PWS - HotDocs.pdf

STATEMENT OF WORK

FOR THE MAINTENANCE AND SUPPORT

OF SERVER/DEVELOPER/USER LICENSES

1. Scope. This Statement of Work defines the contractual requirements for the procurement of licenses, maintenance and support for HotDocs licenses.

1.1. Background. The U.S. Army Judge Advocate General Corps (JAGC) provides legal services for the Army, its Soldiers, family members, and retirees. Judge advocates serve as prosecutors and defense attorneys for criminal trials under the Uniform Code of Military Justice; they practice international, operational, labor, contract, environmental, tort and administrative law;

and provide routine legal service for the Soldier, retirees and their families. These routine legal services include, but are not limited to, preparation of powers of attorney, separation agreements, and miscellaneous Servicemember Civil Relief Act (SCRA) documents (affidavit of domicile, letter to creditor, letters terminating leases, etc.) and also assist in the deployment readiness process.

2. Applicable Documents. None

3. Requirements. The contractor shall provide licenses and perform software/product maintenance and support by providing updates, upgrades, patches, and technical service support to include troubleshooting and question-and-answer document building capabilities for the required software licenses. The contractor shall provide a maintenance and support agreement for the following commercial-off-the-shelf licenses for continued support and product updates/upgrades for the base year.

Base Year:

Server License 1 Developer Licenses 2 User Licenses 1,600

3.1. Other Requirements. Due to the worldwide usage of this software the contractor shall notify the Technical Point of Contact and Contracting Officer, in writing, of any scheduled maintenance that will impact the availability of this software. The contractor shall also notify the Technical Point of Contact and Contracting Officer, in writing, of any issues or potential issues that may affect performance. All patches, updates, and upgrades will be administered by government personnel on in-house servers.

DRAFT