PWS_H2F_30_January_2026.pdf

PERFORMANCE WORK STATEMENT (PWS)

HOLISTIC HEALTH AND FITNESS (H2F) SYSTEM

for Center for Initial Military Training (CIMT), Army Training and Doctrine Command (TRADOC)

1 January 2026

PART 1 - GENERAL INFORMATION

1. GENERAL: This is a non-personal service Task Order (TO) to provide support to the H2F System. The Contractor shall provide Strength and Conditioning Coaches (SCCs) and Cognitive Performance Specialists (CPSs) to function as integrated members of a Brigade (BDE) or Area Support Team (AST)-based multi-disciplinary team focused on optimizing Soldier readiness and performance within the Army’s new Holistic Health and Fitness (H2F) System. The H2F System is the Army’s primary investment in Soldier readiness and lethality, optimal physical and non-physical performance, reduced injury rates, improved rehabilitation after injury, and increased overall effectiveness of the Total Army. The system empowers and equips Soldiers to take charge of their health, fitness, and well-being in order to optimize individual performance, while preventing injury and disease. H2F Performance Teams will generally consist of the following personnel: Physical Therapist (PT), Registered Dietitian (RD), Occupational Therapist (OT), Athletic Trainer, SCC, and CPS. The Government will not exercise any supervision or control over Contractor and Subcontractor personnel performing the services herein. Contractor and Subcontractor personnel shall be accountable solely to the Contractor who in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide SCCs and CPSs. SCC and CPS services may be provided in the following locations: fitness centers/gyms, BDE / AST, or administrative areas, outdoors, ranges, field training environments, and at the Soldier Performance Readiness Center (SPRC). Work includes providing proactive health and wellness activities, injury prevention (IP) and performance optimization services. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform services as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property (GFP) and services. The Contractor shall perform to the standards in this TO.

1.1.1. The H2F System will require SCCs and CPSs to be imbedded within H2F Performance Teams across BDE / ASTs at various Government installations in four phases. (See Technical Exhibit (TE) 3, Places of Performance and TE 5, BDE / AST

H2F Structure). Once fielded, BDE / ASTs will be supported throughout the life of this TO. Some BDE / ASTs will require support at multiple geographically dispersed installations to provide services to subordinate units (See TE 3, Places of Performance and TE 4, Required Staffing Plan).

1.2. Background: Primary focus of this TO is to optimize individual and unit physical readiness and ability to perform warrior tasks and battle drills required for the BDE / AST’s mission. Physical readiness is defined as the ability to meet the physical demands of any duty or combat and accomplish the mission. Mental readiness is defined as the ability to meet the mental demands of combat or duty position. The SCCs and CPSs will work as part of the H2F Performance Team to develop a comprehensive, periodized education and services program integrated and synchronized with the BDE / AST and Battalion (BN) training calendars. Success is determined by the ability of the BDE / AST to perform its combat mission.

1.2.1. The H2F concept is vastly different from a clinical setting. The SCCs and CPSs will be embedded at the BDE / AST level. Most work will be performed in a Military training environment (i.e. fitness centers/gyms, BDE / AST, or administrative areas, outdoors, ranges, field training environments, and at the SPRC). Unless assigned to an Outside the Continental United States (OCONUS) unit, the Contractor shall not be deployed or travel TDY OCONUS or to support long duration training events in remote locations such as the National Training Center (NTC)/Joint Readiness Training Center (JRTC). Contractors are authorized short duration travel to support field training located between 50-250 miles from assigned place of performance. The Contractor shall not operate tactical vehicles. SCCs and CPSs shall be required to observe BDE / AST and below (i.e. BN, company, platoon, squad, team) specific training events (e.g., shooting range, obstacle courses, combatives training areas). SCCs and CPSs must be physically able to hike austere environments and terrain (i.e. rocky, no running water, no shelter, no bathroom, no climate control, inclement weather, loud, smoky) while carrying their own backpack with necessary supplies on occasion (<20% of the time). Well-trained, combat-ready Soldiers are best produced by allocating health and wellness assets that facilitate the early identification and management of Musculoskeletal (MSK) injuries, prevention of injuries, and optimization of physical performance.

