PWS FRD Janitorial 2020.doc

PERFORMANCE WORK STATEMENT (PWS)

SECTION I

GENERAL

110-Scope of Contract - This contract requires janitorial services and related work in compliance with its terms, specifications, and provisions. This includes furnishing labor, equipment, supervision, transportation, operating supplies, and incidentals. The Contractor shall maintain every part of the premises known as the Flagstaff Ranger District Office(s) and the Mormon Lake Work Center Office(s) in a clean and acceptable condition. Various phases of cleaning and janitorial work shall, as a minimum, be carried out at the frequencies indicated on the schedule below. Interference with Government business shall be avoided. Only the janitorial contractor and his employees will be allowed to be in the buildings, or on the grounds, of the Coconino National Forest serviced under this contract. Work shall be done after occupant working hours, during the hours shown below. The hours of cleaning are negotiable and may need to be changed to better fit the needs of the Forest Service. Cleaning schedules must be approved by the Contracting Officer and the contractor in advance of any changes going into effect.

120-Description and Location Item 2-1. Flagstaff Ranger District-The designated office is located at 5075 N. Highway 89, Flagstaff, AZ and consists of approximately 7,800 square feet of useable space.

Item 2-2. The warehouse offices and restrooms, at the same address will be cleaned five days a week and be on the same cleaning schedule as the main office. The cleaning at the warehouse will include all requirements as listed in Daily (every cleaning), weekly, monthly, and four times a year requirements. The Flagstaff warehouse restrooms, showers and office space consists of approximately 1650 square feet of useable space.

The showers, at the warehouse at the same address will be cleaned on the second and fourth Monday of the month from October through April. The showers will be cleaned every other day from May through September.

Item 2-3. The warehouse hallway, at the same address, will be cleaned twice weekly on Mondays and Thursdays. The hallway cleaning will include all requirements as listed in Daily, Weekly, Monthly, and four times a year requirements. The warehouse hallway space consists of approximately 700 square feet.

Item 3-1. Mormon Lake Ranger District - The designated office is located at 4373 S. Lake Mary Rd, Flagstaff, AZ and consists of approximately 3,400 square feet of useable space.

Item 3-2. Upper office at the same address consists of approximately 1532 square feet. (1,200 square feet of space with some of it as tile flooring; 332 square feet in bathrooms and break room with tile flooring).

130 - Government Furnished Property - NONE

131- Contractor Furnished Property - The contractor shall furnish all cleaning supplies and equipment. Supplies to be provided are: hand soap, paper towels, toilet paper, toilet seat covers, dutch cleanser, window cleaner, waterless urinal cartridges, light bulbs shall be replaced with LED’s, and fluorescent tubes if present shall be replaced in kind, plastic trash bags, waxes, cleaners and any necessary cleaning supplies to complete the contract requirements. All cleaning supplies will have a disinfectant in it. Fluorescent tubes if present shall be "cool white super saver" tubes and will be supplied for where they exist in offices. LED tubes if needed shall be replaced in kind. A surplus of supplies such as toilet paper, paper towels, light bulbs(LED), fluorescent and LED tubes, Windex, trash bags, dutch cleanser will be kept on hand in case of emergencies, in the main offices and at the warehouse offices.

132- Biobased Products All supplies and materials shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable; include the exclusive use of biobased products. The Contractor shall utilize the greatest number of biobased products available that meet applicable health and environment specifications.

The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers.

All purpose cleaner Degreaser/cleaner

Heavy duty cleaner Deodorizer

Carpet shampoo Floor finish

Gum Remover Floor finish restorer

Disinfectant sanitizer Floor sealer

Extraction Fluid Furniture polish

Floor stripper Glass cleaner

Neutral cleaner (liquid) Grout Sealer

Spot and stain remover Lime and scale remover (tub & tile cleaner)

Air freshener including dispenser Liquid hand soap including dispenser

Bathroom cleaner Stainless steel polish

Brass polish/cleaner Toilet bowl cleaner

Chrome polish/cleaner White board cleaner

Cream cleaner Wood floor cleaner

Solvent spotter Laundry detergent

For more information regarding the Department of Agriculture Biobased Affirmative Procurement Program go to http://www.usda.gov/procurement /biobased/APP.pdf.

