PWS Fraud Examiner Training and Certification.docx

Internal Revenue Service Criminal Investigation (CI)

Performance Work Statement

ACFE TRAINING & CERTIFICATION SHOPPING CART # 5000229639

AWARE ID# 26-35428

Prepared by:

CI/Strategy Workforce Development (WFD) Version 2.0

BD

PERFORMANCE WORK STATEMENT

INTERNAL REVENUE SERVICE CRIMINAL INVESTIGATION (IRS-CI) ACFE TRAINING & CERTIFICATION

SHOPPING CART # 5000229639

C.1 INTRODUCTION/OVERVIEW

The Internal Revenue Service (IRS) Criminal Investigation (CI), Strategy, Workforce Development (WFD) Program Office requires, the acquisition of contractor services for the training and certification of Certified Fraud Examiners.

C.1.1 BACKGROUND

The Internal Revenue Service – Criminal Investigation (CI) is the law enforcement arm of the Internal Revenue Service (IRS). CI is charged with the enforcement of the federal income tax statutes. CI's top priority is the investigation of violations of the federal income tax law.

Additionally, CI special agents lend their financial investigative expertise to fraud investigations, money laundering and other illicit acts in conjunction with other law enforcement agencies within the United States and internationally.

C.2 OBJECTIVE

In order for its special agents and other investigative staff to effectively meets its mission requirements in the investigation and prosecution of illicit actors involved in fraud and other criminal acts, it is necessary for the investigators to obtain a globally recognized certification in the investigation of fraudulent schemes and financial crime prevention, as well as develop a large community of public and private sector resources that can be leveraged by CI’s investigative staff.

The Certified Fraud Examiner Certification provided by the Association of Certified Fraud Examiners (ACFE), provides the necessary globally recognized certification as well as access to the 90,000+ members of the ACFE’s global anti-fraud and financial crime prevention community to assist CI in successfully meeting its investigative mission.

C.3 SCOPE

The scope of this PWS describes the virtual professional services the Contractor shall provide in the form of training and Certified Fraud Examiner Certification as outlined below:

IRS-CI

ACFE Training & Certification

C.3.1 DELIVERY ASSUMPTIONS AND CONDITIONS

Within the purview of this contract, appointed contractor personnel are entrusted with the responsibility of delivering the above-referenced courses. Specific program requirements are detailed below outlining the parameters and expectations governing the execution of these deliverables.

1. IRS-CI will ensure the availability of high-speed internet connectivity, along with the requisite computer hardware and peripheral equipment. The contractor will ensure that students will have access to software applications for the seamless delivery of the course content. Additionally, the contractor must ascertain that all instructional materials and aids, such as student handouts, are readily accessible before the commencement of each class session.

2. Virtual and hybrid training classes. Contractor will work with IRS-CI to ensure the availability of high-speed, reliable internet connectivity, computer, peripheral equipment, and software applications required to deliver the course are in proper working condition and instructional materials/aids, e.g., student handouts, etc., are available in the virtual classroom at least 24 hours before class begins.

3. It is incumbent upon the contractor instructor(s) to meticulously verify the functionality of all audiovisual equipment, where applicable, to ensure seamless delivery of instruction.

4. Report equipment damage, loss, or inoperability to the Program Manager and/or local site representative.

5. The contractor instructor(s) is tasked with ensuring the availability and readiness of instructional materials and aids, such as student handouts, prior to the commencement of each class session.

6. Contractor instructor(s) shall, prior to the commencement of courses and upon their conclusion, engage in either face-to-face or electronic correspondence with the requiring activity Program Manager (PM) and/or Contracting Officer’s Representative (COR). This interaction will provide a channel of communication for discussing logistical details such as arrival and start times. Additionally, it will be an opportunity to address any other essential course administrative matters, such as pre-course briefings to ensure preparedness, after-hour discussions to debrief on course activities, or post-course evaluations to assess effectiveness and gather feedback for continuous improvement.

7. Contractor instructor(s) is tasked with the comprehensive administration, correction, and review of various assessment components essential for the program's efficacy, including polls, discussion questions, quizzes, tests, final exams, rubrics, assignments, and papers.

8. Contractor instructor(s) must uphold strict security protocols over all teaching materials, such as tests, answer keys, answer sheets, and student grades, to safeguard the integrity of the assessment process and ensure that only approved online tests and other course resources stipulated for the delivery of the course are utilized.

9. Contractor instructor(s) will remove any excess papers, use easel pad chart paper, and tape on walls or boards and ensure classrooms are left in a neat and orderly condition.

10. Contractor instructor(s) will meet or discuss (via telephone or web conference) with the PM and/or COR after the delivery and provide specific recommendations concerning the equipment, facilities, etc., as appropriate.

