PWS FLESP 20260514_updated.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Florida Employment Support Program (FLESP) Services, a Work for Warriors Program

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Employment Support Program Services, as defined in this PWS.

1.1.1 Objectives This is a non-personal services contract, under which the Contractor is an independent Contractor to provide Employment Coaches to support the Employment Support Program for the Florida National Guard J9. The purpose of the Florida National Guard Employment Support Program is to provide employment opportunities and career options for members of the National Guard and reserve components. The objective of this requirement is to provide Employment Coaches throughout the state of Florida, and to provide technical support to managers, supervisors, reserve component members and family members as to the benefits and entitlements available through the Employment Support Program and to ensure standardization and continuity of service. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The Florida National Guard J9, Joint Resilience Directorate requires Contractor support to represent its interests throughout the state of Florida. The Florida National Guard Employment Support Program (ESP) provides the tools and information to meet the unique talents and skill sets reserve component members bring to the civilian workforce. To make this arrangement work, both the reserve component and employers must be aware of their rights and responsibilities under the Uniformed Services Employment and Reemployment Rights Act (USERRA). Guard leadership must be kept apprised of Employer Relations/Contacts. Reserve component members must be aware of jobs and employment assistance services. All these services combined develop an employer community support of military service.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4

12-month options years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall conform to the work hours and mission tasks stated in the Contractor’s proposal. Historically, Contractor personnel have worked an average 40 hours per week and have adhered to the recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The Contractor place of performance is at the Contractor’s sites, located in the main regions of Florida: Northeast (Jacksonville), Northwest (Panhandle), North Central (Tallahassee), Central (Orlando), West (Tampa), and South (Miami) (subject to change as needed).

However, briefings, events, meetings will be held at Government installations/ facilities or other off-site locations. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Telework: The Government shall permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval.

All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Insidiousness People Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 15 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 Reserved.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website:

https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 Reserved.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence https://jko.jten.mil/courses/atl1/launch.html organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Reserved.

1.4.5.7 Reserved.

1.4.5.8 Reserved.

1.4.5.9 Reserved.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R.

If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 Reserved.

1.4.5.13 Reserved.

1.4.5.14 Reserved

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Reserved.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full https://securityawareness.usalearning.gov/opsec/index.htm authority to act for the contractor on all contract matters relating to daily operation of this contract.

The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.

The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract;

procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel The contractor shall travel to various locations throughout Florida during the performance of this contract to provide informational briefings, attend meetings and attend events. The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by “the Government.”. The contractor shall be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

1.4.13 Data Rights The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Reserved.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11 Contracting Officer’s Representative (COR): An employee of the U.S. Government designated by the KO to monitor Contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.12 Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 Work Week: Monday through Friday, unless specified otherwise.

2.2 Acronyms

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance

QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: Not Applicable.

3.2 Materials: Not Applicable.

3.3 Equipment: Not Applicable.

3.4 Services: Not Applicable.

3.5 Utilities: Not Applicable.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Secret Facility Clearance: Not Applicable.

4.3 Contractor Security Clearance: Not Applicable.

4.3 The Contractor will obtain permission from the National Guard Employment Support Program to use that program’s logo on printed and wearable materials, or will develop a logo that depicts a similar mission. The Contractor shall use the approved logo on purchases to include at a minimum:

business cards, tablecloths, shirts and other appropriate clothing items, nametags and any other printed materials as required. Funding for these items shall be included in the contract.

4.4 The Contractor shall not wear any apparel with any other government or employment related logo while performing the duties of a FLESP Employment Coach (e.g., ESGR, Career Source, National Guard).

5.0 Requirements: The contractor shall:

5.1 The Contractor shall create a Monthly Progress Report (MPR). The Contractor’s Sample MPR of the report shall be submitted to the COR and Contracting Officer for review and approval at the

Post-Award meeting. The approved MPR shall be submitted to the COR, via email, by the tenth of each Month. The Contractor shall provide a Year-End Roll- up Report of submitted data/information, to the COR, via email, for approval within five Calendar Days prior to the end of period of performance. The government intends to provide government furnished computer software, Salesforce, for use by the contractor in support of providing deliverables.

