PWS Land Mobile Radio Field Service Technician.pdf

PERFORMANCE WORK STATEMENT (PWS)

AVIANO AIR BASE, LAND MOBILE RADIO FIELD SERVICE TECHNICIAN

31ST COMMUNICATIONS SQUADRON

7 May 2026

Part 1

General Information

1. General: This is a non-personnel services contract to provide assistance in management and maintenance of the Enterprise Land Mobile Radio (ELMR) system and training for the 31st Communications Squadron (CS) end users. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform management and maintenance of the Enterprise Land Mobile Radio (ELMR) system and training for the 31 CS end users as defined in this Performance Work Statement except for those items specified as government furnished equipment and services. The contractor shall meet the standards in this contract.

1.2 Background: The Aviano AB ELMR network drives inter and intra team communications through Motorola handheld units, consoles, consolettes and the Wide Area Voice Environment (WAVE). It is a diverse network that covers Aviano proper and linked Geographically Separated Units (GSUs).

1.3 Objectives: The Contractor will provide a qualified person in all aspects of the Motorola ELMR system management; for example, but not limited to, the standard Project 25 infrastructure and applications as well as a Motorola proprietary application.

1.4 Scope: Overall scope is to maintain the Aviano AB ELMR system. Specific tasks can be found in Part 4 of this PWS.

1.5 General Information

1.5.1 Recognized Holidays: Contractor will not work over the below prescribed holidays, unless coordinated and approved by the Contracting Officer.

American Holidays New Year’s Day: 1 January Martin Luther King Jr. Day: 3rd Monday in January President’s Day: 3rd Monday in February Memorial Day: Last Monday in May Juneteenth: 19 June Independence Day: July 4 Labor Day: 1st Monday in September Columbus Day: 1st Monday in October Veteran’s Day: As stated on current Calendar Year Thanksgiving Day: 4th Thursday in November Christmas Day: 25 December

Italian Holidays Epiphany: 6 January Easter Monday: As stated on current Calendar Year Aviano Patron Saint’s Day: As stated on current Calendar Year Liberation Day: 25 April Italian Labor Day: 1 May

Republic Day: 2 June Assumption Day: 15 August Saint Francis Day: 4 October All Saints Day: 1 November Immaculate Conception: 8 December Saint Stephen Day: 26 December

NOTE: American holidays falling on a Saturday are normally observed on the previous Friday.

American holidays that fall on a Sunday are observed on the following Monday.

1.5.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of

07.30 to 16.30, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.3 Place of Performance: The work to be performed under this contract will be performed at Aviano Air Base, Italy and applicable TDYs to GSUs under the control of 31 CS.

1.5.4 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.5 Special Qualifications: Contractor shall provide personnel with the following qualifications:

1.5.5.1. The contractor shall provide an individual qualified in all aspects of ELMR system management. Personnel hired by the contractor must be fully qualified at the current system release to manage, operate, and maintain the ELMR system and train end users on the Land Mobile Radio (LMR) system. The contractor shall ensure that if/when the ELMR system is upgraded, the FST will be trained on the upgraded system release.

1.5.5.2. The FST will be a Motorola ASTRO 25 LMR Subject Matter Expert (SME) to assist in supporting the Aviano AB LMR network. The LMR FST will be factory- authorized with all appropriate factory training completion certificates. The FST will have a Bachelor’s degree or an Associate’s degree and four years of specialized experience or a High School Diploma and eight years of specialized experience in the Telecommunications/LMR maintenance field with specific experience in field support of the following systems or technologies:

1.5.5.2.1. ASTRO technology

1.5.5.2.2. Project 25 technology

1.5.5.2.3. AES Key management

1.5.5.2.4. Over-The-Air-Rekey (OTAR)

1.5.5.2.5. Over-The-Air-Programming (OTAP)

1.5.5.2.6. Radio management suite

1.5.5.2.7. Customer Programming Software (CPS) – extensive knowledge in code plug creation and troubleshooting

1.5.5.2.8. MCC-7500 Dispatch Consoles, or equivalent modern model

1.5.5.2.9. Conventional Channel Gateways

1.5.5.2.10. Project 25 subscriber radios

1.5.5.2.11. Computer skills in all applicable databases and projects

1.5.5.2.12. US Citizen with a secret security clearance

1.6.6.2.13. Comp TIA Security+ or Network+ certification

1.5.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.3. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will appraise the contractor of how the government views the contractor's performance and the contractor will appraise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.5.7 Mission Partner Point of Contact (MP POC): The MP POC will be identified by separate letter.

