PWS FY24 IT Services Redacted 142060-24-0035.pdf

IT Support Services PWS Page 1

National Oceanic and Atmospheric Administration National Weather Service

Performance Work Statement

For

Information Technology Support Services

Version 1.0 December 4, 2023

Table of Contents Page

1. General………………………………………………………………………………………….3

1.1 Background

1.2 Scope

2. NOAA Customer Contact Information……………………………………………………….3

3. Specific Task/Requirements……………………………………………………………………3

3.1 Network Engineering and Operations

3.2 Database/Application Programming and System Administration

3.3 Interactive Voice-Remote Observation Collection System (IV-ROCS) and other system administration functions

3.4 Post Award Conference

3.5 Project Plan

3.6 Progress Meetings

3.7 General Reporting Requirements

3.8 Intellectual Property

3.9 Protection of Information

3.10 Transition Planning

4. Contractor Personnel………………………………………………………………………….8

4.1 Key Personnel

4.2 Continuity of Support

4.3 Project Manager/Point of Contact

4.4 Processing and Identification of Contractor Employees

4.5 Employee Conduct

4.6 Removing Employees for Conduct or Security Reasons

5. Applicable Directives………………………………………………………………………

6. Period of Performance……………………………………………………………………

7. Place of Performance…………………………………………………………………….…...15

8. Travel……………………………………………………………………………………….…16

9. Government Furnished Property/Equipment…………………………………………….…16

10. Deliverables…………………………………………………………………………………...16

11. Government Acceptance Period…………………………………………………………….17

12. Performance Work Summary (PWS)………………………………………………...…...18

1. General

1.1. Background

The National Oceanic and Atmospheric Administration (NOAA), which plays several distinct roles within the Department of Commerce (DOC), is focused on the condition of the oceans and the atmosphere. NOAA is comprised of various Line, Staff, and Program Offices that serve as vital contributors to NOAA’s mission.

NOAA’s Information Technology (IT) organizations oversees activities in information systems security, information systems operations, and information systems development and modernization. Specialized technical expertise to support these activities is required in order to better collaborate with its business partners, prioritize IT projects, select high value opportunities to enhance services, and effectively and efficiently operate the organization’s IT resources.

The National Weather Service (NWS) Southern Region is focused on providing customers with quality, timely and cost-efficient maintenance, modernization, technical, and logistics support.

Staff in the Systems Operations Division (SOD) serve as focal points in coordinating the technical activities involved with 24x7 weather and water forecast and warning operation;

observation data collection, processing, and distribution; and systems integration, development, and lifecycle management of all systems within the NOAA8884 FISMA system boundary.

1.2. Scope

The scope of this contract is to provide sustainment, modernization and enhancement (SME) services for each of the three specific areas listed in Section 3. - Specific Requirements/Tasks.

SME comprises the steady-state corrective maintenance, changes or modifications to existing systems to improve capability or performance, and changes mandated by department or agency leadership. SME may also include development of future systems, consolidation of systems, integration of systems for improved data sharing, and/or the expansion of the existing systems to support other NWS, NOAA, or DOC programs.

2. NOAA Customer Contact Information

• Contracting Officer Representative (COR):

• Assistant Contracting Officer Representative (ACOR):

• Task Monitor (TM):

3. Specific Requirements/Tasks

The Contractor shall provide skilled, experienced technical support staff and manage and support them as needed to remain highly effective and productive members of the Southern Region Systems Operations Division. In addition, the contractor shall develop and maintain detailed project schedules and milestones for performing tasks in a collaborative environment. The contractor shall communicate task status, milestones, and schedule changes promptly and produce monthly status reports highlighting task completion schedules, milestones, work schedule variations (if any), and work product deliveries.

3.1. Network Engineering and Operations

3.1.1. Wide Area Network (WAN) Services

WAN services include the provisioning, monitoring and management of networks that interconnect two or more separate facilities that span a geographic area larger than a campus or metropolitan area. Transmission facilities include, but are not limited to, dedicated Internet connections, Internet‐based Virtual Private Networks (VPNs), Multiprotocol Label Switching (MPLS), and Public Switched Telephone Network (PSTN) connections. Provider works with public carriers and other Government circuit providers on behalf of NWS to ensure delivery of WAN services. Support of any network services‐ related work required by designated carriers, to support the NWS network, is considered within the scope of services.

