PWS News Clips and TV Broadcasting Clips_8.29.2023.pdf

Performance Work Statement (PWS)

News Clips and TV Broadcasting Clips

08/29/2023

Version 1.0

Vision Statement

1 General Information

1.1 Scope of Work

1.2 Background

1.3 Constraints

1.4 Non-Personal Services

1.5 Period of Performance

1.6 Place of Performance

1.7 Hours of Operation

1.8 Special Qualifications

1.9 Post Award/Kickoff Conference

1.10 Status Meetings

1.11 Contractor Travel

1.12 Transition In

1.13 Transition Out

2 Definitions and Acronyms

2.1 Definitions

2.2 Acronyms

3 Government-Furnished Property and Services

3.1 Government Services

3.2 Facilities

3.3 Equipment

3.4 Materials and Information

3.5 Quality Assurance (QA)

4 Contractor-Furnished Items and Services

4.1 Facilities

4.2 Equipment

4.3 Materials

4.4 Contractor Responsibilities

4.5 Contractor Personnel

4.6 Identification of Contractor Employees

5 Specific Tasks

5.1 Program Management

5.2 Provide News Clip Services

5.3 Publish News Clips

5.4 Provide TV Broadcasting Clips

5.5 Publish TV Broadcasting Clips

5.6 Provide News Clips Archives

5.7 Provide TV Broadcasting Clips Archive

5.8 Provide News Clip Assessments

5.9 Provide TV Broadcasting Clips Assessment

6 Deliverables

6.1 Quality Control Plan

6.2 Acceptance Criteria

7 Related Documents

8 Performance Requirements Summary

Performance Work Statement (PWS)

News Clips and TV Broadcasting Clips

Vision Statement

Provide the Secretary of Housing and Urban Development, key staff members and general staff employees with coherent, accurate, comprehensive, timely and current digital news from reliable local, state and national US and world news sources.

1 General Information

1.1 Scope of Work

The U.S. Department of Housing and Urban Development (HUD) / Office of Public Affairs (OPA) requires contractor support to provide news clips services that will keep the Secretary of Housing and Urban Development, key staff and general staff members abreast of credible daily local, state, and national and world news from a variety of sources that are related to the HUD's housing market and its interests.

1.2 Background

The HUD news clipping service was established to keep the Office of Public Affairs updated on current news issues pertaining the HUD. These services support the Office of the Secretary’s research efforts by providing access to an extensive database that includes national, regional, local and international newspapers, magazines, television, news wires, social media, and legislative content.

Current Environment:

The current environment in which the Contractor shall be performing work and uploading daily clippings is the HUD@Work intranet web server. The HUD@work intranet web server serves as an information center for HUD employees. Examples of information found include HUD program office information such as points of contacts and phone numbers, employee benefits, news and various information pertaining to HUD. The Contractor shall be required to adhere to HUD intranet guidelines that shall be distributed upon contract award to the Contractor. The

Contractor shall then be granted access to HUDs intranet site upon contract award.

1.3 Constraints

The services identified in this PWS will adhere to the rules, regulations, laws, standards, and conventions identified by HUD as well as within the Federal Government. Constraints include the following:

Electronic and Information Technology (EIT) Accessibility Standards Section 508.

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards

1.4 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making, or management nature, i.e., inherently Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.5 Period of Performance

The period of performance shall be for one base period of 12 months and four 12-month option periods from September 30, 2023 to September 29, 2028

1.6 Place of Performance

The services to be performed under this contract shall be performed at the Contractor's facility.

1.7 Hours of Operation

NA

1.8 Special Qualifications

NA

1.9 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5 and HUD Acquisition Regulation (HUDAR) clause 2452.237-79 - Post Award Conference.

1.10 Status Meetings

The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to also review Contractor performance, requirement status, etc. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance or progress of the requirement. The Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Post Award Conference and subsequent meetings may be held via teleconference at the Contracting Officer's discretion.

1.11 Contractor Travel

Contractor travel is not anticipated during the contract period of performance.