The MO monitors all technical aspects of the contract and assists in contract administration The MP POC is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished equipment, and provide site entry of Contractor personnel. A letter of designation issued to the MP POC, a copy of which is sent to the Contractor, states the responsibilities and limitations of the MP POC, especially about changes in cost or price, estimates or changes in delivery dates. The MP POC is not authorized to change any of the terms and conditions of the resulting order.

1.5.8 Key Personnel: The following personnel are considered key personnel by the government: Contract Manager and Alternate Contract Manager The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between

07.30 and 16.30, Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons. It is understood that vendor will be in Eastern Standard Time.

1.5.9 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. In restricted areas, contractor personnel will be required to wear a Visitor Badge which will be supplied by US Government members when required.

1.5.10 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.5.11 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in RFO Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.12 Standards. All workmanship shall meet the standards specified herein and be accomplished in accordance with applicable industry standards, equipment manufacturers guidelines, applicable regulations, and applicable laws. Standards include, but are not limited to the Occupational Safety and Health Act Code of Federal Regulation (OSHA CFR), and Italian Safety Legislative Decree (D. Lgs) 81/2008.

1.5.13 Safety and Health Program: Contractor must develop and maintain a Safety and Occupational Health plan, which meets all applicable Aviano Air Base and Italian Standards to include, but not limited to, requirements outlined in the Air Force Consolidated Occupational Safety Instruction, AFI 91-202, AFI 91- 203, AFI 91-207 and D. lgs. 81/2008. The Contractor must furnish and personnel must use Proper Protective Equipment (PPE) and clothing to safely perform duties. The Contractor must immediately notify the MP POC and CO of any adverse safety and occupational health conditions pertaining to its employees, Government personnel, and Government property while performing contractual services. A written report detailing the occurrence must be given to MO within 2 working days after incident occurrence. If injuries are life threatening, the Contractor shall immediately contact emergency services. On base Emergency Service contact and phone number info will be provided after contract award.

Contractor’s representative shall receive a safety briefing during the pre-performance conference from Base 31 FW/SEG Occupational Safety Office. An electronic copy of POS will be provided to 31 FW/SEG (Phone +39 0434 30 7233).

1.5.14. Interference Hazards: In order to prevent interference, Base RSPP (Italian Employees Health and Safety Representative) shall provide a preventative evaluation of interference hazards (Documento Unico di Valutazione dei Rischi da Interferenza – DUVRI) for contractor preliminary evaluation.

1.5.15. Environmental Protection: No chemical or hazardous products shall be brough onto Government property without the approval of 31 CES Environmental Element.

1.5.16. Environmental Spills: If during work, the contractor becomes aware of any spills or releases of any substance listed in 40 CFR 302 into the environment, it must be immediately reported to the MO or other Government Representative.

1.5.17 Technical Representative: This contract presumes the utilization of technical representative personnel to be employed by the contractor; United States authorities and Italian authorities are involved in the accreditation of contractor employees who are intended to fill such contract positions. To expedite accreditation, the contractor agrees to promptly complete in accurate detail and return to the Contracting Officer or MP POC, information on the contract and contract positions for which technical representative accreditation is requested and the individual information on each employee designated to fill a technical representative position. Positions accredited as technical representatives will be documented by an individual letter of accreditation.

The contractor shall require all contractor employees accredited as technical representative personnel to apply for mission visas prior to travel to Italy. Contractors may not send personnel that have not received Italian mission visas to fill technical representative positions. The Government shall not be responsible for the costs incurred by the contractor who sends personnel without visas or who are otherwise, ineligible for entry and presence in Italy.