1.2.2. Soldiers perform repetitive physical tasks, such as, foot marching, drill and ceremony, rifle marksmanship, and repeated obstacle course circuits, resulting in a high number of overuse-type injuries. The types of injuries commonly seen in the Army are very similar to those commonly seen in athletics, including sprains, strains, tendonitis, and stress fractures. To prevent injury, increase physical resiliency and optimize physical performance, the Army will contract SCC and CPS services as part of a H2F Performance Team for designated installation/BDE / AST sites.

1.3. Scope: The scope of this TO is to provide non-personal services in support of the H2F System.

1.3.1. The Contractor shall provide full time equivalent (FTE) Contractor employees to support locations listed in TE 3, Places of Performance during the periods of performance indicated. Performance under the TO may require Contractor employees to operate general purpose Government provided vehicles, which includes Non-tactical Vehicle (NTV), non-owned vehicles (General Services Administration (GSA)), hired vehicles (rental) (including passenger vehicles, and trucks), consistent with duty requirements of the PWS (such instances require a valid vehicle operator’s license appropriate to the vehicle being operated, completion of the GSA Defensive Driving Course training, and proof of valid insurance). Additionally, performance under this TO may require all Contractor employees to ride on watercraft, aircraft, and other vehicles utilized by units to accomplish their missions.

1.3.2. The SCCs and CPSs will be embedded at the BDE / AST level in a Military setting. The preponderance of work will be performed in a Military training environment (e.g., fitness center, administrative area, outdoors, range, field training area etc.), which may require local travel.

1.3.3. While it is industry practice for SCCs and CPSs to interact with businesses/vendors and to accept gifts or free supplies, products, and materials for personal use or for use in their practice, the Contractor shall not do so while working on this TO.

1.3.4. SCCs and CPSs at designated sites function to reduce medical attrition and increase Military manpower. These SCCs and CPSs will improve BDE / AST readiness through Army-specific functional fitness training programs, in accordance with (IAW) Field Manual (FM) 7-22 and the H2F Center for Army Lessons Learned (CALL) Manual which are designed to meet each BDE / AST’s Program of Instruction (POI) requirements. Services will target human performance optimization, injury risk reduction and reconditioning education services.

1.3.5. Places of Performance: Work under this TO will be performed at assigned BDE / ASTs and subordinate units IAW TE 3, Places of Performance. While each SCC and CPS will be assigned to a primary location or specific BDE / AST, there may be instances where changes in assignment within the installation (temporary or permanent) may be required to meet mission needs. These changes in assignment will be coordinated between the Government and the Contractor.

1.3.6. Period of Performance (POP): The Government will award a Firm Fixed Price (FFP) TO under the Human Resources Solutions (HRS) Personnel Life Cycle Support (PLS) Multiple Award TO Contract (MATOC) with a Cost Reimbursement (no fee) Contract Line Item Number (CLIN) for Other Direct Costs. The POP for this TO shall consist of a 5-month base period (inclusive of a 31-day entrance transition period (or the period of time between TO award date and the start of full performance, whichever is the lesser amount of time)) and four 12-month option periods.

1.3.7. Eleven Legal Federal Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day

Independence Day

The Department of Labor (DOL) wage determinations applicable to this TO may require additional holidays than those stated above. The Contractor is responsible for complying with wage determination requirements and all other appropriate DOL laws and regulations, as applicable.

1.3.8. Training Holidays: The Military may designate a weekday as a training holiday and/or a mandatory training day if doing so would provide a three-day or four-day holiday weekend (e.g., Thanksgiving weekend, Friday is usually a Military training holiday). However, training holidays do not apply to Contractor employees.

1.3.9. Hours of Operation: The Contractor shall be responsible for conducting business Monday thru Friday, except federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The Contractor shall provide services as scheduled, which may occur outside of normal hours of operation and on weekends due to varying BDE / AST schedules and location.

1.3.9.1. Scheduling: Schedules are subject to change due to training events/schedules, exodus, holidays, and unexpected events. Some workdays may be less or greater than eight hours. SCCs and CPSs are expected to work a 40-hour workweek and/or 80-hours within a two-week time period to accommodate training schedules. No overtime payment is authorized. Hours worked begin at the first place of duty for the day and end at the last place of duty for the day.