1.12 Transition In

The Contractor shall, upon the Contracting Officer's written notice, furnish Transition-In services as required. As a successor, the Contractor shall have sufficient personnel on board during the 30 calendar days Transition-In period to ensure a smooth transition with the incumbent Contractor. The Contractor shall provide an orderly transition of work acceptance and accomplishment such that any impact to the program is minimized. During the Transition-In period, the Contractor shall become familiar with the requirements in order to commence full performance of services by the end of the contract Transition-In period. Transition-In is not required if the successor Contractor is the incumbent Contractor.

1.13 Transition Out

To minimize any decrease in productivity and to prevent possible negative impacts on additional services, the Contractor shall have sufficient personnel on board during the last 30 days prior to contract expiration Transition-Out period. The incumbent Contractor shall ensure a smooth transition with the successor Contractor during the Transition-Out period, prior to completion of contractual performance. The incumbent Contractor shall aid the successor in the development of plans, procedures, and methods for the assumption of all on going work. The Contractor shall provide an orderly transition of work acceptance and accomplishment, such that full control by the successor Contractor is achieved by the end of the new contract Transition-In period.

2 Definitions and Acronyms

2.1 Definitions

Business Day - Every official day of the week which are days between and including Monday to Friday. This does not include federal holidays and weekends.

Calendar Day - Any day of the week.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contracting Officer (CO) - A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the Contracting Officer to perform contract administration activities in regard to technical issues. This individual has authority to provide technical direction to the Contractor as long as direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP ) - Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract.

Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Performance Requirements Summary (PRS) - A listing of the performance requirements under the contract that are to be evaluated by the Government on a regular basis, performance indicators for these requirements, performance standards for these requirement and surveillance methods to be used to determine if performance standards are met.

Performance Standard - The Contractor's performance level required by the Government.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describe the required results in clear, specific, and objective terms with measurable outcomes.

Quality Assurance (QA) - Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contracts quality requirements.

Quality Assurance Surveillance Plan (QASP) - A plan describing how the agency will survey, observe, test, sample, evaluate, and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Subcontractor - Any person, other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime contractor or a higher tier subcontractor. The

Government does not have privity of contract with a subcontractor.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

AQL - Acceptable Quality Level

CFO or OCFO - Office of the Chief Financial Officer of HUD

CFR - Code of Federal Regulations

CIO or OCIO - Office of the Chief Information Officer of HUD

CO - Contracting Officer

COR - Contracting Officer's Representative

COTS - Commercial Off-the-Shelf

CPO - Office of the Chief Procurement Officer of HUD

EST - Eastern Standard Time (U.S.)

ETC - Estimate to Completion

GAO - Government Accountability Office

HUD - U.S. Department of Housing and Urban Development

HUDAR - HUD Acquisition Regulation

IG or OIG - Inspector General (Office of)

IT - Information Technology

IV&V - Independent Validation and Verification

OCPO - Office of the Chief Procurement Officer

OIG - Office of Inspector General

OMB - Office of Management and Budget

PL Public Law

PM - Project Manager

POC - Point of Contact

PPM - Project Planning and Management

QA - Quality Assurance

QASP - Quality Assurance Surveillance Plan

QCP - Quality Control Plan

SCOR - Subordinate Contracting Officers Representative

SF - Standard Form

TBD - To be determined

U.S.C - United States Code

3 Government-Furnished Property and Services

The Contractor shall provide all necessary property and services for the duration of this contract.

3.1 Government Services

The government will not provide any services for this contract.

3.2 Facilities

The government will not provide any facilities for the duration of this contract.

3.3 Equipment

The government will not provide any equipment for this contract.

3.4 Materials and Information

The government will not provide any materials and information for the contract.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

The Contractor shall furnish, all facilities, equipment, and supplies required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

4.1 Facilities

The Contractor shall furnish all necessary facilities for the duration of this contract.

4.2 Equipment

The Contractor shall furnish all necessary equipment for the duration of this contract.

4.3 Materials

The Contractor shall furnish all necessary materials for the duration of this contract.

4.4 Contractor Responsibilities

The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the contract period of performance.

U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S. Government. These files/results must be surrendered to the COR.

4.5 Contractor Personnel

See HUDAR clause 2452.237-70 - Key Personnel in the Key Personnel section of the contract.

