PWS Marne Community Integration Training_03Dec2024.pdf

Performance Work Statement

For The

Marne Community Integration Program

Date: 4 September 2024

1. Introduction and Background. The 3rd Infantry Division (3rd ID) recognizes the critical need to enhance Soldier development and community engagement through targeted training programs. The Marne Community Integration Training Program is designed to address this need by providing newly arrived first-term Soldiers and barracks residents with structured education. The program will utilize the rich military history of Savannah, GA, and the surrounding Low Country as a platform for professional growth and team building. The program’s emphasis on historical study, leadership, and exposure to local resources aims to mitigate risky behaviors and strengthen protective factors among Soldiers. However, internal resources are insufficient to support the program’s unique requirements, including expert facilitation, all-weather transportation, and guided educational experiences.

2. Description of Requirements. Contractor shall provide a training solution aligned with the Division’s mission requirements and objectives, to immerse newly arrived Soldiers in the history of Savannah and introduce them to healthy community outlets. The contractor is required to provide qualified facilitators who are knowledgeable about Savannah's historical and military significance and to supply all-weather transportation services to conduct structured educational sessions across 10 or more designated historical locations within the city.

Each session shall accommodate no less than 35 participants, and up to 75 participants. The contractor shall provide transportation platforms capable of navigating the narrow streets and historic areas of Savannah. These vehicles must be able to facilitate guided discussions during transit, enhancing the educational experience for all participants. The platforms must also be versatile enough to provide protection against inclement weather, including features such as retractable or closable windows, weatherproof coverings, or adjustable enclosures to ensure that the training can continue comfortably and safely in varying weather conditions. Training participants will remain in the vehicles during the entire session. The contractor will be responsible for organizing and executing all training components, including structured visits to historical sites, guided discussions, and interactions with local community resources.

2.1 Anticipated Workload: The Community Integration Training Program will host weekly training sessions for up to 75 participants, any exceptions will be issued by the contracting officer. The forecasted weekly number of participants shall be provided to the contractor no later than 30 days in advance; with final numbers provided 7 days in advance. Any cancelations within 72 hours will be a cost to the Government.

Each session will involve guided educational experiences across 10 Government designated locations (Attachment 1), facilitated by trained historians. The contractor is responsible for managing all aspects of logistics, including session coordination, vehicle maintenance, and personnel supervision. The anticipated workload includes delivering approximately 50 sessions annually, accommodating up to 75 participants per session, each requiring logistical and facilitation support for up to two hours per session.

2.1.1 Period of Performance: One base year plus two one-year option periods.

2.1.2 Performance Location: Weekly session, pick up at 0900AM and drop off no later than 1100AM at the designated pick up/drop off location. The active tour time shall not to exceed two hours in duration.

3. Detailed Performance Requirements

3.1 The contractor shall provide qualified labor, management, and transportation assets to establish, operate, and manage the Community Integration Training Program, which facilitates guided training across Savannah for newly arrived Soldiers. The contractor must provide all required supporting functions to deliver the program effectively and efficiently, including qualified facilitation and transportation capable of open-air and inclement-weather operation.

3.2 Facilitator qualification: The tour facilitator shall have minimum of 3 years experience in conducting historical guided experiences . The facilitators must be knowledgeable in Savannah’s military history as well as other significant aspects of the city’s history, such as cultural, social, and economic contributions. All facilitators must be able to deliver educational content that connects Savannah’s diverse historical narrative to contemporary community engagement and healthy living opportunities.

3.3 The contractor is responsible for ensuring all vehicles are operational and meet all federal, state and local regulatory requirements for commercial transportation within Savannah.

a. The contractor shall provide licensed drivers and support staff who are familiar with Savannah’s routes, historic locations, and operational requirements to ensure the safety and efficiency of each session.

b. The contractor shall provide a designated pickup/drop off site within or near the historic district of Savannah to accommodate temporary parking of up to three Government buses.

c. The contractor must provide appropriate safety measures, including ensuring that transportation platforms comply with Occupational Safety and Health Administration (OSHA) standards for passenger safety.