5.2 Reserved

5.3 The Contractor shall provide Decision Recommendation Information (as needed). The Decision Recommendation Information Report typically includes relevant current events (e.g. change in employment laws/regulations/policy, state employment environment changes, trending methods of employment issues) and employment analysis, to make the product useful to the government. The Decision Recommendation Information Report shall address, at a minimum, the following: (1) Analysis of any impact to the ESP; (2) Potential Course of Action (COA) if necessary; and (3) Risks is any. The Decision Recommendation Information shall be provided to the COR, on the MPR, for approval within the days agreed to by the Contractor and COR.

5.4 The Contractor shall provide ESP Customer Service Support to, reserve component members and their spouses, and veterans via emails, phone calls, and meetings (approximately 20 emails and 10 phones calls per day). Any phone calls forwarded to the voicemail system shall be returned within one Business Day. The Contractor shall provide general information (i.e. points of contact for problems and issues, helpful employer information, where to find information online, to requesters and provide relevant documents. The Contractor shall not provide any legal advice.

5.5 The Contractor shall notify the COR within one Business Day if they discover any current military member has an USERRA Issue.

5.6 The Contractor shall maintain an ESP Employer’s POCs Contact List Microsoft Excel. The ESP Employer’s POCs Contact List shall capture all relevant Government employers contact information from national companies (e.g. Walmart, Pepsi-Co, CBS) to the state level (local police department, local companies). The ESP Employer’s POCs Contact List shall be updated daily as needed.

5.7 The Contractor shall provide ESP Social Media Model Plan. The ESP Social Medial Model shall identify and emphasize interaction with relevant digital groups/communities to establish physical and virtual support networks of stakeholders and customers. The Contractor shall provide the ESP Social Media Model Plan to the Contracting Officer and the COR, via email, for approval, within 15 days of contract award. Thereafter, the summary of the ESP Social Media Model Plan shall be updated in the MPR to include, at a minimum: (1) sites being used (e.g. Linked-In, Facebook); (2) reach totals; and (3) engagements.

5.8 The Contractor shall maintain a database of clients. The Contractor shall update the database with all known unemployed reserve component members, spouses, and veterans.

The database shall be updated daily as needed.

5.9 The Contractor shall travel to designated units to provide briefings and obtain employment information during drill assemblies. A summary of this task shall be provided in the MPR.

5.10 The Contractor shall provide an ESP Quarterly Metrics. The ESP Quarterly Metrics Report shall include, at a minimum: (1) The State unemployment rate; (2) FLNG retention rates; (3) The number Guardsmen placed into jobs; and (4) The FLNG unemployment rate. The ESP Quarterly Metrics Report shall be provided to the COR, via email, within 10 business day after the end of each quarter.

5.11 The Contractor shall provide an ESP Marketing Plan Template in Microsoft. The Marketing Plan Template shall include, at a minimum: (1) Employer Outreach Plans; (2) Networking Plans; (3) Leverage synergy of other employment programs; (4) Lessons learned. The Marketing Plan Template shall be provided to the Contracting Officer and COR, via email, for approval by 15 days after award.

5.12 The Contractor shall report any severe or urgent issue to the COR, Contracting Officer, and/ or other Government representative immediately. Any severe or urgent issues shall be documented in the MPR.

5.13 The Contractor shall provide a Travel Authorization Request for all Government- Directed travel. The Travel Authorization Request shall be sent to the COR for review and approval. The Contractor shall not purchase any travel cost items unless the COR has given the approval. The Contractor shall document any variance of costs (e.g. staying extra days because of an inclement weather, leaving early) to the approved Travel Authorization Request when submitted an invoice via the Travel Payment Invoice in Wide Area Work Flow (WAWF). The Contractor shall provide a summary of travel in the MPR.

5.13.1 Contractor Travel: Contract program manager can approve in and around travel (over 50 miles from duty location) within contract employees assigned state, territory, or district. The Contractor shall travel to various locations throughout Florida during the performance of this contract to provide informational briefings, attend meetings and attend events. The Contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and authorization by the Contracting Officer prior to travel arrangements being made. The Contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The Contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

5.14 ESP Meetings and Working Groups: ESP Meetings and Working Groups consist of State stakeholders with differing perspectives and areas of expertise. The Contractor is needed to provide technical analysis, and employment support services. They discuss and merge knowledge of higher-level directives and guidance relevant to the topic at hand, identify conflicts, overlaps, and emerging potential opportunities. The Contractor shall only provide technical information as it relates to employment metrics, mechanisms, and processes, and shall not attempt to influence decisions or outcomes. The Contractor is NOT allowed to be present during official voting periods should they occur.