133- Contractor Representative- The contractor shall provide a contract representative for the performance of the work. The name of this person and an alternate(s) who shall act for the contractor when the contractor is absent shall be designated in writing to the contracting officer. The contractor representative or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contractor representative and alternate(s) must be able to read, write, speak, and understand English.

210 - Time of Performance - Cleaning services are to be performed as required in the frequency schedule shown below, and during the following time periods;

Before 8:00 AM and after 5:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday. Weekend cleaning will need to be scheduled ahead of time if work cannot be completed during normal working hours.

Contractor will provide the Government with a work schedule for weekly, monthly, bi-weekly, semi-annual and quarterly work to be performed. There may be times when the Flagstaff Ranger District office will be open on Saturdays and the Mormon Lake Ranger District Office will be closed. Same conditions apply.

220 - Frequency Schedule - Work to be accomplished

221 - Daily Services- (To be performed Monday, Tuesday, Wednesday, Thursday, and Friday.

A. Restrooms

(1) Floors shall be swept daily. Floors are to be spot cleaned to remove all obvious surface dirt.

(2) Water closets and urinals shall be washed and sanitized. No rust or encrustation shall remain. Traps shall be maintained free from odor at all times. Washbasins and counters shall be cleaned.

(3) Mirrors, shelving, dispensers, and chromium fixtures shall be damp wiped and polished.

(4) Surfaces. All other surfaces shall be spot cleaned and horizontal surfaces dusted.

(5) Dispensers and receptacles. Paper towel waste receptacles shall be emptied and towel soap and toilet paper dispensers serviced prior to occupant's official starting time. Sanitary napkin receptacles shall be emptied, cleaned, disinfected, and provided with new bag liner daily.

(6) Flagstaff Warehouse Restrooms. All daily services above shall be performed during scheduled cleaning of the restrooms at the warehouse.

(7) Flagstaff Warehouse Showers shall be washed and sanitized. No rust or encrustation shall be remaining. Traps shall be maintained free from odor at all times.

B. Room Cleaning

Office areas, coffee rooms, and conference rooms, at the main office, and the warehouse shall receive the following daily cleaning:

(1) Wastebaskets shall be emptied and waste paper and trash removed to main deposal area.

(2) Floors. The tiled floors areas are to be swept and damp mopped to remove all obvious dirt, dust, and litter.

(3) Carpet. The full-carpeted area is to be spot vacuumed to remove all obvious surface dirt from traffic areas and from under and around furniture.

(4) Washbasins. In the coffee room and the janitor room area shall be cleaned and the counter damp-wiped and dried, as necessary, to keep them in a clean condition. Paper towels shall be supplied where towel holders are provided.

(5) Dust. Horizontal surfaces of tables, filing cabinets, and bookcase sections shall be dusted to remove all obvious dust, litter, or dirt.

(6) Janitor's Closets. To be maintained in a sanitary and clean condition daily. MSDS sheets will be posted where cleaning supplies are stored.

C. Lobby Front Entrance, and Corridors

(1) The front entrance floor shall be swept and damp-mopped.

(2) All carpeted floors shall be vacuumed

(3) All display cases in the front entrance and lobby shall be dusted and glass washed and dried.

(4) The receptionist desk and counter shall be dusted and glass washed and dried.

(5) All wastebaskets shall be emptied and trash removed to main outside dumpster.

(6) Drinking fountains shall be cleaned and wiped dry.

D. Waste and Recycle Collection and Removal- Daily

All refuse, trash, recycle and garbage shall be collected and removed from all buildings and placed in the appropriate dumpsters provided at each location. Plastic wastebasket liners shall be used in all wastebaskets and replaced weekly or more frequently if needed. If the dumpster is full, contractor must bag or box refuse and leave beside the dumpster so trash does not blow away.