An authorized Contractor employee is defined as an employee who has been hired because of this contract and is employed at least 40 hours per week on this contract. For Italy, procedures shall be in accordance with the Memorandum of Understanding Between the Ministry of Defense of the

Republic of Italy and The Department of War of the United States of America Concerning Use of Installations/Infrastructure by U.S. Forces in Italy, signed 2 February 1995. To qualify for Civilian Personnel status in Italy, the employee shall:

(i) not be a stateless person;

(ii) not be a national of any State which is not a Party to the North Atlantic Treaty;

(iii) not to be a national of Italy:

(iv) not be ordinarily resident in Italy; and

(v) be certified as a technical representative and issued a NATO SOFA Identification by the United States Sending State Office (USSSO) for Italy or by a base legal office with delegated authority. The final authority to determine whether an employee qualifies for Civilian Personnel status is USSSO.

1.5.18 VISA Requirements for Italy: The Italian Government requires all incoming civilians to obtain a visa prior to arriving in Italy. Civilian contractors and family members shall have a visa in their tourist passports. Dependents who are citizens of European Union countries do not require a visa.

The visa for civilian employees shall be FOR WORK PURPOSES. The visa for dependents (including all children) whether or not they plan to work shall be FOR FAMILY REASONS, not a tourist or other type of visa.

1.5.19 SOFA Identification Requirements for Italy: Civilian contractor employees and their family members shall obtain a SOFA stamp from the Staff Judge Advocate office within eight (8) days of arrival in Italy.

1.5.20 Contractor Personnel: All work under this contract must be performed in a skillful and workmanlike manner. Contractor employees must conduct themselves in a proper, efficient, courteous, and businesslike manner. The Government reserves the right to remove from the job site any employee who endangers persons or property, whose performance is inconsistent with the interests of military security, or whose presence deters the accomplishment of work. Contractor personnel will use proper dress code with company logo.

1.5.21 Contractor Communications: To facilitate communication between the Government and the Contractor, the Contractor must designate and maintain an email account(s) and contact telephone number(s) for the entire life of the contract.

1.5.22 Contract Manager (CM): The contractor must provide the Government with the names of all supervisors, CM and alternates, authorized to act on behalf of the contractor. The CM must be available during Normal Working Hours, and within 48 hours of notification, be able to meet at Aviano AB with the CO and or the MO to discuss problematic areas. CM and alternate contacts information must be provided to the CO and the MO within 10 working days of contract award. The Contractor’s CM, Call Reception Personnel, must have a good command of the English Language to properly and independently coordinate services with United States Government Personnel.

1.5.23 Standards Of Appearance: Appearance will be neat, well-groomed and present a professional appearance. Unauthorized insignia or accouterments will not be allowed with/ or on work clothing.

Contractor personnel must use proper dress code with company logo and/or badges. Uniform work clothing must be clean and tidy.

1.5.24 Alcohol and Drugs: The consumption of alcohol or drugs while on duty is strictly prohibited.

Contractor personnel shall not consume alcohol or drugs within eight (8) hours prior to reporting to duty.

Contract personnel found under the influence of alcohol or drugs during duty will be immediately suspended from duty. The Contractor will be notified and will have to provide an immediate replacement.

Any Contractor personnel suspended from duty for alcohol and/or drug use will be prohibited to perform under this or any other contract with the United States Government.

1.5.25 Removal of Contractor's Employees: Upon the Contracting Officer's determination, the Contractor shall not allow any employees to perform under this contract in the event an employee’s behavior in any way jeopardizes the safety, security or general well- being of the contract.

1.5.26 Liabilities and Responsibilities: The Contractor is responsible for all damages to persons or property that occurs during the performance of this contract because of the Contractor’s fault or negligence. The Contractor is also responsible for the service(s) performed under this contract until completion and acceptance. The Contractor must safeguard all building occupants while performing the service under this contract.

1.5.27 Additional Information: At the time of preparation of this contract, applicable information and forms for placement of contract may be accessed at the following internet addresses:

https://www.europeafrica.army.mil/Contractor/

Applicable information and forms for placement of contract in other Host Nation countries may be accessed at the internet address: http://www.state.gov/.

http://www.state.gov/

PART 2

GOVERNMENT FURNISHED EQUIPMENT, AND SERVICES

2. GOVERNMENT FURNISHED ITEMS AND SERVICES:

2.1 Work Space: The Field Service Technician (FST) shall be provided adequate desk and workspace within the Personal Wireless Communications Systems (PWCS) work center, located in the Integrated Communications Center, building 1442. No alterations to the facilities shall be made. The contractor shall return the facilities to the Government in the same condition as they were received. The facilities shall be used only for the performance of this contract. The Personal Wireless Communications System Management workcenter (PWCS) is responsible for opening and closing the work center.

2.2. Utilities: The FST will be provided with the same utilities as the military counterparts working within the facility. For all government furnished items and services, the contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

The Contractor is permitted to use reasonable quantities of available electricity and water at the work site.

The Contractor shall not alter characteristics of government owned utility connections. All connections shall be the responsibility of the Contractor including restorations to initial conditions.

2.3. Italian Logistical Support: The U.S. Government will provide individual logistical support for contractor to the extent available and as authorized by current applicable Air Force and foreign regulations;

by current applicable international agreements, arrangements, policies; and the local installation Commander. The duration of the initial individual logistic support authorization may be subject to a time limitation. Prior to expiration of the initial logistical support authorization (if and as applicable), the COR and Contractor shall expedite/process the individual Renewal/Authorization in sufficient advance to ensure continuation of logistical support. Logistical support is provided only for those contractors that are providing services solely for U.S. Forces. Logistical support, if granted, shall only be provided to authorized, full-time (40 hours per week) Contractor Personnel and authorized dependents. Logistical Support provided to the contractor:

2.3.1. Commissary Access

2.3.2. Air Force Exchange Service (AAFES)

2.3.3. Armed Forces Recreation Facilities

2.3.4. Military Dining Facilities

2.3.5. Class VI, aka Shopette (alcoholic beverages, including rationed items)

2.3.6. Military Banking Facilities

2.3.7. Military Postal Services

2.3.8. Officer and Non-Commissioned Officer (NCO) Club memberships

2.3.9. Mortuary Services

2.3.10. Privately Owned Vehicle Authorization

2.3.11. Petroleum, Oils and Lubricants Purchases

2.3.12. Transient billets on a space available basis

2.3.13. Air Force Continuing Education Courses

2.3.14. Credit Union Facilities

2.3.15. Dependent schools, on a space available, tuition paying basis

2.3.16. Medical and Dental services on a reimbursable basis, Dental for emergencies only

2.3.17. Pet registration and control

2.3.18. NATO Status of Forces Agreement Stamp (subject to approval of Host Nation Customs Authority)

2.3.19. Customs exemptions

2.3.20. Housing Office assistance

2.3.21. Base Entry Pass: all personnel will provide the Contracting Officer with required documents to receive official base entry passes, in accordance with para. 4.2.28 below.

PART 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

3. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

3.2 Materials: The Contractor shall furnish all materials required to perform work under this contract that are not listed under Section 3 of this PWS.

3.3 Equipment: The Contractor shall source any required equipment not covered in Section 3 of this PWS.

To effectively perform LMR management tasks for the Aviano AB ELMR system, the FST must be equipped with the following:

Latest Motorola hardware and software tools Laptop computer Radio Frequency and Network test equipment Portable Radio

PART 4

SPECIFIC TASKS

4. SPECIFIC TASKS:

4.1. Basic Services. The contractor shall provide maintenance and management of the ELMR network.

This includes regular O&M and 31 CS technician training.

4.2 Required Services and Tasks:

4.2.1. Provide system and subscriber unit technical and end user training as needed for the PWCS Shop and end users. This training shall include both formal and informal training methods (i.e. formal classroom training and on-the job training). The FST should be fully trained in all aspects of the Trunked LMR system including but not limited to the Network Management Client, key Management Facility (KMF), Dispatch Consoles, subscriber units, interoperability gateway, repeater functions and all features/functions of the system to include but not limited to Over-The-Air-Rekeying (OTAR) and Over-The-Air-Programming (OTAP).

4.2.2. Provide installation training and quality assurance services of mobile radio and infrastructure equipment as needed.