5.14.1 The Contractor shall provide Meeting Minutes for all stated meeting and briefings in this PWS, when requested. The Contractor shall maintain copies of the Meeting Minutes.

5.15 The Contractor shall join a teleconference (one per month). The Contractor shall provide information, at a minimum: (1) upcoming calendar events; (2) discuss specific ‘due-outs’ or ‘deliverables’ from areas; and (3) ESP questions and answers. The Contractor shall not invite anyone to join the teleconference without approval from the COR.

5.16 Events: During these events, the Contractor shall provide information on ESP as well as the ESP relationships with other organizations. ESP Events listed below have been chosen by Florida and the Contractor in an effort to gather information to address new ESP Program initiatives.

5.16.1 The Contractor shall travel to attend events stated in this section. Attendance at the conferences shall adhere to DoD Instruction (DoDI) 5410.19, Volume 1, 2021, Change 2 effective July 29, 2025 and the Chief National Guard Bureau Instructions, National Guard Conference Policy (CNGBI 8100.01A). The Contractor may substitute events when stated events do not occur in a given area.

5.16.2 The Contractor shall provide the Standard ESP Briefing at appropriate events. Any changes to the Standard ESP Briefing Slide(s), shall be provided to the COR, via email, for approval.

5.16.3 The Contractor shall encourage National Guard and Reserves service members and spouses to nominate ESP and ESGR supportive employers for a Patriot Award (see http://www.esgr.mil/ Employer-Awards/Patriot-Award). The Contractor shall provide the ESGR website.

5.16.4 The Contractor shall provide reserve component members, spouses, and veterans attending events with contact information and abilities of established ESP government, corporate, and local partners. The ESP partners allow a job seeker to find help (e.g. resume building, how to interview) that best suits their current individual employments needs.

5.16.5 The Contractor shall attend Yellow Ribbon Reintegration Program (YRRP) Events. The YRRP Events occur whenever a reserve component unit deploys. Due to National Security issues, the number of deployments in each state cannot be disclosed. The Contractor shall coordinate the availability of local, state, and federal employment resources for Post YRRP Events. The COR or the COR’s State representative will notify the Contractor when an YRRP Event is occurring. During the YRRP Events, the Contractor shall provide and ESP Standard Briefing as a spoken presentation and may include PowerPoint Presentation. The Contractor shall provide an YRRP Events Summary as part of the MPR.

5.16.6 The Contractor shall be prepared to provide an update on the ESP activities across state.

The Contractor shall provide the coordination efforts in the Monthly Progress Report (MPR).

http://www.esgr.mil/

5.16.7 The Contractor shall conduct an annual virtual job fair for members of the reserve component and their dependents. Platform/event costs shall be approved by the KO/COR prior to scheduling the event and the event shall be within the ODC guidelines and budget

5.16.8 The Contractor may attend Community Job Fairs or Events such as Paychecks for Patriots, City or County Job Fairs, or State or Local Events where employers would be in attendance

5.17 The Contractor shall gather information presented at the above mentioned events and summarize the information in the MPR.

5.18 The Contractor is encouraged to foster and manage a teamwork collaboration effort with ESGR representatives, to support the overall mission of getting National Guard members, spouses, and veterans jobs. While the Government cannot “shall” this requirement because the level of teamwork cannot be clearly defined, any additional support provided to ESGR representatives will be documented in the Contractor’s CPARS ratings. The Contractor shall ensure this “task” does not interfere with the previous tasks in this PWS.

5.19 FLESP Employment Coach (EC):

5.19.1 Minimum Education: Bachelor’s Degree, preferably in one of the following: Human Resources, Psychology, Business Management, Business Administration or Social Science.

5.19.2 Minimum experience: Prior case management experience or experience with employment services programs, personnel management or human resource experience; Excellent verbal and written communication skills; Knowledge of RC logistics and maintenance programs, operations, automation systems, regulations, policies, SOPs and RC deployment cycles.

5.19.3 Contractor Employee Appearance and Performance. It is essential that all Contractor personnel (including subcontractors) meet the highest standards of professionalism and personal integrity. The Contractor shall ensure that contractor personnel do not perform work under the influence of alcohol, illegal prescribed drugs, or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire or better in order to present a professional appearance at all times. Business casual generally includes collared shirts and slacks (or blouses and skirts, or dresses for females) as a minimum, no T-shirts, jeans, or shorts. Hair and nails must be neatly groomed, and men’s facial hair must present a neat appearance.