11. Contractor personnel will be familiar and in compliance with the IRS policies and instructions that deal with equal opportunity in Federal education and training programs; civil rights; equal opportunity and affirmative employment; accessible electronic and information technology; equal opportunity for persons with disabilities; sexual harassment, and harassment and retaliation; internet security; and physical security.

12. Contractor personnel will provide student assessment instruments if applicable within 7-days of completion of the class to the PM and/or COR.

13. All appointed contractor instructors shall adhere to the following:

a. Be responsible for assigned classroom activities during the course.

b. Evaluate and give students performance feedback in accordance with course standards as outlined in the POI, exam key, and performance grading rubrics. Correct student papers and projects, as appropriate.

c. Dress in a professional manner and present themselves as professionals and in accordance with the IRS dress code if any.

d. Prepare for their classroom activities prior to class start-up with the Training Specialist/Course Manager/Program Manager and other instructors if applicable.

e. On the first morning of class, be fully prepared to instruct the full complement of course materials, as discussed with the PM and/or COR.

f. Arrive and depart from the classroom activities in a timely manner as discussed with the PM and/or COR.

g. Do not connect or allow students to connect personal devices or equipment to government computer equipment at any time, including laptops, thumb-drives, USB peripherals, etc. Instructors should contact the PM and/or COR and local classroom support for guidance and assistance with these issues, where necessary.

h. Enforce classroom ground rules, as necessary.

i. Report classroom property and equipment issues to PM and/or COR and local classroom support promptly.

j. Maintain a current knowledge of and abide by IRS Emergency Plans including those for medical and fire incidents.

C.3.2 DELIVERABLES TIMELINE TABLE

C.3, Scope

Certification Exam Exam Result Roster with instructor name and exam dates

Within 10 Business Days of Exam completion date.

C.3.3 STATUS REPORTS

In addition to the specific deliverables/reports identified in Section C.3.2 above, the Contractor shall provide a Status Report to the COR with a copy to the CO. The report shall be submitted electronically via email and is due by the 15th day of each month when the contract is in effect. The first Status Report is due by the 15th day of the second month of the contract award. This report shall contain the following information:

a. Contract number;

b. Contractor name;

c. Period covered by reports;

d. Summary description of activities and accomplishments during the report period;

e. Summary description of any outstanding action items IRS-CI has responsibility for affecting contractor performance;

f. Description of problems and issues encountered during the report period; and

g. Status of open problems or issues identified in previous monthly report(s).

C.4 TYPE OF CONTRACT

The Government is contemplating a Cost Reimbursement award.

C.5 PLACE OF PERFORMANCE/DELIVERY POC

Instructor led CFE Exam Review Course will be held virtually within the Continental United States (CONUS) upon agreement and confirmation, between Contract Program Manager and Contractor, at least 60-days prior to the suggested training commencement date.

PERIOD OF PERFORMANCE

The period of performance for this base, plus four option periods contract will be 60-months from the date of award to extend the contract via FAR Clause 52.217-9, Option to Extend Services.

C.6 CONTRACT ADMINISTRATION DATA

The Contracting Officer for this requirement is:

Internal Revenue Service Office of Procurement Name:

Address:

Voice:

Email:

The Agency’s Contracting Officer’s Representative (COR) for this requirement is:

Internal Revenue Service Criminal Investigation Name: Chiquilla Scott Address: 5255 Snapfinger Park Dr

C.7 HOURS OF OPERATION

The Contractor shall be available 8 hours per day, Monday through Friday during the core business hours of 8 a.m. to 4:30 p.m., EST/EDT.

Services are not expected to normally occur on federal holidays, or weekends. The following is a list of federal holidays:

The Contractor shall also follow any other holiday as declared by the President.

C.8 QUALITY CONTROL

The Contractor shall develop and maintain an effective quality assurance control program, including but not limited to a written Quality Control Plan (QCP), to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is how it assures itself that the work performed under the purchase order complies with the requirement of the contract. At a minimum, the Contractor shall develop written quality control procedures that address the areas identified in the “Performance Requirements Summary Matrix” set forth herein.

Services will be accepted by IRS-Criminal Investigation monthly by certification of the monthly invoice. All required reports, deliverables and performance objectives must be fulfilled to obtain acceptance. Acceptance will constitute 100% payment.

Non-acceptance may result in negotiation of a credit commensurate with the negative impact on the IRS-CI mission resulting from the reduced level of performance. The amount of the credit will be negotiated at the time of non-acceptance. Failure to agree on a credit amount will be considered a dispute in accordance with FAR 52.233-1, Disputes (July 2002). To ensure quality standards are met, the Contractor shall meet with the COR at least monthly to discuss all performance issues.

The Government will evaluate contractor performance and deliverables against the critical performance objectives provided in the Performance Requirements Summary Matrix to determine if the services rendered are acceptable for payment. Payment shall be made after IRS-Criminal Investigation’s acceptance of the services and receipt of an acceptable invoice.

C.9 PERFORMANCE REQUIREMENTS SUMMARY MATRIX

maintained.

Deliverables Timeline Table above.

Timeliness-98% of reports submitted by the required due date.

for the contractor performance based on quality levels maintained.

C.10 INVOICE INSTRUCTIONS AND PAYMENT

Invoices shall be submitted in arrears. The invoice, including all supporting documentation, shall be electronically submitted to the COR and the CO identified in this purchase order. The supporting documentation will include the period of performance for the product/service provided; and where the work was accomplished (onsite, online, telephone/email, combination, etc.). Payment will be in accordance with the FAR 52.232.25.

C.11 GOVERNMENT FURNISHED PROPERTY

Property Damage. The contractor must take all precautions to avoid damage to Government property or equipment. Any damage to Government property or equipment by the contractor must be repaired by the contractor to its original state or better condition at no additional expense to the Government.

C.12 GOVERNMENT FURNISHED INFORMATION

It is anticipated that Government-furnished information will be required for contractor performance. The availability of this information and the required delivery schedule to meet schedules required for contractor's performance have been reviewed and determined that no apparent problems exist that will hinder successful performance by the prospective contractor. Due to the nature of the IRS mission, all data, work products and deliverables used in its mission are the property of the IRS. Contractor shall not utilize or disclose any information pertaining to this award without the prior written consent of IRS Contracting Officer (CO).

Each individual Contractor employee shall sign a Non-disclosure Agreement (NDA) before beginning of work on this contract.

In the performance of this contract, the Contractor agrees to comply and assume responsibility for non-disclosure of all sensitive but unclassified data / information as detailed in IRM 10.23.2.17, Non-disclosure Agreement, by its employees and officers.

Any and all electronically stored data, programs and other files residing on electronic media (e.g., hard drives, diskettes, CDs) shall be treated as confidential and shall not be divulged, copied or otherwise released or made known in any manner to any person, except as may be necessary in the performance of the contract.

Contractor may be required to provide a corporate level Non-Disclosure Agreement to safeguard all information provided by IRS in order to resolve problems within the IRS environments/architecture.

The Contractor shall conduct Disclosure Awareness training prior to giving his officers and employees access to IRS Sensitive-But-Unclassified (“SBU”) data and annually thereafter if the contract is renewed or extended. Each Contractor employee shall sign and date the training roster. The Contractor shall provide written certification to the FAC-COR that this training was completed by the Contractor employee.

C.13 SECURITY REQUIREMENTS

Security requirements do not apply.

C.14 SECTION 508 COMPLIANCE

IR1052.239-9000 Section 508 Information, Documentation and Support (DEC 2019)

In accordance with 36 CFR, Appendix C to Part 1194, the information and communication technology (ICT) (ICT) (ICT) products and product support services documentation furnished in performance of this contract shall be provided at no additional cost. The contractor shall provide information, documentation, and support relative to the supplies and services described in the statement of work, performance work statement or statement of objectives (select one). The following technical standards and provisions have been determined to be applicable to this contract:

_X Chapter 6: Support Documentation and Services _X 601 General _X 601.1

_X 602 Support Documentation _X 602.1 _X 602.2 _X 602.3 _X 602.4 _X 603 Support Services _X 603.1 _X 603.2 _X 603.3 (End of clause)

IR1052.239.9002 Section 508 Services (JUN 2022)

All contracts, solicitations, purchase orders, delivery orders and interagency agreements that contain a requirement of services which will result in the delivery of a new or updated information and communication technology(ICT) item/product must conform to the applicable provisions of the appropriate technical standards in 36 CFR, Appendix C to Part 1194, and functional performance criteria in 36 CFR Chapter 3, unless an agency exception to this requirement exists at FAR 39.204 Exceptions.

The following technical standards and provisions have been determined to be applicable to this contract:

_X Chapter 5: Software _X 501 General _X 501.1 _X 502 Interoperability with Assistive Technology _X 502.1 _X 502.2 _X 502.3 _X 502.4(A-G)

_X 503 Applications _X 503.1 _X 503.2 _X 503.3 _X 503.4 _X 504 Authoring Tools _X 504.1 _X 504.2 _X 504.3 _X 504.4 _X Chapter 7: Referenced Standards _X 701 General _X 701.1 _X 702 Incorporation by Reference

The standards do not require the installation of specific accessibility-related software or the attachment of an assistive technology device but merely require that the ICT be compatible with such software and devices so that it can be made accessible if so required by the agency in the future.

The following functional performance criteria (36 CFR Chapter 3) apply to this contract.

_X Chapter 3: Functional Performance Criteria _X 301 General _X 301.1 _X 302 Functional Performance Criteria _X 302.1 _X 302.2 _X 302.3 _X 302.4 _X 302.5 _X 302.6 _X 302.7 _X 302.8 _X 302.9

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