PWS - HPO Services (Draft).pdf

Performance Work Statement For

Human Performance Optimization Services

Davis Monthan Air Force Base

Review/Coordination:

Services Acquisition Lead

Quality Assurance Program Coordinator

Contracting Officer

1.0 DESCRIPTION OF SERVICES

1.1 General. The contractor will provide all personnel, equipment, tools, materials, transportation, labor, supervision, management, and quality control necessary to perform Human Performance Optimization services, in the form of an Athletic Trainer, Certified Strength Conditioning Specialist, and Performance Dietician. The contractor will perform services to personnel assigned to Davis Monthan (DMAFB), Arizona, and will furnish consultation and reports, similar to the range of services found in a commercial facility, as well as services specialized to meet the needs of the Air Force personnel. Performance must be in accordance with the professional standards of the Accreditation Association for Ambulatory Health Care (AAAHC), and as defined in this PWS.

1.2 Background. Air Force personnel must always be ready to perform at their peak to support the accomplishment of the Air Force Mission. Attaining and maintaining peak human performance requires top-notch physical conditioning and maintenance, focusing on the whole Airman concept for both short term mission accomplishment and long-term production. The Human Performance Optimization (HPO) Hub will ensure our Airmen are ready now and for life. The HPO’s long-term perspective means the HPO program must include rehabilitative services to provide rapid recovery from injuries and performance services to provide focused physical and mental conditioning. A successful program maximizes performance through providing the following services: Certified Athletic Trainer, Certified Strength and Conditioning Specialist, Performance Dietician.

1.3. Athletic Trainer (AT)

1.3.1. AT Level I Qualifications

1.3.1.1. Bachelor’s degree in athletic training from a college or university accredited by the Commission on Accreditation of Athletic Training Education (CAATE). A master’s degree is preferred.

1.3.1.2. Possess and maintain a current Certification in Athletic Training through the Board of Certification (BOC). Possession and maintenance of a current certificate from the National Strength and Conditioning Association (NSCA) as a Certified Strength and Conditioning Specialist (CSCS) is preferred.

1.3.1.3. Possess experience with electronic health record systems and Microsoft products including Outlook, Teams, Word, Excel, and PowerPoint.

1.3.1.4. A current certification in basic Cardiopulmonary Resuscitation (CPR) to include Automated External Defibrillator (AED) training.

1.3.1.5. Five years of experience as a Certified Athletic Trainer after graduation.

1.3.1.6. Experience must include at least three years treating collegiate, professionals, or Olympic athletes. Experience treating Special Operations Forces (SOF) operators or other Department of Defense (DoD) HPO programs will be treated as equivalent experience.

1.4.1 AT Level II Qualifications

1.4.1.1. Bachelor’s degree in athletic training from a college or university accredited by the Commission on Accreditation of Athletic Training Education (CAATE).

1.4.1.2. Possess and maintain a current Certification in Athletic Training through the Board of Certification (BOC). Possession and maintenance of a current certificate from the National Strength and Conditioning Association (NSCA) as a Certified Strength and Conditioning Specialist (CSCS) is preferred.

1.4.1.3. Experience with electronic health record systems and Microsoft products including Outlook, Teams, Word, Excel, and PowerPoint.

1.4.1.4. A current certification in basic Cardiopulmonary Resuscitation (CPR) to include Automated External Defibrillator (AED) training.

1.4.1.5. Two or more years of experience as a Certified Athletic Trainer after graduation.

1.4.1.6. At least three years’ experience treating collegiate, professional, or Olympic athletes.

Experience treating SOF operators or other DoD HPO programs will be treated as equivalent experience.

1.5. AT Duties, Tasks, and Responsibilities

1.5.1 Perform a full range of Certified Athletic Trainer duties. All services performed will fall within those guidelines established by the National Athletic Trainers Association, American College of Sports Medicine, and American Medical Society for Sports Medicine.

1.5.2. Prevent, recognize, treat, and rehabilitate injuries.

1.5.3. Provide evaluation and treatment of musculoskeletal injuries incurred, including, but not limited to the following: progressive resistance exercise (PRE), open and closed chain kinetic exercises, proprioceptive neuromuscular facilitation (PNF), manual therapy and joint mobilization, and all varieties of treatment modalities.

