometrics and forensics Community of Interest (COI) conference; National Science and Technology Council (NSTC) Subcommittee on Biometrics and Forensics; the Joint Biometrics and forensics Operational Coordination Board (JBOCB); DHS Executive Steering Committee and Federal Bureau of Investigation(FBI) Integrated Automated Fingerprint Identification System (IAFIS)—DHS IDENT Interoperability Initiative; and DoD-DHS-Department of Justice (DoJ) led Interagency Data Sharing.

1. The contractor shall technically support/implement the use of Service Level Agreements (SLA) Interface Control Documents (ICD), and Incoming/Outgoing Data Requests (IDR/ODR) to facilitate services in support of the BOD and the end users.

1. The contractor shall provide accurate and timely documentation to the Government in order to facilitate synchronization and efficiencies. This documentation will be provided in the form of trip reports, meeting minutes and monthly reports capturing the outcomes of these engagements and will be submitted to the contracting officer’s representative (COR) IAW CDRL G001 (DI-MGMT-81892 NOT 1).

1. The contractor shall provide SME support to the development and continued revision of Programs of Instruction (POI) for biometric collection and transmission to the DoD authoritative repository.

The contractor shall also provide support to the deployment of fly-away card scanning capabilities. On order, the contractor shall position personnel and equipment assets to OCONUS/CONUS customers requiring hard copy fingerprint card submission processing. Customer requirements determine the number of hard copy cards, requiring digitization ranging from 500 to 100,000+ cards at any given time. This support is directly determined by the efforts of particular Combatant Commands (COCOMs) in support of mission requirements and in conjunction with other federal agencies, where there is a need to digitize current or dated hard copy fingerprint or other biometric and forensic files. These capabilities shall be organized and deployed at the discretion of the BOD. The majority of biometrics and forensics captured today are stored in repositories of paper cards. In order to ensure the relevance of the DoD authoritative repositories it is imperative that these biometrics and forensics are captured in a manner that ensures the integrity and functional capability of the digitized electronic files.

1. The contractor shall provide SME support in the configuration of the Fly-Away card scanning capability.

1. The contractor shall support the development of POI for use in the training of onsite personnel in the use of the Fly-Away card scanning capability.

1. The contractor shall deploy personnel to conduct pre-deployment site surveys in order to ensure the feasibility of a potential Fly-Away card scanning mission.

1. The contractor shall install and train the onsite personnel in the use of the Fly-Away card scanning capability.

1. Upon successful implementation of the Fly-away card scanning solution the contractor shall deploy personnel on an as needed basis in order to ensure adherence to best practices and quality control/quality assurance.

Deliverables for Task 3 will be strategic, analytic, and technical advice in the form of issue papers, point papers, concept papers, white papers, technical reports, presentations, CONOPS, meeting engagements in accordance with the direction of the BOD, IAW CDRL B001 (DI-MISC-80508B).

1. Develop and conduct briefings to assist as part workforce training and customer engagement.

1. Prepare and maintain briefings and presentations for the BOD leadership participation in meetings, as required.

1. The contractors shall participate in direct and frequent liaison to organizations that submit to the DoD authoritative biometrics and forensics repository.

1. Work with customer advocates to create foundational documents for process and path flows pertaining to each customer.

Deliverables for this task will be strategic, analytic, and technical advice in the form of issue papers, point papers, concept papers, white papers, technical reports, presentations, technical engagement meetings in accordance with the direction of the BOD, IAW CDRL B001 (DI-MISC-80508B).

0. Task 4 – Watch Desk Support

The contractor shall use its knowledge of the DoD biometrics and forensics environment, customer knowledge base, domain knowledge, and policies to operate and maintain 24x7x365 day watch desk service operations of all DoD biometric systems submitting to the DoD Biometric Repository. As such the contractor shall:

1. Answer user questions concerning biometrics and forensics, transactions, family-of-systems, and other inquires.

1. Categorize all watch desk submissions and follow industry-leading processes and establish work flows for problem resolution.

1. Submit work flow documentation to the Government for review and approval.

1. Submit unresolved items that affect the design of the DoD system to the Government for review and approval and/or to the system Configuration Control Board (CCB) for change consideration as directed by the Government.