1.3.9.2. Extended Absences: The Contractor shall provide a temporary backfill for any Contractor employee whose temporary extended absence extends beyond 10 workdays. The Contractor shall notify the local Government Technical Monitor (GTM) immediately upon discovery of the need for an extended absence and provide their backfill plan within 48 hours following notification.

1.3.9.3. Telework: The Government may permit telework by Contractor employees on occasions when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government's mission-critical operations stay operational during times of Local/National Emergency or incidents of Local/National Significance. Guidance from Army Senior and/or Installation leadership will be adhered to for those incident’s mitigation strategies (e.g. pandemic). Telework may be implemented on an installation-by-installation basis. The Contractor's telework plan, to include the date(s), hours of operation, and description of tasks to be performed, shall be submitted to the Contracting Officer (KO) for review and approval NLT 30 days after TO award and prior to implementation. The Contractor shall coordinate what specific requirements can be performed via telework and/or at an alternate work location with the Contracting Officer’s Representative (COR) at the requiring activity (COR-RA) and are instructed to abide by their official company policies for telework and utilizing alternate work locations to perform the Government's requirements called for under the TO. This plan shall include a component for short-term (two working days or less) as well as long-term (greater than two working days) per labor category. The Contractor shall obtain BDE / AST Program Director (BDE / AST PD) approval prior to commencement of any telework, except as noted in PWS

1.3.9.3.1. Use of alternate work locations and/or Telework shall be at no additional cost to the Government to include but not limited to equipment, facilities, Internet connectivity/access, etc. The Government is not authorizing the use of off-site rates to accomplish alternate work locations and will not be responsible for any associated costs. Personal or company issued equipment may not be used to access the Government network infrastructure; examples include using Virtual Port Network (VPN) or a corporate network.

1.3.9.3.1. Telework is authorized without pre-approval in the event of an unexpected installation closure. The Contractor shall notify the BDE / AST PD and the COR-RA should this occur.

1.3.10. Quality Control (QC): The Contractor shall have an established effective quality control program to ensure services are performed IAW TO requirements. The Contractor’s quality control program is how the Contractor ensures that work performed complies with the requirement of the TO. The Contractor shall develop and implement a Quality Control Plan (QCP) specific to this TO that addresses processes and procedures implemented to ensure performance meets all requirements of the TO and submit for Government review and approval IAW Contract Data Requirements List (CDRL) C001. Any changes to the QCP during performance of the TO shall be submitted to the COR-RA and KO, within five business days of the proposed change, for review and approval. The QCP shall contain at a minimum:

• Contract and TO number.

• Description of processes and controls used to verify acceptable performance.

• Contractor developed metrics used to verify performance level of each TO objective.

• The metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the % or reportable outcome.

• The TO objectives, associated standards, metrics, and quantitative values for each metric shall be reported in the monthly Task Order Status Report (TOSR) that clearly identifies the monthly performance level against each TO objectives.

• Written Code of Business Ethics. The Contractor shall have a written code of business ethics which includes the process to identify and handle ethical issues related to the business practice.

• Written Emergency Management Plan. The Contractor shall have a written emergency management plan which includes an analysis of potential emergencies that could affect service performance, notification processes, backup communication systems, and a periodic test of the plan.

• Written Policy to Address Privacy, Confidentiality and Security of Information.

Policies shall include information about the appropriate use of social media with regard to treating Military personnel; and proper handling of data collection/research IAW this TO.

1.3.11. Government Oversight and Quality Assurance (QA): The Government will provide oversight and surveillance of TO performance through the coordinated effort of the assigned KO, COR-RA and GTM at the installation and BDE / AST levels. The Government may designate GTMs at other levels as deemed appropriate by the KO.

The Government will monitor the Contractor’s performance under this TO IAW the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s).

1.4. General Information

1.4.1. Reserved

1.4.2. Media and Other Inquiries/Engagements: The Contractor shall not respond to any media inquiries or complaints. All inquiries and complaints from the media, third parties, private or public agencies shall be immediately relayed to the COR-RA.

1.4.3. Social Media: The Contractor shall not post any information, documents or photographs related to their position and/or duties related to this TO. Posting information on Soldiers or any other items related to their contract position is strictly forbidden. A re-post from an official Army social media account is acceptable, however posting on personal accounts about H2F, sharing pictures of Soldiers, and stating a specific BDE / AST is not authorized.