1.5.4. Provide treatment for soft tissue damage, acute and chronic edema, post-surgical effusion, muscle atrophy, pain, overuse injuries, decreased circulation and loss of strength due to injury or biomechanical imbalance.

1.5.5. Provide emergency first aid, evaluation and treatment of injuries, and aid in preliminary diagnosis to include recognition of severity of injury, rendering initial treatment and performing initial examination.

15.6. Design and fabricate protective pads, equipment and braces for the prevention and treatment of injuries including the use of proper taping techniques.

1.5.7. The AT must be credentialed by the MTF and will be a non-privileged provider. The contractor provider is authorized to provide healthcare consistent with the scope of practice. The scope of practice is defined by the Board of Certification Standards of Professional Practice. No healthcare will be provided by contractor providers who have not yet completed Primary Source Verification, credentialing requirements and the written standard protocol agreement. All healthcare provided by the contractor, including oversight, quality of care, and medical records management, will be in adherence with Air Force, DoD, and Defense Health Agency (DHA) instructions. The ATC provides promotion and education on overall conditioning, performance enhancement, and health, work and exercise-related injury prevention, acute and chronic musculoskeletal injury and exercise-induced illness assessment, diagnosis, treatment, and rehabilitation, psychosocial strategies and referral and data collection to monitor and demonstrate effectiveness.

1.5.8. Attendance and participation in human performance update briefs to squadron, group, and 355th Wing embedded healthcare team meetings held during normal business hours.

1.5.9. Rehabilitation is intended to strengthen the core musculoskeletal (MSK) system to enhance resistance to musculoskeletal injury and improve body mechanics. Also, overall MSK strengthening and healthy lifestyle education is addressed as part of an overall health maintenance program to enhance injury resistance. As such overall strength and conditioning, focusing on commonly injured areas amongst Air Force maintenance personnel, will improve the overall quality of life for maintainers.

1.6. Certified Strength Conditioning Specialist

1.6.1. CSCS Qualifications

1.6.1.1. A bachelor’s degree (master’s degree preferred) in an accredited exercise science, health science, or physical education-related discipline.

1.6.1.2. A minimum of 5 years or more of demonstrable accumulated post-professional experience of developing long and short-range planning and coordination of sport/mission-specific performance programs resulting in attributable results with individual athletes and groups of athletes at the levels of NCAA Collegiate, Olympic, and/or professional sports. Experience with SOF operators or other HPO programs will be treated as an equivalent.

1.6.1.3. Possess and maintain current certification by the National Strength and Conditioning Association (NSCA) as a Certified Strength and Conditioning Specialist (CSCS) or the Strength & Conditioning Coach Certified (SCCC) through the Collegiate Strength & Conditioning Coaches association (CSCCA). Maintenance of this certification will be an enduring element of the requirement.

1.6.1.4. A current certification in basic Cardiopulmonary Resuscitation (CPR) to include Automated External Defibrillator (AED) training.

1.6.2. CSCS Duties, Tasks, and Responsibilities

1.6.2.1 Design, implement and monitor individualized strength and conditioning programs for Air Force personnel at home-station, temporary duty (TDY), or deployed.

1.6.2.2 Coordinate training programs with the HPO staff to ensure a safe and expeditious return to duty of assigned personnel recovering from injury.

1.6.2.3 Demonstrate and provide instruction and guidance on physical training, exercises, movements, and injury avoidance.

1.6.2.4 Utilize screening information to develop pre-habilitation protocol and interventions if needed.

1.6.2.5 Perform squadron member’s tests, measurements and evaluations and record findings to aid in developing and/or revising specifics of the treatment program or training program.

1.6.2.6 Refer all personnel with an apparent new or undiagnosed medical condition to a medical provider for evaluation and treatment.

1.6.2.7 Participate in periodic meetings to review and evaluate physical training programs and identify opportunities for improvement.

1.6.2.8 Attend, participate in, and promote interdisciplinary meetings with HPO staff, medical staff, and the HPO enterprise.

1.6.2.9 Participate in periodic in-service training for members of the HPO staff as appropriate.

Attend required training in accordance with guiding instructions.

1.6.2.10 Attend and participate in meetings with other HPO staff members and medical personnel as requested and/or required.

1.6.2.11 Conduct equipment, product, and literature reviews to ensure the HPO staff stays current with the provision of programming.

