PWS - LNDH Recruitment Services.pdf

PERFORMANCE WORK STATEMENT

Local National Direct Hire (LNDH) Recruitment Services

03 August 2026

1. DESCRIPTION OF SERVICES

1.1. BACKGROUND

The 100th Air Refueling Wing (ARW) relies on Local National Direct Hire (LNDH) personnel to provide essential continuity, knowledge, and specialized local expertise integral to daily operations and mission readiness. Recruitment efforts require access to a widely recognized employment marketplace with significant candidate reach throughout the United Kingdom labor market. The Civilian Personnel Office requires a commercial solution capable of attracting qualified candidates through job advertisement distribution, candidate matching technologies, resume database access, sponsored job promotion, and recruitment analytics. These services are necessary to ensure a robust pipeline of qualified candidates to support the ongoing missions at RAF Lakenheath, RAF Mildenhall, and other UK service locations.

1.2. SCOPE

The Contractor shall provide non-personal services, to include all personnel, equipment, tools, supervision, and other items and services necessary to perform strategic recruitment campaign management for Local National Direct Hire positions at RAF Lakenheath, RAF Mildenhall and other UK service locations. The Contractor shall ensure these campaigns result in a qualified, targeted applicant pool meeting the qualifications specified in the job postings and shall perform all services in adherence to the requirements of this Performance Work Statement (PWS). The Contracting Officer (CO) and Contracting Officer Representative (COR) will evaluate Contractor performance based on the results required by the Services Summary (SS) and not the frequency or method of performance. It is at the Contractor’s discretion to determine the appropriate frequencies to attain the required level of service unless otherwise stated in this PWS. The Contractor shall comply with applicable federal, regional, and local laws and commercial standards.

1.2.1. Non-Personal Services.

This requirement is a non-personal services contract, defined by Federal Acquisition Regulation (FAR) as a “contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.”

1.2.2. The Government will not supervise or otherwise direct Contractor employees. The Contractor shall not supervise or otherwise direct Government employees, nor shall the Contractor supervise employees of other Contractors outside the Contractors’ own subcontracting/teaming arrangements.

1.3. SPECIFIC SUPPORT SERVICES

1.3.1. Objective 1 – Job Advertisement Posting

1.3.1.1. Allow authorized Government users to create, edit, publish, renew, and close vacancy announcements.

1.3.1.2. Publish job advertisements on the Contractor’s recruitment platform.

1.3.1.3. Allow inclusion of salary information, benefits, qualification requirements, security requirements, and application instructions.

1.3.1.4. Support simultaneous posting of multiple vacancy announcements.

1.3.2. Objective 2 – Sponsored Job Advertising

1.3.2.1. Provide an account manager in which the government will be allowed to liaison with to target high-priority job listings for increased promotion.

1.3.2.2. Provide sponsored or promoted job advertisement that increases visibility of positions to prospective applicants.

1.3.2.3. Deliver targeted advertising to candidates whose experience, skills, education, certifications, or search history indicate potential suitability in conjunction with screening questionnaire.

1.3.3. Objective 3 – Job Distribution and Syndication

1.3.3.1. Distribute vacancy announcements through major UK-specific platforms/websites (e.g., Glassdoor, Reed, LinkedIn, local community boards), search engines, and recruitment networks.

1.3.4. Objective 4 - Candidate Search and Resume Database Access

1.3.4.1. Provide access to a searchable database of candidate resumes, profiles, and curricula vitae.

1.3.4.2. Allow Government users to search candidates by keyword, occupation, experience level, education, certifications, location, salary expectations, and any other criteria that would match an applicant to listed positions.

1.3.4.3. Permit Government users to identify and review candidate profiles.

1.3.4.4. Allow authorized Government users to contact candidates through platform-provided communication tools.

1.3.4.5. Provide candidate matching capabilities that identify potential applicants whose qualifications align with vacancy requirements.

1.3.5. Objective 5 – Employee Branding

1.3.5.1. Provide an employer profile page or equivalent capability and allow display of organizational descriptions, mission information, workplace benefits, and recruitment messaging.

1.3.5.2. Allow display of multiple active vacancies associated with the Government’s employer profile.

1.3.6. Objective 6 - Applicant Management Features

1.3.6.1. Allow applicants to access vacancy announcements and application instructions.

1.3.6.2. Allow applicants to be redirected to Government-designated application systems or websites.

1.3.7. Objective 7 - Analytics and Reporting

1.3.7.1. Provide access to an analytics dashboard that delivers intelligent, data-driven recommendations to optimize campaign performance, budget allocation, and scheduling.

1.3.7.2. Ensure the platform accurately tracks and reports key performance indicators (KPIs), specifically including ad impressions, user clicks, application conversion rates, and overall traffic volume.

1.3.8. Objective 8 - Customer Support

1.3.8.1. Provide technical support during normal United Kingdom business hours and onboarding and user training materials.

