PWS Newcomers Cultural Tour - DRAFT.pdf

Performance Work Statement United States Army Garrison, Hawaii (USAG-HI)

Army Community Service (ACS) Newcomer’s Orientation Cultural Adaptation Tour Services

January 2022

1. Background: USAG-HI ACS provides quality support programs, services, and various training and education to soldiers, families, civilians, and retirees stationed on Oahu. The ACS program is a community-oriented, social service program designed to assist the commander by identifying emerging social problems, and to assist soldiers and their families through programs and services designed to meet individual and community needs. USAG-HI ACS has been providing circle the island tour guide services to military personnel and their family members as a Newcomer’s Orientation Cultural Adaptation Program located at Schofield Barracks since 2008. The guided island tour allows for new personnel and family members an opportunity to visit, learn Hawaiian culture, and view various locations on the Island of Oahu, Hawaii.

2. Scope: The contractor shall furnish labor, materials, supplies, equipment, and transportation to provide tour guide services for USAG-HI ACS at Schofield Barracks, Hawaii. Contractor will offer guided tour to ACS eligible patrons (newly arrived Army military and civilian personnel, and their Family members) stationed at Schofield Barracks, Fort Shafter, Tripler, Aliamanu Military Reservation, Helemano Military Reservation, and Wheeler Army Airfield. The tour will be scheduled once a month (See Attachment 1 for tour schedule dates), and will originate from Schofield Barracks to points of interest on the Island of Oahu as identified at Attachment 2 on the Government approved tour route. This tour is the Newcomer’s Orientation Cultural Adaptation Tour offered by USAG-HI ACS. The contractor shall provide tour guide services with a Hawaii State Tour Driver/Guide certified personnel.

3. General Requirements:

a. Schedule. Tour dates will be provided by USAG-HI ACS, changes will be coordinated through the contractor. Normally, tour services will be provided one (1) time per month, on a Saturday. USAG-HI ACS will maintain registration procedures for the tour, the Contracting Officer Representative (COR) will notify the contractor two (2) working days prior to scheduled tour for the number of patrons, reserve motor coach(s) for tour. A list of tour dates are attached as Attachment 1. USAG-HI ACS staff members may accompany the tour.

b. Time. Contractor motor coach shall arrive at the Army Community Service Center, BLDG 690, 310 Brannon Road, Schofield Barracks, Hawaii by 7:45 a.m. this will allow sufficient time to load passengers and depart by 8:00 a.m. The tour should conclude and return by approximately 4:00 p.m.

c. Contractor shall provide a tour itinerary including the route the tour will take on their proposal, and identify significant locations, famous sites, and popular things to do in

Hawaii. See Attachment 2 for the required points of interest tour destinations. The driver/tour guide shall identify and point out amenities available (shopping malls, large retail stores, restaurants, theaters, schools, libraries, etc.) in each community along the tour route. Any changes to the tour itinerary or route will have to be approved by the Government.

d. Special Qualifications. Driver hired under this contract will be required to have a valid operator’s license with Commercial Driver’s License (CDL) certification. The license must also be coded for passenger operation and air brakes certification. The Contractor must present documentation reflecting the qualifications of each operator to the Government. Furthermore, drivers shall be trained and able to provide personal assistance with loading and unloading of passengers, if required. Driver will be experienced in operating their assigned vehicle and thoroughly knowledgeable of federal and state laws, rules of the road, and safety methods involved with transporting passengers in a passenger vehicle. Tour Driver must have a minimum of three (3) years experience.

e. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to carry out all contract requirements effectively.

f. Driver shall be highly familiar with route to the designations as identified in the tour itinerary, knowledgeable, and able to provide the correct pronunciation and meaning of amenities with Hawaiian names. The driver/tour guide shall blend the information with the history and culture of Hawaii in a positive manner.

g. Driver/tour guide shall be Hawaii State certified. See http://www.hawaiitourismauthority.org/news/articles/tour-drive-and-guide-certification-course/

h. Safety. The Contractor shall provide for the safety and well-being of all passengers in the performance of this contract.

i. Equipment. An orientation tour usually registers approximately 50 to 63 seats. The Contractor shall provide air-conditioned motor coach with a maximum seating capability for 63 passengers. The motor coach shall be equipped with a public address system and American Disability Act (ADA) compliant to accommodate for disabled passengers.