1.6.2.12 Provide input for the development and utilization of the HPO data collection strategies.

1.6.2.13 Participate in the collection and reporting of workload data as requested by the Group and Squadron Commanders.

1.6.2.14 Assist the designated representative in developing and updating criteria-based job descriptions and performance standards.

1.6.2.15 Maintain the safety and cleanliness of the HPO facility. Ensure that equipment and facilities are properly organized and utilized and are in safe working conditions.

1.6.2.16 Perform inventory of HPO supplies and resources, assist in preparing equipment and supply requisitions to replenish exhausted supplies, conduct preventive maintenance for HPO equipment, and present new and emerging equipment for purchase consideration.

1.6.2.17 Be physically proficient to demonstrate all prescribed exercises/techniques. The contractor must be able to lift and manipulate loads and weights up to 25 kilograms.

1.7. Performance Dietician (PD)

1.7.1. Qualifications

1.7.1.1. Possess a masters’ level degree in Nutrition Science or related field.

1.7.1.2. Hold certification from the Academy of Nutrition and Dietetics (AND) as a Registered Dietitian (RD).

1.7.1.3. Hold a specialty certification as a Certified Specialist in Sports Dietetics (CSSD). CSSD certification may be waived by the Contracting Officer if all other qualifications are met.

1.7.1.4. Certification as a Certified Strength and conditioning Specialist (CSCS), documented experience in human performance research, and/or experience treating Special Operations Forces (SOF) operators or other Department of Defense (DoD) HPO programs is preferred.

1.7.1.5. Possess current and valid state certification/licensure.

1.7.1.6. A minimum of 3 years or more of demonstrable accumulated experience (continuous and sustained experience preferred) as a Performance Dietitian with sport/mission-specific performance programs resulting in attributable results with individual athletes and groups of athletes at the levels of NCAA Collegiate, Olympic, and/or professional sports. Experience with SOF operators or other HPO programs will be treated as an equivalent.

1.7.1.7. Be physically proficient to assist with strength and conditioning testing and training protocols. Ability to lift and manipulate loads and plates up to 25 kilograms.

1.7.1.8. The Dietician must be credentials by the MTF and will be a privileged provider.

1.7.1.9. Possess a current certification in basic Cardiopulmonary Resuscitation (CPR) to include Automated External Defibrillator (AED) training.

1.7.2. Duties, Tasks, and Responsibilities

1.7.2.1 Provide nutritional planning, counseling, and documentation that is guided by evidence-based peer-reviewed literature.

1.7.2.2 Advise the chain of command on issues pertinent to nutrition and performance nutrition.

1.7.2.3 Work within their scope of practice, which may include ordering labs.

1.7.2.4 Provide individual and group counseling for guidance on performance nutrition.

1.7.2.5 Design and implement performance nutrition programs for Airmen in home station, Temporary Duty (TDY), and deployed settings.

1.7.2.6 Develop nutritional protocols and guidelines for rehabilitation and performance.

1.7.2.7 Collaborate with the Government HPO Program Manager and/or Coordinator for implementation of new protocols and guidelines.

1.7.2.8 Serve as an advisor on dining facility and/or galley nutrition and liaison between the base food services and squadron leadership.

1.7.2.9 Attend and participate in meetings with other HPO staff members and medical personnel as requested and/or required.

1.7.2.10 Serve as an advisor on supplementary nutrition, supplements, and performance enhancing substances within the HPO program.

1.7.2.11 Attend required training in accordance with guiding instructions. Squadrons will allow for attendance at necessary conferences or courses to complete continuing education units required to maintain certification.

1.7.2.12 Maintain 100% compliance with local mandatory command training requirements.

1.7.2.13 Ensure adequate educational materials are available.

1.7.2.14 Assist with supply inventories. Provide input on supply needs.

1.7.2.15 Ensure that equipment and facilities under the purview of the Performance Dietitian are in safe working condition and are properly utilized.

1.7.2.16 Ensure that records are updated as required. Participate in periodic in-service training for members of the HPO Staff.

1.7.2.17 Perform administrative duties, which may include maintaining records of workload, and participating in education programs.

1.7.2.18 Participate in peer (record) reviews as directed and required.

1.7.2.19 Develop and promulgate training materials as requested and required by the HPO program Manager and/or Coordinator.

1.7.2.20 Perform other tasks, within the scope of the Performance Dietitian position description, as assigned by the HPO program Manager and/or Coordinator.

