PWS Key Control System.pdf

PERFORMANCE WORK STATEMENT

Hardware and Software Service and Maintenance Support for Guardian VSP Panel, Key Control System.

1. GENERAL

1.1 The contractor shall provide Software and Maintenance Support for Guardian VSP Panel Key Control Systems. The contractor shall provide software support, labor and materials necessary to maintain the Guardian VSP Panel, Key Control System to original equipment manufacturer (OEM) specifications, and provide 24 hour telephone technical support.

1.2 PERSONNEL: Contract service personnel will report to Building 9250 Room 1H33 to sign in and obtain a visitor badge. The contract personnel are required to wear the visitor badge while onsite and return the visitor badge to room 1H33 and sign out upon leaving.

1.3 RESPONSE TIME: Response time is immediate via telephone. If the problem cannot be directly resolved, the contractor shall provide on-site service during normal duty hours.

1.4 SECURITY:

1.4.1 Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal

Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.2 The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR

NLT 30 calendar days after contract award.

1.4.3 Per AR 530-1, Operations Security, new contractor employees must complete

Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.4.4 Contract personal shall not be permitted on the installation when their presence is considered detrimental to the security of the installation. The Government reserves the right to remove from the job site any contract HCP whose continued employment is not consistent with the interest of military security or who is found to be otherwise impaired.

1.4.5 VEHICLE OPERATION: Contractor personnel operating motor vehicles on the installation shall have a valid state license for the category of vehicle being operated and shall comply with vehicle operation directives regarding motor vehicle use on the installation.

1.4.9 The Contractor shall establish appropriate administrative, technical, and physical safeguards to protect Government data, to ensure the confidentiality, integrity, and availability of government data. As a minimum, this shall include provisions for personnel security, electronic security and physical security as listed in the sections that follow.

1.5 QUALITY CONTROL: The contractor shall establish and maintain a complete Quality Control Plan to ensure that the requirements of the contract are provided as specified. Once copy of the contractor’s Quality Control Plan shall be provided to the contracting officer upon request.

1.6 QUALITY ASSURANCE: The government will evaluate the contractor’s performance under this contract using the method of surveillance specified in Technical Exhibit 1. All surveillance observations will be recorded by the government. When an observation indicates defective performance, the COR will obtain the contractor’s representative’s initials on the record of the observations or acknowledgement of the work order placed via telephone.

1.6.1 Performance Evaluation Meetings. The contract manager may be required to meet periodically with the Contracting Officers Representative (COR) and contracting officer (KO) at the beginning of contract performance. Meetings will be scheduled as needed. The contractor may request meetings whenever a contract Discrepancy Report is issued.

1.7 Hours of Operation: Normal Hours: Monday – Friday 8:00am to 5:00 pm.

1.8 Recognized Holidays. The official Federal Holidays are:

New Year’s Day Martin Luther King Day President’s Day Memorial Day Independence Day

Labor Day Columbus Day Veterans Day Thanksgiving Christmas.

1.8 Contractor Manpower Report: The Office of the Assistant Secretary of the Army

(Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including sub-contractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following web address https://cmra.us.army.mil/. The required information includes: (1) Contracting

Office, Contracting Officer, Contracting Officer’s Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-

Contractor); (6) Estimated direct labor dollars paid this reporting period (including sub-

Contractor); (7) Total payments (including sub-Contractor); (8) Predominant Federal

Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the

Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (10) Locations where Contractor and sub-

Contractors perform the work (specified by zip code in the United States and nearest

City, Country, when in an overseas location, using standardized nomenclature provided on website); (11) Presence of deployment or contingency contract language, and, (12)

Number of Contractor and sub-Contractor personnel deployed in theater this reporting period (by country). (13) As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Reporting period shall be the period of performance not to exceed 12 months ending

September 30 of each Government fiscal year and shall be reported by 31 October of each calendar year. The Contractor shall notify the Contracting Officer’s Representative

(COR) and the Contracting Officer by the 5th working day of November whether or not they have completed this report.

2.1 DEFINITIONS

2.1 STANDARD DEFINITIONS

2 DEFINITIONS AND ABBREVIATIONS

2.1 DEFINITIONS:

https://cmra.us.army.mil/

2.1.1 CONTRACTOR. The term as used in this contract refers to the prime contractor.

2.1.2 CONTRACTING OFFICER. A person with authority to enter into a contract;

administer or terminate contracts or make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE. An employee of the U.S.

Government appointed by the contracting officer to monitor contractor performance.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.5 QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.6 QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.7 SUBCONTRACTOR. One that enters into a subcontract and assumes some of the obligations of the primary contractor.

2.1.8 WORK DAY. Monday – Friday 8:00am to 6:00 pm, Saturday 8:00am – 4:00pm

EST.

2.1.9 WORK WEEK. Monday through Sunday (dependent on workload and mobilization requirements).

2.2 ABBREVIATIONS

ADP Automated Data Processing ALP Acceptable Level of Performance

AMA American Medical Association AOD Administrative Officer of the Day AR Army Regulation AT Anti-Terrorism ATO Antiterrorism Officer BMACH Benning Martin Army Community Hospital CAC Common Access Card CDR Contract Discrepancy Report; Commander CHCC Center for Health Care Contracting CLIN Contract Line Item Number

CIS Clinical Information System COR Contracting Officer’s Representative CPT Current Procedure Terminology Codes DA Department of the Army DCCS Deputy Commander for Clinical Services DEA Drug Enforcement Administration DOD Department of Defense EFT Electronic Funds Transfer EMS Emergency Medical Service FAR Federal Acquisition Regulation GFP Government Furnished Property HIPAA Health Insurance Portability & Accountability Act of 1996 IAW In accordance with ID Identification IS Information System(s) KO Contracting Officer LOSS Line of Sight Supervision MEDCOM Medical Command MEDDAC Medical Department Activity MTF Military Treatment Facility NACI National Agency Check with Inquiries NCOIC Noncommissioned Officer in Charge OIC Officer in Charge OPSEC Operations Security OSHA Occupational Safety and Health Administration PAD Patient Administration Division PAM Pamphlet PCM Primary Care Manager PL Public Law POC Point of Contact POP Period of Performance PBWS Performance Based Work Statement QA Quality Assurance QC Quality Control SOP Standard Operating Procedures SOW Statement of Work TJC The Joint Commission (formerly known as JCAHO)

3. GOVERNMENT FURNISHED PROPERTY

3.1 The Government will make available to the contractor the items to be repaired at such time and duration as coordinated between the contractor and the Government

POC.

4. CONTRACTOR FURNISHED PROPERTY

4.1 The contractor shall furnish all material, supplies, equipment, facilities, personnel and services including parts and on-site labor, including travel required to perform work under this contract at no additional cost to the Government.

4.2 The contractor shall provide a telephone number for service calls.

5. SPECIFIC TASKS

5.1 The contractor shall provide Software support, repairs, general maintenance, preventive maintenance and inspection services.

5.2 SERVICE: During the term of this contract, the contractor shall perform the service necessary to keep the equipment and software in good working order. If the equipment or software becomes disabled, The Government representative will promptly notify the contractor of the disability and any known cause. The Government representative will assist the contractor in performing diagnosis and correction of problems via telephone and/or remote communications interface such as Internet VPN or Dial-Up modem as available. If remote diagnosis so indicates, the contractor shall use good faith efforts to respond to on-site service needs within a reasonable time. The Government representative shall provide the contractor access to the equipment from 0800-1700 hours Monday through Friday, excluding government recognized holidays, to perform necessary service, including preventive maintenance. Service includes adjustments and replacement or repair of parts and/or software.

5.3 SOFTWARE UPDATES: During the term of this contract, the contractor shall provide, at no additional costs, new versions of the software that are issued to enhance its existing functionality (“updates”). If requested by the contractor, customer shall assist in installation of updates. 5.4 TELEPHONE SUPPORT: During the term of this contract, the contractor shall provide twenty-four hour a day seven day a week access to its help desk via a telephone to obtain support.

5.4 DAY OF SERVICE CALL: The technician will report to Building 9250 Room 1H33 to sign in and obtain a visitor badge. Upon completion of any service performed and shall return the visitor badge to room 1H33 and sign out upon leaving.

6 APPLICABLE REGULATIONS AND MANUALS:

6.1 Government regulatory documents directly applied to this PWS are listed below.

The Government regulations are available to the contractor at www.armypubs.army.mil.

The contractor shall adhere to the standards stated in the regulations.

6.2 AR 25-2 Information Assurance.

http://www.armypubs.army.mil/

6.3 AR 190-13, The Army Physical Security Program.

6.4 AR 190-51, Security of Unclassified Army Property (Sensitive and Non-sensitive)

6.6 Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)

6.7 Title 45, Code of Federal Regulations