In addition, the motor coach and equipment shall not be older than five (5) years old, good working condition, and shall be clean.

j. Delays. Transportation services shall not be delayed or interrupted in favor of other contracts or unrelated conditions experienced by the Contractor, with the exception of severe weather conditions causing city-wide road closures or unsafe conditions detrimental to the safety of riders and/or designated unsafe conditions determined by hospital command staff. Additional unexcusable delays include heavy rain conditions, traffic tie-ups on-post and off-post or incidents not announced or supported by this contract command staff and as approved by the COR.

k. Inclement Weather. The COR reserves the right to cancel within 24 hours of scheduled tour, if there is inclement weather and reschedule for the following Saturday.

4. Special Provisions:

a. Quality Control. The Contractor shall employ its commercial quality control procedures in the performance of the requirement for this contract.

b. Performance Assessment. The Government will periodically evaluate the contractor’s performance, COR will provide notice to the Contractor.

c. ANTI-TERRORISM (AT) AND OPERATIONAL SECURITY (OPSEC Level I Antiterrorism (AT) Standards. SEE RCO-HI LOCAL CLAUSES, SAFETY/INSTALLATION RULES, 52.242-5001 – DOD LEVEL I ANTITERRORISM

(AT) STANDARDS.

5. Access to Army Installations – Personnel and Vehicles The Government recognizes the important roles companies like you play in our day-to-day operations. That is why USAG-Hawaii is enhancing the current access control solution called the Automated Installation Entry (AIE) Program. This program supports the security requirements while offering a streamlined access procedure for vendors, contractors, subcontractors, suppliers and service providers. This program is available to new and existing personnel who require access to USAG-Hawaii and are not authorized to receive a Department of Defense CAC and desire a streamlined entry into the installation. Sponsorship and participation at each USAG-Hawaii location (e.g., Schofield Barracks, Wheeler Army Airfield, Fort Shafter, Tripler Army Medical Center, Pililaau Army Recreation Center and Pohakuloa Training Area) is required.

AIE Credential holders may access the installation through any of the USAG-Hawaii Gates that size allows and will only be subject to random inspections.

Companies that choose not to participate in the AIE Program will have limited access through the Schofield Barracks Lyman gate, Fort Shafter’s Buckner Gate and Tripler Army Medical Center Main Gate. All employees will be required to go through the inspection area and will be subject to the standard access control procedures, security screenings, and/or vehicle inspections.

a. Key Dates* Effective 26 December 2021, RAPIDGate badges will no longer be authorized for long term access.

Effective 26 December 2021, the only long-term contractor credential available for access is the AIE Credential. The only other valid pass available for access is a seven

(7) day pass.

*Access control changes can occur at any time due to security requirements Companies that service USAG-Hawaii facilities may initiate enrollment in the AIE Program by contacting the Contracting Officer’s Representative (COR).

If you have questions regarding the AIE Program at USAG-Hawaii, please contact Security Branch Operations, at 808-656-0232.

*AIE Program Enrollment Process for Background Check and Process to obtain AIE Badge.

Enroll your company by contacting the COR who will be the Sponsor. The COR will provide the excel spreadsheet for the list of contractor employee information. The following information is required from the contractor: last name, first name, date of birth, status, social security number, company name, and contract number. The COR will complete the Sponsor information and provide the list to the Directorate of Emergency Services (DES) Access Control Division. The DES will conduct the background check to vet personnel prior to arrival to pick up their AIE Badge, and will ensure a more efficient process while saving time. The AIE Program performs background screening and credentialing.

