PWS - JEOL.doc

Performance Work Statement (PWS)

Preventative Maintenance Service Agreement Contract for a JEOL JEM-2100F Transmission Electron Microscope (TEM)

29 September 2021 C.1 Background

In support of its mission and customer programs, the Weapons and Materials Research Directorate (WMRD) of the U.S. Army Research Laboratory (ARL) relies upon a transmission electron microscope (TEM) instrument manufactured by JEOL USA, Inc. (JEOL). This is a highly complex instrument whose hardware and software require periodic and routine maintenance, as well as emergency repair, in order to remain fully operational and meet the original performance specifications as defined in the original procurement documents. The current service contract is set to expire on 25 October 2021 and it is important to have no break in coverage of the instrument in order to avoid having repairs that must be paid out-of-pocket (requiring lengthy periods of inoperability), avoid costs associated with recertifying the instrument performance, and re-covering the field emission electron source. The preventative maintenance agreement contract that is requested will be for a one (1) year base service contract with two (2) option years to maintain its performance.

C.2 Objective

The objective of this request is to obtain a new service contract that allows the continued, uninterrupted, comprehensive preventative maintenance contract of the JEOL JEM-2100F TEM and prevent any lapse in coverage by acquiring a one (1) year preventative maintenance agreement service contract for this instrument from JEOL USA, Inc., 11 Dearborn Rd, Peabody, MA 01960 to go into effect by 27 OCT 2021 with two (2) option years to follow.

C.3 Requirements C.3.1 The Contractor shall provide maintenance support for all individual system components included in the microscope system. The Contractor shall ensure that each individual system component is functioning in accordance with the Original Equipment Manufacturer (OEM) specifications approved by ARL at time of procurement.

C.3.2 System Components: The Contractor shall provide maintenance support in accordance with the associated OEM coverage agreement for each of the following components:

C.3.2 The Contractor shall provide up to two (2) scheduled preventive maintenance visit(s) per year (each a “Scheduled Visit”) during the term of this Agreement. The Contractor shall provide an unlimited number of services days to complete required maintenance or service during visits at no additional charge to the Government. The Contractor shall, during the course of a Scheduled Visit, undertake ordinary repairs and adjustments arising from normal usage of the Equipment. Preventative maintenance does not include repairs or adjustments of third party parts or components. The Contractor shall work with customer to arrange a Scheduled Visit on a mutually agreeable date. Scheduled Visits may be made at the same time as unscheduled maintenance visits, if such unscheduled maintenance visit occurs within one (1) month before a previously planned for Scheduled Visit, the Contractor shall ensure that the covered equipment is operating within specified parameters, and perform any necessary repairs, calibrations, and eligible software upgrades. The Contractor shall provide a written assessment of service rendered.

C.3.3 The Contractor shall provide an onsite repair visit for any field-serviceable products and factory-serviceable products for which a field service upgrade has been purchased with a targeted response time of less than 48 hours.

C.3.4 The Contractor shall provide telephone scheduling for routine preventative maintenance.

C.3.5 The Contractor shall provide priority service for any covered product in need of emergency repair with a targeted response time of less than 48 hours.

C.3.6 The Contractor shall provide emergency service for field-serviceable products.

C.3.7 The Contractor shall provide all replacement parts except consumables. The field emission gun FEG source is covered under this Agreement and will be replaced upon failure.

C.3.8 The Contractor shall provide software product updates (revisions) that solely improve the functionality of previously purchased software capabilities on associated stand-alone instrument computer(s). The Contractor shall install third party software updates, after authorization by the instrument Technical Point of Contact (TPOC).

C.3.9 The Contractor shall provide a detailed quote listing an estimate of the required labor and/or parts for repairs not covered under the preventative maintenance plan.

C.3.10 The Contractor shall provide trained field service engineers for all service on JEOL products, or through JEOL-trained third-party representative.

C.3.11 The Contractor shall provide remote (telephone) support through the duration of the contract during time periods of remote only access.

C.3.12 The Contractor shall provide technical support if any single and/or all system component(s) becomes inoperable or fails to perform within the requirements and system issues that are not a result of operator error. The Contractor shall provide the technical support service and repairs during regularly scheduled business hours (8:30 AM to 5:00 PM, Monday through Friday, holidays excluded).

C.3.13 The Contractor shall provide calibration services for all covered equipment.

C.3.14 The Contractor shall adhere to U.S. Army Aberdeen Proving Ground and U.S. Army Research Laboratory facilities access requirements.

C.4 Non-Personal Services

C.4.1 The contractor, as an independent contractor and not as an agent of the Government, shall provide the necessary resources (except those furnished by the Government) to accomplish tasks of the type set forth in the Performance Work Statement.

Contractor employees performing services under this contract shall be controlled, directed and supervised at all times by management personnel of the contractor. The contractor's management shall ensure that employees properly comply with the performance standards outlined in this Performance Work Statement and as required by the contracting officer or the contracting officer's representative (COR). Contractor employees shall perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government shall control access to the facility and shall perform the inspection and acceptance of completed work and tasks.

C.5 AT-OPSEC Requirements

C.5.1 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army Controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identify Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.5.2 For contractors that DO NOT require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local Security policies and procedures (provided by Government Representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

C.6 Distribution Statement A

C.6.1 Determination of contract submission documents are approved for public release; distribution is unlimited.

C.6.2 Determination of information generated from the performance of the contract is approved for public release; distribution is unlimited.

C.7 Period of Performance (PoP)

C.7.1 The Contractor shall perform the requirements described in C.3.1 through C.3.14 for twelve (12) months as a basic PoP (CLIN 0001).

C.7.2 The Contractor shall perform the requirements described in C.3.1 through C.3.14 for twelve (12) months as an option period one (1) PoP after the option has been exercised (CLIN 0002).

C.7.3 The Contractor shall perform the requirements described in C.3.1 through C.3.14 for twelve (12) months as an option period two (2) PoP after the option has been exercised (CLIN 0003).

C.8 Deliverables C.8.1The Contractor shall participate in quarterly status meetings, to be held at least quarterly, with the COR and Contracting Officer (KO), to be scheduled by the KO. The meetings will discuss the progress of the contract, performance of the Contractor, and any problems that have arisen or are expected to arise. The COR may opt to receive information from the contractor through contact information and reports provided by the TPOC.

Contracting Officer: