PWS_FMS IT_DRAFT.docx

561 WEAPONS SQUADRON PERFORMANCE WORK STATEMENT FOR

FOREIGN TACTICS, TECHNIQUES, AND PROCEDURES MANUAL PRODUCTION

CLIENT SYSTEMS ADMINSTRATOR

Contract Number: DRAFT Contract: DRAFT Date: DRAFT

TABLE OF CONTENTS

1. GENERAL INFORMAION

1.1 Description of Services/Introduction

1.2 Background

1.3 Objectives

1.4 Scope

1.5 Period of Performance

1.6 General Information

2. DEFINITIONS AND ACRONYMS

2.1 Definitions

2.2 Acronyms

3. GOVERNMENT FURNISHED ITEMS

3.1 Government Provided Facilities

3.2 Government Provided Equipment

3.3 Deliverables

4. CONTRACTOR FURNISHED ITEMS

4.1 Facility Clearance

5. SPECIFIC TASKS

5.1 Specific Tasks

5.2 Service Summary

6. QUALIFICATIONS

6.1 Qualifications

7. ADMINISTRATIVE CONSIDERATION

7.1 Safety Requirements

7.2 Meetings

7.3 Mission Essential

SECTION 1: GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide a Client Systems Administrator Specialist Support to the 561 Weapons Squadron (WPS), Foreign Military Sales (FMS), at Nellis Air Force Base, Nevada who is responsible for producing Tactics, Techniques, and Procedures (TTPs) for release to the United States and foreign entities. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform information technology support as defined in the Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The 561st WPS at Nellis AFB, Nevada produces the Air Force Tactics, Techniques and Procedures (AFTTP) 3-1 & 3-3 tactics manual series and is the agency responsible for executing Chief of Staff of the Air Force (CSAF) disclosure guidance for releasing United States Air Force (USAF) tactical employment doctrine to allied nations (ref. Guidelines for Disclosure of USAF Tactics and Capabilities, SECRET). Additionally, 561 WPS transforms AFTTP 3-1 & 3-3 to releasable manual for foreign nations based on guidance established by Secretary of the Air Force/International Affair. The facility operates up to and including TOP SECRET\\SPECIAL\\SAR) and TOP SECRET\\SENSITIVE COMPARTMENTED INFORMTION (TS\\SCI) levels. This cross-functional effort spans several program offices, training systems, program elements, and security agencies, so centralized coordination is a necessity.

1.3 Objectives: The contractor’s Information Technology (IT) support will ensure that the Secretary of the Air Force International Affairs Foreign Military Sales (FMS) tactics program has fully functional workstations and technology. All technology will be secured through enhanced data protection and compliance measures. The contractor will also guarantee that IT systems adhere to government compliance requirements, including managing software licenses.

1.4 Scope: The contractor shall provide 561 WPS with an expert-level support technician to manage accountable IT related assets and maintain equipment inventories IAW AFMAN 17-1203, IT Asset Management.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

1.6 General Information:

1.6.1. Quality Control Plan (QCP): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the method used to ensure that the work complies with the contract requirements. The QCP shall be submitted electronically within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the Quality Check (QC) system.

1.6.2. Quality Assurance Surveillance Plan (QASP): The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: The following Federal holidays are observed under this contract:

· New Year’s Day

· Martin Luther King’s Birthday

· President’s Day

· Memorial Day

· Juneteenth

· Independence Day

· Labor Day

· Columbus Day

· Veteran’s Day

· Thanksgiving Day

· Christmas Day

1.6.4. Hours of Operation: The contractor is responsible for conducting business, between the core hours of 0900-1500 Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The core hours are at the discretion of the United States Government (USG) Commander and subject to change. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The contractor shall be located in building 1114. Telework will be permitted on a case-by-case basis with coordination with the contractor supervision, USG supervision, and COR.

1.6.6. Type of Contract: the government will award a (check with 99 CONS). Comment by MAYHEW, NATHANIEL P SrA USAF ACC 99 CONS/PKC: Purchase Request

1.6.7. Security Requirements: Contractor personnel performing work under this contract must have a SECRET clearance at time of the proposal submission and must maintain the level of security required for the life of the contract. Possession of a Top-Secret clearance with Sensitive Compartmented Information (SCI) and Special Access Program (SAP) eligibility is desired. The security requirements are in accordance with DD254.