4.2.3. Develop and maintain radio codeplugs

4.2.4. LMR subscriber radio programming and ELMR system provisioning

4.2.5. Dispatch, radio and LMR network user database management

4.2.6. Encryption key management

4.2.7. Local, store and forward actions, including Over-The-Air Rekeying (OTAR)

4.2.8. Radio authentication key management

4.2.9. Oversight of password and patch management aligned with USAFE-AFAFRICA system maintenance guidelines

4.2.10. Assistance with audio logging configuration and retrieval

4.2.11. Review and present system static and dynamic statistical data upon request of the 31 CS.

4.2.12. Manage network fault and security alarms from start to resolution

4.2.13. Troubleshoot and repair ELMR infrastructure outages and Aviano AB and applicable GSUs.

4.2.14. Advise on system designs based on Motorola Internal design information

4.2.15. Coordinate network infrastructure changes and generation of network impacting changes

4.2.16. Bandwidth calculations and changes based on Motorola internal design tools

4.2.17. Coordinate cross systems activities

4.2.18. Patching, upgrades and system-level events

4.2.19. Maintain inventory databases (LMR infrastructure and subscribers) and update applicable Air Force systems.

4.2.20. Service as liaison between organizations, both fixed and visiting, in fulfilling requirements for current events, special events, or future military exercises as well as normal daily operations. This requires attending meetings and briefings on new Mission Partner requirements.

4.2.21. Assist the Personal Wireless Communications Systems (PWCS) work center in developing and maintaining Standard Operating Procedures (SOPs) for meeting daily requirements of LMR end users.

4.2.22. Provide new customer orientation training on system operation as needed and provide guidance on integration between talk groups and obtaining authority to share resources.

4.2.23. Assist the PWCS Shop in developing an SOP for any warranty or routine maintenance required on infrastructure. This SOP should include instructions on contacting the authorized service center and should be in accordance with the current maintenance contract. This SOP should include standard tests that the PWCS work center should run to evaluate the entire system for proper operation and reliability. Monitor and track radio system maintenance programs and radio subscriber repair.

4.2.24. Advise the PWCS work center in the development of new requirements pertaining to or relating to ELMR. Contractor will not create the technical solution and costing (TS&C) for any requirement, rather advise on Motorola technologies that can be used to satisfy the Mission Partner requirement.

The PWCS work center will own the responsibility of TS&C creation.

4.2.25. Assist the 31 CS in developing and maintaining a spares database.

4.2.26. Oversee all training programs as required or mandated by higher authority.

4.2.27. The FST will travel within the European theater to no more than six (6) GSUs for a total of no more than 30 working days annually (240 hours total) at the discretion of the 31 CS Leadership. The MO will notify the CO, so that proper communication is sent to the contractor to request this service.

All travel costs will be borne by the contractor.

4.2.28. Accessing Aviano AB. Aviano AB is an Italian Air Force base, with the authority to allow or deny access to their base. The contractor shall notify the government at least 45 days in advance of an onsite visit to Aviano AB. The contractor shall submit all necessary documentation and requested information within two business days of request; else risk not being granted access to Aviano AB for the dates requested. In the event contractor personnel cannot access Aviano AB, the contractor shall bear all responsibilities for additional travel costs and account for the project delays accordingly.

4.2.28.1 Joint Travel Regulation. (JTR) The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires government approval/authorization and notification to the MP.

4.2.28.2 Duration of Visit. The requirements for visiting Aviano AB vary depending on the length of the visit being less than 90 days or greater than 90 days. Copies of passports, social security numbers, and other personally identifiable information will be required. Lead time for both processes is six weeks

4.2.28.3 Less than 90 days. For site visits lasting fewer than 90 days, an Installation Access Request (IAR) is required. The contractor shall complete this government-provided form six weeks prior to travel. This allows for any corrections, 31 CS Commander’s signature, plus the 30-day lead time to route to the proper ITAF authorities. The IAR can only be requested for 1 month at a time.

4.2.28.4 Greater than 90. For site visits lasting more than 90 days, a USAFE IMT Form 79, Request for Base Entry Identification, is required. The contractor shall complete this government-provided form six weeks prior to travel. This allows for any corrections, 31 CS Certifying Officer’s signature, plus the 30-day lead time to route to the proper ITAF authorities.