1.7.2.21 Document work performed, utilization, encounters, referrals, and all other information in the Military’s Electronic Health Record (i.e., AHLTA, MHS GENESIS, etc.) and/or the HP Enterprise-wide database (e.g., Smartabase, etc.), as directed by HP program Manager and/or Coordinator.

1.7.2.22 Collect and report all data as requested by the HPO program Manager and/or Coordinator.

1.7.2.23 Proficiently utilize computers, software, and technologies as required and requested by the HPO program Manager and/or Coordinator

1.8 Contract Manager. Upon contract award, the contractor will designate a primary and alternate contract manager (CM) who will ensure performance under this contract. The name of the primary and alternate CM must be designated in writing to the Contracting Officer and the Contracting Officer’s Representative (COR). The CM and alternate will have full authority to act for the contractor on all contract matters relating to daily operation of this contract and will work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM will ensure contractor employees do not perform any services outside the scope of the contract without an official modification issued by the Contracting Officer.

1.8.1 Availability of Contract Manager. The CM or alternate will be available within 60 minutes by telephone during normal duty hours (see PWS paragraph 14.6., Hours of Performance) to discuss problem areas. After normal duty hours the contract manager will be available within 3 hours.

1.8.2 Contracting Officer’s Representative (COR). The Contracting Officer will designate a COR at DMAFB who will represent the Contracting Officer regarding all matters of a technical nature only and will be the direct interface with on-site contractor personnel during the performance of this contract. The COR has no authority to make any changes to the contract. All contract changes must be issued in writing and signed by the Contracting Officer.

1.8.3 Government Quality Assurance. The COR will evaluate the contractor's performance under this contract in accordance with the Government’s Quality Assurance Surveillance Plan (QASP). The QASP is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with contract performance standards. The QASP provides a systematic method to evaluate performance to include how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels for each of the metrics identified in PWS paragraph 4.0, Services Summary. The QASP is created with the premise that the contractor is responsible for management and quality control to meet the terms of the contract while the Government is responsible for quality assurance.

1.8.4 Contractor Quality Control Plan. Upon contract award and before performance begins, the contractor must submit a Quality Control Plan to the Contracting Officer and COR. The Contracting Officer will notify the contractor of acceptance or required modifications to the plan.

The contractor will make appropriate modifications and obtain acceptance of the plan by the Contracting Officer. The contractor's quality control plan will contain, as a minimum, the following items:

a. A description of the inspection system to cover all services. The description will include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

b. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

c. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

1.9 Place of Performance. The contractor will primarily perform services at various locations on DMAFB in Tucson, AZ. Occasionally, performance may be needed in the Tucson local area. Any travel within 40 miles of DMAFB will be considered local travel and will not be reimbursed by the Government.

1.9.1 Hours of Performance. The performance hours of the various HPO Hubs will vary based on the needs of the individual hub. Each position will be expected to work a standard 40-hour work week with a 8-hour shift per day. Alternative work schedules may be authorized as outlined in 1.4.6.2.

1.9.2 Performance Outside of Normal Hours of Operation. Contractor personnel may be required to work on some nights and/or weekends at no increase in the contract price. The Contracting Officer will notify the contractor’s Contract Manager when performance outside of normal duty hours is required. Compensatory time for performance outside of normal duty hours or travel must be coordinated with the Contracting Officer and the COR.

1.9.3 Alternative/Compressed Work Schedule. At the mutual agreement of the Contracting Officer and the contractor, alternate or compressed work schedules, not to exceed 80 hours per pay period, may be implemented to accomplish mission requirements. Any changes in the schedule must be coordinated between the Contracting Officer, the COR, and the contractor, to include adjustments to daily schedules due to unforeseen, on-call service hours provided by the contractor in performance of the services included herein. Upon coordination between the Contracting Officer and the COR, the Government reserves the right to change shift hours with a five-day notice to accommodate squadron member’s care needs and mission requirements.

1.9.4 Programmed Absences. The Contract Manager will give written notification to the COR at least two weeks in advance for employee programmed absences. The Contract Manager will also provide a written notification to the COR when contractor employees will be absent for appointments, prior to the appointment dates. Contractor employee absences do not relieve the contractor’s responsibility for providing all contract services. A temporary contractor employee is expected for any programmed absence that exceeds 10 business days, unless otherwise coordinated with the COR and Contracting Officer.