1. Maintain the 24x7x365 day watch desk with a minimum of two contract personnel on station.

1. Handle all queries and work in conjunction with both Government and contractor staff functional experts, system developers, and DoD system operators/administrators for support as required.

1. Provide the Government with a monthly Biometrics and Forensics Watch Desk Report that identifies and tracks trouble calls, call resolution, and other watch desk reportable items.

1. Review and analyze the monthly Biometrics and Forensics Watch Desk Report to identify trends and provide recommendations for improvements and training

1. Continue the integration, operations and maintenance of a biometrically enabled watch list (BEWL) for the purpose of providing watch list products to authorized users which includes the following:

0. Administering the BEWL Servers

0. Loading EBTS records in the BEWL

0. Loading the National Ground Intelligence Center (NGIC) watch lists into the BEWL

0. Loading Whitelists, Blacklists, and other control criteria

0. Creating and Exporting BEWL based watch lists

0. Ensuring customers can receive and use watch lists

3.5 Task 5 – Metrics Support

The contractor shall assist the BOD in collecting relevant performance data and providing feedback throughout the biometric community to ensure the continuous improvement and optimization of the DoD biometrics and forensics enterprise. The contractors shall assist in the establishment of objectives and indicators of performance metrics (what is going on a process) and indicators of diagnostic metrics (why a process performs the way it does) by which the satisfactory conduct of acquisition and support process can be measured and improved.

Deliverables for Task 5 will take the form of strategic, analytic, and technical advice in the form of issue papers, point papers, white papers, technical reports, presentations, other adhoc reports in accordance with the direction of the BOD. Reports include but are not limited to: Weekly Metrics, BES Weekly Metrics, Miscellaneous weekly customer rollups, Monthly Multimodal Metrics, Miscellaneous Monthly Customer Rollups, and Monthly Examiner Reviews, IAW CDRLs G001 (DI-MGMT-81892 NOT 1), B001 (DI-MISC-80508B), and E001 (DI-MGMT-81607).

4.0 Contract Management

4.1 Project Manager

The Contractor shall identify a Contract Project Manager to oversee the execution and ensure all goals and objectives are met within the terms of the contract. The Project Manager shall be responsible for the overall task planning, execution, control and quality; spanning technical, schedule, cost, and contract, for fulfillment. The Project Manager shall serve as the primary point of contact with the Government and shall have full authority to make binding commitments on behalf of the Contractor.

4.2 Contract/Task Order Management Plan

The Contractor shall develop and maintain throughout the Contract’s period of performance, a TO Management Plan (TOMP), IAW CDRL A001 (DI-MGMT-80347), that shall be used as a foundation for information and resource management planning. The TOMP shall include, but not be limited to, the following:

1. Contractor Program Organization Chart and Organizational Interfaces.

1. Process Management and Control Plan.

1. Contract Deliverables Plan.

1. Quality Control Plan.

1. Subcontract Management Plan (if required).

The Contractor shall ensure that all other planning and execution activities and deliverables (i.e., Contractor Work Breakdown Structure, Integrated Master Schedule, etc.) are integrated with the CMP. The Contractor shall keep the CMP up-to-date and accessible to appropriate Government personnel electronically at any time, and shall be prepared to brief any CMP content to the Government at short notice (within 48 hours). The CMP shall be used as a foundation for the Monthly Status Report.

4.3 In Progress Review Support

The COR and Contractor shall review performance progress and other issues during a regularly-scheduled teleconference that shall be held once per month throughout the performance period of this contract. The contractor shall provide a Weekly Summary (WEEKSUM), IAW CDRL D001 (DI-MGMT-80368A), to include current/completed task activities, schedule status, and issue/risk prior to each teleconference.

4.4 Phase In/Phase Out

Transition begins upon contract award. The incumbent Contractor is fully responsible and accountable for on-going support to existing Operations Support initiatives; the incoming Contractor is responsible for executing its proposed Transition Plan and preparing for Assumption of Responsibility (AOR). No later than 15 calendar days from contract award, the incoming Contractor shall assume full responsibility for Operations Support as defined in this PWS as well as the Service Levels defined in the Quality Assurance Surveillance Plan (QASP).