1.4.4. Research: The Contractor shall not share information, documents, healthcare inquiries, photographs, or data to any outside entities, under any circumstance, particularly with regard to any research requests. Any research inquiries or requests for information shall immediately be referred to the COR-RA. The Contractor shall share data inquiries when requested by Government personnel providing TO oversight.

Presentations at a professional conference may only be presented with pre-approval by BDE / AST PAO, COR-RA, and BDE / AST leadership. Contractors are not authorized to represent the Army and need to include a disclaimer when giving presentations.

1.4.5. Tobacco Usage: The Contractor shall ensure that its Contractor employees comply with the Government tobacco policy.

1.4.6. Fraternization: The Contractor shall not fraternize with Soldiers or Department of the Army (DA) Civilian employees that are being supported by or associated with this TO, to include “the perception of fraternization” as is reflected in Army Regulation (AR) 600-20.

1.4.7. Business Agreements: The Contractor shall not enter into business agreements with Soldiers with the exception of a landlord agreement. The Contractor shall not enter into business agreements with any Soldiers or DA Civilian employees (or their immediate family) being supported by or associated with this TO.

1.4.8. Off-Duty Employment: The Contractor employees are not prohibited from conducting a private practice of their profession or from engaging in other employment.

However, the Contractor shall not, while performing under this TO, engage in other employment that creates a conflict of interest, violates federal law, or potentially compromises the quality of their work under this TO. Further, such private practice or other employment shall not be conducted during those hours in which the Contractor is required to render services under this TO. The Contractor shall make no use of the Government facilities or property provided under this TO in connection with other employment.

1.4.9. Billing of Beneficiaries: The Contractor employees shall not request or accept compensation of any kind for beneficiaries treated, procedures performed, or any other actions provided outside the terms and conditions of this TO. While on duty, the Contractor shall not advise, recommend, or suggest to individuals authorized to receive services at Government expense that such individuals should receive services from the Contractor when he/she is not on duty, or from a partner or group associated in practice with the Contractor.

1.4.10. Employment of Government Personnel: The Contractor shall not employ active-duty Military or DA Civilian employees to perform services under this TO unless approved by the KO on a case-by-case basis.

1.4.11. Confidentiality of Information: All financial, statistical, personnel, and technical data furnished, produced, or otherwise available to the Contractor during the performance of this TO are considered confidential business information and shall not be used for purposes other than performance of work under this TO. The Contractor shall not release any of the above information without prior written consent of the KO.

The Contractor shall not use Soldier care rendered pursuant to this contract as part of a study, research project, publication, or presentation at professional conference.

Contractors are not privy to Soldier information based on SCC or CPS Soldier care interactions. The Contractor shall adhere to standards pertaining to the access of all Soldier information laws and regulations.

1.4.12. Emergency Health Care: The Military Treatment Facility (MTF) will provide emergency health care for injuries or life-threatening medical emergencies to the Contractor occurring while on duty. The Contractor shall reimburse the Government for medical services provided unless the required health care is both not covered by worker’s compensation insurance and the Contractor employee is otherwise entitled to receive Government medical services.

1.4.13. Government Systems: The Contractor shall operate and manipulate automated systems that may include, but are not limited to, unit SharePoint sites.

Units utilize these systems to house H2F team documents, share calendars, schedule Soldier appointments, and other purposes as directed by the unit or

BDE / AST PD.

1.4.14. KO Authority: A person duly appointed with the authority to enter into, administer and terminate contracts/TOs on behalf of the Government. The KO is the only person who can legally commit the Government and only the KO, as the Government’s agent, can modify the contract/TO. The KO is the final authority for determining the adequacy of the Contractor’s performance. KO decisions arising under or relating to the contract/TO are final. In the event that the Contractor effects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the Contractor.

1.4.15. COR: At a minimum, two CORs will be identified by separate letter. The KO will appoint a COR-RA, usually located at the functional program office, and a COR at the enterprise-level, located at the HRS program office (COR-HRS). CORs monitor all technical aspects of the TO and assist in TO administration. Individuals designated in writing by the KO to perform specific technical and administrative functions within the scope and limitations of their written appointment (e.g., surveillance of Contractor’s performance, accept services). CORs are not empowered to make any contractual commitments or authorize any changes to the TO/contract or in any way obligate additional funds by the Government; such authority rests solely with the KO.

1.4.15.1. COR-RA: The COR-RA is the Government’s technical expert and will be appointed by the KO identified by separate letter. Within the limitations of the appointment, the COR-RA shall provide technical assistance to the COR-HRS, and is authorized to perform the functions as identified in the KO appointment letter. These functions may include: perform or cause to be performed inspections necessary in connection with TO performance and verify that the Contractor has corrected all deficiencies; monitor Contractor's performance and notify the KO, COR-HRS, and Contractor of any deficiencies; coordinate availability of GFP; and provide site entry of Contractor personnel. The COR-RA will participate in “Interim Progress Reviews” (IPR) with the Contractor and HR Solutions staff. A letter of designation issued to the COR- RA, a copy of which is provided to the Contractor, states the responsibilities and limitations of the COR-RA. The COR-RA is not authorized to change any of the terms and conditions of the resulting TO.

1.4.15.2. COR-HRS: The COR-HRS will be appointed by the KO by separate letter.

Within the limitations of the appointment the COR-HRS is authorized to perform the functions as identified in said appointment letter. These functions may include: assure that the Contractor performs the technical requirements of the TO; perform or cause to be performed inspections necessary in connection with TO performance and verify that the Contractor has corrected all deficiencies; maintain written and oral communications with the Contractor concerning technical aspects of the TO; issue written interpretations of technical requirements, including Government drawings, designs, specifications;

monitor Contractor's performance and notify both the KO and Contractor of any deficiencies. A letter of designation issued to the COR-HRS, a copy of which is sent to the Contractor, states the responsibilities and limitations of this COR-HRS, specifically with regard to changes in cost or price, estimates or changes in delivery dates. The COR-HRS is not authorized to change any of the terms and conditions of the resulting

TO.

1.4.16. GTM: While a COR is the only officially appointed representative of the KO, given the scope and complexity of some service contracts, other individuals may assist the COR in monitoring a Contractor’s performance against the requirements in the TO. These individuals will be identified as GTMs. For this TO, the Government will appoint GTMs at installation and BDE / AST level. The most common reason for designating additional technical monitors to support the COR is physical proximity to the Contractor’s worksite, although they may also be appointed because of special skills or knowledge necessary for effective monitoring of the Contractor’s work. When appropriate, the requiring activity will designate GTMs necessary to aid the COR-RA in observing a Contractor’s performance and reporting discrepancies to the COR-RA and/or COR-HRS. The GTM is not empowered to make any contractual commitments or authorize any changes to the TO/contract or in any way obligate additional funds by the Government; such authority rests solely with the KO. A GTM will be designated for each place of performance.

1.5. Security Requirements

1.5.1. Government Equipment and Facilities Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property, including keys and key cards (if applicable), provided for Contractor/Subcontractor use. At the close of each work period, Government facilities, equipment, and materials under Contractor’s responsibility shall be secured in accordance with AR 380-5 and AR 25-2. The Contractor/Subcontractor shall return all Government Furnished Material (GFM) / GFP to the BDE / AST PD at the end of the TO period of performance or in the event of a TO termination. The Contractor shall notify the COR-RA of the status of this transfer back to the Government upon completion.

1.5.2. Key Control: If applicable, the Contractor shall be responsible for any keys issued by the Government to the Contractor personnel for use in Government facilities.

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized personnel. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO.

1.5.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks;

however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the Contractor shall be responsible for reimbursing the Government the total cost of re-keying or the replacement of the lock or locks. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the Contractor shall reimburse the Government for the total cost.

