PWS - FSC.pdf

Family Service Coordinator (FSC) Services Performance Work Statement (PWS)

29 April 2024

Performance Work Statement (PWS) For

(Family Service Coordinator, Loan Closet, Airman’s Attic Services)

McConnell AFB, KS

TABLE OF CONTENTS

1. GENERAL SERVICE INFORMATION. 3

1.1. Description of Service.

1.2. Hours of Operation.

1.3. Expected level of effort

2. REQUIREMENTS. 4

2.1. Family Service Coordinator (FSC)

2.2. Miscellaneous Expenses/Office Supplies

3. GOVERNMENT FURNISHED PROPERTY AND SUPPORT. 4

3.1. Inventory

3.2. Government Furnished Facilities.

3.3. Government Furnished Services.

4. CONTRACT ADMINISTRATION. 5

4.1. Contract Employees.

4.2. Records Management.

5. ENVIRONMENTAL COMPLIANCE. 6

6. INSTALLATION ACCESS, SECURITY, OPSEC, & ANTITERRORISM. 6

6.1. Security Requirements.

6.2. Contractor/Employee Base Pass and Identification.

6.3. Antiterrorism Awareness Training.

1. GENERAL SERVICE INFORMATION.

1.1. DESCRIPTION OF SERVICE. The contractor shall administer the base Family Services Program (FSP) and assist the Community Readiness Consultant in administering the Base Relocation Program as required. All contractor personnel shall be trained and qualified to perform their assigned duties. The contractor is expected to use innovative solutions to accomplish the PWS requirements in an effective and timely manner that fosters pride and ownership in the services performed.

1.2. HOURS OF OPERATION. The contractor shall provide services as described within this PWS, in accordance with this section as follows:

HOURS OF OPERATION:

Family Service Coordinator

Standard Hours of Operation.

1000-1400 Mondays, Wednesdays, Fridays 1300-1700 Tuesdays, Thursdays

Closed Saturday - Sunday Wing Days and Family Days Closed

1.2.1. If an employee is unable to report to duty because of closed roads, vehicles stuck, or unable to run due to hazardous weather conditions, the employee will report to his/her supervisor by telephone as soon as possible. The supervisor will immediately notify the COR of the situation.

1.2.2. Holidays. The contractor shall not be required to provide services on the following days, during federal holidays, or any other day declared to be a federal holiday by the President of the United States.

SCHEDULED HOLIDAYS:

New Year’s Day Labor Day Martin Luther King’s Birthday Columbus Day President’s Day Veterans’ Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day (July 4th)

NOTE: For holidays that fall on Sunday, the following Monday will be observed. For holidays on a scheduled service day, the contractor will be responsible for rescheduling services for the first day past the holiday observance.

1.2.3. Acts of Nature. The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the contractor, including but not limited to acts of nature or of the public enemy, fires, floods, earthquakes, or other catastrophe; of failure or breakdown of transmission or other facilities. If any such failure, suspension, diminution, or other variation of service shall aggregate more than 48 hours during any billing period hereunder, an equitable adjustment shall be made in the monthly billing specified in this contract.

1.3. EXPECTED LEVEL OF EFFORT. The incumbent contract is currently fulfilled by one employee. The expected level of effort is 20 hours per week. The applicable labor category is 01042 Customer Service Representative II.

2. REQUIREMENTS. The Family Service Coordinator (FSC) consists of monitoring the Loan Closet, Airman’s Attic, and Family Services Programs, as well as promoting Military & Family Readiness Center events.. All work shall be performed in accordance with each applicable section and reference contained within this PWS.

2.1. FAMILY SERVICE COORDINATOR (FSC). In addition to monitoring the Loan Closet, Airman’s Attic, and Family Services Programs, the contractor shall maintain a current inventory of items for lending locker, ensuring items are returned. Work with Community Readiness Consultant to ensure loan locker items are in working condition, and replaced as needed. Collect and arrange Airman’s Attic donations, ensuring that the rooms meet cleanliness and safety standards. Promote Military & Family Readiness Center events by ensuring literature and flyers of upcoming events are available to customers. Monitor the Layette Program, Teddy Bear Program, and School Supply Giveaway. Train new volunteers who come to assist with Airman’s Attic/Loan Closet. Maintain monthly program usage reports and volunteer hours, disseminating to Community Readiness Consultant as directed.

2.1.1. The contractor shall have basic administrative skills (ie. Word, Excel, Powerpoint, Access) and professional communication skills. The contractor shall complete all necessary forms.