1.6.7.1. Physical Security: the contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and material shall be secured.

1.6.7.2. Key Control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references for keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.3. Keypad Code/Combination Spin Dial: The contractor shall establish and implement methods of ensuring that all codes/combinations are not revealed to unauthorized persons.

1.6.8. Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10. Identification of Contractor Employees: Contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

1.6.11. Contractor Travel: Travel may be required to fulfill the requirements of this PWS. Travel arrangements shall be in accordance with Joint Travel Regulation (JTR) Volume II rates and FAR 31.205-46 and approved prior to travel by the Contracting Officer Representative (COR). Travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid. Invoices shall include: Employee’s name, dates of travel, destination, and total travel costs. The following information shall be made available upon request: airfare, per diem, car rental, hotel and identifiable miscellaneous.

1.6.11.1. Travel is authorized only when pre-coordinated through the COR and approved by the Contracting Officer (CO). The COR shall submit travel approval requests to the CO (or designee within the contracting office) for approval prior to travel and track requests separately for payment. Travel between Nellis AFB and other TDY locations will be required to support the requirements of the PWS.

1.6.12. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.13. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

SECTION 2: DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

SECTION 3: GOVERNMENT FURNISHED ITEMS

3. Overview. The USG will provide, without cost to the contractor, the property, facilities, and/or services listed below to support all tasks outlined in this contract. The contractor shall inventory, maintain, and control all government furnished items and notify the government of any damage to or loss of government property within three business days of damage/loss/theft. If there is damage incurred by the contractor, the contractor shall reimburse for lost or damaged items. Contractor personnel supporting this requirement by the end of the performance period in condition in which they were issued except normal wear and tear.

3.1. Government Provided Facilities. The USG will provide facilities with desks, workspaces, utilities, electrical power hookups, network connectivity, and telephone access.

3.2. Government Provided Equipment. The government will provide all computer equipment and software. This includes pre-approved administrative supplies, computer, printers, scanner, shredders, copier, and currently accepted version of software necessary to maintain compatibility with USG.

3.3. Deliverables. The USG will provide utilities/maintenance/repair of work facilities for all provided equipment.

SECTION 4: CONTRACTOR FURNISHED ITEMS

4. Overview. The contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.1. Facility Clearance. The contractor shall possess and maintain a current DOD Security Clearance at the SECRET level.

4.1.1. The contractor shall ensure that their employees follow the general procedures, to include any required training, governing physical and information security described in the various DOD and USAF Instructions along with the USG Operating Instructions. Personnel will be responsible for the physical security of the facility, their area, and government furnished equipment.

4.1.2. Data Security. Work performed may entail accessing, processing, analyzing, or storing data on individuals and organizations that are or could be considered classified information. The contractor is required to maintain security, processing, storage, and disposal systems and safeguards sufficient to ensure that it and the USG meets the requirements of all privacy laws, regulations, and agreements. The contractor shall take steps to ensure that the intent of this section is enforced at all times through appropriate qualification standards for all contractor personnel and through adequate training and quality assurance procedures.

4.1.3 Information Security. Where USG Information Systems (IS) access will be provided to the contractor as part of the Government Furnished Property and Equipment, the contractor shall abide by the USG IS security policy and procedures, particularly in obtaining access and systems usage. Contractors failing to adhere to the USG information security policy and procedures will result in the denial of IS access, removal from the network and system access, and removal from the contract.

SECTION 5: SPECIFIC TASKS

5. Overview. The Client Systems Administrator shall perform the following duties.

5.1. Specific Tasks.

5.1.1. Administrator system applications: monitor, manage and install system upgrades and software to include unit software license management. Primary software management is performed by the Government. Support and assistance provided by contractor to include training.

5.1.2. The contractor shall administer a wide range of computer platforms and operating systems to include: Security functions, set up and manage user accounts; add system peripherals and troubleshoot and diagnose system problems on classified and unclassified networks. Process new member account requests within two business days of receiving completed account documents.

5.1.3. The contractor will assist the Government with the purchase, delivery, installation, and configuration of any new systems, upgrades or changes.

5.1.4. The contractor will analyze computer network, software, and hardware issues to develop effective and cost-efficient solutions. They will also provide training to users on new computer systems and must be able to communicate effectively both verbally and in writing.

5.1.5. Responsibilities include administering information systems by monitoring network operations to ensure hardware and software function properly and meet operation standards. The contractor will apply established computer techniques to identify and resolve network-related issues promptly.

