PWS ICIDS Service B plus 4.docx

PERFORMANCE WORK STATEMENT (PWS)

DIRECTORATE OF EMERGENCY SERVICES

SECURITY AND ACCESS CONTROL DIVISION

7337 OSAN STREET, BLDG. 2757 MOD 1

FORT CARSON, CO 80913

INTEGRATED COMMERICAL INTRUSTION DETECTION SYSTEM VERSON V (ICIDS-IV/V) MONITORING AND MAINTENANCE SERVICES

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide ICIDS-V monitoring and maintenance services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform ICIDS monitoring and maintenance services as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: ICIDS is the Army’s approved Intrusion Detection System (IDS) used to secure Arms, Ammunition, and Explosives (AA&E), classified area, and other Army assets. The ICIDS program reduces cost required to provide a dedicated guard force to security Army assets. The ICIDS program includes the IDS and approved subcomponents to be used with the system. The current Army IDS is the DAQ Electronics’ StarWatch IDS and the ICIDS-V that is used on Fort Carson and sub installations around Colorado Springs, CO. There are approximately 730 ICIDS zones associated with the Fort Carson ICIDS-IV/V system. The ICIDS-V components includes DAQ Starwatch’s Primary Monitory Cabinet (PMC), Remote Poller Mux (RPM) Cabinets, Operator Workstations (OPWS), Remote Status Monitor (RSM) (to include Anti-Poller RSM), Remote Area Data Collector (RADC) and software; Inovonics wireless receivers, transmitter, and repeaters; approved sensors; and connection, wiring, and conduit. Uninterruptible Power Source (UPS) are utilized with PCM, RPM, OPWS, and RSMs as part of the ICIDS system.

1.3 Objectives:

· Provide alarm monitoring services to comply with Army Regulations

· Reduce unit manpower to secure Army assets

· Provide preventive and corrective maintenance to minimize system down time

· Document alarm incidents to facilitate unit and law enforcement investigations

1.4 Scope: The contractor shall be on DAQ Electronics VAR Partner List and provide a DAQ StarWatch ICIDS-V certified employees to provide alarm monitoring and preventive system maintenance, inspections, routine testing, cybersecurity update/scans, and repair/emergency repair on the Fort Carson IDS system. Services include 24 hour / 7 days a week alarm monitoring in accordance with appropriate regulations and policies. The alarm monitors will also facilitate operator’s sensor testing. ICIDS system maintenance in accordance with the ICIDS-V Technical Manual (TM) TM 5-6350-307-10. The Contractor shall accomplish alarm assessment and make the appropriate notifications. All alarms and responds shall be documented on the monitor’s daily journal. Facilitate operator’s sensor testing using the appropriate Army regulations 190-11, 190-13, 380-5, and Intelligence Community Directive 705 v1.5. The ICIDS-V maintenance includes preventive and corrective maintenance IAW Army Regulations 190-11, 190-13, 380-5, Intelligence Community Directive 705 v1.5 and the ICIDS-V TM TM 5-6350-307-10. The Contractor shall accomplish semi-annual preventive maintenance on all ICIDS zones monitored by the system. The Contractor shall respond to ICIDS zones as required to perform corrective maintenance IAW the ICIDS-V TM.

1.4.1 The Contractor shall be responsible for accomplishing all scheduled and unscheduled maintenance, repair, and installation of above listed equipment and assist in the daily system administration of the ICIDS installed at Fort Carson, CO.

1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 1 January, 2025 – 31 December, 2025 Option Year I: 1 January, 2026 – 31 December, 2026 Option Year II: 1 January, 2027 – 31 December, 2027 Option Year III: 1 January, 2028 – 31 December, 2028 Option Year IV: 1 January, 2029 – 31 December, 2029

1.6 General Information:

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program (QCP) is the means by which he assures themselves that their work complies with the requirement of the contract. Contractor shall provide a digital copy of their comprehensive QCP within 30 day after contract award to the Contracting (KO) and Contracting Officer Representative (COR). Any changes to the QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan, the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QC system.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Approved holidays will be in accordance with the Office of Personnel Management Federal Holiday. The exact holiday dates by year can be located at https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays.