The refuse, trash, and garbage shall be collected and removed from the warehouse office and restrooms each time cleaning is performed as scheduled at Item 2-2. (Flagstaff warehouse)

222 - Weekly Services - (To be performed at any time during regular working hours, as long as it is not interfering with work activities when the front office is open at Flagstaff or Mormon Lake.)

A. Restrooms

(1) Floors shall be wet-mopped (scrubbed if needed) in the offices weekly, and in

The warehouse (Item 2-2- each time the restrooms are scheduled for cleaning).

B. Room Cleaning

(1) Dust horizontal surfaces of files, chairs, tables, bookcases, window sills and other furniture with a treated dust cloth. Glass doors shall be cleaned with glass cleaner

(2) Floors. All full tile areas, all front/rear entries with tile, and coffee rooms are to be swept with a treated dust mop to remove all dirt, dust, and litter.

(3) Carpet. The full carpeted areas and front/rear entries shall be vacuumed to remove all dirt, dust and litter.

(4) Mats. Any mats in the front and rear entrances shall be removed from the building and vacuumed to remove excess dirt.

(5) Waste Paper receptacles. Plastic liners will be replaced weekly or more often if needed.

223 - Monthly Services A. Toilets

(1) Waste Paper receptacles in all offices and warehouse shall be damp wiped inside and out.

(2) Walls, Partitions, doors in all offices and warehouse shall be damp-wiped.

(3) Flagstaff showers shall be scrubbed and sanitized (see Item 2-2).

B. Room cleaning, entrances, lobby and corridors. Warehouse, conference rooms, and hallways

(1) Walls shall be spot cleaned

(2) Glass in doors, pictures, and bookcases shall be cleaned.

(3) Waste paper receptacles - damp wipe inside and out.

224 – Quarterly Services - (December, March, June, September)

A. Room Cleaning

(1) Dusting. All surfaces in the building approximately 70 inches or more from the floor shall be cleaned by dusting or vacuuming, including light fixtures. Computer room at Mormon Lake shall be serviced four times per year.

225 – Semi-Annual Services - (November and May) A. All light fixtures shall be washed

B. The furnace rooms at Flagstaff and Mormon Lake only will be dusted, and damped wiped completely and the floor swept, scrubbed, and waxed.

C. Windows. All windows at all facilities will be washed inside and out. D. Blinds. All blinds at all facilities will be dusted, washed and dried.

D. Blinds. All blinds at all facilities will be dusted, washed, and dried.

E. Tiled Flooring Cleaning. All areas having tiled flooring shall be stripped, waxed, and buffed. Alternate scrub and buff between strip and wax services. Wax is to be non-slip floor wax. This applies to the areas only that require waxing. This includes the floors into the restrooms and hallways at the warehouse. The computer room floor at Mormon Lake must be scrubbed, stripped, and waxed without using power equipment and work must be scheduled with the Government.

226 – Annual Services - (to be done in May) A. Carpets and Mats. All carpeted areas will have desks and chairs moved and vacuumed well then put in place. All carpets and mats will be shampooed. This includes the warehouse offices and conference areas.

B. Flagstaff Computer Room Tiled Flooring must be scrubbed, stripped, and waxed without using power equipment and work must be scheduled with the Government.

227 - Services to be Performed as Required

A. Carpet. Stains shall be removed from all carpets in the buildings as needed.

B. Entrances. Front and rear entrances shall be kept clean to provide a good appearance. Sites that have glass entrances and front lobby areas with glass shall be kept clean to provide a good appearance. All glass will be washed as needed.

C. Other Interior Surfaces. Door and window ledges, heating and air conditioning grills, fire apparatus, and doors shall be dusted.

D. Windows shall be closed and all exterior doors closed and locked. Alarm set each day after janitorial services are performed at locations with alarms.