DES will contact the COR (Sponsor) once the background checks have been validated to schedule a time for the contractor employees to go to one of the registration locations and complete the process to obtain the AIE Badge. Contractor employees should bring an acceptable form of identification (see List A and List B) to the appointment. Upon arrival, a photo will be taken to complete the process. Employees will be issued their AIE Badge, which they will use for access to the installation. Forms of Acceptable Identification for picking up your credential:

List A - One (1) needed U.S. Passport (unexpired) Permanent Resident Card or Alien Registration Receipt Card (Form I-551) Unexpired foreign passport, with I-551 stamp or attached Form I-94 indicating unexpired employment authorization Unexpired Employment Authorization Document that contains a photograph (Form I- 766, I-688, I688A, I-688B) List B – Two (2) needed Driver’s license or ID card issued by a state ID Card issued by federal, state or local government agencies or entities School ID card with a photograph Voter’s registration card U.S. Military card or draft record Military Dependent’s ID card U.S. Coast Guard Merchant Mariner Card Native American tribal document Driver’s license issued by a Canadian government authority U.S. Social Security card issued by the Social Security Administration Certification of Birth Abroad issued by the Department of State (Form FS-545 or Form

DS-1350)

Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal U.S. Citizen ID Card (Form I-197) ID Card for use of Resident Citizen in the United States (Form I-179) Unexpired employment authorization document issued by DHS (other than those listed under List A) Contractors: As of 1 May 2021, US Army Garrison is adding additional requirements regarding vehicle registrations in addition to compliance with AIE. Please read and follow the Registration Import Form Instruction Sheet (which will be provided to you at the time of contract award), prior to filling out the Registration Import Form. The Vehicle Registration Public Release contains Frequently Asked Questions, which answer the most common questions asked thus far. Any other questions, please contact the vehicle registration

POCs:

The POC for Vehicle Registration is the DES Operation Section by email at usarmy.hawaii.visitors@mail.mil or usarmy.wheeler.ipacific.mbx.desoperationssection@ mail.mil, or by phone at 808-656-6454 or 808-656-6751.

b. IWATCH within the Army is a nation-wide modern version of a neighborhood watch program focused on the threat of terrorist activity. It is an antiterrorism awareness program that the contractor’s workforce, while on Army installations, must all be familiar with to promote and enhance reporting suspicious activity or behavior. The program has two elements: passive and active. The passive element is an individual’s situational awareness of his or her surroundings. The active element of iWATCH involves individuals taking action to report suspicious behavior or activities to law enforcement for more investigation. Contractor personnel, to include subcontractors, performing on or within an Army controlled facility, area or on an Army installation are required to brief and train their personnel on the iWatch program for that area, facility or installation.

Training standards will be provided by the COR with 5 calendar days of contract award.

Contractor personnel shall train all personnel within 5 days of award or within 5 days of a hiring action. Contractors are to report training to the COR within 7 days of contract award or a hiring action

c. Service Contract Reporting (SCR) in the System for Award Management (SAM) Effective in FY20, the Department of Army will no longer require contractors to report into the ECMRA. Contractors will begin reporting manpower data relating to the performance for service/construction contracts into SAM, consistent with existing service/construction contract reporting requirements under FAR Subpart 4.17. SCR is a business process that has been approved by the Army as a means for collecting information on contracts that provide services to the Department of the Army.

SAM portal to SCR will allow industry to report all manpower data into a single Federal-wide portal, removing duplicative requirements, one for DoD and another for the rest of the Federal Government, which requires the same data elements to be reported for service/construction contracts performed for both DoD and Federal civilian agencies that essentially perform the same function. The outcome will be a process that is less burdensome on both industry and Government while improving data integrity and accuracy.

6. Deliverables:

The Contractor shall provide the following deliverables as described in PWS.

Paragraph Item Name Submission Due

3d CDL License – passenger operation & air brakes certification

Spot Check, start of tour

3g Tour Driver and Guide Hawaii State Certification

2 days prior to scheduled tour date

4c AT Level 1 Training Certificate 7 calendar days after contract start date

5c SCR Every Year NLT 31th October

7. Performance Requirement Summary (PRS)

Statements Standards/AQLs Incentive/Remedy 3 a.

3 b.

Scheduled Tour Itinerary

Adherence to Tour Itinerary from Start time to End time.

AQL: 90%

Performance evaluation rating/ Apply corrective measure for the next scheduled tour

3. & 4. Deliverable

Submission Submit deliverables on time.

AQL: 100%

Performance evaluation rating/ correct or resubmit deliverable

5c. Contractor shall input labor hours expended per each Delivery Order into SCR Website by 31October.

a) 100% of man-hours are reported into SCR for each delivery order from 1 Oct through 30 Sept of the previous contract year.

AQL: 100%

Performance evaluation rating/ Correct or resubmit deliverable

Attachments:

1. Tour Scheduled Dates

2. Required Points of Interest

Attachment 1 Newcomer’s Orientation Cultural Adaptation Tour Services

Scheduled Dates

Base Year (2022-2023)

Saturday, May 7, 2022

Saturday, June 4, 2022

Saturday, July 2, 2022

Saturday, August 6, 2022

Saturday, September 3, 2022

Saturday, October 1, 2022

Saturday, November 5, 2022

Saturday, December 3, 2022

Saturday, January 7, 2023

Saturday, February 4, 2023

Saturday, March 4, 2023

Saturday, April 1, 2023

Option Year 1 (2024-2025)

Saturday, January 6, 2024

Saturday, February 3, 2024

Saturday, March 2, 2024

Saturday, April 6, 2024

Saturday, May 4, 2024

Saturday, June 1, 2024

Saturday, July 6, 2024

Saturday, August 3, 2024

Saturday, September 7, 2024

Saturday, October 5, 2024

Saturday, November 2, 2024

Saturday, December 7, 2024

Option Year 2 (2024-2025)

Saturday, January 6, 2024

Saturday, February 3, 2024

Saturday, March 2, 2024

Saturday, April 6, 2024

Saturday, May 4, 2024

Saturday, June 1, 2024

Saturday, July 6, 2024

Saturday, August 3, 2024

Saturday, September 7, 2024

Saturday, October 5, 2024

Saturday, November 2, 2024

Saturday, December 7, 2024

Option Year 3 (2025-2026)

Saturday, January 4, 2025

Saturday, February 1, 2025

Saturday, March 1, 2025

Saturday, April 5, 2025

Saturday, May 3, 2025

Saturday, June7, 2025

Saturday, July 5, 2025

Saturday, August 2, 2025

Saturday, September 6, 2025

Saturday, October 4, 2025

Saturday, November 1, 2025

Saturday, December 6, 2025

Attachment 2

Required Points of Interest

Wahiawa Town (points of interest/community information)

Haleiwa/Waialua Town (points of interest/community information)

North of Island (points of interest/community information)

North East (points of interest/community information)

East (points of interest/community information)

Tropical Nut Farm (points of interest/comfort stop) Kaneohe Kailua Likelike

Honolulu (points of interest/community information)

Bishop Museum Punchbowl (Cemetery of the

Pacific) State Capitol Internal Flame Washington Place Iolani Palace Kamehameha Statue (point of interest stop)

Ala Moana Shopping Center (Lunch/comfort stop)

South (Points of interest/community information)

Hale Koa Hotel Fort DeRussey Army Museum Waikiki Diamond Head Kahala Hawaii Kai Hanauma Bay (point of interest/comfort stop) Halona Blowhole Sandy Beach Makapu’u Point (Lighthouse)

Makapu’u Beach

Sea Life Park

Pali Lookout (Point of interest stop)

Nu’uanu (point of interest/community

Queen Emma Summer Palace

West (points of interest/community

Fort Shafter Moanalua Gardens Tripler Army Medical Center Pearl Harbor Aiea Pearl Ridge Pearl City Waipahu

North (points of interest/community

Waipio Mililani Schofield Barracks

Point of Interest 2

Timing Location 800 Schofield Barracks

Depart from Schofield Barracks

0805-0815 Driving to Dole Plantation 0815-0835 Stop at Dole Plantation

0835-1030 Driving Tour of North Shore and Windward Coast

1030-1050 Stop at Pali Lookout

1050-1100 Drive to Punchbowl National Cemetery

1100-1110 Drive through of Punchbowl National Cemetery

1110-1210 Driving tour Of Chinatown and Honolulu City

1210-1230 Drive through of Waikiki and view Diamond Head

1230-1330 Lunch on own location TBA 1400-1500 Driving to Schofield Barrack