PWS JAX MAC Contract (FY26).docx

PERFORMANCE WORK STATEMENT

SECTION C DESCRIPTION/SPECIFICATIONS

C.1.0 INTRODUCTION

This Performance Work Statement (PWS) sets forth the required telecommunications, telephony and Cyber Security functions and services that fall under the responsibility of the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Base Communications Offices (BCOs) located onboard Naval Air Station (NAS) Jacksonville, Florida, (BCO) located on Naval Station(NS)Mayport, Florida, (BCO) located on Naval Submarine Base (NSB) Kings Bay, Georgia and (BCO) Naval Air Station (NAS) Key West, Boca Chica, Florida.

C.1.1 BACKGROUND

The NCTAMS LANT BCO Jacksonville is the central point for telecommunications and telephone services under BCO Jacksonville Division. Its goal is to provide and ensure operational telephone services for shore and float customers within Area of Responsibilities (AOR).

The BCO is responsible for a wide range of management and operations of inside/outside cable plant infrastructure, existing base communications facilities and services (leased and/or government-owned), billing and invoicing, contracts and switching networks which serve all voice, data and video communications within AOR.

C.1.2 SCOPE OF WORK

C.1.2.1 Purpose The purpose of this PWS is to define the telecommunications service requirements necessary to support resident and tenant commands/organizations within the area of responsibility (AOR) of the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Norfolk Virginia/Base Communications Office (BCO) Jacksonville, located onboard the Naval Air Station Jacksonville, FL. and (BCO) Mayport, located onboard the Naval Station Mayport, Mayport, FL. And (BCO) Kings Bay, located onboard the Naval Submarine Base Kings Bay, GA., and (BCO) Key West, located onboard the Naval Air Station Key West, FL. during periods of peacetime, military exercise, natural disaster, and manmade conflict. The Period of Performance for this requirement is for a twelve (12) month base period and four (4) one-year options.

C.1.2.2. General Description/Specifications The Contractor shall provide the following:

· All telecommunications services provided by and required of the BCO NCTAMS LANT Jacksonville, Florida. The Contractor shall provide these services to all customers within the BCO Jacksonville Division AOR; Naval Air Station (NAS) Jacksonville, NAS Jacksonville Hospital, Naval Station (NS) Mayport, Florida, (NAS) Key West, Florida, and Naval Submarine Base (NSB) Kings Bay, Georgia.

· Support Information Assurance (IA)/Cyber Security Initiatives in the administration of the NCTAMS LANT BCO Jacksonville networks. The Contractor shall perform, at minimum, monthly IA Scans of BCO site equipment, report IA Scan results via the Vulnerability Remediation Asset Manager (VRAM) and implement security-related patches once cleared by the NCTAMS LANT BCO Manager to maintain IA compliance. Contractor shall provide certification and accreditation support, technical and administrative, for network and associated information systems Approval to Operate.

· Services at or above the specific levels of performance shown in Exhibit B, Minimum Standards of Performance.

· Conduct requisite planning, scheduling, training, record keeping, billing, configuration management, and other functions in accordance with (IAW) Section C.5. To comply with and support the effective provisioning of telecommunications services.

· Provide, manage and maintain labor, materials, and equipment, as specified in Section C.4 of this performance work statement (PWS). The Government will furnish materials and equipment per Section C.3

· All keys, records, documentation and other data generated and maintained by the Contractor are the property of the government. This information shall be provided to the government within seven days of any request.

C.1.2.3 Mission Statement The mission of the NCTAMS LANT Jacksonville BCO is to provide and ensure Base Communications Services to Navy shore activities, home ported and visiting fleet units (in port and deployed) and authorized non-Navy activities in the vicinity and outlining sites of Naval Air Station Jacksonville/Naval Station Mayport/Naval Submarine Base Kings Bay/Naval Air Station Key West. Functions to include the administration of the Alcatel-Lucent 5ESS switch, CAIRS UCALL, CALLEGRA Voicemail systems and other network systems. The BCO is responsible for a wide range of management and operations of inside/outside cable plant infrastructure, existing base communications facilities and services (leased and/or government-owned), billing and invoicing, contracts and switching networks which serve all voice, data and video communications within the AOR.

C.1.2.4 BCO Organization C.1.2.4.1 Organizational Details BCO Jacksonville, BCO Mayport, BCO Kings Bay, and BCO Key West are major components of Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Norfolk Virginia. Other components include Financial Management Resources, Security/IA Management, Facilities, Supply and Logistics, Electronics Maintenance, Plans, Programs and Requirements, and Operations.

C.1.2.4.2 Areas of Responsibility The following sites are under NCTAMS LANT N9 SE Region NAS Jacksonville BCO IAW the requirements of this PWS:

· NAS Jacksonville, FL

· Naval Hospital (NAVHOSP), NAS Jacksonville, FL

· Naval Station (NAVSTA) Mayport, FL

· Naval Air Station (NAS) Key West, FL (See section C.5.7)

· Naval Submarine Base (NSB) Kings Bay, Georgia

C.1.2.4.3 Site Locations C.1.2.4.4 NAS Jacksonville NAS Jacksonville is a major multi-mission installation, serving as the third largest naval base in the United States and supporting more than 120 tenant commands. Situated on 3,896 acres along the St. Johns River, the base employs over 23,000 active-duty service members and civilian personnel.

The station hosts seven active-duty VP squadrons operating the P-8A Poseidon, three Reserve squadrons, five helicopter squadrons, and one MQ-4C Triton UAS squadron. More than 100 aircraft operate full-time from NAS Jacksonville, including the P-8A Poseidon, MH-60R Romeo, C-40 Clipper, C-130T Hercules, and aircraft supporting U.S. Customs and Border Protection.

Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) BCO Jacksonville is situated in Building 27 on Enterprise Avenue. This facility houses the primary Lucent 5ESS switch, which supports more than 10,000 active telephone lines. Although the base does not maintain on-site operators, the contractor is required to provide two customer service representatives to staff at the help desk and ensure continuous customer support coverage.

Some of the major commands are:

Aviation Units

· Commander, Patrol and Reconnaissance Wing 11

· Patrol Squadron 5

· Patrol Squadron 8

· Patrol Squadron 10

· Patrol Squadron 16

· Patrol Squadron 26

· Patrol Squadron 45

· Patrol Squadron Thirty

· Patrol Squadron 30

· Reserve Squadron

· Patrol Squadron 62

· Special Projects Patrol Squadron

· Patrol Squadron (VUP) 2

· Commander, Helicopter Sea Combat Wing, U.S. Atlantic Fleet, Detachment Jacksonville

· Helicopter Antisubmarine Squadron 11

· Helicopter Antisubmarine Squadron 70

· Helicopter Antisubmarine Squadron 72

· Helicopter Antisubmarine Squadron 74

· Unmanned Patrol Squadron, MQ-4C Triton Squadron

· One Nine (VUP-19)

Shore Commands

- Commander, Naval Region Southeast

- Commander, Naval Reserve Readiness Command Region Eight

- Fleet Area Control & Surveillance Facility

- Fleet Readiness Center Southeast

- Fleet Logistics Center Jacksonville

- Naval Air Reserve / Navy Operational Support Center

- Naval Aviation Forecast Component Jacksonville

- NCTAMS LANT BCO Jacksonville

- Naval Supply Center Jacksonville

- Center for Naval Aviation Technical Training Unit Jacksonville

- NAVFAC Southeast Headquarters

See List of Commands in Exhibit A.

C.1.2.4.5 Naval Hospital Jacksonville Naval Hospital Jacksonville is a general medical and surgical facility that provides both inpatient and outpatient healthcare services to active-duty personnel, military retirees, and their dependents. The hospital hosts the Navy’s largest Family Physician Training Program and is fully accredited by the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO).

The hospital is located aboard Naval Air Station (NAS) Jacksonville in Building 2080, an eight-story structure situated on the banks of the St. Johns River at the intersection of Muston Road and Child Street. The telecommunications infrastructure at the facility includes a remote module switch that operates in conjunction with the main Lucent 5ESS switch located in Building 27. Naval Hospital Jacksonville currently utilizes over 1,700 active telephone lines.

C.1.2.4.6 NS Mayport Naval Station Mayport hosts more than 80 tenant commands and private organizations and is one of three major Navy installations in the Jacksonville region. Since its commissioning in December 1942, Naval Station Mayport has grown to become the third largest Fleet Concentration Area in the United States. Mayport’s operational composition is unique, featuring a busy harbor capable of accommodating 34 ships and an 8,000-foot runway that can support any aircraft in the Department of Defense inventory.

The base spans roughly 400 acres and is distinctive in encompassing both a seaport and an air facility. Strategically located at the confluence of the St. Johns River and the Atlantic Ocean, it is near the communities of Mayport and Atlantic Beach, Florida, and lies approximately 40 miles from NAS Jacksonville.

The Base Communications Office (BCO) and the Lucent 5ESS switch are located at 3604 Mayport Road, Building 2276. The installation supports more than 5,974 active telephone lines and does not have on-base operators.

Some of the major commands are:

Homeported ships

· Home ported Ships

- USCGC Valiant (WMEC-621)

· Destroyers

· USS Mason (DDG-87)

· USS Jason Dunham (DDG-109)

· USS Ramage (DDG-61)

· USS John Basilone (DDG-112)

· USS The Sullivans (DDG-68)

· USS Delbert D. Black (DDG-119)

· USS Winston Churchill (DDG-81)

· USS Donal Cook (DDG-75)

· USS Carney (DDG-64)

· USS Lassen (DDG-82)

· USS Farragut (DDG-99)

· Littoral Combat Ships

· USS Billings (LCS-15)

· USS St. Louis (LCS-19)

· USS Cooperstown (LCS-23)

· USS Beloit (LCS-29)

· USS Nantucket (LCS-27)

· USS Minneapolis St. Paul (LCS-21)

· USS Marinette (LCS-25)

· USS Indianapolis (LCS-17)

· USS Milwaukee (LCS 5)

· USS Detroit (LCS 7)

· USS Little Rock (LCS 9)

· USS Sioux City (LCS 11)

· USS Wichita (LCS 13)

Aircraft Squadrons

· Helicopter squadrons

- Helicopter Anti-Submarine Squadron Light Wing – 40

- Helicopter Anti-Submarine Squadron Light Wing – 48

Shore Commands

· Commander, Destroyer Squadron Four Zero (COMDESRON 40)

· Commander, Surface Division TWO One (SUW 21)

· Commander, US Naval Forces South/4th Fleet (COMUSNAVSO)

· Southeast Region Maintenance Center (SERMC)

· Afloat Training Group (ATG)

· Commander, Littoral Combat Ship Squadron Two (LCSRON2)

· Commander, Helicopter Maritime Strike Wing, US Atlantic Fleet

· Surface Combat Systems Training Command (SCSTC)

· Explosive Ordnance Disposal Mobile Unite SIX (EODMU 6)

See List of Commands in Exhibit A.

C.1.2.4.7 NAS Key West Naval Air Station (NAS) Key West encompasses more than 5,800 acres throughout the Lower Keys and adjacent Gulf waters. The installation can support up to 100 aircraft and accommodate approximately 2,000 personnel at a time, while also providing port operations for visiting vessels. NAS Key West is home to more than 30 tenant commands and manages over 1,900 telephone lines through a General Services Administration (GSA) contract. The base does not maintain on-site operators.

The station features an advanced Tactical Combat Training System (TCTS), which provides real-time tracking and recording of aerial maneuvers. NAS Key West also serves as the host installation for numerous tenant activities, including Joint Interagency Task Force South, the U.S. Coast Guard, and the U.S. Army Special Forces Underwater Training School, among others.

Some of the major commands are:

· Fighter

· Fighter Composite Squadron 111 (VTC-111)

· Strike Fighter Squadron 106 (VFA – 106) Detachment

· Shore Commands

· Naval Security Group Activity Key West

· Air Force’s 6947th Electronic Security Squadron (6947 ESS)

· U.S. Army’s 749th Military Intelligence Company

· U.S. Army Special Forces Waterborne Operations Division (SFWOD)

· Joint Interagency Task Force South (JIATF South)

· United States Coase Guard Sector Key West (USCGSKW) See List of Commands in Exhibit A.

C.1.2.4.8 SUBASE Kings Bay Naval Submarine Base (NSB) Kings Bay is the East Coast homeport for the Navy’s Ohio-class ballistic missile and guided missile submarine force and is the first installation designated to support the Columbia-class submarines. The base plays a critical role in enabling strategic deterrence readiness through world-class operational, maintenance, training, and support facilities.

NSB Kings Bay is committed to providing comprehensive and sustained support to the Fleet, Fighter, and Family. The installation is responsible for maintaining, servicing, and refitting strategic submarines for deployment, including Trident-equipped SSBNs and SSGNs, through major tenant commands such as Submarine Group 10, Trident Refit Facility, and Strategic Weapons Facility Atlantic. It also operates robust training and logistics programs, including the Trident Training Facility and submarine crew training components.

Encompassing approximately 16,000 acres, NSB Kings Bay is home to three major commands and supports a workforce of up to 9,000 active-duty service members, civilian employees, and contractor personnel.

Some of the major commands are:

· Naval Submarine Support Center

· Submarine Squadron 16

· Submarine Squadron 20

· Shore Commands

· Strategic Weapons Facility

· Submarine Group 10

· Trident Training Facility

· Trident Refit Facility

See List of Commands in Exhibit A.

C.1.3 CONTRACTOR PERSONNEL REQUIREMENTS

The Contractor shall provide personnel who are qualified to perform the work described in this PWS. Those who provide direct customer service (e.g., Business Service Representatives) must be able to communicate in English, both written and orally.

C.1.3.1 Emergency Response Time Personnel responsible for meeting emergency requirements of this contract shall maintain a response time IAW Section C.5.4.2.1.

C.1.3.2 Contractor’s On-site Manager The Contractor shall designate an on-site manager and an alternate who will be responsible for the administrative and technical oversight of all Contractor personnel performing under this contract. The on-site manager shall serve as the Contractor’s primary point of contact and shall possess full authority to act on behalf of the Contractor in all matters relating to the execution and performance of the contracted services.

C.1.3.3 Status Meetings and Project Reports The Contractor’s on-site supervisor shall establish regular communication with the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR) on a weekly basis, or as otherwise required, during the initial six (6) months following contract award. The COR and/or ACOR will be designated at the time of the contract award.

After this initial period, meetings between the Contractor, the COR/ACOR, and/or the Contracting Officer (KO) shall be conducted as frequently as necessary, but no less than once per month. These meetings shall serve as a forum to collaboratively address and resolve any identified issues.

The Contractor shall be responsible for preparing and submitting written meeting minutes to the COR/ACOR within five (5) business days following each meeting. In addition, the on-site manager shall provide a weekly project status report to the COR to ensure ongoing visibility of contract performance, progress, and any issues requiring attention.

C.1.3.4 Respond to Government Requests for Audit The Government reserves the right to audit all Contractor operations, customer bills, customer records, logs, and other operational data at any time. The Contractor shall provide documentation upon request from the COR/ACOR or KO.

C.1.3.5 Staffing requirements The following staffing levels represent the contract requirements. The contractor shall provide the staffing requirements below in accordance with the following table:

Staffing Requirements

One FTE = 1920 hours

01020/Administrative Assistant

23932/Telecommunications Mechanic II

3.50

01313/Secretary III/ Billing Support

23931/Telecommunications Mechanic I

23125/Cable Splicer/Outside Plant Technician

Total

14 FTE

C.1.4 CONTRACTOR’S QUALITY ASSURANCE AND CUSTOMER SATISFACTION PROGRAM

The Contractor shall establish and maintain a quality assurance and customer satisfaction program to ensure that the requirements of the contract are provided as specified. Upon contract award, the prime Contractor shall have and maintain a quality assurance process that meets contract requirements and program objectives while ensuring customer satisfaction and defect-free products/process. The quality system shall be documented and contains procedures, planning, and all other documentation and data necessary to provide an efficient and effective quality system based on a Contractor’s internal auditing system. The quality system shall be made available to the Government for review at both a program and worksite services level during predetermined visits. Existing quality documents that meet the requirements of this contract may continue to be used. The Contractor shall also require all subcontractors to possess a quality assurance and control program commensurate with the services and supplies to be provided as determined by the prime’s internal audit system. The Government reserves the right to disapprove the Contractor’s and/or subcontractor’s quality system or portions thereof when the quality system(s) fails to meet contractual requirements at either the program or worksite services level. The Government reserves the right to participate in the improvement process elements of the Contractor’s quality assurance plan as needed. At a minimum, the Contractor’s quality system shall meet the following key criteria:

Establish capable processes Monitor and control critical product and process variations Establish mechanisms for feedback on field product performance Implement and effective root-cause analysis and corrective action system Establish procedures for continuous process improvement

C.1.4.1 Customer Satisfaction Program As part of its quality assurance effort, the Contractor shall implement an on-going customer satisfaction program that addresses all services provided under this contract (see Section C.5.1). The Contractor’s customer satisfaction program may conform to its commercial program and have similar measures or ratings of performance.

C.1.5 SECURITY REQUIREMENTS

C.1.5.1 Personnel Security Requirements:

U.S. Citizenship is required for all Contractor personnel performing under this contract. Contractor functions involve delivery of service to support the Department of the Navy mission requiring confidence or trust. Per ALNAV 005/16, Implementation of the 2012 Federal Investigative Standards; Tier 3, requested on SF86, is the minimum background investigation required for all Contractors who occupy a non-critical sensitive position.

Contractor positions under this contract are designated National Security Non-Critical Sensitive/Information Technology Level II requiring the Tier 3 background investigation. The criterion for investigative requirements is based on the need for continuous and un-escorted access to sensitive and/or critical infrastructure, Department of the Defense (DOD)/Department of the Navy (DoN) information systems, and/or data in the performance of duties/tasks.

Contractor personnel shall have the required personnel security investigations as specified in this contract at work performance start date. In accordance with DoD M5200.02, the government shall process the required Personnel Security Investigations for Contractor employee’s when there is not a requirement for access to classified information in supporting a U.S. Government requirement in accordance with DOD 5220.22R and Volume 3 of DoDM 5200.22 Chapter 5. All Contractor employees shall in-process/out-process with the Navy Commands’ Security Manager and shall be responsible for completing required security documentation identified by the Navy Commands’ Security Manager for the completion of the required security in-processing/out processing. The Contractor/Facility Security Officer (FSO) shall provide the following information for “each” Contractor employee performing under this contract in support of the required security vetting / in processing. These required items shall be forwarded to the Navy Command's Security Manager for processing at least 30 days prior to the individual employee’s anticipated date for reporting for duty. The Navy Command’s Security Manager shall review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy Command’s Security Manager may render the contract employee ineligible for the assignment. A favorable review of the questionnaire and advance fingerprint results are required as an interim measure prior to the contract employee start date. An unfavorable determination made by the Navy Command’s Security Manager is final and such a determination does not relieve the Contractor from meeting any contractual obligation under the contract.

1. Contractor Employee Profile Sheet.

a. Full Name

b. Social Security Number

c. Date of Birth

d. Place of Birth - If U.S. Naturalized, provide a certified copy of US Naturalization Certificate or US Passport

e. Contractor Personnel email address for Electronic Questionnaires for Investigations Processing (e-QIP) system processing

f. NCTAMS LANT BCO Location(s) where Contractor employee(s) shall be performing work

g. Functions to be performed by each Contractor employee, identify if Contractor shall have SYSADMIN privileged access.

h. Contractor personnel contact information (i.e. email address) for establishment of eQip.

2. Proof of Citizenship. A "signed/dated" Citizenship Verification Form by the 'Designated Facility Security Officer” is required to start the eQIP process for the background investigation.

3. Standard Form 86 (SF86). All Contractor personnel who do not hold a “current” DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to complete an SF86. The Navy Commands’ Security Manager shall initiate eQIP request for completion of required Tier 3 background investigation upon receipt of Contractor personal information listed in para 1 (above).

a) Individual Log On instructions and Registration Code shall be provided to Contractor personnel via the Safe Access File Exchange (SAFE) by the Navy Commands’ Security Manager upon initiation of eQIP.

b) Contractor personnel shall complete and submit the SF 86 via the eQIP within five (5) calendar days of the Navy Commands’ Security Manager notice, per instructions provided.

c) To prevent delays in processing, the FSO should provide initial training to Contractor personnel on completion of SF86 and should serve as POC for guidance and direction in completing form(s), as needed.

d) The Navy Commands’ Security Manager shall coordinate via the FSO on any additional information needed from Contractor personnel, in effort to finalize processing of the required SF86 upon review of completed/submitted SF 86 (e.g. information that requires correction, further clarification, documentation for verification, etc.).

Electronic Fingerprints. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit electronic fingerprints for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager.

a) FSO shall notify the Navy Commands’ Security Manager when fingerprints have been completed; provide date and location where fingerprints were conducted.

b) Fingerprints shall be conducted within five (5) days from date of e-QIP initiation.

4. Optional Form (OF) 306. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit an OF 306 for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager. Provide a fully completed and “signed/dated” OF 306 for each Contractor personnel. The OF 306 Form can be obtained via the Office of Personnel Management (OPM) website at: https://www.opm.gov/forms/pdf_fill/OF0306.pdf. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission to Navy Commands’ Security Manager.

a) The OF 306 is conducted as part of a local records check IAW the DoN's Continuous Evaluation program and is required in support of the Tier 3 background investigation IAW ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16).

(b) The OF 306 Form shall be completed in its entirety, with printed name, signed and dated. Any unsigned pages shall delay processing as information is not considered certified true and correct by the applicant.

5. Resume or equivalent. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit a resume or equivalent for processing of the required Tier 3 background investigation by OPM. Provide a recent /updated resume (or equivalent) for each Contractor personnel. ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16) applies.

6. SAAR-N. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The Contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the "supervisor". The SAAR-N shall be forwarded to the Navy Commands’ Information Systems Security Manager via the COR prior to being granted access to any DoD/DoN information systems.

(a) Provide a fully completed and “signed/dated” System Authorization Access Request-Navy (SAAR-N) form for each Contractor personnel granted access to any DoD/DoN Information System. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission.

(b) Complete Information Assurance (IA) Training. Annotate date of completion on SAAR-N form, block ten. Go to the DISA website to complete: http://iatraining.disa.mil/eta/cyberchallenge_v4/launchPage.htm

(c) Provide a copy of the IA Training Certificate with the fully completed /signed/dated SAAR-N.

(d) The SAAR-N form shall be completed with printed name, signed and dated. Any unsigned/dated pages shall delay processing as information is not considered certified true and correct by the requester. Note: SAAR-N Form may be obtained via the following web link: https://navalforms.documentservices.dla.mil/web/public/home

7. PAA. Provide a fully completed and “signed/dated” Privileged Access Agreement (PAA) form for Contractor personnel who have been required/have been granted privileged access. PAA form shall be provided by the Navy Commands’ Security Manager.

8. Upon completion of the security vetting, Contractor FSO shall submit a Visit Authorization Letter (VAL) for all Contractor personnel with the following information included:

· Full Name

· Social Security Number (SSN)

· Date and Place of Birth

· Date of Open Investigation (to be provided by NCTAMS LANT)

· Type of Investigation Pending (Tier 3)

· Date interim access granted (to be provided by NCTAMS LANT)

· Period of Dates of Visit (cannot exceed 12 months or expiration of contract, whichever comes first)

· Identify "Location" or "Concentrated Work Area" where everyone shall be providing maintenance coverage. Example: By site – NAS Jacksonville, FL Bldg. 27 or By – NS Mayport, FL Buldg.2276, etc.

9. FSO and COR are to notify the Navy Commands’ Security Manager if any assigned Contractor personnel have terminated position with company and/or are no longer supporting contract. A new VAL is required to be submitted removing Contractor no longer supporting subject contract.

10. Submit all required documentation to the Navy Commands’ Security Manager via the COR/ACOR. All documentation shall be submitted via digitally signed and encrypted email or via the Safe Access File Exchange (SAFE) portal located at: https://safe.amrdec.army.mil/safe/. Designated COR/ACOR are certified as having a Need-to-Know for the handling and processing of PII information.

11. NCTAMS LANT Points of Contact: POC’S shall be made available upon award of the contract. The Navy Command’s Security Manager shall forward the required forms to OPM for processing. Once the investigation is complete, the results shall be forwarded by OPM to the DoN Central Adjudication Facility (CAF) for a position of trust determination. When a favorable determination is not made, Contractor employees shall not be permitted to work on this contract effort, and if already working on the contract, shall be removed immediately. The potential consequences of any requirements under this clause including denial of access for a proposed Contractor employee who fails to obtain a favorable trustworthiness determination in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan in processing their employees and subcontractor employees in support of contract.

C.1.5.2 Continuous Evaluation Program:

The contractor shall ensure an active continuous evaluation program for the continuous evaluation of personnel eligibility for assignment to sensitive duties is conducted. The contractor shall report to the Navy Command’s Security Manager and COR/ACOR, all questionable or unfavorable information that becomes available concerning individual(s) who have been granted access to DoD/DoN information systems and/or assigned to sensitive duties. The Contractor shall coordinate and assist the Navy Commands’ Security Manager with obtaining all documentation necessary for submission of required Incident Reports to DoD Central Adjudication Facility (CAF). Contractor shall inform the COR/ACOR via email within 24-hours and submit a written electronic report within five (5) business days of incidents of misconduct by its employees that violate the laws of the United States.

C.1.5.3 Access to Federal Facilities:

Homeland Security Presidential Directive (HSPD)-12; Policy for a Common Identification Standard for Federal Employees and Contractors, mandates Government-wide standard for secure and reliable forms of identification issued by the Federal Government to its employees and/or Contractors (including Contractor employees) for gaining physical access to Federally controlled facilities and logical access to Federally controlled information systems. HSPD-12 directs the Department of Commerce to develop a Federal Information Processing Standards (FIPS) publication to define such a common identity credential. Under this clause, and its implementing directives; Contractor and Contractor employees requiring physical access to any area of a federally controlled base, facility or activity, and/or requiring access to a DoD computer/network, to perform certain unclassified sensitive and non-sensitive duties under this contract shall meet HSPD-12 and FIPS credentialing standards for issuance of the Defense Biometric Identification System (DBIDS) Personal Identity Verification (PIV) card and/or Common Access Card (CAC). The Contractor shall comply with the host and NCTAMS LANT regulations for obtaining personnel identification and vehicle passes. Enrollment in the Defense Biometric Identification System (DBIDS) is mandatory for access to Navy Installations; Contractor shall acquire DoD sponsorship via the COR/ACOR. The Contractor shall visit the local Base Installation Visitor Control Center to obtain a DBIDS credential. For information on how to obtain a DBIDS credential, go to www.cnic.navy.mil/om/dbids.html.

**NOTE: The use of any mobile device when operating a vehicle on a Naval Base is prohibited.

C.1.5.3. Military and Federal Government Regulations while on Base:

Department of Defense (DoD), Department of the Navy (DoN), U.S. Fleet Forces Command (FLTFORCOM), Naval Network Warfare Command (NAVNETWARCOM), Naval Network and Space Operations Command (NAVNETSPAOPSCOM), Naval Computer and Telecommunications Area Master Station Atlantic (NCTAM SLANT) and Federal Government laws, regulations, and policies apply to Contractor employees while on the premises.

C.1.5.4 Physical Security:

The Contractor shall comply with physical security standards for a Level One and Level Two restricted area per OPNAVINST 5530.14E Ch. 1 and NCTAMSLANTINST 5530.4F (series) for the protection of the BCO and supporting structures and facilities.

a. The Contractor shall coordinate with the COR/ACOR for locks, keys, and access badges for designated spaces. The Contractor shall sign for assigned keys with coordination provided by the COR/ACOR. Contractor shall comply with NCTAMS LANT key control program for ensuring that all keys, locks, and facility badges issued to the Contractor by the Government or Government representative are controlled and accounted for. Items discovered lost or unaccounted for shall be reported to the COR/ACOR and Navy Commands’ Security Manager within 8 hours or the next scheduled workday, whichever occurs first. No keys issued by the government shall be duplicated without approval of the COR/ACOR and Navy Commands’ Security Manager.

b. The Contractor shall ensure that all employees display their Personal Identity Verification (PIV) card (e.g. DBDIDS/CAC/Facility Badge) above the waist, ensuring that they are visible at all times while on to the base and assigned facilities. The Contractor shall also ensure that all passes/CACs are returned to the COR/ACOR as employees are dismissed or terminated, and when the contract expires.

c. All Contractor personnel are required to conform to all base regulations, to include but not limited to; designated routes, parking regulations, base vehicle speed limits, automotive liability insurance, excavation permits, use of cellular, mobile, radio phones, photographing base facilities, infrastructure, restricted areas, prohibited items.

d. All Contractor-owned or private transportation vehicles entering government installations may be subject to search each and every day prior to being granted access.

e. All Contractor personnel shall be required to sign in and out of the Visitor Logbook provided by the Government in the BCO and all switch area locations, as required.

f. All Contractor employees shall be provided a security briefing covering site access control procedures, key control, prohibited items in restricted/controlled spaces, and action to be taken in the event of emergency situations (fire, bomb threat, active shooter) and antiterrorism.

g. During the on-going performance of the contract, if any Contractor personnel are identified by the COR/ACOR as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population the Contractor shall take appropriate steps to remove and replace such personnel. The Contractor shall not be reimbursed for costs associated with such removal, including the costs for replacement of personnel.

C.1.5.5 Privacy Act Information required or generated under this PWS may be subject to the Privacy Act. Work on this project requires that Contractor personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations. Contractor personnel may be required to sign a Non-Disclosure Form.

C1.5.6 Information Security The requirement to control access to sensitive information applies to all US government IT systems and/or areas where unclassified but sensitive information may be processed, discussed, displayed or maintained. DoN policy prescribes that all unclassified data that has not been approved for public release and is stored on mobile computing devises shall be treated as sensitive data and encrypted using commercially available encryption technology. Whenever granted access to sensitive information, Contractor employees shall follow applicable DoD/DoN instructions, regulations, policies and procedures when reviewing, processing, producing, protecting, destroying and/or storing that information. Operational Security (OPSEC) procedures and practices shall be implemented by both the Contractor and contract employee to protect the product, information, services, operations and missions related to the contract. Contractors shall ensure that no individual shall have access to sensitive information or be assigned to sensitive duties unless a favorable personnel security determination has been made and adjudicated by the Department of Defense Consolidated Adjudication Facility (DoD CAF), Navy Division and recorded within the Joint Personnel Adjudication System/Joint Clearance and Access Verification System. Contractor shall have a Need-to-Know for access to sensitive information in performance of contract duties. For Official Use Only (FOUO) information provided under this contract shall be safeguarded as specified in SECNAVINST 5720.42F, Department of the Navy Freedom of Information Act Program, and DoD 5200.1 Volume 4 Information Security Program: Controlled Unclassified Information.

2.6.7 Briefings

The Contractor shall coordinate with the COR to ensure all new employees are provided a reporting brief covering security indoctrination for access to sensitive information, building access control procedures, key control, government property control, and the introduction of prohibited items in restricted spaces, action to be taken in the event of emergency situations (bomb threat, fire), Anti-Terrorism/Force Protection, and information systems security awareness. Contractor shall further ensure Contractor employees participate in annual security training as required by the host and/or NCTAMS LANT. Security training includes, but is not limited to, Counterintelligence briefing, Information Security, Cyber Security, and Antiterrorism Awareness Training. Training may be conducted online through computer-based training or through All Hands podium sessions.

C.1.5.8 Safety and Environmental Plan The Contractor shall comply with Federal, State, local and base regulations pertaining to the environment, including but not limited to, water, air, solid waste, and noise pollution.

C.1.6 ADMINISTRATIVE REQUIREMENTS

C.1.6.1 Hours of Operation C.1.6.1.1 Normal Work Hours Much of the work is to be performed on normal Government workdays, which currently excludes the following legal holidays: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

C.1.6.1.2 Principal Period of Performance The designated Principal Period of Performance (PPP) is from 0700 to 1600 hours. However, the Government may require services to be performed Outside the Principal Period of Performance (OPPP) on occasion. It is estimated that such OPPP services will total between 50 and 200 hours annually, collectively across NAS Jacksonville, NS Mayport, and SUBBASE Kings Bay.

C.1.6.2 Sanitation and Cleanliness The Contractor shall be responsible for maintaining all assigned areas in a neat, clean, orderly, and sanitary condition at all times. The premises shall remain free of any accumulation of waste, debris, or materials resulting from performance under this contract. These areas shall be subject to inspection by authorized Government personnel to ensure compliance with applicable fire safety and health regulations. The Contractor shall promptly remedy any deficiencies or violations identified as a result of such inspections.

C.1.7 CONTINUITY OF OPERATIONS

The Contractor shall prepare, maintain and perform, as necessary, a transition plan that ensures:

• A smooth transition from contract start-date to operational status (phase-in)

• Continued operations in the event of a contractor strike (strike contingency)

• A smooth transition from current contract performance to performance by a different Contractor or by the Government in a follow-on period (phase-out). The transition plan shall be prepared and submitted within seven (7) days after the contract award. A copy of the transition plan shall be provided to the Government and kept on site and available to the Government upon request.

C.1.7.1 Phase-In The phase-in period shall commence at the Contract award date or 30 days prior to the start date for full performance of Contract requirements, whichever is later, and shall continue until the performance start date. The phase-in period allows Contractor personnel to familiarize themselves with site configuration, receive on-the-job training and familiarize themselves with standard procedures for performing tasks described in the PWS, and conduct required inventories and inspections of Government Equipment Furnished (GEF), Government Furnished Materials (GFM), Government Furnished Information (GFI), and Government Furnished Facilities (GFF). The Government shall indoctrinate Contractor personnel on-site in the operations required in this PWS. At the end of the phase-in period, BCO Contractor operations identified in this PWS shall be turned over to the Contractor. The incoming Contractor shall provide a work force that is fully qualified and capable of performing all work required under this contract PWS. Qualified Technical Support Contractors shall be on site within five (5) days of contract award.

C.1.7.2 Orientation/Phase-In Period

Orientation/Phase-in Period is the transition period required by the Government for personnel of the new Contractor to be on-site to begin initial Contract performance. Orientation/Phase-in of new Contractor personnel and turnover of plans, procedures, system configurations, customer information, inventory, and other related information from incumbent occur during this period. The start of performance date is when the new Contractor takes full responsibility from the outgoing Contractor. The Orientation/Phase-In Period is the period required by the Government for personnel of the new Contractor to be on site prior to start of full Contract performance. Up to 30 days are allocated for the Orientation/Phase-In/Turnover period.

C.1.7.3 Strike Contingency The Contractor shall prepare and maintain a strike contingency plan for the continuation of services required by this PWS in the event of a work stoppage, slow down, or similar action by Contractor staff.

C.1.7.4 Phase-Out C.1.7.4.1 Phase-Out Plan The Contractor shall prepare and maintain plans, procedures, system configuration, customer information, inventory, and other related aspects of the BCO functions to permit an orderly turnover at the end of the contract period. Thirty days prior to the scheduled completion of the final period of performance, the aforementioned information is incorporated into a phase-out plan. Phase-out plans shall include provisions for completion of appropriate Contractor responsibilities.

The Contractor shall include in the phase-out transition plan management procedures that would permit for any phase-out period, regardless of precipitating reasons. The Contractor shall coordinate these activities with the incoming Contractor (or Government if reverting back to in-house operations) to affect a smooth and orderly transition at the end of the contract period. This plan will address how to ensure service continuation in the event that the Contractor is relying on leased equipment as Contractor furnished equipment.

C.1.7.4.2 Removal of Items The Contractor shall remove all Contractor-owned equipment, tools, parts, and belongings from the Government furnished spaces by midnight on the last day of the contract.

C.1.7.4.3 Report on Equipment Thirty days prior to completion of this contract, the Contractor shall review the telecommunications systems and equipment and prepare a report on their condition as a part of the Phase-Out Plan. The COR/ACOR will review the report with the Contractor.

C.2.0 DEFINITIONS AND ACRONYMS

C.2.1 DEFINITIONS

C.2.1.1 Base Communications Base Communications is defined in DODINST 4640.14 as facilities, equipment, and services used to support the electromagnetic dissemination, transmission, or reception of information via voice, data, video, integrated telecommunications, wire, or radio within the confines of a post, camp, station, base, headquarters, or Federal building.

C.2.1.2 Base Level Information Infrastructure (BLII) The NCTAMS LANT Detachment Jacksonville BCO Base Level Information Infrastructure (BLII) is the primary means for the transfer of voice and digital information between and among Navy activities and other officially authorized DOD and U.S. Federal entities operating on, or within, the immediate vicinity of, U.S. Navy installations supported by NCTAMS LANT Detachment Jacksonville. The BLII also provides connectivity for shore-based activities to long haul and tactical fleet telecommunications gateways. Section C-5 and Exhibit D provide additional descriptions of BLII components included in this contract.

C.2.1.3 RESERVED

C.2.1.4 Government-Furnished Equipment and Information (GFE/I) GFE/I include all equipment and information listed in Exhibit D and will be furnished by the Government to the Contractor at no cost.

C.2.1.5 Government-Furnished Facilities (GFF) GFF includes facilities and properties that will be provided by the Government without cost to the Contractor.

C.2.2 ACRONYMS

This is a standardized list of telecommunications terms. All acronyms may not appear in this PWS.