PWS Locksmith Services FY25_26 1yr.pdf

Department of Homeland Security (DHS) Federal Law Enforcement Training Centers (FLETC)

Chief Security Office (CSO)

Performance Work Statement (PWS)

Locksmith Services Glynco, GA

NAICS: 561622

Period of Performance:

Period of performance 10/1/2024 to 9/30/2025

ITEM

NO.

(a)

SUPPLIES/SERVICES

(b)

QUANTITY

(c)

UNIT

(d)

UNIT

PRICE

(e)

AMOUNT

(f)

0001 Emergency: 75 minutes response After receipt of call

EA

0002 Priority: 90 minutes response After receipt of call

EA

0003 Routine: 2 hours response 7:30 a.m. - 4:00p.m. Monday - Friday

EA

0004 Half hour (1/2 HR) labor rate for work performed, after the initial 1-hour Service Call charge, in accordance with statement of work.

0.5

HR

Materials, supplies, parts, etc. are not included in the service pricing.

1. DESCRIPTION OF SERVICES: The Contractor shall furnish supplies and services described herein, to provide key/lock, door hardware, locksmith and safe container services at the Federal Law Enforcement Training Centers, Glynco, Georgia.

2. REQUIREMENTS OF SERVICES:

2.1 Experience: All service providers must be qualified Locksmiths with over 15 continuous years of experience repairing, installing, manipulating, and defeating, various types of locking mechanisms, locksets, exit/panic/fire/crash bar locking hardware, door hardware (hinges, closers, sequencers, etc.), GSA Security Containers and Vaults and non-GSA safes/containers/vaults. Proficiency on a diverse range of commercial and residential hardware from Manufacturers to include, but not limited to, Best, Yale, Schlage, Falcon, Dorma, Von Duprin, Corbin-Russwin, Arrow, Adams Rite, Sargent, Kwikset, Weiser, Master, Mosler, Sargent-Greenleaf (S&G), Mas-Hamilton, Kaba Mas, and Dorma-Kaba is required.

2.2 Certifications:

• The Contractor shall be a certified Mul-T-Lock dealer and fully capable of performing all authorized work on this type mechanical and electro-mechanical locks and keys.

• The Contractor shall be a certified Schlage dealer and fully trained and capable of performing all authorized work on all products to include, but not limited to, Everest 29 SL and SL Primus-XP cylinders in all formats.

• The Contractor shall be trained and certified on Kaba-Mas and Dorma-Kaba X-##, to include X-10 and CDX-10, electro-mechanical locks and fully capable of performing all authorized work on these products (proof of training required).

• In accordance with the General Services Administration (GSA), in conjunction with the Interagency Committee on Security Equipment (IACSE), the contractor shall be an authorized inspector of GSA Security Containers and Vaults. The awarded contractor may request, in writing, from the contracting Officer, a six (6) month delay to obtain the required training. Proof of certification is required. If the training delay is required, the contractor is still responsible to have the requested inspection/certification completed by using an authorized inspector with proof of certification from outside the contractors’ staff at no additional cost to the Government. Proper security vetting will be required to bring the inspector on center, which could delay the inspection. Proper training certification will be maintained through the life of the contract to ensure security equipment is approved and certified to store classified information and arms, ammunitions, and explosives (AA&E).

2.3 Services: The Contractor shall provide all labor, personnel, supervision, management, preparation, travel, equipment, tools, materials, transportation, supplies, parts, etc. required to provide troubleshooting, manipulation, impression, drilling, penetration, repair, replacement and installation of locks and safes to include, but not limited to, cylindrical and mortise lever and knob type locksets with various functions, exit devices, mechanical and electro-mechanical pushbutton locks, latches and latch plates, altering lockset function, key decoding and duplications, rekeying and master keying Key-In- Knob cylinders, large, small and full size format interchangeable cores, etc., changing safe combinations, installing mechanical and electro-mechanical combination locks on safes and doors and supplying miscellaneous locksets and parts, safe locks and other miscellaneous locking parts, devices, supplies and equipment.

2.4 Secure Space: The Contractor must provide a secure location off FLETC property to store high security combination locks such as X-10 or S&G-2937 and FLETC registered high security products such as key blanks and cylinders, which are awaiting delivery to FLETC. The location must be a permanent retail or industrial commercial grade building with Grade 1 locksets/door hardware, high security cylinders on a patent protected keyway, recorded video surveillance and monitored alarm systems. High security products awaiting delivery to FLETC shall be stored in a safe that can meet Federal Specification AA-F-358 Class 5 standards. At a minimum the safe shall be resistant to 20 man-hours surreptitious entry attempt, 30 man-minutes covert entry attempt and 10 man-minutes forced entry attempt.

2.5 Delivery:

• Service Calls: Available details of the required services shall be provided by the Contracting Officer (CO), Primary Contracting Officer Representative (P-COR), Alternate Contracting Officer Representative (A-COR). After arriving on FLETC property, the first hour of work is covered under the service call category charge, all other work will be charged by the hourly labor rate in half hour increments. If the problem cannot be corrected in the first hour the contractor should inform the COR of the cause of the problem, possible solutions and a detailed price quote for the repair method selected by the COR. The quote should include an itemized list including labor hours in half hour increments, materials, parts, etc. Categories for service calls identified by the Contracting Officer, or his/her designated representative are:

1) Emergency: Service calls will be classified as Emergency when the work consists of correcting conditions that constitute an immediate danger to personnel or threaten to damage property. These service calls must be given the highest priority by the Contractor.

Emergency service calls can occur at any time on any day. After arrival on site the contractor shall determine the corrective action required, inform the COR of the work required and provide a quote for the cost of repair. The Contractor shall work continuously without interruption to mitigate the lock problem causing the emergency condition before departing the job site. After receipt of an Emergency Service call, the Contractor shall be on FLETC property in-route to the job site within seventy-five (45) minutes.

2) Priority: Service calls will be classified as Priority when the conditions do not immediately endanger personnel or threaten damage to property but would soon affect the health or well-being of personnel or disrupt scheduled training. Priority service calls can occur at any time on any day. After arrival on site the contractor shall determine the corrective action required, inform the COR of the work required and provide a quote for the cost of repair. The Contractor shall expeditiously correct the failure before departing the job site. After receipt of a Priority Service call, the Contractor shall be on FLETC property in-route to the job site within ninety (90) minutes.

3) Routine: Service calls during normal business hours will be classified as Routine when the work does not qualify as an Emergency or Priority call. The Contractor shall be on FLETC property in-route to the job site within two (2) hours after receipt of the call 7:30 a.m. - 4:00p.m. Monday – Friday.

4) If the above time limits will be exceeded, it is the Contractor's responsibility to contact the Government representative to establish an expected time of arrival on site to provide service.

5) In the event of natural disaster, the Contractor agrees to reenter the Center and provide locksmith recovery services at the earliest possible date.

• Materials/Supplies/Parts: All quoted pricing for materials, supplies, parts, etc. will be compared to the lowest GSA Advantage or open internet search price for the same item. If the same item can’t be found on GSA or open internet search the manufacturer and/or supplier list price for the same part may be used.

3. EXTENT OF OBLIGATION: The Government shall be obligated only for authorized supplies and services performed. Only the CO, P-COR, or A-COR may authorize supplies and services to be performed.

4. COMMERCIAL WARRANTY: The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract in accordance with FAR 52.212-4 (o).

5. SHIPMENTS. Generally, only complete shipments may be made. Partial shipments may be authorized on an exceptional basis.

6. INSPECTION AND ACCEPTANCE: Upon completion, all work performed by the service provider will be inspected by the Contracting Officer Representative (Primary or Alternate) or designated individual to ensure conformance with manufacturer instructions, industry standards, proper functionality and good craftmanship. Inspection and acceptance shall be at the destination work was performed or supplies delivered. Until delivery and acceptance occur, risk of loss remains with the Contractor unless loss results from the negligence of the Government. In accordance with FAR 52.212-4 (a), The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights-

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

7. NUMBERING OF CALLS: Calls will be numbered in numerical sequence as assigned during the life of the PO.

8. DELIVERY TICKETS: All deliveries under this PO shall be accompanied by a delivery ticket or sales slip, in duplicate, which must have at least the following information:

1) Name of Contractor

2) Purchase Order Number

3) Date of call

4) Name of person placing call

5) Call Number

9. ITEMIZED LIST OF SUPPLIES AND/OR SERVICES FURNISHED

1) Quantity, unit price, and extension of each item less applicable discounts. (Unit prices and extensions need not be shown when incompatible with the use of automated systems, provided that the invoice is itemized to show this information

2) Date of delivery or shipment

a) Signature of the employee receiving the supplies and/or services if applicable

3) BILLING INSTRUCTIONS: An invoice shall:

a) Cite the PO number

b) Be original with a unique invoice number

c) Clearly state “INVOICE”

d) Be dated the last day of the month and submitted

e) Be submitted only once each month for completed services or delivery of supplies during the month or upon expiration of the contract, whichever occurs first. No partial payments will be made for individual calls.

f) Itemize call numbers referencing call number.

g) Invoices shall be submitted to the FLETC Contracting Officer (CO) via email. Invoice shall contain the following information:

• Business Name and Address

• Invoice Date

• Invoice Number

• Contract Number

• Description: Date of Service and Contract Line Item Number (CLIN)

10. SPECIAL PROVISIONS: Invoice only once each month upon completion of services and/or delivery of supplies.

11. CANCELLATION OF A SERVICE CALL: Government will provide cancellation notice via phone call/text or email within 30 minutes after the service call. Contractor cancellation fees may apply to untimely cancellations. There shall be no cancellation charge for services rescheduled.