E. Light Bulbs(LED) and fluorescent or LED lamps shall be replaced as needed.

F. Waterless urinal cartridges shall be change as needed. Generally this will be every 3-6 month depending on usage.

230 – Contractor Personnel/Qualifications - The contractor shall provide qualified personnel. Contract personnel shall refrain from familiarizing themselves with or disturbing any books, papers, or other materials in any of the offices. Only the Contractor or employees of the Contractor will be allowed in the building or on the grounds of the Coconino National Forest covered in this contract. The Contractor shall notify the Government, by email or telephone, immediately when employees quit or new employees are hired before they start working in any Coconino facility. Children and pets are not allowed in the building or surrounding area. Exceptions must be approved by Government representative. Any equipment in the building, including but not limited to, radios, typewriters, computers, faxes or copy machines shall not be used by the contractor or the contractor’s employees.

The Contractor is responsible for the key and door code to the buildings, which will be issued by the Government. The key shall not be duplicated. The door code shall not be given out to anyone other than the contractor or their employees.

Contractor shall immediately notify the COR if any keys are lost or is the door code is compromised.

231 – Security - All outside doors shall remain locked while contractor performs work and contractor shall assure that all entrance gates, doors, and windows are locked after services are performed and the security of the building is maintained.

Extinguish all unnecessary lights.

Ensure that the coolers and heaters are turned off or turned down as designated.

Ensure that all entrance doors and windows are closed and locked after services are performed and that the security of the buildings is maintained.

Ensure that any cleanser or cleaning solution used in the performance of janitorial services does not cause damage to Government property.

Janitor closet areas shall be kept clean, neat, and odor free, remove all trash and soiled mop water daily.

310 – Performance Requirement Standards - Performance requirement standards are described in the Performance Requirements Summary Tables above for daily, weekly, monthly, and semi-annual work. The Contractor is expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan. Except as stated in the summary tables, services required by this contract are generally of such a nature that nonconforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance, and will result in a deduction being made to the contract price for the month.

320- Inspection Procedure - Inspection of the office buildings to determine the acceptability of the workmanship will be made by the Government and any deficiencies encountered will be called to the attention of the Contractor. Correction of all deficiencies will be made prior to re-inspection and acceptance of work by the Government in conformance with the work standards. Inspections will be done at a minimum of once a month or more frequently if needed.

Any Government personnel or visiting public may observe unacceptable services, incomplete work or required services not performed and may contact the CO or the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing within 48 hours of validation of the complaint. Refer to the Performance Requirements Summary Tables for remedy for non-conforming services.

330 – Acceptance - Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the acceptable quality level )AQL) listed in summary.

400 – Payments - Payment will be made monthly for work meeting or exceeding the AQL completed and accepted by the Government covering the previous month’s service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items.

Deductions – anytime the performance of services falls below the AQL, a deduction may be made for services that cannot be re-performed or poorly performed work. For documented poor performance a reduction of 10%-30% may be reduced on the invoice for the applicable line items depending upon the severity of the poor performance. For non-performance, no payment will be issued.

SECTION II

DEFINITIONS

2.1.1 ACCEPTABLE QUALITY LEVEL (AQL). The maximum allowable deviation from acceptable performance that may occur before the Government will invoke payment deduction. An AQL does not allow a contractor knowingly to offer defective services, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

2.1.2 DEFECTIVE SERVICE: A unit of service which contains one or more defects, or nonconformance with specified requirements.

2.1.3 PERFORMANCE REQUIREMENTS SUMMARY (PRS): Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

2.1.4 QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

2.1.5 CONTRACTING OFFICER’S REPRESENTATIVE (COR): A Government person appointed by the contracting officer to help the contracting officer with contract administration and surveillance.

2.1.6 GOVERNMENT INSPECTOR: A Government person responsible for surveillance of contractor performance.

2.1.7 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

2.1.8 QUALITY CONTROL: Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

2.1.9 RANDOM SAMPLING: A sampling method in which each service output in a unit has an equal chance of being selected.

2.1.10 MATERIAL SAFTETY DATA SHEETS (MSDS): Information that accompanies chemicals in the workplace. MSDS includes details such as the risks, precautions, and first aid procedures associated with the chemical.

SECTION III

CONTRACTOR FURNISHED ITEMS/SERVICES

4.1 CONTRACTOR FURNISED ITEMS - The contractor shall furnish all cleaning supplies and equipment including, but not limited to, non-slip floor wax, spot cleaners for rugs, any equipment/supplies to wax floor and steam clean carpets.