1.9.5 Medical and Emergency Absences. In the event a contractor employee cannot perform services due to medical reasons or an emergency, the Contract Manager will notify the COR, within three hours of contractor employee start time. The Contract Manager will provide an estimated return date for the contractor employee.

1.9.6 The contractor is not permitted to telework in support of this requirement without the approval of the Contracting Officer.

1.9.7 Continuation of Essential DoD Contractor Services During Crises. The Government has determined that the services in this Performance Work Statement (PWS) are not mission essential and are not required during a crisis, in accordance with Department of Defense Federal Acquisition Regulation Supplement (DFARS), Subpart 237.76, Continuation of Essential Contractor Services.

1.9.8 Recognized Holidays. The following are recognized United States federal holidays.

Contractor personnel will not perform routine services on these days, or the day set aside for observance.

New Year’s Day Labor Day Martin Luther King Jr's Birthday Columbus Day President’s Day Veterans Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

1.9.10 Unscheduled Gate Closure. Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay.

This cannot be predicted or prevented. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee's driving privileges on

DMAFB.

1.9.11 DMAFB Closures. Contractor personnel will not report to work on those days the Government or installation is closed due to inclement weather, national emergencies, or other events requiring installation closure. For official Air Force or base-level Family Days, or holidays granted by Executive Order, the Government is not liable for the contractor's costs incurred for work at the locale affected by the shutdown.

1.9.12 Contractor Travel. Contractors may be required to travel on this contract IAW paragraph

1.9. The contractor employee will not be reimbursed for travel to obtain certifications or maintain certification currency.

1.9.13 Smoking in Air Force Facilities. Contractor employees are advised that the Air Force has placed restrictions on the smoking of tobacco products in and around Air Force facilities. DAFI 48-104, Tobacco Free Living, outlines the procedures used by the Commander to control smoking in facilities. Contractor employees and visitors are subject to the same restrictions as Government personnel. Smoking is only permitted in specifically designated outdoor smoking areas.

1.9.14 Illegal Substances. Illegal substance possession and/or use will not be tolerated on any military installation, including DMAFB. The contractor will ensure contractor employees who have base access do not possess and/or use illegal substances, including medically prescribed substances. All contractors and subcontractors are required to adhere to all local, state, and federal laws concerning possession and/or use of illegal substances. Contractors found to be in possession of illegal substances will be barred from the installation and subject to arrest and prosecution by local authorities.

1.9.15 Communication. Contractor employees will maintain open and professional communication with Government personnel, military and civilian, and other contractor employees.

COR will report valid complaints in writing to the Contracting Officer for action. Valid complaints will be considered a performance failure. The contractor will resolve all substantiated complaints immediately upon notification of the complaint.

1.9.16 Contractor Employee Conduct. The Government reserves the right to require removal from the installation any contractor employee who endangers persons or property, whose actions are inconsistent with professional conduct, whose continued employment is inconsistent with the interest of military security or who is found to be incapacitated or under the influence of alcohol, drugs, or other substances. Removal of employees for any reason does not relieve the contractor of the requirement to perform contract services.

1.10 Security Requirements

1.10.1 The contractor will comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor will also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation's Security Forces, Director of Emergency Services or Unit Security Manager (USM). The contractor will ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Air Force and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes. The contractor will:

a. Comply with the Federal Information Security Management Act of 2002 and all DoD and Air Force requirements for access to sensitive, but unclassified information and classified systems.

b. Provide properly cleared personnel, providing security briefings, and ensuring compliance by its employees with the Government or contractor security regulations.

c. Comply with all administrative and security requirements to obtain a Common Access Card (CAC).

d. Obtain Non-secure Internet Protocol Routing Network (NIPRNet) user accounts, as required by the COR.

e. Return of ALL badges (controlled/restricted area, local access, building, etc.) to include CAC and any other Government property upon contract completion or when contractor personnel no longer require access to the installation (e.g., quits or the contract is terminated).

f. Coordinate with the Contracting Officer or the COR on all security issues and to gain access to the base and all areas necessary to execute this project.

g. Comply with established security procedures for entering an installation and its facilities, including special security procedures for entry to restricted or controlled areas. The Government reserves the right to refuse entry to any individual at any work location.

h. Protect DoD information technology resources (e.g., installations, personnel, equipment, electronic media, documents, etc.) from damage, loss, theft, or unauthorized physical access. The contractor will ensure physical security is in accordance with DoD Instruction (DoDI) 8500.01, Cybersecurity.

i. Contractor employees will become familiar with and obey the regulations of the installation, including fire, traffic, safety, and security regulations while on the installation. All contractor employees will carry proper identification with them at all times while on DMAFB.