3.1.2. Local Area Network (LAN) Services

LAN services include the provisioning, monitoring and management of networks that are usually confined to a single facility or portion of a facility. LAN components include Dynamic Host Control Protocol (DHCP)/Domain Name Server (DNS) and Wireless LANs supporting all network traffic originating from desktop devices, local file and print servers, application servers, database servers, peripherals, firewalls/routers, other network devices and other user premise devices. This service ends at, but does not include, the LAN attached device network card at the desktop.

3.1.3. Network System Security

Network Security Services include the provision and support of methods that provide security to physical and logical devise connected to the network. Security services include firewall configuration, intrusion detection/prevention, penetration/vulnerability testing, and protocol gateways.

3.1.4. Steady-State Corrective Maintenance

Steady-state corrective maintenance is performed at unpredictable intervals. The objective of corrective maintenance is to restore the system to satisfactory operation within the shortest possible time. Steady-state corrective maintenance consists of the following action(s):

• Restores failed systems to operational status. This usually involves replacing or repairing the software or hardware component that is responsible for the failure in the system.

• Configuration changes or other fixes conducted under a Steady-State Corrective Maintenance Work Request may require application configuration change to implement into production.

• Action taken to ensure continuing operations for hardware/software version/platform/infrastructure changes (e.g., operating system upgrades) when the impacted business application/system would otherwise not work as a direct result of that version/platform/infrastructure change.

3.2. Database/Application Programming and System Administration

3.2.1. Database Programming

• Provides expert knowledge of Structured Query Language (SQL) programming language with the ability to write complex queries and optimize SQL code. Proficient in various database platforms such as Oracle, MySQL, and SQL Server.

• Creates, maintains, and designs NWS Southern Region production data and database management system (DBMS) based products including SQL coding, planning and documenting the system.

• Creates scripts and SQL Server Integration Services (SSIS) packages for data integration, maintenance or bug fixes.

• Writes SQL statements and procedures for data manipulation and report generation.

• Designs, implements, and documents data architecture and data modeling solutions, which include the use of relational, dimensional, and SQL databases.

• Leads or assists in conducting analysis for the development of new systems and modifications of existing systems.

• Ensures the integrity and security of the data.

• Provides support to end users and customers with software-related issues or problems as necessary.

• Develops database/programming standards, process flows and tools that promote and facilitate the mapping of data sources, documenting interfaces and data movement across the enterprise. Provides architectural solutions covering data structures, sourcing, integration, security, and retention.

• Designs, builds, and maintains extract-transformation-load (ETL) processes.

• Migrates data from existing applications and database environments to new architecture.

• Supports testing efforts from a database expert perspective.

3.2.2. Application Programming

• Deploys high-quality code that accurately meets the requirements.

• Develops and implements new web pages ensuring ensure strong functionality and optimization

• Maintains and/or improve the performance of existing websites.

• Successfully releases patches or updates without introduction of unexpected problems.

• Minimizes need for emergency/corrective maintenance.

• Minimizes need to fix the same issue multiple times.

• Maximizes value out of limited IT budget resources.

3.2.3. System Security

• Ensures all database and application systems are FISMA compliant.

• Provides support Government system administrators to maintain NOAA baseline security configurations on systems and check if all the security patches and service packs are appropriately installed on systems.

• Performs system utilization analysis and feasibility studies for system upgrade projects.

• Assists in preparing security plans, policies, guidelines, and standards for systems and system users in order to implement NOAA security directives and policies.

3.2.4. Steady-State Corrective Maintenance

Steady-state corrective maintenance is performed at unpredictable intervals. The objective of corrective maintenance is to restore the system to satisfactory operation within the shortest possible time. Steady-state corrective maintenance consists of the following action(s):

• Restores a failed system to operational status. This usually involves replacing or repairing the software or hardware component that is responsible for the failure in the system.

• Code changes or other fixes conducted under a Steady-State Corrective Maintenance Work Request may require application configuration change to implement into production, e.g., cannot be accomplished via data correction scripts.

• Action taken to ensure continuing operations for software version/platform/infrastructure changes (e.g., operating system upgrades) when the impacted business application/system would otherwise not work as a direct result of that version/platform/infrastructure change.

3.3. System Administration of NWS’ Custom Interactive Voice-Remote Observation Collection System (IV-ROCS) and other Southern Region system administration functions.

The following paragraphs outline the IT requirements needed to successfully administer, troubleshoot, and restore to service NWS’ Interactive-Voice Remote Observations System (IV- ROCS) hosted within the NOAA8884 (NWS Southern Region) system, as well as other systems within the Southern Region domain.