2.1.2. The contractor shall submit a personal resume, post award, with two references.

2.1.3. No experience or education required.

2.1.4. Heavy lifting not required. The contractor shall be capable of lifting and moving 20 lbs.

2.2. Miscellaneous Expenses/Office Supplies. The Government shall provide all miscellaneous administrative supplies required to accomplish the work required in this PWS.

3. GOVERNMENT FURNISHED PROPERTY AND SUPPORT. The Government will provide the following at no cost to the contractor.

3.1. Facilities, equipment, and supplies of a general nature, and support services necessary for operation of the Airman’s Attic/Loan Closet and to assist the Community Readiness Consultant.

Primary source of support will be the McConnell AFB, Military and Family Readiness Center unless otherwise specified.

3.2. Government Furnished Facilities.

3.2.1. Facility Security. The contractor and all employees are responsible for safeguarding all Government property provided for contractor use. At the close of each workday, Government facilities, equipment, and materials shall be secured, lights, heat and water turned off and doors and windows secured.

3.2.2. Recycling. The Government will provide recycling containers.

3.3. Government Furnished Services. The government shall furnish to the contractor services and utilities necessary to perform all operations required by the PWS.

3.3.1. Conservation of Utilities. The contractor shall make sure employees practice utility conservation. The contractor shall be responsible for operating under conditions that prevent the waste of utilities.

3.3.2. Telephone Services. The government shall provide telephone service for official use only (FOUO). This includes long distance service for official business. Government furnished phones will not be used for personal business.

3.3.3. Custodial Services. The contractor shall be responsible for the orderliness and cleanliness of all areas being used for offices, storage, maintenance of equipment, etc. The contractor shall ensure the space is kept clean, neat, and free from fire hazards, unsanitary conditions, and safety hazards. The Government provided central collection station (dumpster) shall be used by the contractor to empty trash when necessary. NOTE:

Government-provided custodial services are currently available.

3.3.4. Insect and Rodent Control. The Government shall provide routine insect and rodent control. If services are required, contact the 22d Civil Engineer Squadron customer service section at 316-759-5734.

3.3.5. Security Police and Fire Protection. The Government will provide security police and fire protection. In consideration of these services, the contractor shall comply with all fire safety and security directives. Emergency phone number of the Security Forces and Fire Department is 911.

3.3.6. Emergency Medical Treatment. The government will provide medical treatment for contractor personnel on an emergency basis only. Contractor personnel are responsible for preparing necessary paperwork. Emergency medical services are provided on a cost reimbursement basis. To reach these services, call (316) 759-3976 or

(316) 759-3978 (alt). Calling 911 from a base phone will connect to these services.

4. CONTRACT ADMINISTRATION. During performance under contract, the contractor shall participate in administrative tasks inherent to the administration, surveillance, and oversight of contract performance.

4.1. Contract Employees. All contract personnel must be able to read, write, speak, and understand English fluently. Contract personnel shall present a neat appearance, and be easily identified as a contract employee. The contractor shall obtain base identification and vehicle passes for all employees who make frequent visits to, or perform work on McConnell AFB in accordance with the current installation access/entry requirements. Contractor personnel are required to wear or prominently display installation identification while visiting or performing work on the installation. The contractor shall not employ persons for work on this contract identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. The contractor shall not employ any person who is an employee of the Government, if employing that person would create a conflict of interest. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the service provider’s ability to perform; however, their absence at any time shall not constitute an excuse for non-performance under this contract. Appropriate clothing and footwear shall be worn and shall comply with all safety and OSHA regulations.

4.2. Records Management. All documentation, records, and schedules, as described in this PWS, that are the responsibility of the contractor, are the property of the Government and shall remain so upon termination or completion of the contract. Documentation shall be maintained throughout the life of the contract. The contractor shall keep these items current.

Documentation records shall be turned over to the government upon completion of the contract.

All records are subject to the Freedom of Information Act and Privacy Act. If requested by the government, the contractor shall provide the original record or a reproducible copy of any such record within 5 work days of receipt of the request

5. ENVIRONMENTAL COMPLIANCE. The contractor shall comply with all federal, state, local, and installation environmental laws, rules, and plans. McConnell AFB is a federal installation. McConnell AFB meets or exceeds the strictest environmental requirements in effect. Therefore, the contractor shall also meet or exceed the strictest requirements in effect, federal, state, or local. IAW FAR 23.705 and FAR Clause 52.223-10, Waste Reduction Program, the contractor shall participate in the McConnell AFB recycling program.