4.6 Identification of Contractor Employees

All Contractor/subcontractor personnel shall wear company picture identification badges as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees.

Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/subcontractors occupying collocated space with their Government program customer shall identify their workspace area with their name and company affiliation, or at a minimum, "Contractor" after name.

5 Specific Tasks

5.1 Program Management.

5.1.1 Program Management Plan (PMP).

Performance Standards

a) Standard: Draft Program Management Plan AQL: Zero deviation

b) Standard: Final Program Management Plan AQL: Zero deviation

Deliverables

A001 Draft Program Management Plan

A002 Final Program Management Plan

5.2 Provide News Clip Services

The Contractor shall research, analyze, create and publish news clips briefings from the Contractors dedicated news clips web page accessed through a link on HUDs intranet site located at http://hudatwork.hud.gov. Delivery of the news clips briefing shall be posted to an intranet site hosted by the Contractor. News clips services shall focus on informing the

Secretary of HUD, HUDs key staff members and its general population on major national and world news headlines and HUD-related articles focused on housing programs such as the following:

o The Contractor Homelessness o Section 8 o Affordable Housing o Predatory lending o Sub Prime lending o Housing o Homeownership o Fair Housing o Urban Renewal o Housing Authority o Public and Indian Housing o Low Income Housing o Affordable Housing o Federal Housing Administration o Mortgage Settlement o Veterans Housing o Sustainable Communities o Office of Native American Programs

The Contractor shall perform a comprehensive analysis of news articles from multiple media networks and sources which shall include printed/digital news networks, radio, television and subscription news publications. Articles to be included shall be from national newspapers such as The Wall Street Journal, USA Today, The New York Times, Christian Science Monitor, The

Washington Post, local state daily newspapers (such as Los Angeles Times, San Jose Mercury

News, The Atlanta Journal-Constitution). Subscription publications produced by National

Mortgage News, American Banker, Inman News Service, Bloomberg, Affordable Housing

Finance and Reverse Mortgage Daily shall be included in the analysis for news clips service.

Additionally, the Contractor shall perform a comprehensive analysis of news which shall include news topics relating to the current Administration and Congress and shall be titled "Washington

Schedule at the end of each news clips version. The Washington Schedule shall consist of the current days scheduled movements of the President, Vice President and members of Congress.

Performance Standards

a) Standard: Publish HUD Prioritized Daily Briefing by 6:45am EST AQL: Zero deviation

b) Standard: Provide News Clip Services AQL: Zero deviation

A003 News Clip on HUD's intranet site

5.3 Publish News Clips

The Contractor shall publish and email two versions of news clips briefings, prioritized and standard. Prioritized news clips shall be titled, "HUD Prioritized Daily Briefing, and standard news clips shall be titled, "HUD Daily Briefing. Posted versions of the HUD Prioritized Daily Briefing and the HUD Daily Briefing shall be in three file formatted attachments, Microsoft Word (.doc or .docx), Adobe (.pdf) and Mobipocket (.mobi or. azw) for unlimited distribution in hardcopy. The final new clips briefing shall contain an index (table of contents), summarized articles and the Washington Schedule at the end. The list of HUD email recipients will be provided by and updated by HUD's Office of Public Affairs.

The HUD Prioritized Daily Briefing shall be emailed to the Secretary of HUD and approximately

50 HUD key staff members by 6:45 a.m. EST, every business day. The HUD Daily Briefing shall be posted under the "News column on HUDs intranet site located at http://hudatwork.hud.gov and a copy of the briefing shall be emailed to approximately 800 HUD recipients by 7:00 a.m.

EST, every business day.

The HUD Prioritized Daily Briefing shall consist of approximately 15-25 pages and the HUD

Daily Briefing shall consist of approximately 80-125 pages for a typical business day. The

Monday news clips briefing shall include news clips gathered after the posting time of the

Fridays news clips briefings and shall include Saturday and Sunday media topics.