4.5 Monthly Status Report

The Contractor will provide a monthly report to the COR that shall provide the status of Contract activities and present the report to the Government during a monthly program management review, IAW CDRL H001 (DI-MGMT-80227 NOT 1). At a minimum the monthly report shall address:

1. Major Accomplishments.

1. On-Going and Upcoming Activities.

1. Performance Metrics.

0. Finances and Monthly Expenditures (Travel, Material, labor).

0. Burn Rate.

0. Deliverable Status (i.e. on-time, overdue, accepted, rejected, quality).

1. Variance to Cost and Schedule.

1. Small Business Participation Goals.

1. Travel.

5. Current Period.

5. Planned.

1. Risks and Mitigations.

1. Issues (problems affecting achievement of technical, or schedule goals, or personnel).

4.6 Accounting For Contract Services/Contract Manpower Reporting The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including sub-Contractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following web address https://cmra.army.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Representative; (2) Contract Number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Actual direct labor hours (including sub-Contractors); (6) Actual direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

4.7 Subcontracting Plan Reports (If Applicable)

The Contractor shall submit Standard Form (SF) 294 and 295 in accordance with the instructions on the forms. The SF-294 and SF-295 forms are available online at the General Services Administration web address: http://www.gsa.gov/forms

4.7.1 Subcontracting Report For Individual Contracts

The Contractor shall submit SF-294, Subcontracting Report For Individual Contracts electronically via the Electronic Subcontract Reporting System (eSRS)* within 30 calendar days after the close of each calendar period: (1) April 30 for the period October 1 through March 31 and (2) October 30 for the period April 1 through September 30. The SF-294 report is required for all Contractors submitting individual or master subcontracting plans.

4.8 Summary Subcontract Report (SF-295) (If Applicable)

The Contractor shall submit SF-295, Summary Subcontract Report electronically via the Electronic Subcontract Reporting System (eSRS)*. The report is due October 30th for the calendar period October 1 through September 30.

*In the event that the eSRS is not yet available for use, reports shall be submitted to the address identified in Section G.2.

4.9 Quality Control

The Contractor shall implement and maintain an effective Quality Control Program to ensure requirements are performed in accordance with this PWS. The Contractor’s quality control program is the means by which the contractor assures both the contractor and the Government that all work complies with the requirement of the contract. Quality Control Program will include the development, implementation, training and certification of standard operating procedures.

5.0 Deliverables:

The Contractor shall be responsible for delivering all end items specified. In addition to specific deliverables outlined below or agreed to within a specific task area, any background material collected or other material developed by the Contractor in the course of developing a deliverable will be turned over to the Government. Deliverable products identified during Contract execution and in accordance with the PWS will be assigned due dates and quality requirements at the time of tasking. Contractor performance in meeting deliverable requirements will be monitored as part of the contract QASP. The following items are deliverables that fall within the scope of this task and that are illustrative of the types of work the Government expects to order.

5.1 Media and File Format

The Microsoft (MS) Office 2013 suite of applications (MS Word, MS Excel, MS PowerPoint, and MS Project) is the preferred application for preparing documents, reports, and information furnished under this contract. If the Contractor provides data in a file format that is not compatible with the specified applications, then the Contractor shall provide as free software applications that will allow the Government to read and write to the files when necessary. Should MS issue a new MS Office suite that the Government adopts as a new standard; the Government will notify the Contractor in writing of the change IAW applicable CDRLs as outlined in the section 5.2 chart.

5.2 Delivery and Inspection

1. All documents and deliverables described in this PWS and amendments or modifications shall be submitted in a format prescribed by the Government and/or the applicable CDRL.

1. All deliverables shall be delivered to the Contract Officer Representative (COR) no later than the date specified in the contract or as agreed upon by the Contractor and the COR for a specific task. At the time of delivery, the Contractor shall also provide any other material or information procured or developed during the course of the task.

1. All data delivered shall be submitted with a Letter of Transmittal (LT). The LT shall indicate the contract number, Contract number, Data Item Number, Title and Subtitle (when applicable) of the data, PWS paragraph number reference which required the data to be prepared, and the date of transmittal.

1. Classified data shall be handled and delivered in accordance with the DoD 5220.22-M, “National Industrial Security Program – Operating Manual,” dated 28 Feb 2006.