1.5.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any personnel other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of personnel other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.5.3. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized personnel. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.5.4. Installation/ Facility Access and General Protection: The Contractor and all associated Subcontractor(s) employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The Contractor and all associated Subcontractor(s) employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor workforce must comply with all personal identity verification requirements (Federal Acquisition Regulation [FAR] clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this TO, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.5.5. Personnel Security: To perform on this unclassified TO, Contractor personnel shall have, at a minimum, a favorably adjudicated Tier 1 investigation (or equivalent or higher), and no derogatory information under Homeland Security Presidential Directive (HSPD)-12 CAC credentialing criteria since the date of their last Federal investigation. If Contractor personnel do not have a record of an investigation that meets the HSPD-12 CAC credentialing requirement, or has had a 24-month break or more in Federal affiliated service since their last suitability or national security investigation, the sponsoring Government activity will ensure the Contractor personnel is processed by the Government servicing security office for a Tier 1 investigation within 7 calendar days of starting TO work.

1.5.6. Security Background Investigation Results: The Government may allow an interim clearance to perform duties on this TO. However, if a security or background investigation results in an unfavorable finding and final clearance will not be awarded, the Contractor and individual Contractor employee will be notified. The Contractor employee will not be granted further access to the installation and will not be qualified to perform services on the TO. All Identifications (IDs), Common Access Cards (CACs) and any other items previously issued by the Government shall be returned to the Government.

1.5.7. Common Access Card (CAC): The Contractor shall not begin performance under this TO until the complete documentation for a Tier 1 background investigation has been submitted IAW local policies and procedures. Contractor employees under this TO who require access to DOD facilities, information systems, or networks are required to obtain a Government issued CAC. Proof of employment and security clearance / favorable background check IAW with DoD Regulation 5200.46 is required before a CAC will be issued authorizing access to the Installation and Government computer systems. CACs may not be issued to Contractor/subcontractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Mission Partner Identity, Credential and Access Management (MP ICAM) system, or applicable system, is a secure and authorized means of entering Contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter Contractor data into MP ICAM, the Contractor/subcontractor's data must be resident in Defense Information System for Security (DISS). Personnel who are not in DISS will be required to register at a site where an equivalent background vetting will be accomplished IAW Federal Information Processing Standards (FIPS) 201-3. The Contractor shall account for all forms of Government-provided identification credentials issued to its employees in connection with performance under the TO. The Contractor shall return all identification credentials to the issuing agency at the earliest of any of the circumstances listed below, unless otherwise determined by the Government. The KO may delay final payment under the TO, if the Contractor fails to comply with these requirements:

a. When no longer needed for TO performance.

b. Upon completion of each Contractor employee’s employment.

c. Upon TO completion or termination.

1.5.7.1. CAC Registration Process: No later than five (5) business days after award of this TO, the Contractor shall begin the CAC registration process for all personnel requiring a CAC. Be advised that CAC issuance is restricted, so it should be limited to Contractor personnel directly assigned to support this TO.

1.5.7.2. The Contractor shall be aware that extensive employee background checks are time consuming; therefore, there will not be adequate time before the start of a contract to process an alternate employee if the primary fails their security screening.

Consequently, it is imperative that the Contractor assign qualified personnel (with reputable backgrounds) to this TO. Delays in performance under this TO the start due to the rejection of a Contractor/Subcontractor employee’s security clearance application will be deemed the responsibility of the Contractor, not the Government.

1.5.7.3. The Contractor shall retrieve all identification media (CAC, building electronic access cards, etc.) from their employees who depart for any reason. Reference FAR Clause 52.204-9 – Personal Identity Verification of Contractor Personnel – for specific guidance regarding this requirement. The Contractor shall notify the CORs and KO of all lost, stolen, or damaged CACs within 24 hours of issue occurrence.

1.5.8. Contractors requiring a CAC: Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated Tier 1 investigation (formerly known as National Agency Check with Inquiries (NACI)) or an equivalent or higher investigation IAW Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the Federal Bureau of Investigation (FBI) fingerprint check and a successfully scheduled Tier 1 investigation (formerly known as NACI) at the Office of Personnel Management.

1.5.9. Access to Systems Containing Personally Identifiable Information (PII): The Contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, Department of Defense Privacy Program.