Performance Standards

a) Standard: Publish HUD Prioritized Daily Briefing by 6:45am EST Daily AQL: Zero deviation

b) Standard: Publish HUD Daily Briefing by 7:00am EST Daily AQL: 15-minute deviation

A003 News Clip on HUD's intranet site

5.3.1 Provide News Clip Indexes

The Contractor shall include a news clip index at the beginning of each priority and standard news clips briefing which shall be hyperlinked to each news sources summarized article contained within the briefing. The hyperlinked index articles shall match the order of the articles contained in the briefing and shall display corresponding page numbers. The index shall be arranged as the following topics:

o Cover Section consisting of the date and time of the briefing displayed as EST, o HUD housing programs (grouped by type of program), o national news (US National and State media sources), o headlines (US national media headliners), o world news, and the o Washington schedule

The HUD Housing Program index shall begin with HUD-related articles focused on its housing programs. The Housing Program index section titles shall be alphabetically arranged and further arranged by the sections header. All HUD program sections may not be applicable to each daily news clips briefing. The US national news index shall follow HUD-related articles and shall include sources from US national and state media sources. The headlines index shall consist of six headliners from major national and world news sources. Major news sources are classified as cable news networks such as the American Broadcasting Company (ABC) News, National

Broadcasting Company (NBC) and the Columbia Broadcasting System (CBS) News, and daily

American newspapers such as The Washington Post, The New York Times and The Wall Street

Journal. The Washington schedule index shall consist of the daily schedules for the President, Vice President and Congress.

The index for each news clips briefing shall be chronologically arranged by date and time (EST), then alphabetically arranged by the title of the articles headline. Changes and recommendations to the news clips briefing format shall obtain prior approval from the COR/PM.

Performance Standards

a) Standard: Provide News Clip Indexes AQL: Zero deviation

A004 News Clip Indexes

5.3.2 Provide News Clip Summaries

The Contractor shall provide news clip summary pages with embedded hyperlinks for access to each full-text source article to eliminate redundancy in providing master edits of articles in each news clips briefing. Summary articles shall be arranged as depicted by each its corresponding news clips index and shall contain a heading, date, time in EST, and publication or media source. Summary articles shall consist of 5-10 sentences that capture the main points of each article.

Other items which shall be included in the news summary and clips are the day's Washington schedule from the Washington Daybook and Congressional Record, including congressional hearings, special events, and the headlines from major newspapers and television networks.

The Washington Schedule shall be published by the Contractor from information available from public domain sites and shall contain a chronological listing of the current agenda.

Performance Standards

a) Standard: Provide News Clip Summaries AQL: Zero deviation

A005 Provide News Clip Summaries

5.4 Provide TV Broadcasting Clips

The Contractor shall provide daily TV Broadcasting clips with transcripts by 6:45am.

Performance Standards

a) Standard: Provide TV Broadcasting Clips AQL: Zero deviation

A006 Provide TV Broadcasting Clips

5.5 Publish TV Broadcasting Clips

The Contractor shall publish daily TV Broadcasting clips with transcripts by 6:45am.

Performance Standards

a) Standard: Publish TV Broadcasting Clips by 6:45am EST Daily AQL: 15-minute deviation

A007 Publish TV Broadcasting Clips

5.6 Provide News Clips Archives

The Contractor shall maintain archives of the priority and standard news clips on the Contractors dedicated news clips web page that shall be accessed through a link on HUDs intranet site located at http://hudatwork.hud.gov. The archives shall host the preceding five business days of HUDs priority and standard new clips briefings as they were originally distributed. A separate archive page shall contain one calendar year of archives and shall include all news clips for the duration of the contract performance period. The archives shall be posted in chronological order on the Contractors site. The Contractor shall obtain the HUD archive process and compliance procedures from HUDs Information Management Office during the Transition-In period before commencement of initial archive services.

Performance Standards

a) Standard: Five-Day Brief Depository AQL: Zero deviation

b) Standard: HUD Prioritized Daily Briefing Archive AQL: Zero deviation

c) Standard: HUD Daily Briefing Archive AQL: Zero deviation

Deliverables

A008 Five-Day Brief Depository

A009 HUD Daily Briefing Archive

A010 HUD Prioritized Daily Briefing Archive

5.7 Provide TV Broadcasting Clips Archive

The Contractor shall maintain archives of the priority and standard TV broadcasting clips on the Contractors dedicated news clips web page that shall be accessed through a link on HUDs intranet site located at http://hudatwork.hud.gov. The archives shall host the preceding five business days of HUDs priority and standard TV broadcasting clips briefings as they were originally distributed. A separate archive page shall contain one calendar year of archives and shall include all TV broadcasting clips for the duration of the contract performance period. The archives shall be posted in chronological order on the Contractors site. The Contractor shall obtain the HUD archive process and compliance procedures from HUDs Information Management Office during the Transition-In period before commencement of initial archive services.