1. Material Receipt and Acceptance (DD250) shall be processed via Wide Area Workflow.

1. Unless otherwise stipulated the, Contractor shall submit all deliverables in both electronic and hardcopy format.

1. Performance Standards The COR will monitor the Contractor’s daily performance through inspections of work products set forth in this TO using the Monthly Evaluation of Contractor’s Performance. The Government will inspect completed tasks in accordance with the Government’s QASP. The Government will provide inspection results to the Contractor. If the Government determines that the Contractor has not achieved an Acceptable Quality Level (AQL) as set forth in the QASP, it may require the Contractor to take corrective actions to improve performance. The Government will give the Contractor an opportunity to respond to the evaluation results.

1. Section 508 Compliance Requirements The software and hardware procured in support of this Contract are exempt from Section 508 in accordance with the following General Exceptions paragraph from that code:

§ 1194.3 General exceptions

1. Materials All materials purchased by the Contractor for the use or ownership of the Government under this TO will become the property of the Government.

Under no circumstances shall the Contractor use proprietary information, materials, or application in the performance of this TO without prior approval from the Contracting Officer or COR.

1. Place of Performance:

Contractor personnel shall perform services at the:

· Government BOD Facility BTC, 1000 Custer Hollow Road, Clarksburg, WV 26302

1. Period of Performance:

The period of performance for this effort is a base period of twelve (12) months plus four (4) twelve (12) month option periods.

27 Sep 20 – 26 Sep 21 Base: Twelve (12) months from performance start date.

27 Sep 21 – 26 Sep 22 Option Period One: (12) months from execution of option.

27 Sep 22 – 26 Sep 23 Option Period Two: (12) months from execution of option.

27 Sep 23 – 26 Sep 24 Option Period Three: (12) months from execution of option.

27 Sep 24 – 26 Sep 25 Option Period Four: (12) months from execution of option.

1. Hours of Work:

This contract includes positions that perform service requirements 24/7/365. For contract employees who are not shift workers and who do not have 24/7/365 support requirements the normal workdays are Monday through Friday 0800 to 1630 daily. Individuals may be required to work other than core hours in support of mission requirements if authorized by the Contracting Officer.

1. Government-Furnished Resources:

The Government will furnish workspace, meeting rooms, supplies, telephones, computers and associated software. The Contractor is responsible for safeguarding the equipment and data that is proprietary to the Government.

The Contractor must specifically identify in the task proposal the type, amount, and timeframes for any Government resources, excluding those identified above that they will require for the execution of task activities.

1. Equipment, Supplies and Materials All equipment, supplies, and materials required for performance of Contract, issued under this TO, which are not Government-furnished, shall be furnished by the Contractor. Ownership of materials and licenses acquired by the Contractor with Government funds, for performance of this TO, shall vest with the Government. Accordingly, the Contractor shall procure materials/equipment/ supplies in the manner most economical and advantageous to the Government. Materials/equipment/supplies will be at the discretion of the Government and the limitations herein. Estimated amounts shall not be exceeded.

All requests for Other Direct Costs (ODCs) with the exception of travel shall be approved by the Contracting Officer prior to incurring costs.

1. Other Pertinent Information and Special Considerations: Not applicable.

0. Points of Contact:

0. Contracting Officer

Wendella A. Baptiste ACC-NJ – Fort Dix 5418 S. Scott Plaza Fort Dix, NJ 08640 Voice: (609) 562-8099 E-mail: wendella.a.baptiste.civ@mail.mil

0. Contracting Officer’s Representative (COR)

Vincent M. Johns Biometrics Technology Center (BTC), 1000 Custer Hollow Road Clarksburg, WV Voice: 304-326-3037 E-mail: vincent.m.johns.civ@mail.mil

0. Travel

1. Travel is anticipated during the performance of this requirement.

1. The Contractor shall be reimbursed for incurred costs in accordance with the Joint Travel Regulations (JTR)/Federal Travel Regulations (FTR). Airfare shall be the prevailing rates for commercial airlines at tourist class. When required, the most dependable means of ground transportation (i.e., taxi, bus, train, car rental) shall be used. The Contractor shall use only the minimum number of travelers and rental cars needed to accomplish the task(s). Travel shall be scheduled during normal duty hours whenever possible.