1.10.2 COMSEC/ IT Security. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time the contractor places or receives a call they are subject to COMSEC procedures. The contractor will ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor will abide by all Government regulations concerning the authorized use of the Government's computer network, including restrictions against using the network to recruit Government personnel or advertise job openings.

1.10.3 Use of Government Information Systems. Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy, and their actions affect the most vulnerable portion of the Air Force's and Air Force Reserve Enterprise Information (EI). Contractor employees will have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees will:

a. Comply with the Air Force Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training in accordance with (IAW) AFPD 17-1, Information Dominance Governance and Management.

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.10.4 Controlled Unclassified Information (CUI). CUI is unclassified information requiring safeguarding and dissemination controls, consistent with applicable law, regulation, or Government-wide policy. In accordance with DoDI 5200.48_Department of the Air Force Instruction (DAFI) 16-1403, Controlled Unclassified Information (CUI), the contractor must protect CUI, regardless of its form, always in a manner that minimizes the risk of unauthorized disclosure while allowing for access by authorized holders. Contractor personnel working with CUI will not expose CUI to unauthorized users or others who do not have a lawful Government purpose to see it. When not under continuous monitoring or physical control, the contractor will store hardcopy CUI documents in a locked desk, file cabinet, or similar means, where only authorized personnel have access. The following are examples of

CUI.

Personally Identifiable Information (PII) Sensitive Personally Identifiable Information (SPII) Proprietary Business Information (PBI) Unclassified Controlled Technical Information (UCTI) Operational Information Protected Health Information (PHI) Sensitive but Unclassified (SBU) Information Financial Information

1.10.5 Protection of Personally Identifiable Information. Personally Identifiable Information (PII) refers to information that can be used to distinguish or trace an individual’s identity either alone or when combined with other information that is linked or linkable to a specific individual.

PII may range from common data elements such as names, addresses, dates of birth, and places of employment, to identity documents, Social Security numbers (SSN) or other Government-issued identity, precise location information, medical history, and biometrics. The contractor will protect all PII encountered in the performance of services in accordance with DoDI 5400.11, DoD Privacy and Civil Liberties Programs. If a PII breach results from the contractor's violation of the policies, the contractor will bear all notification or costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.10.6 CAC Requirements. The Common Access Card (CAC) is the DoD's Federal Personal Identity Verification (PIV) credential. The issuance of a CAC will be based on four criteria; (1) eligibility for a CAC and (2) verification of DoD affiliation from an authoritative data source IAW DoDM 1000.13, Volume 1, DoD Identification (ID) Cards: ID Card Life Cycle, January 2014; (3) completion of background vetting requirements Verification (PIV) of Federal Employees and Contractors, August 2013, and DoDI 5200.02, DoD Personnel Security Program (PSP); and (4) verification of a claimed identity. CAC eligible personnel must be registered in the Defense

Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System according to the Federal Information Processing Standards (FIPS) Publication 201-2, Personal Identity

(TASS).

1.10.7 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements. The contractor will ensure CACs are obtained by all contract or subcontract personnel assigned to work on the Government site and/or requiring access to a DoD network. In accordance with DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC), September 2014, a favorably adjudicated T3 Investigation or equivalent in accordance with revised Federal Investigative Standards is the minimum investigation required for a final credentialing determination for a CAC. The contractor will make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and will be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.10.8 Mission Partner Sponsorship (MPS). The contractor is responsible for processing applications for CACs for every contractor employee who deploys with the military force or who has need to access any Government computer network in accordance with Federal Acquisition Regulation (FAR) 52.204-9, Personal Identity Verification of Contractor Personnel. The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least 15 calendar days advance notice to the Mission Partner Affiliation Sponsor (MPAS), unless there are extenuating circumstances approved by the COR or Contracting Officer.

It is required that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the MPAS application process and other CAC and security related matters.

CAC applications will be processed through the MPAS. The MPAS for this requirement will be provided upon contract award.

The Government will establish a MPS application account for each CAC request and will provide each contractor employee with a USER ID and Password, via email, to the FSO, as appropriate.