Performance Standards

a) Standard: Provide TV Broadcasting Clips Archive AQL: Zero deviation

A011 Provide TV Broadcasting Clips Archive

5.8 Provide News Clip Assessments

The Contractor shall follow the News Assessment Matrix located at Figure 1 below to assess the news worthiness of media information as it relates to HUD.

Im p a c t L e v e ls

News Assessment Matrix

HIGH I Information that is highly likely to result in severe levels of direct or indirect damage that affects HUD’s reputation, mission or its ability to accomplish its mission which requires a direct response from the Secretary of HUD or one or the Secretary’s key personnel; highly likely to threaten HUD’s functions or welfare of HUD’s employees or for an extensive period.

MODERATE II Information that results in responses aimed at avoiding high assessment results within HUD. Volatile information that is likely to result in direct or indirect damage to HUD’s reputation, mission or its ability to accomplish its mission.

Requires continuous monitoring of the situation to control escalation to a higher assessment category.

MINOR III Information that requires no response from HUD; Requires continuous monitoring of the situation to control escalation to a higher assessment category.

MINIMAL IV Information that does not require responses, actions or monitoring; Provides basic situational awareness; Does not require continuous monitoring of the situation.

5.9 Provide TV Broadcasting Clips Assessment

The Contractor shall follow the News Assessment Matrix located at Figure 1 below to assess the news worthiness of media information as it relates to HUD.

Im p a c t L e v e ls

News Assessment Matrix

HIGH I Information that is highly likely to result in severe levels of direct or indirect damage that affects HUD’s reputation, mission or its ability to accomplish its mission which requires a direct response from the Secretary of HUD or one or the Secretary’s key personnel; highly likely to threaten HUD’s functions or welfare of HUD’s employees or for an extensive period.

MODERATE II Information that results in responses aimed at avoiding high assessment results within HUD. Volatile information that is likely to result in direct or indirect damage to HUD’s reputation, mission or its ability to accomplish its mission.

Requires continuous monitoring of the situation to control escalation to a higher assessment category.

MINOR III Information that requires no response from HUD; Requires continuous monitoring of the situation to control escalation to a higher assessment category.

MINIMAL IV Information that does not require responses, actions or monitoring; Provides basic situational awareness; Does not require continuous monitoring of the situation.

6 Deliverables

The Contractor shall complete all work and submit all deliverables as specified herein. The Government reserves the right to make changes to delivery dates.

Number Name Frequency Quantity

A001 Draft Program Management Plan Once 1

A002 Final Program Management Plan Once 1

A003 News Clip on HUD's intranet site Once 1

A004 News Clip Indexes Once 1

A005 Provide News Clip Summaries Once 1

A006 Provide TV Broadcasting Clips Once 1

A007 Publish TV Broadcasting Clips Once 1

A008 Five-Day Brief Depository Once 1

A009 HUD Daily Briefing Archive Once 1

A010 HUD Prioritized Daily Briefing Archive Once 1

A011 Provide TV Broadcasting Clips Archive Once 1

6.1 Quality Control Plan

The Contractor shall establish and maintain a complete quality control program that shall ensure services are performed in accordance with this contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-reoccurrence of defective services.

The Contractor's quality control program is the means by which they assure themselves that their work complies with the requirements of the contract. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP).

The QCP shall ensure the Government receives the level of quality that is consistent with the requirements specified in this contract. The QCP shall be sufficiently detailed to provide the

Contractor's methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor's methodology for resolving problems identified by the Government during reviews conducted in accordance with its Quality Assurance Surveillance Plan (QASP).

The QCP shall also provide the Contractor's methodology for establishing an internal feedback system for support personnel and for resolving problems identified by that feedback system.