4.2 CONTRACTOR’S SUBMITTALS

A. Schedule – Submit a schedule at least 1 month in advance of required work showing dates, “weekly”, “monthly”, quarterly”, and “semi-annual” work will be performed. Inform the Government of schedule changes at least one week in advance.

B. MSDS Sheets – Provide MSDS sheet Schedule – Submit a schedule at least 1 month in advance of required work showing dates, “weekly”, “monthly”, “quarterly”, and “semi-annual” work will be performed for all materials used or stored in Government Offices.

C. Cleaning Product Information – Manufacturer’s or supplier’s information describing the contents and recommended uses for each cleaning product used.

D. Personnel – Provide and keep current a written list of the names of all contractors’ employees performing duties under this contract.

SECTION IV PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Daily

Cleaning

Task 221

(Services

Performed

Each

Scheduled

Visit)

A. Restrooms

(1) Floors shall be swept daily. Floors are to be spot cleaned to remove all obvious surface dirt.

(2) Water closets and urinals shall be washed and sanitized. No rust or encrustation shall remain. Traps shall be maintained free from odor at all times. Washbasins and counters shall be cleaned.

(3) Mirrors, shelving, dispensers, and chromium fixtures shall be damp wiped and polished.

(4) Surfaces. All other surfaces shall be spot cleaned and horizontal surfaces dusted.

(5) Dispensers and receptacles. Paper towel waste receptacles shall be emptied and towel soap and toilet paper dispensers serviced prior to occupant's official starting time. Sanitary napkin receptacles shall be emptied, cleaned, disinfected, and provided with new bag liner daily.

(7) Flagstaff Warehouse Showers shall be washed and sanitized. No rust or encrustation shall be remaining. Traps shall be maintained free from odor at all times.

B. Room Cleaning

Office areas, coffee rooms, and conference rooms, at the main office, and the warehouse shall receive the following daily cleaning:

(1) Wastebaskets shall be emptied and waste paper and trash removed to main deposal area.

(2) Floors. The tiled floors area are to be swept and damp mopped to remove all obvious dirt, dust, and litter.

(3) Carpet. The full-carpeted area is to be spot vacuumed to remove all obvious surface dirt from traffic areas and from under and around furniture.

(4) Washbasins. In the coffee room and the janitor room area shall be cleaned and the counter damp-wiped and dried, as necessary, to keep them in a clean condition. Paper towels shall be supplied where towel holders are provided.

(5) Dust. Horizontal surfaces of desks, tables, filing cabinets, and bookcase sections shall be dusted to remove all obvious dust, litter, or dirt.

All daily services will be subject to visual checks by the COR.

Random Sampling of Check Lists turned in.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in more stringent and more frequent inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

Daily

Cleaning

Task 221

(6) Janitor's Closets. To be maintained in a sanitary and clean condition daily. MSDS sheets will be posted where cleaning supplies are stored.

C. Lobby Front Entrance, and Corridors

1) The front entrance floor shall be swept and damp-mopped. (2) All carpeted floors shall be vacuumed

(3) All display cases in the front entrance and lobby shall be dusted and glass washed and dried.

(4) The receptionist desk and counter shall be dusted and glass washed and dried.

(5) All wastebaskets shall be emptied and trash removed to main outside dumpster.

(6) All ashtrays shall be emptied, and maintained in a clean appearance, and wiped down. Ashtrays will be just inside or outside front entrances.

(7) Drinking fountains shall be cleaned and wiped dry.

D. Waste and recycle Collection and Removal- Daily 1.All refuse, trash, recycle and garbage shall be collected and removed from all buildings and placed in the appropriate dumpster provided at each location. Plastic wastebasket liners shall be used in all wastebaskets and replaced weekly or more frequently if needed. If the dumpster is full, contractor must bag or box refuse and leave beside the dumpster so trash does not blow away. The refuse, trash, and garbage shall be collected and removed from the warehouse office and restrooms each time cleaning is performed as scheduled at Item 2-2. (Flagstaff warehouse)

All weekly services will be subject to visual checks by the COR.