1. All requests for Travel must be approved by the COR prior to incurring costs. Travel will be reimbursed to the extent allowable.

USE OF GOVERNMENT VEHICLES, CONTRACTOR OPERATED GOVERNMENT VEHICLES GENERAL OFFICIAL USE OF VEHICLES: The use of all DoD motor vehicles, including those leased using DoD funds, or from other Government Agencies or commercial sources shall be restricted to official purposes only. Federal Management Regulation (FMR), Section 102-34.220-260 (Reference (n)) provides that each Federal Agency shall ensure that Government carriers are used for official purposes only; e.g., to perform the mission of the DoD Components as authorized by the DoD Components. When questions arise about the official use of a motor vehicle, they shall be resolved in favor of strict compliance with statutory provisions and this Regulation.

1. Contractor is authorized to use Government furnished motor vehicles as needed in performance of this contract.

1. The vehicles will not be used on any contract other than for which the vehicles were provided, unless approved by the appropriate DoD Component or Agency official.

1. DoD Components that provide contractors with Government-owned-or –leased Motor vehicles are responsible for ensuring that such vehicles are used only for the performance of the contract. Contractors are prohibited from using such vehicles for purpose other than directed by BOD’s COR and the Contracting Officer.

1. The contractor shall provide evidence that the contractor has obtained motor vehicle liability insurance covering bodily injury and property damage, protecting the contractor and DoD against third-party claims arising from the ownership, maintenance, or use of a Government Owned/GSA fleet vehicle.

1. The use of Government owned vehicles is subject to periodic checks to ensure authorized contractors are using vehicles and related services exclusively under the subject contract.

1. The contractor’s organization shall ensure that penalties are established and enforce for their employees for unofficial use of Government vehicles.

1. The contractor shall provide a written statement that the contractor will assume, without the right of reimbursement from DoD, the cost or expense of any use of GSA Fleet vehicles and services not related to the performance of the contract.

1. Motor vehicles required for use by contractors in their work on a major DoD project shall be included as contractor-operated requirements to be provided in accordance with Chapter 45, Section 304 of the FAR (Reference (aj)).

1. All DoD-furnished, contractor-operated motor vehicles shall count as part of the vehicle inventory of the DoD Component concerned.

1. Procedures for managing the allocation, use, operation, maintenance, and recordkeeping of all DoD motor vehicles are applicable to vehicles furnished to contractor. DoD Contractor Personnel. Contracts and agreements will require that operators comply with licensing requirements of the State and local motor vehicle laws. DoD contractor employees shall not be issued Optional Form (OF) 346, "U.S. Government Motor Vehicle Operator's Identification Card." DoD contractor employees assigned to operate either Government owned/leased equipment in performance of their contract shall be certified, by the contractor and at the contractor’s expense, as being fully qualified to operate the vehicles/equipment to which they are assigned. The prime contractor shall document all operator qualifications. This documentation shall be provided to the contracting officer before any contract employee engages in any mode of equipment operation. The contracting officer shall retain documentation.

0. Security Addendum All contractor personnel must read and abide by the Security Addendum provided by BOD. All employees providing services under this TO shall sign the Security Certification and submit to the Government prior to initiating any task activities. The Security addendum will be furnished during in processing of all newly assigned personnel.

0. Personal Conflicts of Interest and Non-Disclosure In the course of performance pursuant to this TO, Contractor employees will be performing duties that have a direct and predictable effect upon non-Federal entities, such potential offerors and proposed subcontractors for the TO. Contractor agrees to use its best efforts to ensure that such employees and others performing services under this contract avoid conflicts of interest or the appearance thereof. Should a Conflict of Interest arise, the Contractor shall provide the government a risk mitigation plan to be approved by the Government prior to starting performance of task(s) involved. To that end, Contractor agrees that its employees and other performing services under this contract will, prior to the commencement of performance, sign the Certificate of No Conflict of Interest.

Contractor agrees that its employees and others performing duties under this contract will, prior to the commencement of performance, sign the Certificate of Non-Disclosure.