5.19.4 Duties:

5.19.4.1 FLESP Employment Coach will contact all unemployed service members and their spouses that are assigned to them on a bi-weekly basis as a minimum. The EC will evaluate each job seeker and present all options available including employments, educations, and apprenticeship positions. They will provide support services to each Job Seeker in finding employment; follow-up and document assistance provided; contact unit leadership to schedule and conduct briefings and obtain employment data; develop and maintain relationships with employers; and update database.

5.19.4.2 FLESP Lead Contractor duties: The Lead will conduct bi-weekly team conference calls that include continued training to maintain a high level of service to the customer. The Lead will participate in Family Programs and individual calls and shall be prepared to provide updates to event schedules. They will provide relevant reports stated in this PWS; gather and maintain employment data; oversee and maintain database management program; generate plans (i.e.

QCP, Social Media Model Plan, etc.) listed in this PWS; analyze team performance, develop and implement improvement plans; update literature and briefing materials; and ensure Deliverables and Performance Requirements Summaries are met.

5.20 Service Contract Reporting:

5.20.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Florida National Guard via a secure data collection site.

5.20.2 The contractor shall completely fill in all required data fields using the following web address:

https://sam.gov. Log in and select Entity Registrations and then select Service Contract Reporting.

The Contractor shall report the required information annually by October 31, for services performed under this contract during the preceding Government fiscal year (October 1-September 30).

The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

CNGBI 8100.01A 06/23/2025

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition

Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr https://www.fsd.gov/ https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://www.defensetravel.dod.mil/site/travelreg.cfm http://www.esd.whs.mil/Directives/issuances/dodm http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common

Access Card (CAC)

09/09/14 (Change 1:

05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD Instruction (DoDI) 5410.19, Volume 1, 2021, Change 2

07/29/2025

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management 10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation

Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/A rmyDir.aspx

AR 25-2

Information Assurance

04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 530-1

Operations Security

09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 525-13

Antiterrorism

12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 381-12

Threat Awareness and Reporting

Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

DODI 1342.28 pgs.11,12,16-18 30 Mar 2011 Mandatory https://www.esd.whs.mil/Portals/54/Documents/DD/i ssuances/dodi/134228p.pdf?ver=2019-03-18-

094934-047 YRRP NGB policy memo Pgs. 19-

20 Jul 2009 Mandatory https://g1arng.army.pentagon.mil/Programs/YellowR ibbon/Documents/Supporting%20Documents/NGB- ZA%20Memorandum,%20National%20Guard%20Bu reau%20Policy%20and%20Implementation%20 Guidance%20 for%20the%20DoD%20YRRP.pdf

DODI 7730.54 20 May

Mandatory https://www.esd.whs.mil/Portals/54/Documents/DD/i ssuances/dodi/773054p.pdf

USERRA Not Mandatory https://www.dol.gov/vets/programs/userra/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/ http://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodd/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://armypubs.army.mil/ProductMaps/PubForm/A http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://www.esd.whs.mil/Portals/54/Documents/DD/i https://g1arng.army.pentagon.mil/Programs/YellowR https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/773054p.pdf https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/773054p.pdf http://www.dol.gov/vets/programs/userra/ http://www.dol.gov/vets/programs/userra/ http://www.dol.gov/vets/programs/userra/ http://www.dol.gov/vets/programs/userra/

ESGR Website Employer Not Advisory http://www.esgr.mil/Employer-Awards/ESGR- Awards-

Boss Lift Regulations 6 June 2008 Mandatory NG Pam 360-5/ANGP 35-1. Ch. 4, Table E-1, Appendix

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date Website

DD 1172-2

Application for Identification Card/DEERS Enrollment

Mar 2017 http://www.dtic.mil/whs/directives/forms/index.htm

I-9 Employment Eligibility Verification

10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security

Agreement

Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm

DD 250 Material Inspection and Receiving Report

Material Inspection and Receiving Report

Aug 2000 https://www.esd.whs.mil/Directives/forms/dd0001_0499/ http://www.esgr.mil/Employer-Awards/ESGR-Awards-http://www.esgr.mil/Employer-Awards/ESGR-Awards-http://www.esgr.mil/Employer-Awards/ESGR-Awards-http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/index.htm https://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm https://www.esd.whs.mil/Directives/forms/dd0001_0499/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method / By

Whom 5.1

Create and submit Monthly

Progress Report

Provided sample at post-award meeting and submit approved MPR within the ninth calendar day of each month.