Christmas Day

1.6.4 Hours of Operation: The Contractor is responsible for providing ICIDS alarm monitoring services, 24 hours a day, 7 days a week. The Contractor is responsible for providing an additional ICIDS operator for user sensor testing, between the hours of 8:00 AM to 4:30 PM Local Mountain Time, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies. The Contractor is responsible for providing personnel on site to provide ICIDS maintenance services, between the hours of 7:30 AM to 4:00 PM Local Mountain Time (Contractor may request temporary changes to hours to facilitate preventative maintenance requirement) Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies.

1.6.4.1 Essential Personnel. The ICIDS operators shall be designated mission essential / readiness critical personnel. Site Supervisor and ICIDS technicians shall be designated mission essential / readiness essential personnel except for Government directed weather delayed reporting only. During readiness critical events the Site Supervisor and at least 1 ICIDS technician will remain on recall in order to meet corrective maintenance standards defined elsewhere in this PWS. Site Supervisor and ICIDS technicians shall report within two hours of their normal reporting time when there is a Government directed weather delay. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed throughout Fort Carson, CO and at 350 Vandenberg St, building 20,000, Colorado Springs, CO.

1.6.6 Type of Contract: The Government will award a Fixed Firm Price Contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a minimum of a SECRET clearance prior to commencement of work under this contract and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

1.6.7.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer and Contracting Officer Representative in addition to KO on all instances.

1.6.7.2 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon notification of the KO and COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.1 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.2.2 Accountability: All keys issued to the Contactor shall be maintained and accounted for in accordance with AR 190-11, Ch 3-8 and AR 190-51 appendix D. The Contractor shall not remove ICIDS maintenance keys from Fort Carson. The exception is the direct travel to and from a Fort Carson sub installation for the purpose of performing ICIDS maintenance. Keys will be subject to inspection by the COR.

1.6.7.5 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: The Contractor is responsible for ensuring all employees possess the appropriate ICIDS certificates throughout the execution of this contract. Operator, Administrator, and Maintainer/Installer certificates must be obtained from DAQ.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9.1 Contractor shall attend an initial progress meeting upon completion of the first month of performance. Any additional periodic progress meeting will be scheduled as required.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the Government: Contract Manager, Site Supervisor/Senior Technician, ICIDS Technicians, and ICIDS Operators. The Contractor shall provide the key personnel’s resumes prior to contract award to determine credentials; also when the Contractor hires a new employee the resume must be submitted to the Government five days prior of being on boarded. Qualifications for all key personnel are listed below:

1.6.11.1 Contract Manager and Alternate: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. A primary and alternate contract manager shall be appointed in writing. The alternate contract manger may act on behalf of the Contractor/Company. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:30 AM to 4:00 PM Local Mountain Time, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.11.1.1 Qualifications required: (1) Secret Clearance.

1.6.11.2 Site Supervisor/Senior Technician: The Contractor shall provide a senior technician that will also serve as the onsite supervisor. The supervisor/senior technician shall be the point of contact for the ICIDS System Administrator for system operational status. The supervisor/senior technician shall supervise the daily operations of all personnel performing under the contract. The supervisor/senior technician shall also be available to respond to service orders and perform maintenance. The supervisor/senior technician will also assist operators and technicians as needed.

1.6.11.2.1 Qualifications required: (1) DAQ Operators Certificate; (2) DAQ Administrators Certificate; (3) DAQ Maintainer or Installer Certificate; (4) Secret Clearance; (5) 10 Year of ICIDS Maintainer experience; (6) Designated as mission essential / readiness critical personnel; (7) Available to respond to afterhours service calls.

1.6.11.3. ICIDS Technicians: The Contractor shall provide ICIDS Technicians on site. The technicians are the primary personnel to perform maintenance and respond to service orders.

1.6.11.3.1 Qualifications required: (1) DAQ Operators Certificate; (2) DAQ Administrators Certificate; (3) DAQ Maintainer or Installer Certificate; (4) Secret Clearance; (5) One year of ICIDS Maintainer or similar electronic systems experience; (6) Designated as mission essential personnel; (7) Available to respond to afterhours service calls.

1.6.11.4 ICIDS Operators: The Contractor shall provide ICIDS Operators on site. The operators shall remain alert and monitor alarm status on the Operators Primary Works Station (OPWS). The operators shall also issue personal identification cyphers (PIC), initiate service orders, maintain files and is responsible for maintaining the monitoring station.

1.6.11.4.1 Qualifications required: (1) DAQ Operators Certificate; (2) Secret Clearance; (3) One year of security related experience; (4) Designated as mission essential / readiness critical personnel.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear company badges, badges must be visible to the public in the performance of this service.

1.6.12.1 Contract Employee List: The Contractor shall provide a list of employee preforming on the contract prior to the start of the contract. The list shall be updated as employees are added or removed from the contract. The list shall be updated annually at a minimum.

1.6.12.2 Contractor Identification Card: The Contractor-furnished identification badge is not considered a valid identification for access. It is used solely for ease of identification of employees on job sites.

1.6.12.3 It is the Contractor's responsibility to return any contractor identification cards for employees no longer required to work on Fort Carson and for individuals no longer employed by the contractor.

1.6.13 Contractor Travel: Not Applicable

1.6.14 Other Direct Costs: Not Applicable

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.15.1 Propriety Information: All reports and information developed from this contract is “For Official Use Only” and is propriety information of the Fort Carson Directorate of Emergency Service / Security Access Control / Physical Security. Contractor shall secure all reports and information accordingly, comply with the DD254, and turn over all documents to the COR at the completion of the contract.

1.6.15.2 For Contracts That Require Handling or Access to Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

1.6.16 Organizational Conflict of Interest: Contractor and sub-Contractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interest (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 Phase In /Phase Out Period: Phase In/Phase Out (PIPO) period will be established if current contract employee and equipment (including vehicles) are not retained by new contract. The period will be initiated 14 working days prior to start date of new contract.

1.6.18 Anti-Terrorism (AT) and Operations Security (OPSEC) Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor, including its employees, agents, or subcontractors, shall not disclose such information unless authorized in advance, in writing, by the ICIDS Systems Administrator or Chief of SAC. The Contractor shall observe and practice all AT, OPSEC, and security regulations that may be in effect at the time of award.

1.6.18.1 AT Level I training: All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 45 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.6.18.2 AT Awareness Training for Contractor Personnel Traveling Overseas: US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit Anti-Terrorism Officer (ATO) being the local point of contact.

1.6.18.3 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award and annually thereafter.

1.6.18.4 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a government information system (IS) must be registered in ATCTS at commencement of services and must successfully complete the DOD Information Assurance Awareness Training prior to access to the IS and then annually thereafter.

1.6.18.5 OPSEC Awareness Training: Per AR 530-1, Operations Security: new contractor employees and/or contracts of a specific duration requiring access to Fort Carson must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training. Contracts of a specific duration that exceed one year must complete annual OPSEC Level I training. OPSEC level I awareness training is available at the following website: https://securityawareness.usalearning.gov/opsec/

1.6.18.6 Information Assurance Training: All contractor employees and associated sub-contractor employees must complete the DoD IA training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DOD 8570.01, DOD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.6.18.7 Threat Awareness Reporting Program (TARP): Required for all contractors with security clearances. Per AR 381-12, contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b or 2-4i of the regulation.

1.6.18.8 Workspace & Devices: The Contractor shall not introduce onto federal property the following: weapons (includes, but not limited to: firearms, pellet guns, bows, arrows, explosives, martial arts weapons, all form or derivatives of pepper spray or oleoresin capsicum, and knives with blades in excess of three inches); narcotic drugs, syringes, and drug paraphernalia (unless prescription medicine); alcoholic beverages; any audio/video equipment capable of recording except cell phones and blackberries. The Contractor shall not be permitted to introduce the following into the limited access areas without the written authorization from the ICIDS System Administrator: Portable Electronic Devices (PEDs) which include cellular phones, palm-size computing devices, two-way radios, personal digital assistants, palm tops, laptops not required to perform ICIDS maintenance tasks, notebooks, thumb drives, hard drives, data diaries and watches with communications software and synchronization hardware, that may be used for telecommunication; Electronic devices capable of two-way transmitting (two-way pagers).

1.6.18.9 Restricted Area: The ICIDS monitoring station is a restricted area with limited access. Only personnel listed on the monitor station’s posted access roster will be permitted to enter the facility. All other personnel shall be denied access by the Contractor personnel unless cleared the site’s Government representatives. The access roster will be updated by the ICIDS System Administrator. Contractor personnel will be added to the roster by the ICIDS System Administrator upon receipt of employee list and JPAS visit request.

1.6.19 Installation Access: Commanders and directors will not grant visitors unescorted installation access without the required identity proofing, vetting against the National Crime Information Center Interstate Identification Index (NCIC-III), the Terrorism Screening Data Base (TSDB) and determination of a valid purpose for entry for all personnel who do not possess a CAC, another Federal personal identity verification card, or other DOD ID card. Non-CAC-holding visitors, contractors, vendors, and other personnel as described in paragraph 8–4 of AR 190-13, must have a need validated by a DOD component for one-time, intermittent, or routine physical access to an Army installation.

1.6.19.2 Fort Carson Installation Access: Access to the installation requires Contractor employees to present an issued Common Access Card (CAC), military retiree identification card, dependent identification card, or an Installation Access Badge/Pass issued at building 6012. The Contractor-furnished identification badge is not considered a valid identification for access. It is used solely for ease of identification of employees on job sites.

1.6.19.3 US Army Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access procedures conducted by the installation Provost Marshal Office, Director of Emergency Services or Security and Access Control Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.19.4 For Contractors that do not require CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) per AR 190-13, applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or at OCONUS locations, in accordance with Status of Forces Agreements and other theater regulations.

1.6.19.5 For Contractors Requiring Common Access Card (CAC): Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with AR 190-13 Ch. 8-2 and 8-4b(1). The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.19.5.1 Lost/Stolen/Expired/Terminated CAC Disposition: Contractor shall turn in CACs from Contractor personnel, whose services are no longer required with the contract performance, to the Installation ID Office and notify the COR. The Contractor shall immediately notify the COR and Installation ID Office if the CAC is lost or stolen.

1.6.19.6 Visit Request: The Contractor shall submit a Visit Request through the Defense Industrial Security Clearance Office, ATTN: DISCO, 2780 Airport Dr, Suite 400, Columbus, OH 43219 upon changes in personnel, changes in clearance status, or annually as a minimum to the Security and Access Control Security Manager at the DISS/JPAS Security Management Office Code: W0VNAA25.

1.6.19.7 Facility Access: Contractor personnel or any representative of the Contractor entering any facility on the installation shall abide by Unit’s policy, and regulations listed in Part 6. All Contractor personnel and shall be subject to security checks in accordance with regulations listed in Part 6. The Contractor shall ensure contract personnel understand the security requirements of the contract and are given security briefings annually. The Directorate of Emergency Services’ Security and Access Control Division retains the right to direct the Contractor to remove any prime or subcontractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract clearly conflict with the security interests of the Government. The justification for the Government’s direction to remove Contractor personnel will be documented and provided to the Contractor by the KO.

1.6.20 Standard Operating Procedures (SOP): The Contractor shall update the existing ICIDS SOP based on how the Contractor will meet the requirements of this contract and submit for KO and COR approval within 30 days of contract award. The SOP will be updated annually and submitted 30 days after the start of every contract option year. The initial and updated SOP will be approved by the KO and COR. The Government may require changes to the Contractor’s SOP based on changes in regulations, policy, or to improve customer service. The Contractor may also implement changes to improve the procedures. Interim changes shall be documented on a memorandum for record (MFR) and signed by the Site Supervisor and COR. The MFR will remain in effect until the next annual SOP update. The ICIDS SOP shall remain the property of the US Army.

1.6.21 Annual Work Plan: The Contractor shall develop an annual work plan. The annual work plan will identify the following: (1) Months the Primary Monitoring Cabinet (PMC), Remote Poller Mux (RPM), Operator Workstations (OPWS), and Remote Status Monitors (RSM) Preventive Maintenance Checks and Service (PMCS) will be performed. (2) The number of ICIDS zones by month(s) in which month the PMCS will be conducted. (3) The month the semiannual inventory will be conducted. The annual work plan will be submitted to the COR no later than 15 days of the start of the period of performance and sequential option years.

1.6.22 Monthly Status Reports (MSR): The Contractor shall develop a MSR. The MSR's shall summarize the Contractor’s tasks completed for the month. The MSR will be provided by the close of business (COB) of the 3rd workday of each month. At a minimum the MSR will contain the following information. (1) Contractor personnel status (i.e. number of personnel and required training conducted during the month). (2) The number of ICIDS zones PMCS’d by providing a list according to ICIDS zone ID. (3) Corrective maintenance performed during preventive maintenance by date, location and equipment used. (4) Number of service orders by date, location, actions taken, and equipment used. (5) A list of unit operational testing conducted by ICIDS zone ID. (6) If database backups were conducted. (7) Cybersecurity vulnerability scans result’s and/or mitigating steps (quarterly) (8) virus definitions or software updates (8) Attach any supporting documents, i.e. PMCS sheets and walk tests conducted.

1.6.23 Emergency Services: The Contractor shall report all traffic accidents and emergencies to the Fort Carson Police and Emergency Services by dialing 526-2333 or 911. When dialing 911 on a cell phone, the caller will need to request the Fort Carson Emergency Dispatch Center.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. FACILITY. Any single building, project, or site.

2.1.8. ICIDS Zone. Integrated Commercial Intrusion Detection System (ICIDS) zone is a room(s) or space within a building that can be armed and disarmed independently from all other zones.

2.1.9. INTRUSION DETECTION SYSTEM (IDS). The combination of electronic components, including sensors, control units, transmission lines, and monitoring units integrated to be capable of detecting 1 or more types of intrusion into the area protected by the system and reporting directly to an alarm monitoring station. The IDS will be an approved DOD standardized system such as the Integrated Commercial Intrusion Detection System or command-approved commercial equipment.

2.1.10. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.11. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. QUALITY CONTROL PLAN (QCP). An organized written document specifying the measures taken by the Contractor to ensure all contract requirements are met.

2.1.15. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have private of contract with the subcontractor.

2.1.16. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government will provide building maintenance through the Department of Public Work’s Operations and Maintenance Contractor service order desk.

3.2 Facilities: The Government will provide the ICIDS monitoring station. The monitoring station consist of two ICIDS Operators Work Stations (OPWS). Two administrative desk, one desk with an ICIDS Remote Status Monitor (RSM) and the other desk with an office computer. The monitoring station also includes telephones, printers, filing cabinets, and wall lockers.

3.3 Utilities: The Government will provide all utilities required for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning tasks.

3.3. Equipment: The Government will provide initial spare ICIDS parts for maintenance and the appropriate lockable storage cabinets for the parts. Within the building Contractor personnel will have access to copy/fax machine, printer, shredder, and cleaning equipment.

3.4. Materials: The Government will provide digital copies of listed publications in Part 6 of the PWS and ICIDS SOP.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: The Contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD 254 is provided as Attachment 4.

4.3 Materials: The Contractor shall provide the expendable materials required to perform the maintenance as identified in Part 3 of the PWS. i.e. electrical tape, electrical terminals, dry cloth towels/wipes, soft brushes, spray cleaners, can air, cotton swabs, and dusters.

4.4 Equipment: The Contractor shall provide the following equipment:

· Vehicles for ICIDS technician. One vehicle shall be capable of operating on unimproved dirt roads

· Laptop computer with programming cable for each ICIDS technician and shall have the DAQ ColistoView with the Fort Carson version and a DAQ StarWatch compatible hyper terminal. The computer shall maintain current Anti-Virus software/definitions and operating system patches.

· Multimeter (Fluke model 27 or equivalent)

· Tool kit with the necessary tools to perform maintenance (i.e. JTK-17R or equivalent) for each ICIDS technician

· Cell phones for ICIDS technician

4.4.1 Identification and Markings:

4.4.1.1 Equipment: All Contractor furnished equipment shall be inscribed, engraved, stamped, or otherwise permanently marked to identify it as Contractor Owned property. The method of marking and information shall be at the Contractor's discretion except that it shall minimally identify the name of the Contractor’s concern.

4.4.1.2 Vehicles: Contractor Vehicles shall bear the name of the Contractor's concerned on both right and left side of the vehicle. The text shall be readable at a distance of 100 feet. Color and style of text are at the Contractor's discretion providing the text is in clear and sharp contrast to the surrounding area.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services: The Contractor shall provide services for the ICIDS-IV/V Monitoring and Maintenance Service Contract.

5.2 Monitoring: The Contractor shall provide 24 hours a day 7 days a week monitoring service.

5.2.1 Alarm Monitoring. The Operator shall be awake and alert to the monitor the ICIDS Operator’s Work Station, 24 hours a day, 7 days a week. An Operator shall be dedicated for user sensor testing, between the hours of 8:00 AM to 4:30 PM Monday thru Friday except Federal holidays.

5.2.3 Alarm Annunciation: The Operators shall evaluate all alarms within five minutes of annunciation. Operators shall be required to assess the type of alarm and determine the validity of the alarm within one minute. Then the Operator shall notify the Directorate of Emergency Services (DES) Emergency Communication Center (ECC) of the alarm condition. At a minimum, the Operator shall furnish the Central Dispatch with the alarm location, type of facility, or unit and type of alarm activation. In the event of simultaneous alarms, the Operators shall process the alarms in the order of priority listed in the ICIDS SOP. The Operator shall assist units/users in identifying and resolving the alarm issue (nuisance, false, or status alarms). If the issue cannot be immediately resolved, Operator shall initiate a service order. The Operator will obtain times when the user and facility will be accessible for the Technician.

5.2.4 Personnel Identification Code (PIC) issue: The Contractor shall only issue ICIDS PICs to customers with a valid Common Access Card (CAC) or driver’s licenses and individual is listed on the access roster. Contractor shall not assign users PICs to ICIDS zone which they are not assigned. The Contractor shall add and/or remove user’s PIC from/to ICIDS zone when new access rosters are received.

5.2.5 Logs: The Operators shall maintain the following logs. (1) A daily journal, DA Form 1594, that lists all activities in chronological order that occurred during their shift. One electronic file will be encrypted and sent to the ICIDS System Administrator via email or stored in an approve Network Attached Storage location, through a Department of the Army approved and CAC enable resource. One paper copy will be maintained in the monitoring station’s files. The electronic file will be maintained for four years. At a minimum Operators will (1) document any intrusion alarms. This entry will include at the minimum the following: Time of receipt of alarm, name of response personnel, name and DoDID of contacted personnel, dispatch and arrival time, nature of alarm, final result of response. (2) Monthly operator’s sensor check. The log will contain at a minimum the date/time, zone ID, results from the check, and facility personnel conducting the check. (3) A monthly service call log. The log will include the following fields: date, time received, service order number, technician responding, time arrived, actions taken, time spent, and components or parts used.

5.2.6 ICIDS Monitoring Station Files: The Contactor shall be responsible for maintaining unit access rosters by the ICIDS zone. A unit access roster shall be maintained until an updated roster is received or facility is deactivated. The Operators shall review all new access rosters, verify information, and check for proper format. By exception, the ICIDS System Administrator may approve format exceptions in writing. Journals and alarm incidents shall be maintain in separate files. Hard copies of the ICIDS monitor journal and logs shall be maintained on file for 12 months. Hard copies of all alarm incident shall be maintained in files for four years. Only the ICIDS System Administrator can authorize the removal of files from the ICIDS monitoring stations.

5.2.7 Physical Security Issues: The Operators shall direct customers to contact Government Physical Security Inspectors for security questions or issues. The Operators shall also direct any request for release of ICDS information to the ICIDS System Administrator. The Operators will be provided with a Physical Security Inspector Call Roster.

5.3 Maintenance: The Contractor shall perform maintenance on the ICIDS alarm system, which is to include all current and future sub-system and components which has been accepted by Fort Carson. The Contractor shall be responsible for accomplishing scheduled and unscheduled maintenance, repair and installation of above listed equipment and assist in the daily system administration of the ICIDS installed at Fort Carson, CO.

5.3.1 Preventive Maintenance: All maintenance shall be performed in accordance with the equipment manufacturer's recommendations and according to the ICIDS references. The Contractor shall use the manufacturer’s manual for all other IDS. (1) PMCS is an in-depth check of all components of the IDS systems, PMCS shall be perform semi-annual on all ICIDS zones. (2) Bi-monthly PMCS on the PMC, RPMs, OPWS’s, RSMs, and UPS’s. (3) Maintenance includes inspect, clean, and make adjustment to IDS components. Components includes all installed IDS equipment, all computer equipment, software updates, transmission equipment and data transmission modules, and local processors. (4) The Contractor shall also verify the Callisto View programming against the Starwatch configuration and the MIMIC for each zone ensure proper alarm reporting. (5) The ICIDS-V TM 5-6350-307-10, table 25 provides the items required for the PMCS and estimated times for the maintenance. (6) A PMCS of the ICIDS zones shall include a walk test. The walk test is a diagnostic system check of the sensors for the ICIDS zone. The Contractor shall utilize an ICIDS laptop to connect to the RADC to perform the walk test. The Contractor shall record the results of a “test pass”. A test “failed” shall require the technician to trouble shoot the system to identify the failure and perform corrective maintenance on the system.

5.3.2…