1.4. DELIVERABLES

Contract Data Requirements List (CDRL)

DATA

Item

Number PWS Paragraph Title Delivery Date/Description

A004 1.3.3.2 Monthly Progress Report Monthly NLT 5th workday each month

2. SERVICES SUMMARY

The Services Summary (SS) is a tool for identifying the major performance objectives of the contract, where they can be found in the PWS, and the performance threshold describing the minimally acceptable levels of service required for each performance objective. Government inspection is not limited to SS objectives.

Services Summary (SS) Performance Objective

PWS

Para

Performance Threshold Remedy CPARS Category and Ratings

Task 1:

Recruitment Campaign Management

1.3.1 All job vacancies provided

by the COR shall be posted as sponsored campaigns on the applicable site within 2 business days. No more than 1 posting delay per month.

Re-performance within 24 hours of notification.

Category: Schedule, Quality Management, Management

Ratings:

Exceptional Very Good Satisfactory Marginal Unsatisfactory

Task 2:

Performance-Based Job Sponsoring & Scale

1.3.2. Postings distributed to

minimum 160 boards.

Sponsored postings deliver a minimum 45% increase in applicant volume compared to non-sponsored baselines.

Contractor shall adjust algorithms and campaign strategy within 48 hours to correct underperformance until

Category: Schedule, Quality Management, Management

Ratings:

Exceptional the performance threshold is met.

Very Good Satisfactory Marginal

Task 3:

Analytics, Reporting, and Optimization

1.3.7 100% of Monthly Progress Reports submitted accurately by the 5th calendar day of each month.

Re-submission within 1 business day. A 10% price reduction shall apply to the monthly management CLIN for reports delayed beyond 5 days.

Category: Schedule, Quality Management, Management

Ratings:

Exceptional Very Good Satisfactory Marginal

2.1. QUALITY ASSURANCE

2.1.1. Government Quality Assurance.

The Government may inspect and evaluate to ensure that the Contractor’s performance is in accordance with requirements set forth in this contract. When Contractor performance does not meet the performance threshold, the CO or COR may initiate a Performance Assessment Report (PAR) or Corrective Action Report (CAR) to the Contractor. The Contractor shall respond IAW the instructions provided and return it to the CO on or before the due date.

2.2. PERFORMANCE ASSESSMENT

2.2.1. Surveillance.

The COR may inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. Results of the surveillance inspection become the official Air Force record of the Contractor’s performance. shall be recorded, and the Contractor shall re-perform any unsatisfactory inspection result (defect) IAW the SS remedy timelines.

Failing to meet the performance threshold as outlined in the SS for any performance objectives in any 1-month period may result in a warning or letter of concern from the CO or a reduction in the applicable CLIN price. Failing to meet the performance threshold as outlined in the SS of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during a contract period, may result in an immediate Progress Meeting with the Multi-functional Team.

2.2.2. Periodic Progress Meetings

The CO, COR, COR Supervisor, and other Government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. Discussion may include the following issues:

opportunities to improve the contract, proposed contract modifications, unsatisfactory inspections, trends in relation to performance objectives, positive performance, and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into identified trends. The Contracting Office may draft the meeting minutes, acquire signatures as deemed appropriate, and distribute to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GENERAL INFORMATION

3.1. CONTRACTOR KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

3.1.1. Contract Manager.

The Contractor shall provide a contract manager who shall direct contract performance and an alternate who shall act for the Contractor when the manager is absent. The contractor shall designate these individuals in writing to the CO. The contract manager and alternate shall have full authority to act for the Contractor on all matters relating to daily operation of this contract. The contract manager and alternate shall be available during business hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

3.2. PERIOD OF PERFORMANCE

The period of performance (PoP) shall be 1 Base Year and 4 Option Years.

3.3. PLACE OF PERFORMANCE

The services under this contract shall be performed off-site at the Contractor’s facility. The Government will not provide workspace, equipment, or utilities at RAF Lakenheath or RAF Mildenhall for this effort.

3.4. HOURS OF OPERATION

3.4.1. Continuity of Operations.

The Contractor shall ensure continuity of operations during periods of personnel turnover and long-term absences. Long-term absences are considered those longer than two-week duration.

3.4.2. Normal Base Hours.

Base hours of operation are 07:30 – 16:30. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government.

3.4.3. Holidays.

3.4.3.1. U.S. Federal Holidays. The Contractor is not required to work the following United States federal holidays: New Years’ Day, Martin Luther King Jr Day, President’s Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day.

3.4.3.2. U.K. Bank Holidays. The Contractor is not required to work the following U.K. bank holidays: New Year’s Day, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Day, Boxing Day. If a bank holiday is on a weekend, a ‘substitute’ weekday becomes a bank holiday, normally the following Monday.

3.5. SECURITY REQUIREMENTS

3.5.1. Non-Disclosure Agreements.

To safeguard information, non-disclosure agreements may be required for all Contractor personnel performing on this contract.

3.5.2. Privacy Act.

Performance on this contract may require access to Privacy Information. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

3.6. ENVIRONMENTAL, HEALTH, AND SAFETY

The Contractor shall provide their employees with the necessary environmental, health, and safety training to ensure compliance with all Occupational Safety and Health Acts (OSHA), and local UK laws.

The Contractor shall protect the health and safety of employees and the community, minimizing the risk of environmental pollution.