3.4 The contractor shall operate in inclement weather conditions, ensuring that transportation assets are maintained to provide safe and reliable service during each session. The contractor is expected to adjust operations to incorporate other approved historical sites if conditions limit access due to inclement weather. The contractor shall submit contingency plans detailing the changes no later than three calendar days before execution.

3.5 The contractor shall provide weekly session reports to COR detailing number of participants, any logistical issues encountered, and recommendations for program improvements.

4. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain a Quality Control Program (QCP) to ensure all work described in this contract is performed at or above the standard defined in the Performance

Requirements Summary (PRS). The QCP is developed by the Contractor to ensure that it performs and delivers high-quality service and products. And it shall include methods of documenting and enforcing quality control operations of both prime Contractor and or sub-

Contractor work; including inspection and testing. (see FAR 52.246-1 Contractor Inspection

Requirements).

4.1 Quality Control Program: The Government is committed to a highly interactive relationship between quality control conducted by the Contractor and quality assurance conducted by the government. This relationship shall be achieved through an effective Prevention Based Quality

Control Program dedicated to ensuring the best possible products and services to end users.

The Contractor shall provide their final written Quality Control Plan (QCP) no later than (NLT) 30 calendar days after contract award and within five (5) calendar days of any proposed changed to the Contracting Officer’s Representative (COR) and Contracting Officer (KO) for review and approval prior to implementation. The Quality Control Plan shall address as a minimum:

4.2 The Contractor’s quality control program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract.

4.3 The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision.

4.4 Inspection System and vehicle safety inspection: The Contractor shall develop, implement, and maintain a system to inspect their services and equipment to ensure compliance with PWS requirements which include the compliance with all applicable laws and regulations. It shall specify tasks or equipment to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, and the titles of the individuals who will perform the inspections.

4.5 Inspection Files: The Contractor shall keep records on-site of all inspections conducted by the Contractor and any necessary corrective action taken. These documents shall be available for inspection by the Government during the term of the contract.

4.6 Deficiency Identification, Prevention, and Correction: The QCP shall include a method of identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS, without dependence upon

Government direction. The Contractor shall identify and prevent defects in quality of products and services performed before the level becomes unacceptable and before they are provided to the Government. The QCP at a minimum shall address process control and continuous process improvement; procedures for scheduling, conducting, and documentation of inspection; discrepancy identification; procedures for root cause analysis; corrective and preventive action procedures to include procedures for addressing Government discovered non-conformances; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The QCP shall document process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

4.7 The QCP shall contain methods of communications (direct and indirect) with the Government regarding performance of the contract. Communication shall include regular and formal meetings with the Government for review and analyses of key process indicators, analysis of process deficiencies, and problem resolution.

4.8 Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute

Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

5. Deliverables

Paragraph Item Name Submission Due

3.3.a CDL License, insurance, and passenger operation certification

10 calendar days before commencement of performance, Spot check at the start of each session

4.1 Quality Control Plan 30 calendar days before the

period of performance

3.5 Session Report Within 5 business days of

training session

3.4 Recommended Contingency

Plan

Within 3 calendar days of training session when vendor believes weather or traffic may impact session.

6. Performance Requirement Summary

Statements Standards/AQLs Incentives/Remedy

Scheduled Tour Itinerary –

Approved by COR

Adherence to itinerary from

Start Time to End Time. AQL:

90%

Inspect weekly

Performance evaluation rating / apply corrective measure for next session

Deliverable Submission Submit deliverables on time.

AQL: 100%

Inspect random

Performance evaluation rating / correct or resubmit deliverable

Contractor shall input total numbers participants of each session, tour facilitator name and vehicle DOT number on the session report

AOL: 100% Inspect weekly

Performance evaluation rating / correct or resubmit deliverable

X Thomas C. Williams

THOMAS C. WILLIAMS

GS 14, LG

Civ Deputy, ACofS G4, 3rd ID