5.1.6. In the event of job or system failure not addressed by standard procedures, the contractor will determine and implement appropriate corrective actions. They will address partial system failure by working through or around problems with reduced functionality and restoring fully system capability once possible. Works IT malfunctions/requests with corrective/service actions, providing work around solutions or submits tickets to base level agencies within two business days if needed.

5.1.7. The contractor will initiate contact with various agencies to resolve workstation and other comm equipment issues.

5.1.8. Additionally, the contractor will develop or adapt work procedures and instructions for use by themselves and others. They will serve as the FMS IT Project Officer, responsible for recommending, selecting, and installing new computer systems and software, as well as maintaining all FMS-related IT systems.

5.1.9. The contractor will manage the process for evaluating user requests for additional hardware of software and will analyze workflows and problems related to the design and selection of automated systems. The contractor will assess whether the FMS facility environment and infrastructure meet system requirements.

5.1.10. Coordination with 561 WPS IT, other base agencies, and contractors to align with local directives and policies will be required.

5.1.11. The contractor will explain system capabilities, limitations, and output variations to users.

5.1.12. Identifies and determines corrective action to be taken in case of individual job failure not covered by standard procedures.

5.1.13. Adapt or develop new work procedures and instructions for application by self and others.

5.1.14. Maintains an extensive organizational inventory of computer hardware and software IAW AFMAN 17-1203 in support of FMS mission.

5.1.15. Assists in making recommendations for system improvements to the Chief of IT.

5.1.16 Responsible for FMS system updates for MICT.

5.1.17. Ensures FMS members and IT systems are in compliance with policy. Conducts at least one quarterly IA compliance walkthrough, attends CSA/IAO forums. Takes corrective action within 30 days (or as directed) for any inspecting finding or new policy changes.

5.1.17. Contractor shall provide Automated Information Systems (AIS) & network support to support cyber organizational operational readiness. Accreditation and operational status of all systems and networks shall be 100 percent current and operational.

5.1.19. Perform duties at the Alternate COMSEC Responsible Officer (CRO); Alternate Information Technology Equipment Custodian (ITEC); Client Service Administrator (CSA); Cyber Security Liaison (CSL), Custodian Authorization/Custody Receipt List (CA/CRL).

5.2. Service Summary

PERFORMANCE

OBJECTIVE

6.1.5 Required to keep qualifications up to date at all times. Recertifications must be completed before the current certifications expire.

SECTION 6: QUALIFICATIONS

6. Qualifications. The contractor shall have the following basic qualifications.

6.1 Qualifications.

6.1.1. Contractor must be able to obtain a Common Access Card (CAC) within 10 business days of the start date.

6.1.2. Security+ certification must be accomplished within six months of the start date.

6.1.3. Contractor must have two years of Information Technology (IT) experience.

6.1.4. Required to possess and maintain a current Department of Defense Secret security clearance (at a minimum), verifiable through the Defense Information System for Security (DISS). Possession of a Top-Secret clearance with Sensitive Compartmented Information (SCI) and Special Access Program (SAP) eligibility is desired.

6.1.5. The contractor must have current and verifiable Cyber Awareness training within 15 business days of the start date and must comply with all current DoD and USAF cybersecurity policies and procedures.

6.1.6. Contractor shall possess knowledge of the facility environment and infrastructure necessary to support computer systems. They must be proficient in operating and maintaining computer systems, equipment, and software used in daily Air Force administrative functions.

6.1.7. Contractor will have the ability to effectively communicate both orally and in written correspondence.

SECTION 7: ADMINISTRATIVE CONSIDERATIONS

7. Administrative Considerations.

7.1. Safety Requirements. The contractor shall conform and comply with all safety requirements contained in the contract for all activities related to the accomplishment of the work and take such additional immediate precautions as the contracting officer may reasonably require for safety and mishap prevention purposes. Provide protection to USG property to prevent damage during the period the property is under the control or in possession of the contractor.

7.2. Meetings. The contractor shall participate in a quarterly production meeting hosted by the USG. The USG will coordinate the details of this meeting, including an agenda of main topics, with the contractor NLT five business days prior to the meeting.

7.3. Mission Essential.

7.3.1. Mission-Essential Functions. Organizational activities must be performed under all circumstances to achieve DoD component mission or responsibilities, as determined by the appropriate functional commander or civilian equivalent. Failure to perform or sustain this function would significantly affect DoDs ability to provide vital service or exercise authority, direction, and control.