PWS-Industrial Laundry Shop Towel Service.pdf

PERFORMANCE WORK STATEMENT

(PWS)

Industrial Laundry Shop Towel Service Wisconsin Army National Guard (WIARNG) Maintenance Facilities

1.1 General:

1.2 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform industrial shop towel services, as defined in this PWS. This includes all responsibilities associated with providing readily available shop towels for 11 Surface Equipment Maintenance Facilities (SEMF) and 2 Army Aviation Support Facilities (AASF) in various locations in the state of Wisconsin ;

1.2.1.1 Providing adequate stock to each facility.

1.2.1.2 Picking up / dropping off towels on a weekly / every two-week basis.

1.2.1.3 Laundering and returning soiled towels within a one to two week turnaround.

1.2.1.4 Working with the Contracting Officer’s Representative (COR) to ensure adequate stock values are maintained.

1.3 Background: The Wisconsin Army National Guard (WIARNG) Maintenance Facilities has a requirement for industrial shop towel service to provide clean, ready to use hand towels on a weekly to bi-weekly basis. This service supports 11 SEMF and 2 AASF in various locations in the state of Wisconsin.

1.4 Period of Performance (PoP): The Period of Performance shall be one Base Year and four 12-month option periods.

1.5 General Information:

1.5.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract.

1.5.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.5.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

1.5.3.1 New Year’s Day: January 1st

1.5.3.2 Martin Luther King, Jr.’s Birthday

1.5.3.3 President’s Day

1.5.3.4 Memorial Day

1.5.3.5 Independence Day: July 4th

1.5.3.6 Labor Day

1.5.3.7 Columbus Day

1.5.3.8 Veteran’s Day: November 11th

1.5.3.9 Thanksgiving Day

1.5.3.10 Christmas Day

1.5.3.11 Juneteenth: June 19th

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 7:30 AM to 4:00 PM on Tuesday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the contractor’s place of business.

The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay.

This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations.

DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations.

Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.2 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive directions and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.9 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract.

The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non- manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AEI

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT/OPSEC Antiterrorism/Operational Security CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IA Information Assurance IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

3.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

3.2 This includes but is not limited to materials for distinctively identifying separate organizational items (tags, tabs, washable receipts, laundry pins, laundry receptacles, etc.).

3.3 The contractor shall furnish industrial Shop Towels for use in the WIARNG Maintenance Shops.

4.0 Requirements: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to perform Industrial Shop Towel Services to provide, clean, and transport shop towels to all 11 SEMF and 2 AASF locations.

4.1 INVOICES. Contractor shall invoice monthly. Invoices shall include all services for each location. Invoices shall include description, quantity, unit of measure, unit price and extended price of the items delivered.

4.2 PERFORMANCE OF LAUNDERING – Contractor shall ensure shop towels are cleaned and returned free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, and has a uniform appearance.

4.2.1 AASF REQUIREMENTS: Due to the nature and equipment serviced by the AASF locations; greater standards of cleanliness are required with regard to their shop towels. If at any time, a load of cleaned towels contains excessive lint, metal shavings, excess grease or debris, etc; the facility will request an out of regular scheduled service injection of cleaned rags through the COR.

4.2.2 RE-PERFORMANCE OF LAUNDERING – REWASH. Any items found to have been unsatisfactorily laundered as determined by the contracting officer or his/her authorized representative shall be re-laundered at no additional cost to the Government. COR will identify such items to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-laundered and returned to the same exchange point on the next scheduled service date or within 1 week of the time they were picked up by the contractor. Contractor shall also ensure that items are readily identifiable upon return to the government as re-wash items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “re-wash.”

4.3 SHOP TOWELS: Contractor must be able to provide and launder shop towels dirtied by petroleum products shall be liable for return of the number and kind of articles furnished for service under this contract. All SEMF’s require the industry standard rags. AASF 1 and AASF 2 require the industry standard rags to be lint free and not to have come into contact with any metal shavings or heavy metals.

4.3.1 INVENTORY: Contractor will ensure proper inventory levels as requested by the COR. No pre-billing is authorized.

4.3.2 SPECIAL INSTRUCTIONS FOR SHOP TOWELS: Government will not accept shop towels with holes from the Contractor.

4.4 PICKUP AND DELIVERY TIMES: Pickup and delivery will occur once per week or every other week at the thirteen separate locations listed below:

• FMS 5: W237 N5678 Maple Ave Sussex, WI 53089

• FMS 6: 4200 43rd Ave Kenosha, WI 53144

• FMS 7: 1728 North Ln Eau Claire, WI 54703

• FMS 8: 952 Universal Blvd Whitewater, WI 53910

• FMS 9: 6125 Manufacturers Drive Madison, WI 53704

• FMS 10: 1550 Osborn Ave Oshkosh, WI 54902

• FMS 12: 9745N Boys Camp Rd Hayward, WI 54843

• FMS 13: 2631 N 14th Ave Wausau, WI 54401

• FMS 14: 1841 Gaynor Ave Wisconsin Rapids, WI 54495

• CSMS: 1 Williams Street, BLDG 50 Camp Douglas, WI 54618

• MATES: 242 East G Street Fort McCoy, WI 54656

• AASF 1: 105 Trenton Road West Bend, WI 53095

• AASF 2: 1950 Pearson Street Truax Field Madison, WI 54704

4.4.1 PICKUP AND DELIVERY VEHICLE: All shop towels shall be transported in clean, closed vehicles, provided by the contractor. Breakdowns shall not relieve the contractor of responsibility to make scheduled deliveries under this contract.

Contractor’s vehicles shall meet all licensing requirements and be properly insured.

4.5 WISCONSIN OR LOCAL DEPARTMENT ENVIRONMENTAL

REQUIREMENTS.

As part of the requirements under the Wisconsin Department of Natural Resources (WDNR) policy on the handling and management of solvent-contaminated wipes to reflect the requirements in the Environmental Protection Agency (EPA) rule, Conditional Exclusions from Solid Waste and Hazardous Waste for Solvent-Contaminated Wipes;

The Contractor SHALL provide an approved industrial waste water discharge permit granted by the Wisconsin Department of Natural Resources or approval letter from a local publicly owned treatment works (POTW).

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Paragraph

Task Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By Whom

4.4 The contractor

shall ensure pickup and delivery schedules are met

The contractor shall ensure pickup and delivery schedules are met 95% of the time each month.

5% failure to perform restorative maintenance within the established timeframes each month.

Periodic Inspection - COR will review monthly work order logs.

4.3.1 The Correct

quantities of laundry are returned to the Government

The Correct quantities of laundry are returned to the Government 98% of the time each month

2% failure to return the correct quantities of laundry.

Periodic Inspection – COR will perform inventory before and after laundry service and log discrepancies.

4.2, 4.2.1, 4.3 Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, and has a uniform appearance.

The contractor shall ensure the laundry is free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, and has a uniform appearance 98% of the time each month.

2% failure to clean the laundry clean the laundry to the established standards.

Periodic Inspection – COR will inspect the laundry to ensure cleanliness.

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.5.3 AT Level 1

Awareness

Training Certificates

Provide within 30 calendar days after start of contract and 15 days after employee completes training.

1 for each delivery driver

Electronic Submission

Contract Officer and

COR

1.4.10 Delivery Tickets

Every pickup and delivery, weekly or every two weeks.

2 Hard Copy COR, customer at shop locations

4.5 Approved

industrial waste water discharge permit granted by the Wisconsin

Department of Natural

Resources or approval letter from a local publicly owned treatment works (POTW).

Provide as a condition of contract award

1 Electronic Submission

Contract Officer and

COR