The FSO or contractor employee will access the MPS account and complete the CAC application (entering/editing contractor information as applicable) at:

https://mpartnerregweb.dmdc.osd.mil/mpartnerregweb/app/

The FSO or contractor employee will submit completed applications in MPS and will follow up to ensure that the MPAS is processing the request.

A CAC cannot be issued without evidence that a Special Agreement Checks inquiry has been completed and a T1 investigation has been initiated or a personnel security investigation (PSI) equal to or greater in scope than a T1 for the Sport Performance Psychology Professional position.

The Government will inform the contractor's applicant, via email, of one of the following:

a. Approved. *Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database, and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real- Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected. * The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

* The contractor will maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by Social Security Number and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list will be a valid (unexpired) State or Federal Government-issued picture identification (ID).

The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

CACs may be issued up to a five-year period but not longer than the ultimate completion date of the contract. CACs valid for longer than a one year period will be validated by the MPAS at or before the annual date of the contract. It is the contractor’s responsibility to obtain, secure, and return any CACs for contracted employees whose employment is terminated for the duration of this contract.

The contractor will return issued CACs to the TA, COR, or DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide it to the MPAS/COR if returned to the DEERS office.

1.10.9 MyLearning. All contractor employees and associated sub- contractor employees assigned to work on a Government site and/or requiring access to a DoD network will be required to register with MyLearning at commencement of services to complete the necessary training required of them initially and annually for the duration of the contract (i.e., DoD Information Assurance, OPSEC, Security Admin). MyLearning website: https://lms-jets.cce.af.mil/

1.10.10 Antiterrorism (AT) Level 1 Awareness Training. All contractor employees, including subcontractor employees, requiring access Government Installations, Facilities and Controlled Access areas will complete AT Level I awareness training within 15 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be submitted to the COR or Antiterrorism Representative. AT level I awareness training is available at the following website: http://jko.jten.mil.

1.10.11 Information Assurance (IA) / Information Technology (IT) Training and/or Certification. All contractor employees and associated sub-contractor employees will complete the DoD Information Assurance Awareness Cyber Awareness Challenge before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions will comply with DoD and Air Force training requirements in DoD Directive 8140.01, Cyberspace Workforce Management, and Air Force Policy Directive (AFPD) 17-1, Information Dominance Governance and Management, within 15days of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001, Information Assurance Contractor Training and Certification. and AFMAN 17-1301, Cybersecurity, contractor employees performing services supporting IA/IT functions will be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M will be completed upon contract award.

1.10.12 Operations Security (OPSEC). The contractor will adhere to the following minimum OPSEC requirements.

Contractor personnel will not discuss Government operations in public or over unprotected or unencrypted communications. Official business and controlled unclassified information may only be transmitted as directed in the PWS. The contractor will not post to company websites, publications, newsletters, or other media any images, data or information that reveal sensitive Government operations, personnel, equipment, and/or classified or controlled unclassified information. When in doubt, company press releases related to this contract will be coordinated through the COR or Contracting Officer, as applicable.

Observation of events, operations, physical changes, etc. may reveal National Security information, therefore specific restrictions are required to preclude unintentional release of information to unauthorized parties. (Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793.) Therefore, contractor personnel will not disclose to unauthorized third parties, post to unofficial sites (including Social Networking sites) any images, data, or information, or observed events that reveal sensitive Government operations, personnel, equipment, including, but not limited to the following: Tactics, techniques and procedures, production or work schedules, any visible or concealed modifications, upgrades, increases, change, or decreases in work/deployment frequency or Government personnel, vehicle, aircraft movements;

specialized equipment orders, deliveries, shipments, etc., The contractor will immediately report unauthorized disclosures and/or attempts to solicit this type of information by unauthorized third parties or others not affiliated with this contract to the COR or Contracting Officer.

Government issued badges, identification will be removed and/or concealed from plain sight when off base and will not be left in vehicles or unprotected. Badges and passes may not be duplicated, copied, or loaned to others. Lost or stolen identification badges, vehicle passes etc. will be immediately reported to the COR, Contracting Officer, and/or installation Security Office.

The contractor will practice OPSEC and implement countermeasures to protect critical information (CI) and other sensitive unclassified information, if applicable. Protection of CI includes the adherence to and execution of countermeasures which the contractor initiates or as provided by the COR/Contracting Officer, for CI on or related to this PWS.