0. Security Work performed under this contract may be classified up to Secret. All Contractor personnel proposed for on-site or full-time support must have a “Secret” clearance and a completed National Agency Check (NAC) in order to obtain a DoD ID, building access and be granted access to the network. The proper clearance must be obtained for all contractors and a DD 254 must be initiated and forwarded through the OPMG security office prior to awarding to performance on the contract. All personnel working on the Contract shall adhere to all regulations and policies governing the safe handling of sensitive and classified material. The personnel I.D. Badges shall be in accordance with local policy. The costs associated with obtaining a clearance is solely at the expense of the contractor.

0. Physical Security. The contractor shall be responsible for safeguarding all Government equipment, information, and property provided for contractor use.

0. Key Control. The contractor shall establish and implement methods of making sure all key / key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. BOD lost key card procedures will be immediately observed if an individual misplaces or loses a key card. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys / key cards to the COR.

0. Combating Trafficking in Persons (CTIP) Awareness. The contractor shall ensure all personnel receive an annual awareness briefing or training on Combating Trafficking in Persons (CTIP). Proof that all personnel received CTIP awareness or training shall be made available to the Government upon request.

0. Privacy Act Work on this project requires that personnel have access to Privacy Information. All Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

0. Personal Service DoD Biometrics and Forensics has determined that the use of a TO to satisfy this requirement is in the best interest of the Government, economic and other factors considered, and this TO is not being used to procure personal services prohibited by the FAR Part 37.104 titled “Personal Services Order.” The Government shall not exercise any direct supervision or control over Contractor employees performing services under this TO. Such Contractor employees shall be accountable not to the Government, but solely to the Contractor who, in turn, shall be accountable to the Government.

0. Cooperation with Other Contractors and Government Personnel The Contractor shall maintain a cooperative work environment with other Government Contractors and personnel so as not to cause interference, disagreement or delays to work to be performed while not compromising health, safety or security. The Contractor shall be responsible for adapting schedules and performance to accommodate additional support work and provide an environment to foster completion of TO requirements under this and other contracts/TOs. Conflicts or cause for delays shall be brought to the attention of the COR.

0. Conduct of Contractor Personnel If the Contracting Officer finds it to be in the best interest of the Government, the Contracting Officer may, at any time during the performance of this Contract request removal of any personnel from further performance under this TO for reasons of unethical conduct, security reasons, and violation of installation regulation(s). In the event that it becomes necessary to replace any Contractor personnel for any of the above reasons, the Contractor shall bear all costs associated with such removal, including the costs for the replacement of any personnel so removed. These costs will not be chargeable to the Government.

0. Conformance to Dress Codes The Contractor shall ensure all contractor personnel adhere to dress codes. BOD dress code is business casual Monday through Thursday and dress down Friday which generally includes jeans and a collared pull over shirt. At no time are open toed shoes permitted. This dress code is not intended to supersede a company’s more conservative dress code and serves as a minimum standard.

0. Contractor Personnel Certifications and Training The contractor shall ensure all personnel have appropriate certifications, and shall be responsible for the ongoing training and certification of personnel throughout the task order’s period of performance.

1. Special Instructions:

1. Staffing Key personnel is limited to the on-site lead and shall not be removed from the task order without the Contractor notifying the Government. This position is determined to be “key personnel” under this Contract is the senior contractor for tasks 1-3.

Contractor personnel supporting Task 5, Watch Desk Support, will provide support 24/7/365. The Watch Desk shall be manned by no less than two personnel at all times.

1. Contract Support Escort Duties:

Personnel working and or visiting BOD that are not cleared by security are required to wear a red badge and to be escorted at all times by cleared BOD personnel. Contractors working under this PWS will be required to perform the above mentioned escort duties when uncleared personnel are working in support of this PWS.

1. Contract Support Accounting Compliance CLIN. (ARMY REQUIREMENTS ONLY) The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including sub-Contractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following web address https://cmra.army.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Representative; (2) Contract Number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Actual direct labor hours (including sub-Contractors); (6) Actual direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

16.0 Antiterrorism (AT)/Operations Security (OPSEC) Review:

1. AT Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

2. Access and General Protection/Security Policy and Procedures. Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, Headquarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2a. For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquires (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve on of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD Federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued on a favorable review for the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

3. AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

4. Contractor Employees Who Require Access to Government Information Systems. All contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the IS and then annually thereafter.

5. For Contracts that Require OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

6. For Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter.