PWS MARS6_11-24-2021.pdf

Performance Work Statement (PWS)

Service Contract for MARS6 Microwave Digestion System

24 November 2021

Performance Work Statement (PWS) Service Contract for the MARS6 Microwave Digestion System

Introduction A service contract for the MARS6 Microwave Digestion System is needed for continued operation of the instrument. This is a patented instrument and only a CEM Corporation certified company capable of support, maintenance, or upgrades to ensure manufacturing specifications are maintained is required.

Mission The Environmental Processes Branch (EPP) of the ERDC Environmental Laboratory supports customer/stakeholder decision making for the Corps, the Army, and the DOD by providing research and technical expertise in the area of toxicology, systems biology, conservation, microbiology, soil science and beyond. The Soil & Sediment Geochemistry Team (SSGT) study the fate and transport of contaminants in soils and sediments to develop novel tools to meet customer needs. The main goal of the SSGT is to characterize the chemistry by which contaminants interact with environmental solids to aid in the determination of remediation strategies.

A service contract for the MARS6 Microwave Digestion System will enable the SSGT to continue meeting project goals.

Background

The US Army Engineer Research and Development Center (ERDC), Environmental Laboratory (EL), Environmental Processes Branch (EP-P) requires means to monitor how stressors and/or contaminants impact microbes, insects, birds, and mammals as well as the fate and transport of contaminants through the environment. The MARS6 Microwave Digestion System allows SSGT members to prepare samples using various type of digestion procedures. Once samples are prepared, SSGT members are able to determine the composition of the samples which aids in understanding the chemistry of how a contaminant interacts and moves through soils and sediments.

Maintenance Agreement This service contract should include one scheduled preventive maintenance, shipping for unlimited repairs at the factory using OEM parts, and a loaner instrument if the repaired instrument cannot be returned within 36 business hours during the contract period. All service shall be performed by a CEM Corporation certified technician.

Year 1

Task 1 - The service contract should include one scheduled preventive maintenance, shipping for unlimited repairs at the factory using OEM parts, and a loaner instrument if the repaired instrument cannot be returned within 36 business hours during the contract period. All service shall be performed by a CEM Corporation certified technician.

Once contacted, the service contractor will provide resolution within a timely manner. The service contractor shall successfully integrate and coordinate all activity needed to execute the service contract agreement. The contractor shall manage the timeliness, completeness, and quality of problem identification.

Period of Performance This contract is for a new service contract for the maintenance and repair of the MARS6 Microwave Digestion System for a period of 12 months.

Option Year 2

Task 1 - The service contract should include one scheduled preventive maintenance, shipping for unlimited repairs at the factory using OEM parts, and a loaner instrument if the repaired instrument cannot be returned within 36 business hours during the contract period. All service shall be performed by a CEM Corporation certified technician.

Once contacted, the service contractor will provide resolution within a timely manner. The service contractor shall successfully integrate and coordinate all activity needed to execute the service contract agreement. The contractor shall manage the timeliness, completeness, and quality of problem identification.

Period of Performance

Option Year 3 unlimited repairs at the factory using OEM parts, and a loaner instrument if the repaired instrument cannot be returned within 36 business hours during the contract period. All service shall be performed by a CEM Corporation certified technician.

Once contacted, the service contractor will provide resolution within a timely manner. The service contractor shall successfully integrate and coordinate all activity needed to execute the service contract agreement. The contractor shall manage the timeliness, completeness, and quality of problem identification.

Period of Performance

Option Year 4 unlimited repairs at the factory using OEM parts, and a loaner instrument if the repaired instrument cannot be returned within 36 business hours during the contract period. All service shall be performed by a CEM Corporation certified technician.

Once contacted, the service contractor will provide resolution within a timely manner. The service contractor shall successfully integrate and coordinate all activity needed to execute the service contract agreement. The contractor shall manage the timeliness, completeness, and quality of problem identification.

Period of Performance

Option Year 5 unlimited repairs at the factory using OEM parts, and a loaner instrument if the repaired instrument cannot be returned within 36 business hours during the contract period. All service shall be performed by a CEM Corporation certified technician.

Once contacted, the service contractor will provide resolution within a timely manner. The service contractor shall successfully integrate and coordinate all activity needed to execute the service contract agreement. The contractor shall manage the timeliness, completeness, and quality of problem identification.

Period of Performance

Performance Requirements

The Performance Requirement Summary is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance that will be used to validate and inspect these performance elements.

In evaluating the quality of contractor’s performance, the following performance ratings will be used.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Performance Requirement Summary (PRS)

Statements Standards/AQLs

Year 1 - Task 1

The Contractor shall perform 1 preventive maintenance service of the instrument. The contract shall include shipping for unlimited repairs at the factory using OEM parts of the MARS6 Microwave Digestion System. All service shall be performed by a CEM Corporation certified technician.

Deliverables:

1 One preventive maintenance of the instrument 2 unlimited repairs at the factory using OEM parts. A loaner instrument shall be supplied if the instrument cannot be returned within 36 business hours.

a) One preventive maintenance performed IAW the manufacturer's manual in a scheduled visit at the government’s convenience.

b) Unlimited repairs IAW the manufacturer's manual at the factory using OEM parts.

AQL: Meets all warranty requirements.

Option Year 2 - Task 1

The Contractor shall perform 1 preventive maintenance service of the instrument. The contract shall include shipping for unlimited repairs at the factory using OEM parts of the MARS6 Microwave Digestion System. All service shall be performed by a CEM Corporation certified technician.

Deliverables:

1 One preventive maintenance of the instrument 2 unlimited repairs at the factory using OEM parts. A loaner instrument shall be supplied if the instrument cannot be returned within 36 business hours.

a) One preventive maintenance performed IAW the manufacturer's manual in a scheduled visit at the government’s convenience.

Option Year 3 - Task 1

The Contractor shall perform 1 preventive maintenance service of the instrument. The contract shall include shipping for unlimited repairs at the factory using OEM parts of the MARS6 Microwave Digestion System. All service shall be performed by a CEM Corporation certified technician.

Deliverables:

1 One preventive maintenance of the instrument 2 unlimited repairs at the factory using OEM parts. A loaner instrument shall be supplied if the instrument cannot be returned within 36 business hours.

a) One preventive maintenance performed IAW the manufacturer's manual in a scheduled visit at the government’s convenience.

Option Year 4 - Task 1

The Contractor shall perform 1 preventive maintenance service of the instrument. The contract shall include shipping for unlimited repairs at the factory using OEM parts of the MARS6 Microwave Digestion System. All service shall be performed by a CEM Corporation certified technician.

Deliverables:

1 One preventive maintenance of the instrument 2 unlimited repairs at the factory using OEM parts. A loaner instrument shall be supplied if the instrument cannot be returned within 36 business hours.

a) One preventive maintenance performed IAW the manufacturer's manual in a scheduled visit at the government’s convenience.

Option Year 5 - Task 1

The Contractor shall perform 1 preventive maintenance service of the instrument. The contract shall include shipping for unlimited repairs at the factory using OEM parts of the MARS6 Microwave Digestion System. All service shall be performed by a CEM Corporation certified technician.

Deliverables:

1 One preventive maintenance of the instrument 2 unlimited repairs at the factory using OEM parts. A loaner instrument shall be supplied if the instrument cannot be returned within 36 business hours.

a) One preventive maintenance performed IAW the manufacturer's manual in a scheduled visit at the government’s convenience.

Security

1. Access and General Protection/Security Policy and Procedures. This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility or area. Proposed language: "All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy.

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes."

2. For contractors who do not require CAC, but require access to a DoD facility or installation. Proposed language: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

3. Will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas. The contractor will coordinate with the COR and/or the facility security office for access when required. (Use when security clearances are not required, i.e. facility repair or construction). Proposed language: "All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas."

4. Pre-screen candidates using E-Verify Program. Proposed language: "The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award." *When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative.

This Form will be provided to the Contracting Officer and shall become part of the official contract file.