The QCP shall demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Government's QASP. The QCP shall address Quality Management

Approach, Quality Assurance, Quality Control, and Quality Standards.

The Contractor's QCP shall be delivered to the COR within 30 days after contract award (or with the Contractor's proposal if it is an evaluation factor). The QCP shall be submitted to the COR within (insert number of days) business days when changes are made thereafter.

6.2 Acceptance Criteria

Each contract deliverable shall meet the following inspection and acceptance criteria in additional to any "Inspection and Acceptance contract terms and conditions:

o Deliverables shall incorporate all HUD comments;

o All deliverables shall be provided to the designated COR first in draft format for review and comment unless specified otherwise by the COR;

o Subsequent final reports shall incorporate the comments, changes, edits, and concerns expressed to the Contractor by the COR. All deliverables shall be grammatically correct, reflect comprehensive research, incorporate complete analysis, and address HUD concerns;

o Acceptance of all deliverables shall be provided in writing by the COR within 5 business days. Upon written notification by the COR, the Contractor shall make any required revisions and resubmit the documentation within 5 business days, and/or submit a final draft within two (2) business days. The COR will inform the Contractor of the final draft.

o The Contractor shall provide any further refinement needed for documents required by the COR;

o All deliverables must be in compliance with Section 508 requirements as established by the Section 508 Access Board and other HUD guidelines; and o In the event the Government deems a deliverable as unacceptable and the deliverable is rejected, the Contractor shall rework the deliverable at no cost increase to the contract. In the event the Government deems the services are unacceptable and rejects the service, the Contractor shall take action necessary to correct deficiencies and bring the service into compliance with the acceptability standards of the contract.

7 Related Documents

The Contractor shall abide by all applicable regulations, publications, manuals, policies, and procedures in the performance of this contract.

8 Performance Requirements Summary

The summary chart below lists the contract's primary requirements, the associated performance standards, the expected target performance, and the methods of surveillance. While some contract requirements may not be listed in the chart below, requirements not appearing on the PRS chart do not negate the Contractor's obligation to perform all requirements as specified in the contract. Additionally, HUD reserves all rights and remedies under the provisions and clauses of the contract when performance of any contract requirement, whether or not listed below, is unacceptable.

HUD will develop a Quality Assurance Surveillance Plan to be used to provide contract oversight. In conjunction with the Contractor's Quality Control Plan and various other methods of assessing performance, the COR and PM may perform on-site reviews and/or other types of verification to determine that the specified target performance requirements have been met.

Regular review of Contractor performance is critical to the overall success of the contract. On a monthly basis, the COR will evaluate the quality of the product or services.

Performance Requirement Summary (PRS)

Statements Standards/AQLs Incentive/Remedy

5.1 Program

Management.

5.1.1 Program

Management Plan

(PMP).

a) Draft Program Management Plan AQL: Zero deviation

b) Final Program Management Plan

1% deduction of invoice

CLIN

5.2 Provide News Clip

Services

a) Publish HUD Prioritized Daily Briefing by 6:45am EST AQL: Zero deviation

b) Provide News Clip Services

5.3 Publish News Clips a) Publish HUD Prioritized Daily

Briefing by 6:45am EST Daily AQL: Zero deviation

b) Publish HUD Daily Briefing by 7:00am EST Daily AQL: 15-minute deviation

5.3.1 Provide News Clip

Indexes

a) Provide News Clip Indexes

5.3.2 Provide News Clip

Summaries

a) Provide News Clip Summaries

5.4 Provide TV

Broadcasting Clips

a) Provide TV Broadcasting Clips

5.5 Publish TV

Broadcasting Clips

a) Publish TV Broadcasting Clips by 6:45am EST Daily AQL: 15-minute deviation

5.6 Provide News Clips

Archives

a) Five-Day Brief Depository AQL: Zero deviation

b) HUD Prioritized Daily Briefing Archive AQL: Zero deviation

c) HUD Daily Briefing Archive

1% deduction of invoice

CLIN

5.7 Provide TV

Broadcasting Clips Archive

a) Provide TV Broadcasting Clips Archive

5.8 Provide News Clip

Assessments

5.9 Provide TV

Broadcasting Clips Assessment