4.2.29. Eagle Eyes Training. The contractor and all associated sub-contractors shall brief all employees on the Eagle Eyes program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO). Eagle Eyes training will be used to inform employees of the types of behavior to watch as well as instruct employees on how to report suspicious activity to the appropriate personnel. Such as people taking pictures, watching them and what buildings have access control, etc. The government will provide an Eagle Eyes training package to the contractor and associated sub-contractor for execution upon acceptance of a contract award. Eagle Eyes training shall be completed within 30 calendar days of contract award and prior to commencing work performance. Training results (number of employees trained) are to be reported to the MP prior to work performance.

PART 5

APPLICABLE PUBLICATIONS

5. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

5.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

AFI 91-202, The Department of the Air Force (DAF) Mishap Prevention Program DAFMAN 91-203, Air Force Occupational Safety, Fire and Health Standards AFI 91-207, The Traffic Safety Program OSHA CFR 29 Part 1910-268, Telecommunications 40 CFR 302, Designation, Reportable Quantities and Notification Motorola Standards and Guideline for Communications Sites “R56,” 68P81089E50 Manual D.Lgs 81/2008, Decreto Legislativo: in materia di tutela della salute e della sicurezza nei luoghi di lavoro

PART 6

ATTACHMENT LISTING

6. Attachment List:

6.1. Attachment 1 – Service Delivery Summary

6.2. Attachment 2 – Definitions & Acronyms

ATTACHMENT 1

Service Delivery Summary

The contract service requirements are summarized into performance objectives that relate to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each objective. Thresholds are critical to mission success. The Contractor’s performance will be assessed against these objectives and thresholds. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the RFO 52.212-4(b), Contract Terms and Conditions

- Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

Item Performance

Objective/ PWS Para.

Surveillance Surveillance Method

Remedy

1 4.2.1. Quarterly Inspection

Random Sampling, Periodic Inspection

Customer’s complaint or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

2 4.2.2. Quarterly

Periodic

Customer’s complaint or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

3 4.2.3. Monthly

Sampling.

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

4 4.2.4. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

5 4.2.5. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

6 4.2.6. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

7 4.2.7. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

8 4.2.8. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

9 4.2.9. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

10 4.2.10. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

11 4.2.11. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

12 4.2.12. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

13 4.2.13. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

14 4.2.14. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

15 4.2.15. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

16 4.2.16. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

17 4.2.17. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

18 4.2.18. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

19 4.2.19. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

20 4.2.20. Monthly

Customer’s complaint of feedback.

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

21 4.2.21. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

22 4.2.22. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

23 4.2.23. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

24 4.2.24. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

25 4.2.25. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

26 4.2.26 Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

27 4.2.27. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

Negative Past Performance evaluation.

28 4.2.28. Quarterly or feedback

The contractor shall re-perform the service at no additional cost to the government.

ATTACHMENT 2

DEFINITIONS & ACRONYMS

A2. DEFINITIONS AND ACRONYMS:

A2.1. DEFINITIONS:

A2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

A2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

A2.1.3. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

A2.1.4. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

A2.1.5. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

A2.1.6. MISSION PARTNER POINT OF CONTACT (MP POC). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract

A2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

A2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

A2.1.9. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

A2.1.10. SUBCONTRACTOR. One that enters a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

A2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

A2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

A2.2. ACRONYMS:

CFR Code of Federal Regulations CLIN Contract Line-Item Number CM Contract Manager CONUS Continental United States (excludes Alaska and Hawaii) CO Contracting Officer COTR Contracting Officer's Technical Representative DAF Department of the Air Force ELMR Enterprise Land Mobile Radio System RFO Revolutionary Federal Acquisition Regulation FST Field Service Technician GSU Geographically Separated Unit LMR Land Mobile Radio MP POC Mission Partner Point of Contact OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OTAP Over-The-Air-Programming OTAR Over-The-Air-Rekeying PWS Performance Work Statement PWCS Personal Wireless Communications Systems QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan SOP Standard Operating Procedure TDY Temporary Duty WAVE Wide Area Voice Environment

ATTACHMENT 1