Provided sample within two (2) days after post-award meeting and submit approved MPR within the tenth of each month.

100% by COR

5.3 Decision

Recommendation Information

Complete draft documents with 2 found errors

Complete draft documents with 3 found errors

Monthly COR

5.4 Customer

Service Support

Approximately 20 emails and 10 phone calls per day

Updated MPR Job Seeker Data

By COR monthly via MPR

5.5 USERRA issues

Relay member to ESGR 1- 800 number within 1 business day

Relay member to ESGR 1-800 number or within 1 business day

E-mail PM and COR when aware of occurrence

5.6 ESP Employer

POC List

Complete documents with 2 found errors

Complete documents with 1 found error

E-mail to COR monthly when changes

5.10 ESP Quarterly

Metrics

1) Provide State unemployment rate, 2) FLNG retention rate 3) # of Guardsmen placed into jobs, and (4) FLNG unemployment

Complete draft documents with 3 found errors

Quarterly by COR

5.12 Urgent Issues

Reporting

Report severe or urgent issues as needed

Complete documents with no found error

By COR monthly via MPR

5.13 Travel

Authorization requests

Complete draft documents with 2 found error

Complete documents with no found error

By PM and COR in Travel Expense Report section of

MPR

5.15 Monthly

teleconference

One per month Review; Calendar events, best practices, deliverables (PWS), and field Q&A

Document participation to PM for MPR

5.16.2 Standard ESP

briefing(s)

Complete draft documents with 2 found errors

Complete documents with 1 found error

Review by PM and COR

5.16.5 YRRP events

Provide ESP briefing(s) and gather unemployment numbers of NG members, spouses, and veterans

Market program and intake unemployment numbers to update database

By COR monthly via MPR

5.16.7 Annual Virtual

Job Fair

Annual Virtual Job fair is conducted

Market program and intake unemployment numbers to update database

By COR monthly via MPR

5.16.8 Community Job

Fairs

Three to four per month Market program and intake unemployment numbers to update database

By COR monthly via MPR

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.5.3 AT Level 1

Awareness Training

Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.5.11 OPSEC

Training Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

5.1 MPR Monthly One

Electronic:

Softcopy COR

5.6 ESP

Employer POC contact list

Maintained and updated daily as needed

One

Softcopy

COR

5.7 ESP Social Media

Plan

15 days after award

5.8 ESP

Client

Database

Maintained and updated daily as needed

5.10 ESP Quarterly

Metrics

10 business days after the end of each quarter

5.11 Marketing Plan

Template

15 days after award

5.12 ESP Quarterly

Metrics Report

Quarterly

TECHNICAL EXHIBIT 3

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.

ESP Employment Coach Locations

Location State

Northwest FL

Northeast FL

Central FL

North Central FL

West Coast FL

South FL

Historical and Estimated Conferences/Job Fairs/Employment events

Name

Yellow Ribbon Location Statewide

Veteran Affinity Group Statewide Chamber of Commerce Statewide NGESP Brief Statewide Society of Human resource mangers Statewide TAG Brief Statewide American Job Center Statewide

Estimated/Known Job Partners

Name Organization Status

Location of Applicability

Nation-wide

Contact information

American Corporate Partners

(ACP)

Commercial Company http://www.acp-usa.org/

Onward-To- Opportunity

Commercial Company

Nation-wide http://onward2opportunity-vctp.org/

Small Business Association

Government Nation-wide https://www.sba.gov

Departmentof Labor

Government Nation-wide https://www.dol.gov/

Departmentof Transportation

Government Nation-wide https://www.fmcsa.dot.gov/

USDA Government Nation-wide https://www.usda.gov/

FASTPORT

Trucking

LLC

Commercial Company

Nation-wide www.fastport.com

CASY-

MSCCN

Commercial Company

Nation-wide casy.msccn.jobs/ http://www.acp-usa.org/ http://onward2opportunity-vctp.org/ http://www.sba.gov/ http://www.dol.gov/ http://www.dol.gov/ http://www.fmcsa.dot.gov/ http://www.fmcsa.dot.gov/ http://www.usda.gov/ http://www.fastport.com/