Random Sampling of Check Lists turned in.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in more stringent and more frequent inspections

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

Weekly Services

Task 222

Monthly Cleaning

Task 223 To be performed at any time during regular working hours as long as it is not interfering with work activities when the front office is open at Flagstaff or Mormon Lake

A. Restrooms

(1) Floors shall be wet-mopped (scrubbed if needed) in the offices and warehouse weekly.

B. Room Cleaning

(1) Dust horizontal surfaces of files, chairs, tables, bookcases, window sills and other furniture with a treated dust cloth.

(2) Floors. All full tile areas, all front/rear entries with tile, and coffee rooms are to be swept with a treated dust mop to remove all dirt, dust, and litter.

(3) Carpet. The full carpeted areas and front/rear entries shall be vacuumed to remove all dirt, dust and litter.

(4) Mats. Any mats in the front and rear entrances shall be removed from the building and vacuumed to remove excess dirt.

(5) Waste Paper receptacles. Plastic liners will be replaced weekly or more often if needed.

Toilets

(1) Waste Paper receptacles in all offices and warehouse shall be damp wiped inside and out.

(2) Walls, Partitions, doors in all offices and warehouse shall be damp-wiped.

(3) Flagstaff showers shall be scrubbed and sanitized.

B. Room cleaning, entrances, lobby and corridors. Warehouse, conference rooms, and hallways (1) Walls shall be spot cleaned

(2) Glass in doors, pictures, and bookcases shall be damp-wiped.

(3) Waste paper receptacles - damp wipe inside and out.

All monthly services will be subject to visual checks by the COR.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

Quarterly Services

Task 224

Semi-Annual Service

Task 225

Annual Services

Task 226

A. Room Cleaning

(1) Dusting. All surfaces in the building approximately 70 inches or more from the floor shall be cleaned by dusting or vacuuming, including light fixtures. Computer rooms at Mormon lake and Flagstaff only shall be serviced four times per year and scheduled with the Government.

A. All light fixtures shall be washed

B. The furnace rooms at Flagstaff and Mormon lake only will be dusted, and damped wiped completely and the floor swept, scrubbed, and waxed.

C. Windows. All windows at all facilities will be washed inside and out.

D. Blinds. All blinds at all facilities will be dusted, washed and dried.

E. Tiled Floor Cleaning. All areas having tiled flooring shall be stripped, waxed, and buffed. Alternate with strip and wax and use non-slip floor wax. This applies to the areas only that require waxing. This includes the floors into the restrooms and hallways at the warehouse.

A. Carpets and Mats. All carpeted areas will have desks and chairs moved and vacuumed well then put in place. All carpets and mats will be shampooed. This includes the warehouse offices and conference areas.

B. Computer Room tiled floor must be scrubbed, stripped, and waxed without using power equipment and work must be scheduled with the Government.

All services will be subject to visual checks by the COR.

Random Sampling of Check Lists turned in.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

Services to be Performed as Required

Task 227 Carpet. Stains shall be removed from all carpets in the buildings as needed.

Entrances. Front and rear entrances shall be kept clean to provide a good appearance. Sites that have glass entrances and front lobby areas with glass shall be kept clean to provide a good appearance. All glass will be washed as needed.

C. Other Interior Surfaces. Door and window ledges, heating and air conditioning grills, fire apparatus, and doors shall be dusted.

D. Windows shall be closed and all exterior doors closed and locked. Alarm set each day after janitorial services are performed at locations with alarms.

E. Light Bulbs(LED) and fluorescent or LED lamps shall be replaced as needed.

All services will be subject to visual checks by the COR.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in more stringent and more frequent inspections All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

Full payment will be received for acceptable work. Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Incentives/Disincentives:

+ Full payment for acceptable work

+ Less stringent inspections for good performance

+ Good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service

-poor evaluation on poor performance.

Name of Business: ______________________ Date________________________________________

Signature: Print Name