3.3.1. IV-ROCS Data Collection and System Support

• Coordinates with field activities to ensure data collection systems are user friendly, efficient, effective, and provide value-added information to Weather Forecast Offices (WFOs), Regional Headquarters, and Weather Service Headquarters.

• Facilitates IV-ROCS technical support with Selectron Inc., submitting incident reports, tracks report status, and informs field users of incident status and when incidents have been resolved.

• Participates in IV-ROCS database consolidation efforts with other NWS reporting systems including the Web Xmitted Cooperative Observer Data Encoded Report (WxCoder) for opportunities to improve standardization, quality assurance of information in NWS databases, web-based report generation, and management information tools.

• Provides monthly usage, error, and call data for NWS Management. Coordinate with Regions, WFOs and NWS HQ on system usage information including observation statistics.

• Coordinates with NWS’ Observations Portfolio managers to ensure transition to future data collection systems and mitigate any problems encountered.

3.3.2. Other System, Software, and Application Support

• Provides Tier 1 help desk services supporting Windows OS on desktop/laptops, Windows and Linux operating systems on servers, and Android and iOS operating systems on mobile devices.

• Provides first level contact and convey resolutions to customer issues.

• Properly escalates unresolved queries to the next level of support.

• Tracks, routes and redirects problems to correct resources.

• Updates customer data and produce activity reports.

• Follows up with customers, provides feedback and sees problems through to resolution.

• Utilizes excellent customer service skills and exceed customers' expectations.

• Ensures proper recording, documentation and closure of trouble tickets.

• Recommends procedure modifications or improvements.

• Sets up workstations with computers and necessary peripheral devices (routers, printers etc.).

• Checks computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.

• Installs and configure appropriate software and functions according to specifications.

• Provides orientation and guidance to users on how to operate new software and computer equipment.

• Organizes and schedules upgrades and maintenance without deterring others from completing their work.

• Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).

• Maintains and troubleshoot all network software on the administrative network.

• Supports central authentication and authorization services.

• Analyzes data stored on the Windows system and make recommendations relating to performance and efficiency of that data storage.

• Assists software engineering support in the integration of existing baseline and non-baseline software into the systems environment.

• Assists in incident response and problem management including root cause analysis of system problems, such as configuration issues resulting in operational performance degradation or system outages, supporting the local manager with information and advice on the necessary corrective actions and/or interim workarounds.

• Reports any systems that are not Federal Information Security Management Act (FISMA) compliant.

• Supports NWS field and regional system administrators to maintain baseline security configurations on systems and check if all the security patches and service packs are appropriately installed on systems.

• Assists in preparing security plans, policies, guidelines, and standards for systems and system users in order to implement NOAA security directives and policies.

3.4. Post Award Conference

The Contractor shall attend a Post Award Conference with the Contracting Officer and TM no later than 10 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this requirement and review the Contractor's draft project plan. The Post Award Conference will be held via teleconference.

3.5. Project Plan

The Contractor shall provide a draft Project Plan which should include, but not limited to, transition schedule/milestones, resumes (and coding/query examples as required) of all key personnel, proposed personnel work schedules, risks and issues, and key personnel roles and responsibilities prior to the post-award conference for Government review and comment. The Contractor shall provide a final Project Plan to the TM no later than 10 business days after the post-award conference.

3.6. Monthly Reports/Progress Meetings

Contractor shall provide a summary of accomplishments monthly. The Project Management Point of Contact shall be available to meet with the TM upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues.

These meetings shall take place via teleconference.

3.7. General Report Requirements

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with NOAA workstations (e.g., Windows Operating System and Microsoft Office or Google applications).

3.8. Intellectual Property

Intellectual property is not anticipated to be provided.

3.9. Protection of Information

Contractor access to information protected under the Privacy Act is required under this PWS.

Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

3.10. Transition Planning

A transition plan will be required that demonstrates the ability to transition work from the incumbent at the initial award of the contract, and a transfer to a new contract prior to expiration.

The government anticipates the transition plan will address, at a minimum, the following:

• 2-week minimum overlap for knowledge walkthroughs and documentation transfer;

• Availability of key personnel during transition;

• Participation in knowledge transfer meetings;

• Timely submission of all final and updated documentation for systems or processes;

• Transfer for all in-progress work;

• Maintain the ability to answer task related questions from the new contractor through the

TM; and,

• All resources participating should have the skills and knowledge to actually perform the work being transitioned.