1.5.10. Data Security: The Contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees and Subcontractors who require the information in order to perform their official duties under this TO. The Contractor, Contractor employees, and Subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of TO performance, when PII is no longer needed or required to be retained under applicable Government records retention policies, the Contractor shall coordinate with the KO to either turn over the PII to the Government or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The Contractor shall only use PII obtained under this TO for purposes of the TO and shall not collect or use such information for any other purpose without the prior written approval of the KO. At expiration or termination of this TO, the Contractor shall coordinate with the KO to either turn over all PII managed under the TO that is in its possession to the Government or successor Contractor, or if the Government so directs, destroy the PII. The Contractor shall ensure all documents and case records are maintained in a confidential and secure manner IAW the Privacy Act and applicable local regulatory guidance. Additionally, the Contractor shall ensure:

• Soldier information is maintained and retained in strictest confidence and prevent the unauthorized duplication, use, and disclosure of such information.

• Information shall only be provided to personnel having a need to know such information in the performance of their duties involving or associated with the H2F System.

• Any documents with Soldier information will remain at the unit in a secure location designated by the H2F BDE / AST PD.

1.5.10.1. Data Breach Response and Notification: The Contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of PII, June 5, 2009, ALARACT 050/2009, DoD 5400.11-R, and any amendments. The Contractor shall immediately notify the COR-HRS and COR-RA upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual whose PII has been or possibly has been breached. In addition, the Contractor shall provide the COR-HRS and COR-RA with any other available information that must be included in required breach reporting and notifications. The Contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the Government will determine if the

Contractor shall make the required notification. If the Contractor is to notify the impacted population, it shall submit the notification letters to the COR-HRS and COR- RA for review and approval.

1.5.11. Communications Security (COMSEC): All communications with DoD organizations are subject to COMSEC review. The Contractor shall be aware that telephone communications, and Information Technology (IT) networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the Military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the Contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The Contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The Contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (i.e. viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.5.12. Contractor’s Security Representative: The Contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three business days after TO award, the Contractor shall provide, in writing to the COR-RA, KO, and HRS Portal, the name, title, e-mail address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter and shall not be replaced or removed without prior notice to the KO and the COR-RA.

1.6. Computer User Agreement: Contractor employees will be required to sign a Computer User Agreement Acceptable Use Policy (AUP) and complete End User Awareness Training prior to being given access to a Government computer or the local network. Despite anything to the contrary in the Computer User Agreement AUP, Government computers and other resources shall only be used for official Government business related to the performance of this TO.

1.7. Training Requirements: The Contractor shall track all training requirements, and ensure that all employees working on this TO are compliant. If the training requirements are not met, the Government may refuse access to systems or work location. The Contractor shall report employee training status in the TOSR. The Contractor shall maintain a training file for each employee and make it available for inspection upon request from the Government. The Contractor shall comply with and participate in any pertinent Army, command, and installation security training programs when performance or services will occur on a Government installation and the Contractor employee(s) are embedded or integrated into the Government activity or office.

1.7.1. Antiterrorism (AT) Level I Training: Pursuant to DOD Instruction (DODI) Number 2000.16, “DoD Antiterrorism Standards,” dated November 20, 2019, all Contractor employees, to include Subcontractor employees, requiring access to Army installations, facilities and Federally-controlled information system(s) and access areas shall complete AT Level I awareness training within five calendar days after receipt of CAC and annually thereafter and receive a certificate of completion. The training is accessible from any computer and is available at the following website:

https://jkodirect.jten.mil/html/COI.xhtml?course_prefix=JS&course_number=- US007. The Contractor shall ensure that all applicable employees have completed AT awareness training prior to accessing a federally-controlled installation or information system. The Contractor shall certify that its workforce has completed the training by reporting employee training status in the TOSR.

1.7.2. iWATCH Training: The Contractor and all associated Subcontractors shall brief all employees performing services under this TO on the local iWATCH program (training standards provided by the requiring activity ATO). The Government will provide training standards. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the CORs. This training shall be completed within 30 calendar days of TO award and within 30 calendar days of new employees commencing performance with the results reported in the TOSR.

1.7.3. DoD Cyber Awareness Challenge Training: The Contractor shall ensure all Contractor and Subcontractor personnel with access to a Government information system are registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/registration.php) and complete the DoD Cyber Awareness Challenge training (https://jkosupport.jten.mil/). The training shall be completed prior to obtaining access to information systems, within 14 days of start of work/employment, and annually thereafter. Training status shall be reported in the TOSR.