Where a contract requires long term access to on-base facilities or other Government facilities, such as embedded contractors or participates in operations, they must complete applicable training and awareness familiarization, as required by the 355th WG OPSEC Coordinator.

Initial training may be provided by computer-based training, live training, or a combination of both.

Completion of OPSEC training is required for contractor personnel initially within 30 days of assignment.

The contractor is required to maintain individual training records for compliance purposes.

1.10.12.1 OPSEC Requirements/Plan. For the contractor to effectively comply with OPSEC provisions of the contract, the organization will provide the following guidance:

(1) Organization's Critical Information.

(2) Adversaries' collection of threat information as it applies to the organization's mission and the contract.

(3) Operations Security guidance: and (4) Specific OPSEC measures the organization requires (as appropriate).

1.10.12.2 OPSEC Training. In accordance with AFI 10-701, Operations Security, the 355th WG OPSEC Program Manager will provide OPSEC training or training materials to contractor employees within 90 days of employees' initial assignment to the contract and annually thereafter.

General organizational orientations may need to be supplemented by duty-related orientations in the work center targeted toward specific critical information and vulnerabilities associated with the work. Initial training (OPSEC 1301-OPSEC Fundamentals) and refresher training (Security Administration) are both available on the ADLS website.

1.10.13 Combating Trafficking in Persons. The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees will not engage in any forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The contractor will notify its employees of the United States Government's zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor will take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described in FAR 22.17, Combatting Trafficking in Persons.

1.10.14 Physical Security. Areas controlled by contractor employees will comply with base Operations Plans/Instructions for FPCON procedures, Random Anti-Terrorism Measures (RAMs) and local search/identification requirements. The contractor will safeguard all Government property including controlled forms provided for contractor use. At the close of each work period, Government facilities, equipment and materials will be secured.

1.10.15 Reporting Requirements. Contractor personnel will immediately report to an appropriate Government authority any information or circumstances of which they are aware may pose a threat to the security of Department of Defense personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor personnel are required to review suspicious activity reporting procedures. Contact the Government sponsoring agency’s Unit Antiterrorism Representative (UATR) to request Suspicious Activity Reporting training material. Contact the DMAFB Base Defense Operation Center (BDOC) to report actual suspicious activity at 520-228- 3200.

1.10.16 Incident Notification. Contractor personnel with access to a government computer will update their “At Hoc” profile with current contact information to ensure receipt of incident notification. Contractor personnel without computer access should be alert for notifications from the base public address system (i.e. Giant Voice). Additional notifications can be received via the DMAFB Facebook Page. In the event of an incident, contractor personnel should adhere to the guidance provided in the Antiterrorism Awareness Training.

1.10.17 Key Control. The contractor will implement methods of ensuring all keys/key cards issued by the Government are not lost or misplaced and are not used by unauthorized personnel.

NOTE: All references for keys include key cards. No keys issued by the Government will be duplicated. The contractor will include procedures covering key control in the QC Plan. Such procedures will include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor will immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.10.18 Lost/Duplicated Keys. In the event keys, other than master keys, are lost or duplicated the contractor will, upon direction by the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of lock or locks will be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.10.19 Limit Access. The contactor will prohibit the use of the Government issued keys/key cards by any person other than the contractor's employees. The contractor will prohibit the opening of locked areas by contractor employees from permitting the entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the Contracting Officer.

1.10.20 Contractor Travel on DMAFB. Contractor employees will not loiter in any working area before or after performing services. Upon completion of contract work, contractor employees will promptly depart DMAFB. All contractor employees will limit their travel on DMAFB only to the specific areas required for performance of services or in travel directly to and from these locations.

1.10.21 Base Entry Requirements. The contractor will obtain Government identification documents for all employees by submitting an application to the COR. The contractor must provide the full name, social security account number (SSAN), driver's license number (including state), and hours of required access, for each contractor employee. Any employee who does not have a driver's license must provide another official form of picture ID, such as INS work permit or an Arizona ID (available through the Arizona Department of Transportation). Any employee desiring to bring a privately owned vehicle on DMAFB must provide proof of automobile registration and at least the minimum required liability insurance, as well as a valid driver's license. Contractor ID cards will be available for pick up within ten working days after application is received by the appropriate squadron representative.

1.10.22 Contractor Vehicle Requirements.