4. Contractor Personnel

The Contractor shall provide the Task Monitor resumes for all key personnel demonstrating experience, knowledge, and proficiency in performing requirements specified in this PWS. The database/application programmer resume must include examples of coding/queries demonstrating proficiency with listed technologies.

4.1. Key Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this PWS. The contractor is expected to provide a fully trained workforce to the Government;

therefore, personal development training costs and hours are not billable to the Government.

Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced, unless otherwise approved by the Contracting Officer. The Contractor shall not replace Key Contractor personnel without approval from the Contracting Officer.

All contractor personnel must possess the following general skills:

• Proficiency in verbal and written communications

• Proficiency in interpersonal skills

• Proficiency in handling multiple tasks concurrently

• Proficiency in project and time management

• Ability to efficiently adjust to changing priorities

All contractor personnel shall possess the following technical skills:

• Knowledge of US Federal (e g. DOC, NOAA, NWS, etc.) IT security policies and implementation standards, and comprehensive understanding of NIST guidance to include, but not limited to, NIST Special Publications and Federal Information Processing Standards.

• Knowledge of NWS IT systems or comparable systems.

• Proficiency in applying IT security concepts, methodologies, principles, procedures and using industry-standard IT security tools.

• Proficiency with enterprise architecture and IT security methodologies, concepts, procedures, principles, and tools.

• Proficiency in contingency planning and backup and recovery best practices and application of NIST guidance in this area.

• Technical proficiency with IT security concepts, tools, applications and the implementation of all aforementioned terms.

4.1.1. Network Engineer - Minimum Qualifications and Competencies:

• Minimum 5 years of experience as a network engineer in a corporate environment.

• Minimum 3 years of Federal experience as a network engineer.

• Cisco Certified Network Professional (CCNP) Certification.

• Past experience in planning, procurement, designing, developing, configuring and commissioning federal networks and associated systems for network monitoring and incident management.

• Previous experience with Federal Government network documentation and policy design/compliance.

• Ability to analyze, evaluate and monitor network infrastructure to ensure networks are configured to operate at optimal performance.

• Expert in troubleshooting and diagnosing network problems, and determining the most appropriate means of resolving problems and issues to improve network performance.

• Enhanced ability to monitor the overall performance of systems to assess the need for updates, upgrades, enhancements, preventive maintenance and new systems, and recommending options for upgrading and improving the performance of systems.

• Ability to plan and communicate the steps needed to deliver a defined outcome.

• Ability to evaluate and document the business case for a defined initiative.

• Ability to view overall business priorities and redefine own and team’s priorities in line with expectations and objectives.

• Ability to ensure most urgent and important needs of the business are achieved.

• Ability to summarize technical information into a format suitable for senior management reporting without losing the essence of the information.

4.1.2. Database/Application Programmer - Minimum Qualifications and Experience:

• Minimum 5 years’ experience as a programmer in a corporate environment.

• Minimum 3 years’ Federal Government experience as a programmer.

• *Demonstrated skills using MS SQL Server, Transact-SQL (T-SQL), SSMS, and SSIS.

• *Demonstrated knowledge of web technologies such as IIS, HTML, PHP and Bootstrap

Framework.

• *Demonstrated knowledge of CSS, JavaScript, JQuery, and Google Chart.

• Possess excellent research skills and analytical/problem solving skills.

• Self-starter, able to work both independently and in a team environment.

• Ability to deal effectively with a wide variety of federal and contract personnel, including financial analysts, engineers, technical personnel, federal IT managers, and business users.

• Demonstrated understanding of projects from the perspective of both client and business

• Flexible and willingness to accept a change in priorities as necessary

* Contractor must provide examples of coding/queries created by proposed programmer demonstrating proficiency with listed technologies.

4.1.3. IV-ROCS System Administrator – Minimum Qualifications and Experience:

Minimum of 3 years IT experience in a corporate or Government environment as a system administrator or working for help desk/IT infrastructure support services and at a minimum one (1) certification listed below:

• CompTIA A +

• CompTIA Network +

• CompTIA Security +

4.2. Continuity of Support

The Contractor shall ensure that the contractually required level of support for this requirement is maintained. The Contractor shall ensure that support personnel are present for all hours of the workday. If for any reason the Contractor staffing levels are not maintained due to vacation, leave, appointments, etc., the Contractor shall provide e-mail notification to the Task Monitor prior to employee absence.

4.3. Project Manager - Point of Contact

The Contractor shall provide a single Point of Contact (POC) who shall be responsible for all Contractor work performed under this PWS. The POC shall be a single point of contact for the Contracting Officer and the TM. The name of the POC, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Point of Contact, shall be provided to the

Government as part of the Contractor's quote. During any absence of the POC, only one (1) alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. Additionally, the Contractor shall not replace the POC without prior notification to the TM.