1.7.4. Operations Security (OPSEC): Per AR 530-1, Operations Security, the Contractor employees must complete Level I OPSEC Awareness training within 30 calendar days of their reporting for duty and annually thereafter. This training shall be completed within 30 calendar days of TO award and within 30 calendar days of new employees commencing performance with the results reported in the TOSR.

1.7.5. Sexual Harassment and Assault Response Prevention (SHARP) Training:

The Contractor shall provide SHARP training to all Contractor personnel providing services under this TO within seven days of full performance of the TO or employment date for newly hired employees and annually thereafter. The Government shall provide the Contractor the SHARP training support package to be utilized to meet the initial requirement. After the initial training, Contractors will participate in the face-to-face SHARP training conducted annually by the Government at their duty location. The Contractor shall report the completion of SHARP training on the TOSR.

1.7.6. Information Assurance (IA)/IT Training: All Contractor employees and associated Subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter with the results reported in the TOSR. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.7.7. The Contractor shall ensure all employees and Subcontractors complete

Health Insurance Portability & Accountability Act (HIPAA) of 1996 (HIPAA) and Privacy Act Training within 30 calendar days of employment and on an annual basis based on the employee’s birth month thereafter. The training is located at https://jkodirect.jten.mil/html/COI.xhtml?course_prefix=DHA&course_number=-US001.

The Contractor shall maintain copies of HIPAA training certificates and provide them to the COR immediately upon request.

1.7.8. Government Unique Training: The Government will provide BDE / AST specific orientation on H2F for Contractor employees during duty hours. The Government may elect to provide unique Government training to Contractor employees who are performing services under this TO.

1.7.8.1. ODC travel will be utilized to support Contractor personnel assigned to subordinate units at geographically dispersed locations greater than 50 miles from the BDE / AST headquarters.

1.7.9. Controlled Unclassified Information (CUI) Training: The Contractor shall ensure all employees and Subcontractor employees working on a Government installation complete CUI Training within 30 calendar days of employment and annually thereafter. The training is located at https://securityhub.usalearning.gov/. The Contractor shall maintain copies of CUI training certificates and report the completion of CUI training on the TOSR.

1.7.10. Additional Training: If additional training is needed due to mission changes, the Government will conduct required training. This training will be at no cost to the Contractor. The BDE PD will schedule this training.

1.7.11. Equal Opportunity / Equal Employment Opportunity (EO/EEO) Fair Treatment: The Contractor shall provide EO/EEO training to all Contractor personnel providing services under this TO within seven days of full performance of the TO or employment date for newly hired employees and annually thereafter. The COR-RA will provide the Contractor the EO/EEO training support package to be utilized to meet the initial requirement. After the initial training, Contractors will participate in the face-to-face EO/EEO training conducted annually by the Government at their duty location. The Contractor shall report the completion of EO/EEO training on the TOSR.

1.7.12. AT Awareness Training for Contractor Personnel Travelling Overseas: The Contractor shall provide area of responsibility (AOR) specific AT awareness training as directed by AR 525-13 to all Contractor or Subcontractor personnel before traveling overseas. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact. The Contractor shall contact the COR-RA to obtain AOR training content. The Contractor shall comply with all other requirements in the Defense Federal Acquisition Regulations System (DFARS) Clause 252.225-7043 Antiterrorism/Force Protection Policy for Defense Contractors Outside the United States. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national Contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the Contractor’s compliance with combatant commander and subordinate task force commander policies and https://jkodirect.jten.mil/html/COI.xhtml?course_prefix=DHA&course_number=-US001 directives. The training shall be completed within 30 calendar days of new employees commencing performance, and annually thereafter. Training status shall be reported in the TOSR.

1.8. CONDUCT

1.8.1. Contractor Conduct: The Contractor shall ensure that its Contractor employees abide by Government by laws, and regulations with regard to Utilization Review and Quality Assurance directives, including, but not limited to, in-service training, maintenance of records, performance evaluation, and release of PII. The Contractor shall ensure that its Contractor employees abide by all regulations and requirements concerning the nature of limited privileged communication between Soldiers and its Contractor employees as may be necessary for security and personnel reliability programs and the confidentiality of patient records, as embodied in federal statutes including…