6. SECURITY, OPSEC, & ANTITERRORISM. The contractor shall comply with all requirements and procedures IAW AFFARS 5353.242-9000, Contractor Access to Air Force Installations included herein. All contract employees shall carry contractor photo identification at all times. Contractor employees shall comply with any base security measures implemented at all times. This includes, but is not limited to, vehicle and goods searches and identification checks during times of increased security.

6.1 Security Requirements

6.1.1. Access to Government Computer Network (Common Access Card). This section supplements AFFARS Clause 5352.242-9000. The contractor shall provide at least one employee eligible to obtain access to the Government unclassified automated information systems. Said employee(s) with access to the system are in a non-sensitive; Automated Information Systems III (formally ADP III) positions IAW DoD Directive 5200.2-R. In compliance with DoD Directive 5200.2-R, HSPD-12, AFI 17-130, user responsibilities and guidance for information systems, and AFI 31-501.

6.1.2. Traffic Laws. The contractor and its employees shall comply with base traffic regulations. Contractor employees will wear a seatbelt when operating or riding in any vehicle (military, company, or private owned) on McConnell AFB. All vehicle operators on McConnell AFB shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. The wearing of any other portable headphones, earphones or other listening devices (except for hand-free cellular phones) while operating a motor vehicle is prohibited.

6.1.3. Weapons, Firearms, Ammunition and Illegal Drugs. No weapons, fireworks or explosives of any kind are allowed on the installation. Contractor employees shall follow current command policies regarding weapons or drugs on base.

6.1.4. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

6.1.5. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

6.1.6. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

6.1.6.1. The contractor shall immediately report to the Program Manager any occurrences of lost or duplicated keys.

6.1.6.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

6.1.6.3. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

6.2. CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION.

6.2.1. BACKGROUND INVESTIGATION. Employees will be identity proofed and vetted each time a pass/credential is issued. Security Forces may conduct random screenings at any time; if, disqualifying information as prescribed in DOD, Air Force, or local directives is found, an individual may be denied access. The COR will be notified of the denial. Due to the mandates of 5 USC 552a (b) (3) as related to the Privacy Act 1974, as amended, the information indicating denial may only be discussed with the employee and will not be expressed outside of law enforcement. Employees requesting to contest denial of installation access, or requesting a waiver/exception to policy must submit a written rebuttal /request to Commander, 22nd SFS/CC, through 22nd SFS/S5, Attention: 22nd SFS/S5PC, 52802 Kansas St, building #169 Rm. 1 McConnell AFB KS 67221.

6.3. ANTITERRORISM AWARENESS TRAINING. Contractors should be familiar with and in compliance with all local security procedures that govern their access to the base or installation. Contractors should anticipate they may have to accommodate random schedules, access and/or search requirements, and changes in the local threat level. During heightened Force Protection conditions (FPCON), contractor personnel may be directed to enter the installation through designated access points and only at specified times so that they can be identified and searched. The FPCONs are as follows:

ALPHA: Expect Random Vehicle Checks And Increased Crime Prevention Efforts.

BRAVO: Expect To See Closer Inspection Of Vehicles And Deliveries, ID Checks, And A Greater Presence Of Guards On McConnell AFB.

CHARLIE: Expect Rigorous Efforts To Inspect Vehicles And Facilities; You may be required to evacuate McConnell AFB, Or you will not be allowed on-base without escort.

DELTA: If On-Base, follow Security Forces instructions. You may be directed to evacuate or seek shelter. If Off-Base, you may be denied access until the incident has been taken care of.

Additional security measures will delay and interrupt normal routines.

6.3.1. In general, contractors providing goods and services during elevated FPCONs, or in areas with mission critical personnel, equipment, and facilities should anticipate additional security and AT requirements. All contractor employees shall be offered AT Awareness training through the requesting unit’s Antiterrorism Officer (ATO) or Antiterrorism Program Manager (ATPM) as stipulated below:

6.3.2. Training. Each contractor employee must receive a localized Antiterrorism Awareness briefing and will be issued the AT level I information pamphlet at time of credential issue.

Additionally, the contractor will be provided with the Contractor/Vendor Security requirements Handbook digitally, as well as approved AT Level 1 information [pamphlets], and general presentations provided by the government. Each contract employee must accomplish the Antiterrorism Awareness Training as stated in the provision/clause AFFARS 5352.242-9000, Contractor Access to Air Force Installations and complete the required Level I antiterrorism awareness training within 30 days of the contract start date and on an annual basis in accordance with DFARS clause 252.204-7004.

6.3.3. Contractor personnel shall be required to maintain and follow prescribed checklists for securing building during exercises and real world situations (i.e., ID checks.)