4.4. Processing and Identification of Contractor Employees

Prior to commencing work under this contract, the contractor shall submit or have their employee submit the required security forms and number of copies as informed by the Task Monitor. The contractor, when notified that the Government rejected the suitability assessment forms shall either have the rejected forms made compliant and resubmitted or withdraw the employee from consideration from working under this contract.

All contractor personnel working on-site must be capable of passing a background investigation as required by Homeland Security Presidential Directive 12.

Procedures necessary to obtain a NOAA badge involve the completion of a Security Cover Sheet/Request for Investigation Worksheet. Request for Security Services (NOAA Form 65-8), Applicant Finger Chart (Electronic Form FD-258), Declaration of Federal Employment (Form OF-306), Department of Commerce Personal Identity Verification Request (Form CD-591), Request for Contractor Background Investigation Form, Fair Credit Reporting Act of 1970 Form, Certificate of Completion of Personal Identification Verification Applicant Training Module, Certificate of Completion of Introduction to Security Awareness Briefing, and certification by an authorizing NOAA official.

Procedures necessary to obtain a NOAA Common Access Card involve the completion of an Application for Department of Defense Common Access Card DEERS Enrollment (Electronic Form DD1172-2) and certification by an authorizing NOAA official (i.e., Trusted Agent).

The systems supported under this task are Moderate impact. The suitability/risk level for this work has been determined to be High. As such, the contractor shall pre-screen their employees to eliminate anyone who is NOT a U.S. Citizen. This contract will only permit U.S. Citizens.

48 CFR 1352.237-70 - Security Processing Requirements—High or Moderate Risk Contracts

(APR 2010)

(a) Investigative Requirements for High and Moderate Risk Contracts. All contractor (and subcontractor) personnel proposed to be employed under a High or Moderate Risk contract shall undergo security processing by the Department's Office of Security before being eligible to work on the premises of any Department of Commerce owned, leased, or controlled facility in the United States or overseas, or to obtain access to a Department of Commerce IT system. All Department of Commerce security processing pertinent to this contract will be conducted at no cost to the contractor. The level of contract risk will determine the type and scope of such processing, as noted below.

(1) Investigative requirements for Non-IT Service Contracts are:

(i) High Risk—Background Investigation (BI).

(ii) Moderate Risk—Moderate Background Investigation (MBI).

(2) Investigative requirements for IT Service Contracts are:

(i) High Risk IT—Background Investigation (BI).

(ii) Moderate Risk IT—Background Investigation (BI).

(b) In addition to the investigations noted above, non-U.S. citizens must have a pre-appointment check that includes an Immigration and Customs Enforcement agency check.

(c) Additional Requirements for Foreign Nationals (Non-U.S. Citizens). To be employed under this contract within the United States, non-U.S. citizens must have:

(1) Official legal status in the United States;

(2) Continuously resided in the United States for the last two years; and

(3) Obtained advance approval from the servicing Security Officer of the contracting operating unit in consultation with the DOC Office of Security (OSY) headquarters. (OSY routinely consults with appropriate agencies regarding the use of non-U.S. citizens on contracts and can provide up-to-date information concerning this matter.)

(d) Security Processing Requirement. Processing requirements for High and Moderate Risk Contracts are as follows:

(1) The contractor must complete and submit the following forms to the Contracting Officer's Representative (COR):

(i) Standard Form 85P (SF-85P), Questionnaire for Public Trust Positions;

(ii) FD-258, Fingerprint Chart with OPM's designation in the ORI Block; and

(iii) Credit Release Authorization.

(2) The Sponsor will ensure that these forms have been properly completed, initiate the CD- 254, Contract Security Classification Specification, and forward the documents to the cognizant Security Officer.

(3) Upon completion of security processing, the Office of Security, through the servicing Security Officer and the Sponsor, will notify the contractor in writing of an individual's eligibility to be provided access to a Department of Commerce facility or Department of Commerce IT system.

(4) Security processing shall consist of limited personal background inquiries pertaining to verification of name, physical description, marital status, present and former residences, education, employment history, criminal record, personal references, medical fitness, fingerprint classification, and other pertinent information. For non-U.S. citizens, the Sponsor must request an Immigration and Customs Enforcement agency check. It is the option of the Office of Security to repeat the security processing on any contract employee at its discretion.

(e) Notification of Disqualifying Information. If the Office of Security receives disqualifying information on a contract employee, the COR will be notified. The Sponsor, in coordination with the Contracting Officer, will immediately remove the contract employee from duties requiring access to Departmental facilities or IT systems. Contract employees may be barred from working on the premises of a facility for any of the following:

(1) Conviction of a felony crime of violence or of a misdemeanor involving moral turpitude;

(2) Falsification of information entered on security screening forms or on other documents submitted to the Department;

(3) Improper conduct once performing on the contract, including criminal, infamous, dishonest, immoral, or notoriously disgraceful conduct or other conduct prejudicial to the Government, regardless of whether the conduct was directly related to the contract;

(4) Any behavior judged to pose a potential threat to Departmental information systems, personnel, property, or other assets.

(f) Failure to comply with security processing requirements may result in termination of the contract or removal of contract employees from Department of Commerce facilities or denial of access to IT systems.

(g) Access to National Security Information. Compliance with these requirements shall not be construed as providing a contract employee clearance to have access to national security information.

(h) The contractor shall include the substance of this clause, including this paragraph, in all subcontracts.

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this task while on-site at a NOAA facility.

4.5. Employee Conduct

Contractor's employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, "off limits” areas, etc.) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or NOAA. The Contractor shall ensure Contractor employees understand and abide by NOAA's established rules, regulations and policies concerning safety and security.

4.6. Removing Employees for Conduct or Security Reasons

6. Period of Performance

6.1. CLIN1: Network Engineering - The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

• Base Year – July 15, 2024 to July 14, 2025

• Option Year I – July 15, 2025 to July 14, 2026

• Option Year II – July 15, 2026 to July 14, 2027

• Option Year III – July 15, 2027 to July 14, 2028

• Option Year IV – July 15, 2028 to July 14, 2029

6.2. CLIN2: Database/Application Programming - The period of performance shall be for one (1)

Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

• Base Year – July 15, 2024 to July 14, 2025

• Option Year II – July 15, 2026 to July 14, 2027

6.3. CLIN3: IV-ROCS System Administration - The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

• Base Year – August 27, 2024 to July 14, 2025

• Option Year II – July 15, 2026 to July 14, 2027

7. Place of Performance/Hours of Operations

The primary place of performance will be at the Government's Facility located at:

National Oceanic and Atmospheric Administration National Weather Service Southern Region Headquarters 819 Taylor Street, Room 10A24 Fort Worth, Texas 76102

Some activities within this PWS may be performed at other locations rather than the primary place of performance. The contractor shall seek TM approval for any location not designated as the primary place of performance. Telework is authorized on an ad-hoc basis and most comply with all DOC/NOAA/NWS telework policies. Remote access into NWS equipment while in telework status must comply with the Department of Commerce Information Technology Requirement (CITR) 0008:

Remote Access.

Contractor staff must be capable of working at primary place of performance when not in telework status, or responding to emergencies and after-hours restoration of equipment without delay.

The contractor is responsible for performing between the hours of 6:00 a.m. and 6:00 p.m. Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force is essential.

8. Travel

Contractor travel may be required to support this requirement. Travel expenses incurred by the contractor will be reimbursed against the applicable not-to-exceed travel CLIN. Travel expenses may include transportation and per diem (i.e., lodging and meals & incidental expenses (M&IE)) and will be reimbursed to the Contractor in accordance with the Federal Acquisition Regulation (FAR) 31.205-46 (Travel Costs), without adding any markups, fees/costs, General and Administrative (G&A) costs, overhead, or profit.

Pre-Travel Authorization:

The Contractor shall be responsible for obtaining TM approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event. All contractor travel requests must be submitted in writing and approved by the TM prior to the travel. Travel requests should be submitted as early as possible, but no less than two (2) weeks prior to the travel.

9. Government Furnished Property/Equipment

The Contractor shall use Government furnished facilities, property, equipment and supplies only for the performance of work in support of this requirement, and shall be responsible for returning all Government furnished Common Access Cards, facilities, property, and equipment in good working condition, subject to normal wear and tear.

The Contractor shall use Government furnished information, data and documents only for the performance of work under this contract, and shall be responsible for returning all Government furnished information, data and documents to the Government at the end of the performance period.

The Contractor shall not release Government furnished information, data and documents to outside parties without the prior and explicit consent of the Contracting Officer.

10. Deliverables

The Contractor shall provide all deliverables in accordance with NAM Clause 1330.52.215- 70- Schedule of Deliverables.